Troop Cookie Manager Manual - 2022-2023 Girl Scout Cookie Program Raspberry RallyTM - Girl Scouts of South Carolina
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2022–2023 Girl Scout Cookie Program® Troop Cookie Manager Manual Raspberry Rally TM New Girl Scout Cookie TM Exclusively Sold Online for Shipment NEW eBudde TM Tech Upgrades What's New on Digital Cookie®
Table of Contents See What’s Bright and New 2–3 • Welcome Troop Cookie Managers • Raspberry Rally™ Girl Scout Cookies® • Digital Cookie® Updates Meet the Girl Scout Cookies® 4–5 Program Incentives 6 Cookie Program Dates 7 92% of girls believe they are Inspire Girl Scouts to Think Like 8–9 smart enough to Cookie Entrepreneurs become an Inspire Girl Scouts to Market Their 10–11 entrepreneur* Cookie Businesses Cookie Booths 12–13 Connect with eBudde™ 14–15 Helpful Information and 16–17 Volunteer Action Plan Resources at a Glance and 18 Safety Guidelines Extra Resources 19–30
Let's Go Bright Ahead! Girl Scout Cookie™ entrepreneurs are forces of nature. They are bold, curious and bring a go-getter spirit to every challenge, no matter how big or small. Whether Girl Scouts are planning their own cookie stand or making a splash on their Digital Cookie® pages, they are determined to achieve their goals, and have lots of fun doing it! A Girl Scout’s potential to succeed is limitless—especially if they’re among the 6 in 10 girls* who have entrepreneurial mindsets. Research has shown that these girls: • Want to change the world and are confident in their abilities to make their mark • Embrace challenges, take risks and see failing as an opportunity to learn and grow • Are curious and innovative self-starters • Excel as team players who are open to new ideas and suggestions We’re willing to bet that you know Girl Scouts in your area— or a whole troop—who are leaping with joy to get started, so let’s encourage them to go bright ahead! Here’s to You, Volunteer! Thank you for volunteering to serve as a Troop Cookie Manager! You’re an invaluable part of the cookie program, and we’re here to support you with resources, tools, tips and more. Find everything you need for a bright season in this guide, developed in collaboration with Girl Scouts of the USA. Every Girl Scout has it in them to do amazing things. With your support, they’ll rise to the challenge! *Source: “Today's Girls, Tomorrow's Entrepreneurs” Girl Scout Research Institute, 2019 1
Welcome Troop Cookie Managers Volunteer Responsibilities First things first! Make sure you: • Are a registered Girl Scout adult volunteer • Have completed a criminal background check • Honor and live by the Girl Scout Promise and Law • Follow all policies and meet all deadlines Here’s an overview of your role and responsibilities: Before the sale: • Complete training • Complete the Volunteer Product Program Manager Agreement at https://bit.ly/3GWffpW • Identify an initial order delivery location with the Service Unit Cookie Manager (SUCM) • Schedule at least one troop meeting to inform the girls and parents about the financial literacy lessons learned through the Cookie Program During the sale: • Enter orders from girl order cards and keep eBudde up to date • Monitor online sales from eBudde • Coordinate booth sales • Arrange cookie pickups from the Cupboards and briefly store cookies until girls pick them up • Collect money from those picking up cookies, issue receipts and make frequent bank deposits After the sale: • Fill out rewards order in eBudde • Distribute girl rewards in a timely manner • Keep troop records • Celebrate with the girls
See What's Bright and New! Digital Cookie® Updates This fun, easy-to-use platform from NEW Girl Scouts® lets girls customize how they EXCLUSIVELY SOLD learn and earn by using technology in new ONLINE FOR SHIPMENT and engaging ways—all while honing their digital marketing skills. Introducing Raspberry Rally Girl Scout Cookies® TM Here’s what you’ll find on Digital Cookie for 2022–2023: • Integrations for in-person booths and Let’s all cheer for Raspberry Rally, the first Girl Scout Cookie TM TM pre-pay/pickup options exclusively sold online and shipped only through Digital Cookie.® • Enhanced dashboard • Increased connectivity with eBudde for a Cookie fans will love how Raspberry Rally adds a delightful new seamless sale dimension of sweet and tart flavors. Girl Scouts using Digital Learn more: girlscouts.org/digitalcookie Cookie will love how it brings even more excitement to their cookie business. There’s also less product for them to manage on hand as this cookie is only available to customers via shipping. See Pg. 5 for details. 3
2022–2023 Girl Scout Cookies ® All our cookies have... Adventurefuls™ • Real Cocoa Lemon-Ups® NATURALLY FLAVORED WITH OTHER NATURAL FLAVORS • NO High-Fructose Corn Syrup Indulgent brownie-inspired cookies with caramel Crispy lemon flavored cookies with inspiring • NO Partially Hydrogenated Oils (PHOs) flavored crème and a hint of sea salt messages to lift your spirits Approximately 15 cookies per 6.3 oz. pkg. Approximately 12 cookies per 6.2 oz. pkg. • Zero Grams Trans Fat per Serving • RSPO Certified (Mass Balance) Palm Oil • Halal Certification Trefoils® Do-si-dos® • Made with Natural Flavors • Real Peanut Butter Samoas® • Real Cocoa • Real Coconut • Whole Grain Oats Iconic shortbread cookies inspired by Crisp cookies with caramel, coconut and dark the original Girl Scout recipe Oatmeal sandwich cookies with peanut chocolaty stripes Approximately 38 cookies per 9 oz. pkg. butter filling Approximately 15 cookies per 7.5 oz. pkg. Approximately 20 cookies per 8 oz. pkg. Tagalongs® • Real Cocoa • Real Peanut Butter Thin Mints® • Made with Vegan Ingredients Girl Scout • Made with Natural Flavors • Real Cocoa • Real Cocoa S’mores® Crispy cookies layered with peanut butter and covered with a chocolaty coating Crisp, chocolaty cookies made with natural oil Graham sandwich Approximately 15 cookies per 6.5 oz. pkg. of peppermint cookies with Approximately 30 cookies per 9 oz. pkg. chocolaty and marshmallowy flavored filling Approximately 16 cookies per 8.5 oz. pkg. Toffee-tastic® • No Artificial Flavors Raspberry Rally™ • Made with Vegan Product formulations can change at any NATURALLY FLAVORED WITH time. We encourage you to check the GLUTEN-FREE Ingredients OTHER NATURAL FLAVORS ingredient statement on each package you purchase for the most up-to-date Rich, buttery cookies with sweet, crunchy Thin, crispy cookies infused with raspberry information on the ingredients contained toffee bits flavor, dipped in chocolaty coating in the product in that package. For more Approximately 14 cookies per 6.7 oz. pkg. Approximately 30 cookies per 9 oz. pkg. details, check with Little Brownie Bakers RSPO-1106186 or visit girlscoutcookies.org. Available NEW! While Although the use of palm oil in Little Brownie Bakers’ Supplies Girl Scout Cookies® is limited, the palm oil used in our Last Girl Scout products is Certified Mass Balance palm oil. The Mass Balance System ensures that the palm oil Little Brownie Bakers uses contributes to the production of environmentally responsible, socially beneficial and economically viable palm oil. For more information please EXCLUSIVELY SOLD ONLINE FOR SHIPMENT ONLY visit the Little Brownie Bakers website. The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to GIRL SCOUT COOKIES,® THIN MINTS,,® TREFOILS,® GIRL SCOUT S’MORES,® LEMON-UPS,® ADVENTUREFULS,TM RASPBERRY RALLY,TM Girl Scout Cookie Program,® Digital Cookie® and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers LLC is an official GSUSA Licensee. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS,® TAGALONGS,® DO-SI-DOS® and TOFFEE-TASTIC® are registered trademarks of Ferrero Group. ©2022 Ferrero Group. All Rights Reserved._052022
