Welcome Message - Simple Syllabus
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Title: Medical Administrative Assistant - (BT-144)
Section #: 40719
Meeting Days/Times: 12:00AM-12:00AM
12:00AM-12:00AM
Start Date: 01/11/2021 - End Date: 05/21/2021
Instructor: Karen Dancey
Term: 2021SP
Room: WEB WEB
WEB WEB
Units: 2.50
Welcome Message
Welcome to BT 144 Medical Administrative Assistant!
In this course, you will learn about administrative procedures in a medical
office/healthcare setting. You will be creating letters and memos, learning
how to treat patients from different cultures, medical filing, HIPAA
regulations, inputting data into an electronic health record (EHR), and much
more.
It is recommended that you purchase the Cengage subscription if you are
taking BT 148 in the same semester as BT 144. Purchase the subscription
through the Cengage website: https://www.cengage.com/mindtap/. This will
give you instant access to any MindTap course. You can also rent a physical
textbook for a nominal fee. If you need a computer, please see the FCC
Student Resources page on the FCC website on obtaining a loaner computer
from the library:
https://www.fresnocitycollege.edu/academics/library/index.html.
I am looking forward to working with everyone this semester, and you can
expect me to play an active role in the course. I will post announcements
every week, and give you feedback on your assignments. You can count on
my availability during student office hours, and you can expect promptresponses to your questions, comments, and requests. The best way to reach me is either during student office hours or via email. If you need to contact me outside of office hours, you may email me, or call my office and leave a message. I will respond to emails within 48 hours (except for Sundays). My email address is karen.dancey@fresnocitycollege.edu. It is also located in the Course Information (start here) Module in Canvas. I will also grade your work in a timely manner. If you have any questions, please feel free to contact me – that’s why I’m here! I hope you enjoy the course! I want you to succeed! Please contact me with any problems BEFORE it becomes too late!! I look forward to a fun and informative class! I am here to help! -Mrs. Dancey Instructor Name: Karen Dancey Email address: karen.dancey@fresnocitycollege.edu Phone: (559) 442-8200 extension 8786 Division Office Phone: (559) 442-8222 Comments Because of the Covid pandemic, I will be working remotely from home. I will not be on campus during the semester. Office Hours: T/TH 10-11:40 a.m. and F 8-8:50 (virtual - by email only) Course Description Administrative procedures in a medical office/healthcare setting. Prepare documents, file charts, conduct basic office operations; consider legal, ethical and cultural issues when interacting with patients. Course Objectives 1. Perform medical administrative duties, including telephone techniques, processing the mail, registering patients, and scheduling appointments. 2. Compose and produce written correspondence, including letters, memos, and email messages, using professional guidelines in medical office and health care settings. 3. File medical charts using terminal digit, alphabetical, consecutive numbering, and color coding
techniques.
4. Identify cultural considerations when interacting with patients of diverse backgrounds.
5. Consider legal and ethical issues including confidentiality, disclosure of protected health
information, and patient rights.
6. Use technology to complete administrative tasks.
7. Perform basic office financial functions including balancing a petty cash log, preparing receipts for
payments, and verifying payroll data.
Student Learning Outcomes
1. Perform medical administrative duties
1. Use professional judgement to determine medical-legal implications of situations that arise in a
medical office.
1. Compose and produce written correspondence, including letters, memos, and email messages,
using professional guidelines in medical office and health care settings.
2. Perform medical administrative duties, including telephone techniques, processing the mail,
registering patients, and scheduling appointments.
Required Texts/Materials
Administrative Medical Assisting
9781305859265 (instant access through Cengage site:
https://www.cengage.com/mindtap/ )
ISBN above gives you instant access and includes eText and access
code to MindTap and MOSS (Medical Office Simulation Software).
ISBN 9781305859272 can be purchased at FCC bookstore and will
either need to be picked up or mailed to you. NOT INSTANT
ACCESS. Purchase a subscription if you are taking the BT 148 class
as MindTap is also used in that class. Subscription costs $119.99.
Hard copy text available for rent if subscription purchased.
