THE BACK-TO-WORK KIT - HQO
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The Back-to-Work Kit
Opportunity
Now is a time to foster a greater sense of
connection and ensure tenants feel safe,
excited, and comfortable returning to the
physical workplace.
Your tenant experience (TeX) app should be
the primary vehicle for all building-related
updates. Tenants will be expecting frequent,
transparent updates and having a go-to
informational resource will be critical.
Preparing for the ‘Next’ Phase
Now Next Later
As federal and state governments Welcome occupants back to the Restore faith and optimism in the
implement new safety guidelines, building by executing practices and safety of the workplace and the
tenants are now returning to the policies that put the safety of your value of the office experience.
office in phases. Landlords have a tenants first. Leverage data to optimize
greater responsibility than before to A new generation of technologies operational efficiency, create
provide real-time updates on what’s will be required to ensure tenant exceptional tenant experiences,
been done at the building, what is safety, create touchless and stabilize your assets in the
currently being done, and what will experiences, mitigate your risk as a “new normal.”
change. landlord, and address behavioral
Landlords must establish a change of remote work.
back-to-work plan and technology Key focus areas: communications,
stack that will help ease any
safety, logistics, and health.
uncertainty and safely welcome
employees back to their offices.
Getting Started
Establishing the Plan
1. Define “Back-to-Work” objectives
2. Determine “Return Date”
a. Considerations
3. Confirm “Welcome Back” messaging
4. Deploy HqO “Back-to-Work” solution
a. Communications
b. Safety
c. Logistics
d. Health
1. Define Objectives
● Welcoming tenants back; acknowledging, informing, celebrating
● Re-engaging tenants through the app
● Fostering connection via the app
● Informing employees on the building updates, procedural and operational
changes
● Educating employees on building services, amenities, and app features
● Emphasizing the building community through the app, as everyone will be
craving both community & connection
● Supporting and rebuilding retailers (onsite and/or local)
2. Determine the ‘Return Date’ Following State & Federal mandates and Ownership’s conversations with key tenant contacts, the “Return Date” can be defined as either (1) the day in which the first Tenant returns to the building in earnest or (2) a large enough percentage of the Tenant population returns (as defined by Ownership).
2a. ‘Return Date’ Considerations Considerations The following criteria will influence the “Return Date” and trigger the deployment of the “Back-to-Work” plan. ● Percentage of tenant population in the building vs. WFH ● Staggered return rates and corresponding timelines ● Changes in programming budget/expenses ● Emotional pulse of the tenant population
3. Welcome Back Messaging
The Welcome Back Message will be key to re-engaging tenants and reiterating that
your app will be the primary vehicle for building updates and announcements.
Reach out to an HqO representative for a free email template.
Tips: Communication Methods:
● Acknowledging what we just ● Email campaign
endured ● Featured piece of content in
● Noting what's been done at the the app (promoted post)
building ● Accompanied by a push
● Informing how we’re moving notification
forward, both operationally and ● Lobby banners
in celebration. ● Digital & elevator signage
4. Deploy HqO “Back-to-Work” Solution COMMUNICATIONS SAFETY LOGISTICS HEALTH
Communication
● Push notifications for property teams
○ Landlords can send notifications to the entire building population to
communicate critical health and safety information
● Cleaning content plan/management
○ HqO team will create and execute a content schedule to communicate
building cleanliness and health (e.g. cleaning updates, maintenance
updates, infrastructure updates, etc.)
● Building protocols content plan/management
○ HqO team will create and execute a content schedule to communicate
new procedures and protocols for the property (e.g. distancing in
common areas, elevator distancing, mask requirements, etc.)Communication Cont.
● Document management (e.g. sign a waiver in app)
○ Consumers can sign waiver in a native app experience and documents
organized and stored by company/user in HqOS
● Emergency notifications (LiveSafe)
○ Landlords can leverage a professional emergency notification system
in the building for both top down and bottom up reporting
For Communication solution support: Click Here and
schedule a free consultation with HqOSafety
● Digital access (OpenPath, Proxy, HID)
○ Users can unlock doors and access turnstiles without having to
physically touch them
● Touchless elevator calling (Destination Dispatch)
○ Users can call elevators without touching buttons
● Digital visitor management (Soloinsight, Proxyclick,
TractionGuest)
○ Landlords have visibility on volume of non-tenants coming into their
buildings and can send information about building protocols to guests
before they arrive.
○ Guests can show QR code and avoid touching their ID or a physical
pass
For Safety solution support: Click Here and schedule a free
consultation with HqOHealth
● Sanitation stations
○ Landlords can provide sanitation supplies and services to
consumers such as cloth masks and communicate/coordinate
within the app
● Healthcare bundle (Concentra, LifeStance)
○ Landlords can provide companies and consumers with both
telemedicine and in-app health services, combined with convenient
delivery from in-app providers on premise
○ Landlords can provide wellness workshops, health screenings and
temperature checks to tenants
For Health solution support: Click Here to schedule a
free consultation with HqOLogistics
● Space management (TableList, Density, Robin,
Smarten Spaces, Vergesense, Teem)
○ Landlords have the capabilities to provide tenants with space
management software. Landlords also have the ability to
communicate density of space, foot traffic and spacing guidelines
of communal spaces
● Office capacity management
○ Landlords have the capability to provide tenants with software to
manage what employees request to come in the office and who
can come in, and when
For Retail-Specific Programing: Click Here to schedule
a free consultation with HqOLogistics Cont.
