Voice Over Wi-Fi An Economic View - Ray Mota, CEO and Principal Analyst, ACG Research Peter Curtin, Universal Wi-Fi Solution Manager, Cisco May ...
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Voice Over Wi-Fi An Economic View Ray Mota, CEO and Principal Analyst, ACG Research Peter Curtin, Universal Wi-Fi Solution Manager, Cisco May 24, 2016 C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 1
OPEX – BIGGEST ISSUES TO RESOLVE 48 Service Providers - Cost and Profit 75% 65% OpEx/Rev 15% Profit/Rev 0% 2009 2015 RAY MOTA Transforma)on is required www.acgcc.com
SP ARPU – CAGR FLAT - NEGATIVE Service Provider - ARPU $45 Fixed Data Fixed Voice Mobile Voice Mobile Data $0 APPU 2009 2015 RAY MOTA Focus on Average Profit Per User www.acgcc.com
INDUSTRY PERCEPTION “2016 is the year VoWiFi moves from a nice to have to a requirement” RAY MOTA Subscribers are ready www.acgcc.com
WHAT IS IT? You don’t lose minutes Seamless user experience (messaging & phone) Same number – Same mobile service Works across LTE and WiFi RAY MOTA What is VoWiFi www.acgcc.com
PURE ECONOMICS – IT’S REAL & NOW Growth in Smartphone Solves spectrum indoor coverage problem Most already in WiFi Range Solves spending on spectrum capacity cycl Many WiFi Calling Devices VoWiFi Operators iPhone 5S, iPhone 5C, iPhone6, iPhone 6 UK – EE Plus, Samsung Galaxy S5, Samsung ! Vodafone will soon and O2 and Three Galaxy S6, Samsung Galaxy S6 Edge, offer service through apps Microso] Lumia 640 etc. US – T-Mobile and Sprint There are also apps that emulate this service especially for Android (Sprint, O2 Due to offer VoLTE and VoWiFi this year and Three do that) VoWiFi trials all over the world RAY MOTA Many get poor indoor coverage – it’s not about control – it’s about quality www.acgcc.com
Potential Impact of VoWi-Fi on Spectrum Spending EsDmated Impact of VoWiFi Total Total Average Annual Average Annual Total Amount paid Spectrum Spectrum saved Financial AucDon Amount Reserve as a mulDple Capacity Price per MHz With VoWi-Fi Benefit* Country Year paid by Price of Reserve AucDoned PenetraDon (Secondary market (1% Year 1 & 15% Year 5) resale or delayed bidders Price** (MHz) spend) USA 2015 $ 41 Billion $ 11 Billion 3.7x @ 273% 65 MHz $635 Million 14 MHz $445 Million UK 2013 $ 3.7 Billion $ 2.0 Billion 1.8x @ 81% 250 MHz $15 Million 9 MHz $7 Million Germany 2015 $ 5.7 Billion $ 1.7 Billion 3.4x @ 235% 270 MHz $21 Million 18 MHz $19 Million Korea 2013 $ 2.2 Billion $ 1.3 Billion 1.7x @ 69% 90 MHz $25 Million 4 MHz $5 Million India 2015 $17 Billion $ 10 Billion 1.7x @ 69% 401 MHz $42 Million 11 MHz $23 Million 5% of the consump0on are done outdoors $100 Billion Spent on RAN 95% of the consump0on are done indoors $1 Billion Spent on WiFi & Small Cell **Increased traffic on wireless networks increases the demand for the spectrum * A projected 5 year average that assumes prices stay flat from last auc)on at a 20 year amor)za)on rate
GOOGLE Fi PROJECT SUPPORTS What is Project Fi is able to seamlessly transi)on your calls from Wi-Fi to cell networks without ever dropping your conversa)on. it? How Google does it? Plan starts with the Fi Basics for $20 per month. This includes: • Unlimited domes)c talk and text • Unlimited interna)onal texts • Low-cost interna)onal calls • Wi-Fi tethering • Coverage in 120+ countries Then it's $10 per GB for data. $10 for 1GB, $20 for 2GB, $30 for 3GB and so on. That's it. With no annual contract required. Pay for what you use. RAY MOTA Google genng into market – Wait and see will increase CHURN !!! www.acgcc.com
Same Core for VoWiFi & VoLTE SGW Cellular IMS iFi ePDG PGW Untrusted W SmartPhone Trusted WiFi TWAG Internet RAY MOTA When macro network is ready – add VoLTE support www.acgcc.com
DAY IN THE LIFE OF MOBILE CUSTOMER Home Work Hotspot Outdoor MSO MSO Mgd Srv MSO Mgd Srv MSO Guest Residential Customer Work Customer Hotel Customer Community MSO Guest MSO Guest Operator 1 MSO Guest Community Community Community VoWiFi Customer Operator 1 Operator 1 Operator 2 Operator 1 VoWiFi Customer VoWiFi Customer Small Customer VoWiFi Customer Cell Operator 2 Operator 2 Small Cell Customer Small Cell Customer RAY MOTA QOE will be a cri)cal success factor www.acgcc.com
SAME ASSETS – DRIVING MORE REVENUE Operator 2 VoWiFi/Offload Small Cells Managed Services Operator 1 Consumer EXPAND FOOTPRINT – LEVERAGE MANAGED SERVICES ASSET MSO REVENUE OPERATOR PROFITS RAY MOTA Win win scenario www.acgcc.com
