WHAT MARKETERS WANT 2018 - 72Point

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WHAT MARKETERS WANT 2018 - 72Point
WHAT MARKETERS
WANT 2018
WHAT MARKETERS WANT 2018 - 72Point
CONTENTS

2    Foreword
                                            15   How Facebook’s Latest Update Will
                                                 Impact Businesses

5    Measuring ROI With Promotional
     Products                               16   The Importance in Keeping Your
                                                 Brand Up-to-Date

8    Virtual Reality - The Innovative
     Game Changer                           17   How to Close the Loop Between
                                                 Offline Sales from Online Leads

11   Successful marketing all starts with
     the customer. It always has.           19   Why PR Needs to Be a Valuable Part
                                                 of Your 2018 Marketing Strategy

12   Creating Connection with Games
                                            20   How to Get More From Your Google
                                                 Shopping Ads
WHAT MARKETERS WANT 2018 - 72Point
FOREWORD
    Once again Prolific North Live brought the region’s premier marketing
    and communications talent together for two days of inspiration,
    innovation and insight. Now in its third year, Prolific North Live has
    become the biggest marketing expo outside of London.

    Prolific North Live featured leading exponents of marketing,
    communication, media, broadcast, content and engagement. This year
    also featured new zones like Immersive Technology and Marketing
    Platforms alongside TV and film companies, media suppliers and some
    of the best business brains from across the UK.

    To support this year’s event we have created an official eBook that aims
    to capture some of the leading ideas and products unfurled over the two
    day expo. The options available to Marketers in 2018 are vast, and this
    eBook looks to dig deeper into the methods businesses are prioritising
    over the next 12 months and how it has changed since 2017.

    In this resource you will find guest articles from companies that
    lead the way in areas of Branded Merchandise, Immersive Tech, SEO,
    Gamification, Brand Development, PR & CRM Integration.

    Special thanks is reserved for our four event partners: Channel 4;
    Steamhaus; The Landing & Bing, in addition to the teams that
    contributed toward this eBook: Team Cooper; 72Point, Halston
    Marketing; hedgehog lab; CTI Digital; Ruler Analytics; Fluid Branding;
    Click Consult & iThinkMedia.

    Prolific North Live was delivered by Prolific North - an independently-
    owned publishing company based in Manchester - and Don't Panic
    Projects, an event management agency that specialises in delivering
    events for the digital, marketing and PR industries.

    Martyn Collins, Expo Director

2
WHAT MARKETERS WANT 2018 - 72Point
To complement Prolific North
Live 2018 all exhibitors were
invited to take part in a survey
that aimed to get a real insight
into the products, services and
software that Marketing teams
across the UK not only used in
2017, but are looking to prioritise
for 2018.

The survey was made up of 17
multiple choice questions that
covered 9 of the most common
products or services available at
this year’s expo: Video; Branded
Merchandise; Immersive Tech;
SEO/PPC/Display Advertising;
Gamification; UX Research;
Brand Development; PR & CRM
Integration with Sales.

In total 52 businesses participated
in the survey, the results of which
will be displayed throughout this
eBook.

The questions for the survey are
available on request.

Contributors

Shaun Allan
Chloe Chadwick
Martyn Collins
June Gil
Georgia Halston
Katie Holmes
Mark King
Cari Kirby
Mark McGonigle
Jack Peat
Nathan Ouriach
Gemma Richards

                                      3
WHAT MARKETERS WANT 2018 - 72Point
In 2017, which services/tools did you utilise in
your Marketing Mix? Tick where relevant.
When it comes to Marketing, last year saw a big reliance on PR and Video - 77% and 73%
respectively - with Marketers relying less so on relatively new products like Gamification (8%) and
Immersive Technology (17%).

                       Video

SEO/PPC/Display Advertising
      Branded Merchandise

                Gamification

    Immersive Tech (AR/VR)

                UX Research
        Brand Development

       PR (Offline or Online)
 CRM Integration with Sales

                                0%                             50%                              100%

                                                   % of respondents to tick 'Yes'

                                                                                                       4
WHAT MARKETERS WANT 2018 - 72Point
MEASURING ROI WITH
    PROMOTIONAL PRODUCTS
    Gemma Richards, Marketing Manager at Fluid Branding

