Volunteer Cookie Manual - Girl Scouts of Southern Illinois

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Volunteer Cookie Manual - Girl Scouts of Southern Illinois
Volunteer
Cookie Manual
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
ALL YOUR GIRL SCOUT COOKIE

            FAVORITES

  Core
Varieties
 $4/box

            Specialty
            Varieties
             $5/box
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
TABLE OF CONTENTS
                                            A Note From CEO Loretta Graham ...................................1
       This Just In!                        Ways to Sell Cookies ..........................................................2
                                            Volunteer Roles...................................................................3
     Cookie Pro 2019!                       Resources
                                            Volunteer Resources..........................................................4
Twenty-four girls nationwide (four per      Cookie Resources ...............................................................5
Girl Scout grade level) will be selected
for the epic opportunity to:
                                            Timeline and Checklist ......................................................6
•   Travel to sunny Southern California
    for an all-expenses paid Cookie         Cookie Program Overview
    Entrepreneur Experience.                Cookie Program Benefits ..................................................7
•   Go on an incredible behind the          Cookie Program Standards ...............................................8
    scenes VIP adventure at Warner          Safety Guidelines and Contests .......................................9
    Bros. Studios.
•   Take part in super-cool activities      January Kick-Off Booth Weekend ....................................10
    featuring the DC Super Hero Girls
•   Meet successful entrepreneurs
    and business leaders.
                                            Initial Order .........................................................................11
•   Attend a very special Girl Scout
    Cookie Pro recognition event.           Managing the Cookie Program
                                            Restock and Re-Energise...................................................12
Visit girlscouts.org for all the details!   Inventory Management .....................................................12-13

                                            Managing Money
                                            Money Management ..........................................................13
                                            Receipts and Banking ........................................................14

                                            Operation Sweet Treats and Business Gift of Caring....15

                                            Rewards
                                            Girl Rewards ........................................................................16
                                            How Rewards Work ............................................................17

                                            Cookie Booth Info
                                            Booth Guidelines and Strategies ......................................18-19
                                            Cookie Booth FAQs .............................................................20-21
                                            Cupboard Contacts ............................................................21

                                            Digital Cookie ......................................................................22-23

                                            Social Media and Cookies in the News ............................24

                                            eBudde Tips
                                            eBudde: Managing the Sale ...............................................25
                                            eBudde Fingertip Facts ......................................................26

                                            Season Close Out................................................................27

                                            Family Cookie Meeting Guide ...........................................28
                                            Family Cookie Meeting Guide Sample Agenda ...............29
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
A NOTE FROM THE CEO
Dear Cookie Troop Manager,
                                                                           Through
Let’s Rock This Cookie Season!                                           Girl Scouts,
This year the Cookie theme is                                           girls become
“Go For The Bold!” BOLD is
who you are and what you do.                                          leaders in their
                                                                        daily life and
As a Girl Scout volunteer,
you will encourage girls by taking
                                                                     prepare for their
a bold step in coordinating the                                        bright futures!
largest girl-led business in the
world. You will be leading, guiding, and mentoring girls into
new experiences where they unleash their inner G.I.R.L.
(Go-getter, Innovator, Risk-Taker, Leader). Because of your
dedication and support, the girls in our council will journey
through an exciting BOLD cookie season. Every girl deserves
the courage and confidence to dream big and reach her cookie
goals. Thank YOU!!

Our Girl Scout cookies are delicious, but beyond the
sweetness, Girl Scout cookies are an opportunity for girls
to accomplish extraordinary things. Whether funding a                  The Girl Scout
field trip, completing a service project in her community, or
creating the platform to build a lifetime of memories at camp the     Cookie Program
impact of cookie sales will empower her to set goals, make sound        provides an
decisions, manage money, develop good people skills,
and learn business ethics. We know that one girl can make a
                                                                         important
difference. We know that girls together can change the world           ingredient for
and with your support their futures are bright! Girls Scout            leadership by
Cookies help make it all happen.
                                                                    helping girls develop
Thank you again for serving girls. Because of your donation            five key skills:
of time, talent and your support to this program, we are
helping the next generation of girl entrepreneurs earn an
important taste of what is takes be successful. Without you, our       Goal Setting
mission would not be possible.                                       Decision Making
On My Honor,
                                                                    Money Management
Loretta Graham, CEO                                                    People Skills
Girl Scouts of Southern Illinois                                     Business Ethics

