2020 REFRESHINGLY SUSTAINABLE - Coca-Cola HBC Austria
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2020 REFRESHINGLY SUSTAINABLE
2 About this report 3
EVERYTHING ABOUT THIS
AT A GLANCE REPORT
Coca-Cola Austria reports on its sustainability activities
as Coca-Cola System.
3 About this report Coca-Cola Austria reports on its sustainability activities as Coca-Cola System.
4 Sustainability in numbers The following 2020 Sustainability Report offers a wide-ranging overview of essen-
6 Full of optimism towards a sustainable future, together tial sustainability topics and performance indicators for Coca-Cola HBC Austria
and Coca-Cola GmbH, which make up Coca-Cola System in Austria (see page 12).
8 World Without Waste progress report
As was the case in 2017 (the only sustainability report provided by Coca-Cola HBC
Austria at the time), this report was created in accordance with the Global Report-
ing Initiative (GRI) Standards: Core option. Since 2018, the report has been pub-
AT A GLANCE lished for the entire Coca-Cola System in Austria. It meets the requirements for
11 This much of Austria can be found in Coca-Cola the preparation of an environmental statement under EMAS Regulation
2018/2026, 2017/1505, and EMAS 1221/2009. Furthermore, in this report,
14 Our management teams
Coca-Cola Austria voluntarily fulfills the main requirements of the NaDiVeG
15 Responsible corporate governance
(Nachhaltigkeits- und Diversitätsverbesserungsgesetz [Sustainability and
Diversity Improvement Act]) to disclose non-financial information. This report
documents key figures collected between 2018 and 2020. It also includes
STAKEHOLDERS additional relevant activities and information up to the May 1, 2021, editorial
deadline. References to GRI contents are shown in the GRI Index starting on page
17 Stakeholder dialogue and key issues
66. The most important sustainability topics were determined by means of a
materiality assessment. The assessment was carried out based on an internal
employee survey and an external stakeholder survey (see page 18f). To ensure the
ECONOMY quality of this report, we were mindful of balance, comparability, accuracy, and
23 Anchored locally, together! currency of the information and data. The information in this report applies mainly
to Coca-Cola HBC Austria and Coca-Cola GmbH. Some of the specified data are
24 Our position: sustainable and proactive management
results from the entire Coca-Cola HBC Group or The Coca-Cola Company. In
25 Our suppliers these cases, reference is made to the Coca-Cola HBC Group’s integrated
Business and Sustainability Report, or the information provided by The Coca-Cola
Company. The materiality process, and the essential sustainability figures derived
COMMUNITY from it, were reviewed by our external auditor. The respective confirmation from
Kanzian Engineering & Consulting GmbH can be found on page 72.
27 Our commitment to our team
35 Quality management For environmental protection reasons, this report is only available as a free
36 Product responsibility download, in German or English, on our website www.coca-colahellenic.at.
38 We invest in the community
Gender equality is important to us. We therefore use gender-neutral wording
throughout this report. The forms of speech used relate to all genders equally.
ENVIRONMENT
45 Our resources, packaging, and waste If you have questions or comments, please contact Mark Joainig,
49 Water as a valuable resource Public Affairs & Communications Director Coca-Cola HBC Austria
51 Protection for the life source of our products under mark.joainig@cchellenic.com or Philipp Bodzenta,
52 Environmental protection and energy Public Affairs Director Coca-Cola Austria at pbodzenta@coca-cola.com.
57 Environmental Program 2021
59 Our environmental key figures at a glance
62 ABC analysis according to EMAS regulations
64
Direct and indirect environmental aspects according
to EMAS regulations
REG.NO. AT-000059
GRI INDEX This sustainability report meets
the requirements for the preparation
67 GRI Standards – Core option of an environmental statement in
accordance with EMAS 2018/2026,
2017/1505 and EMAS 1221/2009.
The data provided applies to the
year 2020.
4 Key figures Key figures 5
SUSTAINABILITY IN NUMBERS SOCIAL ENGAGEMENT
During the COVID-19 crisis, Since 2017 we have been providing young
We vigorously pursue our sustainability goals, even in challenging times such as these. We continue Coca-Cola provided people with new career prospects through
to focus on a balanced and sustainable packing mix that meets various needs and occasions, paying particular
attention to the careful use of water resources, working actively to reduce our CO₂ footprint. We are aid over €600,000 our #YouthEmpowered initiative. Around
committed to our team and the communities we are active in and engage in activities that positively through the Miteinand (Together) 4,300 JOBSEEKERS
impact the lives of our consumers. Emergency Fund, The Coca-Cola have received support up to date.
Foundation and beverage deliveries.
LOCAL FOOTHOLDS
Around
As part of the Get Active Social Business
Award, we promote social entrepreneurship and
innovation with cash and non-cash benefits worth over €90,000.
402 MILLION
LITERS In 2020, around PACKAGING
of beverages
€1.7 million
currently contains – based on the production volume – around 12.5%.
included in our
portfolio are produced was invested in resource conservation & RECYCLING The portion of reusable packaging included in our portfolio
per year in Austria. projects (raw materials, water, energy).
With the innovative
Grip&Gopackaging KeelClip™
for our six-packs of cans,
We were able to unite
we will save around 35 LEADING,
COMMITMENT 50 TONS DOMESTIC BEVERAGE BRANDS
of plastic annually in the future under one sustainable roof with the RecycleMich
TO OUR TEAM Women presently hold 39 %.
of our senior leadership positions. Currently,
in Austria. initiative (RecycleMe).
6 out of 10 members We currently
1.70 liters
in our senior leadership team at Coca-Cola HBC Austria require approx.
are women. WATER
Our team is as diverse as Our team dedicated approximately of drinking water
12,400 hours
our portfolio: Coca-Cola’s
per liter
employees come from
of beverage produced.
26 NATIONS.
7.9 million
to talent development. Through optimizations in our
production process, we have
been able to save an additional
With coffee,
PRODUCT RESPONSIBILITY
liters of water per year.
3
premium spirits
and hard seltzers,
we successfully tapped into
new beverage segments. ENVIRONMENTAL
9 BRANDS Overall, we were able
were integrated to surprise our consumers PROTECTION & ENERGY
into our portfolio
through this.
with37 innovations,
10 of which have Our Edelstal plant
The 2.86 MWp
photovoltaic system of the operators
Selina Photovoltaic GmbH and SOL
CO₂
reduced sugar or is supported by
2.9
calorie contents. Photovoltaik Capital GmbH on the roof
100% green power. This reduces emissions by
of our production site in Edelstal feeds
4,000 TONS A YEAR. gigawatt hours of solar power
into the grid each year.