    Return on Investment (ROI) is a way        As part of your latest promotion, you
    to measure the effectiveness of forms      give each of your 100 umbrellas to a
    of advertising. It analyses the profits    client.
    against the costs or the financial
    investment. Learning about ROI in          Now, consider that on average, it rains
    different forms of advertising can help    156 days in every year. That means
    businesses to make informed choices        that your client is going to reach for
    when deciding where to effectively         their umbrella (complete with your
    channel their marketing budget.            branding) an average of 156 days per
                                               year too. Furthermore, the average
    Advertising can be very expensive so       lifespan of one of these umbrellas is
    it’s really important to understand        three years....so three years worth of
    what works for your business and           rainy days equates to 468 (3 years x 156
    brings you the best “bang for your         days) impressions for each umbrella.
    buck” so to speak!                         And you sent out 100 of these
                                               umbrellas. So that’s approximately
    There are several ways that we can         46800 impressions overall! Boom.
    start to think about measuring ROI
                                                                                           measured by the number of people          they still had their free promotional
    on promotional products. Here we’ll        Now we have our overall cost and total
                                                                                           who respond to the call to action after   gifts a full four years after receiving
    explain a few of them in further detail.   number of impressions, we can use
                                                                                           the launch or product giveaway.           them.
                                               them to work out the CPI. You spent
    COST PER IMPRESSION                        £1000, and got 46800 impressions.
                                                                                           So, make sure you include a website,      Promotional merchandising can be
                                               Divide your £1000 by 46800 to get your
                                                                                           email address, social media page          a useful and effective part of your
    This basically means the average           cost per impression:
                                                                                           link or link to a competition as part     marketing toolkit. However, care and
    amount of money that is spent for a
                                                                                           of the branding on your promotional       consideration should be given to how
    campaign against the number of times            £1000 / 46800 = £0.0213675
                                                                                           merchandise - you can then measure        its use fits into your overall marketing
    that someone sees the advertisement.
                                                                                           your ROI on how many people respond.      and business strategy to ensure that
                                               That gives us a CPI of 2p each (this is
                                                                                                                                     you always get the best return on your
    Let’s take a look at a promo product       a conservative estimate, based on one
                                                                                           Research shows us that a whopping         investment.
    based example, and break down              person seeing your branded umbrella
                                                                                           50% of the UK public say they
    the steps to arrive at the cost per        per rainy day). Nice work! You can now                                                *Stats from Independent research carried out by BPMA
                                                                                           have taken action after receiving a
    impression (or CPI):                       measure this against other forms of                                                   (British Promotional Merchandise Association) - 2013
                                                                                           promotional product, compared with
                                               advertising.
                                                                                           only 19% for TV advertising, 11% for
    You buy 100 umbrellas with your logo                                                                                             Fluid Branding are an established,
                                                                                           online ads, 10% for print and 9% for
    printed on them. They cost £10 each.       CALL TO ACTION                                                                        experienced and highly professional
                                                                                           direct mail*. Also worth considering
    That makes our total spend £1000 (100                                                                                            promotional merchandise supplier,
                                                                                           is the fact that in terms of long-term
    x £10). So far, so good.                   If you ensure that all of products are                                                with offices across the UK, Ireland and
                                                                                           marketing there’s nothing better – over
                                               branded with a definitive call to action,                                             Europe.
                                                                                           a third of all recipients revealed that
                                               then ROI and effectiveness can be

5
WHAT MARKETERS WANT 2018 - 72Point
In 2018, do you intend to utilise
Branded Merchandise in your
Marketing strategy?

                Yes

                No

                Maybe

         If you are not planning to use Branded
            Merchandise in your 2018 Marketing
                              strategy, why not?

"   it’s too difficult to
    determine ROI
                            10%
WHAT MARKETERS WANT 2018 - 72Point
VIRTUAL REALITY -
    THE INNOVATIVE GAME CHANGER
    Shaun Allan, Chief XR Officer for hedgehog labs

