WELCOME INFORMATION - The Loft
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WELCOME INFORMATION Dear Guest Thank you for booking your holiday with us. If you have any questions, queries before or during your stay please just ask. We want you to enjoy your stay, be able to relax, remain safe and enjoy all that our beautiful site and beautiful Moray Speyside has to offer from beaches and forests, to history and heritage, adventure and nature and distilleries. Please read the below carefully BEFORE arrival so you are aware of site procedures in advance and can make lots of fun plans for your stay. There is a lot to take in during these strange times and adaptions to site rules are required and are subject to changes but are essential for everyone’s safety. Please remember if you need any more information please get in touch, we are here to help, and we want you to have an amazing holiday. The countryside awaits and your time to relax is near. We look forward to welcoming you. Victoria and Grigor The Loft Tel: 01343850111 Email: visit@theloft.co.uk Website: www.theloft.co.uk
IMPORTANT
Please note that we are following all advice and regulations set by the Scottish Government
and the First Minister of Scotland with regard to COVID-19 safety measures, it is guests
responsibility to follow all guidance in place at the time of their visit.
If your booking is effected by any restrictions please get in touch and as per our T&C we
will be happy to move your booking to a time when it is safe for you to travel and for us to
welcome you.
Please review COVID site measures before arrival
Our updated COVID measures can be viewed on our website.
These will be updated as soon as possible when regulations are updated, however it is the
guest’s responsibility to follow the latest guidance.
We are all aware we are in a difficult time now and we are doing everything we can to make
it possible for you to enjoy your holiday.
Contact & Assistance
Whilst we are maintaining Social Distance for the safety of our guests and staff this does not
mean we are not here to help.
• Our reception is manned at various times during the day between 9am-5pm, if you have
any queries whilst onsite please go to reception in the first instance.
• If there is no one available, then there will be a nominated “contact” persons details on
the outside noticeboard for you to phone if help is required.
• Please only call the person who is detailed as your onsite contact for that day as others
will be unavailable.
• After 5pm please only use the below numbers if it is an emergency that cannot
wait until reception reopens in the morning.
Victoria 07500 040114
Grigor 07977 404077
Emergency Contacts
The standard numbers for emergencies is:
Police/Fire/Ambulance 999
Doctors: 03453371120
Check-in/Check-out information When you arrive at Reception your Welcome Pack and directions to your cabin/pitch will be in the SOCIAL DISTANCE CHECK-IN BOX in a white envelope with your name and cabin/pitch number detailed on it. This pack also contains emergency contact numbers for during your stay which are to be used in cases of emergency only after 5pm or if you are unable to locate your cabin/accommodation and in instances when Reception is not staffed during the day and you require assistance when onsite. Cabins: Check-in from 4pm & Check-out strictly 10am (keys must be deposited in the check-out box located at reception). Camping: Check-in from 1pm & Check-out 11am.
Maps A site map with details of your cabin or pitch location will be provided on arrival.
Site Rules
Please familiarise yourself with site rules in advance. Site Rules
Enjoy a campfire during your stay
If you would like to enjoy a campfire during your stay, please call/email to book this in
advance.
Firewood is per bag (this is a big bag and will potential last more than one night depending
on usage).
If you have not ordered this in advance, we will be making a fire basket site drop- subject to
availability each evening. This will be cash only and correct change only.
If you are camping and want a campfire on the first night of your stay your tent must be
erected by 4:30pm latest so we can place fire slabs in a safe location at fire truck delivery
time.
If you would like to order a fire while on site, please see reception and this will be arranged
where possible and is subject to availability.
No fire-pits or wood will be delivered after the fire truck delivery so please do book in
advance.
No refunds are offered for wood not used.
Fires can only be lit in fire-pits provided by the site- this is for safety reasons.
ADDITION: You may bring your own wood, but this must be recognised bagged firewood
(no pallets/found wood/please do not snap branches off trees to burn) and must fit within the
fire-pit. This is for safety reasons for all site guests.
Fire safety must always be maintained.