Linda L. French
Cengage Learning
2018
8th
Check Amazon.com for more prices for access code.
https://www.cengage.com/
Grading ScaleMETHODS OF EVALUATION GRADING SCALE
Assignments 40% A = 90 – 100%
Exams/Tests 10% B = 80 - 89%
Capstones 25% C = 70 - 79%
Final Exam 25% D = 60 - 69%
F = 59% ↓
Total 100%
You must complete the entire course (including the final exam) to earn a passing grade.
Grades are maintained via the Canvas grade book and are updated weekly. It is
suggested that you routinely check your scores and notify me immediately if you have
any questions. On the left side of the Canvas window (the Navigation bar), there is a
“Grades” link. By clicking on this link, you can view your grades. Do not track the grade
by points. All of your course requirements are graded individually and then weighted to
create a final grade percentage. At the end of the course, the final weighted percentage
is converted to a letter grade using the scale below. It is your responsibility to monitor
your grades/scores in a timely manner.
Course Information
You are required to complete the mandatory introductory
discussion (found in the Canvas Navigation Bar in the
Discussion link, or in the Canvas/Module for Week 1). Students
who do not complete the mandatory introductory discussion by
Thursday, January 14, 2021, will be dropped as a no show. No
Exceptions! This deadline is firm.
You will need to purchase a code and create a free Cengage
(publisher) account to utilize MindTap (web-based
assignments). In the Canvas Modules, there is a link to the assignment
in MindTap. All MindTap assignments are accessed through Canvas as
they are linked to the Canvas grade book. DO NOT GO TO THE
MINDTAP WEBSITE DIRECTLY TO COMPLETE ASSIGNMENTS. A
subscription can be purchased which will include access to ALL your
MindTap classes. In addition, you can rent the textbook for each
Cengage class for an additional fee with the subscription.
THERE ARE NO MANDATORY ZOOM MEETINGS. (Asynchronous
class). If you need to meet with me via Zoom outside of the
student office hours each week, please contact me and I can
supply you with my personal Zoom room link. You do not need toactivate your video during a Zoom session if you are not comfortable doing so. Please keep in mind that online courses are 24/7, including holidays and weekends. Succeeding in a course such as this requires self-discipline, planning, time management, self-direction, communication, and attention to detail. Many students believe online courses are easy and do not require a significant time commitment. This is not true. This is not a self-directed class. Remember that an online class replaces the traditional classroom face-to-face interaction with weekly assignments and periodic discussions based upon the material presented. I have provided a tentative course schedule on the last few pages of this syllabus to aid you in your time management and quest for success in the class. I suggest that you keep a calendar of activities to structure your time. Your computer/tablet should have MS Word, MS PowerPoint, and Adobe software. Microsoft Office 365 is free to all FCC students via your email. Please activate your SCCCD email account and have reliable Internet access and the ability to view videos. We will be using Canvas: https://scccd.instructure.com/ as our class platform. It is recommended that you purchase the MindTap course materials ASAP during the first week of class. There will be deadlines you will need to meet. It is recommended that you check the Canvas course periodically during the week to ensure assignments are being completed and if any changes have been made. I will inform you of any changes via email and an announcement on the Canvas home page. Please read this syllabus in its entirety. If you need clarification, please email me ASAP. Be proactive! If you have an emergency, please let me know ahead of time. Waiting until after an assignment is due is too late. Don’t wait until the last minute as it will spell disaster for your grade. I want you to succeed! Please contact me with any problems BEFORE it becomes too late!! Communication It is your responsibility to routinely complete assignments and communicate with me if clarification is needed. If you need to contact me outside of office hours, you may email me, call my office, or contact the division and leave a message. Responses will be within 48 hours (except on Sundays). I am not responsible for lost or misdirected email. I
strongly recommend that you send a copy of your message to yourself
by putting your email address in the “cc:” field. My email address is
karen.dancey@fresnocitycollege.edu. It is also located in the course
Module "Course Information (start here)" in Canvas.
All emails sent to me must include your name at the beginning of the
body of the email. You can utilize your school email or use the inbox in
Canvas. Please make sure all emails contain BT 144 Spring 2021
Class in the subject line and include your name in the subject line
and on the top of the message. If you fail to post the proper subject
line and not include your name at the top of the message, you risk
having your message deleted as junk mail. Please do not use all capital
letters when emailing me. Professionalism and respect should be
maintained at all times.
