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2020
CONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
PORTFOLIO REVIEW
CONSTRUCTION Contents
PROPERTY MANAGEMENT Introduction 2
& REAL ESTATE COVID-19 Initiatives 4
2020 PORTFOLIO REVIEW Retail Programs 22
New Stores 40
Corporate Facilities 50
Department Highlights 68
6TH ANNUAL RELEASE In the News/On Social 98
Team,
Last year I ended my introduction letter for the 2019 Portfolio with “Let’s make 2020 the best
year we have ever had”. At first glance, I could not have been any further off base. This year has
brought so much pain to so many people, it’s hard to believe we didn’t even know what Covid-19
was just ten months ago. As we sit here in December of 2020, I think most of us just want this
year to be over, the vaccine to rollout and life to get back to the normal we all remember. But it
feels like we are on a path to a new normal and we should think about how 2020 taught us all
to work in a different manner. As we continue to grow into a Health Care company, we as an
organization need to change our approach to the way we conduct our tasks. In an unusual way,
it feels like this year has accelerated our learning curve in many areas. Once again, our workload
far exceeded the previous years. In some cases, we shut the division down from active work for
two months as a wave of the pandemic spiked across the country. Yet we learned how to modify
our process and deliver all the projects we signed up to complete. I would even argue we have
become better at our positions because of the difficultly of the pandemic. Personally, I now use
WebEx as an effective management tool to keep up with the department. As several of us were
thrust into a work from home strategy again we improved our performance. No matter what the
difficulty and even with an expanded workload in a shortened time period, this team succeeded.
This year’s portfolio really demonstrates the changing business environment we are now
operating in, gone are the days of just new and relocated stores with a few special projects on
the side. Today we support every aspect of the business and our strength of working as a team
allows us to bring the entire organization to help change the face of the company. I feel we are
truly on our way to be the best Health Care company in the United States.
I hope everyone makes it safely through 2020 and we can look forward to a better 2021.
All the best and thanks
for everything you do.
Charles E. Golden
SVP, Real Estate, Construction & Property Administration
CONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
COVID-19 Initiatives
Prefab
kiosk &
ADA Ramp
4
store #3150 - ALTAMONTE SPRINGS, FL 5
COVID-19 POINT-OF-CARE (POCT) KIOSK
750
Stores
33
States
6
store #3150 - ALTAMONTE SPRINGS, FL 7
COVID-19 POINT-OF-CARE (POCT) KIOSK
2
Fabricators
4
Factories
8
PREFAB PROCESS & 3D RENDERING 9
COVID-19 POINT-OF-CARE (POCT) KIOSK
Custom
Design
Value
Engineered
10
MOBILE ACRYLIC SHIELD 11
COVID-19 POINT-OF-CARE (POCT) KIOSK
3
Days to
Fabricate
12
RAPID TESTING PROTOTYPE 13
COVID-19 POINT-OF-CARE (POCT) CONTAINER
14
CLINICAL TRIAL ANNEX CONTAINER 15
CLINICAL-GRADE PERFORMANCE
4,247
Stores
47
States
16
PHARMACY DRIVE-THRU TESTING 17
COVID-19 EXPANDED TESTING ROLL-OUT
18
COVID-19 SUPPORT SIGNAGE 19
PRODUCED IN-HOUSE BY PRINT OPERATIONS20
NON-RETAIL COVID-19 SIGNAGE 21
BY Workplace Strategy & InnovationCONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
Retail Programs
22
store #5797 - CAROL STREAM, IL 23
HEALTHHUB24
store #5797 - CAROL STREAM, IL 25
HEALTHHUB - MINUTE CLINIC26
store #5797 - CAROL STREAM, IL 27
HEALTHHUB - PHARMACY RENOVATION28
store #5797 - CAROL STREAM, IL 29
HEALTHHUB - PHARMACY CONSULTATION30
store #5797 - CAROL STREAM, IL 31
HEALTHHUB - WELLNESS ROOM GRAPHICS32
store #0476 - KISSIMMEE, FL 33
HEALTHHUB & YMAS34
store #1753 - HOUSTON, TX 35
HEALTHHUB - ADA SITE IMPROVEMENTS36
STORE #0670 - PAWTUCKET, RI 37
PHOTO EXPERIENCE TEST38
STORE #0595 - N. kingstown, RI 39
drive-thru triage TESTCONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
New Stores
40
store #4544 - NORTH KINGSTOWN, RI 41
