BENTLEY MICROFINANCE REVIEW - Undergraduate Journal of The Bentley Micro!nance Group Volume: I

Page created by Crystal Price
 
CONTINUE READING
BENTLEY
MICROFINANCE
REVIEW
Undergraduate Journal of
The Bentley Microfinance Group
Volume: I                                 Fall 2013                                 Issue: I
ARTICLES
Microfinance Education At Bentley University:
A Promise Made in Ghana ............................................................................... .Diane Kellogg

How to Modify Microfinance to Help the Poor
of the United States: An Honors Capstone ...............................................Samantha Dumas

A Case Study of Client Sourcing in the Bentley Microfinance Group .............Brian Regan

The Grameen Model: Viability in the United States………………...……… ..…...Kellie Renk

Microfinance and Poultry Farming in Ghana:
A July 2012 MASLOC Report ................................................................................. Eric Willett

The Bentley Microfinance Review publishes high-quality scholarly research that significantly
informs and contributes to the fields of microfinance, microenterprise, and community
development. The Review is intended and designed to be an effective research forum
through which undergraduate students who are engaged in the analysis and practice of
microfinance can share their work. The Review is published annually in the fall.
AIM AND SCOPE
The Bentley Microfinance Review is a student-run and student-edited academic journal similar to
law review models found at many of the finest U.S. law schools. The Review publishes high-quality
scholarly research that significantly informs and contributes to the fields of microfinance, microenterprise,
and community development. The journal is intended and designed to be an effective research forum
through which undergraduate students who are engaged in the analysis and practice of microfinance can
share their work. Articles may consist of methodological research, quantitative or empirical studies, case
studies, or literature reviews — all with a focus on undergraduate work. Articles maintain a high level of
readability without sacrificing scholarly content. Each issue contains material written by outside contribu-
tors (e.g., faculty, staff, and practitioners), student members of the Review, and other Bentley University
students. Submissions from students at other schools are welcome for consideration. Student editors
will collaborate with the faculty editorial review board and staff to make all editorial and organizational
decisions and manage day-to-day operations.

EDITORIAL POLICY
All papers go through a rigorous single-blind review by an editorial board composed of faculty and
undergraduate student editors.

Faculty Editors                      Student Editors                      Strategic
Bentley University                   Bentley University                   Advisory Board
Elizabeth Brown, Esq.                Lauren Arbeiter                      Nancy Antunes
Assistant Professor, Law,            Thomas Camberdella                   William Asher, Esq.
Taxation, and Financial              Moussa Hassoun                       Catherine Bird
Planning; Assistant Professor,       Cody Inglis                          Theresa Bresten
Business Law
                                     Brian LeBlanc                        Greg Floyd
                                     Stephen MacKenzie                    Susan Hammond, CPA
Bruce Herzberg, PhD
                                     Kelsey Miller                        Judith Malone, Esq.
Professor, English and Media
                                     Alexandra Tator                      John Sims Jr.
Studies; Director, Writing and
Communication                        David Whitney                        Roy (Chip) Wiggins III, PhD

Aaron Jackson, PhD                   Advisers and Staff
Associate Professor, Economics;      Bentley University
Director, Honors Program
                                     Joseph Hark Jr.
                                     Michael Mazmanian
Mary Marcel, PhD
                                     John Sims Jr.
Assistant Professor,
Information Design and               Roy (Chip) Wiggins III, PhD
Corporate Communication

Michael Quinn, PhD
Professor, Economics;
Associate Director, PhD Program
DEDICATION
The production costs for this inaugural issue
of the Bentley Microfinance Review were
covered through a generous donation made
in the memory of William L. Muir, father of
Glenn P. Muir, MST Class of 1993
BENTLEY
MICROFINANCE
REVIEW
SUBSCRIPTION RATES
One year: $30. Two years: $50. Three years: $65. Back issues available upon request. All subscriptions
are sent via USPS. Checks should be made payable to Bentley Microfinance Group and sent to Bentley
Microfinance Group, 175 Forest Street, Waltham, MA 02452.

SUBMISSIONS
The Bentley Microfinance Review welcomes undergraduate submissions that fit within the aim and
scope described on the inside of the front cover. There is no fee to submit. All manuscripts should
be sent to ga_microfinance@bentley.edu in MS Word format. A style sheet appears below.

CORRESPONDENCE
Mail: Bentley Microfinance Group, 175 Forest Street, Lindsay Hall, Room 30A, Waltham, MA 02452
Email: ga_microfinance@bentley.edu.
Phone: 781.891.2044.

