BIDVOICEQUARTERLY MAGAZINE FOR BIDVEST PEOPLE - OUR BIDVEST WORLD
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Bidvoice QUARTERLY magazine for BIDVEST people Our Bidvest world issue 2012 CE’s message CE’s awards Al Gore continues the fight Yamaha news Voltex conference Competition
CONTENTS AND EDITORIAL features Welcome readers 04 In our Bidvest world it is wonderful to be able to celebrate so many of our people and their successes. And our world is growing and continuing to CE’s awards create so many new and exciting opportunities, not only for our businesses but for our people as well. 16 The Dinatla Trust continues to be an incredible initiative where our children are given the opportunity to pursue learning which may in other circumstances not be available to them. Look out for our Rally to Read update in edition 1. This initiative reaches children and teachers who receive very little other support. Our companies New campaign across the globe have a heart; Deli XL in the Netherlands as an example, has a passion for the elderly and addressing the issues of loneliness and isolation which so many older people experience. 26 So many of our businesses and our people are involved in working within their communities and making a significant different. In line with our 2012 reporting theme, 105 000 Bidvest people support their families and communities by defining the Bidvest DNA. Our dynamic and entrepreneurial Bidvest spirit means that we make a difference in so many and varied ways. Top superbiker The sustainability of our world and indeed our business worlds is of utmost importance as we travel the path of the new normal. Times are tough however our people continue to rise to the challenge; growing their businesses and themselves. 36 Its nearly the expensive time of the year, when our friends and family look forward to being spoilt. To you and your families may you have a safe and extremely happy holiday season. If you are travelling we look forward to your return. Kate, Noelene and I wish you all an extremely happy and healthy 2013. Voltex conference Junette 56 Junette Davidson – Bidvoice editor and Bidvest communications manager Kate Cunningham – Sustainability co-ordinator Noelene Gounden – Administrative assistant Send contributions to: Junette Davidson, The editor, Bidvoice, The Bidvest Group Limited PO Box 87274, Houghton 2041, South Africa Helping abused animals Tel: +27 (11) 772 8700 } Fax: +27 (11) 772 8970 E-mail: junette@bidvest.co.za 2013 deadline dates for copy to editor Issue 1 2013: end January } Issue 2 2013: end February } Issue 3 2013: end June Bidvoice is published quarterly by The Bidvest Group Limited for the people of Bidvest companies regulars worldwide. Its mission is to communicate the news and growth of the Group, to inform about Bidvest companies, their services and products and to encourage mutual understanding and the will to succeed. No responsibility will be accepted for any statement made or opinion expressed in the publication. 01 Highlights 10 Group panorama Consequently, nobody connected with the publication including directors, employees or editorial team will be held liable for any opinion, loss or damage sustained by a reader as a result of an 03 Message from Brian Joffe 54 Reaching out action or reliance upon any statement or opinion expressed. © Bidvest 2012 This magazine is copyright under the Berne Convention. In terms of the South African 04 CE’s awards 60 Rest and relaxation Copyright Act No. 98 of 1978, no part of this magazine may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information 08 Generating value 61 Winning streak storage and retrieval system, without permission of the publisher and, if applicable, the author. Design and layout: Bastion Graphics } Printers: Blesston Printers, a Proudly Bidvest company. bidvoice issue 4 2012
highlights highlights Some of our people through the year Bidvest acquires UK fresh produce and fine food distributor Oliver Kay Bidvest, through its wholly owned subsidiary BidFresh, announces the acquisition of Oliver Kay Holdings Limited (OKHL) from Maven Capital Partners. OKHL is one of the UK’s leading suppliers of high quality fresh produce to the catering and leisure sectors, and has an extensive UK-wide client base. Operating from a 44 000 square foot high specification refrigerated warehouse in Bolton and with a delivery network covering much of the UK, the company has successfully built a reputation for the quality and range of its products as well as for the high level of service it provides. bidvoice issue 4 2012 1
OUR GROUP Bursary programme Bidvest Dinatla Trust has provided bursaries to more than 540 Bidvest employees’ children over the last eight years. The purpose of the programme is to identify and nurture a generation of historically disadvantaged individuals and to assist employees to afford a school qualification for their children as well as add to the skilled workforce of Bidvest and South Africa. Cameron Reddy is a student who achieved outstanding results and matriculated with five distinctions. This is his story. “I was a recipient of a Bidvest Dinatla bursary in my matric year in 2010. The bursary took the pressure off my parents and me during this crucial period. With the help and support of my family and the Bidvest Dinatla bursary coordinators, I was motivated to pursue my goal of a career in chemical engineering. I matriculated with distinction (80% average) and achieved distinctions in mathematics, physical science and life sciences. Through these results I was offered a bursary at the University of Stellenbosch to study Chemical Engineering and was also accepted at the University of Cape Town in the Chemical Engineering programme. I chose the University of Cape Town. It was difficult to adjust in the first year of university with the shift of responsibility and self-organisation. My parents also struggled with the financial aspects of my tertiary education and had to apply for a loan to fund my university costs. I am now in my second year and I am heading towards achieving my dream of graduating and working as a chemical engineer.” As the Bidvest Dinatla Trust focuses only on high school bursaries, we urge companies to assist Cameron with finance. Contact Gerri Engelman on gerrie@geandassociates.co.za for further information or if you would like to contribute. Just look what we achieved. This letter was sent to us by the CEO of Qasa, Ari Seirlis. 2 bidvoice issue 4 2012
