2020 SUSTAINABILITY REPORT - Ryman ...

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2020 SUSTAINABILITY REPORT - Ryman ...
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Ryman Hospitality Properties, Inc.                         A Real Estate Investment Trust
2020 SUSTAINABILITY REPORT - Ryman ...
From Our Chairman and                                                                                                  Table of Contents
                              Chief Executive Officer
                              Dear Fellow Shareholders,                                   established by Nashville’s Metro Public Health De-
                                                                                          partment. As part of the partnership, our company
                                                                                                                                                     1.4             About This Report
                              I am pleased to submit the Ryman Hospitality Proper-        provided access to training materials and other in-
                              ties, Inc. 2020/2021 Sustainability Report, which out-      formation to the businesses enrolled in the program.
                              lines our four-pronged commitment to sustainability         Finally, the ongoing fight against injustice and for
                              through conservation, preservation, personification,        equality has continued to spotlight how important the      2.5             Our Hospitality Portfolio / Who We Are
                              and innovation. The report provides social and en-          values of DEI are to Ryman Hospitality Properties. To
                              vironmental performance data and information from           this end, in 2021, we carried out a deep examination
                              2019 and 2020. Our Environmental, Social and Gov-           of our practices and began instituting new initiatives
                              ernance (ESG) disclosures extend to our hospitality         to be a stronger community partner and agent for
                              segment only, which equates to roughly 88% of our           change. That work included my personal commit-             3.8             Our Commitment to Sustainability
                              total revenue. For this year, we continue to disclose       ment to directly impact diversity and inclusion within
                              our performance in accordance with the Global Re-           the organization and in our communities through a
                              porting Initiative (GRI) Index and added an additional      four-part promise that supports diverse roles in hos-
                              disclosure aligned with the Sustainability Accounting       pitality, entertainment, leadership, and increased ad-     4.14            Conservation: Sustainable and Efficient Resource Use
                              Standards Board (SASB) Real Estate Infrastructure           vocacy efforts.
                              Segment Standard.
                                                                                          We have also started working with our manager, Mar-
                              The year 2020 was without question the most diffi-          riott, to find new ways to expand the existing pro-
                              cult and tumultuous year in the hospitality industry.       grams at our hotels. Our Gaylord Hotels (a leading         5.19            Preservation: Preserving the Value of our Heritage
                              Here in Nashville, the year started with a series of tor-   luxury brand of Marriott) develop programs and goals
                              nadoes that created widespread destruction. Soon            in line with the SERVE 360 Sustainability & Social Im-
                              after those events, our nation felt the impact of the       pact platform. New in this report, we illustrate the
                              COVID-19 global pandemic. In May 2020, our country
                              faced the senseless death of George Floyd, which
                                                                                          alignment between the Company’s four sustainability
                                                                                          commitments and the hotels’ SERVE 360 initiatives to
                                                                                                                                                     6.
                                                                                                                                                     25              Personification: Our People-Centric Culture
                              brought renewed attention to racial injustice. This se-     Nurture Our World, Sustain Responsible Operations,
                              ries of events was unlike anything any of us have ex-       Empower Through Opportunity and Welcome All and
                              perienced in our lifetimes, and I am very proud of the      Advance Human Rights.
                              way our company has not only shown strength and                                                                        7.32            Innovation: Sustainable Growth
                              resilience in the face of adversity, but also renewed       Moving forward, we are inspired by BlackRock’s CEO
                              commitments to our ESG progress, with a specific            Larry Fink’s call to action for companies to plan for
                              focus on diversity, equity and inclusion (DEI). We real-    the physical risks of climate change and prepare for
     During this last year,   ize that our commitments to conducting business in a        a net-zero economy. As a first step, we conducted a
                                                                                                                                                     8.              Companywide Social and Hospitality Portfolio
      we have made ESG        manner that all stakeholders deem to be ethical and         portfolio wide assessment of water risk, climate risk,     34
        and DEI a priority
                              in accordance with the highest standards of integrity
                              is more important than ever.
                                                                                          biodiversity and protected areas, socioeconomic
                                                                                          risk, and relevant local laws and policies for our hos-
                                                                                                                                                                     Historical Performance (2016-2020)
          throughout our                                                                  pitality portfolio. We will build on this assessment to,
     organization and the     During this last year, we have made ESG and DEI a
                              priority throughout our organization and the commu-
                                                                                          in future years, set targets to hold ourselves account-
                                                                                          able and improve performance in the key areas of
    communities in which                                                                                                                                             SASB Tables
             we operate.
                              nities in which we operate. The recent Gaylord Palms        energy, carbon emissions, water, and waste.                  36
                              expansion was designed for efficiency, including
                              public spaces that use energy efficient windows to          Thank you for your interest in our company and for
                              maximize natural light, reduce energy consumption,          joining us on our ESG/DEI journey.
                              and operate on water from a reclaimed water irriga-
                              tion system. In response to COVID-19 and to support
                                                                                          Sincerely,
                                                                                                                                                       40            GRI Disclosures
                              the reopening of the local Nashville business com-
                              munity, we partnered with Nashville Convention and
                              Visitors Corp., Vanderbilt Health, and SERVPRO to           Colin V. Reed
                              create a hospitality safety program called Good to          CHAIRMAN OF THE BOARD

                              Go. Good to Go is a program in which participating          AND CHIEF EXECUTIVE OFFICER,

                              businesses commit to following COVID-19 guidelines          RYMAN HOSPITALITY PROPERTIES, INC.

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2020 SUSTAINABILITY REPORT - Ryman ...
About                                                                                                                                            Our Hospitality Portfolio /
    This Report                                                                                                                                      Who We Are
                                                                                                                                                     As an asset owner, our hospitality portfolio is purpose built to serve the group meetings market. With over one half of our customers identifying as

    This Sustainability Report                                                                                                                       corporate or association groups, our hospitality portfolio has emerged as a category leader in this market. Each of our award-winning Gaylord Ho-
                                                                                                                                                     tels-branded properties incorporates not only high-quality lodging but also at least 400,000 square feet of meeting, convention and exhibition space,
    highlights the environmental and                                                                                                                 superb food and beverage options, and retail and spa facilities within a single, self-contained property. As a result, our Gaylord Hotels properties
    social performance of Ryman                                                                                                                      provide a convenient and entertaining environment for guests, with a primary focus on the large group meetings market in the United States.

    Hospitality Properties, Inc.
    (“we”, “us”, or the ”Company”), during the
    periods from 2019 to 2020, unless otherwise
    noted. In addition, this report also discloses our
    most recent four-pronged promise to directly
    impact diversity, equity and inclusion within the
    organization and in our communities.

    The boundaries of this report are limited to our
    hospitality portfolio which, with respect to ESG,
    includes Gaylord Opryland Resort & Convention
    Center in Nashville, Tennessee (“Gaylord
    Opryland”), Gaylord Palms Resort & Convention
    Center in Kissimmee, Florida (“Gaylord Palms”),
    Gaylord Texan Resort & Convention Center in                                                                                                                                                                                                                                 2020
    Grapevine, Texas (“Gaylord Texan”) Gaylord
    National Resort & Convention Center near                                                                                                                                                                                                                                    CUSTOMER MIX
    Washington D.C. (“Gaylord National”), and Gaylord
    Rockies Resort & Convention Center in Aurora,                                                                                                                                                                                                                               Corporate Group:         48%
    Colorado (“Gaylord Rockies”), Our other owned
    hotel assets consist of the Inn at Opryland, a 303-                                                                                                                                                                                                                         Transient:               32%
    room overflow hotel adjacent to Gaylord Opryland,
    and the AC Hotel at National Harbor, Washington                                                                                                                                                                                                                             Association Group:       12%
    D.C. (“AC Hotel”), an overflow hotel near Gaylord
    National. These hospitality properties are
                                                                                                                                                                                                                                                                                SMERF* Group:            8%
    managed by Marriott International, Inc. (“Marriott”). Pertaining to   This report may contain “forward-looking statements” that are
    our environmental data, metrics are based on 2019 and 2020 data       subject to risks and uncertainties that could cause actual results
    from our wholly-owned hotel properties, as well as the Gaylord        to differ materially from the statements made. These statements

                                                                                                                                                     Portfolio
    Springs Golf Links in Nashville, Tennessee (“Gaylord Springs”).       are identifiable by the fact that they do not relate strictly to                                                    As of December 31, 2020, our hospitality portfolio of assets included a network of five upscale, meetings-focused
    (Please note that our environmental performance data has not          historical or current facts. These forward-looking statements                                                       resorts totaling 9,615 rooms managed by Marriott under the Gaylord Hotels brand. Other owned hotel assets man-
    been verified or certified.)                                          include information about possible or assumed future results of our
                                                                                                                                                                                              aged by Marriott include a 303 room overflow hotel adjacent to Gaylord Opryland and a 192 room overflow hotel