10,000TH STORE42
store #1024 - ALLSTON, MA 43
URBAN AS-IS44
store #3250 - MIAMI, FL 45
NEW STORE YMAS46
store #11367 - TAMPA, FL 47
URBAN AS-IS48
store #11150 - PORTLAND, OR 49
ATYPICALCONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
Corporate Facilities
50
CVS SPECIALTY - LAS VEGAS, NV 51
SPECIALTY PHARMACY52
CORAM 53
HENDERSON, NV54
CORAM 55
MASPETH, NY56
omnicare 57
SPOKANE, WA58
MDP FACILITY 59
LAHABRA, CAworkforce innovation & talent center
60 61
pittsburgh, paworkforce innovation & talent center
62 63
pittsburgh, pa64
AETNA OFFICES 65
CHANDLER, AZ66
XP CENTER 67
BUFFALO GROVE, IL2020 Retail Stats 2020 Retail Stats 2020 Non-Retail Stats
CONSTRUCTION
875 19.1M 5
Deals
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
Total
Acquisitions
Total
Actual Scripts $10.2M
Actual EBIT
Department Highlights
SCHNUCKS STORE #123 - O’FALLON, MO
68
STORE-IN-A-STORE
Acquisitions 69Schnucks Stats
12
File Buys
4.7m
98
Store Buys
Actual Scripts
The Acquisitions Program has grown significantly over the
last few years. We are involved in the planning, negotiation
and execution of the inorganic growth strategy of each
respective business unit within the Enterprise. Competitive
intelligence in combination with market research drives
strategy and aids in the identification of new opportunities.
Our corporate support team provides additional assistance
through financial modeling, coordination and implementation.
SCHNUCKS - MULTIPLE LOCATIONS
70
STORE-IN-A-STORE
Acquisitions 71store #11402 - CHICAGO, IL
72
AS-IS ACROSS FROM WRIGLEY FIELD
Architecture + Engineering 73Architecture + Engineering Services provides “Best-in-Class”
planning, design, branding, and architecture for CVS Health
enterprise locations, including retail stores, corporate,
long-term care, and infusion facilities. This department
combines technical knowledge, design expertise and
management skills with business acumen to coordinate a
variety of building disciplines, and in doing so, brings the
buildings and environments to life for our customers.
ON THE DRAWING BOARD
74
SKETCHES & RENDERINGS
Architecture + Engineering 75store #5797 - CAROL STREAM, IL
76
HEALTHHUB - BEFORE & AFTER
Construction Services 77Our field based Construction Services team leads, manages
and delivers on all aspects of project execution for each
of CVS Health’s business units and market segments.
With a staff of more than 100 team members, the field
team completes in excess of $1.25 billion in construction
on over 4,500 projects each year. Our culture focuses on
excellence in execution, the success of each endeavor,
building results with solid ethics and embracing the core
values of our organization. We manage the execution of all
types of construction initiatives, including driving new store
growth and internal remodeling and merchandising projects
for retail. We are construction leaders for production based
facilities for the Specialty Pharmacy, Omnicare and Coram
business units. We support workplace efforts for business
units, including Aetna. This team strives for the highest
standards in everything we do. Our team is customer
focused, anticipating needs, solving problems and helping
to make the right decisions for each project or initiative we
are supporting. We are a diverse and connected group
of professionals, no matter the market, business unit or
region and create efficiencies by leveraging our deep pool
of expertise and knowledge throughout our geographic
presence.
store #4544 - NORTH KINGSTOWN, RI
78
10,000TH STORE in-progress
Construction Services 79store #1183 - HARTFORD, CT
80
COMPLETE LIGHTING RETROFIT TO LED
Financial & Energy Management 81Retail LED Retrofits
884
Interior
299
Exterior
1,320
Optimized
Lighting
Schedules
47,000
Consumption
Saved (MWh)
Store #1183 in downtown Hartford CT is located in a
historical building with a unique architectural coffered
ceiling grid and specialty lighting panels. During a store
visit, senior retail leadership noted the existing lighting
was insufficient for the space and was having a negative
impact on merchandising and the customer’s ability to shop.
