2021 Annual Conference - November 3-5, 2021 Omni Hotel New Haven, CT - neacrao
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2021 Annual Conference November 3–5, 2021 Omni Hotel New Haven, CT Featuring: Sessions on transfer, trends in higher ed, mentorship, onboarding, non-traditional students, and more! Keynote by Dr. Joseph A. Bertolino, President of Southern Connecticut State University NEACRAO After Dark entertainment at Barcade
Conference Schedule Welcome note to the membership Wednesday, November 3 Welcome, friends and colleagues, to the 74th Annual Conference 3–5 p.m. .......................... Conference Registration Lobby Pre-assembly in New Haven, CT! 4:30–6:30 p.m. ............... NEACRAO Welcome Reception 19th Floor I hope all of you and your families are happy and healthy as we reconnect All RCD participants and NEACRAO conference attendees are welcome to for the first time in two years. This year we are pleased to offer you attend! Debrief from the day or gear up for the conference. sessions in the areas of admissions/enrollment management, registrar/ records, and professional development. I encourage all of you to visit our valued exhibitors who have some amazing products and services to offer Thursday, November 4 you and your school. 7:30 a.m.–12 p.m. .......... Conference Registration Lobby Pre-assembly Above all, I want to thank you for registering for this conference. Despite 8 a.m.–5 p.m. .................. Exhibitors Open Foyer the challenges associated with registering for this event, you are here, Exhibitor list on pages 14-15 and without you we wouldn’t be. Please consider getting involved with our organization so that we can work together to continue the mission of 8–9 a.m. ............................ Breakfast Ballroom the organization. A great way to start is joining us at our January Planning Meeting, scheduled for January 7, 2022 at Bay Path University. 9–10 a.m. .......................... Session 1 Descriptions and locations on pages 4-5 My hope for members at this year’s conference is to find a taste of the 10:15–11:15 a.m .............. Session 2 Descriptions and locations on page 6 old “normal”, meet some new friends and colleagues, and take new knowledge and skills back to the office. On behalf of the entire NEACRAO 11:30 a.m.–12:30 p.m. .... Session 3 Descriptions and locations on page 7 Council, I hope that you have a great conference. 12:30–2 p.m ..................... Luncheon, Business Meeting & Keynote Speaker Ballroom Sincerely, Join us for the annual business meeting of NEACRAO, including departure of officers and election of new officers (see nomination list on page 13), awards Alexander Wolniak for exemplary service, and our keynote speaker. See keynote bio on pages 8-9. NEACRAO President 2020-2021 2:15–3:15 p.m. ................ Session 4 Descriptions and locations on page 10 3:30–4:30 p.m. ................. Session 5 Descriptions and locations on page 11 8–10 p.m. .......................... NEACRAO After Dark at Barcade See page 11 for information. Friday, November 5 NEACRAO Welcome Reception 8–9 a.m. ............................ Breakfast Ballroom You are invited to the NEACRAO Welcome Reception 9 a.m.–11 a.m. ................. Exhibitors Open Foyer Wednesday, November 3 Exhibitor list on pages 14-15 4:30–6:30 p.m. 19th Floor 9:15–10:15 a.m. ............... Session 6 Descriptions and locations on page 12 All conference participants are invited to the reception. Come as you are 10:30–11:30 a.m. ............. Session 7 Descriptions and locations on page 13 (casual) and enjoy hors d’oeuvres and a cash bar. 2 3
NEACRAO Conference Session Conference Session Descriptions What does NEACRAO stand Descriptions 1B: Improve with Improv 1D: How a Single Credential for? College B Management Platform Can Make Session One Improvisation is not just “Whose Line is a Difference at Your Institution NEACRAO is the New England George regional association of AACRAO, the Thursday, November 4, it Anyway?” This interactive session is American Association of Collegiate 9–10 a.m. for anyone interested in incorporating What efficiencies could you create Registrars and Admissions a new mindset into your work with in the Registrar’s office if there 1A: Transfer Advocacy: Lessons students, colleagues, and other was one platform to manage all Officers, whose purpose is “to from the Ever Given promote the advancement of community members. Using the basic credentials including transcripts, College A tenets of improvisation, we will explore diplomas, certificates, and badges? higher education in its fullest and broadest implications.” We In March of 2021, a massive cargo building leadership and team-oriented A comprehensive credential system are an all-volunteer organization ship named the Ever Given disrupted