                                                                                                                                                     Composition
                                                                          overall business, financial condition, liquidity, results of operations,
    We have not yet incorporated our entertainment segment into           plans, and objectives, including, but not limited to, statements                                                    near Gaylord National. In addition, effective as of December 31, 2018, we became the majority owner of the Gaylord
    our ESG data disclosures. Our media and entertainment assets          regarding the anticipated performance of our hospitality segment,                                                   Rockies joint venture and full owner in early 2021, thereby adding 1,501 rooms to our portfolio.
    include the Grand Ole Opry, the Ryman Auditorium, WSM-AM, Ole         development and acquisition plans, including those related to
    Red, Wildhorse Saloon, and the General Jackson Showboat.              any joint ventures, and other business or operational issues.
                                                                                                                                                       HOTEL                                    CITY                               STATE           ROOMS                          MEETING SPACE
                                                                             This report is current                                                                                                                                                                               (SQ.FT)
                                                                             as of July 31, 2021.                                                           Gaylord Opryland                    Nashville                          TN              2,888                          640,000

                                                                          We assume no obligation to update or revise any of the information                Gaylord National                    National Harbor                    MD              1,996                          500,000
                                                                          in this document or any of the assumptions or estimates used herein.              Gaylord Texan                       Grapevine                          TX              1,814                          488,000
                                                                          We welcome feedback on any aspect of this report. Please direct your
                                                                          questions and/or comments to ESG@rymanhp.com.                                     Gaylord Rockies                     Aurora                             CO              1,501                          409,000
                                                                                                                                                            Gaylord Palms                       Kissimmee                          FL              1,416                          400,000
                                                                                                                                                            Inn at Opryland                     Nashville                          TN              303                            14,000
                                                                                                                                                            AC Hotel                            National Harbor                    MD              192                            3,700
                                                                                                                                                                                                                                                   10,110                         2,454,700

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2020 SUSTAINABILITY REPORT - Ryman ...
Our Hospitality Portfolio / Who We Are                                                                                                                                                                                                                                              Our Hospitality Portfolio / Who We Are

                                                                                                                                  Our goal is to
                                    Our Goal                                                                                      be the nation’s
                                                                                                                                  premier hospitality
                                                                                                                                                                                                                       Expanding                                             groups booking meetings at multiple properties

                                                                                                                                                                                                                       Our Portfolio
                                                                                                                                                                                                                                                                             over several years) and by leveraging the supply

                                    Our goal is to be the nation’s premier hospitality REIT           outstanding cus-            REIT for                                                                                                                                   and demand imbalance in group-oriented hotels
                                                                                                                                                                                                                                                                             to further differentiate us from our peers. Recently,
                                    for group-oriented, destination hotel assets in urban             tomer      service.         group-oriented,                                                                                                                            geographic diversification has emerged as a prior-
                                    and resort markets. Our strategic plan, as it pertains            We also intend
                                                                                                                                  destination                                                                          We believe that holding assets over the long-term     ity in our strategic planning with the opening and
                                    to our hospitality segment, takes two approaches: (1)             to pursue attrac-
                                    enhancing hotel property design; and (2) expanding                tive    investment          hotel assets                                                                         is necessary to enhance the quality of our portfo-    maturing of the Gaylord Rockies (see the graphic

                                    our hospitality portfolio through selective acquisi-              opportunities that          in urban and                                                                         lio and the experiences of our guests. Given that
                                                                                                                                                                                                                       our strategy involves being a long-term holder of
                                                                                                                                                                                                                                                                             below on how our portfolio has been enhanced
                                                                                                                                                                                                                                                                             since our inception). In addition, we have also re-
                                    tions of assets meeting our investment criteria.                  meet our acquisi-           resort markets.                                                                      high-quality convention hotel properties, our stra-   cently expanded the size and quality of our stand-
                                                                                                      tion parameters:
                                                                                                                                                                                                                       tegic focus has been primarily concentrated on as-    ing investments outside of Nashville including a
                                    Reaching our goal begins with enhancing guest experienc-          group-oriented large hotels and overflow hotels
                                                                                                                                                                                                                       set enhancement. Our unique strategy allows for       rooms and meeting space expansion at Gaylord
                                    es by designing meeting and exhibition space, signature           with existing or potential leisure appeal. We also
                                                                                                                                                                                                                       building long-term relationships and maximizing       Texan, a rooms renovation at Gaylord National and
                                    guestrooms, food and beverage offerings, fitness and spa          consider assets that are located in desirable
                                                                                                                                                                                                                       bookings, revenue, and profitability through stra-    a rooms and meeting space expansion and new re-
                                    facilities, and other attractions to satisfy all guest needs      meeting markets/locations that possess a repo-
                                                                                                                                                                                                                       tegic asset management (with a specific focus on      sort pool complex at the Gaylord Palms.
                                    in one location. This approach not only focuses on the            sitioning opportunity and/or would significant-
                                    guest experience but also on meeting planners through             ly benefit from capital investment in additional
                                    the convenience of “all under one roof” planning and              rooms or meeting space.
                                                                                                                                                                      HOTEL ACQUISITION TIMELINE

                                    Enhancing
                                                                                                                                                                          1925                    Incorporated as Oklahoma
                                                                                                                                                                                                        Publishing Company

                                    Hotel Property                                                                                                                        1977                               Gaylord Opryland

                                    Design                                                                                                                                1987                                 Inn at Opryland

          Gaylord Rockies lobby
         with rustic Alpine charm
                                    The Company derives unique                                                                                                            1991                        Creation of Gaylord
                                                                                                                                                                                            Entertainment Company (GET)
                                    value through our strong con-                                                                                                                                               October 24, 1991

                                    nection to the communities in                                                                                                        2002                                  Gaylord Palms
                                    which our assets are located. We                                                                                                                                              February 2002

                                    incorporate elements into the
                                    design and entertainment offer-                                                                                                      2004                                  Gaylord Texan
                                                                                                                                                                                                                    March 2004
                                    ings to provide an authentic, lo-
                                    cal experience for guests. Devel-
                                                                                                                                                                         2008                                Gaylord National
                                    oping destination hotels requires                                                                                                                                                 April 2008

                                    extensive collaboration with our
                                    hotel operators and the commu-                                 Gaylord National guest rooms inspired by the Capital Region            2012             GET becomes Ryman Hospitality Properties
                                                                                                                                                                                            when Marriott takes over management in October 2012
                                    nities in which we operate. In all of
                                    our resorts, we actively showcase the local                       Guests can enjoy the picture-perfect views
                                                                                                                                                                          2015                                       AC Hotel
                                    communities through the interior design. For                      of the nearby Rocky Mountains. Finally, at                                                                      April 2015

                                    example, our Gaylord National hotel recently                      our Gaylord Palms property in Kissimmee,
                                    had an extensive rooms renovation in which                        our Everglades-inspired atrium acts as the                          2018                        Gaylord Texan Expansion
                                                                                                                                                                                                               Opened May 2018
                                    all guest rooms feature luxurious and mod-                        centerpiece of the hotel and transports
                                    ern designs inspired by the Capital Region.                       guests to the Everglades National Park. We
                                                                                                                                                                          2019             The Company becomes majority owner of
                                                                                                                                                                                                              Gaylord Rockies
                                    Guests can also spend time in their lush atri-                    also thoroughly engage with Marriott to re-                                                                December 2019
                                    um and watch the sunset over the Potomac                          view operator decisions to optimize roles
                                    River or dine at one of six restaurants, all of                   and responsibilities of each party’s relative                       2021                        Gaylord Palms Expansion
                                                                                                                                                                                                                            2021
                                    which mirror the culinary traditions of Ameri-                    strengths, which allows us to more closely
                                    ca. At the Gaylord Rockies property, stationed                    monitor our goal of creating an "all under
                                                                                                                                                                          2021                  The Company becomes sole owner of
                                                                                                                                                                                                              Gaylord Rockies
                   Gaylord Palms    at the edge of the Front Range in Aurora, Col-                    one roof" experience for our customers.
                                                                                                                                                                                                                       May 2021
       Everglades inspired atrium   orado, rooms feature a rustic, alpine charm.