STYLE SHEET
■   Cover page with the author’s name, affiliation, article title, and 150- to 250-word abstract
■   Each page (excluding the cover) should have a page number in the right header
■   Each page should use one-inch margins on the sides, top, and bottom
■   The article should include headings in Roman numerals (e.g., I, II, III) and subsection headings
    using Arabic numbering (e.g., 1, 2, 3)
■   All equations, graphs, and charts should be computer generated, and alike in proportion
■   Citations should follow the Modern Language Association (MLA) Handbook, 7th edition
    — A work cited page according to MLA 7th should appear at the end of your article
    — See MLA 7th Handbook for stylistic questions
■   The Bentley Microfinance Review holds the copyright to all published articles; authors retain
    a royalty-free limited license for classroom use only

All submission-related correspondence should be directed to:
ga_microfinance@bentley.edu | 781.891.2044

© Copyright 2013 Bentley University
BENTLEY
MICROFINANCE
REVIEW
Volume: I                                        Fall 2013                                        Issue: I

ARTICLES
An Introduction to Microfinance At Bentley University
Roy (Chip) Wiggins III, PhD ................................................................................................... 1

Microfinance Education At Bentley University: A Promise Made in Ghana
Diane Kellogg, EdD ............................................................................................................... 4

How to Modify Microfinance to Help the Poor of the United States: An Honors Capstone
Samantha Dumas ................................................................................................................ 16

A Case Study of Client Sourcing in the Bentley Microfinance Group
Brian Regan ......................................................................................................................... 32

The Grameen Model: Viability in the United States
Kellie Renk ........................................................................................................................... 43

Microfinance and Poultry Farming in Ghana: A July 2012 MASLOC Report
Eric Willett ............................................................................................................................ 51
AN  INTRODUCTION  TO  MICROFINANCE  AT  BENTLEY  UNIVERSITY

                                by  Roy  (Chip)  Wiggins,  III,  PhD
                 Dean  of  Business  &  the  Bentley  Graduate  School  of  Business  
                             Director,  Bentley  Microcredit  Initiative
                       Bentley  University,  Email:  rwiggins@bentley.edu

I.       Introduction:
         It   is   with   great   pleasure   that   the   Bentley   Microfinance   Group   (BMG)   launches  
this  inaugural  issue  of  the  Bentley  Microfinance  Review.  
II.      Aim  and  Scope:
           The   Bentley   Microfinance  Review   is   a  student-run  and  student-edited  academic  
journal  similar  to  the  law  review  models  found  in  many  of  the  finest  U.S.  law  schools  
and  publishes  high  quality  scholarly  research  that  significantly  informs  and  contributes  
to  the  fields  of  microfinance,  microenterprise,  and  community  development.  The  Review  
is  intended  and  designed  to  be  an  effective  research  forum  through  which  undergraduate  
students   who   are   engaged   in   the   analysis   and   practice   of   microfinance   can   share   their  
work.  Articles  may  consist  of  methodological  research,  quantitative  or  empirical  studies,  
case   studies,   or   literature   reviews   –   all   with   a   focus   on   undergraduate   work.   Articles  
maintain  a  high  level  of  readability  without  sacrificing  scholarly  content.
         Each  issue  of  the  Review  contains  material  written  by  outside  contributors  (e.g.,  
faculty,  staff,  and  practitioners),  student  members  of  the  Review,  and  other  Bentley  Uni-­
versity  students.  Submissions  from  students  at  other  schools  are  welcome  for  considera-­
tion.  Student  editors  will  collaborate  with  the  faculty  editorial  review  board  and  staff  to  
make  all  editorial  and  organizational  decisions  and  manage  day-to-day  operations.
         The   launch   of   the   Review   represents   another   significant   accomplishment   from  
the  student  members  of  BMG  over  the  five  years  Bentley  has  been  actively  engaged  in  
the  microfinance  field.    
III.     History  of  Microfinance  at  Bentley:
         Over  Commencement  weekend  during  the  spring  of  2007,  several   faculty  from  
the   departments   of   Finance;;   Management;;   and   Accounting   and   the   Bentley   Service  
Learning  Project  came  together  to  discuss  what  seemed  to  be  an  outrageous  idea.    Could  
we  create  a  microfinance  fund/club  that  allowed  students  to  practice  microfinance  in  our  
local  community?  It  seemed  a  fantastic  and  overly  optimistic  endeavor  at  the  time,  but  
culminates  this  semester  with  our  launch  of  this  Review.  
         Early  on  during  these  conversations,  it  became  apparent  that  we  needed  a  class  
through  which  to  engage  the  students.  This  was  important  for  several  reasons.    At  most  
universities,  projects  of  this  sort  need  faculty  and  student  involvement  if  they  are  to  be-­
come  sustainable.    Having  roots  in  the  curriculum  are  the  easiest  means  of  accomplish-­
ing  this.    In  collaboration  with  Dr.  Diane  Kellogg,  I  developed  a  syllabus  for  a  reading  
seminar  and  was  able  to  get  it  approved  as  a  finance  elective.