    VR’s ability to educate, engage and         to their own, the VR experience              Zuckerberg, VR sets a new paradigm for
    communicate with users certainly            encouraging them to use weaker limbs         how we will interact with computers
    makes it ‘cool’. This, however, isn’t       through ‘tricking’ them into believing       over the next five to 10 years and
    enough to guarantee its future. As          they are more responsive than is             beyond. And, our in our view, it’s likely
    Adrian Leu, chief executive of Inition,     actually the case and thus improving         we’ll see faster progress with this new
    has pointed out, users still are bound      motor performance.                           technology than we have done with its
    to ask questions like: “What can this                                                    predecessors.
    new technology do for me? How can           Overcoming fears of public speaking
    it enhance my life? How can it make                                                      Computers, for example, have had
    it better?” They want reassurance, in       Many people experience some degree           to go through serious fundamental
    other words, that once the novelty has      of ‘stage fright’, impairing their ability   changes - starting with command
    gone, the benefits will still be evident.   to speak publicly; according to a recent     lines and moving gradually to the
    This article explores some innovative       survey close to 2/5th of Americans           point of near-seamless interaction
    ideas about how VR can be applied           suffer from ‘stage fear’ syndrome. VR,       with users; VR, therefore, has no such
    across different occupations, beyond        however, can help such individuals           ground to cover. It’s also notable that a
    entertainment and the gaming                gather the courage required to speak         couple of decades ago, computer users
    industry.                                   in front of an audience, with recent         would have needed training to operate
                                                apps placing would-be speakers in            the technology effectively. Today, by
    Coaching Sports athletes                    packed-out virtual rooms, helping            contrast, most can comfortably handle
                                                them prepare for the event itself.           interactive screens with little formal
    Imagine a technology that could                                                          instruction.
    enable football players to improve their    Helping courtrooms deliver justice
    passing techniques. A programme                                                          Such deeply embedded familiarity
    tested at Stanford University, which        Within courtrooms, VR has the                with gestures and graphic space, in
    incorporated VR, has already shown          potential to dramatically change the         fact, should allow VR to penetrate
    some success in helping teams boost         means by which justice is delivered          faster than any other technological
    their performance.                          through enabling immersive crime             advancement of recent years, its ease
                                                scene reconstructions. In this case, each    of functionality giving it a winning
    Assisting stroke patients to re-adapt       side would likely present significantly      edge and ensuring strong growth for
                                                differing    virtual     environments,       some time yet. With this in mind, it’s
    One major challenge often faced             enabling jurors to get a clear image of      important to understand how this
    by stroke patients is loss of limb          the evidence they must assess.               market will likely move, how great the
    movement. Recent research, however,                                                      demand for VR will be and who will
    indicates that VR could assist in this      How do we foresee the growth of the          contribute to its success.
    regard. With the help of Microsoft          market?
    Kinect sensors, stroke patients can
    control a virtual body that corresponds     According to Facebook CEO, Mark

7
WHAT MARKETERS WANT 2018 - 72Point
8

    According to our secondary research,         advantage in this scenario, however,        however, that the early majority
    demand will be driven by three               would be that once this group have          could also push the demand curve to
    specific groups - innovators, the early      adopted something, they have a              decent levels. Certainly, it would be
    majority and the late laggards. When         marked tendency to stick with it longer     disappointing if the laggard-driven
    it comes to market size, content, as         than their innovator counterparts,          situation came to pass, allowing the
    with previous media formats, is king.        whom they would likely still rely on for    hype to die and leaving commentators
    As far as more concrete predictions go,      opinions and suggestions. This group        talking about the VR bubble that was
    however, we must consider a number           enjoys high social status and has           bound to burst.
    of possible scenarios:                       sufficient income to invest in the latest
                                                 technology. However, we envisage            hedgehog lab is a multi-award
    Aggressive demand pushed by the              that in such a case, we would only see      winning technology consultancy,
    innovators and early adopters                limited improvements in hardware,           with offices in the UK, USA, India and
                                                 with few rapid developments in the          Denmark.
    Should aggressive demand be seen,            likes of battery life.
    we predict the ‘innovators and early                                                     This article originally appeared in a
    adopters’ will be the ones leading it.       Sluggish demand pushed by laggards          larger white paper. The full version
    These are individuals who welcome                                                        can be accessed here.
    innovation, possess financial capability,    Should demand come predominantly
    are educated to a high degree and have       from the ‘laggard’ segment, it is
    an appetite for risk taking. They are also   likely VR technology will grow at a
    opinion leaders, encouraging others          considerably slower pace, touching
    to try out such innovative tech. In this     around US $23bn by 2025.
    scenario, the market - including both
    hardware and software - is expected to       The reason for this is that this section
    touch US$180 bn by 2025, supported           of society tends to remain focused
    by swift hardware development,               on    traditional   technologies      for
    improved user experience and strong          longer and has little influence on
    UIs.                                         opinion leadership. In such a case,
                                                 VR may remain largely tied to the
    Standard demand pushed by the                entertainment and gaming industries,
    early majority                               with growth being thwarted by latent
                                                 adoption, issues with displays, worries
    In the case of standard demand for           over privacy and other safety concerns.
    VR hardware and software, adoption
    would be driven by ‘early majority’, who     Overall, then, market growth looks
    would push the value of the market           extremely promising - provided it is
    to US$80bn by 2025. The industry             the innovators driving it. We expect,
WHAT MARKETERS WANT 2018 - 72Point
Prolific North
Live 2019
The UK's largest Marketing expo outside of London
returns in 2019. Want to exhibit?

  learn more
SUCCESSFUL MARKETING ALL STARTS                                                                                      In 2017, 58% of all
WITH THE CUSTOMER. IT ALWAYS HAS.                                                                                    respondents used
                                                                                                                     PPC, SEO or Display
Mark McGonigle, Head of SEO at Click Consult                                                                         Advertising in their
                                                                                                                     Marketing strategy