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2020 SUSTAINABILITY REPORT - Ryman ...
Our Commitment                                                                                                                                                  Corporate
to Sustainability                                                                                                                                               Governance
                                                                                                                                                                Ryman Hospitality Properties’ four
                                                                                                                                                                commitments to sustainability could
With deep Nashville roots dating back nearly 100 years through our entertainment segment, we have a his-                “ During this last year,                not be possible without its strong
tory of focusing on quality, built on longevity and long-term holding. Over time, the principles of sustainability
emerged as closely aligned to our philosophy and core values, which became the natural next step in our
                                                                                                                          notwithstanding the                   corporate governance platform. The
company’s journey. We intend to leverage sustainability to help in the planning, innovation, and growth of our            complexities of COVID,                Company is committed to the highest
                                                                                                                                                                standards of ethical behavior and corporate con-
company. In doing so, four commitments align our company to enhance our positive impact on our stakeholders               we have made ESG and                                                                                          the highest level of responsibility for addressing
and the environment. To carry out our commitments, governance mechanisms, like our ESG Committee, have                                                          duct. All of our directors, officers, and employees                     ESG risks and developing relevant solutions to fur-
                                                                                                                          DEI a priority throughout             have a responsibility to serve the shareholders in                      ther connect our company with the community while
been formed. Matched with our continuous monitoring at the property level, we hope to thread sustainability
practices throughout each existing and future property.                                                                   our organization and the              all aspects of their jobs with honesty, fairness, and                   staying aligned to our strategic goals. In 2020, the
                                                                                                                          communities in which                  integrity. A critical component of our corporate gov-                   committee expanded its focus to include oversight
                                                                                                                                                                ernance is oversight of matters related to ESG and                      of our DEI efforts. Our ESG committee identifies
                                                                                                                          we operate.”                          DEI. In 2019, we formed an ESG Committee to hold                        ESG- and DEI-related issues, risks and opportuni-
                                                                                                                         COLIN V. REED,

Our Four
                                                                                                                                                                                                                                        ties within our company and carries out our com-
                                                                                                                         CHAIRMAN AND CHIEF EXECUTIVE OFFICER
                                                                                                                                                                                                                                        mitments by establishing and monitoring objectives
                                                                                                                                                                                                                                        and targets, policies, and programs. In the future,

Commitments                                                                                                                                                                                                                             our committee will also oversee the monitoring and
                                                                                                                                                                                                                                        measuring of progress towards ESG and DEI goals
                                                                                                                                                                                                                                        once established.

                                                                                                               Preservation
                                                                                                               Our commitment to preserving
                                                                                                               the natural and cultural heritage
                                                                                                                                                                ESG Committee
      Conservation                                                                                             of each destination we invest in,
                                                                                                               which is integral to the unique
                                                                                                                                                                The ESG Committee is a cross-functional senior
                                                                                                                                                                management committee of the Company. It is sub-
                                                                                                                                                                                                                                        tives and policies based on that strategy. In addition,
                                                                                                                                                                                                                                        the ESG Committee oversees communications with             ESG GOVERNANCE
                                                                                                               customer experience and long-
      Our commitment to conserving                                                                                                                              ject to the oversight of the Nominating and Cor-                        employees, investors, and other stakeholders with          BEST PRACTICES AT
           precious resources in our                                                                           term value of each asset, with                   porate Governance Committee of the Board of Di-                         respect to the ESG and DEI program components,             OUR PROPERTIES
              design and operations                                                                            resiliency for our buildings to
                                                              N

                                                                                                                                                                rectors and will assist the committee in setting the                    and monitors developments relating to, and improv-
                                                                                PR
                                                           IO

                                                                                                               withstand the test of time and                   Company’s general strategy relating to its ESG and                      ing upon, the Company’s understanding of the ESG
                                                                                   ES
                                                        AT

                                                                                                               help strengthen communities                                                                                                                                                         Five of our hotels
                                                                                      ER

                                                                                                                                                                DEI program components. The ESG Committee also                          and DEI program components. For more information
                                                     RV

                                                                                                                                                                                                                                                                                                   have a sustainability
                                                                                         VA

                                                                                                                                                                assists the CEO and executive management of the                         see the ESG Committee Charter.
                                                   SE

                                                                                                                                                                                                                                                                                                   taskforce (or Green
                                                                                            TI
                                                 N

                                                                                                                                                                Company to develop, implement and monitor initia-
                                                                                              O
                                               O

                                                                                                                                                                                                                                                                                                   Team) that meets
                                                                                               N
                                              C

                                                                                                                                                                                                                                                                                                   at least on a
                                                                                                                                                                                                                                                                                                   quarterly basis.
                                                                                                                                                                   ESG Committee                     Role          Department                       Position
                                                                                                                                                                   Scott Lynn                        Chairperson   Legal                            Executive Vice President & General Counsel     Six of our hotels
                                                                                                                                                                                                                                                                                                   have a sustainability
                                              PE

                                                                                                                                                                   Todd Siefert                      Member        Finance                          Senior Vice President, Corporate Finance
                                                                                                                                                                                                                                                                                                   coordinator or
                                                 R

                                                                                            N
                                                  SO

                                                                                                                                                                                                                                                    and Treasurer
                                                                                           O

                                                                                                                                                                                                                                                                                                   green champion.
                                                                                        TI
                                                     N

                                                                                                                                                                   Shannon Sullivan                  Member        Communications                   Vice President of Corporate &
                                                                                     VA
                                                       IF

                                                                                                                                                                                                                                                    Brand Communications
                                                         IC

                                                                                                                                                                                                                                                                                                   Six of our hotels’
                                                                                    O
                                                                                  N
                                                            AT

                                                                                                                                                                   Mike Koban                        Member        Finance                          Senior Financial Analyst
                                                                                                                                                                                                                                                                                                   green teams meet at
                                                                                IN
                                                              IO

                                                                                                                                                                                                                                                                                                   least quarterly.
                                                                 N

                                                                                                               Innovation
                                                                                                                                                                   Patrick Chaffin                   Member        Asset Management                 Executive Vice President and Chief Operating
Personification                                                                                                                                                    Brian Abrahamson                  Member        Human Resources
                                                                                                                                                                                                                                                    Officer - Hotels
                                                                                                                                                                                                                                                    Senior Vice President and Chief Human          All seven of our hotels
     Our commitment to invest in our                                                                           Our commitment to constantly                                                                                                         Resources Officer                              have an environmental
      people and our communities to                                                                            innovating and enhancing our brand                  Pete Weien                        Member        Operations                       Senior Vice President, Operations,             management system in
    develop a people-centric culture.                                                                          and our assets, intertwined with the                                                                                                 Opry Entertainment Group                       place at the property.
                                                                                                               tenets and innovative opportunities                 James Chamblin                    Member        Design & Construction            Senior Vice President, Design & Construction
                                                                                                               in technology and best practices
                                                                                                               that sustainability offers

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2020 SUSTAINABILITY REPORT - Ryman ...
Our Commitment to Sustainability

Business Ethics and Human Rights                                                                                                                          Risks &
                                                                                                                                                                                                                               of global temperatures and rising of sea levels,
                                                                                                                                                                                                                               could potentially impact our new developments

                                                                                                                                                          Opportunities
                                                                                                                                                                                                                               and asset enhancement projects in worker safety,
                                                                                                                                                                                                                               weather-related delays, construction materials de-
We expect our valued partners and vendors to                a zero-tolerance approach to forced labor, mod-                                                                                                                    sign and manufacturing and increasing insurance
work together with us in upholding high ESG per-            ern slavery and human trafficking, and other good       GLOBAL                                                                                                     costs. In addition, water scarcity may impact our
formance, which is evident in our Vendor Code of            practices related to Human Rights and inclusive-        COMMITMENTS                           The critical ESG-linked issues we face are related                   assets based on specific locations of development
Conduct. In 2019, we committed to the principles            ness; (4) provide a safe working environment to                                               to climate change, environmental degradation and                     and operations. There are various ESG risks that
set out in the UN Universal Declaration of Human            workers; and (5) conduct themselves in alignment                                              biodiversity, energy and carbon emissions, water                     need to be addressed to mitigate the effects on
Rights and the UN Guiding Principles on Business            with high business integrity.                                                                 scarcity and security, waste management, pub-                        our properties. It is our view that the flooding of
and Human Rights. These principles are threaded                                                                                                           lic health, sustainable procurement, supply chain                    the Gaylord Opryland in May 2010, which, we be-
throughout our ESG procedures and policies. Go-             FOR FURTHER INFORMATION                                                                       management, and socioeconomic challenges. The                        lieve, was caused by a combination of a histori-
ing forward, we also intend to champion these eth-                                                                                                        COVID-19 pandemic is a public health risk that                       cal rainfall event and human error, serves as a re-
                                                                ESG Committee Charter                               The Company and its suppliers
ical standards to our external partners.                                                                                                                  has caused unprecedented restrictions on travel,                     minder of the potential impact of climate change.
                                                                                                                    shall strive to meet the principles   group gatherings, and non-essential activities. In
                                                                ESG Procedures                                                                                                                                                 Since that event, we have actively monitored the
                                                                                                                    set out in the UN Universal           addition to the obvious adverse impact to employ-                    commissioning of our properties and continuously
Our Vendor Code of Conduct presently covers our                 & Policies
suppliers related to our hospitality portfolio. It is                                                               Declaration of Human Rights and       ee and customer health and safety, the pandemic                      enhanced our assets over time to better withstand
in place to ensure all current and future vendors               Code of Business                                    the UN Guiding Principles on          has caused a major disruption to the travel and                      climate-related events. For more information on
align themselves with our core values. Notably, we              Conduct & Ethics                                    Business and Human Rights.            hospitality industry or sector, adversely affecting                  our ESG-linked issues and opportunities, please
expect our suppliers to (1) comply with all relevant                                                                                                      company financial conditions. In another exam-                       see our ESG Policies & Procedures. ESG Policies
laws; (2) conduct themselves with the spirit of en-                                                                                                       ple, climate change, which includes the warming                      & Procedures.
vironmental protection at the forefront; (3) employ

