2021 Cookie Book - Girl Scouts Hornets' Nest Council

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2021 Cookie Book - Girl Scouts Hornets' Nest Council
2021 Cookie Book

      If you have questions, first call your Service Unit Cookie Manager
      Name_______________________________________________
      Email_______________________________________________
      Home____________________ Cell _______________________

      My Login information for Cookie Portal is:
      Login: _______________________________________________
      (Hint: your email address)
      Password: ____________________________________________

Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Rd, Charlotte, NC 28212 | www.hngirlscouts.org
                                                                               2020-21 Cookie Book| 704-731-6500
                                                                                                        -1
2021 Cookie Book - Girl Scouts Hornets' Nest Council
Table of Contents
BEFORE THE SALE
Table of Contents...........................................................2   END OF SALE
Important Dates.............................................................3   Cookie Distribution.....................................................26
10 Steps to Cookie Success.........................................4            Reconciling Digital Cookie & eBudde™....................27
Understand Why We Participate................................5                  Girl Rewards...........................................................28-29
Kick off the Cookie Season..........................................6           Submitting Rewards & Troop Proceeds.................30
Training Resources.....................................................7-9      Final ACH Draft & Unpaid Funds...............................31
Meet the Cookies & Cookies for a Cause................10                        Safety Comes First .....................................................32
How Girls Sell Cookies.............................................11-12
Girl Scout Trademark & Cause Marketing...............13
Get to Know eBudde™.............................................14-15

DURING THE SALE
Understanding Booth Sales...................................16-17
Cookie Booth Etiquette & Tips...................................18
Submit Your Starting Cookie Order....................19-20
Starting Order Cookie Pick-Up..................................21
Cookie Payments...................................................22-23
Cookie Cupboards.......................................................24
Cookie Exchange & Transactions Tab.....................25

                                        Thank You for All You dO!
                     Thank you for volunteering to serve as a Troop Cookie Manager (TCM).
         Your efforts are extremely important to the success of the Cookie Program! Our Council offers
        this program to increase opportunities for girls. Not only does it help girls develop key business
        and leadership skills; revenue generated from this program also creates funds for girl-led troop
        activities and projects, provides services and events for girls, builds and maintains camps, and
                   develops quality training for adults. Without you, this would not be possible.
                                                                 We appreciate YOU!
       The Cookie Book outlines the volunteer responsibilities of the Troop Cookie Manager. As part of
                VIP eTraining, volunteers will complete, sign and submit the TCM agreement.

2 - Girl Scouts, Hornets’ Nest Council
2021 Cookie Book - Girl Scouts Hornets' Nest Council
Important Dates
   November 2      Troop Cookie Training Available
   December 1      Deadline to sign up for Credit Card Reader Program
  December 15      Digital Cookie Opens
     January 9     Troops Begin Registering for Booths
     January 13    My Sales Troop Booth Requests Begin
    January 15     Troop Starting Orders Due
January 24 & 25    Starting Order Cookie Pick-Up
    January 27     My Sales Booths Begin
    January 29     Council & Service Unit Booth Sales Begin
    February 9     First ACH Draft Money Due
 February 19-21    National Cookie Weekend, National Cookie Link Launch
   February 28     Traditional Sale Ends, DOC Girl Delivery Ends, County
                   Cupboards Close
     March 6-7     Cookie Clean Up Weekend
   March 13-14     Cookie Clean Up Weekend
      March 14     GSHNC Cupboard Closes
      March 15     Digital Cookie In Hand Ends, Troop Submits Final Rewards,
                   Final ACH Money Due
        April 5    Final Troops Account Reconciliation
        April 15   Unpaid Funds Report Deadline
     April/May     Rewards Distributed to Troops from Service Unit

                                                         2020-21 Cookie Book - 3
2021 Cookie Book - Girl Scouts Hornets' Nest Council
10 steps to cookie success
 1. Understand why we participate
 2. Kick off the cookie season
 3. Training Resources
 4. Get to know eBudde™
 5. Understand booth sales
 6. Submit your Starting Order
 7. Starting Order Cookie Pick-Up
 8. Cookie payments
 9. How to get more cookies
 10. Wrap it up

         GIRLS ARE READY...
         AND YOU ARE TOO!
           79% of Girl Scouts have an
               entrepreneurial mindset

           91%        of Girl Scouts are interested
                      in becoming an entrepreneur
        SOURCE: “Today’s Girls, Tomorrow’s Entrepreneurs”
        A Report by the Girl Scout Research Institute

4 - Girl Scouts, Hornets’ Nest Council
2021 Cookie Book - Girl Scouts Hornets' Nest Council
1                      Understand why
                                   we participate                                                                                                                              Tr
                                                                                                                                                                             an oop
                                                                                                                                                                           Pro d Gir
                                                                                                                                                                              ce l
EVERY COOKIE HAS A MISSION.                                                                                                                                                 18% eds
                                                                    d Volun                                      Girl an
The Girl Scout Cookie Program is a hands-on leadership and        Service
                                                                            teer
                                                                          s
                                                                    43%
entrepreneurial program. The number one reason people
buy Girl Scout Cookies is to support Girl Scouting! We want
customers to understand how the girls and the troop benefit and what their
purchases will support.
                                                                                                                                                                                          Cost
                                                                                                                                                                                               o f Coo
                                                                                                                                                                                                25% kies

All of the proceeds – every penny - from the Girl Scout Cookie Program are used
to benefit girls within our local council. The program generates funds for a girl’s
troop to fund trips, activities and community service projects while allowing                                                                                    Council
                                                                                                                                                                Operations
her to earn individual rewards. It is also used to fund major council initiatives                                                                                  14%

like supporting and building membership, creating and sustaining innovative girl
programming, and maintaining and improving camp properties.

   Entrepreneurship Progression                                                                                                                                                  Entrepreneur
   Progression allows girls to gain new skills, build their confidence,
   and develop an entrepreneurial mindset over time. As they engage                                                                                                               Take your business
   in the Girl Scout Cookie Program and beyond, girls learn five valuable                                                                                Innovator                idea to the next
                                                                                                                                                                                  level.
   skills that will serve them for the rest of their lives. As you work with
   girls, acknowledge their skill development and encourage them to                                                                                                               Create and
                                                                                                                                                         Take it beyond Girl
   challenge themselves further. Eventually, they’ll be ready to translate                                                 Networker                     Scout Cookies.           document a mission
   their skills into true entrepreneurship or bring an entrepreneurial                                                                                                            statement and
                                                                                                                                                                                  business plan for
   mindset to whatever path they choose.                                                                                                                 On your own or with
                                                                                                                                                                                  your product/service
                                                                                                                           Build your social             your troop, think
                                                                                                                                                                                  idea.
   Five skills learned from
   the cookie program:
                                                                                                Cookie Techie              support system.               about a product
                                                                                                                                                         or service you’d
                                                                                                                                                         like to improve and      Identify your
                                                                                                                           Connect with local                                     customer base,
   n   Goal setting                                                                                                        business leaders for          brainstorm ways to
   n   Decision making                                                    Consumer               Use technology to         ideas about how to            make it happen.          competition, and
                                                                                                                                                                                  potential obstacles.
   n   Money management                                                    Expert                grow the business.        grow your Girl Scout
                                                                                                                           Cookie business.              Come up with several
   n   People skills                                                                             Set a specific goal for                                 ideas, then narrow to    Practice sharing your
                                                                                                 your digital sales.                                     the best!                business idea with
   n   Business ethics                                                                                                     Talk to friends and
                                                Goal Setter
                                                                          Think “cookie                                                                                           your troop.
                                                                          customers.”                                      family about how
                                                                                                 Make a video for your     they can help you             Be prepared to go
                                                                                                 friends and family                                      back to the drawing      Research how
                                                                          Talk with troop                                  expand your network.
                          Decision               Set sales goals          members about          network promoting                                       board—maybe more         businesses are
                                                                                                                                                                                  financed and think
                           Maker                 as a troop and           why people may         online cookie sales
                                                                                                 using your sales
                                                                                                                           Ask your customers            than once!
                                                                                                                                                                                  about how you could
                                                 individually.            or may not choose                                to safely refer you to
                                                                                                 pitch; encourage the                                    Get feedback from        finance yours.
                                                                          to buy Girl Scout                                new customers.
                          Make plans for                                                         gifting of cookies to                                   potential consumers
    Money                 the coming Girl
                                                 Talk with troop
                                                 members about
                                                                          Cookies, and
                                                                          brainstorm ways to     boost sales.              Follow up with past           and improve your         Feel confident about
   Manager                Scout year and         how you can work         engage them.
                                                                                                 Use your support
                                                                                                                           customers and tell            idea based on what       your business idea’s
                                                                                                                                                                                  potential? Take
                          set a budget.          together to reach                                                         them how you plan to          they say.
                                                                                                 network of friends                                                               action!
                                                 your troop’s goal.       Come up with ideas                               use this year’s cookie
  Learn money                                                                                    and family to safely                                    Research social
                          Talk about wants                                for the perfect                                  earnings, to inspire
  basics.                                                                                        promote your digital                                    entrepreneurs in
                          versus needs.          Discuss different        customer pitch.                                  them to increase
                                                 ways to sell cookies                            storefront.               their purchase.               your community and
  Talk with your fellow                                                                                                                                  beyond.
                          Talk about how         and set a goal for       Practice explaining
  troop members
                          the troop can earn     which ones you’ll try.   how your cookie
  about different
                          money through                                   earnings will be
  forms of money—
                          cookie program         Brainstorm how           spent.
  coins, paper
                          participation.         you could use your
  bills, checks, and
                                                 cookie earnings to       Brainstorm ways
  credit—and practice
                          Look into your         help others in your      to thank your
  counting it.                                                                                                                                      How to adopt an entrepreneurial mindset:
                          troop’s proceeds       community.               customers.
                          from previous years                                                                                                       n Be curious.
  Learn how much Girl
                          to help you budget.                                                                                                       n Embrace challenge.
  Scout Cookies cost
  in your area.                                                                                                                                     n Take initiative.
                                                                                                                                                    n Collaborate with others.
                                                                                                                                                    n Take creative risks.
                                                                                                                                                    n See failing as learning.
                                                                                                                                                    n Adapt to change.

