Venue Operations Manager - Netball Queensland - Netball Queensland 211217-02
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Venue Operations
Manager
Netball Queensland
Day-to-day operational management of Nissan Arena People leadership and stakeholder management focus Event delivery across a variety of hirers and sports Nathan (Brisbane) location About Netball Queensland As one of the largest sporting organisations in the state and the proud home of the history- making Queensland Firebirds team, Netball Queensland (NQ) is determined to continue to be the number 1 sport for women and girls in Queensland. About Nissan Arena The Queensland State Netball Centre (trading as Nissan Arena), opened its doors in February 2019 with an ambitious vision of becoming a world-leading and iconic sports entertainment venue for participants and fans. The $45 million state-of-the-art arena is the home to anchor tenants the Queensland Firebirds and the Brisbane Bullets who compete in their respective professional leagues the Suncorp Super Netball (SSN) and National Basketball League (NBL). NQ manages Nissan Arena under a Management Agreement with Stadiums Queensland. Boasting a versatile design able to accommodate multiple event offerings, Nissan Arena delivers opportunities for community, national and international sporting and entertainment events. The arena boasts diversification with a portfolio that exists beyond major events with not only a 5,000 seat main sunken show court but surrounding this on the upper level is 7 indoor community courts (that are utilised by a variety of sports including Netball, Basketball and Volleyball), 3 VIP/Conference Rooms and the HART Sport High Performance Centre. This affords the venue spacious concourses, wide access pathways but more importantly a blank canvas for multi-purpose usage. In nearly three years of operation Nissan Arena has hosted over 500,000 spectators, athletes and participants during 85 major events and hundreds of community events, functions and bookings, more than doubled utilisation and revenue, in the process truly showcasing the venue’s versatility and position as one of Queensland’s best indoor venues.
Venue Operations Manager The Venue Operations Manager is responsible for the day-to-day management of Nissan Arena across all operational, commercial, financial, planning and delivery elements of the venue’s operation. Reporting to the Chief Operating Officer and working as a key member of the wider Netball Queensland management team, the Venue Operations Manager will manage the venue operations team and a variety of contractors to ensure the venue operates at best practice level with impeccable customer service standards. A major part of the role will be managing effective relationships with hirers, Netball Queensland and Queensland State Netball Centre directors and staff, Stadiums Queensland and other government agencies, contractors, tenants, sponsors, members, and other stakeholders. In partnership with the Chief Operating Officer, you will ensure that the priorities identified in the Nissan Arena business plan are achieved and that regular appropriate reporting is provided to the board of directors and Stadiums Queensland. Key priorities include achievement of budget and court utilisation targets, venue compliance with work health and safety legislation, meeting management agreement responsibilities to Stadiums Queensland, venue infrastructure projects and investigating 2032 Brisbane Olympic Games opportunities. To be considered for this role you must be experienced in stadium, arena or venue management with a detailed understanding of all elements of event delivery including staffing requirements, traffic management, catering, ticketing, security, cleaning, broadcast, venue presentation, crowd management and spectator experience across multiple entertainment offerings. You will be a dynamic leader, with a proven background in human resourcing and experienced in leading a team whilst driving a positive culture of success. You will have a demonstrated ability to manage competing priorities and activities at once whilst maintaining a high level of attention to detail, delivering projects and events both on time and on budget. This is a unique opportunity to play a leading role in the continued growth trajectory and advancement of one of the leading indoor sports and entertainment venues in Australia. A wide range of different sports are played at the venue (both professional and community) with Netball the primary sporting hirer of the venue. A background in netball is not required; however, an understanding of the differing needs of clients within an indoor sport environment particularly in relation to netball, basketball and volleyball would be advantageous.
Key Responsibilities
Operational Management Develop, document, implement and review event Financial Management
operational procedures, plans and policies including
Work collaboratively with internal Netball Identify and develop opportunities for new revenue
event day documentation, catering operation plans
Queensland departments to deliver successful streams including government grants.
and staffing deployment plans.
Netball Queensland events and activities at Nissan Ensure compliance with the approved annual
Ensure delivery of agreed standards representative
Arena including Queensland Firebirds matches in budget for Nissan Arena.
of a leading indoor entertainment venue.
Suncorp Super Netball. Work with the Finance department to ensure
Support and work collaboratively with all hirers, financial controls for all business-related activities
including but not limited to the Brisbane Bullets, Staffing within Nissan Arena are completed in accordance
Netball Australia and Volleyball Queensland, to Manage and oversee the delivery of recruitment, with Netball Queensland policy and procedures
ensure all events are successfully delivered at appointment, induction, training, performance including the purchase order policy.