approaches focused on engagement is becoming essential to creating a dedicated to supporting more than the global economy by blocking a vital to create collaborative environments simple, consistent learner experience 800 members representing almost shipping lane. It was estimated that and change the way we think about across digital and print requests, all 150 institutions from Connecticut, this blockage of cargo was costing our interactions and relationships with while freeing up time for more strategic Maine, Massachusetts, New roughly 400 million dollars an hour. the world around us and ourselves. No projects. Hear how institutions have Hampshire, Rhode Island, and This session will use the situation background in improv necessary! saved time and money moving to a Vermont. with the Ever Given to highlight some comprehensive platform and how they Presenter: close parallels to higher education, Sean Racine, Director of Marketing and are better serving their students with a How can I get involved? in particular, to the populations of Admissions, Bishop Brady High School modern credential experience. students starting at community colleges 1. Learn about the efficiencies that a • Facilitate a session: introduce a and transferring to complete a four-year comprehensive credential management session at the Annual Conference degree. Participants will be challenged 1C: Trends in Higher Education: system can provide your institution. and coordinate evaluations. Easy to to think about their current policies New Buzzwords and Strategic 2. See real life results from moving to do and a quick way to get involved! for transfer students and will be given Directions a single platform for transcripts and Wooster diplomas. • Join a committee: most examples of how the Connecticut State Colleges and Universities (CSCU) Higher Education has changed at a 3. Hear about how other institutions committees work with the vice are creating meaningful digital student presidents to create Annual System Office and Southern Connecticut lightning pace since the Spring 2020 State University have worked to go term. Institutions have been infused experiences. Conference and RCD sessions and activities for the organization. beyond the articulation agreement to with unprecedented funds from the Presenters: establish transfer friendly policies and federal and state governments. Is this a Kate Krieger, Regional Sales Manager, • Serve as a co-chair: co-chairs procedures. sustainable trajectory? This session will Parchment coordinate and run the various Presenters: look at the trends, new buzzwords and portions of RCD and the Annual strategic directions as higher education Joe Cornelius, Sr. Account Executive Steve Marcelynas, Director of the Office & Team Lead, Higher Education, Conference. of Transfer and Articulation, Connecticut emerges into the new normal. Parchment • Join the Board: the Executive State Colleges and Universites Presenter: Board governs the Association Kaitlyn Hoffmann, Assistant Director Stanley DeMerritt, PhD, Vice President and is responsible for its overall of Transfer Student Services, Southern for Student Affairs, South Plains College, activities and functions. Attendance Connecticut State University Vice President for Finance, AACRAO We would love to hear your at day or day-and-a-half meetings thoughts on the sessions you in January, March, and June are attended! expected. Submit your session evaluations easily at neacrao.org/feedback! Check out all the committees, co-chairs, and Executive Board positions on the back page! 4 5
Conference Session Descriptions Conference Session Descriptions Session Two 2C: Automated Graduation Clearance: From Audit to Award Session Three Faculty of the Arts & Sciences, Harvard University Thursday, November 4, Wooster Thursday, November 4, Mike Burke, Registrar of the Faculty of 10:15–11:15 a.m. 11:30 a.m.–12:30 p.m. the Arts & Sciences, Harvard University You have all heard the adage “work 2A: Storytelling and Stigma: How smarter not harder” and that is 3A: Becoming and 3C: Community College Your Voice Can Change Perception what this session is all about! A lean Undocufriendly Institution management exercise of your audit Roundtable of Community College College A Wooster process along with leveraging some College A Undocumented students account key elements from today’s technology Life in an admissions or registrar’s office Community colleges have been in can result in several efficiencies that for 2% of all students in higher at a community college has unique the United States a half century, yet allow you to maximize the value of your education; however, that percentage challenges and processes. Let’s take inaccurate assumptions about lack of audit process to provide clear student could be higher if institutions