Introducing Our Newest Cookie! Raspberry Rally ™ Thin, crispy cookies infused with raspberry flavor, dipped in chocolaty coating What’s so special about Raspberry Rally (aside from its delicious taste)? For the first time ever, Girl Scouts is offering a new cookie that will be exclusively sold online for shipment. Why are we selling the new cookie exclusively online? There are many benefits and learning opportunities when selling an online-only product: Simplicity • Eliminates complexity • Distribution to customers is effortless • Payment is simpler Learning for Girl Scouts • Allows them to participate in online shopping trends • Enables them to build relevant, omni-channel selling skills • Allows them to build their online business Building Consumer Excitement and Growth • An easy way to offer a new item that keeps customer engagement high without complicating or discontinuing existing flavors • The opportunity to try new ideas without taking on too much risk The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, are owned by Girl Scouts of the USA. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, are registered trademarks of Ferrero Group. ©2022 Ferrero Group. All Rights Reserved. 5
Program Incentives Girl Scouts of South Carolina-Mountains to Midlands 2023 Cookie Program Rewards Go Bright Ahead Pocket Scrunchie and Dolphin Sunrise Journal Dolphin Mood Ring Set 220+ pkgs Patch Mini Scrunchie Set Glitter stickers and lenticular 24+ pkgs 75+ pkgs animated bookmark included 150+ pkgs My Personal Goal: NUMBER OF PACKAGES Initial Order Gift of Caring and and Rewards Rewards For cookie orders taken from Girls will earn a: January 2-18, 2023 girls will earn a: Paddleboard Beach Towel Go Bright Ahead Coral the Dolphin and Aluminum Water 600+ pkgs T-Shirt Super Patch Bottle and Dolphin 300+ pkgs 350+ pkgs Carabiner 400+ pkgs or Girl Cookie Champion Tee 4 Pack Tickets to Greenville 275+ Initial Order pkgs Gift of Caring (GOC) Patch Drive, Columbia Fireflies or 24+ pkgs Hooded Blanket Day at the Beach Augusta Green Jackets Game OR 750+ pkgs Beach Bag, Fashion Shades, Travel Hula Hoop, Razor Scooter and Helmet Glow-in-the-Dark Flying Disk and Long Sleeve Tee 1150+ pkgs 950+ pkgs or 100% My Personal Goal and or and Take Action Package Custom Chaco’s OR Adopt a Dolphin, Track a Dolphin 2023 Bar Patch & SC State Park Waterproof Bluetooth Bracelet, and Action patch OR 6 month Pass or Georgia Aquarium OR South Speaker 75% subscription to: HeyDoll or Kiwi Crate Carolina Aquarium Pass for 2 2500+ pkgs 1475+ pkgs 2023+ pkgs Number of pkgs 50% or or Cookie Hall of One Free Week @ Camp Apple Watch OR Girl Scout Phenom Event Ticket Number of pkgs Fame Brick OR Cruise, June 2023* Kayak Orlando, FL July 2023 2750+ pkgs 3000+ pkgs 4000+ pkgs 5000+ pkgs All rewards are cumulative. Council reserves the right to make substitutions to the item’s color, material or size or to substitute an item of equal or greater value due to changes or challenges in product availability. 25% Number of pkgs Digital Cookie® Rewards Patches Patch Rockers Follow GSUSA and council guidelines for online marketing. Earn all 3 Set Your Goal and Make a Splash! Cookie Techie Keeping track of your goals is easy! Start by writing in your total Patch Bar Patches Booth Sales Girl Scout Cookie™ package goal above the space that says 100%, and be 50+ digital pkgs 100+, 200+, 1000+, Patch sure to include your smaller goals along the way. (Ask a grown-up to help if Dry Pouch 1500+, 2000+ pkgs 25+ pkgs you need it.) Celebrate by coloring the water as you move bright ahead. Clicker the Mini Dolphin 350+ digital sold at a booth sale 150+ digital pkgs pkgs * The cruise is a group trip for those who qualify. The date will be announced in the Spring for a June 2023 departure. If you are not available to attend once the date is announced, you will need to choose the camp reward. 6
2023 Cookie Program Dates January 2 Girl Scout Cookie Program begins Initial order period of Girl Scout Cookie Program ends– January 18 GIRLS CONTINUE TO TAKE ORDERS January 19 Girl orders due to Troop Cookie Manager Initial order, Early Recognition order, Troop Base Proceeds, January 20 Delivery Station information, Parent Permission Slips January 16 at 12:00 p.m.– Round 1 of council managed booth selections January 17 at 11:00 a.m. January 17 at 12:00 p.m.– Round 2 of council managed booth selection January 18 at 11:00 a.m. January 18 at 12:00 p.m.– Round 3 of council managed booth selections January 19 at 11:00 a.m. January 19 at 12:00 p.m.– Round 4 of council managed booth selections January 20 at 11:00 a.m. January 21–March 5 Council managed booths open first come, first served February 4-9 Cookie delivery to Troops and SU February 5 at 11:00 p.m. First Planned order due in eBudde February 10–March 5 Direct/Cookie Booth Sales February 12 at 11:00 p.m. Second Planned Order due in eBudde February 19 at 11:00 p.m. Third Planned Order due in eBudde Deadline to notify the council if need to adjust ACH draw for February 20 February 22 by emailing customercare@gssc-mm.org 40% OR MORE of troop’s initial order (amount due to council) February 22 will be pulled from troop account by ACH February 26 at 11:00 p.m. Fourth Planned Order due in eBudde February 27 Digital Cookies Shipped orders begin March 3-5 National Girl Scout Cookie Weekend March 5 In-person Girl Scout Cookie Program (Girl Delivered & Booth Sales) Ends Deadline to notify the council if need to adjust ACH draw for March 6 March 8 by emailing customercare@gssc-mm.org March 6 Girl money due to Troop Cookie Manager March 8 Final ACH draw for balance due March 12 Girl Scout Birthday! March 17 Digital Cookies Shipped orders end March 19 Main recognition order submitted in eBudde March 24 All troop final paperwork due to SUCM 7
