26 27 FEB, 2020 MELBOURNE, AUSTRALIA - #insideretaillive - Retail Week 2020
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Part of Partner
PLATINUM SPONSORS
26 - 27 FEB, 2020
MELBOURNE, AUSTRALIA
#insideretaillive
GOLD SPONSORSHello,
Inside Retail Live is back for 2020 but we’ve shaken things up and created an all-new
formula to bring you an agenda jam-packed with great insights from some of Australia’s
brightest retail leaders.
Our new choose-your-own-adventure format lets you have the opportunity to see both
international and local keynotes each day, but also select your own content journey with
the addition of four streams each afternoon. You get the best of both worlds.
Retail’s a tough sector to flourish in and too often, we hear about closures,
redundancies and restructures, but my hope is that when you leave Inside Retail Live,
you’ll have heard new ideas, practical advice and inspirational insights that will benefit
you and your teams.
Of course, Inside Retail Live is the education component of Retail Week 2020 – a
massive week of learning, collaboration and celebration. Be at the party when we
announce the Top 50 People in E-commerce, and join us to celebrate the very best in
customer experience at the 2020 Retailer Awards.
Myself and the awesome Inside Retail team look forward to joining you at
Inside Retail Live 2020.
Amie Larter
General Manager
Octomedia - Publisher of Inside Retail
MEET THE CUSTOMER TEAM
Viv Blacher Nick Foster
02 8224 8359 02 8224 8363
vivien.b@octomedia.com.au nick@octomedia.com.auDAY 1 MAIN STAGE
9:00 – 9:30 AMANDA STEVENS RETAIL REVOLUTION: THE POWER OF THE CUSTOMER
The Consumer Futurist EXPERIENCE
1. What the retail recession really means and how retailers can zig
while others zag
2. The 5 emerging consumer trends every retailer needs to know
3. The 6 strategies for leveraging CX to future proof your brand
9:30 - 9:55 JON BIRD AUSSIES VS THE WORLD: DO WE SHAPE UP OR HAVE WE
CEO, SHIPPED OUT?
VMLY&R Australia & 1. Australia plays in the same sandpit as the best retailers on the
New Zealand planet, we must compete on equal terms.
2. Sales performance is one way of measuring our comparable
success, brand power is another.
3. Once upon a time, retail brands were built on knowledge and
esteem first, but now it’s all about differentiation and relevance.
9:55 - 10:20 JUSTUS WILDE MARKETPLACES AS A GROWTH STRATEGY
CEO 1. Overview of domestic & international marketplaces
Themarket.com 2. How to leverage marketplaces to expand your reach
3. How to monetise your customer base via a marketplace offering
10:20 - 10:50 BREAK
10:55 - 11:25 DANNY LATTOUF FROM THE SHOP FLOOR TO THE EXECUTIVE CEILING -
Partner & WHAT SUCCESSFUL RETAIL LOOKS LIKE IN THE DECADE
Chief Strategy Officer AHEAD
The General Store
Something extraordinary is coming soon
11:30 - 12:00 MATT BARR BIG CHANGES SHAPING THE FUTURE OF RETAIL PAYMENTS
Chief Product Officer IN AUSTRALIA. WHAT ARE THE BENEFITS OF MERCHANTS
Eftpos AND CONSUMERS?
1. Merchant choice in payments is bringing very real benefits and
competition to Australia
2. Ubiquitous digital identity is one key to improving customer
experience
3. How do we protect both merchants and consumers while
enhancing competition in a rapidly changing market?
12:05 - 12:35 SOMETHING EXTRAORDINARY IS COMING SOON!
12:45 - 13:15 LUNCH BREAKDAY 1 CHOOSE YOUR OWN JOURNEY
The Tech & Retail The
Customer Innovation Management Workforce
13:45 - 14:15 What goes into Best practices to Profitable Growth An extraordinary
Creating Cool Store Form a Winning in Saturated topic is coming
Experiences Last-Mile Delivery Markets soon
Strategy
Richard Facioni, Alceon Jessica Ip Marcio Oliveira Bec Brideson
Peta Granger, LUSH, Couriers Please da Silveira Startup Fintech
Richard Goodman, Samonsite
Heinemann,
Moderator:
Danny Lattouf,
The General Store
14:15 - 14:45 Consumers - The Digital Strategy Innovative Evolution of the
Power of Choice and Creating Technologies for Everyday Employee
Marketplace Offering Retailers to Drive Experience
Business Profitability
and Sustainability
Mark Teperson
John Barkle, Mydeal Accent Group Farokh Ghadially Deborah Potts
Dion Appel, Openpay Schnieder Group Executive Employer
& Industry Engagement
14:45 - 15:15 BREAK
15:15 - 15:50 Understanding The Rise of How to Avoid Redesigning Work
the Customer: Conversational Sustainability
Case Study Marketing and it’s “Greenwashing” in
Measurable Impact Order to Grow Sales
on Retail & Profitability
Violet Lazarevic Emma Sharley Natalie Brennan Andrew Apostola
Telstra Sharley Consulting FoodCo Portable
15:50 - 16:20 Sustainability Unified Commerce How to Build A Building a Culture of
and the Future Brand That Chain Resilience
Consumer Stores Can’t
Compete With
Eloise Zoppos Shane Lenton Salena Knight Gabrielle Roux
Monash Business School CUE The Retail Strategist Sheike
16:20 - 16:50 Appealing to Payments - Past, Structuring a Attracting and
Customer Diversity Present and Future company for scale Retaining Talent
Jo Newman, Tyson Hackwood Nati Harpaz Jethro Marks
Taking Shape ThinkHowe The Catch Group The Nile
Moderator: Moderator: Moderator:
Gary Mortimer Brian Walker Robin Hilson
The Retail Doctor
SPONSORSDAY 2 MAIN STAGE
9:00 – 9:30 ERIC MORRIS STATE OF THE INDUSTRY
CEO 1. Retail as we know it has dramatically changed
PAS Group 2. Focus on what you can control
3. The importance of good leadership is critical
9:30 - 9:55 MATT NEWELL COLLAPSE OF SHOES OF PREY
The General Store 1. What are the learnings from the rise of Shoes of Prey
2. What are the learnings from the decline of Shoes of Prey
3. What will they do the second time around
MICHAEL FOX
Fable Food Co
9:55 - 10:20 GREG SMITH SOMETHING EXTRAORDINARY IS COMING SOON!