adopt some time together to discuss recent rigor and prestige still exist. It’s time to communication on progress-to-degree, “Undocufriendly” policies and events in our offices, what we’ve learned elevate our voice beyond our campuses encourage on-time completion, support procedures. Learn how Southern from them, how we can prepare for the - as recent NACAC data shows some of academic advising, and accelerate Connecticut State University (SCSU) future, and collectively troubleshooting the highest levels of stigma exist on the turnaround time of degree conferral. created a task force to evaluate and issues you’re presently facing. part of parents, families, and students. advance its efforts to become more Presenters: accessible to all students regardless of Moderators: How do we better engage the audience that for too long has dismissed Alicia Carroll, Registrar, Southern their immigration status. Jannie Gilson, Registrar, Massasoit community college? Connecticut State University Community College Presenter: Jen Ruggiero, Assistant Registrar, Esteban Garcia, Associate Bursar, Bryn Nowell, Admissions Counselor, Presenter: Southern Connecticut State University Southern Connecticut State University Holyoke Community College Marcia Rosbury-Henne, Dean of Admissions & Enrollment, Mount 2D: The Value of Integrated 3B: You’re on Mute: The Good, 3D: Clearinghouse Updates: Wachusett Community College Academic Operations the Bad, and In-between of Data-Driven Decision-making and George Hiring and Onboarding Expanded Student Services 2B: Pause. Reset. Succeed. George College B College B Don’t lose students to inefficient, outdated processes. Get and graduate With campuses closed to visitors (and Come and discuss the ways we have The past 18 months have provided pivoted to serve institutions during one more students while optimizing to many staff) over the past two years, us with many reasons to pause and of the most dramatic times in higher resource utilization with Coursedog’s we have had to rely on technology reflect. Our experiences in changing and education history. This session will integrated academic operations and remote communication to screen, challenging conditions uncovered new introduce new and innovative services software. A product suite built for interview, hire, onboard, and train new ways to work, play and live. While some as well as provide an update on product forward-thinking campuses. staff members. Perhaps like many of you, old practices are no longer relevant, enhancements to current programs. we have seen significant turnover since new habits, needs, and norms emerged Presenter: You will gain insight into how NSC is March 2020. This has required us to as effective strategies towards more Maggie Pote, Business Development dedicated to serving your institution invent ways to hire people remotely and balanced lives. This session will explore Representative, Coursedog across multiple departments and to onboard them effectively, to welcome our paths to total well-being, what we initiatives. This includes data services to Eric Wengenroth, Regional Director of them to the team, and to instill a sense need, and how to get it. support your student success initiatives Strategic Sales, Coursedog of belonging at Harvard and on our team. Presenter: This is a work in progress. Come for a fun and comprehensive credentials access Michele Vancour, Associate Dean, discussion of the highlights and lowlights support services for your students and College of Health and Human Services, We would love to hear your of our experiences, and share what has alumni. Southern Connecticut State University thoughts on the sessions you worked for you. Presenter: attended! Sue Ledwell, Regional Director, Submit your session evaluations Presenters: easily at neacrao.org/feedback! Ethel Falaise, Associate Registrar of the Northeast, Nat. Student Clearinghouse 6 7
Annual Conference Annual Conference Keynote Speaker Keynote Speaker Luncheon, Business For Peer Mentors (2012). His research interests include Pines, Catamount Arts, Northeast Meeting & Keynote student immigration (with an Vermont Boys & Girls Club, Thursday, November 4 Northeast Vermont Youth emphasis on undocumented Services, Northeast Vermont 12:30-2 p.m. immigrants and the Dreamers), Regional Hospital, The Samara campus community engagement, Fund and the St. Johnsbury Ballroom campus social change, leadership Development Corporation, just development, and LGBTQIT to name a few. President Joe was Dr. Joseph A. Bertolino student issues. appointed by Vermont Governor, He has been recognized Peter Shumlin to serve on the In July 2016, Joe Bertolino, Ed.D., with numerous outstanding New England Board of Higher was named the 12th President professional awards. President Joe Education. Currently, President