6 Editorial Editorial 7
FULL OF OPTIMISM TOWARDS A
SUSTAINABLE FUTURE, TOGETHER
2020 has yet again shown us: Both these values are not only anchored within our business philosophy, but our everyday
solidarity and responsibility lives. Particularly in these challenging times it is more important than ever for Coca-Cola in
for and within society are the Austria to act as the responsible and reliable partner our clients, consumers, partners, and
foundation of sustainable employees value.
crisis management.
Since the start of the pandemic, the Coca-Cola System has set strong and targeted initia-
tives to overcome the corona crisis, both internationally and regionally. In Austria, our
Edelstal plant is a critical part of the infrastructure due to its key position within the food and
beverage industry. As part of our top priority to secure the health and safety of our employ-
ees and their families, we were able to provide Austrians with our products at all times. This
represents an unparalleled achievement which was only made possible thanks to the com-
mitment and dedication of every single person involved, showing us, yet again, that our team
is the most important ingredient to our success.
From the get-go of the pandemic, we supported our clients and partners, bundling our Not least due to the situation surrounding corona, 2020 saw the e-commerce sector gain
efforts and resources where they are most needed: with the Miteinand Emergency Fund importance given the variety of digital sales potentials it presents for us and our clients and
and additional programs such as Das erste Coke geht auf uns (The First Coke Is On Us) and consumers. Through involvement with getsby and Alfies, we accommodate this develop-
Gast Wirt Kultur (Guest, Host & Culture) we were able to strengthen the hotel, food service, ment and work alongside our partners to advance sustainable initiatives and innovative
and events sectors which were particularly affected. As Coca-Cola System, in Austria, and solutions. As an innovation leader in the field of digital solutions, the RecycleMich initiative,
The Coca-Cola Foundation worldwide, we were able to implement far-reaching measures, brought to life by Coca-Cola Austria in partnership with the environmental management and
donating a total of $120 million in COVID-19 aid, as well as supporting aid organizations and collection expert Reclay, also has one single aim in uniting the beverage industry: the sus-
medical facilities in their work. tainable increase of collection and recycling rates in Austria.
In 2020 we also showed that we made a strong impact on equal opportunity and diversity, In 2020, we were able to continue our path towards being a beverage company that offers a
despite the challenging situation. We teamed up with the international women’s network, the product for every taste and situation and delighted our consumers with various new product
female factor, expanding our long-term partnerships with organizations such as Special innovations. With our entry into the category of spirits, hard seltzers, and coffee, we were
Olympics. Our program #YouthEmpowered, helping us positively impact the lives of unem- able to tap into new market segments during this challenging year. These additions will
ployed youths since 2017, was continued in 2020 through virtual means. sustainably enrich the Austrian market with products such as Topo Chico or Costa Coffee.
Not only our development into a one-stop-shop provider for clients within the food and
And even if the corona pandemic seems to currently overshadow all else, we always had a beverage sector is on a positive path: despite challenging conditions we were yet again able
sustainable and optimistic future in mind and an ambitious goal to support it: since 2018, a to expand our market share of non-alcoholic beverages in Austria by 0.4* percentage points.
“World Without Waste” has been the vision behind every activity in every one of our regions.
In 2020 we continued to pursue this goal behind the backdrop of the pandemic, somewhat These strategies, measures, and initiatives stem from a philosophy that has guided
less vigorously but no less persistently. We continue to rely on a balanced and sustainable Coca-Cola for over 130 years: we stand for optimism, joie de vivre, openness, and courage to
packaging mix to meet our customers’ and consumers’ wide variety of needs. With the try new things. Therefore, when we set goals to benefit our clients and consumers, we don’t * market value share of non-alcoholic beverages 2020:
24.3%: Source: Nielsen Markettrack, Total
expansion of our reusable glass portfolio now including 1L Coca-Cola and Römerquelle just want to help get out of this situation together, we have an overreaching, more positive, Non-Alcoholic Beverages, LH incl. H/L, FY2020 vs.
bottles, we are increasing our reusable ratio within the retail sector. Reusability and recycling and sustainable future for us all in sight. FY2019
material ratio play a large role when it comes to a lot of our packaging. In 2020, we were able
to integrate Grip&Go cardboard packaging and sustainable and innovative packaging solu-
tions for our aluminum multipacks.
We are also well ahead of schedule in terms of energy and resource efficiency and were able
to achieve significant process improvements when it comes to the use and treatment of a
valuable resource: water. Herbert Bauer Philipp Bodzenta
General Manager Coca-Cola HBC Austria Public Affairs Director Coca-Cola Austria
8 World Without Waste Progress report World Without Waste Progress report 9
WORLD WITHOUT WASTE
PROGRESS REPORT
Collection rate (PET) Recycling rate (PET) Recyclability rate
Even in challenging times, is the RecycleMich app that was presented in 100 % by 2030 50 % by 2030 100 % of packaging by 2025
World Without Waste
we pursue our vision of a March 2021. The app rewards correct Goal
world without waste. collection and recycling behavior with
Although the well-being of our employees, attractive prices and intends to contribute to 30 % recycled PET incorporated
90 % by 2029 90 % by 2025 EU requirement
clients, and consumers has been in the the increase of consciousness and commit- by 2030
foreground for us this past year: we still ment towards recycling within the popula- 70 % 3 out of 4 bottles 100 % for Römerquelle 100 % technical recyclability
vigorously pursued our ambitious goal in tion. The pilot project will be evaluated for enter the recycling of packages in AT This is where we stand
38 % for the entire portfolio*
2020. Since 2018, a “World Without Waste” the first time in Q3 2021. process. in Austria
has been our vision of a sustainable future *PET products bottled in 2020 in Edelstal
for trade in every region we are present in. By
2030 we would like to collect and recycle the We are driving the
same number of bottles and cans as we circular economy together.