Nissan Arena including broadcasted fixtures. management, rostering and work scheduling, Develop annual budget submissions and manage
Forge positive and effective working relationships uniforms and equipment for permanent and event budgets and regular forecasting in conjunction with
with key stakeholders, contractors and tenants and day staff. the COO and Finance Manager.
communicate effectively with them to ensure Update and maintain accurate records and provide Prepare and monitor event budgets and undertake
minimum standards of service are met and positive reports on event staffing and post event cost analysis and estimated/final settlements with
arrangements relating to the venue operations are settlements. hirers and ensure that events are delivered within
maintained. Ensure that sufficient staffing resources are available budget and timeframes.
Develop, document, implement and review event on pre, post and event days to efficiently manage
operational procedures, plans and policies including the venue’s operations. Planning and Reporting
match day operational plans, compliance and risk Work with the COO and Stadiums Queensland in the In collaboration with the COO, prepare, implement
management plans, event security and police, development and review of training and induction and review the annual business plan for Nissan
tenant relationships and liaisons, and pre and post programs. Arena and regularly report on priorities, deliverables
event briefs and reviews. Develop, document, implement and review and key metrics.
Lead on the day-to-day management of the venue customer service and staffing manuals and reporting In consultation with the COO provide monthly
systems including booking, point of sale, building mechanisms to ensure high standards are met. reports to Stadiums Queensland and the
management system, and ticketing. Manage, lead and direct event support staff to Queensland State Netball Centre board.
Oversee facility logistics and processes for all events achieve outcomes. Using expert consultants as appropriate, ensure
ensuring adherence with necessary Netball Manage the staff management matrix to ensure that regular reviews are conducted of the venues
Queensland or Stadiums Queensland policies, the process of staff rostering is transparent and emergency management plan, traffic management
processes and procedures. equitable to all staff. plan, work health and safety plan and other
In collaboration with COO and Stadiums Develop a staff management plan to ensure that key compliance matters.
Queensland, oversee the Asset Maintenance Plan areas of the staffing operations are managed and
for Nissan Arena and ensure the implementation there is no loss of patron service on event days.
and allocated funding for this plan is expended in an Engage in the day-to-day management of all
Direct Reports
effective and efficient manner. contractors at Nissan Arena. 4 full time staff plus casuals and contractorsSelection Criteria
In addition to demonstrating relevant experience Personal Attributes
across the core functional areas of responsibility
Excellent communication skills including face to face,
identified in this Position Overview, candidates
telephone, written reports and correspondence.
applying for this role will require a range of personal
Ability to set priorities, plan work programs, meet
and professional skills, including:
deadlines and manage time effectively.
Professional People-focused - demonstrated ability to build trust
and relationships with elite coaches, athletes, sports
Strong experience in a similar venue management
medicine staff and operational staff.
role.
Resilience - the ability to lead under pressure,
Advanced event management skills with a detailed
through uncertainty and ambiguity, to make
understanding of all elements of event delivery
judgements with competing priorities and to come
including staffing requirements, traffic
back from disappointments and set-backs.
management, catering, ticketing, security, cleaning,
Passion - ability to motivate and bring the best out in
broadcast, venue presentation, crowd
teams and individuals
management and spectator experience across
Ethics - understand the requirement for
multiple entertainment offerings.
confidentiality, impartiality and integrity in all
A proven background in human resourcing and
dealings.
experience in leading a team and in driving a
Continual Learner - a thirst for continual
positive culture of success.
improvement through embracing diversity of
Experience in developing relationships with a
thought, a preparedness to learn and unlearn, and a
diverse range of stakeholders.
willingness to embrace honest feedback.
Knowledge of venue management systems is a
Leadership - demonstrate high levels of self-
bonus (BMS, Access control, CCTV, MATV and AV).
awareness, process feedback and invest time in the
Excellent working knowledge of OH&S / WHS
development of others.
practices.
Sharing Netball Queensland’s values of collaborative,
Comprehensive knowledge of current best practice
professional, accountable, respectful and innovative.
and trends within the event and venue
management environment.
