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WASHINGTON STATE DEPARTMENT OF LICENSING Washington Real Estate Commission Meeting Packet March 25, 2015 Tumwater, Washington dol.wa.gov
STATE OF WASHINGTON DEPARTMENT OF LICENSING PO Box 9021, Olympia, Washington 98507-9021 REAL ESTATE COMMISSION MEETING AGENDA DATE: March 25, 2015 PLACE: Capital Event Center Manager Educational Service District 113 6005 Tyee Drive SW Tumwater, WA 98512 CONTACT PERSON: Jerry McDonald, Administrator (360) 664-6525 Email: jmcdonald@dol.wa.gov ORDER OF AGENDA: OPEN SESSION CALL TO ORDER: Kathleen Drew, Assistant Director/Chair 9:00 a.m. A. Attendance B. Approval of Agenda C. Approval of Minutes – December 2, 2014 Commission Meeting D. Reconsider December 2, 2015 Commission Date E. Annual Reports F. Update on Expanding On-line Services G. Education Subcommittee Update H. Survey Results – Fingerprinting and Core I. Electronic Submission of Courses (Box) J. Changing Business Practices Update K. Legislative Updates a. Houseboats Work b. Earnest Money c. WCRER d. Other L. Update on Rule Approval - Code Reviser filings M. State Managing Broker Exam converting to a Simulation Exam We are committed to providing equal access to our services. If you need special accommodation, please call (360) 664-6526 or TTY (360) 664-0116.
N. WCRER a. Update on Contracts i. Continuing Education ii. Green Buildings iii. Parking O. Real Estate & Marijuana P. Briefing on Budget Q. Metal Detection at Exam Sites R. Open Forum/New Business S. Review of Action Items T. Adjourn We are committed to providing equal access to our services. If you need special accommodation, please call (360) 664-6526 or TTY (360) 664-0116.
STATE OF WASHINGTON DEPARTMENT OF LICENSING PO Box 9021, Olympia, Washington 98507-9021 REAL ESTATE COMMISSION MINUTES DATE: December 2, 2014 PLACE: SeaTac Double Tree Hotel 18740 International Blvd SeaTac, WA 98188 CONTACT PERSON: Jerry McDonald, Administrator (360) 664-6525 Email: jmcdonald@dol.wa.gov ORDER OF AGENDA: OPEN SESSION CALL TO ORDER: Kathleen Drew, Assistant Director/Chair 9:00 a.m. A. Attendance • Members present: Kathleen Drew, Assistant Director/Chair, Kyoko Wright, Jess Salazar, and Jeff Thompson • Via conference call: Catherine Moye and Dave Azose • Excused: George Pilant • Staff present: Jerry McDonald, Dolly Casitas, and Karen Jarvis B. Approval of Agenda – the agenda was approved as presented C. Approval of September Meeting Minutes – the minutes were approved as presented D. Vote on Vice-chair – George Pilant was unanimously elected Vice Chair for 2015. E. Vote on Education & Changing Business Practices Subcommittee Chairs and Members • Cate Moye was elected the 2015 chair for the Changing Business Practices Sub Committee as well as Kyoko Wright and Dave Azose as members • George Pilant was elected the 2015 chair for the Education Subcommittee as well as Jeff Thompson and Jess Salazar as members. F. Vote on 2015 meeting dates – the schedule for the 2015 Commission meetings are as follows: • March 25, 2015 in Olympia • June 17, 2015 in Port Angeles • September 15, 2015 in Wenatchee • December 2, 2015 in SeaTac G. Education Sub-committee Report – Jeff Thompson reported on the suggestions presented to the Education Subcommittee regarding the addition of Risk Management to the Core. Jeff asked Dolly Casitas to report on the survey that was conducted regarding the Core. Dolly reported on the results from the survey conducted through SurveyGizmo from October 29 to November 29, 2014. H. Electronic Submission of Courses (Cloud) – Dolly Casitas reported on the project, a result of a Lean Project. The Education unit working closely with the IT department has received approval for this project. The storage vendor will be BOX. Once implemented, this will eliminate the need for paper copies of courses. Several providers in the room asked to participate in the trials.
