Version: Q1 July 2021 - Queensland Police Service

 
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Version: Q1 July 2021 - Queensland Police Service
Version: Q1 July 2021
Version: Q1 July 2021 - Queensland Police Service
Version: Q1 July 2021 - Queensland Police Service
Operational Plan 2021-22
Purpose of the Operational Plan
The Queensland Police Service (QPS) Operational Plan 2021-22 (operational plan) contributes to the Government’s objectives for the community to back
our frontline services and safeguard our health. It does this by highlighting our operational responses to address the key strategic risks and opportunities
impacting our service delivery in 2021-22. The annual operational plan should be read in conjunction with the QPS Strategic Plan 2021-2025.

The key strategic risks and opportunities are high-level risks which require identification, treatment, monitoring and management by the QPS senior
executives and peak governance boards. This is achieved through several mechanisms, one of which is the agency-level operational plan.

The operational plan is informed by the:

    ∗   QPS 2021 Environmental Scan
    ∗   QPS Audit and Risk Committee consultation and associated strategic risk reports
    ∗   Government election commitments
    ∗   QPS-related priorities in the Minister for Police Portfolio Priorities Statement
    ∗   QPS Strategic Plan 2021-2025

The plan complies with the Agency Planning Requirements prepared by the Department of the Premier and Cabinet and the requirements of Division 2 of
the Financial and Performance Management Standard 2019.

    Integrity:                                Professionalism:                           Community:                              Respect and Fairness:
    Is in everything we do. We                Times are challenging but if we            We support each other and lend          We treat each other and our
    are honest, trustworthy and               are professional in everything             a hand to ensure we can respond         communities as we would
    hold each other to a high                 we do, our communities will                to community needs as well as           like to be treated ourselves –
    standard.                                 continue to support us.                    the needs of our policing               with fairness, dignity and
                                                                                         community.                              respect.
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Levels of planning
The various levels within the QPS prepare operational plans to reflect actions to be undertaken at each level as they relate to the strategic direction
established through the Strategic Plan. Figure 1 outlines these levels. For more information, see the QPS Guide to Strategic and Operational Planning 2021-
22.

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Version: Q1 July 2021 - Queensland Police Service
QPS Operational Plan 2021-22
The policing environment is dynamic, and we must remain agile in our responses. For this reason, operational plans are ‘living documents’ and should
be continually reviewed. Therefore, although some specific key activities scheduled for 2021-22 are already included for reporting, there may be
changes in the activities and/or the operational priorities included in quarterly reports over the 12 months.

Our operational priorities in 2021-22
Operational priorities are not intended to include everything the QPS does as part of the important core business in keeping Queensland safe.
Operational priorities focus on areas where new emphasis, funding or attention to outcomes will be undertaken to address one or more of our
strategic risks and opportunities. Stand-alone priorities relating to domestic and family violence and road safety have been included to appropriately
reflect their importance to the QPS along with the ongoing impact of COVID-19.

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Version: Q1 July 2021 - Queensland Police Service
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                                                                                                                                                 Responsible Completion
Operational Priorities                                                                                                               Key*
                                                                                                                                                 Officer/s   Date

1.      Continue to support and engage our people to create healthy, inclusive and safe workplaces                                               All ACs/EDs

Key activities include:

1. Ongoing implementation of the QPS Wellbeing Strategy and Action Plan, supported by the QPS Mental Health
                                                                                                                                                 AC PCAP               03/12/2021
    Literacy Framework.
2. Continue implementation of the QPS Inclusion and Diversity Plan for Action 2021-22.                                                           ED CCE                30/06/2022
3. Continue delivery of the Our People Matter Strategy.                                                                              PPS         ED CCE                30/06/2022
4. Implement recommendations of the 2020 Review of the QPS Peer Support Officer (PSO) Program.                                                   AC PCAP               31/12/2021
5. Implement recommendations of the 2020 Queensland Police Service Review of the current approach to managing
                                                                                                                                                 AC PCAP               30/06/2022
    critical incidents and potentially traumatic events.
6. Continue to re-develop and implement a contemporary leadership capability program, mapping the leadership
                                                                                                                                                 AC PCAP               31/12/2021
    development needs of our members.
7. Finalise a review of recruiting policy and practices, ensuring the QPS employs the right people who reflect the
                                                                                                                                                 AC PCAP               31/12/2021
    diversity of our community and are committed to our organisational values.
8. Progress implementation of QPS Injury Management Review recommendations.                                                                      AC PCAP               30/06/ 2023
9. Develop and implement the QPS Suicide Management Framework.                                                                                   AC PCAP               30/06/2022
10. Review and develop Employee Lifecycle initiatives to support our members and their families through various stages
                                                                                                                                                 AC PCAP               30/06/2022
    of their careers.
11. Review and re-develop the QPS Safety Management System.                                                                                      AC PCAP               30/06/2022
12. Implement the Queensland Protective Security Framework (QPSF) within the QPS to help keep our people,                            ELT
                                                                                                                                                 AC SCTC               30/06/2022
    information and places safe.                                                                                                     QCSCTC
13. Establish and maintain a QPS Culturally and Linguistically Diverse (CALD) Reference Group and QPS First Nations
                                                                                                                                                 ED CCE                31/12/2021
    Reference Group.
14. Develop and implement an educational plan to build cultural capability and cultural awareness in the QPS, including
    conducting the QPS Cultural Awareness baseline survey and building internal collaborative partnerships to                                    ED CCE                30/06/2022
    strengthen cultural capability across the QPS.
15. Progress exploratory research into police desensitisation to domestic and family violence (DFV) in partnership with
                                                                                                                                                 AC DFV&VPC            30/06/2022
    Griffith University.

             GO           Government objectives for community         QSCTC      Queensland Security & Counter-Terrorism Committee         ELT    Executive Leadership Team input
 *Key
             PPS          Portfolio Priorities Statement              YJTF       Youth Justice Taskforce                                   GEC    Government Election Commitment
Version: Q1 July 2021      Page 6

                                                                                                                                              Responsible Completion
Operational Priorities                                                                                                               Key*
                                                                                                                                              Officer/s   Date

2.      Work together to reduce youth offending and enhance community resilience                                                              All ACs/EDs

Key activities include:
1. Contribute to the child safety reform agenda ‘Supporting Families Changing Futures – Advancing Queensland’s child                          AC CIC
   protection and family support reforms’ including collaboration with the Department of Children, Youth Justice and                 PPS      AC YJTF                Ongoing
   Multicultural Affairs (CYJMA).                                                                                                             ED PP
2. Contribute to the development and implementation of the Queensland Government response to the Report of the
                                                                                                                                              AC CIC
   Royal Commission into Institutional Responses to Child Sexual Abuse including development and delivery of related                 PPS                             30/06/2022
                                                                                                                                              AC PCAP
   training.
3. Promote multi-agency initiatives and partnerships to address and manage youth crime and recidivism including the                           AC YJTF
                                                                                                                                     GO                              30/06/2022
   Youth Justice Five Point Plan and regional initiatives and collaboration with CYJMA.                                                       AC CIC, ED CCE
4. Align with current youth justice reforms regarding early disruption of youth offending through diversion to Restorative
                                                                                                                                     YJTF     AC JYTF                30/06/2023
   Justice Project and promote police referrals to victims of youth crime and for youth offenders.
5. Contribute to the implementation of the Queensland Government Youth Justice Strategy Working Together Changing                             AC YJTF, AC CIC
                                                                                                                                     GO                              30/06/2023
   the Story 2019-2023 Action Plan.                                                                                                           ED PP, ED LD
6. Contribute to the reduction of high-risk repeat youth offending through Youth Justice Act 1992 amendments and                              AC CIC
                                                                                                                                     PPS                             30/06/2022
   Electronic Monitoring Device Trial (12 months).                                                                                            AC YJTF, ED PP
7. Contribute to the development, staggered district implementation and monitoring of the state-wide Knife Crime                              AC CIC
   Prevention Campaign designed to deter the carriage and use of knives within the community, particularly amongst                   ELT      AC YJTF                30/12/2021
   young people and young adults.                                                                                                             AC SER
8. Deliver the metal detecting wanding trial in the two Gold Coast Safe Night Precincts in support of the YJTF.                      GO       AC SER
                                                                                                                                                                     30/06/2022
                                                                                                                                     YJTF     AC YJTF
9. Review internal youth justice training activities including cautioning and implement findings.                                             AC YJTF
                                                                                                                                     YJTF                            30/06/2022
                                                                                                                                              AC PCAP
10. Implement and support level 2 youth justice Business Unit Reviews as part of the QPS performance measurement and                          AC YJTF
                                                                                                                                                                     30/06/2022
    management function of the Commissioners Performance Reviews.                                                                             All ACs/EDs