Non-Retail The Energy Team was asked to improve the light levels at
LED Retrofits this location and after collaborating with an external lighting
partner and the A+E department, it was determined the
800 best option was a complete retrofit of the lighting system.
The existing specialty panels remained intact while the
lighting system above them was completely replaced.
Consumption
The end result of the two week project: significant light level
Saved (MWh) improvement and a 10 year warranty on the LED lighting
system.
store #1183 - HARTFORD, CT
82
COMPLETE LIGHTING RETROFIT TO LED
Financial & Energy Management 83COVID-19 SUPPORT
RETAIL STORES CORPORATE PROPERTIES
HOURS OF OPERATION CHANGES ENERGY REDUCTION
4,300 8,600 7,400
Stores Hours
MWh
COMFORT LEVELS
8,000+ 2.0 14%
Stores Degree Change Versus 2019
Financial & Energy Administration supports the department’s
enterprise-wide financial and energy management of what
SUSTAINABILITY we own collectively. All business segments are supported to
STRATEGY ensure capital and expense management is accurate, timely
and meets Enterprise guidance for budget, forecast and
reporting development which contributes and ensures the
department is responsible fiscal stewards of the enterprise
spend we manage.
- On track to achieve
the CVS science- The Energy Department develops and uses energy
based target of 36% consumption Business Analytics as a strategic lever in
absolute emissions building the energy road map for the organization. The
reduction by 2030 Energy Department supports vendor-managed programs
for retail interior and exterior LED lighting, retail store outlier
management, energy related specification development
- Leading the Energy and Non-Retail energy efficiency programs. The Energy
Target Achievement Department supports the organization’s greenhouse gas
Council (ETAC) emissions goals and disclosures, enterprise utilities financial
management, energy procurement and utility management of
Cross functional, bill pay processing, power outages and other utility needs for
decision makers the organization.
focused on achieving
energy reduction
goals
store #5038 - chandler, az
84
exterior LIGHTING RETROFIT TO LED
Financial & Energy Management 85The Corporate Property Administration Department is
providing efficient and cost effective support and solutions
across the non-retail portfolio. Operational support includes
mail services, hospitality services, maintenance support and
repair coverage to over 15 million square feet of property
across the country. The portfolio under management
includes administrative offices, call centers, data centers,
mail and specialty pharmacies, infusion and long term
care branches. Through our team of property and project
management professionals, backed by a team of licensed
and skilled technicians, the CVS Health Corporate Property
Administration Department provides round the clock support
to keep our facilities up and running 24 hours a day, 365
days of the year.
AETNA OFFICES
86
CHANDLER, AZ
Corporate Property Administration 87Our enterprise Print Operations teams manage both retail
and PBM internal print production and is responsible for
all of the weekly retail shelf signs, monthly and seasonal
retail shelf label signage, as well as printing and distribution
of store related internal communications such as regular
and seasonal planograms, large ad signs, new item
bulletins, corporate initiatives and weekly advertising
circulars to all retail locations each week. Additionally,
the teams provide various supply items for our corporate
administration operations, such as note pads, posters, color
copies, blueprints, flyers, pamphlets, labels, booklets and
presentation decks. We also support our retail stores through
the Ad Hotline, assisting stores with any sign or advertising
need. Internal print operations is also responsible for
supporting PBM sales, strategic proposal management and
PBM marketing. On-site print operations in key PBM hubs
also play a supporting role in producing low volume/same-
day delivery for member communications.
print operations facility
88
woonsocket, ri
Print Operations 89PLANNING, ADJUSTING, EXECUTING & OVERCOMING
MEEtING HEALTHHUB GOALS WHILE DELIVERING
700 COVID-19 TESTING SOLUTIONS IN AN UNPRECEDENTED YEAR
7,000
604
600 (HH CSD GOAL)
6,000
HEALTHHUB
CONSTRUCTION STARTS (PLANNED)
5,023
500 HEALTHHUB
CONSTRUCTION STARTS (ADJUSTED)
5,000
EXPANDED
COVID-19 TESTING INITIATIVES COVID-19
(LOCATIONS ROLLED-OUT) TESTING
BEGINS
400
4,000
W.H.O.
