2019 Sustainability Report - Colliers International Real Estate Management Services
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2019 Sustainability Report Colliers International Real Estate Management Services
Contents 3 A Message from our President 4 Colliers REMS at a Glance 5 Milestones 6 Case Study: Metrotower III 7 Case Study: 175 Hargrave Street 8 Case Study: 95 St. Clair Avenue West 9 How we Achieve Sustainability 9 Our Overarching Strategy 10 Our Approach 15 Discover GreenSpace 16 2019–2020 Goals
REMS 2019 Sustainability Report | 3
A Message from our President
As our industry continues to evolve, it is becoming increasingly important for us to look ahead and consider
how we can elevate our managed properties, and our service offerings, to new heights. At Colliers International
Real Estate Management Services (REMS), our priority has never wavered from delivering our clients and
occupants the results that will resonate with them; not just on a business level, but on a human level.
In 2018 we were pleased to launch Colliers GreenSpace, our all-encompassing sustainability platform that
enhances our stakeholders’ overall sustainability experience and unites all our sustainability efforts. Moving into
2019, we have transitioned into the next phase of the GreenSpace platform, which has now evolved to include
green technology alongside the other key pillars, like occupant engagement and internal staff engagement,
allowing for them to naturally intersect.
We take pride in our personal investment in the sustainability-focused success of our three primary
stakeholders: our employees, occupants, and clients. Our purpose is to emphasize sustainability at every
touchpoint and encourage those in our community to go the extra mile, explore new innovations and implement
new initiatives that will reduce our overall impact on the environment.
Our continued focus over the last year has been on pursuing green building certifications at our managed
properties and our efforts over the last year have resulted in the receipt of numerous accolades, including three
awards at the BOMA Canada National Awards with a noteworthy two TOBY (The Outstanding Building of the
Year) Awards; making this our third consecutive year being recognized by BOMA Canada. We also successfully
reported into the Global Real Estate Sustainability Benchmark (GRESB) for the second consecutive year. John Duda
With our ongoing commitment to excellence, we continue to challenge the status quo and create new President
reduction targets for us to meet and exceed, thus reducing our impact and creating a future that is as connected Real Estate Management Services, Canada
to the environment as we are to it. Colliers International
In 2020, we are committing to:
Reduce Ontario greenhouse Reduce Alberta greenhouse Reduce British Columbia greenhouse
gas emissions by 3% gas emissions by 1% gas emissions emissions by 2%
REMS 2019 Sustainability Report | 4
Colliers REMS at a Glance
650+
employees
in Canada
60M+SF
managed across
Canada
20M+SF
Green Building
$2.5M
avoided energy
$17B
assets under
Certified costs in 2018* management
*Based on subset of industrial and office properties across Canada (British Columbia, Alberta, Ontario)
REMS 2019 Sustainability Report | 5
Milestones
2019
Expanded third-party
software platform to
2013 2015 2017 track utility expenses at
all managed properties
First Colliers Fitwel
Certified property
Second consecutive year
Developed a 40% of our reporting into GRESB
BOMA BEST portfolio secured
certification a Green Building Published second
Hired our first
strategy Certification Sustainability Report
energy manager
Established Created and Hired our third energy
first internal implemented 10+ manager
sustainability internal sustainability
strategy policies Published first
Sustainability Report
Hired our second
energy manager First year reporting into
GRESB
Implemented third-party
tracking software at key Launched Colliers
GreenSpace
2014 properties
2016 2018
REMS 2019 Sustainability Report | 6
Case Study
2018/2019 Achievements
• 8.4% (524,437 kilowatt hours [kWh])
reduction in energy consumption
• 5.8% ($27K+) reduction in
energy costs
• 64 tonnes of carbon dioxide equivalent
(CO2e) in avoided emissions
• $38K+ (~50% of capital energy project
costs) in total incentives claimed on
Metrotower III behalf of the client
Bringing an Innovative, First-Class Approach
to Energy and Water Management • 7% reduction in water consumption
through servicing and optimization of
rainwater cistern and exterior water
Burnaby, BC Client:
feature
2014 Office | 411,477 SF Metro Vancouver
Water District
REMS 2019 Sustainability Report | 7
Case Study
2018/2019 Achievements
• Recognized with BOMA
Canada’s 2019 TOBY
(The Outstanding Building of
the Year) Award
• Washrooms upgraded with
water-saving fixtures
• Variable frequency drives (VFDs)
installed on the chillers
175 Hargrave Street • Installed high efficiency boilers
A Collaborative Team Approach
Delivers Energy and Water Usage Reductions • Implemented building-wide
lighting upgrades
Winnipeg, MB Client:
1974 Office | 71,724 SF I.G. Investment
Management, Ltd.