                                                                                                                                               2020-21 Cookie Book - 5
2021 Cookie Book - Girl Scouts Hornets' Nest Council
2             Kick-off the
                      Cookie Season

IT’S A LABOR OF LOVE!
The main job of the Troop Cookie Manager is to:
    •   Be a registered Girl Scout adult volunteer.
    •   Honor and live by the Girl Scout Promise and Law.
    •   Ensure your background check is current (ask your Service Unit Cookie Manager).
    •   Complete GSHNC cookie training at vipetraining.littlebrownie.com/Login.aspx.
            o Request access, enter your troop number and choose your Service Unit.
    •   Pick up your troop packet from your Service Unit Cookie Manager (SUCM).

We’ve segmented the cookie book into 3 parts, “Before the Sale,” “During the Sale” and “End of Sale,” to help
you navigate your cookie journey. Good Luck!

HERE’S AN OVERVIEW OF YOUR ROLES AND RESPONSIBILITIES:
Before the Sale                       During the Sale                           End of Sale
•   Complete training.                •   Enter your troop’s starting           •   Distribute all cookies to girls in
•   Pick up your girl materials           orders and girl initial orders, and       the “Girl Order” tab.
    from your Service Unit Cookie         keep eBudde™ up to date.              •   Fill out rewards order in
    Manager.                          •   Monitor online sales from Digital         eBudde™.
•   Lead a girl and parent training       Cookie, which will be visible in      •   Distribute girl rewards in a
    with troop.                           eBudde™.                                  timely manner.
•   Set the troop up in eBudde™       •   Coordinate booth sales (or ask        •   Keep troop records.
    (online cookie management             another volunteer to do so).          •   Celebrate the goal achieved with
    system).                          •   Arrange to get your starting              the girls!
                                          troop cookie order from cookie
                                          pick-up and additional cookies
                                          from the Cookie Cupboard and
                                          briefly store cookies until girls
                                          pick them up (or ask another
                                          volunteer to do so).
                                      •   Collect money from those
                                          picking up cookies, issue
                                          receipts and make frequent
                                          bank deposits.

6 - Girl Scouts, Hornets’ Nest Council
2021 Cookie Book - Girl Scouts Hornets' Nest Council
3                                                                                                                              Training
                                                                                                                                                                                                          Resources
   RESOURCES
   Be sure to take advantage of the wealth of resources available to
   guide you through a fun and successful Girl Scout Cookie Program.

  Girl Scouts, Hornets’ Nest Council Resources:

                                                                                                                                                                               Girl Scouts, Hornets’ Nest Council website
                                                                                                                                                                               www.hngirlscouts.org
                                                                                                                                                                               Visit the “Cookies” tab for all your cookie needs.

                                                                                                                                                                               The Hornets’ Nest Girl Scout Shop
                                                                                                                                                                               has items to support your Cookie Program from badges to fun products to bling your booth!

  Girl Scouts, Hornets’ Nest Customer Care
  customercare@hngirlscouts.org or 704-731-6500
  Your go-to resource for help. You can also reserve Cookie Costumes through Customer Care!

  Troop Packet
  Be sure all of the materials you need for your girls and troop are packed inside your Troop Packet. Each girl must
  be registered for the 2020-2021 Girl Scout year and submit a signed parent responsibility and permission form.

                                                                                                                      Service Unit: _____________________________ Troop #: ________________ Number of Registered Girls: _______

                                                                                                                    December 15      Digital Cookie begins                                                                      Attend Cookie Training
                                                                                                                                                                                 GOAL SETTING
                                                                                                                                                                                 as she sets cookie sales goals                 Set Troop Goal
                                                                                                                    January 15       Starting Order due in eBudde
                                                                                                                                                                                 and makes a plan to reach them                 Train Girls and Parents
                                                                                                                    Jan. 24 & 25     Cookie Pick-Up
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Girl Scouts, Hornets’ Nest Council
                                                                                                                                                                                 DECISION-MAKING                                Collect Parent Permission forms
                                                                                                                                                                                 as she decides how her troop
                                                                                                                    January 27       My Sale (troop secured)                     will spend the cookie money
                                                                                                                                                                                                                                Enter starting order into eBudde
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Girl Scout Cookie Parent/Guardian Permission and Responsibility Form
                                                                                                                                     booths may begin                                                                           Pick up starting order cookies at
                                                                                                                                                                                 MONEY MANAGEMENT                                scheduled place and time
                                                                                                                    January 28       Cupboards open                              as she takes orders and handles                                                                                                                                                                                                                                                                                                                Our Girl Scout Cookie Program is much more than a fundraiser. It’s a fun way for girls of
                                                                                                                                                                                 customers’ money                               Collect and deposit money from                                                                                                                                                                                                                                                                 all ages to earn money that fuels their dreams and it’s a powerful, hands-on leadership

    2021 Cookie Book
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Welcome to the 2020 GSHNC Cookie Program!
                                                                                                                                                                                                                                 the girls throughout the sale                                                                                                                                                                                                                                                                  and entrepreneurial program. The countless exciting possibilities - from new business
                                                                                                                    February 15      First ACH draft due (30%                                                                                                                                                                                                                                                                                                                                                                   opportunities to a healthier planet to a more beautiful world – begin with the skills girls learn
                                                                                                                                                                                 PEOPLE SKILLS                                  Participate in booth sales                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The Girl Scout Cookie Program is beneficial for girls, their troops and to Girl Scouts, Hornets’ Nest Council. The
                                                                                                                                     of initial order and Digital                as she learns to talk and listen                                                                                                                                                                                                                                                                                                               and the action they take today. Girls will learn firsthand the ins and outs of running their own                                                                                                                 program provide funds to support activities such as Girl Scout troop events, trips, camping and service projects.
                                                                                                                                     Cookie sales as of Feb. 3                                                                  Distribute all cookies to girls                                                                                                                                                                                                                                                                cookie business, even “branding” their enterprise for maximum impact.