1                                                    THE  BENTLEY  MICROFINANCE  REVIEW
During  the  spring  of  2008,  nine  Bentley  students  participated  in  this  honors-level  
undergraduate  reading  seminar  to  develop  a  better  understanding  of  micro-lending  or  -
enterprises.  One  of  the  class  deliverables  required  students  to  develop  a  proposal  recom-­
mending  how  Bentley  might  address  some  of  the  poverty  issues  by  becoming  more  en-­
gaged  in  micro-lending  projects  domestically  (in  the  short-term)  and  internationally  (in  
the  longer-term).  This  proposal  became  the  strategic  outline  for  a  new  student-based  mi-­
crofinance   platform.   The   proposal   was   taken   to   academic   administration   for   approval.    
Students  and  faculty  were  given  permission  to  take  the  platform  to  the  next  level.
           Another  class  of  senior  finance  majors  took  over  the  proposal  during  the  fall  of  
2008.      This   group   began   to   really   operationalize   the   plan.      They   applied   for   official  
recognition  as  a  student  organization  and  successfully  received  that  recognition  in  No-­
vember   of   that   term.      They,   and   subsequent   classes,   developed   the   student   group   and  
finalized  the  business  plan  for  what  is  now  known  as  BMG.
           BMG   is   comprised   of   three   principle   components:   (i)   the   academic   opportuni-­
ties,  (ii)  the  student  organization,  and  (iii)  the  loan  fund.    The  academic  piece  consists  of  
the   courses   that   lead   some   of   our   students   into   the   microfinance   experience.      We   still  
offer  the  finance  elective  course  that  served  as  the  incubator  for  the  student  group.    In  
addition,  we  have  offered  directed  study  courses  that  allowed  students  to  return  to  Gha-­
na   with   course   specific   microfinance   projects   to   accomplish.      More   recently,   we   offer  
summer   internships   worth   6-credits   to   students   wanting   to   work   and   collaborate   with  
our  microfinance  partners  in  Ghana.  Dr.  Kellogg  elaborates  on  the  Ghanaian  experience  
in  an  article  contained  in  this  issue.
         The   second   component   is   the   student   organization,   the   Bentley   Microfinance  
Group.      The   group   hosts   a   series   of   events   throughout   the   academic   year   that   are   de-­
signed  to  raise  awareness  and  inform  the  school  community  about  microfinance  issues  
and  effectiveness.    In  addition,  a  smaller  group  of  students  within  BMG  are  responsible  
for  managing  and  overseeing  the  loan  fund.    The  fund  was  originally  raised  to  provide  
loans  to  entrepreneurs  in  the  Boston  area  who  are  typically  ignored  by  traditional  lend-­
ers  and  financial  service  firms.  
          The   Fund   itself   was   raised   in   the   Bentley   alumni   and   parent   community.      It   is  
currently  $125,000,  $115,000  available  to  lend  locally  in  the  Boston  area  and  $10,000  
that  has  been  gifted  to  the  Ghana  Project.    Student  responsibilities  with  respect  to  Fund  
oversight   are   different   in   Boston   and   in   Ghana.   In   Boston,   students   who   oversee   the  
Fund  are  responsible  for  sourcing  and  screening  potential  borrowers.    They  manage  the  
loans  they  decide  to  make  over  the  term  of  the  loan.    Students  may  also  advise  clients  on  
other   business   issues,   like   business   plans,   marketing   strategies,   and   how   to   grow   their  
business.    The  principle  goal  is  to  help  them  build,  and  in  some  cases,  rebuild  their  cred-­
it  so  that  they  can  move  into  relationships  with  more  traditional  lending  organizations.  
Student  efforts  in  Ghana  are  described  in  more  detail  later  in  this  issue  in  Dr.  Kellogg’s  
piece.
IV.      BMG  Mission:

VOLUME:  I,  ISSUE:  I  (FALL  2013)                                                                              2
BMG’s  mission  is  to  raise  awareness   about  and  to  integrate  the  practice  of  mi-­
crofinance  into  our  Bentley  and  Boston  communities.  
We  pursue  this  mission  through  four  key  focuses:  
       Education:  Provide  Bentley  students,  faculty  and  staff  with  practical  experience,  
         encourage  their  awareness  of  microfinance  practices,  empower  them  to  develop  a  
         framework  for  change  and  facilitate  the  education  of  the  borrowers  from  BMG  to  
         extend  the  academic  community;;  

       Community   Development:   Promote   development   of   the   local   community   by  
         providing   credit   and   services   to   those   excluded   from   traditional   financial   mar-­
         kets;;  