introduce into the market. The Coca-Cola Strong partnerships are at the heart of our
Company set an ambitious milestone to focus when it comes to increasing collection
achieve a collection rate of 90% by 2025. and recycling rates for primary packaging in
With these important and self-imposed Austria. Coca-Cola continuously works
goals, we have even exceeded the EU Waste strategy, we act as an innovation towards this goal together with local part-
guidelines. leader regarding packaging, and we con- ners such as Altstoff Recycling Austria (ARA)
stantly work on optimizing existing packag- or Reclay Group. Together with our clients PET has had its most successful year so in 2020, we were able to integrate an innova-
Collection rates play a large role within our ing and creating package-free and more we have also worked on concepts to raise far: over 28,200 tons of PET material – tive and eco-friendly solution into our
strategy given that we are aware that our eco-friendly alternatives for our products. awareness and attention for collection and corresponding to around 1.13 billion PET process: the Keel-Clip™ is an external
packaging and how we handle it are at the proper recycling, while simultaneously bottles – were recycled, helping us gain Grip&Go packaging that removes plastic film
center of the discussion on plastic waste. We offering practical solutions with added value: valuable secondary raw material for new PET from our sixpack of cans, therefore consid-
are committed to leading a constructive We encourage proper since September 2020, Alfies, Vienna’s bottles. This represents a 7.3% increase in erably contributing to the decrease of plastic
dialogue with our stakeholder groups and collection and recycling. fastest online supermarket, collects as a comparison to the previous year. in secondary packaging. This change will lead
have set sustainable targets to be a part of A high collection rate is indispensable for the part of a co-operation with Römerquelle to an annual saving of around 50 tons of
the solution. Within our World Without reuse of PET bottles. A deciding factor for used PET-bottles from consumers during plastic in Austria. We want to stay on this
this is also the contribution our consumers their next delivery, and disposes of these We accelerate recyclability. road and create more eco-friendly packag-
make. With the RecycleMich initiative, which correctly. One hundred percent of the materials we ing and continue to save packaging material
http://www.recyclemich.at
Further information about the started as a pilot project in Vienna, use for our PET bottles and cans are recycla- where we can.
RecycleMich app can be found Coca-Cola Austria was able to unite the The PET to PET Recycling plant in Müllen- ble. To close material cycles, we use a
on the website. Austrian beverage industry behind the EU dorf, founded by Coca-Cola HBC in cooper- complex process adding high-quality re-
aims of achieving a 90% collection rate for ation with four other beverage producers, is granulate from PET bottles to new PET We are expanding
one-way beverage packaging by 2029. At the a prime example of the success of our bottles. Since 2019, various Römerquelle our reusable portfolio.
heart of this initiative, which seeks out active efforts with strong partnerships to increase PET bottles are made exclusively out of We rely on a balanced and sustainable
solutions to achieve the collection rates set, the collection and recycling rates. PET to 100% recycled PET. In terms of the propor- packaging mix to meet a wide variety of
tion of recycled material in new PET bottles, customer and consumer needs as well as our
the EU specifies a recycling quota of 25% by ambitious sustainability goals. The increase
2025, and 30% by 2030 at the latest. With of reusable rates and the expansion of our
our Römerquelle PET bottle made from portfolio within this area was therefore the 1-liter Coca-Cola refillable glass bottles.
100% recycled material, this puts us over 10 vigorously pursued in 2020. At Coca-Cola Our 0.33-liter Coca-Cola glass bottles are
years ahead of the EU aims. At the end of HBC Austria, most of our brands have available in selected grocery stores.
2020 our bottles across the entire portfolio successfully been available in reusable glass
of PET bottles produced at the Edelstal plant bottles for years in the food service and Due to the partial closure of the food service
yielded a recycling material rate of 38%. This hotel industry – from our Römerquelle sector during the corona pandemic – a
decline in comparison to the previous year is mineral water to sodas such as Coca-Cola, sector in which we use reusable containers
due to the low availability of recycling materi- Fanta, and Sprite, and even FUZETEA, and to a large extent – our share of reusable
al leading back to the increased demand. We Cappy. Refillable premix and postmix con- packaging slightly declined despite the
aspire to significantly increase this share in tainers are available for our clients using introduction of new reusable packaging in
2021 compared to 2020, particularly against dispensing systems. In the retail sector, our the retail sector in 2020. Overall, this share
the backdrop of the continuous develop- refillable portfolio was expanded through the – measured in terms of production volume
ment of processes for PET recycling, aimed introduction of the 1-liter Römerquelle and – currently lies around 12.5%.
to increase the availability of material.
As is the case with our PET bottles, recycling
percentage and reusability play a large role ttps://www.coca-cola-oesterreich.at/sustainability
h
when it comes to all other packaging we use https://at.coca-colahellenic.com/de/a-more-sustainable-future
– such as our films or reusable glass bottle Further information for a “World Without Waste” can be found on Coca-Cola ONE and
cases. With the repacking of aluminum cans the Coca-Cola HBC website.
AT A GLANCE Coca-Cola Austria at a glance 11
THIS MUCH OF AUSTRIA CAN
BE FOUND IN COCA-COLA
Coca-Cola HBC Austria is one of the leading drink companies in Austria and a strategic
bottling partner of The Coca-Cola Company. Together, these two companies form the
Coca-Cola System in Austria and always offer the right drink for every occasion with their
innovative product range tailored to the needs of consumers.
Around 900 team members work every day for Coca-Cola The companies
System clients in Austria. The Coca-Cola HBC Austria employ-
ees work in our headquarters in Vienna, in our sales offices in Coca-Cola HBC Austria GmbH
the federal states, and our state-of-the art production and Clemens Holzmeister Straße 6
1100 Wien
logistics center in Edelstal (Burgenland). From there, we supply
the entire Austrian market with Coca-Cola products. We deliver
Tel: 01-61060-0
to around 60,000 clients in the food retail and food service E-Mail: info@coke.at
sector, through which our products reach our consumers. www.coca-colahellenic.at
Additionally, around 5,600 drink coolers ensure that these
products are cooled nationwide. Production and logistics center:
Edelstal
At The Coca-Cola Company (Coca-Cola GmbH), we also
ensure that our brands and products stay in demand Branches and depots:
among consumers. To do so, we stay on top of current Asten, Premstätten, Salzburg, Innsbruck,
Klagenfurt, Dornbirn
trends and develop marketing strategies for the Austrian
market in cooperation with our globally active col-
Coca-Cola HBC Austria is part of the
leagues. Coca-Cola HBC Group.
General Manager: Herbert Bauer
We produce locally and distribute exclusive ÖNACE-Code: 11.07-0
premium brands.
In addition to the known brands, Coca-Cola, Fanta, Coca-Cola GmbH
Sprite, and Mezzo Mix, our product portfolio also Am Europlatz 2
includes the Austrian mineral water Römerquelle, 1120 Wien
FUZETEA, the premium bio brand Honest, Cappy,
Tel: 01-66171-0
as well as energy drinks from Coca-Cola Energy
E-Mail: info@coke.at
and Monster, and the sports drink Powerade. www.coca-cola-oesterreich.at
Coca-Cola HBC Austria is also an exclusive distri-
bution partner of Costa Coffee as well as the inter- Coca-Cola GmbH is part of
national premium spirit brands Glendalough, The Coca-Cola Company.