                                                                                                                    February 28      Digital Cookie girl delivery
                                                                                                                                                                                 to all kinds of people while
                                                                                                                                                                                 selling cookies                                 in Girl Order Tab                   GIRL SCOUTS, HORNETS’ NEST COUNCIL                                         RECEPT # _________                                                                                                                                                              Everything girls do in Girl Scouting is designed to help them become leaders in their daily lives
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 For our council, these programs provide funds to recruit and train adult volunteers, organize Girl Scout groups
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 and provide council-wide girl programming in the following five focus areas: STEM (Science, Technology,
                                                                                                                                     ends                                        BUSINESS ETHICS
                                                                                                                                                                                                                                Submit final rewards in eBudde
                                                                                                                                                                                                                                                                     COOKIE CUPBOARD PICK-UP RECEIPT                                                                                                                                                                                                                            and prepare for their bright futures! The Girl Scout Cookie Program helps girls develop 5 key
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                skills:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Engineering & Math), Environmental Leadership & Outdoor Adventure, Healthy Living, Arts & Culture and Financial
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Literacy & Entrepreneurship. Through the Girl Scout Cookie Program, girls develop essential skills: goal setting,
                                                                                                                                                                                 as she is honest and                           Distribute girl rewards and
                                                                                                                    March 14         Digital Cookie shipped and
                                                                                                                                     in-hand ends
                                                                                                                                                                                 responsible every step of the
                                                                                                                                                                                 way
                                                                                                                                                                                                                                 celebrate!
                                                                                                                                                                                                                                                                     DATE: ___________________________________                CASES           PKGS.                VARIETY                                                                                                                                                                  GOAL SETTING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 decision making, money management, people skills and business ethics.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 This form must be completed for your Girl Scout to participate in the 2020 GSHNC Cookie Program
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            as she sets cookie sales goals and makes a plan to reach them

                                                                                                                    March 15         Final ACH draft due                                                                                                                                                                                                            LEMON                                                                                                                       Important Cookie Dates                      DECISION MAKING                                                                                                                                                                                      Girl Scouts Full Name: _____________________________________________
                                                                                                                                                                                                                                                                     CUPBOARD LOCATION: _____________________                                                                                                                                                                                                                               as she decides how her troop will spend the cookie money                                                                                                                                             Troop Number: _______________           Girl Shirt Size: __________________
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       DECEMBER 15
                                                                                                                                                                                                                                                                                                                                                                  TREFOILS®                                                                                                                         Digital Cookie begins                   MONEY MANAGEMENT                                                                                                                                                                                     Parent/Guardian Information
                                                                                                                                                                                                                                                                     SERVICE UNIT: ____________________________                                                                                                                                                                                        JANUARY 15
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            as she takes orders and handles customers’ money
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 ALL communications, including invitations to top seller events, will be sent to the emails address in the GSHNC
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Troop’s starting order                   PEOPLE SKILLS                                                                                                                                                                                        membership database. Please enter your current information below & to ensure your Girl Scout's information is

                                                                                                                                                                                                                                                                     TROOP #: ________________________________                                                   DO-SI-DOS®                                                                                                                           due in eBudde                         as she learns to talk and listen to all kinds of people while selling cookies                                                                                                                        correct with GSHNC go to www.hngirlscouts.org & click on My GS (in the menu line-top right corner) to login to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 update your personal information.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      JANUARY 24 & 25                       BUSINESS ETHICS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Troop Cookie Pick-Up.                   as she is honest and responsible every step of the way
                                                                                                                                                                                                                                                                     TROOP COOKIE                                                                                 SAMOAS®                                                                                                                          (Please check with your
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Parent/Guardian's Name: _____________________________________________________
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Troop Cookie Manager to
      If you have questions, first call your Service Unit Cookie Manager                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Parent/Guardian's Address: ___________________________________________________
      Name_______________________________________________                                                                                                                                                                                                            MANAGER: _______________________________                                                                                                                                                                                     schedule your individual
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     How the Cookie Crumbles
                                                                                                                                                                                                                                                                                                                                                                TAGALONGS®                                                                                                                             cookie pick-up).                                                                                                                                                                                                                          Parent/Guardian's Email: ______________________________ Phone Number: __________________________
      Email_______________________________________________                                                                     LEMON-UPS             DO-SI-DOS TAGALONGS          SAMOAS        TREFOILS      THIN MINTS TOFFEE-        GIRL SCOUT S’MORES
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     FEBRUARY 19-21                                                                                                                                                                                                                              Parent/Guardian Responsibilities
                                                                                                                                                                                                                          TASTIC
      Home____________________ Cell _______________________                                                                                                                                                                                                          PERSON PICKING                                                                                                                                                                                                              National Cookie Weekend                                                                              The number one reason people buy Girl Scout
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Cookies is to support Girl Scouting!                                                                                                  o I AGREE TO ACCEPT FULL FINANCIAL RESPONSIBLITY FOR ALL COOKIES ORDERED AND MONEY DUE FOR THE
                                                                                                                       This year’s cookie lineup includes our favorites; Thin Mints, Samoas, Tagalongs, Trefoils, Do-si-dos and Lemon-Ups at $4 per package and
                                                                                                                      Toffee-tastics and S’mores at $5 per package. Customers can also donate $4 to support Cookies for a Cause, our cookie donation program.        UP COOKIES: ______________________________                                                 THIN MINTS®                                                                                                                            FEBRUARY 28
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Troo
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        and p
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Proc Girl
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          eeds                                                                                                                                                                         ORDERS MY GIRL SCOUT RECEIVES. I UNDERSTAND I AM LIABLE FOR THE AMOUNT NOT REMITTED, AND ALL
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Digital Cookie girl delivery                                          18%                              All of the proceeds – every penny - from the
      My Login information for Cookie Portal is:                                                                                                                                                                                                                                                                                                                                                                                                                                                            ends                                                                                                                                                                                                                                       COSTS, COLLECTION AND ATTORNEY'S FEES EXPENDED BY GSHNC IN COLLECTION OF THIS DEBT.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Girl Scout Cookie Program are used to benefit                                                                                                 o I will see that:
      Login: _______________________________________________                                                                                                                                                                                                                                                                                                 GIRL SCOUT S’MORES ™                                                                                                                                                                                                                           girls within our local council. This revenue                                                                                                    o My Girl Scout has adult guidance at all times.
                                                                                                                                                                                                                                                                     PHONE #: ________________________________
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Girl and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          MARCH 14                       Volunteer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Services                                                             is used to fund major council initiatives like
      (Hint: your email address)                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Digital Cookie shipped and           43%                                                                                                                                                                                                                   o My Girl Scout will wear her Girl Scout uniform and/or Girl Scout apparel while out selling.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         in-hand ends                                                                                 supporting and building membership, creating
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            o Payment for cookies is not collected prior to delivery to customers, outside of Digital Cookie and
      Password: ____________________________________________                                                        Cookies for a Cause is our Council’s cookie donation program, where Girl Scout Cookie customers can
                                                                                                                                                                                                                                                                                                                                                              TOFFEE-TASTIC™                                                                                                                                                                                                                             and sustaining innovative girl programming,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Cookies for a Cause sales.
                                                                                                                     donate $4 towards the purchase of a package of cookies that we will donate to our local food banks,                                             SIGNATURE: ______________________________                                                                                                                                                                                          MARCH 15
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Cookie Program ends. All
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Cost
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         of Cookies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        maintaining and improving camp properties,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             and offering a platform that allows troop                                                                                               o I understand that Girl Scout Cookies may not be sold by a business, retailer or restaurant on behalf of or
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         25%
                                                                                                                       hometown heroes and military. Since 2002, we have donated over 640,000 packages of cookies.                                                                                                                                                                                                                                                                              cookie money must be paid                                                                                  funding for trips, activities and community                                                                                                 for the benefit of a Girl Scout. Displays of cookies for sale or allowing cookies to be sold from the counter,
                                                                                                                                                                                                                                                                                                                                                                     TOTAL                                                                                                                               to troop.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        service projects.                                                                                              other than an approved booth sale where a Girl Scout is present, is strictly prohibited.
                                                                                                                        In 2020 we donated over 40,000 packages of cookies to our local food banks (Second Harvest,                                                  DIST BY: _________________________________                                                                                                                                                                                          APRIL-MAY
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     o I understand booth sales must be approved by the Troop Leader/Cookie Manager and GSHNC. Booth
                                                                                                                     Pilgrim’s Inn and Harvest Ministries), front line hospital workers (Atrium Health and Novant Health),                                                                                                                                                                                                                                                                                                                                     Council                                          By purchasing Girl Scouts cookies, you                                                                                                 etiquette and guidelines as outlined on page 7 of the Family Guide must be followed at all booth sales.
Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Rd, Charlotte, NC 28212 | www.hngirlscouts.org | 704-731-6500                                                                                                                                                                                                                                                                                                                                                                                Service Units and Troops will                                 Operations
                                                                               2020-21 Cookie Book       -1         many first responders, (local police and fire departments), local cause champions (Ronald McDonald                                                                                                                                                                                                                                                                               distribute rewards.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 14%                                        directly support the Girl Scout Leadership                                                                                                 Failure to adhere to booth policies and guidelines could result in the loss of the privilege to conduct booth
                                                                                                                    House, Bags of Hope and Clover Crisis Assistance) and our military (USO, US Submarine Veterans and                                                                                                                                                                                                                                                                                                                                                                                         Experience for girls in your community!                                                                                                 sales by the girl/family and/or troop.
                                                                                                                      NCPacks4Patriots). And these are just a few of the worthy causes who received cookies in 2020!
                                                                                                                                                                                                                                                                     Distribution: White - Council       Yellow - Cupboard             Pink - Customer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Troop Cookie Manager’s Contact Information: ______________________________________________________________________
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             2020-21 Cookie Program Family Guide - 1
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Troop #: ___________________________________________ Service Unit: _____________________________________________