● Scheduling
○ Landlords and their tenant companies can manage work days,
arrival times and attendance in the building in order to track density
and social distancing.
● Enabling retail pickup (Ritual)
○ Landlords can provide the safe delivery of meals to outposts within
their buildings through the Ritual offering.
○ By providing updated protocols and hours, tenants can take
advantage of existing promotions.
● Work order (Angus, Tikkit)
○ Repackage work order purpose for COVID-related issues.We believe that now more
than ever we need technology that connects
people in positive ways in the real world.
Let us help.Thank You! For more information on your personalized back-to-work plan, contact us: hello@hqo.co
HqO’s sample plan for
digital engagement
Modern tenant experience is seamless and not defined by
business hours or working locale. Part of creating an excellent
tenant experience is fostering community and focusing on real-
world and human interaction. Now more than ever, it’s critical to
help tenants maintain that sense of community and remind them
that they are your top priority.
To help, we’ve put together a sample two-week digital
engagement plan so that property managers and the entire
building staff can remain connected with and continue building
community in your tenant population.
Inside you’ll find 10 different activities, complete with a sample
description and paragraph to explain and pitch the program to
tenants.
© 2020 HqO || www.hqo.co || hello@hqo.coHqO’s sample tenant engagement
plan for remote workers
30-Minute Yoga
A live-streamed yoga class offered by a partner or outlet such as
FitSpot.
DAY 1 We’re here for you, thinking about you, and we’re in this together. In an effort to keep us all connected,
calm, and healthy during these uncertain times, we’re welcoming tenants to join {[fitness instructor]
of [class/company name]} for 30 minutes of yoga for a fast blast of total-body conditioning that
integrates strength exercises, plyometric movements, and active recovery. No equipment necessary!
Free Tarot Reading
A tarot card reading produced by a free website.
DAY 2 Want to check what’s in your cards?
Curious to see how the stars align for you?
Pull the card that can change your destiny!
30-Minute Meditation
A live-streamed meditation session guided by a partner or fitness
outlet.
DAY 3 In this time of uncertainty, it’s especially easy to become overwhelmed and overtaken with the burden
of the world around us. That’s why we’re partnering with {company} to bring you a session of guided
meditation. Close your eyes, take a deep breath, and let’s collectively center ourselves while we let our
troubles melt away to begin the day.
The Opera
A live-streamed past performance of the Opera, presented by an
institution such as the Met
DAY 4 A live-streamed past performance of the Opera, presented by an institution such as the Met
To provide some grand opera solace to opera lovers in these extraordinarily difficult times, enjoy a live
stream of a complete operatic gem from a collection of HD presentations from the past 14 years. New
to opera? Explore new musical horizons from the comfort of your home and join your colleagues for a
virtual discussion of the performance when it’s finished.
Museum Tour
An interactive, 3-D tour of a museum such as the Smithsonian
DAY 5 The Smithsonian National Museum of Natural History virtual tours allow visitors to take self-guided,
room-by-room tours of select exhibits and areas within the museum from their desktop or mobile
device. Visitors can also access select collections and research areas at our satellite support and
research stations as well as past exhibits no longer on display.
© 2020 HqO || www.hqo.co || hello@hqo.coHqO’s sample tenant engagement plan for remote workers
45-Minute Fitness
A live-streamed fitness class offered by a partner or outlet such as
DAY 1 Reebok.
Try this 45-minute Fitness at Home class! Trained staff will walk you through exercises you can do
from your living room without any special equipment.
Ivy League Learning
400+ free online classes provided by universities around the nation.
DAY 2 Looking to learn a new skill or polish up on an old one?
Ivy League schools in the U.S. are offering 450 free courses -- from Computer Science to Health and
Medicine -- for all to try!
Home Cooking Resources
Articles, recipes, and more, organized by an group such as America’s
DAY 3 Test Kitchen.
Up your home cooking game with articles and recipe collections!
Check back often for new posts every day about topics you’re looking for now: pantry-friendly
inspiration, info on ingredient substitutions, and big-batch recipes you can freeze.
Play In-App Trivia
DAY 4 Play prize trivia for a chance to win a prize!
Take a few minutes to step away from work and have a bit of fun with trivia! Answer correctly and you
could be the winner of a special prize.
Writing Prompts
A compilation of writing inspiration prompts
DAY 5 Invigorate your next lunch break or start a new after work Happy Hour!
Get your creative juices flowing with any of the below prompts. With over 700+ possible stories to be
made, choose the one that speaks to you!
© 2020 HqO || www.hqo.co || hello@hqo.coIt is more vital than ever to remind your tenants that their building
community is here for them. However, when they go back to work,
it will be even more critical to define your relationships with them.
For help with your back-to-work transition planning, be sure to
check out HqO’s Back-to-Work Plan for specialized real-world
programming.
As always, if you have any questions, if you’re interested in learning
more, or simply if there’s anything we can do to help, please don’t
hesitate to reach out to us either by contacting your HqO tenant
experience representative, or via email at hello@hqo.co.
© 2020 HqO || www.hqo.co || hello@hqo.coYou can also read
