26 27 FEB, 2020 MELBOURNE, AUSTRALIA - #insideretaillive - Retail Week 2020

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26 27 FEB, 2020 MELBOURNE, AUSTRALIA - #insideretaillive - Retail Week 2020
Part of   Partner

         PLATINUM SPONSORS

   26 - 27 FEB, 2020
MELBOURNE, AUSTRALIA
       #insideretaillive

       GOLD SPONSORS
Hello,
Inside Retail Live is back for 2020 but we’ve shaken things up and created an all-new
formula to bring you an agenda jam-packed with great insights from some of Australia’s
brightest retail leaders.

Our new choose-your-own-adventure format lets you have the opportunity to see both
international and local keynotes each day, but also select your own content journey with
the addition of four streams each afternoon. You get the best of both worlds.

Retail’s a tough sector to flourish in and too often, we hear about closures,
redundancies and restructures, but my hope is that when you leave Inside Retail Live,
you’ll have heard new ideas, practical advice and inspirational insights that will benefit
you and your teams.

Of course, Inside Retail Live is the education component of Retail Week 2020 – a
massive week of learning, collaboration and celebration. Be at the party when we
announce the Top 50 People in E-commerce, and join us to celebrate the very best in
customer experience at the 2020 Retailer Awards.

Myself and the awesome Inside Retail team look forward to joining you at
Inside Retail Live 2020.

             Amie Larter
             General Manager
             Octomedia - Publisher of Inside Retail

  MEET THE CUSTOMER TEAM

              Viv Blacher                                     Nick Foster
              02 8224 8359                                    02 8224 8363
              vivien.b@octomedia.com.au                       nick@octomedia.com.au
DAY 1           MAIN STAGE

9:00 – 9:30              AMANDA STEVENS           RETAIL REVOLUTION: THE POWER OF THE CUSTOMER
                         The Consumer Futurist    EXPERIENCE
                                                  1. What the retail recession really means and how retailers can zig
                                                     while others zag
                                                  2. The 5 emerging consumer trends every retailer needs to know
                                                  3. The 6 strategies for leveraging CX to future proof your brand

9:30 - 9:55              JON BIRD                 AUSSIES VS THE WORLD: DO WE SHAPE UP OR HAVE WE
                         CEO,                     SHIPPED OUT?
                         VMLY&R Australia &       1. Australia plays in the same sandpit as the best retailers on the
                         New Zealand                 planet, we must compete on equal terms.
                                                  2. Sales performance is one way of measuring our comparable
                                                     success, brand power is another.
                                                  3. Once upon a time, retail brands were built on knowledge and
                                                     esteem first, but now it’s all about differentiation and relevance.

9:55 - 10:20             JUSTUS WILDE             THE WAREHOUSE GROUP (NZ) JOURNEY OF BUILDING A
                         CEO                      MARKETPLACE ECOSYSTEM AS A GROWTH STRATEGY
                         Themarket.com            1. Overview of New Zealand ecommerce landscape and
                                                     opportunities for Australian brands/retailers
                                                  2. How and why the Warehouse Group is building a marketplace
                                                     ecosystem as a growth platform
                                                  3. How to leverage marketplace ecosystems to grow your business

10:20 - 10:50    BREAK

10:55 - 11:25            DANNY LATTOUF            FROM THE SHOP FLOOR TO THE EXECUTIVE CEILING -
                         Partner & 		             WHAT SUCCESSFUL RETAIL LOOKS LIKE IN THE DECADE
                         Chief Strategy Officer   AHEAD
                         The General Store
                                                  Something extraordinary is coming soon

11:30 - 12:00            MATT BARR                BIG CHANGES SHAPING THE FUTURE OF RETAIL PAYMENTS
                         Chief Product Officer    IN AUSTRALIA. WHAT ARE THE BENEFITS FOR MERCHANTS
                         eftpos                   AND CONSUMERS?
                                                  1. Merchant choice in payments is bringing very real benefits and
                                                     competition to Australia
                                                  2. Ubiquitous digital identity is one key to improving customer
                                                     experience
                                                  3. How do we protect both merchants and consumers while
                                                     enhancing competition in a rapidly changing market?