I. Update on Houseboats- Bob Mitchell reported that the Washington Realtors will be submitting a request for legislation adding the sale of houseboats/floating on water residence to the real estate licensing law. J. Update on Escrow – Earnest Money Funds – Bob Mitchell also reported that the Washington Realtors will be seeking sponsors for introducing legislation regarding the way earnest money disputes are handled. K. ARELLO Report – Karen Jarvis reported on issues discussed at the ARELLO meeting in September including the question of whether Zillow should be required to have a broker’s license. There were committee reports regarding actions taken by different states against various violations. The ARELLO Fair Housing committee is close to making their database available. L. State Managing Broker Simulation Exam – Jerry McDonald reported that a contract has been `into the state exam by January 2016. The department is looking to recruit10 to 15 subject matter experts to assist. M. Proposed WAC changes Jerry McDonald identified three administrative codes (WAC 308-124A, WAC 308-124C & WAC 308-124H) • WAC 308-124A -Fingerprints – Looking to partner with outside vendors to switch to electronic fingerprinting which will be sent directly to the state patrol, • WAC 308-124C – the administrative rules are out of date and need to be updated. • WAC 308-124H - Course submission. The new LEAN process for real estate education is almost complete with the last item as the ability to upload courses to a cloud. WAC 308-124H needs to be changed to allow the new method of submission. It was moved seconded and passed to proceed with filing a 101s for each of the above administrative codes. N. Expanding Online Services – Agency is moving forward with improving and expanding online services for our customers pending spending approval of $1,000,000 from the governor for the additional spending authority from the real estate commission account. O. WCRER Report – Steve O’Connor presented his report regarding availability and affordability of housing in the state. Steve O’Connor was working with stakeholders on having the WCRER legislation renewed as it expires in September 2015. P. Budget – Jerry McDonald presented and explained the budget. Open Forum – • Ann Hartman requested that subcommittee meetings be scheduled farther advanced to allow education providers more time to arrange their schedule to attend. • Kyoko Wright brought up the question of whether the form 17 (seller disclosure form) should include marijuana. • The question was raised about the process regarding multiple offers. Catherine Moye suggested contacting Annie Fitzsimons who may already have written a paper on the subject. Q. Summary of Action Items – • Education Subcommittee will meet in January to review the core, multiple offers and safety. • Changing Business Sub Committee will schedule a meeting to discuss Zillow, and the fingerprint survey including the 6 year cycle • Jerry McDonald will move forward with filing the CR 101 on three areas of proposed rules R. Adjourned – 11:15 AM
Brokers & Managing Brokers Brokers & Managing Brokers Delinquent 2014 Year-End Statistics Mg Brokers 61 Branch Offices Inactive 316 Mg Brokers Firms 1,264 3,817 Active Managing Brokers 8,082 Active Brokers 23,639 Delinquent Brokers 415 Inactive Brokers Current License Totals for... 6,187 Brokers: 29,826 Managing Brokers: 9,346
First Licenses & Exam Candidates Real Estate First Licenses & Exam Candidates 6842 3572 5426 2693 366 961 285 780 2014 2013
Active Licensee Population: Trends Active Real Estate Licensee Populations: Trends 33,990 32,351 31,721 Totals 29,587 29,171 29,805 8,527 8,082 Managing 8,603 8,177 7,934 Brokers 8,118 25,463 23,748 23,639 Brokers 21,410 21,053 21,871 2009 2010 2011 2012 2013 2014
Compliance Statistics Real Estate Programs Compliance Statistics 104 48 44 21 30 28 26 2 1 Statement of 1 Charges Final Order Agreed Order Dismissal SOC Cease & Desist 2013 2014
Regulatory & Compliance Regulatory & Compliance Statistics 637 800 733 668 700 600 500 275 323 400 404 335 300 335 267 200 9 3 100 10 0 14 11 Complaints 1 Received Complaints Closed by Complaints Referred to Complaints Program Investigations Referred to Complaints Audits Referred to Compliance 2014 2013 2012
Fingerprinting Statistics Real Estate Fingerprinting Statistics 598 2014 7164 1394 2013 8266 587 2012 6565 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 Rejected Fingerprint Cards Fingerprint Cards Received
Real Estate Audits Statistics 1042 1029 Real Estate Audits Report 894 416 318 306 330 337 223 236 228 221 190 94 114 113 133 5 9 14 Earnest Money Total Audits No Violations Technical Property Mgmt Record Keeping Unlicensed (late deposit) Assistance Trust Account Violations 2012 2013 2014 Total Audits 1,042 10 1029 894
Real Estate Education Report Renewals assistance Continuing Education Audits Schools Approved Courses Approved Instructors Approved
www.dol.wa.gov/business/realestate Please subscribe to the Real Estate ListServ at www.listserv.wa.gov
Current Issues in WA Residential Real Estate A 3-Hour Mandated Curriculum and Learning Objectives for 2016-2017 Draft 1/28/2015 Legislative/Legal Updates Upon completion of this section, the student will be able to: 1. Recognize that language in 18.86 RCW was updated in the statute to reflect the Licensing Law (18.85 RCW) revisions that occurred in 2010. 2.1. Demonstrate how to create a dual agency relationship by separately entering an agency agreement with both the seller and with the buyer in addition to complying with statutory requirements for disclosure. (differing opinions on dual agency, clarify with legal) 3.2. Explain that brokers are required to perform all agency duties established by the Agency Law but brokers are not required to perform fiduciary duties. (expand to talk about breach, disclosures, etc., highlight distinction between statutory vs. fiduciary duties) 4.3. Recognize that Washington Courts seem to be in flux as to the status of seller disclosure versus caveat emptor and that it is more important than ever for buyers to be advised to conduct thorough inspections prior to purchasing. (emphasize the importance; add As Is clauses) a. Douglas v. Visser, 295 P.3d 800 (2013) and other published opinions. b. Agency Law duty for brokers to disclose material facts actually known by broker; no duty to investigate; reasonable reliance. 