Understanding     what    makes       This    always-on,     demand-led       The best agencies offer a range of
consumers tick and what compels       environment means you need              integrated services, with a skillset   In 2018, do you intend
them to buy - then reaching them      to understand your audience’s           that includes:
in a way that is relevant and         objectives more closely than before     - On-page and off-page                 to utilise Paid Search
engaging - has always been the        and adapt your approach to focus        optimisation techniques                (SEO/PPC/Display
key to maximising your marketing      on delivering the right message at      - Responses to Google algorithm
ROI.                                  the right time.                         updates and penalties
                                                                                                                     Advertising) in your
                                                                              - Online advertising (paid search,     Marketing strategy?
Get inside the heads of search        Fortunately, there’s now a wealth       display, social, remarketing)
users, and you can mount an           of information available that allows    - Content marketing, outreach,
effective strategy that not only      you to track and analyse consumer       and social campaigns
brings in leads, but also gets a      behaviour, providing you with a         - Mobile and voice strategies
sizable portion of them to convert.   more in-depth understanding of          - Data-driven planning
                                      your audience than ever.                - Tools and technologies
Now that your audience is faced
with more choices than ever, and      You already have this data at your      You need to be clear about what
more ways to access information       fingertips – but you need the right     you want to achieve, which will tie
– Google (organic search, Google      strategy to interpret the data and      in with your business and brand
Shopping and paid search), social     use it to drive real results.           objectives. This should inform
media, messaging apps – the                                                   your goals and the type of results
onus is on marketers to add real      This is where engaging an agency        you want to achieve, for example,
value to the consumer experience      that specialises in search marketing    increasing your site’s position on
through precise targeting and         - with the right expertise and with     Google, improving the quality of
personalisation.                      a track record of success - can be      traffic or increasing conversions.
                                      a cost effective and flexible option.                                              Yes
Mobile and voice search is set to                                             Marketing is evolving. Marketing
grow in 2018 and beyond, and          Today, optimising your online           has always evolved. And search             No
machine learning is making            presence requires a sophisticated       marketing is no longer a subset of
Google’s ranking system more          approach and a knowledge of more        marketing - it is marketing.               Maybe
sophisticated.                        than just basic SEO techniques.
                                                                              Click Consult is a multi award-
Search is already part of your                                                winning     search     marketing
marketing mix – but you need the                                              agency. Call them direct on: 0845
right strategy to maximise your                                               867 3995
visibility, impact and influence.
CREATING CONNECTION WITH GAMES
Cari Kirby, Marketing Manager for Team Cooper

Brands need to build meaningful,            Gaming audiences
emotional        connections        with
consumers. Trust is at an all-time          Gone are the days when video games
low, across all of our institutions, and    were the privilege of teenagers playing
brands are not exempt from this crisis.     console games in their darkened
                                            bedrooms, these days following the
We know that marketing is a                 dramatic rise of the smartphone,
competition for people’s attention. We      which in turn has led to casual gaming
live in a world where we have more          being one of the most popular mobile
information than we know what to do         activities - the ‘gamer’ stereotypes
with. But we do however have great          have been shattered.
control of what we see, with a click of
a button we can stop seeing promoted        32 million people in the UK now play
posts and tweets, we can fast forward       games, that’s half the population.
through ads and scroll past your well-
considered content before you can           48% of those are women, half of them
explain who you are or what you do.         are over 40 and a quarter are over 56
                                            years old.
And we most definitely don’t want to
be ‘sold to’ until we are ready to buy      Branded Games
and even then, you better not be pushy
about it!                                   Using branded games in marketing,
                                            or advergaming as it’s often called,
This is one of the reasons why content      is not a new thing. Coca Cola were
marketing has become so important;          among the first to distribute games on
brands need to add value, to tell stories   floppy discs back in the 80’s. Online
that are relatable and engaging, to do      Flash games became popular as the
this we need to take a ‘customer-first’     World Wide Web rolled out in the late
approach.                                   90’s early 00’s but the possibilities
                                            have wildly increased since the rise of
Creating connections with games             mobile devices, social media and the
                                            advances in technology.
If you want to stand a chance of
engaging with consumers in any sort
of meaningful way, brands need to
entertain.
One way brands have been entertaining
their audience is through games.