Lucano, Nemiroff, Padre Azul, the Famous
Grouse, and Tonka Gin. In 2020 we entered the Country Manager: Fabio Andrea Cella
hard seltzer market with Topo Chico.
Aside from bottling directly at the production site
in Edelstal, specific products for the Austrian
market are produced in other Coca-Cola HBC
Group plants. Austria also produces drinks for the
Slovak market.
12 Coca-Cola Austria at a glance Coca-Cola Austria at a glance 13
Coca-Cola HBC Austria’s Our memberships: bag-in-boxes are produced on one line each. Creating value together
warehouse We are a member of numerous industry- Per hour and line, we can produce between Our business model is at the heart of everything we do. It defines which activities we pursue, the relationships we build on,
relevant associations and represent our twelve and up to 45,000 containers. The and the performance and results we aim to achieve in order to create value for all stakeholders – both in the short, medium
Internal surface: company and the interests of the beverage glass line produces a maximum capacity of and long term.
30,000 m2 industry within these associations. 45,000 containers and is therefore one of
– Charta der Vielfalt (Diversity Charter) the fastest lines and extremely energy
Overall capacity:
Around 1 million pallets per year
– forum ernährung heute (f.eh) (Forum efficient. Not only is its speed impressive but CAPITALS
Nutrition Today) so are the highest safety standards it func-
– Forum Natürliches Mineralwasser (Forum tions under. Since 2020, Coca-Cola HBC We carefully manage inputs to Financial Natural Social
Storage capacity
2018: 45,000 pallets Natural Mineral Water) Austria also fills Coca-Cola, Fanta, Sprite, our business with a focus on Shareholders’ equity, debt Water, energy, eco-system Communities, customers,
2019: 45,000 pallets – GS1 Austria Mezzo Mix, and Römerquelle cans on a new preserving the resources Manufactured
services, biodiversity suppliers, diverse groups of
available to us. stakeholders, NGOs, IGOs,
2020: 44,500 pallets – UN Global Compact canning line. The high-tech line produces Plants, warehouses, distribution Intellectual industry coalitions
– Union of European Beverages Association around 90,000 cans per hour, which centres Brands, standards, processes,
Gate2Gate time: (UNESDA) amounts to approx. 25 cans per second. corporate reputation Partnering
2018: 02:26 h Human
– Verband der Getränkehersteller With the implementation of innovative With The Coca-Cola Company
2019: 01:43 h Employees, partners
Österreichs (Association of Austrian packaging technologies such as the
2020: 01:37 h
Beverage Manufacturers) KeelClipTM system – cardboard-based
Throughput
– American Chamber of Commerce sixpack packaging – we are able to produce
(Pallets moved per man hour) – Österreichischer Markenartikelverband sustainable secondary packaging solutions. VALUE ADDED BY
2018: 32 pallets/hour (Austrian Association for Brands)
2019: 33 pallets/hour – Österreichische Industriellenvereinigung The blow molding hall is where the PET Broadening our
2020: 31 pallets/hour (Federation of Austrian Industries) preforms are blown into their typical bottle Optimising distribution while Joining forces Winning
– Österreichischer Gewerbeverein shape before being transported to the our production gaining efficiencies with our customers the trust of
Loaded pallets/day infrastructure continuously through outsourcing for flawless execution our consumers
(Austrian Craft and Trade Association) bottling plant. Not to be missed is our
2018: 4,042 pallets (average) – Österreichischer Süßtoffverband automated warehouse that can house a
2019: 3,853 pallets (average) (Austrian Sweeteners Association) remarkable 45,000 pallets. Here, “LGVs”
2020: 3,382 pallets (average)
– Österreichisch-Amerikanische Ge- – driverless forklifts – use a laser to scan Value created
sellschaft (Austro-American Society) their position, allowing them to automatical- We endeavour to
– Österreichische Sporthilfe (Austria Sports ly move between two products. Automated deliver value through
Manufacturing desired outputs with
Aid) logistic management enables exact planning
Community maximum efficiency
– Österreichische Gesellschaft für Er- for efficient loading and unloading of goods We use these inputs to Bottling the
engagement and care.
nährung (Austrian Nutrition Society) to be transported. manufacture our beverages. manufactured
We engage with consumers,
– Verband der Ernährungswissenschaften beverages
employees and communities. Unit cases of beverages
Österreichs (The Association for Nutri- Our aim is to build a solid
2.1 billion
tional Scientists Austria) The Coca-Cola Company foundation of trust in our
Company so that our business Customers
– Verband der Diätologen Österreichs The Coca-Cola Company is a Total Beverage
(Austrian Association of Dieticians) Company offering 500 brands in over 200 can thrive. 1.6 million
– Protective Association countries. In addition to the company’s Consumers served
– Österreichischer Spirituosenverband Coca-Cola brands, the portfolio includes over 600 million
(Austrian Spirits Association) some of the world’s most valuable beverage Direct employment
– Österreichischer Kaffeeverband brands, including plant-based beverages of 27,722
(Austrian Coffee Association) the brand AdeZ, Ayataka Green Tea, Costa Distribution Sales and execution
We distribute the final We work with our customers (Data: Coca-Cola HBC Group)
Coffee, Dasani water, Del Valle juices and
Brand Ownership products through our to reach consumers.
fruit nectars, Fanta, Georgia coffee, Gold
Consumer Marketing unique logistics
High-Tech in Edelstal Peak Tea and Coffee, Honest Tea, innocent
Portfolio Development infrastructure.
Our production and logistics smoothies and juices, Minute Maid juices,
Concentrate Supply center in Edelstal sets new Powerade sports drinks, Simply juices,
standards in many areas. A smartwater, Sprite, vitaminwater and ZICO
core element of the plant is Coconut Water. The company is listed on the VALUE SHARED WITH
our water treatment and syrup New York Stock Exchange.
Data & Insights
hall. The highly modern infra- We create value for our Employees Communities Consumers
Portfolio Strategy and environment
structure of the water treatment stakeholders which, in turn, Rewarding our people Meeting consumer needs by
Investments in Revenue Growth
system enables water prepara- The Coca-Cola HBC Group builds value for our business Secures a skilled and motivated Enriching the lives of offering them choice and quality
Talent Exchange tion of around 300 m3 water per Coca-Cola HBC Austria is a subsidiary of over time. workforce communities, contributing to Generates revenue, contributing
World Without Waste hour, while the syrup room Coca-Cola Hellenic Bottling Company AG The Coca-Cola Company
the public good and safeguarding to the sustainability of the
the environment business
mixes and prepares the based in Switzerland. The company is a Investing in our business and Makes us local and earns us the
concentrate for our soft drink growth-oriented consumer goods and executing flawlessly Shareholders
trust of our communities
production. The room con- strategic filling partner of The Coca-Cola Ensures a fruitful partnership for Delivering strong sustainable
sists of 16 tanks with multi- Company, with a sales volume of over 2 years to come Customers earnings and dividends
Helping customers increase sales Establishes a supportive
functional programming and is billion unit cases, with production and
Production of Beverages Provides us with channel diversity shareholder base
designed for easy mainte- distribution centers in 28 countries, supply-
Customer Marketing, nance. A total of 11 bottling ing around 618 million consumers annually.