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Volunteer Cookie Manual - Girl Scouts of Southern Illinois
WAYS TO SELL COOKIES
Door-to-Door/Friends and Family
•   Girls should be dressed in Girl Scout uniforms or Girl Scout attire       Digital Cookie
    at all times when selling cookies.
                                                                              Girls have the option to use
•   Sell to friends, neighbors, and caregivers’ coworkers.                    technology to enhance their
•   Please remember that Girl Scouts should respect areas that have           sale by participating in Digital
    “No Solicitation” signs, and be sisters to all other Girl Scouts they     Cookie. Please note: girls may
    may encounter when selling cookies in a neighborhood.                     share their digital cookie link
                                                                              with friends and family on social
•   We encourage girls to sell door-to-door at least once. Customers          media platforms, but cannot
    love seeing Girl Scouts in their neighborhoods!                           publicly post their unique link to
                                                                              strangers.
Digital Cookie
•   The Digital Cookie platform helps girls superpower their cookie
    sales with mobile and online channels.
•   Girls run and manage their Girl Scout Cookie business online.

Gift of Caring: Operation Sweet Treats
•   Donations to Operation Sweet Treats can be made from January 5
    until March 17.
•   Girl Scouts can take orders for this through every part of the program.
•   Troops will collect money for these orders, but will not receive the
    cookies, which will be in our virtual warehouse.
•   At the end of the program, GSofSI will send all of the donated
    cookies to H.E.R.O.E.S Care in Fenton, MO.

Cookie Booths
•   Cookie booths allow girls an opportunity to work together as a team
    to reach their goals, while being visible in the community!
•   The Girl Scout Cookie Booth is not just a “booth,” it’s the girls'
    storefront for their business.
•   Girl Scouts are honest and fair. We have made a commitment to
    those people and companies allowing us to host Cookie Booths at
    their locations. We will only sell on the dates and times in which
    they have agreed to and respect their property and customers.
    Remember, Girl Scouts leave places better than they found them.

Workplace and Corporate Sales
•   Girls may leave an order card at a family member’s workplace,
    with employer permission, so employees can purchase cookies.
    Girls should play an active role in distribution and fulfillment of
    orders. Girls can utilize the business skills they are learning to
    connect with larger scale customers.
•   Companies may also be interested in purchasing cookies as gifts,
    customer giveaways, or charitable contributions to the Business
    Gift of Caring Program.

                                                                                                               2
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
VOLUNTEER ROLES

Service Unit Cookie Manager
•   Serves as a Troop mentor for the Service Unit.
•   Guides Troop Cookie Managers in the procedures
    set forth by GSofSI.
•   Collects important documents such as responsibility forms,
    agreements and ACH forms.
•   Reviews and submits their Service Unit’s initial cookie order
•   Reviews and submits Service Unit reward orders
•   Reviews data in eBudde to ensure successful cookie
    inventory allocation.
•   Receives Girl Rewards at the end of the season and
    distributes to Troops within the Service Unit.
•   Checks in weekly with Troops.

Troop Cookie Manager (TCM)
•   Works with Troop Leader to schedule, plan
    and lead family meeting.
•   Provides clear and frequent communication to caregivers.
•   Reviews booth sites in eBudde for planning and scheduling.
•   Distributes order cards.
•   Calculates totals and enters inventory in eBudde.
•   Submits the Troop’s initial cookie and girl reward orders.
•   Schedules cookie pick-ups and makes plan for Troop cookie.
    inventory distribution and any storage as needed.
•   Collects money, makes FREQUENT deposits.
•   Records updates in eBudde.
•   Orders additional cookies as needed.

