Bi-weekly community phlebotomy pilot update
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Bi-weekly community phlebotomy pilot
update
12 August 2021
Welcome to our fortnightly community phlebotomy pilot update. Our previous
updates are available on our website.
All of our NELFT community sites who are part of the pilot are now live and offering
provision along with Redbridge PCN.
As with any pilot, we continue to listen to our communities, measure feedback
received and flex the service accordingly. Feedback to date remains positive overall
and we will continue to do our best to ensure people are able to continue to access
their local service in a timely manner at a location that suits them.
Sites and capacity
Sites below to continue to offer provision as follows:
Barking and Dagenham Provision
Barking Community Hospital 2 Chairs
Upney Lane, Barking, Essex, IG11 9LX Mon-Sun
0800-1600
Chadwell Heath Health Clinic 2 Chairs
Ashton Gardens, Dagenham, Essex, RM6 Mon-Fri
6RT 0800-1600
Porters Avenue Clinic 2 Chairs
234 Porters Avenue, Dagenham, Essex, Mon-Fri
RM8 2EQ 0800-1600
Thames View Health Centre 1 Chair
Bastable Avenue, Barking, IG11 0LG Mon-Fri
0800-1600
(provision of a 2nd Chair planned from the
beginning of September 21)
Havering
Cranham Health Centre 2 Chairs
108 Avon Road, Cranham, RM14 1RG Mon-Fri
0800-1600
Elm Park Clinic 1 Chair
252 Abbs Cross Lane, Hornchurch, Essex Mon- Fri
RM12 4YG 0800-16001 Chair
Mon-Thurs
0800-1630
Fri
0800-1300
2 Chairs
Sat-Sun
0800-1600
(the Saturday and Sunday chairs will run
from 10 July to 14 November)
Harold Hill Health Centre 2 Chairs
Gooshays Drive, Romford, RM3 9SU Mon-Fri
0800-1600
Raphael House 2 Chairs
1124 Victoria Centre, Pettits Lane, Mon-Sun
Romford, RM1 4HP 0800-1600
Redbridge
Barley Court 2 Chairs
Barley Court Clinic, Goodmayes Hospital, Mon-Fri
157 Barley Lane, Ilford, IG3 8XJ 0800-1600
Hainault Health Centre 1 Chair
Manford Way, Hainault, Essex IG7 4DF Mon-Fri
0800-1600
Loxford Polyclinic 1 Chair
Ilford Lane, Ilford, IG1 2SN Mon-Sun
0800-1600
(Awaiting permission for 3 additional
chairs, as reported in previous weeks the
number of Chairs requested is 4. As
below, the closing of phlebotomy provision
at Seven Kings Health Centre has been
delayed to accommodate this.)
Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a
temporary basis during the pandemic) has been extended until the end of September
21 to accommodate our wait for additional Chairs at Loxford Polyclinic (noted in the
table above)
Online booking
All of the sites above now can now be booked online. And of course for those who
do not have digital access, telephone numbers are available.Primary care provision
The following primary care provision has been agreed and went live on 1 July. These
appointments are available to patients outside of their practice and across BHR.
Redbridge PCNs
Eastern Avenue Medical Centre Thursdays
737 Cranbrook Rd, Ilford IG2 6RJ 8:00 AM - 12:00 PM
bookable online.
Fencepiece Road Medical Centre Tuesdays
83 Fencepiece Rd, Ilford IG6 2NB 8:00 AM - 12:00 PM
bookable online.
Fullwell Cross Medical Centre Monday - Friday
1 Tomswood Hill, Barkingside, Ilford, Essex, IG6 8:00 AM - 4:30 PM
2HG bookable online from 16 August
Gants Hill Medical Centre Monday - Friday
63-65 Ethelbert Gardens, Gants Hill, Ilford, Essex 9:30 AM -11:30 AM
IG2 6UW Exc. Bank Holidays
bookable online.
Kenwood Medical Centre Wednesdays
Kenwood Gardens, Ilford, Essex, IG2 6YG 09:00 AM -1:00 PM
bookable online.
Newbury Group Practice Monday - Friday
Newbury Park Health Centre, 40 Perrymans Farm 8:00 AM – 4:00 PM
Road, Ilford IG2 7LE bookable online.
We continue to work with Wanstead and Woodford PCN who will be part of this pilot
to identify which sites will be participating.
Havering PCNs
Havering PCNs have declined to extend their phlebotomy service offer. In order to
ensure Havering residents are still able to access their appointments within
Havering, NELFT are providing additional Chairs at the Elm Park Clinic. We will use
feedback from our patient survey to inform whether and if so where additional
provision is required.
Barking and Dagenham PCNs
Barking & Dagenham PCNs have declined to extend their phlebotomy service
offer. We are working closely with NELFT to mitigate for any shortfall in provision in
the area. NELFT are in the process of identifying additional space in Barking
Hospital. We will continue to keep you updated on progress. We will also use
feedback from our patient survey to inform where across Barking and Dagenham
additional provision is required.Engagement
• We have developed a patient survey which can be completed online via a text
and email link once the appointment has finished.
• This link can also be shared via email for those who do not have a mobile
phone.
• We continue to share the link to our dedicated email address in our local and
NEL wide stakeholder updates to invite local feedback.
• We are working closely with Healthwatch to reach out to those who do not
have web/mobile phone access for their feedback to ensure that feedback is
representative.
• A frequently updated list of all sites and provision is available on the CCG
website, as well as on the NELFT website and is linked to from the BHRUT
website.
• The above mentioned list of sites is also shared regularly with practice
colleagues for patients.
Patient survey results to date
We are now able to report on our first month of patient survey data. 3518 patients
responded to the survey and we are pleased to report that the feedback has been
very positive overall. A sample of the questions and responses are broken down
below:
• How easy did you find it, to get an appointment?
3,447 said “very easy”, or “easy”
71 said “difficult”
• Overall, how was your experience of our service?
3327 said “good” or “very good”
191 said “very poor”, “poor” or “ok”
• Were you happy with the distance you travelled to your appointment?
3343 said “yes “
107 said “no”, 66 stated “not applicable”
We will continue to share this survey via text message and email with all those who
attend an appointment.
We will continue to learn from these responses in order to shape the service into one
that meets the needs of the local community.Your comments Your comments will help to shape the future of this service and so we continue to welcome your feedback via nelondon.bhrphlebotomyservices.nelccg@nhs.net Thank you for your ongoing support. Tracy Rubery (nee Welsh) Director of Transformation Executive Phlebotomy Steering Group Chair NHS North East London Clinical Commissioning Group Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership
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