Execution & Management systems (“lines”) are available for The company is listed on the London stock
Portfolio Sales & Route to Market bottling in the production center. exchange and has a secondary listing in
Bottling Capex Investments We use two lines to bottle our reusa- Athens. Coca-Cola HBC is listed in the Dow
ble glass bottles and five lines for our Jones Sustainability Index as well as in the
PET bottles while premix, postmix, and FTSE4 Good Index.
14 Coca-Cola Austria at a glance Coca-Cola Austria at a glance 15
OUR MANAGEMENT TEAMS RESPONSIBLE CORPORATE
Coca-Cola
GOVERNANCE
HBC Austria
Coca-Cola strives to achieve the best possible economic and ecological business results and sustainable
growth. We are firmly convinced that these goals can only be achieved through careful business activity and
require compliance with the highest corporate and social responsibility standards. Respect for the individual
Herbert Bauer and compliance with rules and guidelines are the core of our integrative business culture.
Country General Manager Coca-Cola HBC Austria
Values are a Focus on knowledge Responsibility within
commitment. transfer & transparency Coca-Cola Austria
Coca-Cola HBC Austria depends on the When joining the company, every employee Our sustainability goals are based on the
trust of its clients, consumers, and the undergoes extensive online training which global goals for sustainable development put
community in which the company works. We clearly communicates the contents of our forth by the UN (see page 17). We have set
all must earn this trust every day anew. Our guidelines and the manuals. The training is ourselves specific environmental goals
Francesca Pasini Bettina Augeneder Mark Joainig Andreas Hosiner workplace culture and our market success followed up by a brief multiple-choice test to relating to energy and water consumption,
Chief Financial Officer Human Resources Director Public Affairs & Country Sustainability are founded on our values: to win over verify the knowledge retained. Random as well as CO₂ emissions, and are pursuing
Communications Director Manager clients, promote our employees and knowledge checks are also carried out their implementation at the highest man-
high-performance standards, integrity, among all employees throughout the year in agement level. Our management, in Austria,
learning, and cooperation. We treat each addition to tailored, personalized training unites competencies in sales, marketing,
other with respect at the workplace and sessions being held for specific employee commercial excellence, supply chain, fi-
value the contributions of all team members. groups. In 2020, one of our annual focus nance, human resources, public affairs &
We know that we can only be successful if we weeks on the topic of “Ethics & Compliance” communications, legal and business solution
create an inclusive, fair, and positive work- was dominated by the new and revised systems (IT) skills. Corporate responsibility is
place environment. We act firmly within the guidelines as well as a general knowledge integrated into the duties of Coca-Cola HBC
Christoph Till Manuela Unger Claudia Simon Nicole Gruber market, but our actions are always legal and refresher for all employees. Austria and Coca-Cola GmbH Public Affairs
Sales Director Marketing Director Legal Director Austria National Environment ethically correct. We keep our promises and & Communications departments. These
Manager do the right thing, not just the easiest thing. Coca-Cola HBC and The Coca-Cola Com- departments report directly to the General
Above all, we always act with integrity pany have been official members of the UN Manager or the Public Affairs & Communica-
towards the community we live in and work Global Compact since 2006 and are com- tions Director Europe.
in. mitted to its goals. Naturally, we follow this
commitment locally in Austria. The program, Maintaining and improving the environmen-
which was founded in 2000, brings together tal management system is one of the central
Guidelines as an companies, UN organizations, labor, and civil tasks of Coca-Cola HBC Austria’s six-mem-
essential benchmark societies as well as governments in order to ber Sustainability Team. In addition to
Coca-Cola HBC and The Coca-Cola Com- promote universal principles in the fields of environmental issues, the team manages
Saskia Gutmann Felix Sprenger Gabriele Bergler
pany’s Code of Business Conduct serves as human rights, labor, environment, and the occupational safety, quality, and legal com-
Commercial Country Supply BSS Country Manager &
Excellence Director Chain Manager E-Commerce Coordinator our group-wide guideline, extensively listing fight against corruption. pliance tasks. The Sustainability Manage-
all standards for employee conduct within ment Department then reports directly to
business life. Coca-Cola Austria applies this Additionally, the Coca-Cola HBC manage- the Supply Chain Manager. As part of the
code locally. Our commitment to integrity ment team encourages everyone to speak management system, legal requirements
and ethical conduct is particularly important up when guidelines or rules are not ob- such as the Employee Protection Act, Waste
Coca-Cola
in regard to the prevention and detection of served. With the help of the Speak Up! Management Act or Trade Regulation Act
GmbH
corruption. Coca-Cola System’s attitude Hotline, external stakeholders can also (incl. all associated regulations) are regularly
toward bribery and corruption is clear and anonymously report potential violations or established and checked for compliance
simple: we have a zero-tolerance policy. ask questions regarding guideline topics, with the support of a legal management
Every Coca-Cola Austria business location is electronically or via telephone. solution. Our compliance with these legal
Fabio Andrea Cella regularly reviewed for corruption risks. The requirements is determined during internal
Franchise Country Manager Coca-Cola GmbH anti-bribery guidelines and our compliance audits or special internal legal compliance
handbook deliver a detailed understanding audits, such as official inspections. We had
of our anti-bribery and anti-corruption no environmental sanctions or transgres-
program. sions last year. That is why we can conclude
that we adhered to legal obligations in the
2020 assessment year and can confirm this
in our management review.
Philipp Bodzenta Petra Burger Katharina Rößl Gregoire Martinez Katerina Saraki
Public Affairs Director Communications Director Marketing Manager Business and Commercial Finance Manager ttps://at.coca-colahellenic.com/de/about-us/gtc-policies-and-guidelines
h
Strategy Manager https://www.coca-colacompany.com/shared-future/people-values
You can find the download link for our policies and guidelines on these websites.
STAKEHOLDER Stakeholder 17
STAKEHOLDER
DIALOGUE AND KEY ISSUES
Within the scope of our sustainability strategy, we strive to optimize our measures
and initiatives. That is why Coca-Cola Austria maintains an open and transparent
dialogue with its stakeholders. We also use this dialogue to identify the main sustainability
issues and risks.