of Southern Connecticut State is a member of seven different Bertolino serves on the boards University, a public institution national honor societies including of the American Association of of 10,300 students in New Omicron Delta Kappa and Golden State Colleges & Universities; the Haven, CT. President Joe, as he is Key. The American College American Council on Education affectionately known, has been a Personnel Association presented (ACE) Council of Fellows; New social justice educator for 28 years, him with the prestigious Annuit Haven Mayors Economic and is passionate about student Development Committee, New success and access to higher Coeptis Award twice as an Haven Promise, the Central education. outstanding new professional Connecticut Coast YMCA, the New During his short time at the helm and as an outstanding senior Haven International Festival of Arts of Southern, he has outlined the professional. and New Haven Farms. Administrative leadership in higher following priorities: raising the education has long been Dr. His undergraduate alma mater, He earned his doctorate in higher University’s profile, expanding Bertolino’s passion. From 2012-16, the University of Scranton, education administration and community outreach and he served as President of Lyndon presented him with the 2011 Frank organizational leadership from partnerships; strategic enrollment State College in Lyndonville, O’Hara Award in Education—the Columbia University, Teachers recruitment and retention and Vermont, where he instituted a plan highest award given jointly by College in 2003, a master’s in social streamlining students’ path to of “Moving Forward,” reintroducing the University and the National work from Rutgers University in earning a degree. Lyndon State as “the College” Alumni Society. Most recently, 1990, and a bachelor of science in Early initiatives include a new of the Northeast Kingdom of President Bertolino has been psychology and sociology from branding campaign that is Vermont. Previously, he served recognized by the Southern the University of Scranton in 1986. reintroducing the University as Vice President for Enrollment Connecticut Urban League with Management and Student Affairs at the 2017 Diversity Award and Dr. Bertolino lives with his partner to the region and beyond the the Alpha Phi Alpha New Haven of 25 years, Bil Leipold, Ed.D., and creation of new degree programs Queens College/City University of New York from 2004-2012. and Delta Sigma Phi presented their three dogs, Wanamassa (a including a degree in Utilities him with the H. Harvey Hebert Shih Tzu), Willoughby (a Llasa- Mgt. in partnership with Gateway Dr. Bertolino is an author, lecturer, Distinguished Alumni Award for Cocker Spaniel Mix) and Woodlock Community College, nationally and teacher, having presented Service to the Fraternity, one of (Corgi). Together, Joe and Bil and the first DSW program in New hundreds of programs to tens the highest awards bestowed by have 11 godchildren and two England. The University’s first of thousands of students at over the organization. grandsons. comprehensive enrollment plan 600 colleges and conferences and new community partnerships nationwide. He has authored Dr. Bertolino has served on at multiple levels to establish numerous articles and book numerous national and local Southern as a good neighbor. chapters, and is the co-author of boards including the American Let The Games Begin, A Guide Red Cross, the YMCA of the 8 9
Conference Session Descriptions Conference Session Descriptions Session Four 4C: AACRAO Updates Wooster Session Five 5C: Leveraging Your Curricular Management Software to Thursday, November 4, Thursday, November 4, Optimize Student Success Come find out what is happening with 3:30–4:30 p.m. 2:15–3:15 p.m. AACRAO and how it can benefit your George 4A: More College Access for Non- institution and the profession. 5A: Virtual is Here to Stay: Helping Campuses use curricular software to Traditional Students via Online Presenter: Students Make the Most of Virtual drive administrative efficiency and Learning Stanley DeMerritt, PhD, Vice President College Visits accuracy, but how can it also drive College A for Student Affairs, South Plains College, College A positive student outcomes? Join us to There has always been a growing need Vice President for Finance, AACRAO learn how campuses are leveraging Now that campuses are opening up CourseLeaf to support student success for more postsecondary access for again one thing is for sure, colleges will non-traditional students (Leblan, 2015), 4D: Paradigm: Credentialing at its in areas including Learning Outcomes, continue to offer virtual visit options for Career Pathways, and Diversity, Equity which is defined as “A student with best. The easiest, quickest, most