You must always tend your fire and keep it within the fire pit.
Keep the fire under control.
Never leave children alone at the fire.
Ensure your fire is extinguished before you go to sleep.
Ensure you have water available before lighting your fire should you need to quickly
extinguish a fire your fire.
The Fun Stuff!
Our Local Area & Things to do
We love our local area and there are lots of things to do and see. So why not check out some
of the local places to visit in advance so you are ready to get started with exploring when you
arrive. Here are a few suggestions.
Beaches & Forestry Walks
• Sanquar Woods, Forres - bike trails and jumps
• Cluny Hill and Forres Footpaths- beautiful woodland trails in our pretty town of
Forres
• Culbin Forest, forest walks, bike trails & Hill 99 trail.
• Findhorn Beach and Bay- fabulous beach, activities and food and drink.
• Roseisle Beach & Forestry Commission forest – fabulous beach and extensive forest
trails and woodland to enjoy with BBQ areas & play area.
• Primrose Bay- a secret bay with caves.
• Hopeman- rock pools, beaches, cliffs and ice-cream.
• Lossiemouth - big dunes and lots of sand with seaside shops and pubs and restaurants!
• Nairn Beach, Nairn - the Victorian seaside dream.
Outdoor Play
• Cooper Park – Elgin
• Grant Park - Forres
• Skate Parks, Elgin - Cooper Park, Hopeman and Inverness
Things to do
*Please note we strongly advise contacting providers in advance to check on their COVID
time availability and procedures. Many local businesses have had to seriously alter what and
how they provide the services they previously offered and may not be able to accommodate
walk-in or un-booked arrivals.
Outdoor adventure
• Elgin Kart Raceway, Lhanbryde 01343 843666
• Ace Adventure (white water rafting) 01309 611729
• Cranloch Riding Centre 01343 084215
• Equus, Horse Riding, Roseisle 07917 572154
• Findhorn Marina and Sailing School, 01309 690099
• New Wave Surf School, Lossiemouth 07818 238781
• North 58°, Findhorn (nature adventures) 01309 696099
• Outfit Moray, Lossiemouth 01343 549571
Wildlife
• Dolphin spotting on The Moray Firth, Hopeman harbour wall!
• North 58°, Findhorn 01309 696099
• The Whale and Dolphin Centre 01343 820339
Breweries & Whisky Distilleries & Gin Distilleries
• Benromach, Forres 01309 675968
• The Benriach Distillery Co, Elgin 01343 862888
• Dallas Dhu Historic Distillery, Forres 01309 676548
• Glen Moray Distillery, Elgin 01343 550900
• Glenfiddich, Dufftown 01340 820373
• Black Isle Organic Brewery, Black Isle 01463 811871
• WooHa Craft Beet- Kinloss
• Windswept Brewing Co, Lossiemouth 01343 814310
• The Malt Whisky Trail provides many distilleries to visit. Check out their website of
all the fantastic distilleries locally.
Cycling
• Check out the Moray Coastal Route & Cycle trails
• Moray Monster Bike Trails
• Bike Revolution/Lossiemouth (hire) Tel: 01343 549571
• Bikespokes bike hire
• The Bike Bothy, Forres great local bike shop for your cycling essentials. 01309
671745
Equipment Hire
Fancy trying out some new activities or forgot to bring or couldn't fit in all your adventure
kit, why not hire it!
• New Wave
• Findhorn Marina
• Bikespokes
• Outfit MorayHistorical, Museums & Places of Interest
• Baxter’s (Coffee shop & shops), Fochabers 01343 820393
• Brodie Castle (Macbeth and heritage)
• Cawdor Castle, Cawdor (Macbeth castle) 01667 404401
• Culloden Battlefield, Culloden 0844 4932159
• Elgin Museum, Elgin (seasonal) 01343 543675
• Findhorn Heritage Centre & Icehouse, Findhorn
• Findhorn Foundation, Findhorn - Eco village and community
• Johnstons of Elgin, Elgin (cashmere mill tours with shop & café
• Logie Steading 01309 611378
• Nairn Museum, Nairn 01667 456791
• Nelson Tower (tower opened seasonally), Forres
• Suenos Stone- Pictish Stone, Forres
• Burghead Visitors Centre- the home of the Moray Picts!