CE’S MESSAGE You did Bidvest proud in 2012 In most markets around the world, 2012 will be remembered as a year of battening down the hatches and belt-tightening. Many economies stood still. You didn’t. You grew market share in highly competitive sectors. Investment analysts call this ‘counter-cyclical growth’. I call it sheer hard work and I thank you for it. You did Bidvest proud and can take your end-of- year holiday knowing you did a good job and gave us a firm base from which to build. Further growth is our plan for 2013, as we’ll be looking for it in several international markets as well as southern Africa. However, at Bidvest we bring a unique slant to international growth. We don’t offer standardised global products like multinational car-makers and fast-food brands. We seek growth in multiple national markets rather than in a single global space, and it strikes me this approach is more in tune with today’s realities. We hear a lot about globalisation and single markets. But, to my mind, diversity is more evident across international markets than uniformity and a one-size-fits-all mindset. National differences and local pride remain entrenched. Decentralised, unregimented Bidvest is Simultaneously, we will continue to use local international expansion to our foodservice well suited to a world that may be coming market knowledge to create appropriate solutions interests. We will also examine international growth closer together through technology and new for local customers. We might leverage global opportunities in the commercial sphere. communication platforms but where individual reach, but we should always respect local Our South African businesses have made big countries still treasure their uniqueness. conditions. gains in the wake of divisional realignment this last The challenge for Bidvest is to internationalise Further internationalisation will help us maintain 18 months. We have considerable experience in without compromising our decentralised model. recent momentum. numerous service sectors. That experience may We can seek savings through global cooperation In the past year, we acquired a stake in a small well be put to good use in international markets. while still harnessing local energy. We can draw Chilean foodservice operation (our first entry into For the present, it’s time to take a break and on a world of experience across the Group and South America) and bought foodservice businesses recharge the batteries in the company of family and share knowledge worldwide. Best practice in one in Lithuania, Latvia and Estonia. Bidvest Namibia friends. Enjoy a well-deserved holiday, stay safe and market can give us a head-start in another. We can also achieved acquisitive growth, acquiring a major get ready to take us into a prosperous 2013. also use reach and scale to secure procurement distributor of fast-moving consumer goods. efficiencies – an issue that receives growing These transactions were focused on attention. foodservices, but in future we will not restrict Brian Joffe bidvoice issue 4 2012 3
our group CE’s awards “That’s entertainment” the theme of the 2012 annual chief executive’s awards evening proved to be a fitting description of an evening created to celebrate our people and their achievements. The sophisticated Jeannie D, Top Billing presenter, was the able master of ceremonies for the evening. With her usual aplomb, Jeannie ensured that the host of exceptional talented vignettes were introduced and enjoyed to the full by an audience which was there to have some fun! The culinary skills of Justin Quek – flown in specially from Singapore – were enjoyed to the full; with the unique menu printed in booklet form for everyone to take home as a keepsake. From comedians to a ventriloquist; the Bidvest dancers and even a human ‘origami’; the evening proved to be a huge success. Congratulations to all involved and special acknowledgement to all our award winners. CHIEF EXECUTIVE’S AWARD BIDVEST DIVISIONS BIDVEST DIVISIONS SPECIAL AWARD Carla Seppings, financial director, Bidvest Electrical Bidvest Asia Pacific – New Zealand HSBC Bank PLC Bidvest Automotive and Brian From left: Trevor Brown, Deloitte & Touche; From left: Nigel Boswell; Trevor Brown, Deloitte HSBC managing director, David Barraclough Joffe. Stan Green; Eric Immerman and Brian Joffe. & Touche and Brian Joffe. and Brian Joffe. 4 bidvoice issue 3 2012
our group From left: Brian Joffe; Lindsay Ralphs; Margaret Crawford; From left: Lindsay Ralphs; Brian Joffe; Howard Rabinowitz; From left: Brian Joffe; Lindsay Ralphs; David Leisegang and David Cleasby and Bernard Berson. David Cleasby and Bernard Berson. David Cleasby. BIDVEST industrial BIDVEST PAPERPLUS BIDVEST FREIGHT Winner: Margaret Crawford, Vulcan Catering Winner: Howard Rabinowitz, Email Connection Winner: David Leisegang, IVS Nominees: Kevin Guess, Afcom; Peta Lee Urdang, Nominees: Allan Thompson, Kolok Unlimited; Nominees: Michael Martin, SACD Freight; Buffalo Executape; Angilique Rees, Yamaha Hennie Mentz, Lithotech Afric Mail Cape; Marcus (Praveshan) Ellappan, BPL; Kevin Swan, Lithotech Labels Nosi (Nosiphesihle) Mbongwa, Bidvest Freight From left: Linsday Ralphs; Brian Joffe; Dawood Tagari; From left: Brian Joffe; Lindsay Ralphs; Rika van Rooyen; From left: Brian Joffe; Lindsay Ralphs; Elaine Potgieter; David Cleasby and Bernard Berson. Trevor Scruse; David Cleasby and Bernard Berson. David Cleasby and Bernard Berson. BIDVEST travel and aviation BIDVEST rental and products BIDVEST office Winner: Dawood Tagari, Bidtravel Winners: Rika van Rooyen, Bidvest Steiner Winner: Elaine Potgieter, Waltons Nominees: Grant Fraser, Budget Rent a Car; and Trevor Scruse, Bidvest Rental & Products Nominees: Nasheeta Jardine, Dauphin; Blake Wickham, Bidair Services; Lynn Howarth, Nominees: Chrisna Botha, Bidvest Laundry; Nick Mitchell, Konica Minolta SA; Rennies Travel Alan Muir, Bidvest Industrial Products Wanda van Vuuren, GPT From left: Brian Joffe; Lindsay Ralphs; Byron Corcoran; From left: Brian Joffe; Clay Elves; Lindsay Ralphs; From left: Brian Joffe; Lindsay Ralphs; Clint Labuschagne; David Cleasby and Bernard Berson. David Cleasby and Bernard Berson. David Cleasby and Bernard Berson. BIDVEST financial services BIDVEST namibia BIDVEST services Winner: Byron Corcoran, Bidvest Bank Winner: Clay Elves, Bidvest Namibia Winner: Clint Labuschagne, Bidvest Prestige Nominees: Denzil Pillay, Bidvest Insurance, Commercial Nominees: Sarel Greyvensteyn, Bidvest TMS; Durban; Vivian Stevens, Bidvest Insurance, Nominees: Hilda Truter, Bidvest Namibia Fisheries; Marc Nel, Topturf; Craig Taylor, Bidtrack Durban and Brett Jury, Bidvest Bank Riaan Lottering, Bidvest Namibia Commercial bidvoice issue 3 2012 5
our group From left: Brian Joffe; Peng Ding; Bernard Berson; From left: Brian Joffe; Bernard Berson; Henry Godber; David Cleasby and Lindsay Ralphs. David Cleasby and Lindsay Ralphs. BIDVEST FOOdservice – ASIA PACIFIC BIDVEST FOOdservice – europe Winner: Peng Ding, Angliss Beijing Winner: Henry Godber, Bidvest Nominees: Tom Murdoch, Bidvest Australia; Logistics UK Glen Convery, Bidvest Australia; Brendon McPhee, Nominees: Helen Baywater, 3663 UK; Bidvest New Zealand; Sharon Bay, Angliss Sherif Sadek, Al Diyafa Saudi Arabia; Singapore Nancy de Coster, Deli XL Belgium; Wim Stroes, Deli XL Netherlands; Jan Vilimec, Nowaco Czech Republic; Bogdan Pietowski, Farutex From left: Brian Joffe; Bernard Berson; Theresa Prinsloo; David Cleasby and Lindsay Ralphs. BIDVEST FOOdservice – Southern Africa From left: Brian Joffe; Lindsay Ralphs; Keith Draper Winner: Theresa Prinsloo, Bidvest Gary Paterson; David Cleasby and Bernard Berson. Foodservice SA BIDVEST ELECTRICAL Nominees: Paul Kyriakides, Chipkins Bakery Winners: Keith Draper and Gary Paterson, Supplies/NCP Yeast; Ava Roberts, Bidvest Voltex Foodservice SA; Charl Swart, Crown National; Nominees: Shawn Roets, Voltex and Roland Fry, Herman Pheiffer, Crown National Versalec Cables 6 bidvoice issue 4 2012