       Operational   Sustainability:   Operate  and   maintain  a  cash-flow  neutral/positive  
         loan  portfolio,      covering  or  exceeding  operational  expenses  with  interest  income  
         and  student  sweat  equity;;  and  

       Innovation:  Develop  a  new  microfinance  paradigm  locally  and  openly  scale  the  
         model  globally.  
          The   BMG   that   has   evolved   from   those   early   conversations   among   faculty   and  
students   starting   in   2007   is   an   academic   laboratory   where   students,   faculty   and   staff  
learn  about  microfinance  and  microenterprise  through  ‘doing’.     It  is  an  active  learning  
mechanism  where  we  try  new  things  to  see  how  they  might  work.    We  accept  that  these  
will  not  always  work  as  anticipated,  and  that  sometimes  the  richest  learning  comes  from  
analyzing  our  mistakes.  BMG  to  date  has  lent  a  total  of  four  loans  to  both  small  business  
owners  and  entrepreneurs  in  the  Boston  area.  With  each  loan,  a  lesson  is  learned  in  the  
importance   of   relationship   management,   succession   planning   and   organizational   struc-­
ture.  Consistent  with  our  pursuit  of  a  new  paradigm  and  our  interest  in  raising  awareness  
about   microfinance,   the   Review   becomes   an   important   means   through   which   to   share  
with  a  broader  community  what  we  have  learned.
Acknowledgements:
         As  with  any  project  of  this  magnitude,  many  people  came  together  to  make  the  
Bentley  Microfinance  Group  and  the  Review  possible;;  too  numerous  to  name  individual-­
ly.  We  are  especially  appreciative  of  President  Gloria  Larson  and  Provost  Michael  Page  
for  allowing  us  to  pursue  what  at  times  may  have  seemed  a  mission  impossible.  To  the  
students,  faculty  and  staff  who  helped  in  any  way  move  the  efforts  along,  our  heartfelt  
thanks  for  taking  the  time  and  devoting  the  energy  to  make  this  organization  what  it  is.  
And  finally,  we  hope  that  you  enjoy  and  learn  from  the  articles  contained  in  this  inaugu-­
ral  issue  of  the  Bentley  Microfinance  Review.

Roy  (Chip)  Wiggins,  III,  PhD  
Dean  of  Business  &  the  Bentley  Graduate  School  of  Business
Director,  Bentley  Microcredit  Initiative
BENTLEY  UNIVERSITY

3                                                   THE  BENTLEY  MICROFINANCE  REVIEW
MICROFINANCE  EDUCATION  AT  BENTLEY  UNIVERSITY:  A  PROMISE  
                         MADE  IN  GHANA

                                  by  Diane  M.  Kellogg,  EdD
               Associate  Professor,  Management  &  Director,  The  Ghana  Project
                      Bentley  University,  Email:  dkellogg@bentley.edu
                                                          Abstract
         The   purpose   of   this   article   is   to   focus   on Bentley   University’s   commitment   to   micro-­
         finance  education,  reflecting  an  awareness  that  a  good  business  education  requires  stu-­
         dents  to  understand  the  need  for  access  to  capital  as  the  foundation  for  economic  pros-­
         perity. This  article  gives  a  chronology  of  the  early  beginnings  and  development  of  Bent-­
         ley’s  commitment  to  microfinance  education  that  started  in  2006  with  a  promise  made  to  
         a  young  mother  living  in  a  rural  village  in  Ghana  who  needed  money  to  start  a  business.  
         Microfinance   was   not   part   of   the   curriculum   at   the   time,   but   a   generous   donation   of  
         $125,000  to  fund  “microfinance  education”  provided  the  impetus  for  students  to  set  up  
         loan   programs   in   both   Massachusetts   and   Ghana.   The   article discusses   how   and   why  
         Bentley  is  involved  in  Ghana  and  lessons  learned  by  both  students  and  faculty  since  we  
         began  using  this  "in  the  field"  approach  to  learning  about  microfinance.