                   Cookie Book                                                                                     Jumbo Troop Envelope                                                                                                                                                 Receipt Book
                                                                                                                                                                                                                                                                                                                                                                                     Money Envelope                                                                                                                 Family Guide                                                                                                                                                                                                                       Permission Slip
                                                                                                                     ONE PER TROOP
                                                                                                                                                                                                                                                                                                                                                                                                 2021
                                                                                                                                                                                                                                                                                                                                                                                                 Girl Scouts, Hornets’ Nest Council                   My personal goal:                                     Sweet message on
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            the bottom                                                                                                                                                       Digital Cookie
                                                                                                                                                                                                                                                                                                                                                                                                 GIRL Rewards                                              Packages                                                                                                                                                                                                                     Cookie Techie
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Patch
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 3D pouch
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Send 20 emails in    Samoas®
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6 messages                  Digital Cookie by
                                                                                                                                                                                                                                                                                                                                                                                                    Troop Starting Order                                                                                                                                                                                                                                                                     Jan. 15      Phone Chair
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          130 packages
                                                                                                                                                                                                                                                                                                                                                                                                    For Troops with Starting Orders percentage                                        We’ve Got This!                                       Horse Charm                                                          Horse Plush with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               No-Show                                                Ice Cream Bowls                                                             Message Pen
                                                                                                                                                                                                                                                                                                                                                                                                    of their last year’s total sale            Cookie Banner                                                                                100 packages
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Theme Patch            Horse Socks                                               140 packages                             Reversible Saddle                and Journal
                                                                                                                                                                                                                                                                                                                                                                                                       Cooling fabric                              80% Last Year’s Total Sales                                                                                                                                                                                                                           Glows!
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        25 packages           65 packages                                                                                          180 packages                    with Pouch
                                                                                                                                                                                                                                                                                                                                                                                                                                                          1 per Troop
                                                                                                                                                                                                                                                                                                                                                                                                                                  Cooling Fabric                                                                                                                                                      Glow-in-the-Dark                            225 packages
                                                                                                                                                                                                                                                                                                                                                                                                                                     Bandana                                                                                                                                                                                                                                                                      Phone Light
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Glow-in-the-Dark                      180 packages
                                                                                                                                                                                                                                                                                                                                                                                                                                  70% Last Year’s                                                                                                                                                                                                                             Cable Horse
                                                                                                                                                                                                                                                                                                                                                                                                                                     Total Sales                                                                                                                                                                                                                               80 packages
                                                                                                                                                                                                                                                                                                                                                                                                                                  1 per registered
                                                                                                                                                                                                                                                                                                                                                                                                                                  girl + 2 leaders

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Cookies for a Cause                                         Reversible
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        tag design
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           OR
                                                                                                                                   2021 Girl Scouts, Hornets’ Nest Council                                                                                                         2021 Girl Scouts, Hornets’ Nest Council                                                                         PATCH ROCKERS
                                                                                                                                                                                                                                                                                                                                                                                                   Earn all 4 to build a horse fence!

                                                                                                                      CUPBOARD AUTHORIZATION CARD                                                                                                                           CUPBOARD AUTHORIZATION CARD                                                                                            Booth Sales Booth participation
                                                                                                                                                                                                                                                                                                                                                                                                   Cookie Techie Digital Cookie emails
                                                                                                                                                                                                                                                                                                                                                                                                   Goal Getter Sell 203 packages
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Travel Pillow                           Mint to Enjoy Tumbler                                          Glow-in-the-Dark Horse Blanket, Horse Mirror,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Patch
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        20 packages          Fashion
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Beanie
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               with Pockets                             and Eco Straw Kit                                               and We’ve Got This! Shirt OR Adopt a Horse                            Samoas®
                                                                                                                                                                                                                                                                                                                                                                                                   Super Participate in 6 of 8 cookie                                                          300 packages                                 400 packages                                                               500 packages                                                                        80 packages
                                                                                                                                                                                                                                                                                                                                                                                                   activities (Learn more online!)                                                                                                                                                                                                                                          Plush Dangler
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             40 packages
                                                                                                                       Troop #                                                       Service Unit                                                                            Troop #                             Service Unit                                                                                                                                                                                                                                                                                                                     Record                                                 Backpack
                                                                                                                                                                                                                                                                                                                                                                                                   Top Seller Rewards                                                                                                                                                                                                                                                                                      Purse
                                                                                                                                                                                                                                                                                                                                                                                                                          rk
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Breaker!!!                                             160 packages
                                                                                                                                                                                                                                                                                                                                                                                                                   -the-Da
                                                                                                                                                                                                                                                                                                                                                                                                            Glow-in

                                                                                                                                                      is authorized to pick up cookies at                                                                                                    is authorized to pick up cookies at                                                                                                                                                                                                                                                                            OR
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Troop reward
                                                                                                                                                      the cookie cupboard for our troop                                                                                                      the cookie cupboard for our troop                                                                                                                                                                                    OR
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        OR                                                                                                                  1 per selling girl + 2 for leaders
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       OR                   PGA = Per Girl Average
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 OR                                                                                                                         OR
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Mint to
                                                                                                                                                                                                                                                                                                                                                                                                                               Handy side
                                                                                                                                                                                                                                                                                                                                                                                                                               pocket
                                                                                                                                                                                                                                                                                                                                                                                                                                              OR                                                                                                                                                                                                                                                       Achieve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       T-Shirt
                                                                                                                                                                                  Troop Leader                                                                                                                Troop Leader                                                                                                                                                                                                                                                                                                                                                                            Troop PGA
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        of 225
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1000 packages                                                                                                           2021 packages                                                                                                             Fleece Bag
                                                                                                                                                                                                                                                                                                                                                                                                                        750 packages                               Hammock Swing and Ice
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1250 packages                  1500 packages                       Horseback Riding Experience OR US    7023 packages                                                                                          Troop PGA of 275
                                                                                                                                                                                                 Girl Scouts, Hornets’ Nest Council                                                                                     Girl Scouts, Hornets’ Nest Council                                         Camp Set with Canteen, Lantern, Mess Kit,                       Cream Maker OR Custom                   FitBit OR                   4GB Chromebook                      National Whitewater Center Pass OR XBOX OR Great Wolf
                                                                                                                                                                    7007 Idlewild Road, Charlotte, NC 28212 | 704-731-6500 | www.hngirlscouts.org                                                    7007 Idlewild Road, Charlotte, NC 28212 | 704-731-6500 | www.hngirlscouts.org                    and Foldable Stool OR Hydroflask                                 Converse Shoes                   Subscription Box                 OR Telescope                       1 week at GSHNC overnight camp     Lodge Experience
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Council reserves the right to replace an item of equal or higher value

                                                                                                                                    Cookie Cupboard                                                                                                                                                                                                                                                                                                                                          Cookie Order Card
                                                                                                                                   Authorization Card
                                                                                                                                   2021 Girl Scouts, Hornets’ Nest Council
                                                                                                                      CUPBOARD AUTHORIZATION CARD
                                                                                                                                                                                                                                                                                   2021 Girl Scouts, Hornets’ Nest Council
                                                                                                                                                                                                                                                                            CUPBOARD AUTHORIZATION CARD

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ONE PER GIRL
                                                                                                                       Troop #                                                       Service Unit                                                                            Troop #                             Service Unit

                                                                                                                    TWO PER TROOP                     is authorized to pick up cookies at
                                                                                                                                                      the cookie cupboard for our troop
                                                                                                                                                                                                                                                                                             is authorized to pick up cookies at
                                                                                                                                                                                                                                                                                             the cookie cupboard for our troop

                                                                                                                                                                                  Troop Leader                                                                                                                Troop Leader
                                                                                                                                                                                                 Girl Scouts, Hornets’ Nest Council                                                                                     Girl Scouts, Hornets’ Nest Council
                                                                                                                                                                    7007 Idlewild Road, Charlotte, NC 28212 | 704-731-6500 | www.hngirlscouts.org                                                    7007 Idlewild Road, Charlotte, NC 28212 | 704-731-6500 | www.hngirlscouts.org

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2020-21 Cookie Book - 7
2021 Cookie Book - Girl Scouts Hornets' Nest Council
Girl Scouts of the USA Resources:

                  Digital Cookie®
                  Girl Scouts can set up their own personalized website, take credit card payments and ship
                  cookies directly to their customers.