From left: Brian Joffe; Lesley Jurgensen; Lindsay Ralphs; From left: Brian Joffe; Hendrik Vermaak; Lindsay Ralphs and David Cleasby and Bernard Berson. David Cleasby. BIDVEST CORPORATE OFFICE BIDVEST AUTOMOTIVE Winner: Lesley Jurgensen, Bidvest Retirement Winner: Hendrik Vermaak, Franchise MD, VW/Audi Funds Nominees: Dorietha Gouws, sales manager Audi Nominees: Leanne Lucas, Bidvest: tax Centre Arcadia; Paul Spruyt, service manager Audi accountant; Colleen Kriger, Bidvest: property and Centre Arcadia; Livingstone Ziqubu, dealer principal legal advice and Myrna Rohl, Bidvest: salaries McCarthy Toyota Mobeni and Carla Seppings, financial director Bidvest Automotive
GENERATING VALUE Al Gore continues the fight But can the former US vice-president use a more persuasive approach? Robert Zipplies The US is a strange country. On the one hand, it is Despite their appetite for knowledge, the US is a country deeply divided – schizophrenic really the country that by far spends the most on research – about some scientific findings, particularly if these are inconvenient to our way of life, as and development – as much as the next four is the case of climate change. And there are unscrupulous political, business and religious countries put together. On the other hand, many leaders who exploit this situation to promote their own goals. citizens are deeply distrustful of scientific findings. A few months ago, I had the rare fortune of participating in a three-day climate leadership Scientists in our society are entrusted with the task course led by Al Gore and his colleagues – a fascinating and enriching experience (visit of deepening our understanding about ourselves http://climaterealityproject.org for more details). Most non-US participants, however, and the world around us. In most major countries, were surprised at how much of Gore’s presentation still focuses on the basic climate they and their work are held in high regard; but, as science and overcoming denialism. While there are many US states, cities and businesses that I said, the US is a strange country. are building momentum in tackling climate 8 bidvoice issue 4 2012
GENERATING VALUE change and other urgent environmental issues, many are still rejecting the basic evidence that much of the rest of the world has accepted. Regretfully it does not take many denialists – just a few well-paid ones – to sow a lot of doubt. And this doubt-industry is very much economically and politically motivated. If you are a US energy company relying on fossil fuel, you are quite likely to deny the facts and fund ‘professional’ denialists. If you are a republican, you are likely to believe climate change is a myth, is overstated or that we cannot do anything about it. Many CEOs are now starting to understand after his term as US vice-president, he has In the meantime, reports of unusual and the business case for doing well while doing stuck with this toughest of challenges. There severe weather events are multiplying. It is good and are using this philosophy to install is no doubt that he is a worthy recipient of the maybe not unfortunate that some of these a deeper purpose in their organisations. They Nobel peace prize. have been hitting the US. This is giving Gore realise that saying “no” to the old way of As for the deniers – whether here or in the and other US climate campaigners hard-felt doing things, allows them to say “yes” to new US: let them continue their denial along with evidence to convince the die-hards. and exciting opportunities. And who would those that say evolution is just a theory and I do think though that Gore and others not rather work for a company that has the human immunodeficiency virus (HIV) is not should, in addition to providing a scientific courage to break the mould and embrace the cause of acquired immune deficiency basis for their arguments, focus more on business unusual. These organisations are syndrome (Aids). Our society continues to the many inspiring stories of what is already taking a longer view and are redefining their evolve and some individuals and organisations being achieved. This is proven to be a more role in society. They are learning more about keep pace with that change, others are not persuasive tactic in overcoming resistance our society’s challenges and are finding able to. to change. And stories now abound of what innovative ways of doing business in a manner visionary and caring leaders, at all levels of that benefits everyone, now and into the society, are doing to create better world. future. These leaders are tackling social issues, But back to Mr Gore. Much has to be said climate change and other environmental for his staying power. He could have long concerns at local and global level. They do not retired and lived a life of leisure. Instead, he is let themselves be constrained by out-dated as energetic as ever in winning political and ways of doing things. They are rewriting the corporate support for tackling what many call rules. They are the courageous heroes of our humanity’s single most-pressing issue. It says time that will be remembered. a lot for him as a selfless leader that a decade bidvoice issue 4 2012 9
GROUP PANORAMA SA Bulk Terminals They call themselves the farmers of two-day period. This gave all staff the opportunity to experience true farm-style “potjie kos” and, more Bidvest as their business is directly linked importantly, an opportunity to say thank you and to the South African grain industry. This is acknowledge the input and contribution every staff member makes to the success of SABT. SA Bulk Terminals. As a boer seun (farm boy) from Swellendam, Hampie grew up in a house where outside SABT operates two grain-handling and -storage entertainment was the way they did things. facilities at the port of Durban, RBT and DBS. “Through time I started improvising and trying out These two terminals service the entire South new dishes. I wanted to share my culture with my African grain industry in terms of grain import and staff and they really enjoyed it, they were all at work export requirements for South Africa. Cargoes the next day. Each site had three pots, one with imported and exported include maize, wheat, rice, “SABT is successful because we are a close- each dish. sorghum, soya beans, sunflower seeds and various knit team who sees ourselves as a neutral service Before joining SABT, Hampie was a client of the oil cakes. Grain is handled for import and export provider to the South African grain industry,” says company working for Louis Dreyfus Commodities, a requirements. For this the terminals make use of Hampie. The company has a total staff complement French trading house. He was on the importing and automatic ship-loading and -discharging equipment of 180 and operates 24 hours a day, seven days exporting side when an opportunity came to move capable of tonnages of up to 800 tonnes per hour. a week and 363 days a year. It closes for only two down to Durban and join SABT ten years ago. On the land side, cargo is received in silos and days, Christmas and New Year. He joined as operations manager and when the dispatched by road and rail. previous managing director emigrated to the USA Hampie Lourens has been managing director The boykie cooks a potjie in 2009, Hampie was appointed managing director. for the past three years and he is passionate about Hampie has another talent that he shares with his He is married to Hannelie and they have three SABT. “We are a unique business in that we are staff. He is master chef of potjie and to prove it he daughters, Luch’e (6), Marlo (4) and Anouk (2). directly linked to the farming community. What whipped up three different potjie dishes for them. happens in the agricultural sector directly affects our “I made chicken, lamb and oxtail potjie to cater for business so we watch the weather and agricultural all the various dietary requirements. I prepared the trends more closely than the farmers. food with the help various staff members over a Robert Ndlovu holding out his plate with a smile. Below: Nicholas Jingela holding out his plate. Above: Hampie Lourens, dishing up for Dhesigen Moodley. Left: Farnie Janse van Rensburg dishing up Hampie Lourens, dishing up for Vanessa Gavinya. for himself. 10 bidvoice issue 4 2012
