ZENDESK TO JIRA CAPABILITIES GUIDE - Begin Your Migration Today cprime.com or call (877) 800-5221
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ZENDESK TO JIRA
CAPABILITIES GUIDE
Begin Your Migration Today
cprime.com or call (877) 800-5221
ZENDESK TO JIRA MIGRATION SOLUTION
Cprime Migration Services
Cprime offers comprehensive solutions to integrate, migrate, consolidate, or scale Atlassian
applications across various environments, architectures, and toolsets.
Our team of experts is ready to assist clients with all types of Atlassian-related migrations, including
migrations between Atlassian Cloud and Self-Hosted environments, consolidations of multiple Atlassian
environments, and migrations from related 3rd party tools into the Atlassian ecosystem.
1. We focus our migration efforts on data 2. Our comprehensive suite of proprietary tools
completeness and strive to maintain data and scripts allows us to perform migrations
integrity throughout the entire process, and upgrades cleanly and efficiently, with
starting with comprehensive data analysis minimum disruption or downtime to clients'
and extraction, continuing with meticulous environments. Upgrades can be scoped and
data transformation, and ending with a final included as part of migrations solutions or
dataset loaded into the target systems. as separate services.
As a global Atlassian Enterprise Platinum Partner and two-time Atlassian Agile Partner of the
year, combined with our Agile knowledge as a SAFe SPCT Gold Partner, Cprime has become
the partner of choice for Fortune 500 companies that are pursuing true business agility.
Data extraction from
source systems Data transformation
mapping and clean-ups
EXTRACTION TRANSFORM
Data import to
Target system setup, target system and
data mappings, and customizations
extraction scripts DESIGN LOAD
Data validation
and post migration
ANALYSIS SUPPORT support
BENEFITS OF MIGRATING TO JIRA
Solution Highlights
We understand that many factors contribute to making an impactful decision like changing your Agile
technology platform, and a Zendesk to Jira migration can be costly, improperly configured and result in
data loss when handled by inexperienced Jira admins or deficient experts.
You can now achieve end-to-end visibility from ticket tracking through bug fixes,
bringing your users and developers closer together for faster service management
support and remediation.
As your organization grows, have confidence that your service management tool
can grow with it. Jira is highly customizable with over 1,000 available add-ons and
integrations.
Organizations recognize immediate cost-savings and efficient IT support with more
affordable and consolidated Jira license costs and manageable product support.
Atlassian continues development and innovation for their Jira products so that they
will grow and evolve with your organization.
Cprime has completed over 500+ successful migrations, with an extensive bench of
Certified Jira experts.
YOUR CORE BUSINESS PROBABLY ISN’T
UNDERSTANDING JIRA, BUT OURS IS!
Cprime Jira Software solutions are based on years of
success optimizing and delivering Jira Software for
clients in all industries and verticals.
Migrate with confidence; your data fidelity and security are of the utmost priority with the
Cprime Guarantee.*
Don’t limit the power and impact of your service management tool! Any deltas of
functionality can be identified with an extensive gap analysis and it can introduce more
robust reporting and functionality with the customizable power of Jira.
Legacy data, object mapping, and terminology can be easily mapped and correctly
configured for Jira with custom workflows, screens, custom fields, attachments, and
data history.
Our Migration solution includes a test migration and UAT first to ensure a smoother
proactive production migration in less time than if done internally.
500+ successful migrations, with an extensive bench of Certified Jira experts.
Our Zendesk to Jira Migration Solution offers a detailed migration plan, including an automated Product
to assist with Extraction, Translation and Loading of Data from Zendesk to Jira to ensure that your
attachments, html and content move over and maintain their integrity. Also, Cprime believes post-
migration support and Executive and team training are just as vital for proper change management
and accelerated adoption, key tenets to Cprime’s Zendesk to Jira Migration Solution and a successful
migration.
As a global Atlassian Enterprise Platinum Partner and two-time Atlassian Agile Partner of the year,
combined with our Agile knowledge as a SAFe SPCT Gold Partner, Cprime has become the partner of
choice for Fortune 500 companies.