Coca-Cola and its stakeholders have been engaging in a structured
dialogue for years. Based on the processes of the Coca-Cola HBC Group,
we were able to define the following relevant stakeholder groups for
Coca-Cola Austria:
– Employees
– Clients and trade partners
– Suppliers
– Trade organizations/interest groups
– NGOs/environmental organizations
– Media
– Universities/academic institutions
– Politics and administration (including local communities)
Regular exchanges with our stakeholders in all the countries we
are present in, builds the basis for our materiality process and
provides essential feedback on our actions. The annual group-
wide materiality process supports the following aspects:
– Identification/verification of key issues
– Materiality for our stakeholders
– Effects on the environment and society
– Sustainability risk management
With the support of stakeholder assessments, we were able
to identify twelve topics pertaining to the three dimensions
“economy”, “environment” and “society”, which we then
rated according to their relevance (please see description
of the twelve sustainability topics on page 20).
Our selection of the key issues, and our sustainability
strategy, Mission 2025, are based on the 17 Sustainable
Development Goals (SDGs) of the United Nations. The
SDGs set clear sustainability aims for all countries and the
international community until 2030. Coca-Cola HBC
analyzed these 17 goals on a group level, to identify which
ones are particularly relevant to our business activities and
which of these aims we can contribute to (see Coca-Cola
HBC Sustainability Report, 2020: page 50–51).
ttps://www.coca-colahellenic.com/en/investor-
h
relations/2020-integrated-annual-report
You can find the current Coca-Cola HBC Annual Report under
the link above.
18 Stakeholder Stakeholder 19
At group level, Coca-Cola HBC organizes an the topicality and public discussions in During the assessment of solutions in the
annual stakeholder forum. In 2020, this Austria, we asked questions targeting the discussion surrounding beverage packaging,
forum was held online due to the COVID-19 issue of “beverage packaging” and provided “reduction of packaging material” was rated
pandemic. The forum was attended by 100 the option for respondents to give free feed- highest, followed by “use of 100% rPET”, and
participants from 20 countries. The virtual back on sustainability measures: the “use of environmentally friendly alterna-
event, titled Climate Action in the New tives” or the “expansion of reusable packag-
Normal, focused on climate action in light of In the materiality assessment, the two topics ing”.
the pandemic. Speakers for this current “packaging” and “environmental protection
issue included Lučka Kajfež Bogataj, Profes- & energy” (both 9.3) again stood out as the With an average rating of 8.0 on a scale of
sor of Climatology at the University of leading topics – with a clear gap to the 1–10, stakeholders viewed the 2019 sustain-
Ljubljana, Tomas Nauclér, Senior Partner & third-ranked topic (“water,” 8.9). The com- ability report as largely positive. However,
Global Leader of Aftermarket & Services and ments and criticisms expressed focused on there were a few critical suggestions for
Sustainability Practices at McKinsey, and the topics of “packaging” (deposit, reusable), improvement. For example, it was noted that
Andrea Cipolloni, CEO Europe at Autogrill. “circular economy,” and “health & nutrition”. self-criticism could also be expanded on in
Additionally, annual stakeholder surveys are The large number of comments concerning the report and key figures could be explained
held in many countries. “reusable beverage containers” strongly in more detail.
reflect the current public debate.
In 2020, the sustainability measures put into
Stakeholder surveys in Austria The largest difference between materiality place by Coca-Cola were ranked as follows:
In March 2021, Coca-Cola Austria intro- and Coca-Cola Austria’s performance can “returnable glass containers for food service
duced an anonymous country-specific be found in the four topics “packaging”, industry clients” was noticed the most (79
online survey for the fourth time in a row, “environmental protection & energy”, %), followed by “local involvement” such as
reaching out to over 180 stakeholders. With “sustainable procurement”, and “health & “Special Olympics” or “Youth Empowered”
56 respondents, we had a response rate of nutrition”. The perceived performance is (72%) and the “increase of the reusable
almost 30%, similar to the previous year. The considerably below the materiality. This share in retail” (61%).
survey asked stakeholders to rate the suggests that there is potential for optimiz- Our materiality topics
materiality of the twelve sustainability topics ing either the measures themselves or the The results of this year’s stakeholder survey to Coca-Cola Austria and its stakeholders. Sustainability Report, 2019: page 55). The
we identified. They also had the option to corresponding communication. were incorporated in the reevaluation of our The values concerning the significance of assignment of topics to the Global Report-
rate Coca-Cola Austria’s management of materiality matrix. The matrix now specifies the impacts were adopted from the consoli- ing Initiative (GRI) indicators can be found in
these topics (on a scale from 1-10). Due to which themes are of particular importance dated annual report (see Coca-Cola HBC the GRI index (page 67–70).
Materiality matrix Coca-Cola Austria 2020 The top issues Beverage packaging 2021
for our stakeholders: Regarding the current discussion surrounding beverage packaging in Austria:
10
How useful do you find the following solutions?