Attendance Policy
Each occurrence that you submit an assignment by the deadline, you will
earn 100% attendance. If you submit an assignment within one week after
the due date, you will earn late attendance. If you miss the assignment
deadline completely, you will earn a zero for attendance.
Drop Policy & Deadlines
I do not differentiate between excused and unexcused absences. An
absence is an absence. You may be dropped from the class after
missing two weeks (two assignment deadlines) prior to the final
drop date of Friday, March 12, 2021, unless you have contacted
me prior to the final drop date. It is YOUR responsibility to drop
the course. Do not count on me dropping you. If I do drop you, I
will not complete a reinstatement form. You cannot be dropped after the
final drop date and will therefore earn a letter grade.
You will not earn a “W” on your transcripts if you drop within the first
three weeks of class. Dropping after the first three weeks of class, up to
the ninth week of class, will result in a “W” which does not affect your
GPA.You need to take personal responsibility and decide for yourself
whether or not to remain in the course. To avoid being dropped, please
make sure to submit your assignments by the deadline date. You may
be dropped for not obtaining the course materials by the end of the
third week of class and/or for unsatisfactory progress as deemed by me.You have 24 hours to add the class. You must appear on my roster before the next class session or you will not be permitted to attend subsequent classes. Participation and Engagement You bring a wealth of knowledge, experience, and perspective to class. Your participation is valuable to your learning, as well as to the learning of your classmates, and to my growth as an instructor at Fresno City College; therefore, it is important to all of us that we all come to class prepared and on time. This will make the learning experience much more meaningful for everyone and contribute to everyone's successful completion of the course. Come prepared to actively participate in this course. This is the best way to engage you in learning the material. Watch the recorded videos to learn about the material being presented that week (some videos may have additional questions for you to answer), and complete the assignments by the deadline. Attendance and participation are critical to successful job performance and is an important part of your grade. Employers want you to be self-motivated and able to manage your own schedule. Exams and Assignments Assignments can be found by clicking on the Modules link on the left side (the Navigation Bar) of the Canvas course home screen. Assignments may require reading of the eBook, instructor PowerPoint presentations, taking notes on important information, and completing exercises in Canvas and MindTap. MindTap assignments are accessed through Canvas, and not directly from the MindTap website. Please ask questions if you do not understand what has been covered. Assignments require the use of a computer. You should note that not all homework assignments are scored equally. Some assignments require more work and will result in more homework points. In addition, some assignments may be due during a holiday week. Please inform me of any emergencies that arise. ANY WORK SUBMITTED THAT IS NOT ASSIGNED BY ME WILL NOT BE GRADED. You must submit your assignments by the due date indicated by the instructor. You are encouraged to submit your
assignments early. You will need to utilize a computer with reliable Internet and access to MindTap to complete assignments. Some assignments may be submitted directly using the course Canvas site (and not MindTap). I will provide instructions for using Canvas and MindTap but it is your responsibility to ask questions for clarification. If an assignment is to be submitted using the Canvas site, it cannot be submitted in another format (i.e., email), unless permission is acquired in advance from me. It is recommended that if you have any login issues with Canvas or MindTap, it be taken care of immediately. Technological problems do not excuse you from completing your assignments. You should have a back-up plan if technological problems arise. If you need a computer, please see the FCC Student Resources page on the FCC website on obtaining a loaner computer from the library: https://www.fresnocitycollege.edu/academics/library/index.html. Homework will also include utilizing MindTap which includes MOSS (Medical Office Simulation Software). You will need to create a free Cengage/MindTap account. MOSS assignments consist of training (not graded) which are step-by-step instructions, and assessments (graded) which require less instructions. MOSS assignments are due on the last day of class during finals week (Wednesday, May 19, 2021). There may be periodic discussions included in a particular chapter. Please make sure to carefully review the assignments for that particular chapter. Discussions will be graded as an assignment in the Canvas grade book. The discussions is where, collectively, we communicate as a class. Think of the discussions as “showing up to class.” You will communicate with other students in discussions where ideas and reactions to topics will be shared. Discussions take the place of Zoom class meetings. You bring a wealth of knowledge, experience, and perspective to class. Your participation is valuable to your learning, as well as to the learning of your classmates, and to my growth as an instructor at Fresno City College; therefore, it is important to all of us that we all prepared. This will make the learning experience much more meaningful for everyone and contribute to everyone's successful completion of the course. Come prepared to actively participate in the discussions. This is the best way to engage you in learning the material (and it makes the discussions more interesting). Attendance and participation are critical to successful job performance and is an important part of your grade.