Cinema
• Moray Playhouse, Elgin 01343 541112
• Vue Cinema, Inverness 0345 3084620
Indoor Play
• Infinity (trampoline park), Inverness 01463 214068
• Kids Play, Rhind’s Farm, Kinloss 01309 690258
• Lockdown, Inverness - Live Escape Game 07872 449655
• PINZ, Elgin (bowling & Soft play area) 01343 541444
Swimming
• Forres swimming pool and gym, Forres 01309 672984
• Inverness Leisure Centre 01463 667500
• Moray Leisure Centre, Elgin 01343 550033Getting About
We may be rural but our local transport links are great.
Bus
Our country bus stop is on the A96 and busses run approximately every 20minutes (please
check times on Stagecoach website).
Train
There are train stations at Elgin and Forres linking Inverness and Aberdeen.
Local Taxis
• Moray Firth Tours (Elgin) 07724095739
• Mundole Taxis (Forres) 01309673168
• Guvnors Taxi (Elgin) 01309673168
• Lens Taxi (Forres) 01309673363
Airport
Aberdeen and Inverness airport are our closest airport connections.
Food & Drink
Where to eat locally within a 5-mile radius.
Cafe 1496- tasty breakfast, brunch, lunch, and tipsy afternoons Tel: 01309 358120
The Beastie, Forres - pub food Tel: 01309 672716
The Bakehouse, Findhorn - coffee, cakes, baked items & lunches Tel: 01309 691826
The Crown & Anchor, Findhorn - pub food Tel: 01309 690243 The Crown & Anchor
The Kimberley, Findhorn - pub food Tel: 01309 690492
The Mosset, Forres Tel: 01309 672981
The Ramnee Hotel, Forres an Edwardian Villa Hotel with Lounge Bar and Fine dining Tel:
01309 672410
Rhinds Farm Shop, Kinloss - Serve tasty breakfasts and lunches & sells farm produce from
home grown meat and veggies to local sourced produce Tel: 01309 690258Café Kombucha, Elgin (vegan) tasty food in a quirky and artistic setting (very cool!) Tel:
01343551093
The Captains Table, Findhorn - Fish & Chips, tasty food and a new ice-cream parlour with
a beach view, what's not to love, great for a visit with the kids and dog friendly outdoor
seating! Tel: 01309 690663
Ada Turkish Restaurant (Elgin) Tel: 01343556464
Take-Away
Local take-away options (some offer delivery, and some are collection only).
Fish & Chips 2 Go! Friday night at Kinloss barracks layby- check times to avoid
disappointment.
La Boheme Findhorn- delicious pizzas and delicious speciality taster menus. 07840 381363
The Clock Tower, Kinloss - Take-away pizza, kebabs, burgers and more. Tel 01309 690003
The Kinloss Chinese Take-away Tel:01309 690587
The Forres Fish Bar, Forres Tel: 01309 672479
Napoli Pizza, Forres Tel: 01309 672689
Speedy Pepper, Forres Tel: 01309 676622
If you would like anything specific, please just ask and we can make further
recommendations based on your requirement.
Shopping & Provisions
TESCO in Elgin and Forres, ASDA in Elgin, COOP in Forres, SPAR at Kinloss,
Independent Organic at The Phoenix in Findhorn Foundation.
Boring but important!
Don’t forget to bring….
• Bedding (we cannot provide bedding at this time so please bring bedding with you).• Towels (if you have booked a hot tub cabin remember to bring extra towels and a
bathmat, it makes a big difference).
• Crockery, pans, plates, cups etc. Crockery boxes can be hired for all Ensuite units only
but must be pre booked in advance.
• £1 and £2 coins for the electric meter in the cabins- you will need at maximum £3 a
night and it depends on usage.
• A torch, we have beautiful dark skies to enjoy star watching and campfire nights so we
do recommend a torch so you can move around site after dark.
