Welcome to Exo Digital - We're happy to have you as part of our team!
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Welcome to Exo Digital We’re happy to have you as part of our team!
Congratulations!
You are now part of a unique group of dedicated
and talented individuals.
500+ 20+ 20+ 100M+
Apps & Websites In-house
Years in Users
launched consultants operation reached
MELBOURNE • SYDNEY • BRISBANE • ADELAIDEAt Exo Digital we are all committed to your success. The information in this pack will help you to navigate through your first few weeks with us. It will give you all the contact information you need And give you a bit more guidance on what the “Exo Digital Way” is all about!!!
We are Exo Digital (formerly Absholute) a design-led
About
innovation consultancy with 20+ years experience using
Design Thinking to discover solutions to complex business
problems. We are a diverse team that enjoys creating,
Exo Digital? collaborating and innovating.
We are a team of 20+ dedicated individuals who believe
that by understanding users behavioural motivations, we
are able to deliver exceptional digital experiences for our
clients, providing a holistic approach to design and project
implementation.What do we offer?
Exceptional experiences Digital focus Your personal plugin
We understand that building a We work as an extension of your We bring experience from all aspects
memorable experiences requires team. Whether you need a of design from product strategy, UX
insights. Research, both qualitative researcher, designer, developer, or design, marketing and
and quantitative, informs the design an entire team. With your team or in implementation. Creating solutions
process. With our diverse expertise, our studio we’ve got you covered. to help businesses achieve success.
we build digital experiences that
deliver change and drive growth.Let’s get
What information do we need from you to make sure that
you are set upC
started
Completed contract, superannuation and banking details.
Please send all details to accounts@exodigital.com.au
Attention: Nicol$
Your bio showcasing your amazing work so that we can
promote you.
A four minute video introduction to Exo Digital. You are here
for a reason so let’s get to know you better. You don't need
to worry you will be guided through the process.
Anything else that you require to be your best. Please have this
conversation with your manager so that we can support you.What will
Now that all the administration work has been completed we
want to make sure that your computer and any other tools of
trade are set up and ready to go.
happen on
Exo Digital employees are still working remotely so you will
receive your tools of trade by courier. The tools may not
day 1? arrive on day 1 but you will be given information on when to
expect them.
Your manager will set up meetings with your teammates during
the day for your first week. You may not meet everyone but it is
an important step to get to know the team.Leadership Operations
Product &
experience lead
Experience design - Alexis, Angel, Chis, Hugh, Maxy, Mike, Stephen G, Steve B, Steven W, Z
Rob, Pierce
Strategy &
Delivery Lead
BA/Producer - Delegated to strategy & operations lead
Rob, David,
Pierce, Paris
Team Structure
2021 Managing Director
Rob
Engineering Lead
TBA
Engineering & product delivery - Emily, Kevin, Marley
Marketing manager
Content & marketing - Arjun
Paris
Business development
& growth director
Rob, David
Finance director
Rob, HnB GroupWhat is
Collaboration & Commercial
If you are a seasoned consultant then we are sure that you will
be able to impart some of your knowledge and wisdom on
consulting the team. Being a consultant means that you will develop your
commercial experience and confidence to consult with the client
beyond the focus on delivery. It’s about being strategic and
about? opportunistic in your approach.
Support
If you are new to consulting you have nothing to fear. We will
walk you through the Exo Digital process and help you
understand what is expected of you.
Design Huddle
There is a fortnightly showcase where you will be able to
present and show us what you got!What makes a good consultant?
1 2 3
Collaboration
Trust & Rapport
It’s about “Us”
You don't just do – you teach. Your You know how to build trust and You leave your ego at the door. It is
knowledge is bridging a gap in the rapport to your team mates
not about you.
business you are working for. and stakeholder
4 5 6
Adaptive & Innvovative
Active listener
Opportunistic
You're adaptable and can think on You know how to listen. Be an active A good consultant looks for
your feet. Change is part of the gig. listener and be present. opportunities.What is
Opportunistic
Looking for opportunities is an important part of being
a consultant.
consulting Impact driven
If you are working with a client as a part their teams you are
about? close to the action. You are in a unique position to provide value
and impart your knowledge to increase efficiency and output.