GROUP PANORAMA Safety starts at the front gate Employees at Lafarge South Africa, world leader in building materials, reverse park their vehicles. The security guard at the gate requests visitors to follow suit. It makes for a quick getaway: a swift evacuation if ever there is a risk to personal safety. Lafarge’s number one priority is safety. It is “We expect the guards to understand our safety Lafarge South Africa is a leading cement conscious about the safety of its own people and requirements and to ensure visitors and the many company in South Africa and manufactures and those who visit. contractors we have on site understand it. We markets cement, readymix concrete, aggregates “Lafarge attaches great value to its employees expect them to deny access to anyone they believe and Gypsum products. and their well-being. We’re driven by a safety may compromise our safety.” Formerly Blue Circle limited, it is a wholly- culture,” says country security manager, Collin Kay. Bidvest Magnum provides the company mainly owned subsidiary of Lafarge, the French global The Bidvest Magnum guards reinforce the with guarding services – managing general security company that is world leader in construction philosophy. They’re there to protect, not just the and movement control (access and egress) – and materials. property and assets on site but the people there. will be monitoring a high-tech CCTV system at the Lafarge’s cement plant is in Lichtenburg in “Security is an integral part of our day-to-day Lafarge site at Kaalfontein. the North West Province. It has grinding stations operations,” Collin explains, “and the guard is Bidvest Magnum has already provided security at Randfontein and Richard’s Bay and depots usually the first point of contact that customers services at Kaalfontein for about a year, following a in Kaalfontein and Polokwane. Lafarge was the have when they visit one of our sites. He plays an long-standing relationship forged when it became first cement manufacturer in South Africa to offer important role in helping our visitors understand our the sole security service provider to Lafarge’s customers a full range of extended cements based approach. plasterboard business, Gypsum. on fly ash. These products reduce the use of non- “The way cars are parked reinforces the message “Bidvest Magnum has established itself as one renewable resources such as limestone and coal; that safety is important and ensures it is at the of the leading security services in the country but, reduce carbon dioxide emissions from cement forefront of everyone’s minds.” more importantly, has shown that its business plants, and recycle a by-product of coal-burning The weight that Lafarge attaches to safety and model has the flexibility to align itself with what is power stations, cutting back on the landfill sites. security makes it essential for the company to align required by Lafarge. Says Collin: “Lafarge is no different from other itself with suitable, professional partners to help “The most recent contract, awarded at the multinational companies. It faces similar security drive the culture. beginning of this year, attests to this. Besides challenges. Most of the services Bidvest Magnum “Any risks that exist are risks to our people. the strength of the company and its bouquet of provides entail guarding and high-tech services, We’re a professional operation and we need a services, the contract was granted on its guarding and we’re comfortable that they meet our similar professionalism from our guarding services. and technology services,” Collin says. stringent requirements.” bidvoice issue 4 2012 11
GROUP PANORAMA Becoming more effective, but staying competitive Security forces are having to work smarter to keep ahead of criminals – not just to combat misdeeds but to keep offering their clients an improved service without extra costs. “To be more effective but stay market-related, that’s probably our biggest challenge,” say Bidvest Magnum’s senior operatives. Between them, Schalk du Preez, Charles Bosch, Mac Maharaj and Lyndon Kelly take responsibility for Bidvest Magnum’s security services over most of the country. They agree: Security is one of the most important aspects in every work environment. People want to feel safe and know their assets are protected. Security solutions should include both people and technology. Being best in the market, means ensuring recruitment of the best people and staying up-to-date on the latest developments in security technology. Inevitably, in a difficult economic climate, clients Bidvest Magnum’s Schalk du Preez (left) and Charles Bosch. focus on cost cutting and often begin with their security spend. and perfected many of its crime-fighting Association who attend courses presented by the At the same time, proliferation of non-legislated interventions. American Polygraph Association locally every year fly-by-nights who discount fees and dilute their Core to the business is the investigation of to keep up to date with newest developments – for back-up services, make it difficult to compete corruption and both criminal and civil actions, and pre-employment and incident-specific checks. financially. teams work closely with the police in tracing and To counter ‘inside job’ losses, around 45 Bidvest Says Schalk: “It becomes increasingly important apprehending suspects and recovering goods. Magnum under-cover loss-prevention operatives for us to educate clients to understand the risks Bidvest Magnum staff also testify in many are hand-picked and trained in an intensive five-day attached to cutting back on security and to find court cases. Polygraph and biometric fingerprint course to infiltrate workforces and report weekly on the correct balance between human and electronic testing that links to the SAPS database help findings and recommendations. interventions. client companies vet their employees to weed out “They enable us to become the client company’s “If a client’s reduction in budget increases the potential felons, and to ensure that once employed, eyes and ears among its workforce. We build risks such that they become too big for us, we have their employees remain honest. information and intelligence for companies.” to make it clear that we cannot be held liable for Bidvest Magnum also offers