Troop Leader
•   Works with TCM to schedule, plan and lead family meeting.              As an adult volunteer,
•   Works with Troop to set goals and plan cookie learning activities.          please model
•   Assists with cookie pickup, storage, and distribution.               and encourage behavior
•   Supports girls throughout the program.                                that is honest and fair,
•   Reviews goals and progress with Troop.                                  friendly and helpful,
•   Supports TCM with money collection and deposits.                     considerate and caring,
•   Receives and distributes Girl Rewards.                               courageous and strong.

                                                                         Respectful behavior is
Cookie Cupboard Manager                                                   expected at all times
Volunteer who serves as a host and record keeper of additional           from girls and adults.
cookies with the purpose of distribution to Troops who need
additional cookies during the Cookie Program.

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Volunteer Cookie Manual - Girl Scouts of Southern Illinois
VOLUNTEER RESOURCES
Girl Scout volunteers are not only special—they’re busy! We have lots of fun
 resources that make Girl Scout Cookie season quick, easy and delightful.

                  Find them at www.LittleBrownie.com!

                                                                               4
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
COOKIE RESOURCES
                                                        Girl Scouts of the USA (GSUSA):
                                                        www.girlscouts.org
                                                        Find info on the Girl Scout Cookie Program
Customer Care                                           and national cookie badges and pins.
800.345.6858
customercare@gsofsi.org                                 eBudde: https://ebudde.LittleBrownie.com
                                                        Your Command Center for managing the
www.gsofsi.org                                          Cookie Sale! Order cookies, track girl inventory
Visit our website to find resources, manuals, key       and order incentives.
dates and other helpful information.
                                                        eBudde Troop App Plus:
Corporate Service Center                                Place orders on your mobile
4 Ginger Creek Parkway                                  devices. Video training and eBudde
Glen Carbon, IL 62034                                   help are built right in.
www.gsofsi.org
                                                        eBudde Booth Sale Recorder:
Regional Service Center                                 Download this free app to record
4102 South Water Tower Place                            sales in real time and make
Mount Vernon, IL 62864                                  inventory tracking easy!

Product Program Team
Nutsandcookies@gsofsi.org

Kristen Gibbs                                           Little Brownie Bakers: www.LittleBrownie.com
Director of Product Program                             Find girl activities, marketing ideas and clip art
800.345.6858 Ext: 1124                                  to help girls prepare for the Cookie Sale!
KGibbs@gsofsi.org
                                                        Little Brownie Bakers YouTube Channel:
Jordan Powell                                           http://youtube.com/LittleBrownieBakers
Product Program Specialist                              Check out LBB’s library of inspiring videos
800.345.6858 Ext: 1128                                  featuring real girl stories and selling tips.
JPowell@gsofsi.org
                                                        Little Brownie Bakers Volunteer Blog:
PowerApps                                               http://blog.LittleBrownieBakers.com
Download our free app for instant access to important   Check out the volunteer blog for
dates, training videos, documents and more!             exciting program resources.
Visit your App store and search PowerApps to
download our user friendly app.

Log into the app:
email: prodprovolunteer@gsofsi.org
password: Cookies123                                    Cookie Locator:
                                                        http://CookieLocator.LittleBrownie.com
Available for Android and iPhone!                       Help friends and family locate the closest
                                                        cookie booth with this app!

5
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
TIMELINE and CHECKLIST
October/November
 Register all Troop volunteers and girls.
 Attend Troop Cookie Manager training and sign TCM/ACH Agreements. Please note that Troop
  Training Dates are subject to customization by the Service Unit.
 Establish Troop bank account (if applicable). Submit ACH forms to GSofSI by January 1, 2019.
 Hold a caregiver meeting to discuss girl participation and initial orders, plus collect signed
  Annual Permission Forms.
 Recruit caregivers to help!
 Hold a Troop meeting to assist girls in setting Troop and individual goals.
 Submit your January Cookie Kick-off order by December 1, 2018.