            GO        Government objectives for community             QSCTC      Queensland Security & Counter-Terrorism Committee   ELT    Executive Leadership Team input
*Key
            PPS       Portfolio Priorities Statement                  YJTF        Youth Justice Taskforce                            GEC    Government Election Commitment
Version: Q1 July 2021      Page 7

                                                                                                                                           Responsible
Operational Priorities                                                                                                        Key*                     Completion Date
                                                                                                                                           Officer/s

3.    Strengthen relationships to reduce demand across the criminal justice system to improve community safety and
                                                                                                                                           All ACs/EDs
outcomes for all Queenslanders

Key activities include:
1. Continue implementation of the Prosecution Review (Butler Review) recommendations to streamline criminal
                                                                                                                                           ED LD                30/06/2023
    justice processes.
2. Enhance disposition and diversion options for police to more effectively divert offenders from the courts system
                                                                                                                                           ED PP                30/06/2022
    while still ensuring offenders are held to account and victims are supported.
3. Establish the ‘Regional Managers Coordination Networks’ and work with other agencies to increase the                                    ED CCE
                                                                                                                              PPS                               30/06/2022
    proportion of offenders, particularly young people, diverted from the criminal justice system.                                         Regional AC’s
4. Work in partnership with the Queensland Counter-Terrorism Committee agencies to develop a new Queensland
                                                                                                                              QSCTC
    Counter-Terrorism Plan to ensure Queensland agency arrangements and capabilities are best placed to keep the                           AC SCTC              30/06/2022
                                                                                                                              PPS
    community safe.
5. Work in partnership with key Queensland Security & Counter-Terrorism Committee agencies to build a protective
                                                                                                                              QSCTC
    security culture within the Queensland government as part of the staged implementation of the Queensland                               AC SCTC              30/06/2025
                                                                                                                              PPS
    Protective Security Framework.
6. Create a reporting mechanism within Queensland’s aviation sector to facilitate greater information sharing on
                                                                                                                              ELT          AC CIC               31/12/2021
    community and crime vulnerabilities impacting Queensland.
7. Establish real time 24/7 criminal and security intelligence desk.                                                          ELT          AC CIC               31/12/2021
8. Support the development of stakeholder engagement plans to prioritise prevention partnerships and outcomes in                           ED CCE
                                                                                                                                                                30/06/2022
    conjunction with the Prevention Together Strategic Framework.                                                                          ALL
9. Continue to develop the Demand and Infrastructure Review Models to allow for evidence-based conversations
                                                                                                                                           AC OCC               30/06/2022
    with stakeholders.
10. Enhance the human rights and care of people in custody through leading the ‘Interdepartmental Working Group –
    State Custody’ with principal partner agencies Queensland Health, Queensland Corrective Services, CYJMA and                            AC RPRSC             Ongoing
    Department of Justice and the Attorney-General.

            GO       Government objectives for community      QSCTC       Queensland Security & Counter-Terrorism Committee          ELT       Executive Leadership Team input
*Key
            PPS      Portfolio Priorities Statement            YJTF        Youth Justice Taskforce                                   GEC       Government Election Commitment
Version: Q1 July 2021    Page 8

                                                                                                                                 Responsible          Completion
Operational Priorities                                                                                                  Key*
                                                                                                                                 Officer/s            Date

4.     Create a victim-centric policing focus to maximise our capability to prevent harm, trauma and crime, and respond to the
                                                                                                                                 All ACs/EDs
needs of our communities, including vulnerable Queenslanders