similar ‘soft services’ Bidvest Magnum also provides VIP protection any losses that result.” checking employees, contractors and their own and surveillance for high-profile corporates; Additionally, economic pressures and joblessness security staff, running anything up to 42 checks technical counter-electronic measures like contribute to rising crime. (such as CCMA history, drivers’ licences and firearm debugging telephones and, where necessary, will Criminals are becoming more knowledgeable and licences). set up so-called ‘sting’ operations, often working acquire inside information about patterns of patrols “It proves very effective in keeping the workforce closely with government agencies. and types of electronic systems. clean,” says Charles. “It’s particularly important “Real security means providing a professional, “The weather and perceived good life in for the many banks who are our clients to check honest and sustainable service, optimised through KwaZulu-Natal attracts many illegal immigrants from backgrounds of everyone on their premises both manpower and technology, to secure clients’ Lesotho and Mozambique, many rural people move before and during employment. premises and assets,” says Lyndon. “We can into the cities, and crime escalates,” Mac adds. “We also have highly trained polygraphists be proud of our operation’s successful arrest of As a result, Bidvest has widened, streamlined – members of the South African Polygraph criminals with limited manpower on sites.” 12 bidvoice issue 4 2012
GROUP PANORAMA Meet the Magnum team Lyndon Kelly is regional executive for an area Investigations and K9 Units report to him. University of the Witwatersrand and has a Rhodes extending across Mpumalanga and Rustenburg Born and raised in Roodepoort, Schalk has University qualification in business leadership and in the north west. Its two branches employ a staff a B.Mil degree from the Military Academy at management practices. complement of 750. the University of Stellenbosch and a Diploma in He is married to Laverne and they have a Born in Durban, Lyndon grew up in Austerville Business Entrepreneurship. daughter Keesha (18) and son Caden (15). (Wentworth) Durban and attended Merebank Primary He has been at Bidvest for 11 years. School and Bechet Senior Secondary school. Schalk is married to Sandra and they have a Charles Bosch, investigations manager for Bidvest He has an N.Dip. Accounting from Natal daughter Karla (6). Strategic Corporate Solutions, is responsible for all Technikon, a B-Tech CMA from the University of corporate and private investigations. Technology in Durban and joined Bidvest Magnum KwaZulu-Natal’s regional executive, Mac Maharaj, As a former police captain, he spent 19 years 11 years ago. heads a territory that stretches to Margate in the in the force stationed mainly in the Eastern Cape Lyndon is married to Lucille and they have a son south and as far north as Newcastle and Vryheid. before moving to Johannesburg to handle private Ethan (8) and daughter Chloe (7). Around 2 000 people report to him. investigations, mainly murder and robbery cases Clients include numerous branches of the major and covered the whole country. Schalk du Preez heads a region covering Rosslyn, banks, Toyota SA, BHP Billiton and Uniliver and the Charles was born in Queenstown in the Pretoria, Centurion and Polokwane. Moses Mabida Stadium in Durban. Eastern Cape. He has a National Diploma: Police He is responsible for a Bank’s Security Unit Mac was born and bred in KZN and, after Administration (UNISA) and is currently studying that provides security services to banks in leaving the ML Sultan School, went straight into BTech: Forensic Investigations at UNISA. Gauteng and is the key accounts manager for all the security industry in 1988. He completed a He is married to Jeandri and they have a son Bidvest Magnum’s banking clients nationally. The management advancement programme at the Luandre (2) and daughter Monique (17). The leading Edge It has been said that the only constant development during current market conditions becomes critical to ensuring corporate sustainability is change. We have all heard it before and long-term survival. and used the cliché within our own Edge Performance Improvement, a division of businesses. What is often not clarified is Bidvest Prestige, has developed a methodology and programme capability that aims to integrate whether this change is positive or not. current, relevant learning content and inspiring subject matter experts with achieving company- Add to this the impact of environmental factors specific goals and objectives to make a measurable such as technology, legislation, higher inflation, contribution to business growth and performance. lower consumer spending, market resistance We support the “good to great” principle that to new products and services, investor caution people are not your greatest asset, the right people and raging oil prices and you have a cauldron of are. To this end, our objective is to partner with variables fast reaching boiling point. This is a market Bidvest companies in uplifting, equipping and rampant with change. empowering the right people to deliver world-class Organisations are no longer facing a gradual results, regardless of the impacts of a changing evolutionary change, but a radical revolutionary environment. Our solutions remain Proudly Bidvest change. This process is changing the face of without sacrificing the uniqueness of each individual leadership and management in our businesses. division, company or employee. Traditional models and processes are becoming Edge Performance Improvement can be obsolete as we adopt new ways of thinking, contacted on: +27 (11) 796 0000 or e-mail planning and execution. Prioritising skills Grant Botha on grantb@presclean.co.za bidvoice issue 4 2012 13
GROUP PANORAMA Cape Town stadium Bidvest Prestige is in the final phase of Prestige Cape Peninsula team, under the guidance of Vas Vassilev and on-site manager completing its first year of a three-year Alan Olivier, has cleaned the stadium from top service agreement to clean the to bottom, with access boom lifts ranging up to 40 metres in height. The contract has afforded Cape Town stadium. Bidvest Prestige commendable reference opportunities to attain additional high-risk cleaning The stadium has hosted many events, starting contracts in the Western Cape. with the 2010 FIFA World Cup event to the sounds Well done to our service teams at Cape Town of Bono and U2, Neil Diamond, Cold Play, stadium. Watch this space as they gear up for The Eagles and many other music events and Lady Gaga in December 2012. festivals. New airport facility Budget Rent a Car has opened a new airport facility in Namibia to cater to all branches and agencies within Namibia. The new facility will ensure vehicles are relocated and available for rental in good working order. It will support the airport and Windhoek by ensuring vehicles undergo a full quality check supported by Philippe Dye, regional director Middle East and Africa, Budget Car & Van Rental; Sebby Kankondi, CEO Bidvest an efficient workshop. This will make a big impact on service to Namibia; Paulette McGhee, operational director, Budget Rent a Car South Africa and Anna Cassim, general clients. manager, Budget Rent a Car Namibia. 14 bidvoice issue 4 2012