                                                                                      11
In 2018, do you
                                          intend to utilise
Why brands                                Gamification in your   Sales generation                           Positive vibes that go a long way
are using games                           Marketing Strategy?
                                                                 If that’s not enough, games can start      There is a game genre out there for
Measured Engagement                                              to generate revenue too, with links to     most audiences and if a brand can
                                                                 special offers or promotions that are      offer a space to play, in a way that is
Don’t expect to be surprised by average                          unlocked only from collecting enough       already familiar to them and it’s done
engagement figures of between 10                                 coins, or finding a specific item in the   well, you can create a truly positive
and 40 minutes per player when it                                game.                                      interaction to build trust and harbour
comes to branded games. However, it                                                                         loyalty.
can even be more - one of our clients                            Permission based data capture
ran a game with a daily competition                                                                         If you can do that and have a little fun
throughout December and saw per                                  Games can also be used as a way of         in the process – that’s most definitely
player engagement in excess of 1                                 capturing data through a leaderboard       a win.
hour and 20 minutes throughout the                               based competition. With GDPR
campaign.                                                        coming into force soon, brands need        Team Cooper is a BAFTA-nominated
                                                                 to offer relevant and engaging content     team working with agencies, brands,
One of our games for DFDS delivered                              to ensure compliant, permission based      broadcasters and charities to create
340,000 brand minutes over a 4 week                              opt-ins to marketing databases.            positive brand experiences, engage
campaign – that’s a total of 236 days!                                                                      audiences and tell stories through
                                               Yes               If you can make that process fun and       games.
Community                                                        positive you’re more likely to gain
                                                                 quality data and leads.
Games are great way of building                No
communities, with players sharing tips                           Stand out from the crowd
on gameplay, sharing their scores and          Maybe
engaging with the brand in a positive                            Branded games are a great way to
way on social media.                                             increase footfall to your stand, having
                                                                 a branded arcade machine or an

                                          "
With the inclusion of leader boards                              iPad running a competition offers
and sharing functionality you can help                           something interactive and fun on an
your audience spread the word with            I don’t see        exhibition floor, it can help you cut
                                                                 through the noise and be memorable
their friends and networks and create
online brand ambassadors from top
                                              the value in       when following up post show.
players.                                      Gamification for
                                              our business

                                                        42%
                                                                                                                                                       12
The largest gathering of eCommerce companies, vendors and suppliers
   held outside London returns to Manchester on November 6th & 7th.

                                                 learn more
HOW FACEBOOK'S LATEST
UPDATE WIll IMPACT BUSINESSES
Mark King, Senior PPC Account Manager for iThinkMedia

What’s happened to Facebook?                 Why Facebook advertising?                   marketing strategies, now is also the
                                                                                         time to start building up SEO and
On January 11th 2018 Mark Zuckerberg         Facebook advertising pushes your            content marketing efforts to drive
announced that an update to the              posts onto the newsfeeds of the people      traffic from other platforms.
social media platform’s algorithm            most likely to buy your product or
was imminent. This latest update to          service. It offers a seemingly limitless    iThinkMedia crafts unique, cohesive,
Facebook’s algorithm will have an            number of advertising options from          data-led strategies to engage users
impact on most businesses as it will         different campaign types to detailed        at every touch point of their search
be deprioritising posts from brands,         user profiles including interests,          journey.
businesses and publications in favour        household information, demographics
of more personal, meaningful content         and lifestyles.
from friends and family.
                                             Your Facebook followers can choose
What does this mean for businesses?          to see your organic content

Over the past couple of years, Facebook      If you’re not yet ready to give up on
has made it clear that they are a ‘social’   your organic Facebook activity yet,
network rather than a platform for           you can let your followers know that
businesses. To that end, they have           they can tell Facebook to still show
been gradually reducing the visibility       your company’s posts if they want to
of posts from business pages to the          see them. They just need to click ‘edit
point where organic reach for smaller        preferences’ under the newsfeed tab
businesses may not be worth the time         on Facebook to prioritise the pages
it takes to create new content.              and friends whose posts they want to
                                             see on their newsfeeds.
What can businesses do about this?
                                             What should I do?
Just because organic reach on
Facebook is petering out, it doesn’t         Continue to test the waters with
mean that you can’t use your business        different social media platforms and
page and all of the data and following       consider the move into paid Facebook
you’ve collected over the years to           advertising as a way to expand your
connect with your customers – you’ll         reach.
just need to be prepared to invest in
Facebook advertising.                        For   businesses     with    social-first
THE IMPORTANCE IN KEEPING
                    YOUR BRAND UP-TO-DATE
                Georgia Halston, Founder of Halston Marketing