December
 Verify all girls are in eBudde and that your contact information is correct and up-to-date.
 Submit your Troops January Kick-off order by December 1, 2018. No late orders will be accepted.

January
   Jan. 4: Attend your Service Unit Cookie Rally and get excited for the Cookie Program!
   Encourage girls to set up a Digital Cookie account – Digital Cookie is proven to help girls reach their goals.
   Jan. 3-5: Pick up your January Kick-off cookie order. Returns must be made by January 10, 2019.
   Jan. 5: 2019 Cookie Program Begins.
   Jan. 26: Order taking period ends and Digital Cookie Girl Delivered option no longer available.
   Jan. 28: Submit your Troop's initial cookie and reward order by 11:59 p.m. Be sure to select and verify your
    delivery station.

February
 Feb. 14-16: Cookie cupboards are stocked.
 Feb. 18-22: Initial order delivery to Service Units.
 Re-order additional cookies as needed from your local cupboard location.
 Collect money from parents weekly and issue receipts for payments received. Deposit money into
  Troop bank account.
 Feb. 22-24: National Girl Scout Cookie Weekend: Check out our website www.gsofsi.org for special
  promotions and council sponsored booth sites.

March
 Collect money from girls/caregivers weekly and issue receipts for payments received. Deposit money
  into Troop bank account.
 March 1: Submit adjustment forms by 3 p.m. if cookie funds are not available for the first sweep.
 March 1: Caregivers turn in the first half of cookie money to Troop Leader.
 March 6: First ACH sweep for 50% of initial order.
 March 15: Submit adjustment forms by 3 p.m. if final sweep cookie funds are not available.
 March 15: Caregivers turn in remaining balance of cookie money to Troop Leader.
 March 20: Distribute ALL cookies to the girls in eBudde and submit your Troop's final rewards order
  in eBudde by 11:59 p.m.
 March 21: Final ACH sweep for remaining cookie balance.

Late April/Early May
 Rewards arrive - distribute to girls. Please have girl rewards distributed by June 1, 2019.
  All missing/defective rewards must be reported within 14 days of delivery.
                                                                                                                6
Volunteer Cookie Manual - Girl Scouts of Southern Illinois
COOKIE PROGRAM BENEFITS
What are the benefits of participating in the Cookie Program?
By participating in the annual Girl Scout Cookie Program, girls learn 5 Skills linked to a lifetime of leadership
and financial literacy: Goal Setting, Decision Making, Money Management, People Skills, Business Ethics.

In addition, funds earned will help support your Troop goals and activities throughout the year, which
may include meeting activities, program fees, campouts, community service projects, etc. Your Troop
may even be saving for a big trip!

Funds earned through the Girl Scout Cookie Program also help Girl Scouts of Southern Illinois continue to
deliver quality programs to girls, recruit and train adult volunteers, maintain camp properties and provide
financial assistance that allows every girl the opportunity to become a Girl Scout.

Troop Proceeds
•       $0.75 Base proceeds (every Troop will earn $0.75 per box sold).
•       $.85 per box sold for Cadette-Ambassador who wish to opt out of rewards.
•       If you wish to opt out of rewards you must do so before January 27, 2019. After this date, you will no
        longer be able to opt out to receive extra proceeds.

How do all Volunteers, Troops and Girls benefit?
•       High-quality council programming for girls.
•       Upkeep and Improvements to GSofSI Camp Properties available for outdoor experiences
•       Training workshops and certifications.
•       Financial assistance ensuring all girls in our community have the opportunity to be Girl Scouts.
•       Volunteer background screening.

Who can participate?
All registered Girl Scouts with a signed Annual Permission Form can participate in the Cookie Program.
All Troops must be clear of any debt due to GSofSI in order to participate. The Troop must have:
• A current financial report on file at GSofSI.
• At least two approved adults registered with the Troop - one being the leader.
• A registered, volunteer-approved adult as Troop Cookie Manager
    (must sign Troop Manager Agreement form).
• A Troop bank account, 2019 ACH Form and a blank check on file with GSofSI.