REMS 2019 Sustainability Report | 8
Case Study
2018/2019 Achievements
• 95 St. Clair Avenue West was recognized
with numerous awards and designations,
including BOMA Canada’s 2019 TOBY
(The Outstanding Building of the Year)
Award
• Installed Building Insight Platform (BIP)
to facilitate operational recommendations
and fault detection
• Offset all hydro consumption
with Green Power
• 13% (597,262 kWh) reduction in energy
95 St. Clair Avenue West consumption, equivalent to $97K
Energy Efficient Measures Propel a Historic • 13.1% (2,304 cubic metre [m3]) reduction
Property to a New Level of Prestige in water consumption, equivalent to
$8,400
Toronto, ON Client:
1967 Office | 246,434 SF Desjardins Financial
Security Life Assurance
REMS 2019 Sustainability Report | 9
Our Approach
6
01 Energy & Water Management
02 Waste
03 Green Building Certification
Elements 04 Health & Wellness
that help us continuously improve 05 Occupant Engagement
our built environments for our
occupants, staff, and clients. 06 Innovation & Technology
Our Sustainability Vision
“To be a leader in advocating and executing sustainability initiatives in our managed properties.”
REMS 2019 Sustainability Report | 10
Our Approach
01 Energy & Water Management 02 Waste
Using excess energy and water dwindles our natural The industrial, commercial, and institutional sectors are responsible
resources and unnecessarily increases greenhouse for 65% of the 25 million tons of waste generate annually in Canada
gas emissions. The way we measure our usage is and only divert 19%.1 Increasing the amount of waste streams at our
consistently being fine-tuned so that we can accurately properties, while communicating the diversion and capture rates to all
establish baselines and strategies to ultimately consume less. We are building stakeholders, helps drive awareness and action. Many of our managed
continuously seeking improvement in our energy reporting and in properties, like 160 Bloor Street East in Toronto, Ontario, and our corporate
2019 we were proud to offices in Toronto and Vancouver
participate in the Canada commit to a mission of producing zero
Green Building Council waste. They regularly host waste and
(CAGBC) Disclosure recycling educational events, such as
Challenge, supporting e-waste collection drives that promote
industry efforts to establish proper waste disposal.
a nationally standardized
property benchmarking
program.
Electricity Savings* Natural Gas Savings* Water Savings*
(year-over-year)—12.5%: (year-over-year)—3.5%: (year-over-year)—6.26%:
equivalent to $2,320,000 equivalent to $80,000 equivalent to $112,000
*Based on subset of industrial and office properties across Canada (British Columbia, Alberta, Ontario)
1.
https://rco.on.ca/Our-Work/ici-waste-reduction-committee/REMS 2019 Sustainability Report | 11
Our Approach
03 Green Building Certification 04 Health & Wellness
Green Building Certification improves overall building Six in ten Canadians believe “their employer has some
performance and efficiency, enhances the value responsibility in ensuring their good health.”2 Colliers acknowledges
of the asset and helps reposition a property within that the health and wellbeing of both staff and occupants is of
the marketplace by increasing occupant retention the utmost importance. On both a corporate and property level,
and satisfaction. We fully support and believe in Green Building we have hosted an interactive national challenge, called the EcoChallenge,
Certifications, such as BOMA BEST and LEED, as they help which encourages participants to implement small and subtle changes, such
promote the six key pillars as choosing an active commute, that
we promote. positively impact their daily lives.