5.4. Demonstrate the proper way to make referrals to third party vendors, both pursuant to RCW 18.86 and RCW 18.235.130 and to minimize risk at the same time as providing competent referrals. (add vicarious liability) a. Recognize the importance of making referrals when a subject matter exceeds the scope of a broker's license, that it is okay for a broker to not have all the answers. 5. Recognize what constitutes proof of signatory authority for clients such as guardians, power of attorney, personal representatives, corporations, LLC’s, and trustees. 6. Add current court cases and law – federal and state
Distressed Properties, Short Sales, and REO Sales Upon completion of this section, the student will be able to: 1. Explain that not all licensees are equipped with the proper training and experience to handle distressed properties, short sales, REO, and properties in receivership or bankruptcy. Sometimes the most appropriate service a licensee can give such a property owner is to refer them to legal counsel and/or to another licensee who has the training and experience to handle such property. 2. Explain the distinctions between providing real estate services and engaging in the unauthorized practice of law. The student must be aware of the advantages and disadvantages of involving “short sale negotiators,” lawyers and other professionals, particularly if the persons involved lack the experience or license to provide the services. The student should recognize the risk of referring unlicensed individuals and the risks of promising compensation to “short sale negotiators.” 3.1. Identify the risks and recall limitations on licensee’s authority to complete blanks in forms that are not standardized for licensee’s use, including forms mandated by REO sellers, short sale negotiators and others. Have a working knowledge of the Heritage House case in relationship to the unauthorized practice of law in short sale, REO, and foreclosure situations. (move to Others) 4.2. Explain how REO sales continue to present some difficulties simply because some REO sellers do not seem to believe they have to comply with Washington State real estate law. As a consequence, REO sales are often handled orally with buyers left in a vulnerable position for weeks. (move to Others) 5.3. Explain that it is important that licensees document all requests made to the REO seller for Seller’s Disclosures, Legal, and other locally required forms or addenda that may not be provided by the REO seller. Licensees should explain to the buyer their options with regards to locally required forms or addenda (i.e. Legal Description, Seller Disclosures, Law of Agency), and explain that buyer may seek legal advice when locally required forms or addenda are not provided by the REO seller. (move to Others) The instructor is encouraged to use current forms and addenda such as short sale addenda, for general discussion as applicable to the practice area of the audience. Assistants-Unlicensed Guidelines Upon completion of this section, the student will be able to: 1. Identify the requirements for licensure under RCW 18.85.011 a. Identify how this applies to using licensed and/or unlicensed assistants for brokers and property managers, and be able to explain the limitations on what an unlicensed assistant can and cannot do (refer to Department of Licensing Guidelines).
Advertising and Social Media Guidelines Upon completion of this section, the student will be able to: 1. Explain “One Click Away” 2. Explain the Licensing Law requirements for all advertising, with a special emphasis on advertising in Social Media. This component cannot be used to explain or demonstrate how to utilize social media or how to incorporate social media into a marketing plan. 3. Identify the issues and licensee responsibilities when using 3rd party websites (anything not directly controlled by MLS or a firm). Inform students that licensees must keep the information up to date and ensure the accuracy of the data. Students should be reminded of the requirement to identify their license status on all internet websites or advertising forums. 3.4. add Deceptive Trade Practices (link to Social Media & Internet Guidelines for Real Estate Professionals text and video) Fair Housing Issues (Federal Fair Housing Act & WA Law on Discrimination RCW 49.60) Upon completion of this section, the student will be able to: 1. Explain that under Federal, State, and Local laws, a real estate broker, a property manager, a landlord, or a seller cannot discriminate, show a preference or limitation toward a buyer based on a protected class. (Instructors to provide examples) 2. Describe the Federal and Washington State protected classes and local Fair Housing protected classes where applicable. 3. Explain why introductory letter from a buyer or a broker to the seller that includes references to “protected classes” potentially places the brokers and seller at risk for violating federal, state, and local Fair Housing and Discrimination laws. (Instructors are encouraged to use examples.) 4. Describe what disciplinary action could be taken by the Washington State Department of Licensing if Fair Housing Laws are violated under Washington State License Law (RCW 18.85.361) Multiple Offers In situations where multiple offers are anticipated and/or presented on a property, the student will be able to: 1. Explain to buyers and sellers how to prepare and evaluate offers based on a buyer’s ability to close on terms acceptable to seller, and how not to prepare or evaluate offers based on discriminatory information or protected classes.