                  GirlScoutCookies.org
                  Locate info on the Girl Scout Cookie Program and national cookie badges and pins.

                                                                                                          Virtual Girl Scout
                                                                                                          Cookie Booths
                                                                                                                     TM

                                                                                                          Step-by-step Guide

                                                   Pins & Badges
                When girls sell Girl Scout Cookies, they utilize the 5 Skills—goal setting, decision making, money
                management, people skills, and business ethics—and learn to think like entrepreneurs. Girls can
                earn Cookie Business and Financial Literacy badges and Cookie Entrepreneur Family pins for every
                year they participate in the Girl Scout Cookie Program.

                   Daisies         Brownies          Juniors         Cadettes           Seniors     Ambassadors

                                            Cookie Business and Financial Literary Badges

                                                  Cookie Entrepreneur Family Pins

8 - Girl Scouts, Hornets’ Nest Council
2021 Cookie Book - Girl Scouts Hornets' Nest Council
Little Brownie Bakers Resources:
Little Brownie Bakers (LBB) is our bakery partner for Girl Scout Cookies. As part of our partnership, LBB
has provided all of the following FREE resources for our volunteers!

                            Little Brownie website                     Check out the baker’s website for exciting
                            LittleBrownie.com                          girl activities, booth ideas, recipes and the
                                                                       latest cookie news.

                            Girl Scouts® Built by Me cookie planner Plan a cookie season just right for you and
                            CookiePlanner.LittleBrownieBakers.com      the girls. With a few clicks, you can create
                                                                       your custom plan with this online tool,
                                                                       complete with fun suggested learning
                                                                       activities.

                            Social planning tool                       Download delightful graphics and suggested
                            LittleBrownie.com                          captions to help your Girl Scout market her
                                                                       cookies on social media. Perfect for
                                                                       volunteers, families and troops.

                           Girl Scouts® Cookie VIP eTraining           Get training for the Girl Scout Cookie
                           VIPeTraining.LittleBrownie.com              Program® whenever and wherever you’d like.

                            Girl Scouts® Cookie Rookie                 Made especially for young girls, this show
                                                                       teaches cookie names, how to ask
                                                                       customers to buy and more essential skills.

                            Girl Scouts® Cookie Captain                Keep experienced teens interested in the
                                                                       cookie program and give them a chance to
                                                                       give back with the Cookie Captain program.

                           Pinterest                                   The Little Brownie Pinterest page is
                                                                       brimming with fun and engaging
                                                                       goal-setting activities, learning games
                                                                       and crafts.

                            Volunteer blog                             Check out the volunteer blog for exciting girl
                                                                       activities, rally resources and cookie booth
                                                                       ideas.

                           eBudde™                                     Manage the cookie program from one
                           eBudde.LittleBrownie.com                    central location. Order cookies, track girl
                                                                       activity and order girl rewards.

                           eBudde™ App                                 Place orders, watch training videos and
                                                                       find eBudde help all on your mobile device.
                                                                       Learn more and download the app at
                                                                       LittleBrownie.com

                            Girl Scouts® My Cookie Friend              Girls enter a fun-filled world with games,
                                                                       videos and activities all about Little
                                                                       Brownie’s newest mascot.

                            Little Brownie social channels             Find the latest cookie news and shareable
                            Facebook + Twitter @SamoasCookies          Girl Scout Cookie Season inspiration on the
                            Instagram @Samoas_Cookies                  Samoas® Facebook page, Instagram and
                                                                       Twitter.
                            *NEW Little Brownie Bakers
                            Facebook @LittleBrownieBakers

                                                                                            2020-21 Cookie Book - 9
2021 Cookie Book - Girl Scouts Hornets' Nest Council
Do-si-Dos
                                                                                                                                                             ($4)
                                                                                                                                                             Crunchy oatmeal sandwich
                                                                                                                                                             cookies with creamy
                                                             Lemon-Ups ($4)                                                                                  peanut butter filling.

                                                             Crispy lemon cookies baked with inspiring
                                                             messages to lift your spirits.

                                                                                                         Tagalongs
                                                                                                         ($4)
                                                                                                         Crispy cookies layered with              Samoas ($4)
                                                                                                         peanut butter and covered
                                                                                                         in a chocolatey coating.                 Crispy cookies coated in caramel, sprinkled with
                                                                                                                                                  toasted coconut and striped with dark chocolate.
     Trefoils
         ($4)
         Delicate tasting                                                                                                         Girl Scout
      shortbread that is
 delightfully simple and                                                                                                            S’mores
             santisfying.
                                                                                                                                         ($5)
                                                                     Toffee-Tastic ($5)                                                Crunchy graham
                                                                                                                                  sandwich cookies with
                                 Thin Mints                          Rich, buttery cookies with sweet, crunchy toffee             creamy chocolate and
                                                                     bits. Gluten-Free.                                            marshmallowy filling.
                                 ($4)
                                 Crispy wafers covered in
                                 chocolately coating, made
                                 with natural peppermint
                                 oil. Vegan.

COOKIES FOR A CAUSE
Cookies for a Cause is our Council’s cookie donation program, where Girl Scout Cookie
customers can donate $4 towards the purchase of a package of cookies that we will                                                      2021 Cookies for a Cause
donate to our local food banks, hometown heroes and military.
                                                                                                                                               rewards
In 2020, we donated over 40,000 packages of cookies to our local food banks (Second
                                                                                                                                                                  PATCH
Harvest, Pilgrim’s Inn and Harvest Ministries), front line hospital workers (Atrium Health
                                                                                                                                                                20 packages
and Novant Health), many first responders (local police and fire departments), local
cause champions (Ronald McDonald House, Bags of Hope and Clover Crisis Assistance)
and our military (USO, US Submarine Veterans and NCPacks4Patriots). And these are
just a few of the organizations we support through the Girl Scout cookie program!
                                                                                                                                                  SAMOA DANGLER
Since 2002, we have donated over 640,000 packages of cookies to worthy causes near                                                                  40 packages
and dear to girls’ hearts.
                                                                                                                                                                  FASHION BEANIE
IMPORTANT REMINDERS                                                                                                                                                 80 packages
• Encourage your Girl Scout to ask every customer if they would like to buy cookies for our local
  and abroad heroes or cause champions.
• For every $4 donation, 1 package of cookies goes to our heroes at home and abroad.
• Enter the orders into the CFC column in eBudde.
• While girls will collect money, they will not receive the cookies. GSHNC will manage all cookie
  distribution.
• Girls get full credit towards rewards for selling and special rewards for selling Cookies for     BACKPACK PURSE
  a Cause. Troops receive full proceeds.                                                               140 packages
• Your Girl Scout troop can nominate a local organization for GSHNC to donate a portion of our
  Cookies for a Cause donations, and the girls can help with the delivery, so be sure to nominate
  a cause!
• Visit our website hngirlscouts.org Cookies > Cookies for a Cause > Troop Resources to submit your organization

10 - Girl Scouts, Hornets’ Nest Council
HOW GIRLS SELL COOKIES
   Door-to-Door Sales
   Encourage girls to canvas their communities with buddies and adult partners, leaving no doorbell unrung!
   • Girls can take orders door-to-door at the beginning of the cookie sale with their order cards.
   • Girls can sell door-to-door with cookies in hand. After cookies are delivered, load up a wagon with cookies,
     make signs, and you are ready for a neighborhood walkabout. Use your Digital Cookie App to easily take credit
     card payments!