GROUP PANORAMA Bidvest Steiner cleans up at Mediclinic awards Leading health and hygiene solutions provider Bidvest Steiner made a clean sweep recently by becoming Mediclinic’s service provider of the year for 2012, pipping over 50 nominees to the post. The private hospital group’s CEO, Koert Pretorius, presented the accolade to Bidvest Steiner sales director Rika van Rooyen at an event held at the Asara Wine Estate in Stellenbosch. “Adherence to fastidious health and hygiene practices is essential to ensure patients leave our facilities in good spirits and better health. We depend on Bidvest Steiner to help us keep our hospitals at the upper end of the quality scale,” said Koert Pretorius. The annual awards recognise excellent service delivered by one outstanding business partner throughout the 49 Mediclinic hospitals in South Africa. With 7 000 beds in South Africa, Mediclinic provides an essential service to tens of thousands From left: Koert Pretorius, CEO Mediclinic Southern Africa; Rika van Rooyen, sales director Bidvest Steiner and of patients every year. Wimpie Aucamp, COO, Mediclinic Southern Africa. South African Container Stevedores win award Congratulations to South African Container Stevedores on receiving an international award at the Noshcon banquet in September. SACD was the winner of the marine activities category, Sector J on the NOSA 253 five-star system and won against fierce competition. The conference affords local and overseas risk management professionals and practitioners the opportunity to share their knowledge and expertise on the latest From left: Wendy van Blerk, SHEQ manager BPO/SACS Stevedores; Max developments in the quest for a risk-free Wendy van Blerk receiving the award. From left: Gary Slabbert, Stevedore manager – Cape Town and Robynne Scheepers, SHEQ workplace for all employees. Thanks to Streek, regional director NOSA KZN and Justin Hobday, manager BPO warehousing and transport. a wonderful team at SACD. national director NOSA SA. bidvoice issue 4 2012 15
GROUP PANORAMA New campaign 14 years, but this is the first time a below- Bidvest Bank and its partners at the-line mobile media campaign has MoneyGram have found the perfect driven the message home. advertising vehicle to communicate “Campaign response has been highly positive,” noted Nomfundo Myeni, just how speedy and secure MoneyGram International account money transfers can be. manager. “Mobile media combined with brand activation on the ground enable us They are using brightly coloured trucks to interface with customers and potential in standout red livery to deliver the customers. “We get our message across message that you can send money easily and obtain direct feedback from the public. and safely in just 10 minutes. That’s how MoneyGram bus. By interacting close to the branch premises of quick it is to complete a MoneyGram transfer via a our partners we can also drive additional traffic Bidvest Bank branch. brand activations at sites close to Bidvest Bank their way. Since late July, two trucks have carried the premises to drive increased foot traffic to the “Bidvest Bank is growing fast, with branches message from Johannesburg to Richards Bay, branches. in all the main metropolitan and urban areas. It is south through KZN and the Eastern Cape and MoneyGram is one of the world’s largest money also a highly niched bank, so collaboration works across the Western Cape to Cape Town, returning transfer businesses. The company has partnered very well for our brand as we’re a specialist money to Johannesburg in November. Staff also conduct with Bidvest Bank in awareness campaigns for transfer organisation.” Taking to the airwaves There is much buzz around the new Cecil Nurse 30-second radio spot, which was launched in September and flighted on key radio stations nationally. The Cecil Nurse brand story positions it as the leader and specialist in the industry with the widest range of office furniture in stock and ready to go. The recording of the new radio ad coincided with false on-air advertising by a competitor that Cecil Nurse felt warranted a hard-hitting response. In the form of a live-read radio sting, Bidvest CE Brian Joffe jumped in to dispel an advertising ploy linking him to a competitor’s brand. Brian emphasised that he buys his office furniture only from Cecil Nurse. Listeners were invited to contact Cecil Nurse if they wanted to view furniture in his office, as only Cecil Nurse “could assist them with all their office furniture needs, unlike others who may think they can.” It was a great opportunity to recognise the value and importance of a consistent brand message, while responding tactically with the Bidvest CE. 16 bidvoice issue 4 2012
GROUP PANORAMA A feast of knowledge Clover Mama Afrika and members around South Africa attended an intensive three-day baking course at Chipkins assisted by trainer Willy Reed and business development manager Vanessa Mwale. The course was aimed at teaching them product training, assistance with costing and baking variations for fast-selling items. Three top bakers were selected from each group based on baking skills and interest shown. They each received a hamper of Chipkins products to the value of R6 000. “We aim to train members to maximise their profit but never to lose quality. We are proud of our products and proud to have been of service to the bakers from the Clover Mama Afrika project. We will provide ongoing training and service to all of them and look forward to a long-term relationship,” says Willy. All trainees agreed that it was a worthy training Back from left: Prof Elain with Ellen Zwartz of Mama Mary's centre in Upington, Msingathi May of Mama Rosie in Khayelitsha and session as they went back with fantastic tips and Willy Reed of Chipkins. Front row is Tommy Oliphant of Mama Daphne's centre in McGregor, Noluthando Mda of Mama Agnes's great recipes for baking success centre in Mosselbay, Mama Emily Duda, Novama Mzayifani of Mama Glenrose's centre in Mdantsane and Nonhlanhla Xulu of Mama Eunice's centre in Umlazi . Testimonials on baking with Chipkins Mama Florence Nyakiso of Botshabelo: “I have definitely do more confectionery baking especially I know that the muffins are going to be a good had an account with Chipkins for a long time and with Chipkins products.” seller. This was a great course.” their products are good. This training showed me Mama Annie Qibi of Phiritona: “This was excellent Mama Rina Malan of Pretoria: “Chipkins products how I can make bigger muffins and more profit.” learning. I am so excited to use Chipkins’ savoury will definitely help me with cost-effective baking Mama Doris Ndingane of Keiskammahoek: “The mix products. I have learned how to bake cost and I am amazed at the quality of the bakes. I really training taught me how to bake the best sponge effectively and maximise profit which will allow me enjoyed the training.” cake and large muffins which will add value to the to pay my bakers better.” Nomava Mzayifani of Mama Glenrose’s centre catering service. We also learned how to make a Mama Dorah Semenya of Seshego: “We bake a in Mdantsane: “I learned a lot in the training, 600g loaf of bread which