12:05 - 12:35            ANGELA MEYER             WOMEN AND RETAIL
                         Co Founder and CEO       1. Mums on average have 10 mins of ‘me time’ a day
                         Double Denim             2. There are five things women want from brands
                                                  3. Women are responsible for 80% of all purchasing decisions

12:45 - 13:15    LUNCH BREAK
DAY 1           CHOOSE YOUR OWN JOURNEY

                The                       Tech &               Retail                  The
                Customer                  Innovation           Management              Workforce

13:45 - 14:15   What goes into            The Rise of          Profitable Growth       An extraordinary
                Creating Cool Store       Conversational       in Saturated            topic is coming
                Experiences               Marketing and it’s   Markets                 soon
                                          Measurable Impact
                                          on Retail
                Richard Facioni, Alceon   Emma Sharley         Marcio Oliveira         Bec Brideson
                Peta Granger, LUSH,       Sharley Consulting   da Silveira             Startup Fintech
                Richard Goodman,                               Samsonite
                Heinemann,

                Moderator:
                Danny Lattouf,
                The General Store

14:15 - 14:45   Consumers - The           Best practices to    Innovative             Paving a path to
                Power of Choice           Form a Winning       Technologies for       Financial Wellness
                                          Last-Mile Delivery   Retailers to Drive     in the Workplace
                                          Strategy             Business Profitability
                                                               and Sustainability
                John Barkle, Mydeal       Jessica Ip           Farokh Ghadially        Deborah Potts
                Dion Appel, Openpay       Couriers Please      Schnieder               Rest

14:45 - 15:15   BREAK

15:15 - 15:50   Understanding             Digital Strategy     How to Avoid        Redesigning Work
                the Customer: 		          and Creating         Sustainability
                Case Study                Marketplace Offering “Greenwashing” in
                                                               Order to Grow Sales
                                                               & Profitability
                Violet Lazarevic          Mark Teperson        Natalie Brennan         Andrew Apostola
                Telstra                   Accent Group         FoodCo                  Portable

15:50 - 16:20   Sustainability            Unified Commerce     How to Build A          Building a Culture of
                and the Future                                 Brand That Chain        Resilience
                Consumer                                       Stores Can’t
                                                               Compete With
                Eloise Zoppos             Shane Lenton         Salena Knight           Gabrielle Roux
                Monash Business School    CUE                  The Retail Strategist   Sheike

16:20 - 16:50   Appealing to              Payments - Past,     Structuring a           Attracting and
                Customer Diversity        Present and Future   company for scale       Retaining Talent
                Jo Newman,                Tyson Hackwood       Nati Harpaz             Jethro Marks
                Taking Shape              ThinkHowe            The Catch Group         The Nile

                Moderator:                                     Moderator:              Moderator:
                Gary Mortimer                                  Brian Walker            Robin Hilson
                                                               The Retail Doctor

SPONSORS
DAY 2           MAIN STAGE

9:00 – 9:30                ERIC MORRIS                 STATE OF THE INDUSTRY
                           CEO                         1. Retail as we know it has dramatically changed
                           PAS Group                   2. Focus on what you can control
                                                       3. The importance of good leadership is critical

9:30 - 9:55                MATT NEWELL                 COLLAPSE OF SHOES OF PREY
                           The General Store           1. What are the learnings from the rise of Shoes of Prey
                                                       2. What are the learnings from the decline of Shoes of Prey
                                                       3. What will they do the second time around
                           MICHAEL FOX
                           Fable Food Co

9:55 - 10:20               GREG SMITH                  SOMETHING EXTRAORDINARY IS COMING SOON!
                           CEO
                           Icebreaker NZ

10:20 - 10:50    BREAK

10:55 - 11:25    SOMETHING EXTRAORDINARY IS COMING SOON!

11:30 - 12:00              MALCOLM KOH                 CUSTOMER EXPERIENCE IN RETAIL - THE TRENDS YOU
                           Customer Experience         NEED TO KNOW FOR 2020
                           Strategist,                 1. The new CX engagement
                           Zendesk                     2. Levelling up your strategy
                                                       3. Raising the stakes with AI

12:05 - 12:35              EDWIN KEH                   THE BUSINESS OF DOING GOOD
                           CEO                         1. Have a dialogue with the customer. Use vocabulary that is
                           The HK Research Institute      understandable
                           of Textile and Apparel      2. Good business is profitable in a turbulent market place
                                                       3. It’s not like we have an option