Your brand should be at the very             The documentation kept around your
core of everything you do in terms           brand, traditionally a brand summary,
of marketing but it’s very easy to           is a very useful tool in the briefing
forget this on a day to day basis. It’s      for any marketing. Regardless of
also easy to forget that your brand          whether it’s in-house or outsourced.
is a constantly growing and moving           If you’re looking at a huge job like a
entity, one that should reflect and          website redesign or something as
mirror the continuously changing             simple as copy writing for an ad, your
nature of any business and its aims.         brand summary should be the main
                                             reference for inspiration.
The idea of brand development
may have been tarnished by the               Brand development exercises also
preconceptions of the process, that          tend to bring harmony to internal
it’s a long and drawn out affair that        stakeholders. During the process,
necessitates things like focus groups        questions are generally raised about
and target audience canvassing and is        the direction of the company and the
ultimately, expensive.                       aims in general and in finding the
                                             answers, company leaders can identify
Brand development though, can be             any potential drift in perceptions and
as simple as checking in with your           the company vision can be realigned.
brand, reviewing your values, your tone
of voice, your position and your raison      All of the world’s strongest and most
d’etre on a regular basis. You need to       steadfast brands have remained that
ask the questions: does your brand still     way because they know who they are,
make sense, is it still relevant to your     they remain faithful to their brand
(potentially changing) target audience       in everything they do and not just in
and industry? Is it still relevant to your   communications but also in culture.
offering or has your company pivoted         But even the most famous brands in
slightly?                                    the world are constantly being worked
                                             upon to ensure that they stay fit for
The longer you leave your brand to go        purpose and pertinent in an ever-
stale, the harder it will be to develop      changing world.
in the long run. Frequent check-ins are
the best way to ensure you’re on top of      Halston Marketing are an
your brand development.                      experienced B2B Agency based in
                                             Leeds.

                                                                                      15
HOW TO CLOSE THE LOOP BETWEEN
OFFLINE SALES FROM ONLINE LEADS
Katie Holmes, Content Marketing Executive
for Ruler Analytics

Do Any Of The Following Sound               Whilst most people track form fills,
Familiar?                                   other leads can also come through
                                            mediums such as phone calls and live
•   You’re driving plenty of leads but      chat and go unattributed.
    want to turn more into business?
•   Your boss or client asks you how        The Solution: Optimise For Revenue,
    real sales you have generated – not     Not Leads
    how many leads?
•   The number of leads you get             Evaluating your campaigns the same
    doesn’t match with what Google          way you evaluate business: by the
    AdWords or Analytics says?              amount of revenue it generates.
•   Your leads are high value and
    expensive to get, but you don’t         To find out if leads are turning into real
    know      which    campaigns     or     sales and creating revenue, you need a
    keywords are driving them?              process to track them and then match
•   You are struggling to measure the       them with the marketing campaign or
    ROI of your campaigns so you have       keyword that created them.
    to estimate?
                                            The Process – Tagging, Tracking,
There Is The Fundamental Problem            Matching & Integration
With Marketing For Lead Generation
                                            Step 1 – Tagging – Identifying the
Leads, by their nature, are not sales. At   Traffic Source
least not yet. Your leads could be high
value, or worthless.                        The first step is making sure the traffic
                                            coming to your website is tagged
Your analytics might not even be telling    correctly so that you can see the
you a true picture of where your leads      exact source and any other variables
are originating from as people will visit   associated such as campaign, keyword
your site on multiple occasions from        or advert reference.
different channels.
                                            This commonly done using UTM
The industry standard for tracking          tags which allow you to add specific
online marketing methods is Google          labels to the landing pages. It is also
Analytics which does a good job of          recommended that you capture fields
tracking E-Commerce but can only            specific to the products you are using
count the number of form fills as Goals.    such as GCLID for Google AdWords.
Step 2 – Tracking – Capture the Lead

The next stage is to ensure that the       Once you have this process in place
data captured is at visitor level so you   it allows you to see where the real
are able to match with the marketing       conversions and revenue come from,
source and to a closed sale later.         measure ROI definitively and optimise
                                           your campaign accordingly.
Most leads come in the form of an
enquiry form, live chat or phone call      Ruler Analytics is a visitor level
so you may need some additional            marketing analytics product that
marketing analytics or call tracking       tracks customer journeys, conversions,
software at this stage but you can also    phone calls & companies looking at
pass UTM tag values in your forms.         your site.

Step 3 – Matching – Match the Lead
with the Source in CRM

Once you have captured the lead with
the applicable marketing source there

                                                                                               In 2017, only 57%
needs to be a feedback loop to see
which leads closed into business and                                                Yes
just as importantly which leads didn’t.

This can be done manually in a
spreadsheet, to begin with, to get
                                                                                    No
                                                                                                 of respondents
                                                                                               integrated Sales
used to the workflow and prove the                                                  Maybe
business case. However, this could be

                                                                                            Activity with a CRM
cumbersome at higher volumes so
ideally they should be automatically
matched where you handle leads, for
instance in CRM.