Key activities include:
1. Continue to deliver key initiatives of the Government’s Keeping our Communities Safe, Tackling Alcohol Fuelled
                                                                                                                        PPS      ALL                  Ongoing
    Violence and Unite and Recover policies.
2. Support the implementation of the Action on Ice plan to address use and harms caused by crystal                               AC CIC
                                                                                                                        PPS                           Ongoing
    methamphetamine.                                                                                                             Regional ACs
3. Expand community engagement and promote successful investigations that incorporate ‘Prevention Together’
    messaging through media and social media to increase resilience to cybercrime and cyber security threats            ELT      AC CIC               30/06/2022
    including high volume scam related activities.
4. Develop enhanced reporting options for victims of sexual assault including the development of an online
                                                                                                                        GO       AC CIC               30/06/2022
    reporting capability and reporting options via Queensland Health.
5. Participate in the development and implementation of a whole of government child death review system (and
    enabling legislation) as recommended by the Queensland Family and Child Commission report “A systems review         GO       AC CIC               30/06/2022
    of individual agency findings following the death of a child”.
6. Continue to implement DFV and Vulnerable Persons Units in partnership with other agencies to enhance an
                                                                                                                        ELT      AC DFV&VPC           30/06/2022
    integrated response strategy in regional areas.
7. Re-establish the Seeking Justice Committee, to examine prosecution failures of sexual offences with the intent to
                                                                                                                        ELT      AC CIC               31/12/2021
    improve policy and practice within Office of the Director of Public Prosecutions (ODPP) and QPS.
8. Develop options and expand the Sexual Violence Liaison Officer Model which has completed a 12-month trial
                                                                                                                        GO       AC CIC               30/06/2022
    period in Townsville and Logan.
9. Develop the Cyber Crime Strategy 2021-25 to prevent, disrupt, respond to and investigate cybercrime and deliver
                                                                                                                        ELT      AC CIC               30/06/2025
    key initiatives to ensure a safe and secure Queensland community.
10. Lead the development of a coordinated national response to internet facilitated sexual offences in association
                                                                                                                        ELT
    with the Australian New Zealand Policing Advisory Agency, industry, jurisdictional police and online service                 AC CIC               30/06/2022
                                                                                                                        GO
    providers.
11. Undertake strategic review of PLO capability to support frontline officers in responding to victims of culturally
                                                                                                                                 ED CCE               30/06/2022
    sensitive DFV incidents.
12. Implement the QPS Prevention Together Strategic Framework, delivering specific campaigns including ‘Don’t gift
                                                                                                                        GO       ED CCE               30/06/2022
    your keys to thieves’ and ‘Tune into your surroundings’.
Version: Q1 July 2021    Page 9

Operational Priorities                                                                                                  Key*      Responsible         Completion
                                                                                                                                  Officer/s           Date
4.      Create a victim-centric policing focus to maximise our capability to prevent harm, trauma and crime, and respond to the
                                                                                                                                  All ACs/EDs
needs of our communities, including vulnerable Queenslanders
Key activities include:
13. Provide opportunities to educate QPS personnel on the impact of harm and trauma to prevent revictimisation                    ED CCE
                                                                                                                        GO                            Ongoing
    and provide an improved service by treating all victims in line with the Prevention Together Strategic Framework.             All
14. Trial a QPS High Risk/High Harm Dashboard and actuarial analytical tools to better identify at risk victims and
                                                                                                                        GO        AC DFV&VPC          30/06/2022
    disrupt DFV offending.
15. Deliver coercive control, police DFV refresher and DFV cultural enhancement training to frontline police.                     AC DFV&VPC
                                                                                                                                                      30/06/2022
                                                                                                                                  AC PCAP
16. Continue engagement with The Blockchain Technology Senior Officers Group with the view to inform the
    development of a position paper regarding blockchain technology and its application to, and impact on law                     AC CIC              30/06/2022
    enforcement.
Version: Q1 July 2021   Page 10

                                                                                                                             Responsible          Completion
Operational Priorities                                                                                                Key*
                                                                                                                             Officer/s            Date

5.      Work together with our partners and the community to strengthen our response to, and prevention of, domestic and
                                                                                                                             All ACs/EDs
family violence through enhanced processes, including integrated, multi-agency and timely responses

Key activities include:

1. Support implementation and monitoring of the Third Action Plan (2019-20 to 2021-22) of the Domestic and
                                                                                                                      PPS    All                  30/06/2022
   Family Violence Prevention Strategy 2016-2026.
2. Implement the Domestic and Family Violence Process Improvement Program.                                            ELT    AC DFV & VPC         30/06/2022
3. Continue the GPS Tracking Project to develop an electronic monitoring capability for geographically locating and
   monitoring a defendant on bail so the QPS can meet requirements of the Bail (Domestic Violence) and Another               AC SCTC              30/06/2022
   Act Amendment Act 2017.
4. Work in collaboration with partner agencies to continue to address recommendations arising from the
   Queensland Parole System Review 2016 addressing DFV victimisation by enhancing information sharing                        AC CIC               30/06/2022
   protocols, ensuring appropriate business processes and controls are in place to mitigate critical areas of risk.
5. Establish and maintain a QPS DFV Advisory Group including key external stakeholders to help inform QPS DFV
                                                                                                                             AC DFV&VPC           31/12/2021
   strategy and practice.
6. Trial a DFV multi-disciplinary reception centre involving police officers embedded within a DFV Support Service.          AC DFV&VPC           30/06/2022
7. Disrupt high risk/high harm perpetrators through targeted and graduated interventions to prevent and end the
                                                                                                                             AC DFV&VPC           30/06/2022
   cycle of DFV as part of Operation Alessa.
8. Strengthen information sharing with specialist DFV providers by providing DV-Protective Assessment
                                                                                                                             AC DFV&VPC           30/06/2022
   Framework (PAF) risk indicators as part of a police referral.
Version: Q1 July 2021           Page 11

                                                                                                                                          Responsible            Completion
   Operational Priorities                                                                                                      Key*
                                                                                                                                          Officer/s              Date

   6.   Strengthen partnerships, increase prevention activities and enhance the capability of law enforcement action on                   All ACs/EDs
        our roads to reduce road trauma in Queensland
Key activities include:
  1. Continue to support activities to decrease the rate of road crash fatalities and hospitalisations through road safety                  AC RPRS
                                                                                                                               GO                                   Ongoing
     operations and campaigns in conjunction with external partners.                                                                      Regional ACs
  2. Support Districts to further develop capability to target hooning, including capturing footage to support the             GEC          AC RPRS
                                                                                                                                                                 30/06/2022
     prosecution of offenders not able to be intercepted at the time of the offence.                                           YJTF       Regional ACs
  3. Provide input into the development of the Queensland Road Safety Action Plan 2022-2024.                                                AC RPRS              31/12/2021
  4. Target recidivist traffic offenders identified through the camera detected offences program.                              GO           AC RPRS              30/06/2022
                                                                                                                                            AC RPRS
  5. Assist with the statewide expansion of the Logan Tyre Deflation Project.                                                                                    30/06/2022
                                                                                                                                          Regional ACs

             GO           Government objectives for community   QSCTC      Queensland Security & Counter-Terrorism Committee        ELT     Executive Leadership Team input
 *Key
             PPS          Portfolio Priorities Statement        YJTF        Youth Justice Taskforce                                 GEC    Government Election Commitment
Version: Q1 July 2021            Page 12

                                                                                                                                           Responsible Completion
     Operational Priorities                                                                                                        Key*
                                                                                                                                           Officer/s   Date

     7. Continue and strengthen our capability to plan for, respond to and recover from the impact of the ongoing
                                                                                                                                           All ACs/EDs
        COVID-19 pandemic, as part of the whole-of-government response
Key activities include:
                                                                                                                                           DC SQ,
1.      Support the Chief Health Officer (CHO) Directions to prevent the spread of COVID-19 through a prevention                           Taskforce
        together response, including support for the vaccination program– working in partnership with our                     GO           Commander,            30/06/2022
        communities and partner agencies.                                                                                                  A/DC
                                                                                                                                           Vaccinations
2.      Support our workforce in delivering frontline services during the COVID-19 pandemic response, providing
                                                                                                                                           AC PCAP               Ongoing
        specialist advice, guidance and field-based assistance in health, safety and wellbeing.
3.      Continue to administer the ICT STOP Directive implemented by Queensland Treasury to ensure the QPS is
                                                                                                                              GO           AC OCC                30/06/22
        effectively contributing to the Queensland Government’s economic recovery plan.