2019:
1. Packaging
2. Environmental protection Reduction of
& energy packaging materials 9.0
3. Water
Packaging Use of 100%
Environmental 8.4
protection & 2020: recycling PET
energy 1. Environmental protection
& energy
9 Use of eco-friendly
8.2
Materiality for stakeholders
1. Packaging alternatives
Water 3. Health & nutrition
Sustainable procurement
Expansion of reusable
2021: packaging offer in trade 8.1
Product quality Health & nutrition
1. Packaging
Employee satisfaction
2. Environmental protection
& energy Expansion of separate
Human rights & diversity 7.9
collection for PET bottles
Corporate governance 3. Water
Investment in the community
System of incentives
8 Responsible marketing for consumers 7.2
Direct & indirect
economic impacts
Deposit on single-use
packaging 6.3
Subsequent
waste separation 5.7
0 1 2 3 4 5 6 7 8 9 10
7 Usefulness of beverage packaging measures
7 8 9 10
1 = not very useful, 10 = very useful
Importance of economic, environmental, and social impacts
Rating on a scale of 1–10 … Economic dimension … Environmental dimension … Social dimension20 Stakeholder Stakeholder 21
The management approaches for our 12 sustainability topics
1. Corporate governance, 5. Responsible marketing 9. (Responsible) Water management
business ethics and anti-corruption Effective product marketing is one of the The main ingredient in our beverages is
To us, it is important to conduct all our most important business activities of the water. Water is central to our production Managing sustainability risks
business activities with integrity and respect Coca-Cola system. Our responsible ap- process as well as to the growth of the Our risk management is very closely aligned Exact procedures and approaches are Due to the increasing relevance of sustaina-
for the community. This concerns all aspects proach can be seen in our marketing activi- plant-based ingredients of our beverages. with the key issues identified. This is imple- defined within the EMR process and risks and bility topics, we split the sustainability risks
of corporate governance: We have zero ties. Elementary schools, for instance, are Safe, high-quality and available water is mented at a Group level within the Enter- benefits are to be represented equally into three separate risk groups in 2019. This
tolerance for violations of our Code of marketing-free areas to us. Furthermore, essential to human health as well as to the prise Risk Management (ERM) framework (Smart Risk programs). The likelihood of was done in order to enable more targeted
Business Conduct and our anti-corruption several years ago we committed not to health of ecosystems. It supports sustaina- and supervised by the Chief Risk Officer occurrence and possible consequences to processing. These risk groups consist of
policy. market to children under 12 anywhere in the ble communities and economic growth. (CRO) of the Group in close coordination the company are defined for each risk. “packaging”, “environmental protection” and
world. Our consumers can find all informa- with the person responsible for each topic. “water”. We currently cover a total of 13 risk
2. Direct and indirect economic impacts tion about ingredients and calorie content 10. Investments in the areas. An exact description of the risks, their
As an international company, we ensure on all our packages – per portion as well as in community/regional responsibility possible effects, and how we encountered
positive socio-economic contributions and relation to the daily requirement as part of a The success of our business strongly de- them, can be found in the consolidated
Area of risk and description Relation to the topic of sustainability
support measures to increase the quality of balanced diet. pends on the strength and well-being of our Annual Report (page 54). An overview of the
life in the communities in which we are communities. Our investments in the Plastic and packaging waste sustainability risks covered can be found in
active. We can see these progresses in our 6. Climate protection and energy community, as well as our commitment to it, – Increasing stakeholder concerns about – Packaging, recycling, and waste the table to the left.
contributions, especially when it comes to For Coca-Cola, the effects of climate can mainly be seen in the fields of youth, packaging waste and plastic contamination management
wages, tax payments, payments to suppli- change carry potential risks such as rising environment, water, and community – Sustainable procurement
ers, and contractual partners as well as energy costs, CO₂ taxation, a threat to the well-being. Environment and CO₂ Climate risks and
investments in community projects aiming supply of sustainable water and raw materi- – Growing climate crisis – Environmental protection and energy financial repercussions
to improve environmental and social als, as well as slumps in business due to 11. Employee satisfaction – Failure to meet our CO₂ reduction targets – Sustainable procurement We are attracting worldwide attention
aspects. changed weather conditions. For Coca-Cola, and engagement – Availability of raw materials thanks to our management of climate
measures for climate protection have The success of our business strongly de- change risks and their financial consequenc-
Water
3. Health and nutrition strategic priority. We also see economic pends on whether we manage to fill talented, es. Coca-Cola HBC believes that the Task
– Water availability – Water management
Coca-Cola HBC is aware of the fact that advantages thanks to a long-term invest- healthy, happy, and committed people with – Water scarcity in regions with business activities – Sustainable procurement Force on Climate-related Financial Disclo-
personal health and the well-being of the ment in energy efficiency and low-CO₂ enthusiasm and whether we can keep them – Poorer water quality due to climate change sures (TCFD) recommendations constitute
community are moving into the center of technologies. in our company. Education and training, important steps towards creating a volun-
attention. We understand the importance of motivation and commitment to our employ- Consumer health and well-being tary set of rules for the disclosure of climate
a balanced diet and want to help consumers 7. Packaging, recycling, ees, access to well-being programs as well – Failure to adapt to health and consumption – Health and nutrition risks and their financial consequences. When
trends – Responsible marketing
make responsible beverage choices. We and waste management as to a safe work environment are the core of – Public health policies affecting the ingredients, – Product quality and integrity considering climate risks, a general distinc-
offer a wide range of beverages in different Every year, Coca-Cola HBC sells more than 2 our corporate culture. sugar content, and health effects of our tion can be made between physical and
packaging sizes, which are often available as billion unit cases (product units) for which products transition risks:
sugar-free or low-sugar options. Additional- different packaging materials with clear 12. Human rights and diversity
Employees
ly, we provide clear and transparent nutri- quality requirements are used. As an integral Respecting human rights is central to Physical risks are direct consequences of
– Too unattractive as an employer to acquire – Employee satisfaction & commitment
tional information on all our products. component of our products, packaging is a corporate responsibility. That is why we aim sufficient numbers of qualified and experienced – Human rights & diversity climate change such as flooding, storms,
key element for our business processes, to create a work environment which pro- workers – Community/regional responsibility temperature increases or the rise in sea
4. Product quality and integrity especially when considering the raw material motes diversity and inclusion and fully level.
respects human rights along the entire value Quality
Our business strongly depends on product demand, and the possibility for recycling and
quality and integrity, market leadership, sales reuse after consumption. chain. Today, human rights are a key indica- – Incidents regarding quality/food safety – Product quality and integrity Transition risks encompass all indirect
– Product contamination
volume, sales figures and the community’s tor for companies everywhere in the world. aspects which are a result of changing
trust. To Coca-Cola, product integrity 8. Sustainable procurement Ethics and compliance political conditions, laws, taxes or consumer
means offering beverages of the highest The procurement of raw materials has a big – Fraud risk to companies – Corporate governance, business ethics behavior.
quality in order to meet customers’ and impact on our economic, operational, and – Sanctions due to employee or partner non- and anti-corruption
compliance with anti-bribery or corruption laws
consumers’ expectations in every aspect. environmental footprint. That is why our Coca-Cola Austria explicitly committed to
Apart from functionality, quality, safety, suppliers’ behavior has a direct effect on Strategic partnerships the climate protection goals and measures
taste, and design this also includes intangible Coca-Cola HBC’s sustainability perfor- – Deterioration of cooperation within the – Direct and indirect economic to proactively address both these risk areas
values such as brand values. mance and obligations, which have many Coca-Cola System consequences (see Coca-Cola HBC Group – Sustainability
different economic, environmental and Report, 2020: page 62f).
Health and safety
social effects.
– Insufficient management on behalf of health and – Employee satisfaction & commitment
safety team
– Workplace accidents with deaths or injuriesECONOMY Economy 23
ANCHORED LOCALLY,
TOGETHER!
Coca-Cola is home all over the globe and has been firmly rooted in Austria
for over 90 years. Resource efficiency and sustainability are the center of our
investments in our regional location.