prospective students. This workshop will any of the following characteristics: advanced solutions for both paper address how students can strategically and Inclusion. We hope to see you has delayed enrollment, attends part and electronic credentials in the there! industry! use virtual visits in the college search time, works full time while enrolled, is process. Presenter: George considered financially independent for Al Vital, Account Executive, CourseLeaf purposes of determining financial aid, In this fast-paced, constantly evolving, Presenter: has dependents other than a spouse, global job market, your graduates Sharon Carlson, Owner, Carlson is a single parent, or does not have a need to prove their achievements Education Consulting high school diploma” (Schmidt, 2009). quicker than ever before. From the immediacy of a desired social post 5B: M.A.S.S. Mentorship Program This session will show not only how increased access via online learning to Graduate School Applications, or College B Join us for NEACRAO benefits that non-traditional student the necessities of online job hunting, NEW! Introducing NEACRAO’s M.A.S.S. After Dark Thursday 8–10 population, but the institution as well. the expectations have changed. The need to be there first and in a (Mentoring and Supporting Staff) p.m. at Barcade, located Program - a unique professional Presenter: differentiated manner is paramount to development program designed for at 56 Orange St in New Khalifa Niasse, Admissions Counselor, their success. Solution: Paradigm offers mid-level professionals to advance their Haven! You’ll enjoy two Salem State University the most comprehensive credential platform for both its clients and their skills, build relationships, and identify drink tickets per person, 4B: Education as Professional learners. Come and participate in paths for professional growth. As an organization with more than 1,000 appetizers and desserts, Development this informative session as we reveal professional members, the M.A.S.S. and unlimited game play College B the details of PIE, the Paradigm Integrated Experience, featuring our program is designed for professionals for two hours! Hear from a panel of professionals who in the field of Student Records/ have decided to go back to school while exquisite printed diplomas, our leading Registrar’s Office and Admissions/ Attendees must be 21+ digital CeDiploma®, CeCertificate®, employed to further their education. and the ScholarRecord®(CLR), Enrollment Management with at least and present a photo ID. Learn about the joys and hurdles that together with our optimized services one year of experience in their field. come with going back to school after DirectShip™ to students, MyHold™, Participants are challenged to enhance starting a career, and how pursuing and MyReorder™. All integrated with and develop skills, relationships, and additional education can be a form of affordable presentation products for build a professional disposition that professional development. your ceremonies and the most efficient distinguishes themselves from others in We would love to hear your turnaround times, we make life easier the field. Join the session to learn more thoughts on the sessions you Moderator: for you and your staff while your for yourself or your staff/colleagues. attended! Craig Canfield, Associate University learners experience exceptional results! Presenter: Submit your session evaluations Registrar, Yale University Presenter: Marcia Rosbury-Henne, Dean of easily at neacrao.org/feedback! Elizabeth Kunde, Executive Director of Admissions & Enrollment Management, Sales, Paradigm Mount Wachusett Community College 10 11
Conference Session Descriptions Conference Session Nominations Session Six the findings and of Brene Brown and Descriptions other researchers on how to cultivate Friday, November 5, 9:15–10:15 a.m. braver, more daring leaders and create more courageous cultures and also Session Seven The following individuals have been nominated for open ideas on how to operationalize those Friday, November 5, positions on the NEACRAO 6A: You’ve Got Mail! Leveraging findings. 