Employers want you to be self-motivated and able to manage your own
schedule.
Discussion assignments will be graded according to the following
guidelines:
Reply to all parts of my original topic by the due date. An initial
reply to the original topic is required before you will be able to see
what others have posted.
Refrain from inappropriate language and personal attacks. You are
expected to be professional and respectful to your colleagues (and
to me, the instructor), just as you would in a face-to-face class. You
are allowed and encouraged to express your opinions without fear
of being attacked. Classroom etiquette is expected and enforced in
class discussions. I retain the right to determine what is and is not
appropriate behavior in this classroom.
Posts must be meaningful and relevant to the thread. A simple
"yes/no" or "I agree/disagree" (or only a compliment) is not
meaningful. Instead, responses should include at least 4-5
complete sentences.
You should proofread to make sure that you have included
complete sentences and have formatted correctly with proper
grammar, punctuation, spelling, and word usage. (Use the capital "
I " not the lowercase " i ".) Please use your own words when
posting to the discussion board, even if you find information from
an online source.
Once you have posted to the original topic you should read what
has previously been posted by others to avoid repeating
comments.
“A” posts(18 - 20 points): Full participation -- Uses complete sentences,
writes a well-developed paragraph or more, paying attention to spelling,
grammar, and tone. Completes all the requirements of submission
(Submitted on or before the initial deadline date, responded to at least one
classmate before the final deadline date). Addresses all parts of the required
topic completely.“B” posts (16 - 17 points): Full participation -- Uses complete sentences,
writes a fairly well-developed paragraph or more, but may have errors in
spelling, grammar, and tone. Completes all the requirements of submission
(Submitted on or before the initial deadline date, responded to at least one
classmate before the final deadline date). Addressed almost all parts of the
required topic.
“C” posts (14 - 15 points): Partial participation -- Informative but does not
go into depth about the topic (perhaps too short or missing some of the
necessary information). Completes all the requirements of submission
(Submitted on or before the initial deadline date, responded to at least one
classmate before the final deadline date). May have some
spelling/grammatical errors.
“D” posts (12 - 13 points): Very little participation -- Addresses parts of the
question but may be superficial, little thought put into the response, possibly
too short, contains errors in sentence structure, spelling, and tone.
Completes all the requirements of submission (Submitted on or before the
initial deadline date, responded to at least one classmate before the final
deadline date).
“F” posts (0 -11 points): "0" for no participation at all. A score of “10”
indicates initial post not submitted by the initial deadline date or did not
respond to at least one classmate before the final deadline date. Does not
answer the question/topic, original post demonstrates little effort or evidence
of thought, response is too short, just agrees or disagrees without
explanation, single word statements, not submitted on time, sentences
contain excessive errors or do not make sense, inappropriate language,
personal attack. Did not complete all the requirements of submission.
Copying another student’s work is not acceptable. If another student’s
work is copied, whether knowingly or unknowingly, all students involved
will receive a zero for that assignment.
Assignments are meant to practice the skills you have learned from the
recorded PowerPoint lectures or the etext. You will be marked down for
incorrect or incomplete information. Homework should be organized,using proper grammar and spelling. Points may be deducted for
incorrect grammar and misspelled words.
You should spend approximately four hours on this class each week. Do
not wait until the last minute to do activities or take quizzes. Internet or
Canvas problems are not an excuse to turn in a late activity or a quiz.
Procrastinating shows in your work. You will be marked down for
incorrect or incomplete information. Homework should be organized,
using proper grammar and spelling. Points may be deducted for
incorrect grammar and misspelled words.