                                                                                                                                                          Risk Assessments
                                        Sustainability Management in                                                                                      Presently, our risk assessments focus on the de-

                                        Acquisitions and Enhancements
                                                                                                                                                          velopment and enhancement of our hospitality
                                                                                                                                                          portfolio to mitigate environmental and social
                                                                                                                                                          risks. In doing so, we conduct assessments during
                                                                                                                                                          various stages of the project lifecycle, each with
                                                                                                                                                          its corresponding checklists for documentation.
                                                                                                                                                          Assessments are performed during the following
                                        As our hospitality portfolio evolves over time, sus-     ments at various stages of a project’s lifecycle.
                                                                                                                                                          instances:
                                        tainability will continue to increase in significance    Technical specifications are evaluated via check-
                                        as we adapt and develop existing assets. We seek         lists at appropriate instances for documentation
                                        to ensure that all future changes to our portfolio are   and screening processes.                                 W Site evaluation for new development or existing
                                        done in a socially and environmentally responsible                                                                  property renovation or enhancement
                                        manner. We take a “Plan-Do-Check-Act” approach           Our Asset Management team also engages with              W Building valuation for budgeting in renovations or
                                        to addressing critical issues and risks and tapping      our operator on a routine basis to discuss and             enhancement                                                         Our risk assessments cover the following topics,
                                        into emerging opportunities that arise in the en-        evaluate progress on property-level ESG goals                                                                                  the depth of which will vary depending on the
                                        hancement of our hospitality portfolio. Training and     that are not necessarily shown through financial         W Key supplier selection for direct vendors and                       nature of the instance:
                                        resources are readily available for our internal and     statements and consumption metrics. These goals            contractors
                                        external partners to ensure proper awareness of          could include hiring and retention initiatives, em-                                                                            W Water
                                                                                                                                                          W Technical design and purchasing for projects
                                        various ESG topics. To address key issues, risks,        ployee health and safety concerns, and communi-
                                                                                                                                                            overseen directly by design & construction                          W Climate Change Adaptation and Resilience
                                        and opportunities, a comprehensive set of poli-          ty engagement opportunities. Meeting ESG goals
                                        cies and procedures were developed to guide our          very frequently goes hand-in-hand with thoughtful        W Construction including impact monitoring                            W Biodiversity and Habitat
                                        processes, including: Environmental Sustainabili-        capital deployment, but improvement to the com-
                                                                                                                                                          W Operator/Tenant fit-out and refurbishment, including                W Socio-economic Impact
                                        ty Policy, Human Rights and Inclusiveness Policy,        munity around and within the asset is just as im-
                                                                                                                                                            technical design and purchasing when handled by
                                        and Vendor and Supplier Code of Conduct. As part         portant.                                                                                                                       W Utilities Management
                                        of our philosophy, we plan by conducting assess-                                                                    the operator
                                                                                                                                                                                                                                W Health and Wellbeing
                                                                                                                                                          W Ongoing performance monitoring for asset
                                                                                                                                                            management                                                          W Safety

10                                                                                                     2 0 2 0 S U S TA I N A B I L I T Y R E P O RT      Ryman Hospitality Properties, Inc.                A Real Estate Investment Trust                                           11
2020 SUSTAINABILITY REPORT - Ryman ...
Our Commitment to Sustainability

Risk Assessments                                     (CONTINUED)                                                                                             Sustainability and Engagement
As an example of our efforts to ensure the safety                                                                        mental flood. Gaylord Opry-
                                                                                                                                                             at our Properties
and security of our guests and employees, we re-                                                                         land and the Inn at Opryland
cently engaged a third-party to assess the overall                                                                       also reside in an area with         At Ryman Hospitality Properties, we are deeply in-                      op a short and long term ESG and DEI
strength of our physical, technical, and operational                                                                     high food insecurity. As part       volved with and value the relationship between our                      strategy. This strategy will elevate not
security at our portfolio of hotel assets. As a result                                                                   of its efforts to address this      asset management team and the property general                          only the physical asset of each hotel,
of this assessment, we were able to make focused                                                                         risk, Gaylord Opryland lit up       managers. Given the number of properties in our                         but also the wellbeing of the employees
investments in more advanced camera technology,                                                                          the resort in symbolic orange       portfolio, we are in a unique position to have strong                   and guests.. The general manager at
lighting, and vehicular bollards, as well as changes                                                                     for Hunger Action Day to            relationships with our executive teams at each of                       each property provides updates on their
to response procedures to enhance the safety of                                                                          raise awareness of its neigh-       the properties. Every month, asset management                           property’s progress in meeting ESG and
our guests and employees. Assessments occurred                                                                           bors struggling with hunger,        engages with the general manager and executives                         DEI goals, including diversity hiring initia-
in 2019, and implementation of upgrades hap-                                                                             and it also raised $5000 in         at each property to discuss sustainability-specific                     tives, employee training opportunities,
pened in 2020 and 2021.                                                                                                  donations to The Store, a free      concerns as part of the overall performance of the                      energy usage, and ROI opportunities.
                                                                                                                         referral based grocery store        hotel the previous month. Our asset management                          We hold each of our hotels accountable
In 2021, we conducted a portfolio wide assess-                                                                           for those living with food in-      team is working directly with our operator to devel-                    for not only the hotel’s financial perfor-
ment of water risk, climate risk, biodiversity prox-                                                                     security.                                                                                                   mance, but also the overall health of the
imity, socio-economic indicators, and transition risk                                                                                                                                                                                business, whether that be employee
of regulation and policy via research of relevant                                                                        Gaylord Palms has very high                                                                                 or guest satisfaction, sustainability per-
local policies for the hospitality portfolio. Through                                                                    baseline water stress. It is also                                                                           formance, mechanical infrastructure, or
this study, we identified several areas of risks. Our                                                                    located within 5 miles of pro-                                                                              community engagement.
resorts already have programs underway that ad-               Gaylord National rooftop beehive                           tected area along the Florida
dress these risks, and more will be developed go-                                                            Mitigations Bank. This hotel continues                                                                                  Driving the property-level strategy is the
ing forward.                                                                                                 to move forward with water saving initia-                                                                               hotel’s “STARS First” culture guarantee,
                                                              Gaylord National and AC Hotel Harbor           tives such as low flow showerheads, fau-                                                                                and Marriott’s “SERVE 360” program,
Gaylord Rockies has very high baseline water                  are located in proximity to 32 threatened      cets and aerators. They are also installing           ALIGNMENT OF                                                      designed to Nurture, Empower, Wel-
stress due to reliance on the Colorado Water Basin            species, where over 40% are consid-            drought tolerant plants throughout the                COMMITMENT                                                        come, and Sustain the world around and
and shortfall of precipitation. It is also located with-      ered critically endangered. To support         exterior of the resort – and a reclaimed                                                                                within the property.
in 5 miles of the Rocky Mountain Arsenal which is             a declining population of bees, Gaylord        water irrigation system. To address bio-
a protected area. This new property was built with            National acquired several beehives for a       diversity, Gaylord Palms partnered with               Our commitment to Conservation is
low flow showerheads and sink aerators. There are             rooftop bee program to harvest its own         Bottled Ocean and Florida Fish and Wild-              closely aligned to Gaylord’s commitment