• A mask (COVID regulations), toiletries, including hand sanitiser, soap, sanitiser
wipes.
• Food and provisions (our nearest shop is just 2 ½ miles away so you can always go
shopping when you are here).
• Suitable clothes, shoes, and waterproofs for enjoying the great outdoors whatever the
weather may be.
• Free standing BBQ (not disposable) so you can enjoy a BBQ when you are onsite.
• A pack of cards or fun game to play (you could leave the tech at home?).
• Fireside stories to share.
• A sense of adventure and fun!
Onsite facilities
• Fairy Trail our fairy trail is free to visit but activity maps may be purchased from
Reception. Please be aware of seasonal variations to availability. Download map
coming soon.
• Farm Walks our beautiful farm is set in over 388 acres with lots of walking trails to
enjoy. Please abide by the countryside code and respect this natural and farming
landscape. Respect social distancing on trails. Please keep your dog on a lead at ll
times on site and tidy up after your dog.
Toilets, Showers & Kitchens
• The Millside Bothy has kitchen, toilet, and shower facilities for our Millside guests
and is available to other guests on site during cleaning periods.
• The Nissen Shed has kitchen, toilet and shower facilities for campsite guests and is
available to other guests on site during cleaning periods.• Additional toilets and showers facilities have been added for 2021 in the campsite to
give additional facilities to allow for social distancing on site and provide facilities
closer to pitches in the Wilderness Campsite.
Glamping & Camping at The Loft General Rules of the site
• NO SMOKING in any accommodation or communal areas.
• Noise levels after 10pm should be kept to a minimum. Please be considerate at any
time of the day or night. Loud music is not permitted at any time. If noise levels are
causing a disturbance, please call the emergency number in your welcome pack and
this will be dealt with by staff on site. We want you to enjoy your stay and enjoy the
peaceful countryside.
• Please leave your accommodation or pitch as you found them - clean and tidy. Any
damages or any exceptional cleaning required may be charged to your credit/debit
card.
• Cabin checkout time is strictly by 10am. Keys must be deposited in the check-out
box located at reception.
• Camping checkout is 11am.
• Kitchen and toilet facilities on the site must be left clean and tidy for the next user,
please remove all dishes from the kitchen after washing up.
• Keep an eye on your children. Do not leave children or dogs unattended in cabins.
• Please always keep dogs on leads and clean up any mess.
• Do not allow children to climb on farm machinery or allow them to go into farm
sheds/buildings, as this can be very dangerous.
• Fires are permitted but ONLY within fire-pits and on slabs hired from the site.
Please contact us to arrange hire. A fire delivery truck will be on site each evening for
hire and wood purchase. You may bring your own wood for a fire, but this must be
pre-bagged recognised firewood. Fires must be kept under control and supervised.
• DISPOSABLE BBQ's ARE NOT PERMITTED. Please bring a free-standing BBQ.
Please be aware that damage caused to grass, picnic benches and decking (or any other
areas) due to negligent placement of BBQs or fire baskets will be charged for. Thiscan be up to £100 per burnt area so please think before you place your BBQ or fire
anywhere.
• Please park at the main Reception building to check-in and then park in your
designated parking area/space for you allocated accommodation or pitch. Cabin areas
are car free zones. Parking and driving on the grass next to cabins is not
permitted. Only 1 car per booking, unless by prior arrangement and charge.
Additional cars must be parked in the overflow car park.
• On our Campsite each pitch is allocated 1 car parking space next to the pitch.
Please ensure you park within your pitch. Only 1 car per booking, unless by prior
arrangement and charge. Additional cars must be parked in the overflow car park.
• Hot Tubs are only for the use of guests booked into cabins with hot tubs who have
booked hot tub use. Hot tubs must only be fuelled by wood provided by us specifically
for hot tub use.
• Users of hot tubs must read and follow the hot tub safety rules and rules of usage.
Children must always be supervised and never left alone in hot tubs.
• Please recycle and dispose of all rubbish in the large waste bins provided on site.