is more cost effective. I will lot of cupcakes and biscuits at my centre and specifically about hygiene.” Newly acquired Bardusch Industrial launderer Bidvest Laundry group Hans Hunink, managing director of Bidvest Laundry adds, “Clients are demanding immediate accessibility has acquired Bardusch SA, a leading to quality garments, reduced costs and better independent laundry that provides some service. The laundry market has evolved over time and competition has intensified. Bardusch will assist 14 000 workers in 98 different companies Bidvest Laundry cement its position as an all-inclusive with clean, fresh clothes every month. laundry supplier with a true national footprint. Laundry suppliers have had to streamline and look for creative Bardusch entered the local market in solutions to maintain and acquire market share 1996 and boasts a 130-year pedigree. especially in adverse conditions and with the rising costs of utilities.” Says Carl Gibbons of First Garment Rental, the Bardusch is an established brand known for its Bidvest Laundry stable under which the Bardusch impeccable service, highly skilled people and an brand will fall, “Our operations will undergo certain impressive corporate customer base. Hunink believes structural changes aimed at seamlessly integrating that these two pioneers of the laundry industry will our biggest asset to date into Bidvest Laundry.” From left: Hans Hunink MD Bidvest Laundry group and provide the industry with a combined wealth of Minimal retrenchments are expected. Carl Gibbons of First Garment Rental. knowledge that will be difficult to match. bidvoice issue 4 2012 17
GROUP PANORAMA Mandela money and the need for a cash-counting revolution are required are affected. “Owners and users of such machines have to have the software upgraded in order to recognise and validate the new notes.” In anticipation of the release of the new banknotes, GPT has provided its suppliers with sample Mandela banknotes in order to develop the new currency recognition software necessary to enable the correct authentication of the current and new series currency. It is essential that the industries making use of note-counters or validators are vigilant regarding the upgrading/replacing of their systems, as the old currency will be phased out over time. “The Reserve Bank has confirmed that it will eventually recall the old edition notes once the new currency has been released, it anticipates In honour of former president Nelson completing the process within Mandela, South Africa is boasting a new a year,” says Neal. “It will no longer print the old notes which array of banknotes, bearing the image of will result in these notes gradually Madiba’s face. being removed from circulation.” To aid the efficiency of the upgrade process, These new banknotes were released on GPT has offered a walk-in service for clients November 7 2012 but the current cash-counting to upgrade their machines, saving time and systems are no longer be able to recognise the guaranteeing that the devices are upgraded currency of the day, says Neal Dowds, national timeously. manager for contracts and gearing, Global Payment Neal explains that the overriding purpose of Technologies (GPT). the currency change is to combat fraud. When “The size of the notes remains the same, but notes have been in circulation for a long period these notes feature updated security measures. of time, more and more fraudulent notes appear As a result, cash-counters, recyclers, authentication in circulation. South Africa is following a global machines, parking machines and ATMs will either trend to redesign notes every six to eight years to need to be updated or replaced. Upgraded improve security measures.” machines will be able to count both series of The cost of upgrading or replacing the relevant notes,” he explains. technology varies greatly. Neal says that one could Bidvest-owned GPT manufactures and pay up to R6 million on a note sorting system, or distributes note and coin counting and validating a mere R5 000 for a basic bank note counter. The machines. Neal says casinos and banks are cost of upgrading an existing system will range affected the most by the currency change, but all between R375 and R3 900, depending on the type realms in which banknote counting or authentication of equipment. 18 bidvoice issue 4 2012
GROUP PANORAMA Printing for charity At the Africa Print show, Konica Minolta showcased its full production line of digital equipment by producing high- quality print material for the Childhood Cancer Foundation South Africa (CHOC). Over the three days of the show, Konika Minolta printed 1 920 brochures, 11 520 flyers, 1 840 posters, 18 000 business cards and 4 500 letterheads for CHOC. Says Leon Minnie, product manager: production Desré Murray, CHOC business development systems at Konica Minolta, “Our mission at this manager, states that a contribution of this nature year’s Africa Print show was not just to distribute Leon Minnie, product manager: production systems at Konica is significant and adds immeasurable value to Minolta South Africa and Desré Murray, CHOC business pretty pictures, which results in a huge amount of an organisation like CHOC. “Konica Minolta SA’s development manager. wastage and very little information on the machine’s generous contribution was very well timed, as we real ability and true quality. We decided rather to find trimmed, creased, folded, wrapped and underwent had run out of our brochures and did not have the an alternative method to demonstrate the quality of the entire print process from submission, workflow, budget to have them printed. CHOC is very grateful our equipment, while also using it for a worthy cause. calibration and colour management, printing on for this donation and the high-quality prints will CHOC was in great need of marketing collateral and multiple devices and even using off-line/near-line serve us well into the future.” we felt that this would be a very valuable project. finishing with great success. Konica Minolta also printed 3 125 booklets for By publicly demonstrating our complete belief in “By demonstrating these finishing processes, the Dullstroom Birds of Prey and Rehabilitation our products, this idea also highlighted that Konica we showed that digital printing can be successfully Centre on the brand new B951 and B1250 Minolta is committed to both innovation and the creased, folded and trimmed without cracking, machines. In total, the company printed more than requirements of the printing industry.” providing printers with a high-quality finished 37 000 A4 images during its production hour at the All products produced for CHOC were printed, product. Africa Print show. KMSA lucky key incentive From left: Andrew Griffith, product manager for Konica Minolta’s Key into Colour incentive office products; Marianna proved to be very lucky for Deon Vezasie Gdanis, business unit manager; Deon from the company’s Durban branch, who Vezasie and Alan Griffith, managing drove away in the prize, a Mini Cooper director. Countryman. The incentive ran from January to June 2012, with all active sales consultants from Konica Minolta and authorised distributors taking part. Points were earned through new machine sales, based on regional and business potential, with a certain number of points earning competitors a key. bidvoice issue 4 2012 19