Mobile Network Evolution: Voice to Internet 1981 1992 2001 2011 2020 Outdoor Coverage Indoor Coverage © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 12
Wi-Fi Network Evolution: Internet to IoT 802.11 802.11b 802.11g/a 802.11n 802.11ac 802.11ac 2Mbps 11Mbps 54Mbps 600Mbps 3.6Gbps Wave 2 7Gbps 1997 1999 2002 2007 2012 2015 Indoor Coverage Outdoor Coverage © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 13
95% of Data Consumption Occurs Indoors Home 52%* Work 33%* Hotspot 10%* On the Go 5%* While Current Spend is Outdoors 2015 Indoor Wi-Fi/Small Cell spend $1B 2015 Outdoor RAN spend $100B** Source: *Cisco VNI Global Mobile Data Traffic Forecast, 2015–2020; * *ACG Research © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 14
Impact of Wi-Fi Data Usage Growth (Billions) per Year Minutes of Use 100 10,000 Exabytes per Month VoWi-Fi 90 80 8,000 70 60 6,000 50 4,000 40 30 2,000 VoLTE 20 10 0 0 2014 2015 2016 2017 2018 2019 2015 2016 2017 2018 2019 2020 VoWiFi (15.7% , 52.9%)* Mobile Data Wi-Fi Data *refers to 2015 and 2020 % minutes of use Source: Cisco VNI Global Mobile Data Traffic Forecast, 2015–2020 © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 15
Wi-Fi Suppliers and Consumers Wi-Fi Suppliers Wi-Fi Consumers Large Cable Operators Cellular Operators Small Tier 2-5 Operators MVNOs Who? Boutique Operators (Boingo) • Want to monetize their existing • Need additional voice and data Wi-Fi Assets coverage • Want to differentiate their • Need simple Wi-Fi Authentication Why? offerings (may also want to add • Concerned about Wi-Fi QoE voice) • Upgrade Wi-Fi network to meet • Build Wi-Fi capacity SLAs • Acquire or Partner with existing Wi- How? • Expand Coverage Footprint Fi Operator • Add new Wi-Fi Services (location) • Complement with Small Cell C97-734235-00 © 2015 © 2016 Cisco and/or Cisco and/or its affiliates. its affiliates. All rights reserved.All rights Ciscoreserved. Public 16
Usage and QoE Vary by Location Low Untrusted Trusted QoE Trusted Small Cell Low Macro (Build Wi-Fi) (Partner Wi-Fi) • Benefits • Benefits Mobile Core • Benefits • Benefits • Benefits • Lowest Cost • Moderate • ConsumpDon • Moderate • Widely • Speed of cost based cost deployment deployed deployment • QoE Control • Speed of cost 3G/LTE • Supports all • MulD Carrier • Transparent Trusted deployment • Cellular SLAs phones • Challenges user Wi-Fi • QoE SLA • Support all • Cellular SLA’s Untrusted • QoE /Lack of onboarding • Transparent phone types • Challenges Radio • Managed user • Solves indoor • High Cost to Wi-Fi Resource Services onboarding coverage solve indoor Management Revenue • Challenges • Challenges coverage • User • Challenges Build or • No Managed Small • Capacity-Need • Capacity-May Partner RAN onboarding • Need VoWi-FiAcquire Services spectrum Cell need new • Need VoWi-Fi phone Revenue • MulD carrier Spectrum phone • Need VoWi-Fi phone Home 52% Work 33% Hotspot 10% On the Go 5% 2019: 95% of Data ConsumpDon(3G/LTE/Wi-Fi) is Indoors (Source: Cisco VNI) © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 17
It’s All About Economics and QoE Macro Voice $.011/min Home 52%* Data $1.64/GB Small Cell Voice $.01/min Data $1.16 Work 33%* Managed Wi-Fi Voice $.0034/min Data $0.23/GB Home Wi-Fi Voice $.001/min Hotspot 10%* Data $0.11/GB On the Go 5%* Source: *Cisco VNI Global Mobile Data Traffic Forecast, 2015–2020; * *ACG Research C97-734235-00 © 2015 © 2016 Cisco and/or Cisco and/or its affiliates. its affiliates. All rights reserved.All rights Ciscoreserved. Public 18
A Day in the Life of Your Customer No QoENo QoE QoE Mixed QoEQoE QoE Other Wi-Fi Wi-Fi Small Macro Network Wi-Fi Home/ Home Office/Hotspot Cell Indoors Hotspot Present Access Other Wi-Fi Wi-Fi Wi-Fi Office/ Home/Hotspot Home Hotspot Small Cell Macro Total Scenario (No Wi-Fi QoE) Voice 4% 0% 1% 1% 94% 100% Data N/A 0% 1% 1% 98% 100% Desired Access Other Wi-Fi Wi-Fi Wi-Fi Office/ Scenario Home/Hotspot Home Hotspot Small Cell Macro Total (Wi-Fi QoE) Voice 4% 10% 15% 5% 66% 100% Data N/A 16% 15% 5% 64% 100% Voice increases from 6% to 34% and Data increases from 2% to 36% with Cisco Solution C97-734235-00 © 2015 © 2016 Cisco and/or Cisco and/or its affiliates. its affiliates. All rights reserved.All rights Ciscoreserved. Public 19