Qualifications
Understanding of the not-for-profit sector,
particularly within a sporting context. Relevant tertiary level qualifications, industry specific
High level of computer and technology literacy with to venues and sport would be advantageous.
a focus on maximising opportunities through Current drivers licence
innovation. Current First Aid and CPR certificate (or ability to
Superior organisational planning and project obtain before commencement)
management skills Working with Children (Blue) CardWhy work for Netball Hours of Work Website & Social Media
Queensland? This is a Full Time position. The sport and event For more information and news items on all facets of
industry operates outside of traditional business hours, activities, services and programs, visit:
To achieve the vision of becoming a “world-class sports
including evenings and weekends. To succeed in this
organisation respected for transforming lives through Netball Queensland website: netballq.org.au
netball”, Netball Queensland must have the best and role, you must be willing and able to work when
programs and events are happening. Nissan Arena website: nissanarena.com.au
brightest team on the court. Your reward for stepping
into this challenge will be: Queensland Firebirds website: firebirds.net.au
Netball Queensland has a flexible approach to ensuring
Nissan Arena Facebook: facebook.com/NissanArena
A workplace which encourages ideas and staff can balance family life and personal commitments
leadership from every person, at every level, all the alongside the demands of the industry. NQ on Facebook: facebook.com/Netballq
time.
A high-performance culture where you will lead and
Location and Travel Strategic Plan
be led, challenge and be challenged.
Professional development and a strong All applicants are encouraged to read the Netball
commitment to support your career growth. The position is based at the Nissan Arena, 590 Mains United Strategic Plan 2020 to 2022 (attached to the
Flexible work practices to both support you to Road, Nathan, Queensland. The venue is located only Sportspeople Recruitment job advertisement), prior to
juggle work and life as well as nurture our team 12.5km from the Brisbane CBD, prominently positioned submitting their application. Strategic pillar 5 ‘Home
culture. adjacent to two of Brisbane’s main arterial roads of the Game’ primarily relates to Nissan Arena.
(Kessels and Mains), which permits easy access to the Netball Queensland is proud of this plan and the
A family-friendly work environment.
ambitious goals it sets for the team and the netball
Excellent working facilities in the state of the art venue and provides great exposure and awareness of
community across Queensland.
Nissan Arena, and in a number of locations across the venue.
the state.
Free on-site parking and gymnasium use at Nissan
Remuneration Guide Residency & Immigration
Arena.
Tickets to events at Nissan Arena. Candidates must be an Australian Citizen / Permanent
Opportunities with corporate sponsors. A market competitive remuneration package will be Resident or have unlimited working rights within
available to the successful candidate, negotiable Australia to be considered for this position.
And above all, the opportunity to directly impact the depending upon skill level and experience. At the time
great game of netball and ensure its sustainability for
generations to come!
of applying, candidates are invited to indicate their Timelines
current salary and salary expectations.
Final interviews and the appointment of the Venue
Candidates are invited to discuss their salary
Operations Manager, Netball Queensland are
expectations with Sportspeople Recruitment prior to
scheduled for January, 2022. The successful candidate
applying.
would be expected to commence duties as soon as
possible, mindful of notice periods and availability.Please apply now to Enquiries Netball Queensland acknowledges that we reside on
traditional lands of the Yuggera people and the Turrbul
avoid missing out! In the first instance general enquiries should be
people. We offer our respect to the Elders of these
traditional lands, and through them to all Aboriginal and
directed to Scott Oakhill on 0408 258 337 or Torres Strait Islander peoples past, present and emerging.
Please note Sportspeople Recruitment will commence FREECALL AU 1800 634 388 or +61 2 9555 5000 or Netball Queensland encourages Aboriginal and Torres
screening and interviewing for this role immediately. via jobs@peoplerecruitmentgroup.com. Strait Islander people to apply.
If you are intending to apply, please do so now.
We reserve the right to close the role as soon as About Sportspeople
sufficient merit applications are received.
Candidates must complete and submit the
Recruitment
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Application Form at the time of applying. The form is The Venue Operations Manager, Netball Queensland
available as a download at the Sportspeople search and recruitment process is being managed
Recruitment website listing for this role and contains exclusively by Sportspeople Recruitment - a
questions against which we require your specific specialist division of People Recruitment Group.
response prior to considering your application. Sportspeople Recruitment is a leading executive search
Sportspeople Recruitment prefers a 1-2 page letter of and recruitment firm servicing sport business.
introduction and an accompanying CV of no more than Celebrating 25 years in 2021 our curated Talent
6 pages, merged into the Application Form as one MS Network has been developed as a result of successfully
Word file. filling thousands of roles across the A‐Z of sport
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Apply to executive search, general recruitment, hiring strategy,
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Your application should be sent electronically via the
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“apply now” link at the advertisement via
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