                                                                                                                                                                                                                                    Gaylord Brand SERVE 360
also automatic water conservation faucets and toi-            honey on the resort’s rooftop.                 life Conservation Commission to create a              to Sustain Responsible Operations.
lets in public space restrooms. In the future, Gay-                                                          161,000 gallon home to real Florida fish,             These parallel commitments contain
lord Rockies plans to implement a cooling tower               Gaylord Opryland is the site with the          including mangrove snappers, redfish,                 policies, goals, and programs to support
water softener which will save more than 8 million            highest risk to overall climate. In 2012,      snook, and tarpon.                                    environmental sustainability and the
gallons of water per year.                                    Ryman Hospitality Properties complet-                                                                                                                                                                            SERVE 360 is Marriott’s commitment to create posi-
                                                                                                                                                                   reduction of the energy, water, and waste
                                                                               ed construction on a          Gaylord Texan also has very high baseline                                                                                                                         tive and sustainable impact wherever they do busi-
                                                                                                                                                                   footprint.
                                                                               combined $17 million          water stress. The hotel already has low flow                                                                                                                      ness, guided by their 2025 Sustainability and Social
                                                                               perimeter flood protec-       fixtures throughout guestrooms and public             Our commitment to Preservation is                                                                           Impact Goals, as well as the UN Sustainable Devel-
                                                                                                                                                                                                                                                 Nurture Our World
                                                                               tion system around the        restrooms. In the future, the hotel plans to          aligned with Gaylord’s commitment to                                                                        opment Goals. SERVE 360 is Marriott’s platform for
                                                                               Gaylord Opryland Ho-          upgrade its laundry machines with the in-             Nurture Our World. These platforms                                                                          “doing good in every direction”. The platform is di-
                                                                               tel and the Grand Ole         tent of achieving a 2% year over year re-                                                                                           Sustain                       vided into four directional quadrants of a compass:
                                                                                                                                                                   both include community investment and
                                                                                                                                                                                                                                                 Responsible Operations        N, S, E, W.
                                                                               Opry House, to protect        duction in water usage.                               engagement via volunteer hours and
                                                                               the 100-plus-acre site                                                              donations.                                                                    Empower
                                                                               from another monu-                                                                                                                                                Through Opportunity           As a leading luxury brand of Marriott, Gaylord Ho-
                                                                                                                                                                   Our commitment to Personification is                                                                        tels develops programs and goals in line with the
                                                                                                                                                                   aligned with Gaylord’s commitment to                                          Welcome All and               SERVE 360 2025 Sustainability & Social Impact
                                                                                                                                                                   Empower Through Opportunity and                                               Advance Human Rights          Goals. Throughout this report, we will illustrate the
                                                                                                                                                                   Welcome All & Advance Human Rights.                                                                         alignment between Ryman Hospitality Properties’
                                                                                                                                                                   These categories address all topics                                                                         sustainability commitments to conservation, preser-
                                                                                                                                                                                                                                                                               vation, personification, and innovation and the ho-
                                                                                                                                                                   related to human and social capital
                                                                                                                                                                                                                                                                               tels’ SERVE 360 initiatives.
                                                                                 Gaylord Opryland                                                                  including diversity, equity and inclusion,
                                                                                 lit up orange for                                                                 human rights, employee health and
                                                                                 Hunger Action Day                                                                 wellness, talent development and more.

12                                                                                                        2 0 2 0 S U S TA I N A B I L I T Y R E P O RT      Ryman Hospitality Properties, Inc.                 A Real Estate Investment Trust                                                                                         13
2020 SUSTAINABILITY REPORT - Ryman ...
Conservation: Sustainable and Efficient Resource Use

Conservation:                                                                                                                                               Building Materials
Sustainable and                                                                                                                                             We aim to source building materials and furniture,

Efficient Resource Use
                                                                                                                                                            fixtures, and equipment (FF&E) from local suppli-
                                                                                                                                                            ers that showcase authenticity and incorporate
                                                                                                                                                            green building attributes. For example, reclaimed
                                                                                                                                                            barn wood was utilized at Ole Red Orlando and
                                                                                                                                                            landscaping is locally sourced. The majority of
                                                                                                                                                            packaged items in our hotels are sourced from
                                                                                                                                                            Marriott’s Procurement group which has a strong
Ryman Hospitality Properties places a high value on protecting the environment where we own properties, live                                                policy to minimize packaging.
and work. As a hospitality REIT owner of destination hotel assets in urban and resort markets, we understand
that the environmental impact of operations occurs primarily during new development, major renovation, and
on-going operation of existing assets. We have learned from our sustainability management system that it is im-
portant to focus our conservation and sustainability efforts around particular risks and opportunities of our oper-
ations. As such, our environmental sustainability practices and policies are focused on the following key areas:

W Building materials
W Designing for efficiency
                                                                 GAYLORD PALMS EXPANSION – DESIGNED FOR EFFICIENCY
                                                                                                                                                                                                 Designing                                                     ter irrigation system. All windows used in the Gay-
                                                                                                                                                                                                                                                               lord Palms expansion are energy efficient. We seek

                                                                                                                                                                                                 for Efficiency
W Climate change adaptation                                                                                                                                                                                                                                    to reuse construction and waste debris, and all our
  and building resilience                                                                                                                                                                                                                                      waste partners sort and recycle packaging and con-
                                                                  Commissioning Agents were engaged as a design consultant from                                                                                                                                struction debris. Efforts then extend into asset man-
W Local ecosystems                                                the very beginning of the Gaylord Palms expansion project to help                                                                                                                            agement, which enhances sustainability with best
                                                                  with energy efficient design practices. The following practices were                                                           Our efforts to reduce utility consumption begin               practices and a focus on new opportunities, those
                                                                  integrated into the completed expansion:                                                                                       with the design and construction phase, which in-             missed during development, and new and emerging
                                                                                                                                                                                                 cludes sub-metering wherever possible. Our asset              trends and technologies. As part of our “Plan-Do-
                                                                  7 LED lighting and lighting occupancy controls were implemented throughout the                                                 management team and on-property engineering                   Check-Act” approach, our asset management teams
                                                                    expansion (hotel guestrooms, conference center and back of house spaces).                                                    team can use this specific data from sub-metering             regularly monitor utility consumption and building
                                                                  7 Air side energy recovery was utilized within the hotel guestrooms. The                                                       to proactively identify efficiencies (and potential           commissioning by working with hotel operators to
                                                                                                                                                                                                 problems, i.e., leaks). At one of our hotels, for ex-         track energy, water, and waste. While the monitor-
                                                                    exhaust air from the guestroom bathrooms was utilized to pre-cool/pre-heat
                                                                                                                                                                                                 ample, we have installed sub-meters on everything             ing of usage is directly focused on improving the
                                                                    the outside air provided to the guestroom, capturing +/- 70% of the energy
                                                                                                                                                                                                 from irrigation systems, cooling towers, pools, and           efficiency of our buildings, the latter also enhances
                                                                    within the exhaust air.                                                                                                      water features, as well as our recently completed
                                                                                                                                                            Gaylord Palms common                                                                               the quality of guest experiences. To that end, we
                                                                  7 Variable flow exhaust and outside air controls where utilized for the                   areas designed with                  expansions. Our hotels are outfitted with low-flow            constantly communicate with our customers and
                                                                                                                                                            natural light to reduce              showerheads, faucets, and toilets that save both on           operator to identify both small procedural changes
                                                                    guestrooms. Based on the occupancy of the guestrooms, the outside and
                                                                                                                                                            energy consumption                                              costs and environmental
                                                                    exhaust air modulates based on occupancy to reduce energy usage when the                                                                                                                   and larger capital commitments to address efficien-
                                                                                                                                                                                                                            impacts. Given our expan-          cy opportunities. We remain committed to deploying
                                                                    guestrooms were not occupied.
                                                                                                                                                                                                                            sive glass atriums, pool           capital with both our asset and customer in mind.
                                                                  7 Occupied/Unoccupied/Sold/Unsold temperature set back controls were                                                                                      products, and extensive
                                                                    implemented for all guestrooms.                                                                                                                         horticulture programs at           Building commissioning, the ongoing process of
                                                                                                                                                                                                                            many of our hotels, wa-            tuning and calibrating systems to make sure a build-
                                                                  7 Demand based ventilation controls were implemented for all high occupancy
                                                                                                                                                                                                                            ter efficiencies are a high        ing’s HVAC is operating as efficiently as possible,
                                                                    spaces (i.e., all public spaces within the convention center) to modulate the
                                                                                                                                                                                                                            impact item for both the           ensures that our all-inclusive, quality assurance
                                                                    amount of ventilation (outside air) based on space occupancy to reduce                                                                                  guest experience and bot-          approach is threaded throughout our entire portfo-
                                                                    energy usage.                                                                                                                                           tom-line.                          lio. Our operators monitor the temperature and air
                                                                  7 Variable flow pumping was utilized for both the new tertiary chilled and heating                                                                                                           flows throughout our properties to ensure the HVAC
                                                                    water piping systems for the expansion to reduce pump energy.                                                                                                 In the recent Gaylord        system is commissioned effectively. This improves
                                                                                                                                                                                                                                  Palms expansion, public      building efficiency, while enhancing the custom-
                                                                  7 Both single zone and multizone VAV air handling systems were utilized                                                                                         spaces were designed to      er experience given the large common areas and
                                                                    throughout the convention center to reduce fan energy.                                                                                                        maximize natural light to    meeting space at each Gaylord hotel. Furthermore,
                                                                                                                                                                                                                                  reduce energy consump-       this continuous monitoring of our building commis-
                                                                  7 All pool/river water make-up at Gaylord Palms is metered, which provides a
                                                                                                                                                                                                                                  tion. This property also     sioning also informs routine renovations and en-
                                                                    sanitary sewer credit from Toho Water Authority.
                                                                                                                                                                                                                                  operates a reclaimed wa-     hancements to each building.