Step 4 – Integration – Passing the
data to other products                      In 2018, do you intend
Finally, now that you have the leads        to intergrate your
and marketing source matched, once
the sale is completed you are able
                                            Sales Activity with
to pass this into your products. Most       a CRM system?
products have an API or a manual CSV
upload.

For    instance,  Google  AdWords
supports uploading the GCLID along
with revenue value.

                                                                                                                   17
WHY PR NEEDS TO BE A VALUABLE PART
OF YOUR 2018 MARKETING STRATEGY
Jack Peat, Head of Digital for 72Point

                                                                                                                             92% of respondents
                                                                                                                             intend to integrate
The beauty of PR as a 21st century           stand out is becoming increasingly        Crucially, make sure you have an
marketing tool is that it has evolved        difficult. PR can return a bounty         effective means of distributing
                                                                                                                             either online or
into an all-encompassing method of           of positive business benefits, but        the story beyond your established     offline PR into their
communication.                               only if campaigns are orchestrated        circles by assessing how to make a
                                             successfully, which returns me to my      big splash in the media and ways      Marketing strategy
Few, if any, comms methods in a              initial point.                            in which to infiltrate social media   in 2018.
modern marketer’s tool kit could                                                       audiences that aren’t currently in
claim to meet SEO, social media and          The art of PR is about creating stories   touch with your brand.
brand exposure KPIs in one fell swoop,       and empowering storytellers. Whether
but thanks to the nature of the digital      it be journalists, bloggers, vloggers     With over nine in ten companies       When asked
market that is precisely what PR can         or social media influencers, having       set to roll out PR campaigns this
achieve.                                     a good story at the heart of your         year, the reality is that PR is not   whether they intend
In an age where content is king,
                                             campaign is key to its success, and so
                                             a PR plan should always start with idea
                                                                                       something you can afford not to
                                                                                       do.
                                                                                                                             to update their
creating stories and empowering              generation and stress testing.                                                  brand in 2018, 75%
storytellers has given brands oxygen
on the web to stand out where others         Although journalists and other media
                                                                                       72Point secures media exposure
                                                                                       for your brand across digital and
                                                                                                                             of respondents
get swallowed up.                            professionals aren’t always on hand       traditional media. We create,         answered:

                                                                                                                             "
                                             to judge a story before it has been       distribute, and land PR and
Little surprise, therefore, that 77 per      created, plenty of agencies do have       branded news stories in mass-
cent of exhibitors at this year’s Prolific   current or former hacks on their books,   media     publications  including
North Live carried out PR campaigns          so seek them out and run your ideas       Daily Mail, The Mirror, The Sun,          Not applicable,
in 2017 and 92 per cent look to do it in     by them before you get underway.          Daily Telegraph and Metro as well         I'm happy with
2018 as well.                                After all, overcoming the first hurdle    as mass-readership news sites
                                             early on will ensure you don’t run into   such as The Independent and               my current Brand
But there are objections to utilising        any bumps further down the line.          UNILAD. Content. Covered.                 Positioning.
PR tactics among the marketing
community,       namely     because          Then, make sure you develop the
confusion   exists  over   how      to       campaign with a holistic approach
implement a successful PR plan.              across all platforms and channels.
                                             Ask whether there is a natural linking
And who can blame them?                      structure to satisfy SEO objectives,
                                             whether the content is optimised for
The market today is extremely                online media and social media and
crowded, which means the ability to          that it is sharable.
HOW TO GET MORE FROM YOUR
     GOOGLE SHOPPING ADS
     June Gil, Advertising Manager at CTI Digital