2.
http://www.sunlife.ca/static/canada/Sponsor/About%20Group%20Benefits/Group%20benefits%20products%20and%20services/The%20Conversation/Bright%20Papers/files/1748-03-12-e.pdfREMS 2019 Sustainability Report | 12
Our Approach
469 6,186 4,193 23,716 531 6,758
160 48 596 569 259 3,120
509 2,778 9,815 143 306
The Colliers 2019 EcoChallenge Impact Highlights
2 262 41 6,122
Weeks Participants Teams Actions Completed
(Occupants and Colliers Employees)REMS 2019 Sustainability Report | 13
Our Approach
05 Occupant Engagement
The behaviour of the people within a property greatly influences
the overall environmental impact. Our philosophy is to engage and
educate the people we interact with in our properties to help build
small behavioural changes that add up. We do this by:
• Making it plug-and-play for occupants to easily choose sustainable practices
• Ensuring our property sustainability initiatives line up with our occupants’
corporate sustainability goals
Our properties across the country are home to urban beehives and vegetable gardens.
• Being a part of our occupants’ resource teams for corporate
social responsibility
Many of our property teams offer Active commuting or “green” Our property teams actively strive Fitness programs, like yoga, walking
occupants a mobile occupant commuting is consistently offered to create communities in our clubs, and stair climbs are regularly
engagement app that features content with the availability of branded bicycle properties and have hosted farmers hosted for occupants to take
relating to sustainability or distribute racks, cages, and car share programs. markets, recycling drives, Earth Day advantage of.
sustainability-themed e-newsletters. documentary screenings, informational
bee kiosks, and more!REMS 2019 Sustainability Report | 14
Our Approach
06 Innovation & Technology
More of our managed properties are investing in emerging
smart technologies to support their sustainability efforts,
which ultimately result in cost savings and improved
occupant satisfaction. Some of the technologies our
properties have adopted include: IoT sensor platforms, battery storage,
EV charging stations, building automation systems, and cloud storage.
We are committed to introducing more of these technologies to our
property managers and building operators who champion these projects
and ensure they are successfully implemented.
Some of our tech partners include:
CopperTree Analytics, Peak Power,
RYCOM, Yardi, and PUMAREMS 2019 Sustainability Report | 15
Discover GreenSpace
Colliers REMS has three
primary stakeholders:
our teams, clients,
and occupants. Each
Sustainability Energy management
initiatives projects stakeholder plays a significant and
integral role in what we do. In order
to enhance the value we add and
increase our communications to
Green building Occupant each stakeholder, we created Colliers
certifications engagement and GreenSpace, an all-encompassing
communications
sustainability platform that strives
to enhance our stakeholders’ overall
sustainability experience.
GreenSpace will unite all the
Market positioning Internal staff sustainability efforts from our
and identity engagement
corporate head office, multiple
Colliers REMS offices across the
country, and the individual buildings
we manage. Our sustainability
platform has evolved so that it now
includes a technology pillar.REMS 2019 Sustainability Report | 16
2019–2020 Goals
Looking forward, Colliers REMS will look to accomplish the
following milestones:
Goal 1 Goal 2 Goal 3
Track Increase Green Building Set GHG targets in
Certifications to
100%
of utility usage at our managed
45%
by the end of 2020
2019
as a Colliers GreenSpace
properties initiative
Status Update Status Update Status Update
The following targets have
Currently been set for 2020:
20% 33%* British Columbia
is green building
certified 2%
reduction (in
Currently track 20%* metric tons CO2)
(* = based on subset of asset
class; office, retail, mixed-use) Alberta Ontario
1% 3%
reduction (in reduction (in
*Based on 2019 portfolio. May be subject to change metric tons CO2) metric tons CO2)Mer Ebrahimzadeh
Manager, National Sustainability & Energy
Real Estate Management Services
+1 647 204 0435
Mer.Ebrahimzadeh@colliers.com
Nicky Arthur
Energy & Sustainability Manager
Real Estate Management Services
+1 604 661 0885
Nicky.Arthur@colliers.com
Clarke Stewart
Energy Manager
Real Estate Management Services
+1 437 929 8973
Clarke.Stewart@colliers.com
Colliers International
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