I.       Introduction:                                             4. A   Finance   course   called   “Seminar   in  
                                                                      Micro-Lending.”
           Bentley   University’s   commitment  
to   microfinance   education   began   with   a                   5. An   8-week   internship   in   Ghana   that  
promise   made   in   2006   to   Rita,   a   young                   has  a  microfinance  component.  
mother   living   in   a   rural   village   in   Ghana:  
“I’ll   help   you   get   a   microloan.”   At   the                   Bentley’s   commitment   to   micro-­
time,   microfinance   was   not   part   of   the                 finance  education  reflects  awareness  that  a  
Bentley   curriculum.         Now,   only   seven                  good  business  education  requires  students  
years   later,   Bentley   has   a   broad   and   deep            to  understand  the  need  for  access  to  capital  
commitment   to   microfinance   education                         as  the  foundation  for  economic  prosperity.    
that  is  characterized  by:                                       Bentley   was   a   founding   signatory   to   the  
                                                                   United   Nations   Global   Compact,   which  
1. The   Bentley   Microfinance   Group                            sponsors   an   initiative   known   as   PRME--  
   (BMG)—a   student   organization   that                         Principles   for   Responsible   Management  
   solicits  applications  for  small  business                    Education.      The   mission   of   PRME   is   to  
   loans  in  Massachusetts  and  manages  a                       inspire  and  champion  responsible  manage-­
   loan  portfolio  of  $125,000.                                  ment   education,   research   and   thought  
2. The   Bentley   Microfinance   Education                        leadership  globally.  
   Program   in   Ghana,   which   utilizes           Bentley’s   commitment   to   the   UN  
   $10,000   the   BMG   committed   for   use   Global  Compact  represented  fertile  soil:    if  
   in  Ghana.                                    the   seeds   of   microfinance   education   were  
                                                 planted   and   given   the   sun   and   water   they  
3. The  Bentley  Microfinance  Review.           would  need,  they  would  take  root.    Micro-­
                                                 finance  education  did  take  root  at  Bentley.    
                                                 This   is   the   story   of   just   how   it   happened,  

VOLUME:  I,  ISSUE:  I  (FALL  2013)                                                                                         4
and  what  emerged  as  a  Microfinance  Edu-­                wondered   how   to   involve   Bentley   with  
cation   Program   in   Ghana   that   is   just   one        both   the  NGO  and  the  village   I  could   see  
part   of   the   Bentley   Microfinance   Initia-­           across   the   field.      In   Trom,   nearest-living-
tive.                                                         relatives   were   still   working   hard   to   care  
                                                              for  children  left  without  parents:    they  did-­
II.        January  2006—Meeting  Rita                        n’t   want   to   turn   them   over   to   an   orphan-­
           and  Her  Sisters:                                 age.    Should  those  children  have  less  sup-­
                                                              port  than  the  children  whose  nearest  living  
           In   January   2006,   Bentley   sent   two   relatives   had   released   them   to   social   ser-­
faculty  members  to  Ghana  to  visit  Mmofra   vices?    
Trom  (“children’s  garden”),  an  orphanage  
that  wanted  to  eliminate  its  dependence  on                        A   woman   from   Trom,   Maybelle,  
donations  by  starting  a  series  of  social  en-­          who    worked      at   Mmofra   Trom   invited   me  
terprises   that   would   generate   income.         I   to   come   home   with   her   one   afternoon   to  
was   traveling   with   Dale   Kuntz,   a   Profes-­ meet  her  grandfather,  the  village  Chief.    In  
sor   from   our   Economics   Department   who   the  course  of  the  leisurely  afternoon  visit,  
hoped  to  design  a  new  course—NGOs  and   I   was   brought   to   meet   the   newest   child  
Economic   Development--with   an   experi-­ born  to  the  village—Blessing.    As  in  much  
ential  component.    I  was  exploring  the  po-­ of  Africa,  Ghanaian  children  belong  to  the  
tential  for  developing  a   management  con-­ village,  not  just  to  their  parents.    As  I  held  
sulting   course,   with   Mmofra   Trom   as   our   Blessing’s   new   and   naked   body   in   my  
client.                                                       arms   she   urinated.         I   intuitively   knew   to  
                                                              be   totally   accepting   and   loving   toward   a  
           Next  door  to  this  new,  but  promis-­ newborn  child  and  so  held  Blessing  all  the  
ing  project,  was  a  small  village  whose  250   closer.      The   women   who   looked   on  
citizens   had   been   watching   from   their   clapped,   and   kept   on   gently   clapping   as  
thatched-roofed   homes   as   a   beautiful   they  added  oohs  and  ahhs  and  smiles.    The  
school   was   being   built.      The   traditional   oddness  of  their  response,  to  my  American  
village   and   the   modern   school,   in   stark   eyes  and  ears,  was  a  sure  sign  that  I  had  a  
contrast   to   one   another,   were   separated   lot   to   learn   about   Ghanaian   culture.      I  
only  by  a  three-minute  walk  through  a  cas-­ looked  to  Maybelle  for  more  information,  
sava   field.         I   was   curious   about   the   vil-­ and   she   explained   that   a   child   would   not  
lage,   and   aware   that   isolated   economic   relax   enough   to   urinate   with   just   anyone.    
development   projects   can   fail   if   the   sur-­ The  women  of  the  village  accepted  Bless-­
rounding   economic   conditions   aren’t   also   ing’s   judgment   of   me,   and   accepted   me.      
improved.      Focusing   narrowly—on   just   Since  Blessing  trusted  me,  I  was  trustwor-­
education,   just   health,   just   employment,   thy.          
just   business   development,   or   just   the   le-­
gal  system—would  be  a  recipe  for  failure.                         The   visit   took   on   a   new   tone.    
I   didn’t   want   to   make   the   mistake   of   Maybelle  threaded  me  through  the  village,  
bringing   Bentley’s   expertise   to   Mmofra   home   to   home,   introducing   me   to   her  
Trom   and   ignoring   the   broader   economic   mother,   aunts,   sons,   brothers,   grandchil-­
development  context.                                         dren,  and  any  and  every  child  who  skipped  
                                                              in  our  direction  to  join  the  growing  entou-­
           I  looked  for  an  opportunity  to  visit   rage.      Ransford,  an  endearing  three-year-
the   village,   and   from   the   very   beginning   old,  was  among  them.      Ransford  took  my  

