26 27 FEB, 2020 MELBOURNE, AUSTRALIA - #insideretaillive - Retail Week 2020
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Part of Partner PLATINUM SPONSORS 26 - 27 FEB, 2020 MELBOURNE, AUSTRALIA #insideretaillive GOLD SPONSORS
Hello, Inside Retail Live is back for 2020 but we’ve shaken things up and created an all-new formula to bring you an agenda jam-packed with great insights from some of Australia’s brightest retail leaders. Our new choose-your-own-adventure format lets you have the opportunity to see both international and local keynotes each day, but also select your own content journey with the addition of four streams each afternoon. You get the best of both worlds. Retail’s a tough sector to flourish in and too often, we hear about closures, redundancies and restructures, but my hope is that when you leave Inside Retail Live, you’ll have heard new ideas, practical advice and inspirational insights that will benefit you and your teams. Of course, Inside Retail Live is the education component of Retail Week 2020 – a massive week of learning, collaboration and celebration. Be at the party when we announce the Top 50 People in E-commerce, and join us to celebrate the very best in customer experience at the 2020 Retailer Awards. Myself and the awesome Inside Retail team look forward to joining you at Inside Retail Live 2020. Amie Larter General Manager Octomedia - Publisher of Inside Retail MEET THE CUSTOMER TEAM Viv Blacher Nick Foster 02 8224 8359 02 8224 8363 vivien.b@octomedia.com.au nick@octomedia.com.au
DAY 1 MAIN STAGE 9:00 – 9:30 AMANDA STEVENS RETAIL REVOLUTION: THE POWER OF THE CUSTOMER The Consumer Futurist EXPERIENCE 1. What the retail recession really means and how retailers can zig while others zag 2. The 5 emerging consumer trends every retailer needs to know 3. The 6 strategies for leveraging CX to future proof your brand 9:30 - 9:55 JON BIRD AUSSIES VS THE WORLD: DO WE SHAPE UP OR HAVE WE CEO, SHIPPED OUT? VMLY&R Australia & 1. Australia plays in the same sandpit as the best retailers on the New Zealand planet, we must compete on equal terms. 2. Sales performance is one way of measuring our comparable success, brand power is another. 3. Once upon a time, retail brands were built on knowledge and esteem first, but now it’s all about differentiation and relevance. 9:55 - 10:20 JUSTUS WILDE THE WAREHOUSE GROUP (NZ) JOURNEY OF BUILDING A CEO MARKETPLACE ECOSYSTEM AS A GROWTH STRATEGY Themarket.com 1. Overview of New Zealand ecommerce landscape and opportunities for Australian brands/retailers 2. How and why the Warehouse Group is building a marketplace ecosystem as a growth platform 3. How to leverage marketplace ecosystems to grow your business 10:20 - 10:50 BREAK 10:55 - 11:25 DANNY LATTOUF FROM THE SHOP FLOOR TO THE EXECUTIVE CEILING - Partner & WHAT SUCCESSFUL RETAIL LOOKS LIKE IN THE DECADE Chief Strategy Officer AHEAD The General Store Something extraordinary is coming soon 11:30 - 12:00 MATT BARR BIG CHANGES SHAPING THE FUTURE OF RETAIL PAYMENTS Chief Product Officer IN AUSTRALIA. WHAT ARE THE BENEFITS FOR MERCHANTS eftpos AND CONSUMERS? 1. Merchant choice in payments is bringing very real benefits and competition to Australia 2. Ubiquitous digital identity is one key to improving customer experience 3. How do we protect both merchants and consumers while enhancing competition in a rapidly changing market? 12:05 - 12:35 ANGELA MEYER WOMEN AND RETAIL Co Founder and CEO 1. Mums on average have 10 mins of ‘me time’ a day Double Denim 2. There are five things women want from brands 3. Women are responsible for 80% of all purchasing decisions 12:45 - 13:15 LUNCH BREAK
DAY 1 CHOOSE YOUR OWN JOURNEY The Tech & Retail The Customer Innovation Management Workforce 13:45 - 14:15 What goes into The Rise of Profitable Growth An extraordinary Creating Cool Store Conversational in Saturated topic is coming Experiences Marketing and it’s Markets soon Measurable Impact on Retail Richard Facioni, Alceon Emma Sharley Marcio Oliveira Bec Brideson Peta Granger, LUSH, Sharley Consulting da Silveira Startup Fintech Richard Goodman, Samsonite Heinemann, Moderator: Danny Lattouf, The General Store 14:15 - 14:45 Consumers - The Best practices to Innovative Paving a path to Power of Choice Form a Winning Technologies for Financial Wellness Last-Mile Delivery Retailers to Drive in the Workplace Strategy Business Profitability and Sustainability John Barkle, Mydeal Jessica Ip Farokh Ghadially Deborah Potts Dion Appel, Openpay Couriers Please Schnieder Rest 14:45 - 15:15 BREAK 15:15 - 15:50 Understanding Digital Strategy How to Avoid Redesigning Work the Customer: and Creating Sustainability Case Study Marketplace Offering “Greenwashing” in Order to Grow Sales & Profitability Violet Lazarevic Mark Teperson Natalie Brennan Andrew Apostola Telstra Accent Group FoodCo Portable 15:50 - 16:20 Sustainability Unified Commerce How to Build A Building a Culture of and the Future Brand That Chain Resilience Consumer Stores Can’t Compete With Eloise Zoppos Shane Lenton Salena Knight Gabrielle Roux Monash Business School CUE The Retail Strategist Sheike 16:20 - 16:50 Appealing to Payments - Past, Structuring a Attracting and Customer Diversity Present and Future company for scale Retaining Talent Jo Newman, Tyson Hackwood Nati Harpaz Jethro Marks Taking Shape ThinkHowe The Catch Group The Nile Moderator: Moderator: Moderator: Gary Mortimer Brian Walker Robin Hilson The Retail Doctor SPONSORS