To learn more about getting the most out of Jira, visit:
www.cprime.com/services/tools/atlassian/rally-to-jira-migration-kit/
JIRA SERVICES & SOLUTIONS
We have three solutions that best fit most migration needs and additional à la carte services that ensure
you migrate over exactly what you want, how you want it, and with a Cprime guarantee.*
BASIC - $25K
Included in Plan
IP Script Toolkit Included
Hours Up To 80 Hours
Tickets (Portfolio Items, Stories, Defects, Tasks) Up To 25,000 Tickets
Request Types Up to 3
Users Up To 200 Users
Fields (Custom + System) Up To 20
Attachments Included
Field & Configuration Mappings Included
Field & Configuration Jira Deployment Included
Basic User Mappings (Email Matching) Included
À La Carte Price
Enhanced Comment Visibility (internal vs external comments) 20h $5k
Enhanced User Mappings (Comprehensive + Manual Matching) 20h $5k
Enhanced Permissions (Update Project Permissions In Jira Beyond Default) 20h $5k
Ticket Revision History (Imported As Jira Comments) 40h $10k
Data Retention Backups (CSV, Attachments) 20h $5k
JSD Configuration 80h (1/4 Time - 40h/Mo) $10k
JSD Optimization 80h (1/4 Time - 40h/Mo) $14k
JSD Architecture & Governance 80h (1/4 Time - 40h/Mo) $18k
BUSINESS - $40K
Included in Plan
IP Script Toolkit Included
Hours Up To 120 Hours
Tickets Up To 50,000 Tickets
Request Types Up To 10
Users Up To 500 Users
Fields (Custom + System) Up To 50
Attachments Included
Field & Configuration Mappings Included
Field & Configuration Jira Deployment Included
Basic User Mappings (Email Matching) Included
À La Carte Price
Enhanced Comment Visibility (internal vs external comments) 40h $10k
Enhanced User Mappings (Comprehensive + Manual Matching) 40h $10k
Enhanced Permissions (Update Project Permissions In Jira Beyond Default) 40h $10k
Ticket Revision History (Imported As Jira Comments) 60h $12.5k
Data Retention Backups (CSV, Attachments) 40h $10k
JSD Configuration 160h (1/2 Time - 80h/Mo) $18k
JSD Optimization 160h (1/2 Time - 80h/Mo) $26k
JSD Architecture & Governance 160h (1/2 Time - 80h/Mo) $32k
ENTERPRISE - CUSTOM
Included in Plan
IP Script Toolkit Included
Hours Custom
Tickets Over 50,000 Tickets
Request Types Over 100
Users Over 500 Users
Fields (Custom + System) Over 100
Attachments Included
Field & Configuration Mappings Included
Field & Configuration Jira Deployment Included
Basic User Mappings (Email Matching) Included
À La Carte Price
Enhanced Comment Visibility (internal vs external comments) Custom Custom
Enhanced User Mappings (Comprehensive + Manual Matching) Custom Custom
Enhanced Permissions (Update Project Permissions In Jira Beyond Default) Custom Custom
Ticket Revision History (Imported As Jira Comments) Custom Custom
Data Retention Backups (CSV, Attachments) Custom Custom
JSD Configuration Custom Custom
JSD Optimization Custom Custom
JSD Architecture & Governance Custom Custom
*CPRIME GUARANTEE
Data loss and security are top concerns for any organization, and Cprime
has the most current and extensive options and best practices available to
ensure data fidelity. Our experts have moved and transformed thousands
of instances, both large and small, according to industry-leading security
best practices. We’ll define scope upfront and actively work with your
team to determine the right data mappings to support your business. We’ll
transform the data and execute test migration for review before going live.
Should your scoped move to production not go as expected, we’ll work to
make it right! The Cprime Guarantee ensures successful migrations.
Discover more with Jira - visit:
www.cprime.com/services/tools/atlassian/rally-to-jira-migration-kit/
ABOUT CPRIME
An Alten Company, Cprime is a global consulting firm helping transforming businesses get in sync.
Cprime was awarded the Atlassian Agile Partner of the Year for 2019, and also the partner of choice
for Fortune 100 companies looking to achieve value and agility. Cprime helps visionary business
leaders compose solutions, execute implementations, and exceed against business goals. With key
partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner,
Cprime industry-leading software and services work in synergy to deliver transformations.
For more information please email us at learn@cprime.com, call us at (877) 753-2760, or reach out to
your Cprime representative.
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