Independent girls (known as Juliettes) may participate in the Girl Scout Cookie Program!
More information on Juliette cookie sales can be found on our website www.gsofsi.org under "Resources"
from the "Cookies+" tab.

                      The Girl Scout Cookie Activity Pin
                      All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual
                      Cookie Activity Pin, which recognizes the 5 Skills learned and practiced during the sale.
                      Girls can collect a different color pin every year.

                      Get details at girlscoutcookies.org

    7
COOKIE PROGRAM STANDARDS
Troop Participation Requirements:
•   Each Girl Scout must be registered for the 2018-2019 membership year with a completed and signed
    Caregiver Annual Permission Form.
•   All Troops must have an adult volunteer Troop Cookie Manager; she/he must be registered, approved
    volunteer with recent background check, and have completed cookie training with Service Unit.
         • Please visit our online volunteer application: http://bit.ly/GSofSIVolunteer
•   It is expected that there be 100% Troop participation in the cookie program.
         • If a Troop chooses to not participate in the Cookie Program their financial assistance may be
             affected and they will not be approved to participate in other fundraisers.
•   Troops cannot start selling cookies before the start/go date. This includes door-to-door selling, and selling
    through social media.

Cookie Prices
Girl Scout Cookies Core Varieties: Thin Mints, Samoas, Tagalongs, Do-si-dos, Trefoils and Savannah Smiles are to
be sold at $4 per box. Specialty Cookies: Girl Scout S’mores and Toffee-Tastic are to be sold at $5 per box.
The price of cookies is non-negotiable. We are not able to offer any special discounts.

Returns and Exchanges
•   GSofSI will only accept returns for cookies that were picked up for the January kick-off booth weekend.
    January Cookies must be returned to the Glen Carbon or Mount Vernon office before 5 p.m. on Jan. 10, 2019.
•   GSofSI will NOT accept any cookie returns outside of the January kick-off. Please plan accordingly.
•   GSofSI will accept warehouse-damaged boxes in exchange for the same variety.
•   Cookie swaps and transfers between Troops are encouraged.
•   Please use the Cookie Exchange tab in eBudde if you are looking to exchange cookies with another Troop.

Please Abide By the Girl Scout Law
Girls and adults are expected to act respectfully and abide by the Girl Scout Law at all times. Please remember
to be honest and fair, friendly and helpful, considerate and caring, respectful of others, and a sister to every Girl
Scout. Please model good behavior and assume good intent; mistakes and misunderstandings happen to everyone.
Please be patient and kind.

Disregard of any cookie program standards and guidelines outlined in this manual may result in loss of booth
privileges, loss of highest girl reward earned, loss of Troop proceeds, and/or removal from the cookie program,
as determined on a case-by-case basis.

Zero Tolerance for Misuse of Girl Funds
GSofSI has a zero tolerance policy for misuse of girl funds; any adult accepting responsibility for handling money
is accountable for its proper use and safekeeping. Unresolved debt under $1,000 will be referred to a collections
agency. Unresolved debt above $1,000 will be turned over to law enforcement for prosecution. Misuse of funds
may result in legal action with law enforcement and termination of volunteer service. This policy includes both
parent/caregiver and Troop leader debt. Unpaid debt may jeopardise the opportunity to serve as a GSofSI volunteer.

In order to minimize the risk of loss, Troop Cookie Managers should regularly collect payments from caregivers
throughout the sale and make prompt deposits into the Troop’s bank account.

Please provide weekly/monthly financial updates to families for full transparency.

We appreciate your understanding and support of the Girl Scout Cookie Program. The intent of the program
standards are to ensure a positive experience for all.

                                                                                                                    8
SAFETY GUIDELINES
Be sure girls understand and follow these safety rules:

Show you’re a Girl Scout: Wear uniforms, Girl Scout membership pin and/or Girl Scout clothing to identify
yourself as a Girl Scout.

Buddy up: Always use the buddy system. It’s not just more safe, it’s more fun.

Be streetwise: Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies.