14                                                                                                          2 0 2 0 S U S TA I N A B I L I T Y R E P O RT   Ryman Hospitality Properties, Inc.          A Real Estate Investment Trust                                                                                 15
2020 SUSTAINABILITY REPORT - Ryman ...
Conservation: Sustainable and Efficient Resource Use                                                                                                                                                                                                                                                  Conservation

                                                                                                                                                                                                                                                                       2021 ELECTRICITY
EFFICIENCY PROJECTS
                                    Climate Change Adaptation                                                                                                                                                                                                          REDUCTION GOALS:

In 2019, $390,934 was
invested in conservation            and Building Resilience                                                                                                                                                                                                           7 Opryland – reduce by 2%
measures at three Gaylord                                                                                                                                                                                                                                             7 Palms – reduce per by 1%
Hotels properties, which
                                    The challenges of climate change are present,           2012, Ryman Hospitality Properties completed con-                                                                                                                         7 Texan – reduce by 2%
has begun to “payback”
                                    real, and everchanging. The Company proactively         struction on a combined $17 million perimeter flood
in terms of cost, energy,
                                    mitigates risks associated with disruptive weather      protection system around the Gaylord Opryland Ho-
water and carbon emissions                                                                                                                                                                                                                                            ENERGY
                                    patterns in its key markets. Our building resilience    tel and the Grand Ole Opry House, to protect the
savings. In 2020, there
                                    strategy is a priority-based approach based on due      100-plus-acre site from another monumental flood.                                                                                                                         All seven of our hotels have a
were no efficiency projects
                                    diligence, preventive maintenance, and infrastruc-      The large floodwall, which stands 10 feet tall in some                                                                                                                    preventive maintenance plan
undertaken due to the
                                    ture enhancements. Occurring on a regular basis, a      places, is built of brick and concrete; the barrier sys-                                                                                                                  that checks building energy
COVID pandemic. The
                                    cycle of planning and monitoring through numerous       tem is completed with aluminum planks stored on                                                                                                                           and water equipment at least
2019 projects included LED
                                    on-site inspections and strong relationships with       the property that groundskeepers can install quickly                                                                                                                      on a quarterly basis.
lighting at Gaylord Texan,
                                    our third-party operator, Marriott, is how we expect    to stop water from coming through pedestrian and
water saving irrigation                                                                                                                                                                                                                                               Four of our hotels have high-
                                    our assets to stand resiliently during challenges. In   vehicle gates.
system at Gaylord Palms                                                                                                                                                                                                                                               efficiency boilers.
                                                                                                                                                                                                                            Gaylord Palms tropical atrium modeled
and upgraded HVAC at                                                                                                                                                                                                                after Florida local ecosystems    All seven of our hotels have
Gaylord Opryland.                                                                                                                                                                                                                                                     digital thermostats in over
                                                                                                                                                                                                                                                                      90% of guestrooms.
7 Total Investment
  on Energy Projects:               Local Ecosystems
  $390,934
                                                                                                                                                                                                                              2021 WASTE DIVERSION GOALS:
7 Total Cost Savings (USD):         We are committed to maintaining the biodiversity
  $145,719                          of our local communities. Lying on the Cumberland
                                                                                                                                                                                                                              7 Opryland – increase                  WASTE
                                    River, Nashville is surrounded by rich biodiversity
7 Total Energy Savings:             with ecosystems flourishing in flora and fauna. As of                                                                                                                                         from 14% to 22%                    Recycling is practiced in common
                                    July 2016, Tennessee had 75 endangered species                                                                                                                                                                                   areas in all of our hotels.
  1,931,951 kWh                                                                                                                                                                                                               7 Palms – increase
                                    and 18 threatened species listed under the feder-                                                                                                                                                                                Six of our hotels have implemented a
7 Total Water Savings:              al Endangered Species Act. Our Marriott-managed
                                                                                                                                                                                                                                  from 19% to 21%
                                                                                                                                                                                                                                                                     waste management measure over the
  9,600 kGal                        golf course, Gaylord Springs, is certified by Audu-     and Environmental Planning, Wildlife and Habitat
                                                                                                                                                                                                                              7 Texan – increase by 10%              last four years.
                                    bon International as a Certified Audubon Cooper-        Management, Water, Resource Management and
7 Total Carbon Reduction:                                                                                                                                    2021 WATER                                                                                              Plastic straws have been eliminated, or
                                    ative Sanctuary, having met a rigorous framework        Outreach and Education. For more information on                                                                                   7 Rockies – increase
                                                                                            Audubon Cooperative Sanctuary Program, click
                                                                                                                                                             REDUCTION GOALS:                                                                                        reduced to an absolute minimum, in all
  824,338                           of environmental standards in Site Assessment                                                                                                                                                 from 6% to 10%
                                                                                            here. Going forward, we will commit to continued                                                                                                                         of our hotels.
                                                                                            respect of local biodiversity in Nashville and our
                                                                                                                                                             7 Opryland – reduce by 1.45%
                                                                                            other geographic locations.
GAYLORD BRAND PROPERTY LEVEL –                                                                                                                               7 Palms – reduce by 1%
SUSTAIN RESPONSIBLE OPERATIONS                                                              The Gaylord Palms, situated in Kissimmee, Flori-
                                                                                            da, offers lush, tropical atriums that recreate three            7 Texan – reduce by 1.45%
                                                                                            environments that immerse you in the sights and
Marriott has set portfolio level goals to reduce its environmental footprint
                                                                                            sounds of the Florida local ecosystems including                 WATER
by 2025.
                                                                                            the Everglades, Key West, and St. Augustine. The
                                                                                                                                                             Six of our hotels have faucets with
                                                                                            resort has partnered with Bottled Ocean and Flor-
7 Reduce water intensity by 15%                                                             ida Fish and Wildlife Conservation Commission to
                                                                                                                                                             low-flow aerators in at least 90% of
                                                                                                                                                             guestrooms.
                                                                                            create a 161,000 gallon home to real Florida fish,
7 Reduce carbon intensity by 30%
                                                                                            including mangrove snappers, redfish, snook, and                 All seven of our hotels have water-
7 Reduce waste to landfill by 45%                                                           tarpon. The lagoon also provides a safe place for                conserving, low-flow showerheads.
                                                                                            injured fish to heal. For example, Stamos the Tarpon             Five of our hotels have sub-metered their
7 Reduce food waste by 50%                                                                  stayed safe in the resort’s Key West lagoon holding              water consumption.
                                                                                            tank because he could not be released into the wild
7 Achieve a minimum of 30% renewable energy use
                                                                                            until he was conditioned to the natural environment.
In support of Marriott’s Serve 360 goals, the Gaylord Brand properties                      The resort is also experimenting with growing na-
have set annual property level goals and developed programs to support                      tive mangroves to further create a natural habitat for
electricity and water reduction and waste diversion goals.                                  its inhabiting species.

16                                                                                                2 0 2 0 S U S TA I N A B I L I T Y R E P O RT        Ryman Hospitality Properties, Inc.            A Real Estate Investment Trust                                                                             17
2020 SUSTAINABILITY REPORT - Ryman ...
Conservation: Sustainable and Efficient Resource Use

Five-Year Trend in                                                                                                                                                                                              Preservation:
Environmental                                                                         years. The 2019 and 2020 Like-For-Like figures
                                                                                                                                                                                                                Preserving the Value
Performance1
                                                                                                                                                                                                                of our Heritage
                                                                                      illustrate portfolio performance without Gaylord
                                                                                      Rockies. Without Gaylord Rockies, the total en-
                                                                                      ergy, carbon, and water increased slightly from
                                                                                      2018 to 2019.
As expected, due to the COVID-19 pandemic,
energy, carbon, and water declined from 2019                                          The intensity metrics normalize performance
to 2020. Prior to 2019, there were absolute re-
ductions across the board from our baseline year
                                                                                      based on square footage or occupied rooms.                                                                                Our deep roots in Nashville and Nashville’s music
                                                                                                                                                                                                                history serves as an inspiration for celebrating the
                                                                                                                                                                                                                                                                                        Creating                                                          Celebrating
                                                                                      The energy per square foot steadily decreased
of 2016. The absolute energy, carbon and wa-                                          from 2016-2019, with a sharper decrease in 2020                                                                           regional flair of the communities in which we oper-                    Authentic                                                          Cultural
ter increase from 2018 to 2019 is primarily due                                       due to the COVID-19 pandemic. Similarly, water                                                                            ate. This helped formulate our destination-alignment                       Local                                                          Heritage
to the addition of Gaylord Rockies to the port-                                       usage per occupied room steadily decreased                                                                                business approach of our company. Positioning our
folio at the end of 2018, which was included in                                       from 2016-2019, with a sharp increase in 2020                                                                             assets as local tourism products both honors cul-                    Experiences
the inventory for the 2019 and 2020 reporting                                         due to the reduced occupancy.                                                                                             tural heritage and creates an authentic local expe-
                                                                                                                                                                                                                rience for our convention and meeting guests while
                                                                                                                                                                                                                improving our financial performance by increasing
                                                                                                                                                                                                                occupancy rates.