Since 1929, Coca-Cola has been a perma- We believe in Austria.
nent component of the local economy and Since 2013, Coca-Cola HBC Austria bottling
has been making valuable contributions to and logistics have been unified under one
the value chain with its investments. The roof in our high-tech production center in
Coca-Cola System currently provides Edelstal. Within a few years, the plant devel-
around 900 jobs with an employment effect oped into one of the largest within the
of almost 12,000 jobs in other economic Coca-Cola HBC Group. Between 2012 and
sectors. Each job within the Coca-Cola 2019, we invested around €104 million in the
System therefore guarantees another site. In the past year, another €21 million
eleven jobs within the Austrian economy. went into various infrastructure projects.
(Source: Steward Redqueen: Socio-eco- The largest projects in 2020 include the
nomic impact of the Coca-Cola System in establishment of another filling line for cans,
Austria, 2017). We cover Coca-Cola Austria supporting the future reduction of 50 tons of
and Coca-Cola GmbH’s economic accom- plastic packaging yearly through the integra-
plishments in the Integrated Annual Reports tion of the packaging options using the
of the Coca-Cola HBC Group, or rather, The innovative Grip&Go external cardboard
Coca-Cola Company. packaging – the so-called KeelClip. Our
investment in two new hot water boilers,
including an efficient control system, guar-
antees that we are able to sustainably and
precisely reduce the consumption of natural
gas and electricity and thus our CO₂ emis-
sions. Overall, €1.7 million was invested in
projects which brought along resource
around conservation (energy, water, raw materials).
402 million
liters of beverages from our portfolio are
produced annually in Austria.
» Our strong commitment to the region in which we operate is
demonstrated not least by the investments made in our site in
Edelstal in the Burgenland. In 2020, we were able to send
another strong signal for local production and value creation
by commissioning a new canning line.« Patrick Redl
Plant Manager Edelstal
Coca-Cola HBC Austria
ttps://www.coca-colahellenic.com/en/investor-relations/2020-integrated-annual-report
h
https://www.coca-colacompany.com/reports/business-sustainability-report-2019
You can find Coca-Cola HBC’s and The Coca-Cola Company’s current Annual Report here.24 Economy Wirtschaft 25
OUR POSITION:
SUSTAINABLE AND
PROACTIVE MANAGEMENT
We are committed to customer and consumer satisfaction and growth. We actively pursue this goal
by fostering dedicated and efficient teams by supporting our community and protecting the environment.
Our products guide We grow through competitiveness
you through your day. and innovation.
Our consumers’ tastes and preferences We want to strengthen our competitive
constantly change. That is why they are at ability and be dynamic and flexible within the
the heart of all our activities and why we offer market. That is why we continuously work to
an innovative and tailored range of products. provide the best possible conditions for our
We aim to provide the right product for every economic activity. We also rely on new
taste and situation – 24 hours, 7 days a week. technologies to simplify our processes,
The following applies to each of our prod- reduce costs, increase speed, and ultimately
OUR SUPPLIERS
ucts: it complies with the highest quality create extraordinary customer experiences.
standards, is labeled with clear nutritional The careful use of our resource plays an
information, and is offered chilled at all important role in this.
times, if possible. We take our responsibility
towards consumers very seriously. That is
why we do not advertise in media targeting We tackle the issues
children under the age of 12 (see page 37). in our surroundings. We focus on building relationships with suppliers who are guided by the same principles and
Since 2019, we do not offer drinks with We are convinced that our business can only run ethical businesses. We strive to treat our partners the same way we would like to be treated.
added sugar in secondary schools. be successful if the same applies to the
economic, social, and environmental
surroundings we work in. Sustainable,
We celebrate our market responsible actions build trust, and trust OUR GROUP-WIDE There is a whole lot of Austria in Coca-Cola: we try to positively influence our carbon
success with our clients. builds the foundation of our relationships GOALS 2025: we produce around 402 million liters of soft footprint when it comes to purchasing. For
Our close and long-standing customer with our stakeholders. Sustainability is drinks in Austria, per year. When procuring example, we keep delivery routes as short as
Raw material procurement
relationships build the foundation of our therefore deeply rooted in our business our raw materials, we specifically work with possible when it comes to one of our most
100% of the most important ingredients
success. The needs and wishes of our clients philosophy: we set ourselves ambitious and regional suppliers as much as possible. In important suppliers for promotional displays
from agricultural cultivation are pro-
are the top priority for our employees. We long-term goals, position ourselves as an doing so, we count on raw Austrian materials at the point of sale.
cured from suppliers who adhere to the
not only deliver the best quality goods on environmentally aware market leader, and and services that carry a monetary value of
guidelines for sustainable agriculture.
time but as a strong business partner we consistently work to reduce our carbon around €139 million.
also create added value for both sides along footprint while supporting society. With Sustainability as selection criteria
the entire value chain. these goals always in mind, we continuously For us sustainability starts during the bidding
work to optimize our business processes and Our suppliers meet high standards. process and when contracts are signed with
WHAT WE DO
decisions. Through regular assessments, we All our suppliers sign our Code of Conduct new suppliers. Our membership in the
IN AUSTRIA:
We foster our commit ourselves to live up to our responsi- and commit to high standards within pro- Ecovadis sustainability platform allows us to
employees’ potential. bility and our activities and foster open and Sustainable ingredients duction and work safety, human rights, monitor the CSR performance of our busi-
The best teams deliver the best customer transparent communication. are our winning formula anti-corruption, and environmental protec- ness partners and assess the risk to our
service. That is why we aim to create a In 2020, in Austria, we were already tion. Every supplier must fulfill the company. The platform thereby provides a
workplace environment that encourages our procuring around 95% of our most Coca-Cola HBC Group and The Coca-Cola win-win for both sides: our membership with
employees to fully utilize their potential. We important agricultural ingredients from Company's Supplier Guiding Principles. Ecovadis promotes transparency regarding
highly value diversity (see page 30) as we suppliers who satisfy the guidelines for CSR practices, using reliable ratings and
believe that different talents and points of sustainable agriculture. Environmental protection and sustainable global benchmarks. As members, our
view increase customer satisfaction. procurement hold global importance within partners can benefit from these advantages.
Coca-Cola and particularly in Austria. Our In 2020 we were able to introduce 17 new
Supplier Guiding Principles form the prereq- suppliers to Ecovadis.
ttps://at.coca-colahelleniccom/
h uisites for our business relationships. These
de/about-us/gtc-policies-and- also contain our partners’ environmental
guidelines assessment. New suppliers are subject to a
https://www.coca-colacompany. tender and evaluation process. Additionally,
com/our-company/supplier- external environmental certification institu-
guiding-principles tions (Ecovadis) are also involved and regu-
Our Supplier Guiding Principles larly monitor compliance with the standards.
are also available for download. Through cooperation with regional partners,You can also read