Partner with adults: If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult
when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador you must
“buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales.

Plan ahead: Always have a plan for safeguarding money. Avoid walking around with large amounts of money or
keeping it at home or school. Give proceeds to supervising adults who should deposit it as soon as possible.

Do not enter: Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid
selling to people in vehicles or going into alleys.

Sell in the daytime: Sell only during daylight hours, unless accompanied by an adult.

Protect privacy: Girls’ names, addresses and email addresses should never be given out to customers. Use a
group contact number or address overseen by an adult for customers to request information, reorder or give
comments. Protect customer privacy by not sharing their information except for the product sale. Girls should
never take write down card numbers.

Be safe on the road: Always follow safe pedestrian practices, especially when crossing at intersections or
walking along roadways. Be aware of traffic when unloading product and passengers from vehicles.

Be net wise: Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines
related to marketing online at http://girlscouts.org/help/internet_safety_pledge.asp

                                          CONTESTS

      Bling My Booth Contest               GSUSA Cookie Pro Contest                     100+ Case Contest

    Bling your booth during the          This cookie season, 24 winners          Troops that pick up 100+ cases
 January Cookie Kick-off Booth and     nationwide will get the chance to go      of cookies from a Cupboard in
    qualify to win special prizes!        on the adventure of a lifetime          February (no returns) will be
                                              as part of the Cookie              entered into a contest to win a
 Submit a photo and a story about           Entrepreneur Experience.          special workshop in your area hosted
your Troop’s Cookie Season goals to                                              by GSofSI CEO Loretta Graham!
Product Program by 2/1/19 to enter!      Visit girlscouts.org/cookiepro for
                                           more details and entry rules.
 9
JANUARY KICK-OFF BOOTH WEEKEND
What is the January Kick-Off Booth Weekend?
The January Kick-Off Booth Weekend welcomes the first round of cookie booths that allow Troops to host
cookie booths with no risk. All unsold cookies from January Kick-Off may be returned. This is the perfect
opportunity for new Troops to earn proceeds and get cookie booth experience!

Cookies for this weekend can be picked up from either the GSofSI Service Center in Glen Carbon
or Mt. Vernon the week of January 3-5.
• Thursday, January 3 from 8 a.m.-5:30 p.m.
• Friday, January 4 from 10 a.m.-7 p.m.
• Saturday, January 5 from 12-4 p.m.

How does my Troop participate in the Kick-Off Booth Weekend?
If your Troop would like to participate in this special booth weekend, you will need to order cookies using
the January Kick-Off Cookie Order Form:

Troops will need to go to www.gsofsi.org and select the "Cookies+" tab
• Click on "For Cookie Sellers"
• Click on "Resources"
• Click on "Kick-Off Booth Order Form"

January Booth Cookies can also be ordered at this link: http://bit.ly/JanuaryCookies

This form will need to be completed by December 1, 2018. Once this form is completed, it will be sent to
the Product Program Team. Late orders will not be accepted!

How does a Troop return any unsold cookies from the Kick-Off Booth Weekend?
All unsold cookies after the Kick-Off Booth Weekend are allowed to be returned. All returns have to be
made before 5 p.m. on January 10 at either the Glen Carbon or Mt. Vernon offices. Please note: Cookies
cannot be returned following any other Cookie Booth weekend. Returns from January Kick-Off weekend
will be uploaded and credited back to Troops accounts after the initial order is placed.

                                             Please note: January Kick-Off cookies
                                             will not be uploaded into eBudde until
                                             after the initial order is placed. These
                                             cookies will only count towards FINAL
                                             rewards, not initial.