Commercial acumen
You might see an opportunity for another Exo team member to
join you or you might hear about a potential project. All this
knowledge can help us to win new work so please pass these
nuggets on to your manager.Unpacking a Understanding exactly what a client is looking for is a crucial
component of project delivery. When we receive a brief from
client brief…
a client we follow a process to capture as much information
before we even consider what a solution might look like0
$ Brief – The brief is received by client engagement who
will have direct contact with the clien)
$ Collaborate – Client Engagement will set up a project
team to discuss (unpack) the brief. We will highlight the
key skills and bring in each subject matter expert as
require6
$ Project & Resource Plan – Understand if we can
complete the entire project ourselves. Do we need
specialised skills? Are there any dependencies? We will
map our the project using Miro if remote or a whiteboard
if in the office.Unpacking a H Estimate – How long will it take? How many practitioners
are required?&
client brief…
H Reverse brief – We will then write a reverse brief to make
sure that we have captured all of the requirementA
H Success metrics – Understanding what success looks like is
crucial as part kick-off meetings and we will work closely with
the client for thiA
H Showcase – Once the project started, we don’t leave
showcase towards the end. We will keep record of our
showcase materials from start to completion of the projectUSER EXPERIENCE DESIGN Proven process we use to drive innovation
Director
Career progression
Associate Director / Manager
at Exo Digital
Lead Consultant
At Exo Digital we are committed to your continued
development in your chosen field. Whatever your path is we
Senior Consultant
will do our best to support you with$
" Training and support both internally and externall
Consultant
" Mentoring and buddyin*
" Weekly team catch ups to collaborate and exchange idea0
" Great projects to work on with our clients and for Exo Digital
Analyst (Junior)
Associate (Intern/Graduate)What tools do we use? Organisatio# Communicatio# Time ManagemenL % Forecas % Slac) % Forecas % Google Drive % Gmail % Google Calendar Collaboratio# Design/Prototypin~ Presentation % MirW % Figmj % Google Slide % Figjam % Protopie % Figma
We utilise Small Improvements as our performance
Small management and feedback software.
In the software we house
Improvements 1x1’s - Our fortnightly sessions to catch u&
Praise - Our way to praise team members for the great work
that they’ve done.
Surveys - We regularly send out surveys to take temperature
checks and improve our processe+
Goals - Our goals that we’re working towards during a 6
month periodOur meetings and ceremonies
Exo Digital
! If a team is to be “self-directing”, it is ideal for them to
define their own standards and have a sense of ownership
and commitment to those standards.(
social contracts
! Social contracts are designed to help to build our
relationships with other team members
! A social contract provides clarity which ultimately leads
to a higher quality output, happier clients and fulfilled
team members.How do we (# We come together as a team to discuss what works for each
of us in the team#
# Together we establish clear guidelines on how the team will
create a
hold themselves and each other accountable.)
!# We agree together with how differences and dissatisfaction
will be addressed#
Social Contract? # The aim is for the team to create an agreement that we all
believe in.OUR CONTRACTS
Administration
, Do accurate time sheets (daily) 7
, Customer satisfaction is our ultimate goal,
& time keeping it’s ok to question prioritie;
, Don't fight the frameworks7
, XYZ is a new framework and we are still
learning, be patient with each othe(
, Strive to look for ways to be more efficient
and share great results7
, Find the shortest feedback loopOUR CONTRACTS
Meetings ' Stand-ups at 9:00am or 9:30am. What works
for us to get the most out of our day5
' Come prepared to meeting*
' Be on time for stand-ups and meetings.
Meetings start and end on time. Respect for
everyone's time is importan/
' No mobile phones in meeting*
' Everyone has an equal voice and valuable
contributionOUR CONTRACTS
Commitment + If are assigned a job, take ownership of it
and keep it up to dat
+ Engage with a person before assigning and
handing over a ticke
+ Keep Miro boards updated at all time,
+ Check into Click Up daily and update task,
+ Quality is everybody's responsibility6
+ Develop the most valuable software, as
defined by the client through the
Product OwnerOUR CONTRACTS
Behaviour 6 Focus on the positive5
6 Don’t make assumption5
6 Don’t interrupt and cut another person off
while they are talkin
6 Raise risks early - during stand up/talk to
Team Lead asa1
6 Respect each other and understand
differences in knowledg$
6 Share success stories and celebrate
each otherOUR CONTRACTS
Communication 8 Raise a problem as soon as you see i
8 All team documents are to be shared in
Google Driv%
8 There are no silly questions, if you don’t
understand, as
8 Be respectful to each other, call out
behaviour that is deemed as not
appropriate/offensiv%
8 Raise risks early - during stand up/talk to
Producer asa2
8 Find the shortest feedback loopLet us know if you’d like to know more! 1300 92 99 92 hello@exodigital.com.au
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