Commodity                      2016       2017           2018               2019          2020           Intensity              2016      2017            2018                2019                2020          The collective success of our Nashville assets using
                                                                                                                                                                                                                a destination approach helped to create our strat-
                                                                                                                                                                                                                egy, which has been extended to the remainder
8 0 0, 0 0 0                                                                                             600
                            746,178
                                                                            737,039                                                                                                                    585.22   of our properties. Our recently renovated Gaylord
                                                                                                          550                                                                                                   Texan in Grapevine, Texas is aligned with the des-
7 0 0, 0 0 0                                                                                                                                        The increase in water
                                                                                                                                                                                                                tination by restaurant cuisine featuring an authentic
                                                                                                                                                    is due to the addition
                                         641,553                       666,520                           500                                            of Soundwaves at
                          667,238
                                                        624,076
                                                                      633,850                                                                                    Opryland
                                                                                                                                                                                                                Texan fare and a replica of the Alamo, adding a his-
6 0 0, 0 0 0
                                                                            566,598
                                                                                                          450                                                                            +118.6%                torical element to the guest experience. In addition,
                                              586,600
                                                                  559,637                                                                                                                                       we recently completed a major expansion of the
5 0 0, 0 0 0
                                                                                                          400
                                                                                                                                                                                                                Gaylord Palms in Kissimmee, Florida, which has also                                                                                     Local
                                                                                                                                                                                                                                                                                                                                                        Economic
                                                                                             492,025
                                                                                              432,552     350                                                                                                   been aligned to the destination by featuring local,
                                                                                              464,699                                                                                                           live fish on a full-size floating restaurant boat in one
4 0 0, 0 0 0
                                                                                                                                                                                                                                                                                                                                                        Benefits
                                                                                                                             299.01
                                                                                                          300
                                                                                              398,685                                          280.46                +0.30%                                     atrium, while the other atrium is themed on the ev-
                                                                                                                                                                                       268.13
                                                                                                          250                                              267.33                                               erglades with baby alligators, turtles, and other local
3 0 0, 0 0 0
                                                                                                                                                                                                                biodiversity.
                                                                                                          200
                                                                            199,349
2 0 0, 0 0 0                                                                                                                                                                                                    As we follow the path of creating unique, destina-                that engaging local
                           198,001         158,052                                                        150
                                                         154,075
                                                                       157,496                131,555                                                                                                           tion hotel assets in our portfolio’s expansion, we                suppliers and vendors
                                                                                                          100                                                                                                   recognize that preserving and celebrating the re-
1 0 0, 0 0 0                                                                                  111,436
                                                                                                                              65.04                                  -3.5%
                                                                                                                                                                                                                                                                                  is integral to the pres-
                                                                                                                                           51.13                                         -31.8%
                                                                                                           50
                                                                                                                                                           48.78               47.06
                                                                                                                                                                                                       32.12
                                                                                                                                                                                                                gional flavor of each of the communities where our                ervation of cultural
                                                                                                                                           13.78        14.13       -67.88%             +150.20%
           0
                                                                                                                              17.26                                            13.57                   13.72
                                                                                                                                                                                                       9.37
                                                                                                                                                                                                                properties are located is central to our business.                heritage at our proper-
                                                                                                            0                                           13.43
                                                                                                                              13.82        13.76                    +1.1%
                                                                                                                                                                             4.71
                                                                                                                                                                                         -30.1%                 Therefore, our assets need to be resilient over the               ties. For over 40 years,
                                                                                                                                                                                                                long term within those communities since a halt in                we have worked with
                                                                                                                                                                                                                operations is also a closure to a destination attrac-             Barge Waggoner, a
                                                                                                                                                                                            % CHANGE
                                                                    ABSOLUTE           LIKE-FOR-LIKE                                                            LIKE-FOR-LIKE
                                                                                                                                                                                               YOY              tion, as we learned from the flooding of the Gaylord              Nashville-based      en-
                                                                                                                                                                                                                Opryland in 2010 and the COVID-19 pandemic in                     gineering and archi-
Total Energy Consumption (megawatt hours)                                                                Energy per square foot (kWh)                                                              %
                                                                                                                                                                                                                2020.                                                             tecture services firm,
                                                                                                                                                                                                                                                                                  which has grown into
Total Carbon Emissions (metric tons CO2e)                                                                Carbon Emissions per square foot (kWh)                                                    %            We preserve our assets’ heritage through many                     a national corporation
                                                                                                                                                                                                                channels. First, the interior design of our assets                that ranked 165th on
Total Water Consumption (kilogallons)                                                                    Water per occupied room (gallons)                                                         %            reflects the local aesthetic. In addition, where pos-             Engineering News-Re-
                                                                                                                                                                                                                sible, we aim to source building materials and fur-               cord’s 2019 Top 500
                                                                                                         Waste Generated                                                                           %            niture, fixtures, and equipment (FF&E) from local                 Design Firms list.
                                                                                                         per occupied room (pounds)                                                                             suppliers that showcase authenticity. We believe                                             The Gaylord Palms rooms expansion features photos of local birds
                                                                                                                                                                                                                                                                                                             indigenous to Florida that were taken by the hotel General Manager
                                                                                                                                                                                                                                                                                                             who does this as a hobby. Two of his bird photos are the main art
1
    Like-For-Like boundaries are limited to our hospitality portfolio                                                                                                                                                                                                                                        element of the new 300-room hotel expansion.

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Preservation: Preserving Our Cultural Heritage                                                                                                                                                                                                    Preservation: Preserving Our Cultural Heritage

Resilience                                                                                                                                           Supporting Local
                                                                                                                                                                                                                                   LOCAL PARTNERSHIP: NASHVILLE
                                                                                                                                                                                                                                   CONVENTION AND VISITORS,

as Preservation                                                                                                                                      Businesses as
                                                                                                                                                                                                                                   VANDERBILT HEALTH, RYMAN HOSPITALITY
                                                                                                                                                                                                                                   PROPERTIES AND SERVEPRO

On May 3, 2010, Nashville experienced an unprec-
                                                                                                                                                     Preservation of Heritage                                                      Good to Go is a hospitality safety program in which
                                                                                                                                                                                                                                   participating businesses commit to following COVID-19
edented rainfall event amounting to 19 inches of                                                                                                                                                                                   guidelines established by Nashville’s Metro Public
rain over a two-day period. This rain event led to                                                                                                   As part of our destination-alignment approach,                                Health Department. As part of the partnership, the
a thousand-year flood event that inundated the                                                                                                       our company engages local businesses in the                                   Company provides access to training materials and other
Grand Ole Opry House and Gaylord Opryland,                                                                                                           communities we operate in. In all geograph-                                   information to the businesses. The Company was a co-
both located along the bank of the Cumberland                                                                                                        ic areas of operations, many local businesses                                 founder and also a participant in the program, using the
River, with more than 8 feet of water. This devas-                                                                                                   have become invaluable partners. Our proper-                                  protocols in each of its businesses including:
tating flood event led to the emergency evacuation                                                                                                   ties invest in local services including food and
of more than approximately 1,500 guests and led                                                                                                      beverage products, hardware suppliers and                                     7 Soundwaves
to a six-month closure of Gaylord Opryland and a                                                                                                     maintenance services.                                                           at Gaylord Opryland
five-month closure of the Grand Ole Opry House.          As COVID-19 took hold across the nation in early
During the restoration event, we took the oppor-                                                                                                                                                                                   7 Grand Ole Opry House
                                                         2020, we temporarily closed our five Gaylord Ho-
tunity to add elements of resilience, including ap-      tel properties. During the closure, we continued                                                                                                                          7 Ryman Auditorium
proximately $15 million in flood protection walls and    to invest in our assets so that when we reopened
flood mitigation design elements. Unfortunately,         in mid-summer, our customers were able to enjoy                                                                                                                           7 Ole Red Nashville
the increase in disruptive weather patterns due to       our safe and entertaining destinations once again.
climate change is a tangible risk that properties will   Just like in previous crises, since the COVID-19
                                                                                                                                                                                                                                   7 Gaylord Springs
need to prepare for. Our priority-based approach         global pandemic, we have emerged as a stronger                                                                                                                              Golf Links
to asset enhancement leverages building assets.          and more resilient company. In addition to the in-
Occurring on a regular basis, a cycle of planning                                                                                                                                                                                  7 Wildhorse Saloon
and monitoring through numerous on-site inspec-
                                                         vestments made during the closure, we are now            Just like in previous
                                                         prepared for unprecedented health and safety
tions and strong relationships with our third-party      events. Ryman Hospitality Properties and Marriott
                                                                                                                  crises, since the                                                                                                7 The Inn at Opryland
operator, Marriott, is how we expect our assets to       prioritized the safety and wellbeing of our guests       COVID-19 global
                                                                                                                                                                                                                                   Participating businesses received signage that displays
stand resiliently during challenges.                     and employees during the COVID-19 pandemic. We           pandemic, we have                                                                                                the program’s signature green music note – designating
                                                         have made large investments in personal protective       emerged as a                                                                                                     their commitment to safety and health. They are also
                                                         equipment and the latest cleaning technology and
                                                         procedures, so that every person who enters our
                                                                                                                  stronger and more                                                                                                promoted on the website.
                                                         hotels is safe and comfortable in the environment        resilient company
                                                         that surrounds them.