GROUP PANORAMA Re-use or recycle It is commonly thought that and remanufacturing (re-use) recycling is to give something People sometimes have trouble include sustainability, good a second life, or to reprocess making a clear distinction between business practice, compliance a material to make something with legislation and knowledge else of a lower quality. Re-use, the words re-use and recycle. accumulation, while the benefits however, has associations with of buying a remanufactured being secondhand, used or or refurbished machine relate outdated. It has connections with directly to sustainability, people, the idea of salvaging, or that the the planet and profit. Initially, object is to be used for the same companies may introduce asset function as originally intended. recovery and re-manufactured “Fortunately, industry definitions products for economical of the two terms do make a clear reasons, but benefits for distinction and, in manufacturing, people and the Earth in general re-use sits on a higher pedestal will follow. Re-use creates than recycling,” says Dave Clark, employment and recycling managing director of Océ South Africa, specialist producing a remanufactured system is just under companies are becoming big businesses.” document management and printing company. half of the footprint of producing a new system. “Increased sensitivity to environmental concerns “Part of our mandate is to demonstrate to About 85 percent of the weight of a machine is is undoubtedly a growing priority among leading customers eco-efficient solutions and eco-effective re-used during remanufacturing, which means the companies worldwide. No company can afford to technologies for document management. The impact on the environment is considerably less than ignore the environmental impact of its business, remanufacture of machines, units and parts has recycling. particularly when it is considered that efficient significant positive environmental benefit. An Océ The policy at Océ is to re-use at the highest environmental management can have positive study has determined that the CO2 footprint in possible level. “The benefits of asset recovery impacts on the bottom line.” Spreading their wings Bidair Cargo has expanded its African network by partnering with Precision Air in Tanzania’s cargo division to handle all sales and cargo on the Precision Air network. Bidair Cargo Tanzania Airline also partners with Air Malawi, Air Uganda, BAWC, RwandAir and Zambezi Airlines, interlinking with the Bidair Cargo African network. It has similar operations in Uganda, having partnered with Air Uganda in that country and with Zambezi Airlines in Zambia. Precision Air operates scheduled passenger air services between Dar es Salaam and eight other airports in Tanzania. It also maintains scheduled services to the DRC, Kenya, Uganda and Zambia within the African region and internationally to Comoros. Its main base is Julius Nyerere International Airport, Dar es Salaam with hubs at Kilimanjaro International Airport and Mwanza Airport. The airline was established in 1991 and commenced operations in 1994. It began as a crop sprayer, and then expanded to serve the growing tourist market. Scheduled services started in November 1999. In 2006 Precision became the first Tanzanian airline to pass the IATA Operational Safety Audit and, as of May 2011, is the only airline in the country to pass that audit. Precision Air is a member of the African Airlines Association, a trade association of airlines which hail from the nations of the African Union and a member of the International Air Transport Association. 20 bidvoice issue 4 2012
GROUP PANORAMA The Bidvest Food SA Centre of Innovation, Design and Technology is based in Cape Town. Attendees of the Crown National sales conference had a first look at the new world-class facilities. Centre of innovation Bidvest Food SA unveiled a brand further enhanced our vision to be self-sufficient new centre of innovation, design and and offer differentiated services to the industry”. technology to the Crown National The centre of innovation, design and technology includes separate, interleading, team at the annual sales conference specialist pilot plant amenities for all the food in September. The “Theatre of Food” has a 100-seater auditorium and presentation sectors including meat, convenience foods, area which is integrated into the pilot plant experience. It sauces and condiments, dairy and beverages. facilitates “info-tainment” which includes an interactive kitchen John Morris, managing director of Crown A food chemistry laboratory for analytical testing for demonstrations and training on the preparation of home meal Foods says, “While the existing centres of replacement solutions. of rheology, viscometry and protein compositions excellence offered customers the very best in has been included, which supports the product product design, research and development, development process. we believe that there is always more we can The Theatre of Food has a 100-seater do for our customers. They have become auditorium and presentation area which is more sophisticated and more demanding in integrated into the pilot plant experience. It has an terms of customisation, newness, quality and interactive kitchen for demonstrations and training price”. on the preparation of home meal replacement John commented that it has been a vision solutions. A sensory evaluation unit has been to transform the existing centres of excellence established to evaluate products under specific The sensory evaluation unit has been established to evaluate products into modern and superior facilities, making under specific lighting and atmospheric conditions. lighting and atmospheric conditions. The Theatre the group the leading ingredients supplier in of Food will be used as a home base by various Africa. It has taken nearly seven years to build institutions and as a facility for trade meetings and resource the Crown Food ingredients with other Bidvest businesses, universities and manufacturing operation in Cape Town customers. and more recently they have upgraded the The facility is established in Cape Town Chipkins Bakery ingredients manufacturing to ensure close proximity to the product operation in Johannesburg. development centres for the major supermarket The biggest and most significant change chains as well as many of the blue chip for Crown Foods was the decision to build the companies they service. So Good Foods sauces and marinades plant. If you would like to use the facilities please The So Good Foods Sauces and Marinades Plant. Marinades and Marinades and sauces were outsourced in the book via the intranet/book a resource – Crown sauces were outsourced in the past but, being able to manufacture past but, as Dawid Muller, marketing executive and bottle ourselves has further enhanced the vision of Bidvest Food Food Ingredients/Cape Town Pilot Plant and for Crown Foods explains: “This decision has SA to be self-sufficient and offer differentiated services to the industry. Auditorium or call +27 (21) 527 6100. bidvoice issue 4 2012 21
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