Skills Development The Girl Scout Cookie Program® helps girls develop real-world skills in five essential areas: 1 Goal Setting Girl Scouts learn how to set goals and create a plan to reach them. How You Can Help: Encourage them to set incremental, achievable goals. Work with them to break down their goals into small, frequent wins, such as Inspire weekly challenges. 2 Decision Making Girl Scouts to Girl Scouts learn how to make decisions on their own and as Think Like a team. How You Can Help: Talk about how they plan Cookie Entrepreneurs to spend the troop's cookie earnings. 3 Money Management Girl Scouts learn to create a budget and handle money. How You Can Help: Build on their interest in learning to manage all facets of the cookie business, such as creating a budget to fund a troop experience or figuring out the percentage of customers who selected the donation option. 4 People Skills Girl Scouts find their voices and build confidence through customer interactions. How You Can Help: Ask them about new marketing ideas they want to try. They can discuss how to tailor their cookie pitch to achieve their goals. 5 Business Ethics Girl Scouts learn to act ethically, both in business and life. How You Can Help: Talk to them about the importance of delivering on their promise to customers. They can also consider offering a cookie donation option. Certificates and Patches How can you inspire Girl Scouts to go bright ahead? Recognize their hard work with a certificate or patch at any point in the season, from the earliest planning meetings through the booth phase. Learn more: • gssc-mm.org • LittleBrownie.com/volunteers 8
Cookie Business Badges Getting Families Involved Girl Scouts can earn Cookie Business The Girl Scout Cookie Program® is a NEW badges by completing requirements that team effort, and families play a major role. help them develop new skills as they learn With the support, assistance and and grow their businesses. encouragement of their family, there's Badges are official Girl Scouts no stopping a Girl Scout! Check out the of the USA recognitions that NEW can be placed on the front of Cookie Business their Girl Scout uniforms. and Financial Literacy badges! Learn more: • gssc-mm.org • girlscouts.org/cookiebadges • girlscouts.org/en/members/for-girl-scouts/ badges-journeys-awards/badge-explorer.html • girlscoutcookies.org/troopleaders for poster download The Girl Scout Leadership To inspire Girl Scouts and their families, check out Experience these helpful resources: Cookie Entrepreneur Family Pins Here are just a few ways the cookie Families can support their Girl Scouts in learning program helps girls learn business, the the five skills while encouraging them to think like entrepreneurs. Families can earn a different pin Girl Scout way: every year. Girl-Led Cookie Program Family Meeting Guides Girl Scouts take the lead in their budget, plans and Plan a fun and informative family meeting using marketing techniques. these guides, which include resources tailored to each Girl Scout grade level. Cooperative Learning Girl Scouts work together to set their goals, decide Learn more: how to use their money as a team and overcome • girlscoutcookies.org/troopleaders hurdles along the way. • girlscoutcookies.org/entrepreneurfamily Learning by Doing Real-life, hands-on activities help girls see how Digital Marketing Tips for their experiences as cookie entrepreneurs can Cookie Entrepreneurs and Families translate to their own career or business. Cookie Family Connection Guide Cookie Program Guide for Parents, Caregivers, and Families The Girl Scout Cookie Program® offers girls unique FIVE STEPS TO EARN YOUR Junior Pins opportunities to engage in online marketing and sales as they Safety tip: Girls of all ages should partner with their parents or guardians to develop a Learn more: learn about ecommerce and how to think like entrepreneurs. plan to safely market their business online. Although your parent/guardian should do the Follow these four steps as you run your cookie business, and YEAR 1 posting for you if you’re under age 13, all girls take your marketing efforts to the next level by going online Check using your Digital Cookie® or Smart Cookie website and off the should social boxes haveasa hands-on role in marketing you complete each their activity with your family— cookie business. media platforms. you can earn a different pin each year! Adults, look for the throughout Virtual Meeting Tips for special ways you can help! • girlscoutcookies.org/troopleaders YEAR 2 1. As you set goals for your cookie business, think about how digital marketing can help Having a virtual cookie family meeting you is a great meet them. waycustomers Imagine to connect withcommunity in your 1.families. Here who are Strategize some your may tips atoGirl notsales. know TalkScout. Expand with your family to figure out a support your virtual experience. your reach by sharing your secure Digital Cookie or Smart Cookie link to reach them. Be sure to: The path to success. realistic goal of how many cookies you think you can sell, then set a second goal focused on your sales method—like how many packages Goal setting isn’t only about • Be honest. Yes, the Girl Scout Law also applies to your sales technique! From your Digital Cookie or Smart Cookie you’ll sell digitally or how many customers you can upsell. numbers—it can also be about Welcome, families! Preparing for the meeting: site to your digital marketing campaigns, be honest, straightforward, and approachable as you write about your sales strategy. Help her think The cookie program gives your Girl Scout the ability to power unique opportunities and adventures cookie business. My troop goal is __________ packages so we can _________________________ for herself and her troop while learning to think like an entrepreneur. And you’re key to herasuccess. • Create a sense of urgency. After all, Girl Scout Cookie season only comes around once a year! Countdowns to the through all the different ways • Select meeting platform last dates to order are a great motivator for driving sales. Use language that will she could make a sale, then With the support, assistance, and encouragement of her family, there’s no stoppingthat a Girl willScout! allow you to use ________________________________________________________________________. encourage potential customers to buy from you right now. Safety tip: Make sure your video and share your• Makescreen, create a goal for one of them. an impression. Use clear, eye-catching photos in your marketing Why should my Girl Scout participate in the Girl Scout Cookie Program? so you can show everyone My personal goal is _________marketing materials. This may include pictures of the different cookies you’re selling, packages, materials and my don’t strategic goal is __________. reveal your personal contact the resources you’re yourself in your Girl Scout uniform, or something tied to your goal. If you plan to information (like your address, discussing and have an _______________ packages Cookie Goal Tracker use your cookie earnings to go camping, tell your customers about it to show school, or last name) or your Girl Scouts have an entrepreneurial edge when it comes to mindset interactiveand interest! Junior Cookie Program meeting. that the cookie program powers amazing girl-led adventures! 