                                                                                                         10
INITIAL ORDER
          How to Enter Your Troop’s Order:                                      Initial Order Rewards
•     Log into eBudde and click on the "Initial Order" tab.
      First time eBudde login instructions are on page 25.
•     Click on each girls name. At the bottom of the screen
      you will enter her orders, tab through the columns
      and enter her totals by variety. (Remember the first
      column is for the Council Gift of Caring/Operation
      Sweet Treats, not Savannah Smiles).
•     Save the order.                                                  Cookie CEO Patch                  Paws Off Journal
•     Click the "OK" button on the far right of the screen          140+ boxes at Initial Order      165+ boxes at Initial Order
      when you are done entering her order.
•     Repeat for each girl.                                                   The Day of Your Pick Up:
•     If your Troop would like to order booth cookies to            •    Once you have submitted your initial order,
      receive with your initial order, click the "booth" line.           click on the delivery tab.
      *Booth cookies that are ordered with initial order            •    On the delivery tab, click who is picking up
      will be paid for on the first ACH sweep on 3/6/19.                 your order.
•     When you are finished, click save at the top.                 •    Click if you will be picking up for more than
•     When you are positive you are finished with your                   one Troop.
      order, review and click Submit Order. You cannot              •    Choose your delivery station.
      make changes after this.
                                                                    •    Choose a pick up time from what is available.
       Please note: After the INITIAL ORDER is placed,              •    Click the submit my information button at the
    Council does not have the ability to make corrections                top of the page.
       to your order. Initial Order cookies CANNOT be
                                                                    •    Please make sure you go to your assigned Drop
      transferred between girls or Troops in eBudde.
                                                                         location, as this is where your initial order will be!
               How to Enter Your Troop’s                            •    Please be patient and courteous with your
                                                                         Cookie Drop staff and volunteers.
                 Initial Reward Order:
If your girls sold 140+ packages, you will need to submit           For safety reasons, please keep children clear of
your Troop’s initial order rewards. Initial order rewards will      the loading area.
be delivered to your Service Unit Product Manager in late
April/Early May with final rewards.                                 Print a copy of your order and bring it with you.
•     Log into eBudde and click on the "Rewards" tab.               Arrive with ALL of the vehicles needed to receive
•     Click "Fill Out" next to "Initial Reward Orders."             your Troop’s complete order.
•     Review total initial rewards earned.                          Please check carefully! NO adjustments for
•     Click "Submit" to submit the Troop’s initial order rewards.   shortages will be made once you leave the
                                                                    cookie pick-up location.
•     Click "ok" in the pop up box to confirm your submission.
                                                                    Sign for your order and obtain your receipt.
•     Changes cannot be made once the rewards are submitted.

                   Orders must be submitted                             Car Type                        # Of Cases
          no later than 11:59 p.m. on January 28, 2019.                 Compact Car                            23
           The system will be locked out at that time!                  Hatchback Car                          30
                                                                        Mid-Sized Sedan                        35
                Use this guideline when                                 Sport Utility Vehicle                  60
                 planning your pick-up.                                 Full Size Station Wagon                75
          The approximate amounts are                                   Mini Van (Seats In)                    75
    figured assuming that the vehicle is                                Pick-Up Truck (Full Bed)               100
           empty, apart from the driver.                                Cargo Van (Seats In)                   200

     11
RESTOCK and RE-ENERGIZE
What is a Cookie Cupboard?
Cookie Cupboards are locations where Troops can pick up more cookies to fill girls’ additional cookie orders
AND pick-up cookies needed for booth sales. These locations are local homes, community buildings or GSofSI
facilities throughout Southern Illinois which offer convenient places and times for Troops to pick up additional
cookies. They are maintained by GSofSI staff or a volunteer. Designated Troop volunteers with a signed Troop
Cookie Manager Agreement on file with our council can pick up additional cookies on the Troop’s behalf.

Cupboards will begin to be stocked between February 14-16. Cupboard hours of operation vary and are determined
by the Cupboard Manager. Please be courteous to the cupboard managers' property, time and schedule.