    Workplace Sales
   • Girls can contact business owners or managers to request permission to sell cookies at a workplace.
   • Girls can either make a quick “sales pitch” at a staff meeting, make sales calls around the office, or share their
     Digital Cookie link with the employees through email, depending on the wishes of the business.
   • Once employee sales are completed, the business may allow girls to leave an order card in a visible spot. Leave a
     note from your troop outlining their goals and plans for the cookie proceeds. (Remember not to list the girls’ last
     names or phone numbers on the order card or note). An adult at work may oversee the card, but it is the girls’
     responsibility to fill all orders, write thank you notes and oversee delivery.
   • Girls should establish a date and time to pick up the order card and deliver the cookies.

   Social Networking
   Girls may use the Internet to share their Cookie Program sales links, stories and learnings with the following
   guidelines:
   • The Girl Scout Cookie Program is a girl-led program and online marketing and sales efforts should always be led
     by a girl while also being supervised by her parents or guardians.
   • G
      irls engaging in online sales and marketing must review and apply the Digital Marketing Tips for Cookie
     Entrepreneurs and Their Families.
   • G
      irls, volunteers and parents must review and adhere to the Girl Scout Internet Safety Pledge, the Digital Cookie
     Pledge, the Supplemental Safety Tips for Online Marketing, and Girl Scouts’ Safety Activity Checkpoints for
     Computer and Internet Use and Cookie and Product Sales (with the exception that they may share beyond friends
     and family). Sales links should never be posted to online resale sites (i.e. eBay, Facebook Marketplace, Facebook
    Swap, etc.).
   • Be aware that posts on Facebook containing the use of a dollar sign ($) may automatically
    move the post to Facebook Marketplace. To prevent this from occurring you must disable
    the automated function.
   • Social media ads should not be purchased or donated to promote sales links.
   • Girls should consider truncating or removing their last name to protect their identity
     when using social media sites.
   • Girls, volunteers and parents must adhere to all terms and conditions on Digital Cookie.
   • GSUSA reserves the right to remove or disable the link for any reason including violation
     of guidance, inventory fulfillment issues, safety issues, or if sales and marketing activity
     goes viral and otherwise creates unanticipated disruption.
   • Parents, girls, and volunteers should contact and collaborate with GSHNC and GSUSA in
     advance on any national news media opportunities tied to girls online marketing and
     sales efforts.

                                                                                     2020-21 Cookie Book - 11
Digital Cookie
       • Girls create customized websites and send emails to people they know
          asking them to buy cookies.
       • Customers place online orders and have the option for the cookies to be:
                  • Shipped directly to their homes
                  • Delivered by the Girl Scout to their home
                  • Donate to our Cookies for a Cause program
       • Digital Cookie orders appear automatically in eBudde™.
       • If the customer chooses girl delivery, the parent will need to check with
          the troop for the needed inventory and approve the transaction.
       • To register yourself on the Digital Cookie site, watch for the email “Ready. Set. Register for Digital Cookie” and
          follow the instructions to register.
       • Visit the site regularly to ensure girls/parents are using the site, approve girl delivery orders in a timely fashion and
          verify your troop has the needed inventory for these orders.
       • If a girl did not receive her email registration, ensure she is registered with the “My GS” link located on
          www.hngirlscouts.org. If the parent needs help, please contact our Customer Care department at (704) 731-6500
          or customercare@hngirlscouts.org.

       NEW Digital Cookie Troop Link
       • Troops will now have the option to create a Digital Cookie link for the troop. This new link can be used to help the
          troop with contactless booth sales and virtual booth sales.
       • The link can be created when the troop volunteer logs into Digital Cookie the first time.
       • The link will create a “troop link girl” in both Digital Cookie and eBudde™ and the troop volunteer will be the
         “parent”. The “troop link girl” does not affect a troop’s PGA.
       • All sales through this link will appear in eBudde under the “troop link girl” and must be zeroed out and
         redistributed to actual girls in the troops for rewards purposes.

       Detailed instructions for the Digital Cookie site can be found on our website: www.hngirlscouts.org under
       Cookies > For Cookie Sellers > Resources

       Booth Sales
       Booth sales help girls reach more customers and is a great way to increase your
       troop’s success.
       • Remember, all booth sales must be approved through eBudde™.
       • Possible high-traffic locations include: Parks, Banks, Universities, Restaurants, Neighborhood Yard Sales, Youth
         Sports Leagues.

       DRIVE-THRU BOOTHS: Decorate a troop leader’s or parent’s vehicle and ask permission from a local business to
       utilize their parking lot. Park your troop’s vehicle in the parking lot and create signs for drivers driving by, letting
       them know you have Girl Scout cookies for sale. Remember to stay away from the road and remain within a few
       feet of your parked vehicle at all times.

       VIRTUAL COOKIE BOOTHS: Hosted on social media—give girls a way to achieve their sales goals and help others
       in their community from home. In fact, girls may find this allows them to discover new ways to take the lead in
       their cookie business and stay connected through virtual means. Create a social media event or live stream, invite
       friends and family and promote it on social media and to your community. To learn more about hosting a virtual
       cookie booth, check out the Virtual Cookie Booth Guide on our website www.hngirlscouts.org under Cookies > For
       Cookie Volunteer > During the Sale > Cookie Booths.

12 - Girl Scouts, Hornets’ Nest Council
Other Selling Ideas
• GARAGE SALES: How about having a Girl Scout cookie garage sale? Think of how little competition you’ll have!
    Use a troop leader’s or parent’s garage to hold your garage sale. Put up fliers in the neighborhood.
• WALKABOUTS: Take a wagon train on the road. Pick a day and a local neighborhood for your wagon train. Have
    troop members bring wagons to decorate and load with Girl Scout cookies. Pull your wagons and knock on
    doors in the neighborhood to offer Girl Scout cookies for sale.
• DOOR HANGERS: Did you miss a customer as you were walking door-to-door? Create door hangers to leave
    behind to let customers know you have Girl Scout cookies. Be sure to leave the troop leader and/or troop Girl
    Scout cookie manager’s phone number. Never leave girl’s information.
• TELEPHONE SALES: It’s fast and easy to sell Girl Scout Cookies by phone. Girls can review order cards from
    previous years and contact these customers again. Once cookies have been delivered, girls may want to call
    customers, thank them for their orders and ask if they need additional cookies. Try a text-a-thon. Girls may
    want to text their friends and family to let them know it’s cookie time and to ask for orders.

GIRL SCOUT COOKIE
TRADEMARK & CAUSE
MARKETING
• Girl
   Scout cookies are NOT intended for resale, meaning
  cookie purchasers are not able to market, merchandise or
  profit from our trademarked cookie names, brand, product,
  etc.
• Girl Scouts, Hornets’ Nest Council is under contract with our
  cookie partner Little Brownie Bakers, and only the council
  has ability to approve and use licensed cookie names and
  products. Similarly, Girl Scouts USA determines use of
  traditional cookie brand names and holds approval rights for
  all national licensing and sales partnerships where cookie
  brand names are used. Therefore, local troops are unable to
  solicit or approve the use of our cookies or any associated
  brand names for resale, cause marketing, etc.

  Examples:
      • Cannot sell cookies to local frozen yogurt store to create a Thin Mint flavor of the month.
      • Cannot sell cookies to a local brewery and approve their use of a Girl Scout cookie flavored
        drink.
 This is trademark infringement which can be prosecuted.

• Any
      and all uses, outside of traditional sales methods (the Girl Scout cookie order card, Digital Cookie, cookie
  booths) of our trademarked Girl Scout products have to be reviewed and approved by Girl Scouts, Hornets’ Nest
  Council.
• While we want to encourage our young entrepreneurs and engage community connections, please understand
  we must also comply with our contractual obligations to Little Brownie and GSUSA and protect the Girl Scout
  cookie brand.
• Please contact the product program department if you have further questions or if you have troop opportunities
  that require review.

                                                                              2020-21 Cookie Book - 13
4              Get to Know
                     eBuddeTM
  EBUDDE.LITTLEBROWNIE.COM
  Your Command Center for the Girl Scout Cookie Program
  • User
          receives “welcome email” with login link. This link is unique to you, it         CAN’T FIND YOUR
    cannot be shared, and has a time limit of 7 days.                                        EMAIL? GO TO
  • Click the link and set up new password. Then click “confirm.”                          COOKIEPORTAL.
  • At the profile screen, enter your new password.                                  LITTLEBROWNIE.COM AND
  • All eBudde users must create a new password the first time logging in for        SELECT THE “FORGOT
    the year.                                                                          PASSWORD” LINK. STILL
                                                                                       NEED HELP? CHECK WITH
  From the Cookie Tech Portal you will be able to access eBudde™,                      YOUR SERVICE UNIT
  VIP eTraining, and GSUSA Digital Cookie.                                             COOKIE MANAGER OR
                                                                                       CUSTOMER CARE.
          LOGOUT – IT’S CRITICAL TO LOG OUT OF ALL SUBSYSTEMS (AS
          WELL AS PORTAL) TO AVOID GETTING INTO LOGIN LOOPS.