2. Learn from the cookie past. booth location. If you’ve sold Girl Scout Cookies • Ensure participants have • Highlight special features or products. Share the top-selling cookies in your _______________ packages before, think about what worked and what could have gone better. If this lineupofor any special varieties. Do you have a new flavor available for purchase? physical or digital copies 91% Family Meeting Guide isthat yourThin first time,areask a Girl withScout vegan who knows the ropes to tell you about _______________ packages important documentsHow about a gluten-free option? Do your customers know Mints made ingredients? 79% 71% the meeting. before • Use a clear and prominent call to action. Share your goal herand experience. exactly what Make an “action plan” that includes everything you’ll 35% your customer can do to help you achieve it. _______________ packages somewhat • Download fun virtual meeting need to run your cookie business. interested ©2021 Girl Scouts of the USA. All rights reserved 43% For Troop Cookie Managers and Troop Leaders 52% somewhat backgrounds available on 16 _______________ packages interested ■ girlscoutcookies.org/ Girl Scouts Running the meeting: 56% troopleaders and your baker _______________ packages very ■ website. Non-Girl Scouts Your go-to guide for engaging girls and families interested 28% very • Have girls and parents introduce themselves _______________ packages in their Girl Scout Cookie Program® experience interested at the start of the meeting. Mute participants and call on them one by one. Have an entrepreneurial Interested in being • For planning sessions for younger girls, mindset an entrepreneur pause the meeting and let girls and parents talk to one another about things the girls would like to do this year. Have girls draw pictures of their ideas while parents tune back in to the adult portion. 8 • For planning sessions for older girls, have the girls plan ahead of time so they’re prepared Step back. Girls feel the greatest to present their plans to all families as they sense of pride when they have listen to important deadlines and guidelines ownership over their sales and get to for running their cookie businesses. • Near the end of the meeting, let the girls flex their decision-making skills. So feel free to present their ideas with support from their give feedback, but make sure you let her come families. Ask girls to present and make a list up with the plan herself. of all the ideas so girls can vote. • Pause the meeting to allow girls and parents 14 to start the Cookie Entrepreneur Family pin activity sheet. 7 9
Bright ideas abound! Whether girls decide to set up shop digitally or in-person— or a combination or both!— the possibilities are endless. Ways to Participate Digitally Texting or Phoning Friends and Family This is a great way to help girls feel comfortable connecting with cookie customers. Experienced entrepreneurs with busy schedules can also benefit from this option. Digital Cookie® Girl Scouts can ship cookies straight to customers, accept orders for donations or have local customers schedule an in-person delivery. Here’s another bright feature: They can sell the new Raspberry Rally™ as the first-ever Girl Scout Inspire Girl Scouts Cookie™ to be offered exclusively online for direct shipping only. to Market Their Social Channels Cookie Businesses Social media offers teen girls the opportunity to reach their goals while building digital skills at the same time. Find ready-made cookie graphics, announcements and other social resources for promoting their cookie businesses on LittleBrownie.com and girlscoutcookies.org. Get inspired by the bright stories of Girl Scouts and volunteers! Visit girlscouts.org/poweredbycookies. FOLLOW GIRL SCOUTS® facebook.com/girlscoutsusa instagram.com/girlscouts twitter.com/girlscouts FOLLOW LITTLE BROWNIE BAKERS® facebook.com/littlebrowniebakers FOLLOW SAMOAS® facebook.com/samoascookies instagram.com/samoas_cookies twitter.com/samoascookies 10
Girl Scouts’ Online Safety Resources Girl Scouts and their supervising parent/ guardian must read, agree to and abide by the Girl Scout Internet Safety Pledge, the Digital Cookie Pledge and the Options for In-Person Supplemental Safety Tips for Online Marketing before engaging in online Participation marketing and sales efforts through the cookie program. You’ll find all of these If your troop is planning in-person cookie documents—and everything else you sales events, there are lots of ways they need—in Safety Activity Checkpoints at can creatively rise to the occasion! https://bit.ly/3TKf WWa Here are just a few ideas to get started: Door-to-Door Girl Scouts can stay local and sell in their neighborhoods—and use door hangers and business cards for customers who aren’t home. They’ll also grow their people skills by meeting new neighbors (with the necessary adult supervision, of course.) Cookie Stands Would your Girl Scouts feel more comfortable on their own turf? Cookie stands, much like lemonade stands, are set up in front of a residence Learn more: on private property, where they’ll market their • girlscoutcookies.org/troopleaders cookies to customers in their neighborhood. • LittleBrownie.com/social-resources • Get info from your Service Unit Cookie Cookie Booths Manager regarding approved methods of Troops or groups of Girl Scouts work together delivery. Safety resources are available at to market their cookies outside a preapproved girlscoutcookies.org/troopleaders. location (like a grocery store, bank, mall or even a • girlscouts.org/cookiebadges drive-thru booth in a parking lot) where they can • girlscouts.org/digitalcookie practice their business skills with new customers. Cookie booths must be coordinated by Service Unit Essential Volunteer Safety Information Cookie Managers or the council. Booths may only Review Volunteer Essentials and Safety Activity happen at council-approved locations and must be Checkpoints. You’ll get just about everything legally open to, accessible, and safe for all girls and you need, including basic facts, forms and tips potential customers. For more details, review pages for planning outdoor activities, managing troop 10-11 of this guide. finances, promoting safety, arranging trips and selling cookies. In-Person Cookie Sale Guide Use the tools and tips in this action planner to help girls organize booths for both in-person and virtual cookie sales. You'll find resources to support a wide range of selling environments, from DIY workplace order stations to customizable social media posts. 11