DECLARES
COVID-19 A
300 PANDEMIC
3,000
200 SEP OCT NOV DEC
2,000
The PPSA team is responsible for managing the construction
and non-construction programs across the CVS Health
enterprise. The team’s efforts include serving as the
100 (HH CSDs) central program management entity responsible for liaising
with business sponsors to plan and define the scope and
1,000 (COVID
ROLLOUT
PROJECTS) complexity of all small and wide-scale initiatives and to
STOP NEW manage the candidate selection, comprehensive project
WORK DATES scheduling and the production and distribution of reporting
related to all project activity and financial results. From
a merchandising perspective, the team coordinates the
0 scheduling and execution of all Retail projects handled by
JAN FEB MAR APR MAY JUN JUL AUG both internal and third-party field-based crews.
90
HEALTHHUB CSDs & COVID ROLL-OUTS Property Programs & 91
CUMULATIVE, PER MONTH Strategy Administration (PPSA)Real Estate – Retail’s focus is to grow and maintain our
Market Share with a focus on our largest Markets across
the United States. We utilize a combination of Market
Research Analytics and local knowledge to identify gaps in
service and access to ensure we maximize our coverage. Of
equal importance is the management of our existing store
assets with a primary focus on Rent Optimization. We have
identified our below average stores and engaged with our
Landlords to realize rent savings significant enough to allow
us to continue operating. In addition, we are also engaging
the Landlords for our best stores in an effort to secure
additional term at reduced rents flowing through savings to
the stores EBIT. The Real Estate Team receives hundreds of
Landlord and 3rd Party requests, as well as, condemnation
notices each year. Our goal with these is to work to add
value to the stores in question and for the condemnations
to ensure as little disruption as possible with the maximum
compensation the law will allow.
store #7603 - saginaw, tx
92
condemnation
Real Estate - Retail 93The Retail Facilities Management Department provides
property management support for over 12,000 enterprise-
wide properties including CVS Pharmacy retail stores,
Omnicare operation centers, Minute Clinics, Specialty and
Coram locations. Operational support includes vendor
management of our network of national and regionalized
vendors, oversight of 145 trades and the responsive resolve
of over 1.2 million work orders annually. The team also
supports forecasting and budgeting for retail operating
expenses. Through our team of facility management
professionals who are both corporate and field based, the
team utilizes licensed and skilled technicians and technology
based tools to provide responsive facilities solutions 24
hours a day, 365 days a year.
store #5998 - st. paul, mn
94
civil unrest disaster recovery
Retail Facilities Management 95CVS Health® COVID-19 safety measures.
Stop the spread:
wash your hands.
Wash your hands with soap and water
for at least 20 seconds or use a 60%+
alcohol-based hand sanitizer.
The Workplace Strategy & Innovation Department is
implementing strategies and providing solutions that are
reflective of the evolving workstyles and demands of a
growth enterprise. Our focus is on delivering savings while
driving colleague engagement through smart investments,
intuitive technology, thoughtful policies, and robust change
management programs. The portfolio under management
includes over 11 million square feet of administrative offices
and call centers. With a deep understanding of our business
and customer needs, and our ability to partner across
boundaries, we are able to proactively support enterprise
growth and provide a workplace that meets the needs of our
We appreciate your patience in ensuring diverse workforce.
a healthy and safe working environment.
COVID-19 SIGNAGE PACKAGE
96
NON-RETAIL
Workplace Strategy & Innovation 97CONSTRUCTION
PROPERTY MANAGEMENT
& REAL ESTATE
2020 PORTFOLIO REVIEW
In the News/On Social
98 99100 101
CONSTRUCTION PROPERTY MANAGEMENT & REAL ESTATE 1 CVS Drive Woonsocket, Rhode Island 02895 INTERNALLY PRODUCED WITH PRIDE BY: ARCHITECTURE + ENGINEERING & PRINT OPERATIONS
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