5                                                       THE  BENTLEY  MICROFINANCE  REVIEW
hand  and  led  me  to  his  home,  where  I  met   With   money   she   would   not   accept   still   in  
Maybelle’s  niece,  Rita.                                  my  hand,  I  longed  for  a  way  to  reciprocate  
         Rita   was   stirring   a   pot   of   kenke   and  spotted  the  bracelet   I  was  wearing.     I  
and  stopped  to   greet   me  as  Maybelle  told   offered   that   to   her,   and   she   accepted   it  
her   the   story   of   Blessing,   but   in   Krobo.     proudly  as  we  hugged  good-bye.    
Rita   turned   to   me   and   took   my   hand   in                      I   realized   only   in   retrospect   that  
both   of   hers.      She   offered   the   standard           Blessing’s   approbation,   though   perhaps  
Ghanaian   greeting,         “Akwaaba,”   which                 only   a   fortunate   coincidence,   gave   me   a  
means   ‘You   are   welcome   here.’         Then,             permanent  place  in  the  hearts  of  the  wom-­
unusually,   she   added,   “I   am   pleased   to              en   in   the   village.         Rita   and   her   circle   of  
meet   you.”         Our   eyes   fixed   and   I   could       sisters   who   incorporated   me   into   their  
see   that   we   were   friends.         Dear   friends,       work   those   three   afternoons   had   an   espe-­
and   we   became   even   better   friends.      Rita          cially  prominent  place  in  my  heart.      
introduced  me  to  her  daughter  Jacinta,  and  
to   her   sisters,   Gifty   and   Elizabeth.         This     III.       March  2006—The  3  am  Phone  
team   of   sisters   was   lively   and   fun   and                       Call:
quick-witted.         More   chatting   ensued.      
Rita  and  her  sisters  taught   me  how  kenke                      A   few   weeks   later   I   got   a   3   am  
is   made,   and   even   let   me   try   my   hand   at  phone   call   from   Ghana—it   was   9   pm  
stirring   the   hot,   sticky   concoction   that         there.      I  was  wide  awake  in  no  time,  and  
thickens  up  with  every  stroke,  making  the            talking   to   Rita.      Things   were   hard.      Her  
stirring  even  more  challenging.      I  gave  it        children  never  had  a  full  belly.    No  one  in  
a   try.      They   chuckled   and   took   back   the    the   village   has   money   to   buy   kenke.      No  
long  stir  stick  to  show  me  how  much  fast-­         one  buys  anything  from  anyone  else.    She  
er  their  strong  arms  could  stir.    More  chat-­      couldn’t   save   money   for   school   fees   for  
ting.    More  friendly  banter.                           Ransford   and   Jacinta.         She   wanted   to  
                                                           have  a  bigger  business.    Would  I  give  her  
           Trom  is  the  real  deal.    People  make   money  for  her  business?
their  living  by  making  charcoal  from  dead  
wood,  by  stitching  up  tears  in  clothing,  by                    I   had   thought   through   the   pitfalls  
peeling  palm  nuts,  by  harvesting  corn  and   of   giving   money:      other   requests   would  
by   making   banku   and   kenke   and   foo   foo.     follow  and  soon  Bentley  would  no  longer  
They   sell   the   maize   they   grow,   and   pop   be   a   University   bringing   students   to   learn  
some   of   the   precious   kernels   into   tasty   about   economic   development:      Bentley  
popcorn.      Some   also   make   the   delicious   would   equal   money.      Telling   Rita   “no”  
fried  dough  I  came  to  call  “Trom  Cake.”             was   out   of   the   question,   completely   be-­
                                                           yond  me.      I  used  the  Laraine  Wright  tech-­
           I   returned   two   more   times   to   the   nique.    My   friend   Laraine  has  a  policy  of  
village   and   spent   more   time   working   “never  having  to  say  no”  by  searching  in-­
alongside   Rita   and   her   sisters.      When   the   stead   for   what   she   can   say   “yes”   to.         I  
sun  was  beginning  to  set  on  my  last  day  in   promised   Rita   that   I   would   see   to   it   that  
Ghana,   Rita   would   not   let   me   buy   kenke   she   was   able   to   get   a   loan,   to   help   her  
from   her.      She   wrapped   several   portions   grow  her  business.    I  told  her  that  when  I  
up   in   banana   leaves   and   put   them   in   my   came  to  Ghana  in  August  I  would  tell  her  
hands.      “For   you:      you   are   my   sister.”    