CEO
Icebreaker NZ
10:20 - 10:50 BREAK
10:55 - 11:25 ANGELA MEYER WOMEN AND RETAIL
Co Founder and CEO 1. Mums on average have 10 mins of ‘me time’ a day
Double Denim 2. There are five things women want from brands
3. Women are responsible for 80% of all purchasing decisions
11:30 - 12:00 MALCOLM KOH CUSTOMER EXPERIENCE IN RETAIL - THE TRENDS YOU
Customer Experience NEED TO KNOW FOR 2020
Strategist, 1. The new CX engagement
Zendesk 2. Levelling up your strategy
3. Raising the stakes with AI
12:05 - 12:35 EDWIN KEH THE BUSINESS OF DOING GOOD
CEO 1. Have a dialogue with the customer. Use vocabulary that is
The HK Research Institute understandable
of Textile and Apparel 2. Good business is profitable in a turbulent market place
3. It’s not like we have an option
12:45 - 13:15 LUNCH BREAKDAY 2 CHOOSE YOUR OWN JOURNEY
The Tech & Retail The
Customer Innovation Management Workforce
13:45 - 14:15 Brand and Digital Retail What I wish I knew Mattel Case
Innovation Drives Innovation at Scale before getting into Study - Corporate
Sale retail Wellness/
Performance
Russell Schulman Michael Gillespie Richard Facioni Amanda McMillan
Krispy Kreme Domino’s Alceon Wellineux
14:15 - 14:45 The value of Experience is the Something Something
bringing in online new loyalty extraordinary is extraordinary is
and in-store coming soon! coming soon!
transactional
data to pinpoint
marketing spend
based on customer
behaviour
Cameron Lawson Matthew Scott Latitude Pay
Forever New Klarna
14:45 - 15:15 BREAK
15:15 - 15:50 How to Adapt your Experimenting to Self Disruption What it Takes to
Business to Meet Succeed be an Epic Retail
Customer Needs Leader
Brett Spinks Dean Salakas Pippa Hallas Julie Mathers
Swarovski The Party People Ella Bache Flora & Fauna
15:50 - 16:20 Something The Changes Future Retail CEOs - How to
extraordinary is and Challenges in Customer Create Great Places
coming soon! Choosing technology to Work
for Retail in the New
Decade
Yves Dalcourt, Miele Michael Gillespie, Kelly Jamieson, Nishad Alani, Retail Zoo
Domino’s Edible Blooms (Boost Juice)
Moderator: Ben Colley, BlueDot Angus McDonald,
Jo - Ann Hui Miller BBQ Galore Moderator:
Moderator: Eloise Monaghan Robin Hilson
Tyson Hackwood, Honey Birdette
ThinkHowe
Moderator:
Heather McIlvaine
SPONSORSRETAIL WEEK - CALENDAR
MONDAY TUESDAY
FEBRUARY 24 FEBRUARY 25
CEO DINNER
INVITE ONLY Time: 7:00 pm to 10:00 pm
Cost: Free
sponsored by
Venue: Ms Collins, 425 Collins St,
Melbourne VIC 3000
WEDNESDAY THURSDAY
FEBRUARY 26 FEBRUARY 27
Time: 9:00 am to 5:00 pm Time: 9:00 am to 5:00 pm
Retailer Ticket: $399+GST Retailer Ticket: Inclusive with day 1
Supplier Ticket: $1000+GST Supplier Ticket: Inclusive with day 1
Venue: Pullman Melbourne Albert Park, Venue: Pullman Melbourne Albert Park,
65 Queens Rd, Albert Park VIC 3004 65 Queens Rd, Albert Park VIC 3004
Time: 7:00 pm to 10:00 pm Time: 6:30 pm to 10:30 pm
Cost: Free Retailer Ticket: $250+GST
Venue: Alto Event Space, Top Floor, Supplier Ticket: $280+GST
Melbourne GPO, Cnr Elizabeth and Little Venue: The Timber Yard, 351 Plummer
Bourke St, Melbourne VIC 3000 St, Port Melbourne VIC 3207PAST ATTENDEES
TESTIMONIALS
“ “
It was an excellent event, full Good event, very impressed with
of relevant information, overall overall set up and options on offer
dynamic presentations and the for delegates
panel sessions had particularly
knowledgeable and articulate
participants and the subject matter
was wide and varied.... “
We were very impressed with the
quality of the speakers. Never a
“ boring moment throughout the
three days we attended.
The highlight was the calibre of
the information provided by the
speakers on the main stage.
“
Excellent presentations and will
“ be recommending others in NZ to
attend. Will definitely be back.
Overall Inside Retail was a
worthwhile event to attend. The
content gave lots of opportunities
for takeaways and light bulb
moments. It was also a fabulous
forum to pulse check where we are
as a business, what we are doing
right, and what opportunities we have
to enable us to continue to grow.You can also read