Cookie Booths A cookie booth is set up by a Girl Scout troop to sell Girl Scout Cookies directly to customers who were not solicited during door-to-door sales. Booth sales begin February 10. The council will arrange cookie booths at select businesses to ensure fair and consistent procedures/ guidelines are given to all troops throughout the council’s 22 county jurisdiction. The list of these businesses will be provided to the Service Unit Cookie Managers. Troops and Service Unit Booth Sale Coordinators are not to contact these businesses unless requested by council staff. Some businesses may not be on the list at the opening of the lottery but will be added as confirmation is received. Occasionally, businesses will cancel even after confirming. You will be notified by the product program department if a business cancels a council managed booth. If you have scheduled a council managed cookie booth that is cancelled, your Service Unit Cookie Manager can help you to find another booth opportunity. If you can’t hold a scheduled booth, you must also release it in the system, allowing other booths to pick up the booth if they would like to do so. If you have a public place where you would like to set up a cookie booth, contact your SUCM to assist you. DO NOT solicit a booth on your own. The SUCM will solicit the booth to ensure that businesses/retailers are not inundated with requests. This will also ensure that no troop holds a monopoly on a location for the entire sale and that booths are geographically dispersed. Neither parents nor troops may set up booths without going through the SUCM. Please remember that you are setting an example, not only for your troop but for Girl Scouts as an organization. For more info on booth sales, go to eBudde, gssc-mm.org under Cookies, or girlscouts.org Cookie Booth Preparation Cookie Booth Tips: How to have a successful Cookie Booth: • Have each parent sign a parental permission • Bring an adequate amount of cookies by slip for their girls and have a complete Health adding average sales by variety from the History Form for all girls. existing LBB booklet. • Take a card table and chairs (for adults only). • Make an attractive table display to invite • Keep booth times age appropriate. customer interest. • Take a money box and change (about $100 in • Prepare a troop goal poster and display it change consisting of $20 in ones, $40 in fives, at your booth. Customers love to help girls $40 in tens). reach their goals! Update the poster as • Take enough cookies to sell. packages are sold. • Count packages and money BEFORE and • DO NOT accept large bills—if you do so, after the cookie booth begins and ends and use a counterfeit pen. Your troop will be enter information on a booth tally sheet responsible for any counterfeit bills collected. and place the tally sheet in the cash box (a sample Booth Tally Sheet can be found under Resources at gssc-mm.org). Keep track of girls who worked the cookie booth. • During the booth sale, write down any packages that are opened for samples on back of tally sheet. • REMEMBER to keep money/money box out of sight at all times
Physical Cookie Booths Cookie Booth Tips to Share with Girls & Parents Physical Cookie Booth Basics • If you are the first troop at a booth sale site, always • Booth sales shifts are different lengths of time. check in with the store manager before setting up Please remember that your shift begins at the your cookie booth to let them know you are there allotted time and ends at the allotted time. Please and to verify you are setting up in the right place. plan to pack up your booth 10-15 minutes before • Do not ask the place of business for change. your shift is complete so that you are done when • Make eye contact with the customer and ask, your shift is complete. “Would you like to purchase Girl Scout Cookies?” Be • Have at least two adults on site at all times. NO prepared to share your troop goal and how proceeds ADULT-ONLY BOOTHS. will be used. • Adults should be attentive to the girls at all times. • Always thank the customer, whether or not a Keep electronic devices out of sight purchase is made. • Have at least two girls (buddy system) at each booth • Ask customers on their way out of the place of at all times and no more than four girls business. Never badger customers. • Girls should do the selling and handling the money • Secure your money to prevent loss and/or theft. (age-appropriate skill builder). Adults should Have the Emergency Procedures card on hand. You supervise younger girls. can get this from your troop leader. • If it is raining or very hot, set up a canopy. Do not set • Troops should purchase a counterfeit detection pen up inside the store unless you have permission from and to teach girls the skill of checking for counterfeit the store manager. Dress for the weather and bring bills (DO NOT ACCEPT $50 or $100 bills). appropriate items (ear muffs, hand warmers). • The Troop Booth link can be displayed on a poster • Do not keep your car at the booth site. It should be at the booth instructing customers to order online moved immediately after unloading/loading. at that time or while they shop. They pay by credit • Checks must be made payable to GSSC-MM, if your card—then stop by the booth on their way out of the troop made the decison to accept check store for touchless pickup of their order. • Credit Cards are accepted. • Girls should never play at the booth, run into the parking lot either to ask customer to purchase cookies or to play. • Girls should be identifiable as Girl Scouts by wearing a membership pin, official uniform, tunic, sash or vest, or other Girl Scout clothing. • Keep cookies out of the sun and/or rain. • CLEAN UP BEFORE YOU LEAVE and take your trash and empty cases with you. Remember, a Girl Scout always leaves the place cleaner than she found it! • Your troop is financially responsible for all cookies signed out to the troop. If you have problems selling the cookies, please contact your Service Unit Cookie Manager immediately. Do not wait until the end of the sale to inform your SUCM. • Not Allowed: Pets, tagalongs (younger/older siblings); adults or girls smoking or vaping; or other food or chewing gum. 13
Connect with eBudde TM App Basics A must-have for Girl Scout Cookie™ volunteers, the eBudde cookie management system offers calendar reminders, reports, training and much more—on either your desktop or mobile device. It’s also where sales are recorded so girls can receive their rewards. Here are some quick steps to get you started: • Download the eBudde app wherever you typically search for apps • After your Service Unit Manager grants you access, look for a welcome email with a link and login information • Set up your troop—in this step, you’ll enter your troop’s package goal and edit your troop’s rewards settings • Explore the dashboard on both the desktop and app versions, where you’ll find messages and links to tools and resources you’ll need throughout the season