VOLUME:  I,  ISSUE:  I  (FALL  2013)                                                                                          6
about   microloans.      And   then   I   made   a   between   David   and   Rita,   but   David   did  
promise:    “I’ll  help  you  get  a  microloan.”             try.      David  was  closer  in  age  to  Rita  than  
           I   think   of   myself   as   a   person   who   I,   but   worlds   apart   given   that   she   was   al-­
keeps   promises.      Just   exactly   how   was   I   ready  a  mother  of  two.      Woman  to  wom-­
going   to   pull   this   off?    I   was   venturing   an,  mother  to  mother  is  a  more  natural  ba-­
deeply  into  new  territory.      I  had  seen  the   sis  for  a  relationship.      I  was  learning  more  
Grameen  Bank  film  but  that  was  about  the   about   the   practical   realities   of   micro-­
                                                              finance  education.    I  knew,  in  theory,  that  
extent  of  it.
                                                              relationships   are   everything  in   Ghana  and  
IV.        August  2006–The  First  Attempt: that   trust   does   not   come   easily,   and   I  
                                                              learned  that  in  practice,  too.      David  disap-­
           Dr.  Kuntz  and  I  did  take  a  group  of   pointed   me   really   meant   that   I   had   disap-­
students   to   Ghana   for   his   14-day   NGOs   pointed  Rita.    That  promise  haunted  me.  
and   Economic   Development   course,   but  
we  didn’t  take  the  class  to  the  village  even   VI.               Spring  2007—The  Chair  of  the  
though   we   spent   several   days   nearby.      I                    Finance  Department  Took  the  
didn’t  want  to  jeopardize  my  relationships                          Lead:  
in   Trom   by   bringing   tourists—students  
with   no   obvious   purpose—on   a   village                           That   Spring   I   contacted   the   then  
tour.      One   especially   motivated   student   Chair   of   the   Finance   Department,   Chip  
planned   to   stay   on   as   a   volunteer   at   Wiggins.      We  had  lunch  and  several  good  
Mmofra  Trom,    so  I  asked  David,  a  young   conversations   about   why   Bentley   needed  
man  of  22,  to  get  to  know  Rita  and  see  if   to   educate   business   students   about   micro-­
he  could  help  her  create  a  modest  business   finance.         It’s   not   that   it   was   a   hard   sell:    
plan   that   we   might   help   her   present   to   a   Bentley  just  didn’t  have  a  faculty  member  
micro-bank.         I   did   spend   time   with   with   that   expertise.      By   July,   we   had   a  
Maybelle  during  that  trip,  but  Rita  was  not   draft  of  a  “special  topics”  course  that  Chip  
home  that  week  so  I  never  did  discuss  my   decided   he   would   offer   Spring   2008.      He  
plan  with  Rita.      I  asked  Maybelle  to  intro-­ was   hooked,   and   was   fast-becoming   the  
duce   David   to   Rita,   and   told   her   that   Da-­ expert  Bentley  needed.    
vid   was   going   to   help   Rita   get   a   loan   for  
                                                                         Chip   Wiggins   built   the   Bentley  
her   business.      Maybelle   didn’t   ask   many  
                                                              Microfinance   Initiative   around   that   first  
questions   at   the  time  but   she  told  me  that  
                                                              course,  and  set  about  the  task  of  attracting  
she,   too,   wanted   a   microloan.      She   had  
                                                              funds   that   could   give   us   a   “Microfinance  
heard  about  microloans.
                                                              Group”   modeled   after   Bentley’s  
V.         January  2007—The  Failure  of                     “Investment   Club”   that   is   charged   with  
           the  First  Attempt:                               managing  a  small  percentage  of  Bentley’s  
                                                              endowment   fund.      How   the   on-campus  
           At   Christmastime,   David   had   re-­ initiative   emerged   is   Chip’s   story   to   tell.    
ported   that   he   “couldn’t   get   Rita   to   come   One  critical  detail,  however,  is  that  by  the  
up  with  a  business  plan.”    I  was  in  Ghana   Spring   2008   Seminar   in   Micro-Lending  
next   in   January   2007   and   spent   only   an   course   was   being   taught,   $125,000   in   do-­
hour  with   Rita.    She  reported  that  “David   nations   had   been   committed   to   a   Massa-­
disappointed   me.”         I   should   have   known   chusetts-based  micro-lending  program  that  
there  was  not  much  hope  of  a  strong  bond  