             THE eBUDDE™ APP
             The eBudde™ App provides helpful support for busy volunteers at every phase of the Girl Scout
             Cookie Program. The app has everything for you to manage orders on the go, all from your mobile
             phone or tablet!

14 - Girl Scouts, Hornets’ Nest Council
THE POWER TOOL FOR COOKIE VOLUNTEERS
The online eBudde™ system is the home base for cookie volunteers. It is where you will enter cookie orders,
reserve cookie booths, manage pick-ups, place girl rewards orders and more.

Dashboard Tab
The dashboard tab is the screen you will see every time you log into eBudde™. You can print the information on
the tab if needed for reference. It will show you any important messages from your council and/or your service
unit, dates and deadlines, troop checklist, upcoming booth sales, and Digital Cookie girl delivery orders.

       IF YOU ARE A VOLUNTEER WITH MORE THAN ONE GIRL SCOUT TROOP, CHOOSE THE TROOP YOU
       WOULD LIKE TO VIEW FROM THE NAVIGATION TREE ON THE LEFT.

eBudde™ Set-up: Visit the following tabs to set-up your troop’s eBudde™ for the cookie season.

       Contacts Tab
           1. Review information; click EDIT to make any necessary changes. Be sure you are marked “Active”
              and “Receives Emails”.

       Settings Tab
           1. Click “Edit Settings.”
           2. NEW! Enter your troop goal in packages. The goal you add here will now show on each of your Girl
              Scouts’ Digital Cookie dashboards.
           3. Mark “Opt-out rewards for additional profits” (only available to older girl troops - Cadettes, Seniors
              and Ambassadors and must be selected before submitting your starting order).
           4. Verify banking information (if incorrect, please contact Customer Care to submit an updated ACH
              form).
           5. NEW! Set Parent Initial Order deadline date. This date will be a reminder for your parents to approve
              all Digital Cookie girl delivery orders prior to the troop submitting their starting order. If this is not
              entered, it will default to the Council date of January 14, 2021.
           6. If you need to add another user, such as a Cookie Pick-up Only or Booth Sale Recorder Only user,
              you do so from here.
           7. Click UPDATE to accept all changes.

       Girls Tab
           1. Verify all girls’ names and grades are correct. If incorrect, please contact Customer Care or if a girl
              is missing ensure she is registered as a Girl Scout under your troop’s “My GS”. Troop volunteers
              will be able to add missing girls between 1/10-1/15 then 3/8-3/15. Please use the purple ID button to
              create a temporary ID.
           2. Enter t-shirt size and sales goal in packages.
           3. Click UPDATE to accept all changes.

       HELP CENTER TAB IS A DEDICATED WEBSITE THAT PROVIDES DIRECT SUPPORT TO VOLUNTEERS USING
       eBUDDE™ FOR BOTH DIGITAL AND TRADITIONAL SALES. BE SURE TO VISIT THE HELP CENTER TO FIND THE
       STEP-BY-STEP INSTRUCTIONS FOR ALL ACTIVITIES IN eBUDDE™.

                                                                                    2020-21 Cookie Book - 15
5            Understanding
                     Booth Sales
   COOKIE BOOTH SIGN-UP & MANAGEMENT
   There are two ways your troop can have a booth.
           Sign up to have a booth at one of our Council or Service Unit sponsored locations.

           Use your contacts to set up your own booth and request approval through troop secured “My Sales” in
           eBudde’s “Booth Scheduler.”

eBuddeTM Booth Scheduler is where all cookie                Large Troop Booth Rule
booth information is housed and feeds information of        Any troop with over 25 registered girls will be allowed
our booths into the Cookie Finder so customers can          to sign up for one additional booth on January 10, 14,
find your booths. It is very important that all booths      17 and 21. Any troop with over 50 registered girls will
are added into eBudde™. Council and Service Unit            be allowed to sign up for two additional booths on
booths will be launched on the below schedule. Booths       January 10, 14, 17 and 21. Girls must be registered into
confirmed after the 23rd will be added into eBudde™         the troop by January 1, 2021.
as they are received, except if it is a “hotspot” like
Walmart, etc.                                               Booth Notifications
                                                            You can now be put on a waitlist for a booth location
New Booth Opportunities Launch Schedule:                    for a specific date. Click the Notify Me if Slots Open
Saturday, January 9, 16 & 23 at 9am                         button. eBudde™ will then send you an email if any
                                                            one or more of the slots become open. KEEP IN MIND
                                                            – IT IS A FIRST COME, FIRST SERVE FOR SIGNING
       BE SURE TO PROMPTLY REGISTER FOR BOOTH(S)            UP FOR THE SLOT! There may be several of you that
       ONCE THE SYSTEM IS OPEN. THE MOST
                                                            get the email. You can see how many troops are on
                                                            the waiting list. Once you have asked to be notified,
       POPULAR SPOTS GO WITHIN SECONDS.
                                                            eBudde™ will continue to send emails when slots
                                                            become open. If you want to turn the notification off,
Booth Sign-Up Rules
                                                            go back to the booth site and you will see a button
• January 9, Saturday – one booth.
                                                            that says Stop Notifying Me.
• January 13, Wednesday – one additional booth.
• January 16, Saturday – one more additional booth.
                                                            Booth sign-ups will be closely monitored and any
• January 20, Wednesday – two more additional booths.      troop not following the above booth sign up rules,
• January 23, Saturday – two more additional booths.       will lose the booth time slot that is outside these
• January 24, Sunday - Friday, January 29 – one            guidelines.
   additional booth per day.
• January 30, Saturday - Open (troops may sign up for              SOME SERVICE UNITS WILL LOTTERY OFF
   any of additional available booths).                             BOOTHS SLOTS THAT ARE SPECIFIC TO
                                                                    THEIR AREA. PLEASE CHECK WITH YOUR
                                                                    SERVICE UNIT COOKIE MANAGER OR BOOTH
                                                                    COORDINATOR FOR DETAILS.

16 - Girl Scouts, Hornets’ Nest Council
eBudde™ Booth Sites Tab

Council Sites                                             Troop Requests
   1. Select COUNCIL SALES from the drop-down list.           1. Select MY SALES from the drop-down list.
   2. Find booth sales you would like to sign up for,        2. Click ADD A LOCATION.
       click date and time.                                   3. F
                                                                  ill in location site information, date and time
   3. Click time slot and click SUBMIT.                          range and business contact.
   4. You can cancel a booth from your dashboard             4. Click ADD. Request will be pending until
       calendar by simply pressing the “release”                  approved or denied.
       button for the booth you wish to cancel.

Troop Secured “My Sales” Booths
Please use the “My Sales” feature of the “Booth Sale” tab to inform the Council of your troop’s self-organized
scheduled sales. This ensures other troops do not have the same location reserved and adds your booth to the
Cookie Finder so customers looking for Girl Scout cookies can find your location. All troop secured “My Sales”
booths must be submitted for approval at least 72 hours prior to the booth date. Troops may start requesting “My
Sales” booths on Wednesday, January 13.

Ideas for “My Sales” Booths:
• Use your troop contacts to set up additional cookie booths.
• Check to see if a parent has an employer who will allow your troop to set up a booth.
• Do you live near a semi-busy intersection where you could set up a drive-thru booth? Ask the owner of the
parking lot if your troop can have a cookie booth.
• Use your imagination!