                                                                                                                                                           LOCAL VENDOR HIGHLIGHT: RED KITCHEN FOODS

                                                                                                                                                          The Gaylord Texan has been partnering with Red Kitchen Foods for the last seven years,
                                                                                                                                                          a food products and service provider in Keller, Texas roughly 25 minutes from the resort.
                                                                                                                                                          Red Kitchen Foods is known for bringing local, homemade Tex-Mex flavor to the area
                                                                                                                                                          for both commercial and home kitchens. Two of Gaylord Texan’s most popular food and
                                                                                                                                                          beverage outlets, Riverwalk and Texan Station, use Red Kitchen Food’s chips, sauces, and
                                                                                                                                                          pickles for many of their dishes. Red Kitchen Foods is one of the most used local vendors
                                                                                                                                                          at the hotel and continues to provide quality products for the Gaylord Texan.

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Preservation: Preserving Our Cultural Heritage                                                                                                                                                                                                           Preservation: Preserving Our Cultural Heritage

                                                      In our future, we anticipate the UN SDGs will play

Community                                             an integral role in the enhancement of our ESG-
                                                      linked policies, programs, and procedures. Pres-                                             Notable Beneficiaries of RHP Foundation
Preservation
                                                      ently, we contribute to several goals; however, our
                                                      mindset of continuous improvement aims to maxi-
                                                      mize our orientation with these goals and expand                                                                                    Foundation Spotlight: YMCA
                                                      into other areas of the global agenda. Our com-                                                                                     Foundation of Middle Tennessee
With a portfolio of destination hotel assets, we      munity preservation efforts are aligned to SDGs 1
want to support resilient destinations, while help-   and 4.                                                                                                                              For more than 50 years, the YMCA of Middle Ten-                   We are proud to be a
ing preserve and enhance local heritage. As                                                                                                                                               nessee has nurtured young people, advocated for                   high impact partner of
such, we made firm commitments to strengthen the      Goal 1 (No Poverty): Through our foundation, we                                                                                     healthy living, and supported neighbors in need.                  the Y and look forward
local communities of our hotel operations, particu-   support several charities that seek to eliminate                                                                                    In 2020, the Y stepped up for our community like                  to continuing our sup-
larly in Nashville, the location of our corporate     poverty in the Greater Nashville Area.                                                                                              never before, responding to the COVID-19 crisis                   port of their important
headquarters. We are highly committed to our com-                                                                                                                                         by swiftly addressing critical needs without los-                 work, which ultimately ensures more opportunities
munities’ youth, arts, and education. Building on a   Goal 4 (Quality Education): One of our founda-                                                                                      ing sight of the long-term well-being of the youth                for underserved young people to grow, succeed
longstanding tradition of community engagement,       tion’s focus areas is Youth, and prospective re-                                                                                    it serves. That included engaging young minds in                  and thrive. To learn more about the Y, click here.
the Ryman Hospitality Properties Foundation (“RHP     cipients who seek to provide quality education to                                                                                   healthy behaviors through a consistent routine of                 The YMCA of Middle Tennessee aligns with the
Foundation”) was established in 2005 to formalize     underprivileged youth are highly prioritized by the                                                                                 out of school programming and providing more                      RHP Foundation in all its focus areas. By support-
and help elevate our charitable commitments and       RHP Foundation.                                                                                                                     than 58,000 meals for the now one in four children                ing the YMCA, the RHP Foundation helps educate
impact on local communities.                                                                                                                                                              experiencing food insecurity in Middle Tennessee.                 and enrich the lives of our youth and ensure critical
                                                                                                                                                                                                                                                            arts and cultural programs that heavily impact our
                                                                                                                                                                                                                                                            local communities can move forward. Over 35,344
                                                                                                                                                   Foundation Spotlight: National                                                                           members of the YMCA benefit from financial assis-
                                                                                                                                                   Museum of African American Music                                                                         tance from partners like the Foundation. This part-
                                                                                                                                                                                                                                                            nership supports SDG 4: Quality Education.

                                                                       Corporate Giving and                                                        The highly anticipated National Museum of African
                                                                                                                                                   American Music (NMAAM) has finally arrived. Locat-

                                                                       Community Engagement                                                        ed just steps from the Ryman Auditorium, NMAAM
                                                                                                                                                   celebrates the many musical genres created, influ-
                                                                                                                                                   enced, and inspired by African Americans through
                                                                                                                                                   collections that share 400 years of history using ar-                 Foundation
                                                                       The RHP Foundation manages giving at the corporate level and focus-
                                                                                                                                                   tifacts and interactive technology. And the world is                  Spotlight:
                                                                       es on making a difference in the communities directly impacted by our
                                                                                                                                                   paying attention, with the Wall Street Journal writ-                  Adventure
                                                                       assets. Most of our grants are made to Nashville-area organizations that
                                                                                                                                                   ing, "This will be a must-add not only to the itiner-                 Science Center
                                                                       help enrich the lives of people living in our home city. The RHP Founda-
                                                                                                                                                   ary of Nashville tourists but for anyone interested
                                                                       tion proactively engages with local community organizations to under-
                                                                                                                                                   in the history of music. Its state-of-the-art galleries               The mission of Ad-
                                                                       stand specific needs and opportunities to maximize impact. In addition,
                                                                                                                                                   powerfully affirm the centrality of African American                  venture Science Cen-
                                                                       the RHP Foundation evaluates grant requests on an ongoing basis and
                                                                                                                                                   music to this country’s music story as a whole." We                   ter is to open every
                                                                       primarily provides unrestricted funds to organizations that focus on the
                                                                                                                                                   are proud to support NMAAM and the critical role                      mind to the wonders
                                                                       following areas:
                                                                                                                                                   it now plays in elevating the rich musical legacy                     of science and tech-
                                                                                                                                                   of African Americans, in Nashville and beyond. To                     nology, fostering a
                                                                       Youth: Enrichment programs with an emphasis on providing opportuni-
                                                                                                                                                                                    learn more about                     better understanding
                                                                       ties to disadvantaged children in the local area.
                                                                                                                                                                                    NMAAM and find                       of ourselves and the
                                                                                                                                                                                    out how you can vis-                 world around us. Ad-
                                                                       Arts: Arts and cultural education programs that directly impact the com-
                                                                                                                                                                                    it, click here.                      venture Science Cen-
                                                                       munity and elevate awareness in the preservation of our history.
                                                                                                                                                                                                                         ter is an independent,
                                                                                                                                                                                  With a goal of pay-                    not-for-profit center. It
                                                                       Education: Primary, secondary, undergraduate, and post-graduate insti-
                                                                                                                                                                                  ing homage to the                      is dedicated to deliv-
                                                                       tutions with special interest in schools located near our holdings.
                                                                                                                                                   unique perspective of African American music and                      ering innovative, dynamic learning experiences within the realms of science and tech-
                                                                                                                                                   history, NMAAM aligns with the RHP Foundation’s                       nology to foster a better understanding of ourselves and the world around us. The
                                                                       In 2020, we made nearly $332,000 in unrestricted cash donations to
                                                                                                                                                   emphasis on supporting arts and cultural educa-                       44,000-square-foot space features more than 175 hands-on exhibits focused on biolo-
                                                                       many organizations through the RHP Foundation and other non-foun-
                                                                                                                                                   tion efforts that impact the community and elevate                    gy, astronomy, physics, earth science, energy, weather, sound, and space and is home
                                                                       dation charitable giving efforts in addition to in-kind support and board
                                                                                                                                                   awareness in preservation of our past. It is also an                  to the state-of-the-art Sudekum Planetarium. Supporting Adventure Science Center al-
                                                                       leadership support. Since 2005, nearly $6,400,000 has been donated
                                                                                                                                                   important partner as we seek to do more to amplify                    lows the RHP Foundation to further impact primary and secondary students in schools
                                                                       to local charities.
                                                                                                                                                   the contributions of Black and minority musicians—                    located near its holdings by providing unique learning opportunities within science and
                                                                                                                                                   past and present. This partnership also supports                      technology. We do have a leader on the board of directors and are a multi-year capital
                                                                                                                                                   SDG 4: Quality Education.                                             campaign contributor. This partnership also supports SDG 4: Quality Education.

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