7                                                      THE  BENTLEY  MICROFINANCE  REVIEW
would   be   entrusted   to   students   to   run.       wear  diapers  in  the  village,  and  apparent-­
The   newly-formed   Bentley   Microfinance   ly   Rita’s   baby   felt   very   comfortable  
Group  began  putting  out  the  call  for  loans.     around   Diane,   and   displayed   this   affinity  
         I  was  glad  to  have  an  ally  at  Bent-­ by  peeing  while  in  Diane’s  arms.”      More  
ley,  but   I  still  needed   an  ally  in   Ghana  to   affirmation  that  I  was  trustworthy,  and  this  
                                                          time   I   understood   the   polite   applause   as  
help  me  keep  that  promise  to  Rita.    
                                                          Rita   rushed   to   get   some   fabric   to   dry   off  
VII. August  2007—Introducing  Heidi   my  skirt.
          Bauer  to  Rita:                                               In   Ghanaian   tradition,   the   birth   of  
                                                                twins   is   a   sign   of   God’s   favor:      “He  
            I   took   a   second   group   of   12   stu-­     doesn’t   trust   just   anyone   with   twins,”  
dents   to   Ghana   for   my   management                      Maybelle   told   us.      That   I   am   also   the  
course,  and  didn’t  plan  on  taking  students                mother   of   twins   became   another   topic   of  
to   Rita’s   village.         Still   protective   of   my     conversation,   further   solidifying   my   bond  
relationships   there   and   respectful   of   their           with  Rita.      
privacy,   I   was   hesitant   to   bring   students  
there.      I  had  been  watching  Heidi  Bauer,  a            Also  from  Heidi’s  journal:
Finance  major,  and  recognized  her  excep-­                  When   we   started   talking   about   trying   to  
tional   maturity   and   comfort   in   new   cul-­            get   a   loan   for   Rita,   she   said,   “I   want   to  
tures.      She  was  already  well-traveled  and               work.      I’m   only   happy   when   I   work,   but  
I  had  observed  an  unusual  ability  to  accept              how   can   I?”   She   explained   this   as   she  
and  respect   a  wide  range  of  people  as  we               continued   to   knead   the   dough   with  
traveled  Ghana  together.    When  Heidi  told                 strength.  I  told  her  that  I  would  do  my  best  
me  she  wanted  to  come  back    (“Is  it  possi-­            to   find   a   microfinance   company   that  
ble  to  do  an  internship?”)    I  could  picture             would  be  able  to  give  her  a  loan.    She  felt  
Heidi   befriending   my   friends   in   the   vil-­           she  needed  money  now,  so  we  decided  Di-­
lage.    I  told  her  about  my  promise  to  Rita,            ane   would   give   her   a   small   interest-free  
and   my   vision   of   making   sure   the   village          loan   right   away,   so   that   she   could   buy  
benefitted   from   Bentley’s   commitment   to                 charcoal   and   resell   it   in   the   meantime.    
economic  development  at  Mmofra  Trom.                        One   of   the   stipulations…   (our   way   of  
          I   walked   Heidi   over   to   the   village        helping  her  understand  that  when  you  re-­
that  afternoon,  with  Maybelle  by  our  side.                pay  one  loan,  you  can  qualify  for  a  bigger  
We   gabbed   and   visited   with   Rita   and   her           one   the   next   time)…   would   be   that   she  
sisters.      Heidi   knew   just   how   to   befriend         would   repay   the   $50   loan   to   me   when   I  
Jacinta  and  Ransford.      But  there  were  two              returned   in   January.         (And   we   would   be  
new  faces  on  the  scene.      Three-month  old               able   to   report   to   a   micro-bank   that   she  
twins  Iris  and  Irene  had  been  born  to  Rita              had  repaid  the  loan.)
since  my  January  visit.      Heidi  and  I  gave                      I   was   already   planning   on   super-­
due   adoration   to   these   darling   little   girls,        vising   a   3-credit   Directed   Studies   course  
who  did  accept  our  affection.        From  Hei-­            for   Jon   Tetrault,   a   management   major  
di’s  journal:        “We  continued  to  play  with            from   our   first   Ghana   course   who   wanted  
the   children   in   the   village.      We   talked   to      to   return   to   Ghana   to   manage   a   small  
some  of  the  older  children,  and  held  Rita’s              building   project   at   Mmofra   Trom,   for  
adorable   twin   girls.         The   children   don’t         which  he  raised  the  funds.      It  wasn’t  hard  

VOLUME:  I,  ISSUE:  I  (FALL  2013)                                                                                     8
You can also read