Business Outcome Impact APPU Financials improve using Cisco’s Mobility Access Solution © 2016 Cisco and/or C97-734235-00 © 2015its affiliates. Cisco and/orAll rights reserved. its affiliates. Ciscoreserved. All rights Public 20
What Problems Are We Solving? Home Consumer Service & Operations Mobile • Improve Wi-Fi Onboard Millions of Seamless Mobility Quality Subs and Coverage • Reduce Opex on High Availability Intelligent Network support calls Common Core Elements Offload Evolved VoWi-Fi & Wi-Fi SON Packet Core Small Cells QoE Scale Performance © 2011 Cisco and/or its affiliates. All rights reserved. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public21
Why Cisco? Scale & Performance Quality of Experience 1. Supports Millions of Session & Tunnel 1. Voice & Data Readiness: E2E Jitter & scale to address Wi-Fi subscriber growth Latency analysis to Optimize & Prioritize. 2. Provides High Availability at Product & 2. Bearer creation, deletion visibility at end to end Solution level SaMOG, ePDG & SDN API at WLC RF AAA Insights Wi-Fi SON Framework Receiver IMS APN Managed Wi-Fi Access Wi-Fi Core Small Cell Cellular Core ASR 5500 Enterprise APN RG AP WLC ASR 5500 (SaMOG) SC ePDG/ Hetnet EPC Wi-Fi Access Internet APN (Home, Office, Indoor / Outdoor Hotspots) C97-734235-00 © 2015 © 2016 Cisco and/or Cisco and/or its affiliates. its affiliates. All rights reserved.All rights Ciscoreserved. Public 22
Trusted Wi-Fi Use Case: Wi-Fi SLA “Sprint last year inked a Wi-Fi offload deal with Boingo that calls for Sprint's Android and iOS smartphone customers to automatically switch to Boingo hotspots in roughly three dozen major U.S. airports. Peterson said that Boingo had to increase the density of its Wi-Fi networks in order to ensure that Sprint customers making Wi-Fi calls while strolling through an airport would remain connected.” Fierce Wireless Feb 2016 © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 23
What is Needed to Meet QoE? Before After © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 24
VoWi-Fi Key Assessment Parameters Requirement Parameter Min. Max. NOTES Call capacity VoWi-Fi bandwidth 5% 25% Use AP Planner to (concurrent) (BW) estimate # calls Call quality Packet loss N/A 1% Connection stats Cell-edge RSSI -74dBm -62dBm* Passive site-survey** Network capacity Channel BW 40MHz* 80MHz Set in RRM/DCA [5GHz] Channel utilization N/A 50% > VoWi-FI BW CU stats (CU) [5GHz] Interference 90% N/A CleanAir stats (AirQuality) [5GHz] * For High-density (HD) designs (30+ active users/AP) ** Virtual (3D) or physical © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 25
VoWi-Fi 5GHz Benefits • High voice quality needs low packet-loss & jitter • Both tend to be low IF the interference is Wi-Fi-based (Carrier-Sense- Multiple-Access or CSMA) since voice takes precedence over data • Non-Wi-Fi interference (e.g. 2.4GHz BlueTooth) does NOT use CSMA and thus causes higher loss & jitter • AirQuality (AQ) is measure of non-Wi-Fi interference and in 5GHz channels AQ can be high (90+%) • 2.4GHz channel reuse is HIGH (N=3) • High co-channel-interference (CCI) -> unwanted CU • 5GHz channel reuse can be LOW (N=6,12,24,…) • Low CCI " Low unwanted CU " more voice & data capacity • Lower channel BW (40Mhz) significantly reduces CCI © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 26
Other Considerations for VoWi-Fi • Network QoS features • Packet Inspection and prioritization • WMM support on device and APs • Optimized Roaming • RSSI Issues • VoLTE Handoffs • APs • Capacity under load • Radio Flexibility and control • Small Cell Deployment • AP/Small Cell Integration • Switch Capacity (Wave 2 capable?) © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 27
Conclusions • Get voice and data off macro network inside buildings • Voice and data offload are key to maintain profitability • Trusted Wi-Fi is necessary to ensure QoE for Hotspots • Wi-Fi SON is necessary to ensure QoE in the Home • Acquisition or Partnering with Wi-Fi Operators may be the quickest way to broaden coverage and reduce cost © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 28
Thank You © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public C97-734235-00 © 2015 Cisco and/or its affiliates. All rights reserved. 29
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