I reserve the right to change the due date, schedule, and the number of
assignments. Changes will be announced through Canvas and via
email.
EXAMS/TESTS
Exams and tests are located in MindTap. Some exams and tests may also be
located directly in Canvas. Due dates are firm. The score for a missed exam
will be zero. I may drop the lowest exam/test grade.
CAPSTONE ACTIVITIES
After each unit, there will be a Capstone for you to complete. Some of these
Capstones require the use of ear buds or headphones. In some Capstone
modules, you will not be able to check your answers and cannot go back to
the previous question. Capstones measure your knowledge of the chapters in
that particular unit. THERE ARE NO MAKE-UPS FOR MISSED
CAPSTONES.
FINAL EXAM
Final exam questions are located in Canvas and will be completed during the
week of finals. You must complete the entire course including the final exam.
Check the course syllabus and the course home page in Canvas for the days
that the final exam will be available. The final exam must be taken on
the dates scheduled. Failure to take the final will result in a zero for the
exam. THERE ARE NO MAKE-UPS FOR THE FINAL EXAM. If you are
unable to complete the final exam, a doctor’s note or other documentation
must be presented indicating the reason for missing the exam.Late Work
No work is accepted one week after the due date. Work submitted
within a week after the due date is subject to a 20%-point deduction.
Extra Credit
Extra credit will be assigned at my discretion.
Class Norms
Etiquette Policy: We must always show respect to one another. Rudeness
and disrespect will not be tolerated in this course. Like any class, we are a
community, and we need to treat each other with courtesy and respect. Use
a courteous, professional, and respectful tone in emails and online postings.
Emergencies: If you have an emergency and need to contact me, please
email or call me. Please contact me prior to assignment due dates. For any
problems with Canvas, online information, or MindTap, please contact me.
Technology Expectations: Basic keyboarding, email, and Internet skills. In
this course, we will use:
Email: Most of the communication in this course is through email.
Check your FCC email daily.
Canvas: Canvas is used in this course for information, communication,
and completing assignments.
MindTap: MindTap is used in this course for assignments. All MindTap
assignments are accessed through Canvas.
If you need technology or email help, contact the Student Systems
Support Call Center: (8 a.m.-5 p.m.) 866-24-LEARN (53276) or 559-499-
6070. Link to District Canvas Student
Guide: https://scccd.edusupportcenter.com/sims/helpcenter/common/layout/S
inst_name=scccd-hd&article_id=2095-1493260
Make UpNo make up work. Academic Dishonesty Policy Students at Fresno City College are entitled to the best education that the college can make available to them, and they, their instructors, and their fellow students share the responsibility to ensure that this education is honestly attained. Because cheating, plagiarism, and collusion in dishonest activities erode the integrity of the college, each student is expected to exert an entirely honest effort in all academic endeavors. Academic dishonesty in any form is a very serious offense and will incur serious consequences. Cheating Cheating is the act or attempted act of taking an examination or performing an assigned, evaluated task in a fraudulent or deceptive manner, such as having improper access to answers, in an attempt to gain an unearned academic advantage. Cheating may include, but is not limited to, copying from another's work, supplying one’s work to another, giving or receiving copies of examinations without an instructor’s permission, using or displaying notes or devices inappropriate to the conditions of the examination, allowing someone other than the officially enrolled student to represent the student, or failing to disclose research results completely. Plagiarism Plagiarism is a specific form of cheating and is the use of another's words or ideas without identifying them as such or giving credit to the source. Plagiarism may include, but is not limited to, failing to provide complete citations and references for all work that draws