• Other site notices and requests must be respected and observed.
• Respect the countryside code (keep to paths, no litter, dogs must be kept under
control).
COVID-19 INFORMATION
• All Scottish Government rules must be followed when onsite. The announcement of
re-opening on 26th April guidance and legislation can be found here.
• Details of COVID-19 protection levels can be viewed here. This details essential
information about group gatherings and inside and outside socialising rules.
• Please maintain and respect social distance and appropriate mask wearing with
everyone on site (except your immediate booking/family members).
• Please do not approach staff onsite, please keep a safe distance.
• Please ensure children are supervised and are adhering to safe COVID-19 measures.• In line with government regulations masks must be worn in mandatory mask areas
(communal facilities) unless by those with valid exemptions.
• When using communal facilities please follow distancing guidelines, do not stand in
corridors outside facilities or within facilities until there is a vacant cubicle for your
use. Please wait outside and only go inside when a cubicle/kitchen becomes available.
We have added additional toilets and showers to accommodate.
• Communal facilities must be use appropriately- no personal washing or teeth cleaning
in kitchen areas- please use washrooms provided and clean after use.
• Please wash your hands regularly. Sanitiser gel is available at distribution points
onsite. Soap is provided in all hand wash areas. Please follow correct handwashing
guidance and dry hands thoroughly.
• Whilst cleaning is in process do not enter the communal facilities, please use
alternative facilities that are available on site. This is for the protection of our staff and
you.
• The kitchen facilities are for cooking only and food should not be consumed, or
gatherings take place in these areas. We have removed tables and chairs at this time to
minimise gathering areas. Please remember to bring all crockery etc equipment with
you.
• Please note at this time we cannot welcome additional guests on site and only guests
booked into accommodation can be onsite.
• Group sizes may continue to be limited by government rules. Currently 6 people from
up to 6 households outside socialising. No inhouse socialising which extends to
accommodation units onsite.
• If you feel unwell with any COVID-19 symptoms:
o Fever
o New continuous cough
o Loss of taste or smell
o New shortness of breath
Please advise a member of staff via phone and leave site and return home immediately
and follow the government advice on staying at home and follow the advised process.
All members of your booking must also leave site and return home and follow the stay
at home government advice about isolating. Follow Test and Protect instructions.If you are confirmed to have developed COVID-19 following a positive test result you
must contact us as we must initiate a test and protect process with the local authorities.
Please help us by advising us of any positive test result after your stay, please register
with the Test and Protect App to help.
A Friendly Reminder…because your safety matters!
This is essential advice for the reduction of the spread
of COVID-19. Please show consideration to other site
guests, our staff, and our local community.
COVID-19 measures: what we are doing to keep you safe.
In line with government and industry advice we have implemented the following:
• Contactless check-in and onsite contactless guest support.• Increased intensive cleaning and disinfectant procedures after every customer stay in
cabins.
• An intensified daily deep clean of communal facilities and additional checks through
the day for additional cleaning.
• Facilities will be closed to the public during cleaning.
• Soap and hand sanitisers in communal facilities and building entry points.
• Social distancing measures on site at communal areas and reception.
• Masks must be worn in communal facilities. These are mandatory mask zones.
• Reduced occupancy to reduce pressure on facilities and allow for social distancing.
• We are not providing bedding currently- please bring your own.
• Removal of kitchen and shared items from communal areas. Please ensure if you are
booked into communal use facilities you bring crockery, cutlery and pots and pans and
kitchen equipment required.
All information is correct at the time of creation but is subject to change.
Thankyou
We know this is a lot of information but with some preparation and awareness of guidance
and rules you can have a fantastic holiday with us after what has been a difficult year for
everyone. The great outdoors is open, and we are so looking forward to welcoming you to
our site and beautiful Moray Speyside. Planning your experiences and booking tables in
advance with local businesses will help them and you.
Stay safe and enjoy!
Remember if you need additional information before your stay please ask.
Telephone: 01343850111
Email: visit@theloft.co.ukYou can also read