Enhancements for 2022–2023 The digital world is changing fast. That’s why eBudde™ is engineered to keep you moving at the speed of Girl Scouts. This year, Little Brownie Bakers® is planning several enhancements to the cookie management system to improve performance, speed and usability. These Simplicity at include security updates, a simplified No matter how the your fingertips! troop user experience and—of course— digital landscape the addition of new, shipped only evolves, or where Raspberry Rally™ Girl Scout Cookies®! you’re at in the Girl Scout Cookie Season, Updates are also underway to offer you eBudde will stay bright at the center. more visibility into important information while you’re on the go. Key areas are Learn more at LittleBrownie.com/volunteers. delivery agents, cupboards, reports, rewards and the booth scheduler. 15
Helpful Information Cookie Delivery Day Your SUCM should have announced the date the cookies will be delivered to your area; OR if you are receiving an order of 300+ cases, you should have received email from the Cookie Delivery Agent (CDA). Please respond promptly to the CDA email notifying you of delivery date/time. If you are unable to receive cookies on the date/time specified by the CDA, please recruit a trusted friend/family member/neighbor to accept the cookies on your behalf. Remember • All initial cookie orders must be picked up/received on delivery day. • All cookies delivered/picked up and signed for are your troop’s responsibility. Cookies cannot be returned. • Do not accept or sign for any damaged cases of cookies. The delivery agent is responsible for replacing damaged cases if you call it to their attention. • Count and recount order before signing (you are responsible for all cookies listed on any receipt you sign). • If you have a combined troop delivery: • All troops are responsible for that delivery count; • All troop representatives must sign-off on the delivery ticket, if possible; • Disperse cookies out to each troop to ensure total and individual count is correct • Receive individual receipts prior to departing the delivery site Once girls have received their cookies, they may begin delivering the cookies to customers. Extra cookies may not be picked up at Cupboards until Thursday, February 9. Troop Proceeds Structure • If the troop chooses to opt out of receiving Girl Scout troops receive proceeds from the Girl Scout recognitions, the SUCM must be informed of this Cookie Program to help cover the cost of Girl Scouting. choice via email by January 17. This option must be Troop proceeds are calculated on a Per Girl Average (PGA) voted on by the girls in the older girl troop and if it is of girls selling. The more cookies your troop sells, the more a troop which contains more than one Girl Scout level, money your troop earns for each box sold. the troop must declare their level according to the level Proceeds with Incentives (PGA Based) of the largest number of girls in their troop • Once the troop chooses their preferred option, the PGA $ per pkg troop base proceeds plan cannot be changed. However, 1–274 $0.65 ALL troops must create a main recognitions order in 275–364 $0.75 eBudde to receive patches. 365+ $0.85 Troop Bonus Criteria $ per pkg Proceeds Only Option (Available to Girl Scout Cadette, • Renew 80% of girls & 80% Senior, and Ambassador troops, and multi-level troops who of adults by May 31, 2022 have a majority of older girls in the troop) • Complete Troop Financial $0.02 PGA Based: by June 15, 2022 PGA $ per pkg 80% of girls in troop $0.02 participate in Digital Sales 1–274 $0.70 Troop participated in Fall 275–364 $0.80 $0.02 Product Program in 2022 365+ $0.90 Troop Cookie Manager Reward As a reward, if the troop has a 10% package increase in sales over the previous year or NEW troops who meet the 275+ Per Girl Average Troop Cookie Managers will receive a gift. 16
Cookie Varieties Average Sales per Cookie Variety Girl Scout Cookies® are $5/package for core Deciding how many packages to order for booth sales isn’t varieties and $6/package for gluten-free cookies. an exact science, but here are average sales per cookie Core: variety* to give you an idea of how many to order: Thin Mints® 26% ❧ Thin Mints® ❧ Lemon-Ups® Samoas® 19% Tagalongs® 14% ❧ Samoas® ❧ Adventurefuls™ Trefoils® 8% Do-si-dos® 9% ❧ Tagalongs® ❧ Girl Scout S’mores® Lemon-Ups® 7% Girl Scout S’mores® 5% ❧ Trefoils® ❧ Raspberry Rally™ Toffee-tastic® 3% (Exclusively Sold Adventurefuls™ 9% ❧ Do-si-dos® Online for Shipment) This season’s Raspberry Rally™ cookie will be Specialty: offered exclusively online for direct shipping only. ❧ Toffee-tastic® (Gluten-Free) *Data from 2020-2021 Girl Scout Cookie Season Volunteer Action Plan The first step to a successful Girl Scout Cookie Season is to plan for it. Use the space below to map out the info you need to support girls as they go bright ahead, while having lots of fun! Primary Contacts Key Dates eBudde™ Sign-Up Info Key Actions Thank you for all you do as a Girl Scout Cookie™ volunteer to support girls! 17
Resources at a Glance Girl Scouts of the USA Little Brownie Bakers® About Girl Scout Cookies® Cookie History, FAQs and Nutrition Information girlscouts.org LittleBrownie.com Troop Leader Resources eBudde™ App girlscoutcookies.org/troopleaders LittleBrownie.com/volunteers and wherever Cookie Business Badges you download apps girlscouts.org/cookiebadges FAQs Cookie Entrepreneur Family Pin LittleBrownie.com/pages/faq girlscouts.org/entrepreneurfamily Go Bright Ahead Toolkit Cookie Family Connection Guide LittleBrownie.com/volunteers girlscoutcookies.org/troopleaders Girl Scouts® Built by Me Cookie Planner Cookie Program Family Meeting Guides LittleBrownie.com/volunteers girlscoutcookies.org/troopleaders Girl Scouts® Cookie Captains Digital Cookie® Platform LittleBrownie.com/teens girlscouts.org/digitalcookie Girl Scouts® Cookie Rookies Digital Marketing Tips for Cookie Entrepreneurs LittleBrownie.com/girls girlscoutcookies.org/digitalmarketingtips Girl Scouts® My Cookie Friend Virtual Cookie Booth Guide LittleBrownie.com/volunteers girlscoutcookies.org/troopleaders Goal-setting Activities and Tips Volunteer Essentials LittleBrownie.com https://bit.ly/3gtqIm0 Also on girlscouts.org In-Person Cookie Sale Guide LittleBrownie.com/volunteers Little Brownie Family Guide LittleBrownie.com/families Girl Scouts’ Safety Guidelines Social Media Tools and Graphics LittleBrownie.com/social-resources girlscoutcookies.org/troopleaders One of the most essential steps you can take to Resources for Girls go bright ahead this season is to review all safety LittleBrownie.com/girls guidelines with troop members and their parents Resources for Teens or guardians. LittleBrownie.com/teens • Digital Marketing Tips for Cookie Virtual Cookie Sales Tools Entrepreneurs and Families LittleBrownie.com/volunteers • Practical Tips for Parents • Safety Tips for Product Sales • Review these documents here: Need Inspiration? https://bit.ly/3AV90i2 Find us on Pinterest for quick, easy and exciting ways to • Review Volunteer Essentials and make the Girl Scout Safety Activity Checkpoints here: FOLLOW Cookie Program® a success. https://bit.ly/3gtqIm0 Little Brownie Bakers® Find information about Girl Scouts' safety on Pinterest resources and more: @lbbakers • girlscoutcookies.org/digitalmarketingtips • girlscouts.org • gssc-mm.org The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, are owned by Girl Scouts of the USA. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, are registered trademarks of Ferrero Group. ©2022 Ferrero Group. All Rights Reserved. 051122