12:45 - 13:15    LUNCH BREAK
DAY 2           CHOOSE YOUR OWN JOURNEY

                The                    Tech &                Retail                The
                Customer               Innovation            Management            Workforce

13:45 - 14:15   Brand and              Digital Retail        What I wish I knew    Mattel Case
                Innovation Drives      Innovation at Scale   before getting into   Study - Corporate
                Sale                                         retail                Wellness/
                                                                                   Performance
                Russell Schulman       Michael Gillespie     Richard Facioni       Amanda McMillan
                Krispy Kreme           Domino’s              Alceon                Wellineux

14:15 - 14:45   How to integrate       Experience is the     Something             Something
                and innovate           new loyalty           extraordinary is      extraordinary is
                for tomorrow’s                               coming soon!          coming soon!
                customer
                Cameron Lawson         Matthew Scott         LatitudePay
                Forever New            Klarna
                Rachel Tigel
                Forever New

14:45 - 15:15   BREAK

15:15 - 15:50   How to Adapt your      Experimenting to      Self Disruption       What it Takes to
                Business to Meet       Succeed                                     be an Epic Retail
                Customer Needs                                                     Leader
                Brett Spinks           Dean Salakas          Pippa Hallas          Julie Mathers
                Swarovski              The Party People      Ella Bache            Flora & Fauna

15:50 - 16:20   Something              The Changes           Future Retail         CEOs - How to
                extraordinary is       and Challenges in     Customer              Create Great Places
                coming soon!           Choosing technology                         to Work
                                       for Retail in the New
                                       Decade

                Yves Dalcourt, Miele   Michael Gillespie,    Kelly Jamieson, 		    Nishad Alani, Retail Zoo
                                       Domino’s              Edible Blooms         (Boost Juice)
                Moderator:             Ben Colley, BlueDot   Angus McDonald,
                Jo - Ann Hui Miller                          BBQ Galore            Moderator:
                                       Moderator:            Eloise Monaghan       Robin Hilson
                                       Tyson Hackwood,       Honey Birdette
                                       ThinkHowe
                                                             Moderator:
                                                             Heather McIlvaine

SPONSORS
RETAIL WEEK - CALENDAR

               MONDAY                                   TUESDAY
          FEBRUARY 24                              FEBRUARY 25

       CEO DINNER
            INVITE ONLY                      Time: 7:00 pm to 10:00 pm
                                             Cost: Free
               sponsored by
                                             Venue: Ms Collins, 425 Collins St,
                                             Melbourne VIC 3000

            WEDNESDAY                                  THURSDAY
          FEBRUARY 26                              FEBRUARY 27

 Time: 9:00 am to 5:00 pm                  Time: 9:00 am to 5:00 pm
 Retailer Ticket: $399+GST                 Retailer Ticket: Inclusive with day 1
 Supplier Ticket: $1000+GST                Supplier Ticket: Inclusive with day 1
 Venue: Pullman Melbourne Albert Park,     Venue: Pullman Melbourne Albert Park,
 65 Queens Rd, Albert Park VIC 3004        65 Queens Rd, Albert Park VIC 3004

 Time: 7:00 pm to 10:00 pm                 Time: 6:30 pm to 10:30 pm
 Cost: Free                                Retailer Ticket: $250+GST
 Venue: Alto Event Space, Top Floor,       Supplier Ticket: $280+GST
 Melbourne GPO, Cnr Elizabeth and Little   Venue: The Timber Yard, 351 Plummer
 Bourke St, Melbourne VIC 3000             St, Port Melbourne VIC 3207
PAST ATTENDEES
TESTIMONIALS

“
                                        “
                                        Good event, very impressed with
It was an excellent event, full         overall set up and options on offer
of relevant information, overall
                                        for delegates
dynamic presentations and the
panel sessions had particularly
knowledgeable and articulate
participants and the subject
matter was wide and varied....          “
                                        We were very impressed with the
                                        quality of the speakers. Never a
“                                       boring moment throughout the
                                        three days we attended.
The highlight was the calibre of
the information provided by the
speakers on the main stage.

                                        “
                                        Excellent presentations and will

“                                       be recommending others in NZ to
                                        attend. Will definitely be back.
Overall Inside Retail was a
worthwhile event to attend. The
content gave lots of opportunities
for takeaways and light bulb
moments. It was also a fabulous
forum to pulse check where we are
as a business, what we are doing
right, and what opportunities we have
to enable us to continue to grow.
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