2. Explain how to use Escalation Clauses/Addendums, Evidence of Funds documents and other firm approved forms when preparing or presenting multiple offers. 3. Explain how the seller can counter any offer and accept offers in “first and backup” positions, but that care must be taken so sellers do not accept multiple offers in “first position”. Property Management Upon completion of this section, the student will be able to: 1. Explain why real estate licensees cannot perform property management without approval from their designated broker unless it’s their own property (WAC or RCW?). 2. Explain that property management is a real estate activity and the designated broker has responsibility for property management activities done by his or her licensees. 3. Describe the necessary agreements, record keeping, and funds management procedures associated with property management as described by WAC 308-124D-215. The student will indicate awareness of how funds are to be treated as trust funds where appropriate. 4. Identify which Property Management functions can be authorized in the firm’s written policy and written delegation agreements. 4. (Is a broker allowed to do FSBO?) Others Upon completion of this section, the student will be able to: 1. Explain why professional cooperation between real estate licensees is in the best interests of licensees and consumers. 2. Explain how pocket listings can create liability for licensees and how pocket listings are not in the best interests of licensees, firms, and consumers (lack of market exposure, Fair Housing violations, etc.). 3. DOL Practices on a. Social Media b. Unlicensed assistants c. property management b. 4. Escrow Agents 5. Oso – refer people 6. Broker Safety – make good decisions 7. Research on update on Exhibit A (OIC) and check on updates
Revenue Data 500,000 Real Estate 450,000 400,000 Commission - 026 350,000 Actual data as of January 31, 2015 300,000 250,000 200,000 Budget Data 150,000 Actuals Biennial 100,000 to Date Estimates 50,000 Allotted $7,698,808 $9,885,000 - Expended 6,858,309 8,944,287 J A S O N D J F M AM J J A S O N D J F M AM J Variance $840,499 $940,713 Actual Projected Transaction Data 14,000 Fund Balance Data 12,000 Beginning Balance $6,201,338 10,000 Add: Collected to-date 6,674,024 8,000 Less: Expended to-date 6,858,309 6,000 Less: Legislative Sweep 1,700,000 4,000 Current Fund Balance $4,317,053 2,000 - J A S O N D J F M AM J J A S O N D J F M AM J Established by RCW 18.85.220 – This account is the operating or business account for real estate. All licensing fees paid to the Actual Forecast department is placed into this account. BPD Real Estate Program March 2015 Presentation
Real Estate Revenue Data 25,000 20,000 Research – 06R Actual data as of January 31, 2015 15,000 Budget Data 10,000 Actuals to Biennial 5,000 Date Estimates Allotted $311,587 $415,000 - Expended 193,214 296,743 J A S O N D J F M A M J J A S O N D J F M A M J Variance $118,373 $118,257 Actual Projected Transaction Data Fund Balance Data 2,500 Beginning Balance $936,226 2,000 Collected to-date 301,600 1,500 Expended to-date 193,214 Current Fund Balance $1,044,612 1,000 500 Established by RCW 18.85.461 – This account is for research connected to the practice of real estate. Funding from this account - comes from a $10.00 fee attached to each license renewal. The J A S O N D J F M A M J J A S O N D J F M A M J department contracts with Washington Center for Real Estate Research-Washington State University each biennium for their Actual Forecast services. BPD Real Estate Program March 2015 Presentation
Revenue Data Real Estate 7,000 Education – 04F 6,000 Actual data as of January 31, 2015 5,000 4,000 Budget Data 3,000 2,000 Actuals to Biennial Date Estimates 1,000 Allotted $172,014 $276,000 - Expended 47,068 151,288 J A S O N D J F M A M J J A S O N D J F M A M J J Variance $124,946 $124,712 Actual Fund Balance Data Established by RCW 18.85.317 – The purpose of this account is to carry out the director’s education programs. Funds come from Beginning Balance $879,267 interest on trust accounts (25% to RE Education and 75% to Collected to-date 43,515 Housing Trust Fund) and all fines collected from licensees. Funds are used for training programs such as the distressed Expended to-date 61,660 property video. Current Fund Balance $861,122 BPD Real Estate Program March 2015 Presentation
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