on the ideas, words, or work of others, failing to identify the contributors to work done in collaboration, submitting duplicate work to be evaluated in different courses without the knowledge and consent of the instructors involved, or encouraging, permitting, or assisting another to do any act that could subject him or her to discipline. Incidents of cheating and plagiarism may result in a variety of sanctions and penalties that may range from a failing grade on the particular examination, paper, project, or assignment in question to a failing grade in the course, at the discretion of the instructor and depending on the severity and frequency of the incidents. Accommodation for Students with Disabilities Fresno City College is committed to creating accessible learning environments consistent with federal and state law. To obtain academic adjustments or auxiliary aids,
students must be registered with the DSP&S office on campus. DSP&S can be reached at (559) 442-8237 and is located online at https://www.fresnocitycollege.edu/student- services/disabled-students-program-and-services/index.html.. All information is kept confidential. If you are already registered with the DSP&S office, please provide your Notice of Accommodation form to me as soon as possible, preferably during the first two weeks of class. Your success is important to me. If your accommodation includes taking the tests in the DSP&S office, it is your responsibility to make an appointment to take the test on or before the days of the online test and to inform me of the appointment. Quizzes/tests in this class are not timed. Please contact me as soon as possible if you have any questions. Support Services Services available to students: FCC Resources for students website: https://www.fresnocitycollege.edu/covid-19/covid- 19-info-for-students/help-for-students-working-online.html Health Services web site Tutorial Services web site Psychological Services web site RAM Pantry web site Business Division Counselor: Lori Swain email: lori.swain@fresnocitycollege.edu More resource links are available in Modules in the Canvas course. Holidays Monday, January 18 2021: MLK Holiday Friday February 12, 2021: President's Holiday Monday, February 15, 2021: President's Holiday
Monday, March 29, 2021 to Friday, April 2, 2021: Spring Break - No Class
Class Outline/Calendar
BT 144 Medical Administrative Assistant
Tentative Schedule
SPRING 2021
**Assignments subject to change. Instructor will notify students of any
changes.**TENTATIVE
DATE TOPIC ASSIGNMENT
DUE DATE
Week 1 Chapter 1 – A Career as an Assignments can 1/17 (Sun)
1/11 – Administrative Medical be found on the
1/17 Assistant Canvas class
website. MindTap
used for most
assignments.
Week 2 1/18: MLK Holiday
1/18 –
1/24 Chapter 2 – The Health Care 1/24 (Sun)
Environment: Past, Present,
and Future
Week 3 Chapter 3 – Medicolegal and 1/31 (Sun)
1/25 – Ethical Responsibilities
1/31
Unit 1 Capstone (1/28 –
1/31)
Week 4 Chapter 4 – The Art of 2/7 (Sun)
2/1 – 2/7 Communication
Week 5 2/12: President’s Holiday
2/8 –
2/14 Chapter 5 – Receptionist 2/21 (Sun)
and the Medical Office
Environment
Week 6 2/15: President’s Holiday
2/15 –
2/21 Chapter 5 – Receptionist
and the Medical Office
Environment (cont’d)Week 7 Chapter 6 – Telephone 3/7 (Sun)
2/22 – Procedures
2/28
Week 8 Chapter 6 – Telephone
3/1 – 3/7 Procedures (cont'd)
Week 9 Chapter 7 – Appointments Last Day to 3/14 (Sun)
3/8 – Drop: 3/12/2021
3/14 Unit 2 Capstone (3/11 –
3/14)
Week 10 Chapter 8 – Filing 3/21 (Sun)
3/15 – Procedures
3/21
Week 11 Chapter 9 – Medical 3/28 (Sun)
3/22 – Records
3/28
3/29 –
SPRING BREAK – NO CLASS
4/2
Week 12 Chapter 10 - Drug and 4/11
4/5 – Prescription Records (Sun)
4/11
Unit 3 Capstone 4/8 -
4/11)
Week 13 Chapter 11 – Written 4/18 (Sun)
4/12 – Correspondence
4/18
Week 14 Chapter 12 – Processing 4/25 (Sun)
4/19 – Mail and Electronic
4/25 CorrespondenceUnit 4 Capstone (4/22–
4/25)
Week 15 Chapter 14 – Banking 5/2 (Sun)
4/26 –
5/2
Week 16 Chapter 15 – Bookkeeping 5/9 (Sun)
5/3 – 5/9
Week 17 Chapter 19 – Office 5/16 (Sun)
5/10 – Managerial Responsibilities
5/16
Week
18 FINAL EXAM
5/16 – MOSS Assignments Due
5/19
Final Exam Date
Week 18: Final Exam open from Sunday, May 16, 2021 to Wednesday, May
19, 2021.You can also read