DAY 2 MAIN STAGE 9:00 – 9:30 ERIC MORRIS STATE OF THE INDUSTRY CEO 1. Retail as we know it has dramatically changed PAS Group 2. Focus on what you can control 3. The importance of good leadership is critical 9:30 - 9:55 MATT NEWELL COLLAPSE OF SHOES OF PREY The General Store 1. What are the learnings from the rise of Shoes of Prey 2. What are the learnings from the decline of Shoes of Prey 3. What will they do the second time around MICHAEL FOX Fable Food Co 9:55 - 10:20 GREG SMITH SOMETHING EXTRAORDINARY IS COMING SOON! CEO Icebreaker NZ 10:20 - 10:50 BREAK 10:55 - 11:25 SOMETHING EXTRAORDINARY IS COMING SOON! 11:30 - 12:00 MALCOLM KOH CUSTOMER EXPERIENCE IN RETAIL - THE TRENDS YOU Customer Experience NEED TO KNOW FOR 2020 Strategist, 1. The new CX engagement Zendesk 2. Levelling up your strategy 3. Raising the stakes with AI 12:05 - 12:35 EDWIN KEH THE BUSINESS OF DOING GOOD CEO 1. Have a dialogue with the customer. Use vocabulary that is The HK Research Institute understandable of Textile and Apparel 2. Good business is profitable in a turbulent market place 3. It’s not like we have an option 12:45 - 13:15 LUNCH BREAK
DAY 2 CHOOSE YOUR OWN JOURNEY The Tech & Retail The Customer Innovation Management Workforce 13:45 - 14:15 Brand and Digital Retail What I wish I knew Mattel Case Innovation Drives Innovation at Scale before getting into Study - Corporate Sale retail Wellness/ Performance Russell Schulman Michael Gillespie Richard Facioni Amanda McMillan Krispy Kreme Domino’s Alceon Wellineux 14:15 - 14:45 How to integrate Experience is the Something Something and innovate new loyalty extraordinary is extraordinary is for tomorrow’s coming soon! coming soon! customer Cameron Lawson Matthew Scott LatitudePay Forever New Klarna Rachel Tigel Forever New 14:45 - 15:15 BREAK 15:15 - 15:50 How to Adapt your Experimenting to Self Disruption What it Takes to Business to Meet Succeed be an Epic Retail Customer Needs Leader Brett Spinks Dean Salakas Pippa Hallas Julie Mathers Swarovski The Party People Ella Bache Flora & Fauna 15:50 - 16:20 Something The Changes Future Retail CEOs - How to extraordinary is and Challenges in Customer Create Great Places coming soon! Choosing technology to Work for Retail in the New Decade Yves Dalcourt, Miele Michael Gillespie, Kelly Jamieson, Nishad Alani, Retail Zoo Domino’s Edible Blooms (Boost Juice) Moderator: Ben Colley, BlueDot Angus McDonald, Jo - Ann Hui Miller BBQ Galore Moderator: Moderator: Eloise Monaghan Robin Hilson Tyson Hackwood, Honey Birdette ThinkHowe Moderator: Heather McIlvaine SPONSORS
RETAIL WEEK - CALENDAR MONDAY TUESDAY FEBRUARY 24 FEBRUARY 25 CEO DINNER INVITE ONLY Time: 7:00 pm to 10:00 pm Cost: Free sponsored by Venue: Ms Collins, 425 Collins St, Melbourne VIC 3000 WEDNESDAY THURSDAY FEBRUARY 26 FEBRUARY 27 Time: 9:00 am to 5:00 pm Time: 9:00 am to 5:00 pm Retailer Ticket: $399+GST Retailer Ticket: Inclusive with day 1 Supplier Ticket: $1000+GST Supplier Ticket: Inclusive with day 1 Venue: Pullman Melbourne Albert Park, Venue: Pullman Melbourne Albert Park, 65 Queens Rd, Albert Park VIC 3004 65 Queens Rd, Albert Park VIC 3004 Time: 7:00 pm to 10:00 pm Time: 6:30 pm to 10:30 pm Cost: Free Retailer Ticket: $250+GST Venue: Alto Event Space, Top Floor, Supplier Ticket: $280+GST Melbourne GPO, Cnr Elizabeth and Little Venue: The Timber Yard, 351 Plummer Bourke St, Melbourne VIC 3000 St, Port Melbourne VIC 3207
PAST ATTENDEES
TESTIMONIALS “ “ Good event, very impressed with It was an excellent event, full overall set up and options on offer of relevant information, overall for delegates dynamic presentations and the panel sessions had particularly knowledgeable and articulate participants and the subject matter was wide and varied.... “ We were very impressed with the quality of the speakers. Never a “ boring moment throughout the three days we attended. The highlight was the calibre of the information provided by the speakers on the main stage. “ Excellent presentations and will “ be recommending others in NZ to attend. Will definitely be back. Overall Inside Retail was a worthwhile event to attend. The content gave lots of opportunities for takeaways and light bulb moments. It was also a fabulous forum to pulse check where we are as a business, what we are doing right, and what opportunities we have to enable us to continue to grow.
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