The following locations are managed by the Council office. Please do not contact the businesses below.
• Bi-Lo                                 • Epicentre                              • Southern Spring Show
• Birkdale                              • Harris Teeter                          • SouthPark Mall
• Carolina Place Mall                   • Lowe’s Home Improvement                • Walmart
• Concord Mills                         • Northlake Mall
• Charlotte Premium Outlets             • Sam’s Club

The following stores and shopping centers have a no-solicitation policy.
• BJ’s Warehouse              • CVS Pharmacy             • Galleria Mall, Rock Hill       • Target
• Childress Klein             • Costco                   • Home Depot                     • Walgreens
  Properties                  • Family Dollar            • Rite Aid                       • QT (QuikTrip)

                                                                                      2020-21 Cookie Book - 17
COOKIE BOOTH ETIQUETTE                                           Girl Scout troops that do not uphold booth sale etiquette
                                                                 or do not follow the guidelines established by Girl Scouts,
& GUIDELINES                                                     Hornets’ Nest Council for booth sign-ups and participation
Cookie booths reflect greatly on Girl Scouts’ reputation in      in the cookie program may experience the loss of booth
our communities. Please keep in mind that selling cookies        privileges and face other cookie program restrictions.
at a booth is a privilege granted to us by local businesses
and we list their business on the Girl Scout Cookie Finder       REGIONAL MALL BOOTHS
that allows customers to find our 4,000+ cookie booths.          The following regional malls, Carolina Place, Concord
This privilege, if abused, could cause all Girl Scouts to lose   Mills, Birkdale Village, Northlake Mall and SouthPark Mall,
the opportunity for additional sales.                            are contracted cookie booth locations with very specific
                                                                 rules that MUST be followed. Each troop that signs up for
    •   All cookie booths MUST be listed in eBudde.              a cookie booth at any of these malls will be required to
    •   Remember to print and bring your booth                   sign a Regional Mall Etiquette and Guidelines Agreement.
        confirmation with you from the “Booth Scheduler.”        If anyone from the troop does not uphold the signed
        This confirmation will ensure you are at the right       agreement a monetary ($25) penalty will be enforced.
        place and time and provide any specific rules
        specified by the business.                               COOKIE BOOTH TIPS
    •   Arrive and leave on time. If you arrive early, please        •   Promote the Cookies for a Cause option, tally
        do not set up until the other troop starts breaking              donated packages on a large goal chart and thank
        down.                                                            the customer with Thank You receipts.
    •   Do not block the entrance or exit of the location.           •   Give away bite-sized samples.
    •   Come prepared. Bring a small table, chairs, change,                  o    Let customers have a taste so they can
        and a colorful display.                                                   try something different— they may even
    •   Wear Girl Scout uniform and pins.                                         find a new favorite.
    •   Live the Girl Scout Law by being respectful with no          •   Keep the variety’s nutrition label in full view in
        “barking” or yelling at customers. Playing games,                case a customer has food sensitivities.
        eating, being on a cell phone and running around is          •   Share goals with customers.
        not acceptable.                                                      o    Customers want to hear how girls are
    •   We recommend 2 girls and 2 adults at your booth,                          making a difference, so encourage girls
        and no more than 4 girls total.                                           to make posters, banners or t-shirts to
    •   Sell only Little Brownie Bakers Girl Scout cookies                        get the word out.
        at your Girl Scout cookie booth for only $4 for core         •   Make cookie bundles, attach a ribbon and a
        varieties and $5 for specialty varieties.                        handmade card for maximum impact.
    •   Leave pets, siblings and friends at home.                    •   Give away recipes.
    •   Count cookies and money before and after each                        o    Encourage customers to try something
        booth writing receipts to verify the amounts.                             new by offering a recipe card with every
    •   Leave the area clean. Take empty boxes home with                          purchase of multiple boxes.
        you.                                                         •   Always be prepared.
    •   Thank the manager with a package of cookies when                     o    Come with a small table and special
        you are leaving.                                                          tablecloth.
    •   DO NOT BE A NO SHOW! Cookie booths reserved in                       o    Have a cash box or envelope with $30 to
        eBudde™ are linked to the Girl Scout Cookie Finder                        $50 in ones and fives to make change.
        that customers use to find cookies. If a customer                    o    Dress appropriately for the weather with
        shows up and you are not there, we receive                                your Girl Scout vest or sash visible.
        complaints. If you must cancel a booth, please               •   Accept credit cards through Digital Cookie or
        release it in eBudde. If it’s a last minute cancel,              an outside card reader service like Clover Go or
        please contact your Service Unit Cookie Manager.                 Square.

18 - Girl Scouts, Hornets’ Nest Council
6                  Submit Your Starting
                            Cookie Order
        Collect all order card orders & Digital Cookie girl delivery orders from each girl and total by variety per girl, then log into
        eBudde™ or the eBudde App.

        Digital Cookie girl delivery orders placed before January 15th will automatically be entered into your Girl Scouts initial
        order under the Initial Order tab.

                                                                                        •   There will now be two lines under each
                                                                                            girl in the Initial Order tab.
                                                                                        •   One line for Order Card sells
                                                                                        •   One line for Digital Cookie girl deliver
                                                                                            sells
                                                                                        •   These two lines will combine for her
                                                                                            total starting order that will be picked up
                                                                                            by the troop during starting cookie order
                                                                                            pick-up.

All Digital Cookie shipped and donated orders will continue to flow into the Girl Order tab. All Digital Cookie girl delivery orders
placed after January 14, 2020 will post only the money portion of the transaction in the Girl Order tab. The troop volunteer will be
responsible for adding the cookie inventory to the Girl Order tab once it has been picked up from the troop’s cookie inventory.

•   Click each girl’s name: go to bottom of screen, click in highlighted fields to begin entry.
•   Press the Tab key to navigate fields and order the girl’s total cookie order in packages by variety
•   Click OK button to save change for girl.
•   Repeat for each girl.
•   BOOTH - use this line to add cookies to your starting order for additional girl sales and booths
•   SAVE the page.
•   Carefully review the totals at the bottom; if correct click SUBMIT ORDER.
•   Click PRINTABLE VERSION to print a copy for your records.

While girls place their orders in packages – ALL troops must place their orders in FULL CASES by variety. eBudde™ will do this
for you.

         Packages Ordered = total packages for each variety entered for the girls and booths
         Cases to Order = total cases being ordered for each variety (package count is rounded to make a full case order)
         Extras = the total of the remaining packages that make up your full case count that have not been credited to any girl
         or ordered for booths. These cookies can be used to fill Goal Getter Orders or at a booth sale.

         YOU MUST ENTER YOUR TROOP GOAL IN THE SETTINGS TAB BEFORE SUBMITTING YOUR
         STARTING ORDER.

                                                                                                  2020-21 Cookie Book - 19
NEW TROOP STARTING ORDER REWARD
   Any troop that submits a starting cookie order that is 70% of their total 2020
   Cookie packages sold will receive a cooling fabric bandana for every registered
   girl. Also, if the troop submits a starting cookie order that is 80% of their total
   2020 Cookie packages sold, they will receive a troop cookie banner. Their rewards
   will be distributed to the troop during the starting order cookie pick-up. Visit our
   website for the starting order calculator to help determine how many packages
   you should order to earn these rewards.

      Existing Troops: Calculation Example                                 New Troops: Calculation Example

                                  Your Troop’s 2020 Total Packages Sold
                                                                                 12          # of Girls Registered as of January 1, 2021

            2,500                 (from 2020 Sales Report Tab in eBudde)      x 200          Multiply by Council’s Per Girl Average (PGA)

            x .80                 Multiply by 70% or 80%,
                                  depending on goal                          2,400           Troop’s Total Package Goal
                                                                             packages
          2,000                   Total # of Packages to
                                  Order for Your Troop                         x .80         Multiply by 70% or 80%, depending on goal

          packages
                                                                             1,920           Total # of Packages to Order

                                                                             packages

        GIRL SCOUT COOKIES CANNOT BE RETURNED OR EXCHANGED ONCE THEY ARE PICKED UP. YOU
        ARE FINANCIALLY RESPONSIBLE FOR ALL COOKIES SIGNED OUT.

        Delivery Tab

  •     Let us know if you or someone from another troop is
        picking up your cookies.
  •     Select a delivery location (all troops except in Anson
        and Montgomery Counties must select from one of the
        two delivery locations/date.) If the delivery location is
        grayed out, all times slots are full so you will need to
        chose a different location.
  •     Select time slot.
  •     Click SUBMIT MY INFO.
  •     Click PRINT to print out a confirmation form. Your
        delivery confirmation form will have what size vehicle you will need for the amount of cookies being picked up.

        Rewards Tab

  •     Click FILL OUT next to Initial Rewards Order.
  •     Click on individual girls’ names to review Girl Reward Orders and click SUBMIT GIRL ORDER.
  •     Review and make any needed changes..
  •     Click SUBMIT REWARD ORDER to submit your total order.

20 - Girl Scouts, Hornets’ Nest Council
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