10:30–11:30 a.m. Board: your CRM to increase open rate and yield Presenter: 7A: Admissions/Enrollment President-Elect: Trisha Amaral, College A Kory Riddle, Associate University Roundtable UMass Amherst Registrar, Yale University College A Drip communication plans are a great Vice President for Professional tool to keep your graduate program in With a focus on technology, join our Development: Craig Canfield, 6C: The Evolving Use of Names roundtable discussion for insight into the forefront of prospective students and Pronouns For Students, Yale University minds. How do you track the success challenges, best practices and areas of Faculty, and Staff in Higher growth for all things CoA, CRM, TES and Treasurer-Elect: Eric Johnson, rate and impact of which emails actually Education pull the reader in and cause them any other acronyms in the admissions Mount Wachusett Community Wooster to take action? Join us as we discuss world. Bring your questions and ideas College utilizing your CRM to increase open Much has changed since we first and let’s harness our intellectual capital rate, link engagement, and how to bring presented on this topic at NEACRAO to brainstorm solutions to the ever a prospective student through not just nearly ten years ago, but one thing is evolving task of optimizing admissions Nominations will also be a drip campaign but the enrollment constant: using people’s appropriate technology to work smarter and not accepted on the floor of the pipeline! names and pronouns contributes harder. Business Meeting. significantly to a sense of belonging Presenters: Moderator: and inclusion at an institution. This is Lisa A. Galvin, EdD, Associate Dean of Carla Flynn, Director of Transfer Student not limited to students; faculty and Graduate Enrollment Management, Services, Southern Connecticut State staff need support from registrars and Southern Connecticut State University University admissions officers to help everyone Molly Murphy EdM, Assistant Director live their authentic lives on campus. 7B: Registrar Roundtable of Graduate Recruitment and Student Come for an update on the evolving College B Success, Southern Connecticut State use of chosen names and pronouns University in higher education. We invite you to This is an open forum for discussion share your experiences, wisdom, and of issues or current topics concerning 6B: Daring Leaders, Courageous questions with the group. the policies and practices in a registrar Cultures Presenters: or records office. Topics will depend College B upon the interests of attendees, Daring leaders say the unsaid, unsurface Evelyn Jimenez, Associate Registrar of the Faculty of Arts and Sciences, but may include compliance with regulations, best practices, helpful hints NEACRAO 2022 what’s been pushed down, and bring to light what is in the shadows and Harvard University Mike Burke, Registrar of the Faculty of or tips, distribution of responsibilities, COVID-19, etc. Bring your questions or Planning Meeting corners. Daring leaders must care for and be connected to the people they Arts and Sciences, Harvard University concerns and share your experience, or Open to all members simply absorb the conversation. lead. We have to dig into the humanity Friday, January 7, 2022 of our work, even though it’s messy. If Moderator: (snow date Friday, January 14) we want people to fully show up in all We would love to hear your Ari Kaufman, Assistant Director - Project aspects of work, we have to be vigilant thoughts on the sessions you & Compliance Management, Office of 10 a.m.–3 p.m. about creating a culture in which attended! the Registrar, Berklee College of Music Bay Path University people can feel safe, seen, heard, and Submit your session evaluations Longmeadow, MA respected. This presentation will discuss easily at neacrao.org/feedback! 12 13
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Executive Board & Committees 2020-2021 Executive Board Director of Membership Marcia Rosbury-Henne, Mount President Wachusett Community College Alexander Wolniak, Urban College of Boston Archivist/Parliamentarian Ari Kaufman, Berklee College of Music President-Elect Jen Ruggiero, Southern Connecticut Annual Conference Co-Chairs State University Exhibits Past President Trish Amaral, University of Keiko Broomhead, Urban College of Massachusetts Amherst Boston Eric Johnson, Mount Wachusett Vice President for Admissions/ Community College Enrollment Management Carla Flynn, Southern Connecticut Program Katie Walo, Massasoit Community State University College Vice President for College Registration Admissions and HS Relations Andrew DePaolo, Bay Path University Sharon Carlson, Gordon College Antoine Blalark Vice President for Conference and Meeting Management Reverse College Day Jinawa McNeil, Fitchburg State Sarah Dorsey, Mount Wachusett University Community College ------------- Vice President for Professional Development Interested in participating in a Craig Canfield, Yale University NEACRAO committee? Questions or concerns? Contact us! Contact Vice President of Registrar and information for all board and Records committee members can be found on Antoine Blalark our website: neacrao.org Secretary ------------- Katie Walo, Massasoit Community College Save the date! Treasurer Ethel Falaise, Harvard University 2022 NEACRAO Communications Manager 75th Evelyn Jimenez, Harvard University Annual Conference November 2-4, 2022
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