     If you’re an e-commerce business              Optimise     campaigns      for   user
     looking to attract and convert more           intention
     customers, Google Shopping ads can
     be the fastest way to appear at the top       Users can have different intentions
     of search results. Every size of online       when searching for a product.
     retailer can benefit from shopping ads,       Structure your adverts with positive
     no matter how complex or simple your          and negative keywords to show your
     offerings may be.                             ads for consumers searching for non-
                                                   brand and branded products. You
     Shopping ads pull through product             can then assign different level bids
     photos and text into modules that             to these campaigns. For example, a
     appear at the top of Google search            non-brand advert for trainers is likely
     queries. Shopping ads often perform           to be clicked on by a user collecting
     better than text ads for eCommerce. The       information but isn’t ready to buy.
     visual nature of the posts gives users        In this case, a lower bid should be
     the information they require faster,          applied as Conversion Rates will be
     leading to better conversions. This tool      lower. On adverts for the specific        We’ve worked with e-commerce brands           Using google shopping ads can be the
     is especially useful for dates like Black     brand, a higherv bid can then be          of all shapes and sizes and found that        quickest way to improve your online
     Friday and Christmas when text PPC            applied as visitors are more likely to    google shopping ads can perform as            visibility and conversions. Start with a
     adverts can push normally high ranking        complete a purchase.                      well for fast moving goods as they do for     simple All Products campaign to learn
     pages down.                                                                             luxury brands. We recently worked with        the basics and work your way up to
                                                   Use Remarketing                           a luxury online retailer on optimising        more complex products specific and
     Here are a few things to consider when                                                  their Shopping campaigns, and found a         intention based campaigns over time. Or
     making your Google shopping ads:              The famous 80/20 rule states that         significant difference in conversion rates    if you want to scale quickly, get in touch
                                                   brands receive 80% of their revenue       for brand and non-branded searches.           with us and have a chat with one of our
     Optimise your product titles to rank          from 20% of their customers.              Crucially, we also found the device users     experts for a free google shopping ads
     correctly                                     Remarketing allows you to present         were on had a huge impact on campaign         audit.
                                                   your adverts to users who have            performance.
     Although they may look fantastic, Google      seen your brand before and are                                                          We are CTI Digital, part of global
     crawlers are unable to see your product       more likely to convert. Using the         After optimising their AdWords structure      marketing services provider Paperhat
     images, therefore, having a strong            Audiences tool can generate a much        to match users intention we saw a higher      Group, and one of the UK’s leading full
     product title and description can help        higher Conversion Rate & ROI. This is     Click-Through Rate and Conversion             service digital agencies specialising
     you rank correctly. Use clear descriptors     ideal for campaigns run on a limited      Rate. But it’s not all about the ‘more’. By   in open source web development and
     that consumers are likely to search for       budget or for increasing your touch       using brand campaigns we were also            digital marketing.
     when looking for your product like ‘pink’     points with potential customers.          able to considerably reduce the Cost per
     and ‘size 6’ rather than words like ‘great’                                             Click improving the clients Return on
     or ‘stylish’.                                                                           Investment. Who wouldn’t want that?

19
PROLIFIC NORTH LIVE 2018
What Marketers Want 2018 is the first of many publications we will aim to create
and distribute in the future to support all of the events we have across the year.

If you are interested in taking part in one of our digital resources, please get in touch
with Nathan Ouriach at nathan@prolificnorth.co.uk.

72Point                                    Digitl                                     Lead Forensics                   PRCA
Ads Lab                                    Display Wizard                             Liverpool Film Office            PR Agency One
ADYOULIKE                                  DMA                                        Lunar Aerial Imaging             Rabble Post
AO                                         Flipbook Studio                            Mabo Media                       RealtimeUK
Ash.TV                                     Flow Creative                              MadeByPi                         Renegade Fortress
Attollo                                    Fluid Ads                                  Manleys Solicitors               Ruler Analytics
BBC                                        Fluid Branding                             Master Mindset                   Shoosmiths
Blippar                                    Force24                                    Manchester Science Partnership   Silk Group
BIMA                                       ForrestBrown                               Marke Creative Merchandise       Soc-Med: Social Media
Bing                                       GAS Music                                  Marqetspace                      SQ Digital
Brazen                                     Gelato Visual Effects                      Maven CP                         Standby Productions
Bring Digital                              Generator                                  MediaCityUK                      Steamhaus
Bruntwood                                  Greater Manchester Chamber of              Media Partnerships               Taboola
Buffalo 7                                  Commerce                                   Metrostress                      Teads.TV
Bulletproof                                Groundbreak Productions                    Miranex                          Team Cooper
Business Growth Hub                        Halston Marketing                          More Insight                     TheBusinessDesk.com
Business Marketing Club                    hedgehog labs                              Mosquito                         The Juice Academy
Carbon Digital                             HelmsBriscoe                               Motionlab                        The Landing
CDS                                        Holovis                                    Mustard Research                 The Sharp Project
Channel 4                                  IAB UK                                     milklab media                    The University of Manchester
CIM                                        Igloo Vision                               M7 Digital                       Thinkbox
CTBF                                       International Business Festival            Network Marketing                TouchSoft
Click Consult                              iThinkMedia                                Nimlok                           Trunk
Clicks + Links                             Jean Juviniere                             Northern Soul                    UKFast
Climb Creative                             JMW                                        Numo                             VST Enterprises
Corporation Pop                            Journey Further                            Nu-Hi                            Wavemaker
Crewzbox.tv                                Jumpstart                                  Openshadow                       YouCloudIT
CTI Digital                                Klick N Tap                                Phoenix Digital                  Wodehouse
CyberScanner                               Knight Corporate Finance                   Pink Lizard
Digital Gurus                              Kogan Page                                 Ponderosa
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