Conducting a Family Meeting Try a Sample Agenda As the Troop Cookie Manager (TCM), you are responsible for informing the girls and parents in your troop about the Girl Scout Cookie Program. Set your informational date and make it FUN! The more fun you make it, the more motivated your girls (and families) will be. When thinking about what you would like to cover during your cookie informational session, remember there may be parents who have never participated in the Girl Scout Cookie Program and some who have participated for multiple years. Sample Parent/Girl Agenda Benefits of participating in the cookie program Cookie Money • Five key skills that will serve girls for life: goal setting, • All cookies must be signed for by a parent/guardian decision making, money management, people skills, • The parent/guardian signing for the cookies is and business ethics accepting financial responsibility for those cookies • Troop proceeds • All money earned through the Girl Scout Cookie • Girl recognitions Program is earned by the troop and cannot be held in Setting troop and individual sales goals a girl’s name • Work with the troop leader to help girls set a troop • Customers can order online and select girl delivery goal based on what they want to accomplish with • They can choose to pre-pay by card or pay attime of their proceeds delivery (Verify if order has been paid before delivery) • Encourage girls to set their own goal based on their Procedures for accepting checks troop goal The council recommends that no checks are Safety accepted. If a troop chooses to take checks from • Review Safety Activity Checkpoints and talk about friends, family, and/or other customers, we strongly how girls can sell safely recommend you do the following: • Checks should be made payable to GSSC-MM Important Dates • The following is required: name, address, phone • Start and end dates number, and driver’s license number along with • What’s due when (how often money will be collected) expiration date and gender from the license. Write in • When cookies will be available any missing information on the front of the check • Initial orders and additional orders • No counter checks or starter checks from newly The Cookies! opened accounts should be accepted at any time • $5.00 per package for the core varieties • Deposit checks as quickly as possible • Gluten Free cookies are available for $6.00 If you encounter issues with returned checks,you can • Girls can use eBudde to take orders directly from reach out to the council for guidance customers Other • Remind parents they cannot return unsold cookies • Importance of parent/guardian support Using Digital Tools • Don’t overcommit when placing an order for cookies • Visit eBudde where girls can enter their goals and • Cookies for Soldiers–Girls selling 24 or more packages register to do online marketing of Gift of Caring cookies will earn the patch Cookie Booths • Where, when, and how many cookie booths your troop wants to do • Being courteous and polite • Booth sale etiquette • Volunteers needed and their responsibilities 19
The Initial Order is Due Submit your order by January 20 or as specified by SUCM • Collect all order cards from girls by January 19 • Notify Service Unit Cookie Manager (SUCM) of your choice of troop base proceeds plan via email no later than January 20. Troop base proceeds plan cannot be changed after initial order has been submitted • Enter your girl’s initial order and create early recognition order (for girls who earned their 275+ PGA t-shirt early recognition–earned only between January 2-18) • Contact information (Troop Cookie Manager and Primary Troop Leader) is correct • Fill out delivery station information (if 300+ cases) and turn-in to SUCM by January 20 or date set by SUCM • Turn in ALL Parent Permission Forms. Complete the ACH Authorization form at https://bit.ly/3GWm7ne and upload a copy of a voided check for the troop account or a letter from the bank with all routing info Initial Order Delivery • Troops with an initial order under 300 cases will be combined with another troop or delivered to a joint location • Troops with an initial order of 300 cases or more will be delivered to a location of their choice. Troops must provide complete delivery station information (include the address and a brief description of the delivery site as well as contact information, email address and name of the person signing for the cookies) to the SUCM by the initial order deadline • NO SPECIFIC DELIVERY DATES/TIMES WILL BE ACCEPTED • Delivery sites must have NO restrictions (time/date/location) Initial Order is in–Now What? • Encourage your girls to continue taking orders! • Determine how your troop is doing reaching your troop goal. Keep your Troop Goal Chart current as a visual aid to the girls. • Plan cookie booths for your troop through the service unit or council-managed businesses/retailers • Prepare to receive your cookies at your selected delivery station • Plan for help from parents and have sufficient vehicle space to transport cookies safely 20