               GO         Government objectives for community   QSCTC     Queensland Security & Counter-Terrorism Committee          ELT      Executive Leadership Team input
 *Key
               PPS        Portfolio Priorities Statement        YJTF      Youth Justice Taskforce                                    GEC     Government Election Commitment
Version: Q1 July 2021           Page 13

                                                                                                                                            Responsible Completion
     Operational Priorities                                                                                                       Key*
                                                                                                                                            Officer/s   Date

     8. Support the QPS service delivery model by enhancing business optimisation to promote an agile workforce by
                                                                                                                                            All ACs/EDs
        identifying and implementing innovative ways of doing business
Key activities include:
1. Develop a roadmap (through to 2030) for future capital investment/divestment and including the GECs                          GEC
                                                                                                                                            AC OCC               30/06/2022
     associated with infrastructure.                                                                                            PPS
2. Deliver modern, mobile and flexible policing across Queensland through the introduction of mobile police beat
                                                                                                                                GEC
     vans and a range of other police resources including body-worn video cameras and QLiTES, to meet Government                            AC OCC               30/06/2024
                                                                                                                                PPS
     strategic and operational priorities and local needs.
3. Develop a QPS aviation strategy with the aim to consolidate all QPS aviation assets, including Queensland
                                                                                                                                PPS         AC OSC               30/06/2022
     Government Air, into one aviation group.
4. Build Protective Services Group digital skills and capabilities to meet government security demands including
     exploring expansion into new technologies to improve service delivery, including AI, e-invoicing and digitising                        AC SCTC              30/06/2022
     Government identification cards.
                                                                                                                                            AC PCAP
                                                                                                                                GEC
5.      Deliver on the GEC of 2,025 more QPS personnel by 2025.                                                                             ED CCE               30/06/2025
                                                                                                                                PPS
                                                                                                                                            ED HR
6.      Implement and deliver recommendations of the Crime and Corruption Commission report (Investigation Arista)                          AC PCAP
                                                                                                                                                                 30/06/2022
        and improve recruiting activities.                                                                                                  ED CCE
7.      Increase project management capability across the organisation to ensure all staff involved in project delivery are
                                                                                                                                            AC OCC               30/06/2022
        equipped and trained to deliver successful projects.
8.      Establish and maintain an integrated service delivery model that reflects the focus of the QPS to provide local                     AC OCC
                                                                                                                                                                 Ongoing
        solutions to local needs and maximises efficiency and effectiveness.                                                                All

               GO       Government objectives for community      QSCTC      Queensland Security & Counter-Terrorism Committee         ELT    Executive Leadership Team input
 *Key
               PPS      Portfolio Priorities Statement           YJTF       Youth Justice Taskforce                                   GEC    Government Election Commitment
Context of the Operational Plan 2021-22
Strategic Plan
In the QPS Strategic Plan 2021-2025 (see below), we articulate what we are striving to achieve through our strategic objectives, outlining our strategies and
performance indicators. The Strategic Plan also outlines our key strategic risks and opportunities.

Government’s objectives for the community – Unite and Recover
The QPS contributes to the Queensland Government’s objectives for the community of Backing our frontline services and Safeguarding our health. We do this
by providing world-class frontline services in community safety and ensuring a sustained and effective response to COVID-19 in support of Queensland Health.
Our service area
Our services to the community are represented by the following service area (as reported in the Service Delivery Statement):
Police Services - to keep Queensland safe by working with the community and our partners to prevent, disrupt, respond and investigate crime and eliminate
road trauma.

Our commitment to Queensland’s disaster management arrangements
The QPS continues to support the Queensland Disaster Management Arrangements (QDMA) whilst aligning to prevention, preparedness, response and
recovery activities to ensure communities are supported when faced with disaster events.

Our commitment to Human Rights
The QPS has made a commitment to respect, protect and promote human rights in our decision-making and actions.

Reporting on the QPS Operational Plan 2021-22
Relevant areas of the Service will be required to provide information about actions and outcomes undertaken in support of the operational priorities.
Responsible executive officers will be accountable to their respective Deputy Commissioner and through their Senior Executive Officer Performance
Agreement. The progress of the priorities will also be monitored by the Board of Management through the QPS Quarterly Report. The Minister will be provided
with a progress report on request, as required, under the Financial and Performance Management Standard 2019.
Planning and Performance coordinate the data collection for the QPS Quarterly Reports. If you have any questions in relation to the QPS Operational Plan,
please contact the Principal Strategy Officer, Planning and Performance, on 3364 4661 or email Planning&Performance@police.qld.gov.au.

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