Planned Orders & Home Delivery Planned Orders are required when picking up cookies at the Cupboards (except Saturdays–variety based on availability). What is a Planned Order? A planned order allows troops to pick-up orders at a pre-designated day and time at a specific Cupboard location. Planned orders are guaranteed available with the stipulation that delivery trucks are able to re-stock the Cupboards. Please keep in mind that supply chain issues and weather from all over the state AND country can affect delivery time. Troops that DO NOT place a planned order must wait until Saturday to pick up cookies. There are no guarantees on cookies available at the Cupboard on Saturday. Saturday availability is first come, first served. Troops are not financially responsible for planned orders until they have been picked up and receipted. Planned orders that are not picked up will not be available on subsequent days. Planned orders must be entered into eBudde by the designated date/time in order to guarantee availability of cookie varieties at the Pods/Trucks. Planned orders that are not picked up will be returned to inventory. All Cupboards will not be open for all planned order dates. Please note, some Cupboards in outlying areas may close before the end of the sale. Please check eBudde for available Cupboard Orders. There are four (4) Planned Order dates. Planned Orders must be entered by 11:00 p.m. on the dates below: Sunday, February 5 Pickup: Thursday, February 9, OR Friday, February 10 Sunday, February 12 Pickup: Thursday, February 16, OR Friday, February 17 Sunday, February 19 Pickup: Thursday, February 23, OR Friday, February 24 Sunday, February 25 Pickup: Thursday, February 29, OR Friday, March 1 (Last chance for a Planned Order) Planned Orders are NOT required for a Saturday pick-up. Home Delivery for 300+ Cases: Beginning February 13, orders for 300+ cases may be placed for a home delivery. Pleasevisit www.gssc-mm.org under Cookies+>Resources for the home delivery cookie order form.Orders must be placed on or before 11:00 p.m. on the Sunday of the week you are requestingthe home delivery. 21
Cupboard Locations & Hours Cookie Pick-up Authorization Card Cookie Authorization Cards can be found at gssc-mm.org under Cookies+. Cookie Authorization Cards are used as an identifier when a troop representative is picking up cookies at the Cupboards. You, the Troop Cookie Manager, must fill out one Cookie Authorization Card for yourself as well as one card for a designated volunteer (Troop Leader or other registered, designated adult). The Cookie Authorization Card (and photo ID) must be presented at all times when picking up cookies at the Cupboards. Cookies will not be given out to anyone without this proper documentation. Authorization Card must be filled out completely and accompanied by a photo ID. Columbia, Greenville, and Spartanburg (Other locations are set by Volunteer Cupboard Manager) Cupboards are run by a volunteer just like you. Please be courteous and Day Time respect their hours as they are BY APPOINTMENT ONLY (DO NOT just show up at a Cupboard without having made an appointment). Please Thursday 8:00 a.m.-5:00 p.m. contact your SUCM or visit eBudde to find your nearest Cupboard location. Friday 8:00 a.m.-5:00 p.m. Cookie pick-ups may be delayed while the Cupboard is being restocked. Please be patient while the cookies are unloaded and inventoried. Cookies Saturday 8:00 a.m.-12:00 p.m. will not be dispersed while the Cupboard is being loaded or counted. How many cases can my car carry? Car Type Approximate Cases Car Type Approximate Cases Compact car 23 cases Station wagon 75 cases Hatchback car 30 cases Minivan 75 cases Standard car 35 cases Pickup truck 100 cases SUV 60 cases Cargo van 200 cases Council Cupboard Location Cathy Novinger Girl Scout Camp Mary Elizabeth Greenville Service Center Leadership Center 330 Scout Drive 3 Independence Point, Suite 106 1107 Williams Street Spartanburg, SC 29301 Greenville, SC 29615 Columbia, SC 29201 Parking Lot Near entrance of Building 3 Back Lot 22
Troop Links Virtual Cookie Booth Basics • Each troop will have one troop booth sale link. To acces your troop’s link, go to the Troop Information Page in eBudde. • Girls and volunteers can share the link by email, text, or social media. • The Troop Booth link allows orders to be placed and pre-paid via credit card for local delivery. When using the link, credit card payment is required. • Troops can use the Troop Booth link in many ways: • Troops can share the link along with a location the customers can pick-up their order at a drive- thru booth. Customers order online using the link then come to the announced location at the specified time to pick-up their order. • Businesses and other non-Girl Scout members can help support their favorite troop by helping to share the troop’s link. • The link can also help during physical cookie booths to allow for contactless pick-up. • See page 13 for more information on physical cookie booths. Virtual Cookie Booth Troop Volunteer Process • Sales will appear in the view booth credit card payment screen. • Orders require approval by the troop volunteer. • Once approved, the customer’s credit card is charged. • Must click on “fulfill order” and mark it as delivered after the order is fulfilled. • All virtual booth orders will be tallied in one entry on the Troop Manage Booths page. • The troop volunteer must distribute the sales to girls via the smart cookie divider. • Functions to view, edit, cancel, and refund are available at the troop level. Cookie Locator • Beginning February 10, customers can go to “Find Cookies” on girlscouts.org or gssc-mm.org. • After entering their zip, the customer will see the option to find physical booths or purchase cookies online. • If they select physical booths they will see a map with details for each booth. • If they select online, the system will randomize troops in that zip code. The customer can not select a certain troop. • The troop volunteer must transfer all the online sales to girls at the end of the sale. 23
Girl Scout Cookie Program Marketing The Girl Scout Cookie Program is the world’s largest girl-run Internet based Marketing business and is a well known program. When promoting Girls can use the internet to market the Girl your troop’s Cookie Program keep these things in mind. Girl Scout Cookie Program to friends and family. Scouts of the USA owns the trademark for Girl Scouts, Girl • The Girl Scout Cookie Program is a girl-led program Scout Cookies, Trefoil, Girl Scout Cookie Sale and the names and online marketing and sales efforts should always of all c ookies. Like all trademark protected words and be led by a girl while also being supervised by her marks, GSUSA is legally obligated to protect and restrict parents or caretakers their use in order to safeguard them. • Friends and family of a girl participating in the Girl Troops cannot confer the rights to these words and marks Scout Cookie Program should not share their sales to outside business or groups to use to promote their link with any news outlets (this includes online and products. Items you may have seen but are not allowed to traditional news media, such as radio, television, or be organized at the troop level include but are not limited to: magazines) • Girl Scout themed bakery items • For safety purposes and other reasons, online • Girl Scout Cookie and beer/wine pairings. If a business marketing activities, especially those conducted wishes to use the Girl Scout Brand, please refer through social media platforms, should always be done them to Girl Scouts of South Carolina–Mountains to through accounts set to “private” Midlands office for more information. 24
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