Cupboard Guidelines
•   Cupboard pickups are made by the case only. Remember, there are 12 boxes per case.
•   Pickups should be made by the TCM or Troop Leader.
•   Caregivers pick up cookies from their TCM; not from the cupboard.
•   No returns are allowed at any GSofSI cupboards. Exceptions will be made for damaged cookies which must be
    exchanged for the same variety.
•   Please remember to count the cases with the Cupboard Manager and sign a receipt every time. Keep these
    receipts for your records.
•   Your cupboard manager will update inventory in eBudde.
•   Although every effort is made to keep the cupboards well-stocked, there may be times cupboard inventory is
    limited or unavailable. Please make sure to communicate with your cupboard manager ahead of time if you
    have a large order.
•   Be aware of Troop inventory. TCMs are responsible for all cookies ordered by the Troop. Please double check
    your Troop inventory before picking up additional cookies at the cupboard.
•   Cupboard managers are always happy to see you! It is better to make more frequent trips to the cupboard than
    to have excess inventory at the end of the sale.

                  INVENTORY MANAGEMENT
Document EVERY SINGLE transaction
Caregivers should verify counts (money and cookies) and sign a receipt for every transaction. This protects the
Troop and the caregiver in the event of a discrepancy.

Keep deadlines in mind
Create firm deadlines for caregivers. Think about sale dates, when ACH cookie payments are due, and your schedule.

Don’t check out more from your cupboard than you can reasonably sell
Please remember you can always pick up more cookies at a cupboard. It may be more beneficial for your Troop to
make frequent, smaller pickups, rather than large orders, to avoid having excess inventory at the end of the sale.

Practice good record keeping at booths
Make sure you keep track of inventory during booth sales at all times. Take cookies to booths according to traffic
levels at the location. If possible, designate an additional adult to be a “runner“ to pick up more cookies if necessary.

Regularly count Troop inventory
Count, count, and recount! Make sure that your receipts, eBudde, and physical inventory reconcile on a weekly
basis. This will keep you organized and save you a lot of potential stress!

Troop-to-Troop Transfers
We encourage cookie swaps and transfers between Troops by the box or the case. Remember that the Troop
receiving boxes from other Troops also receives the financial responsibility for them.

(continued on next page)                                                                                             12
How to Transfer Cookies in eBudde
How to enter a Cookie Transfer:
1. Go to the Transaction tab and click "Add a Transaction.:
2. Select the types as normal and enter under "2nd Party to Troop." Enter the Troop number of the receiving Troop.
   Remember, all the Troops in eBudde are five digit numbers. Ex: if the Troop is 8447, enter 08447.
3. Under Product Movement, select "Remove Product" because you are removing product from your inventory.
4. Click OK to save the transaction, then click "Save" to complete the transaction.
5. Both parties will now see the transaction in eBudde.

                        MONEY MANAGEMENT
Please understand that cookie money is girl money, and that any misuse or failure to appropriately deposit funds
may result in legal action or prosecution taken by Girl Scouts of Southern Illinois.

Make weekly deposits of all funds collected from cookies into your Troop’s bank account. DO NOT leave large
sums of money in places that may be unsafe. This includes your vehicle and your home.

Troops must deposit all monies from cookie sales including Troop proceeds. Troops should not spend Troop
proceeds until all cookie balances are paid in full with GSofSI.

Troop Cookie Managers should regularly collect payments from caregivers throughout the sale to minimize
the risk of loss and/or outstanding balances.

Outstanding Balances
If payments due are not turned in, caregivers must be reported to GSofSI as having an outstanding balance.
GSofSI may actively pursue collection efforts through legal avenues. If a girl is delinquent with her payment to
the Troop, the Troop Cookie Manager will need to send a Product Program Collection Form to the Service Unit
Cookie Manager. As GSofSI uses Automated Clearing House (ACH) electronic funds transfer(see following page)
you must also submit the ACH adjustment request form to GSofSI within FIVE business days from the sweep
date. You must submit an adjustment form by March 1, 2019 by 3 p.m. if the outstanding balance is from your
initial cookie order. For final sweep adjustments due to caregiver debt, adjustment forms must be submitted
by March 15, 2019 by 3 p.m.

Transactions
For each transaction, Troop Cookie Managers and caregivers should count cookies and money together, then
complete a receipt for the transaction. This way everyone is on the same page!
• All checks should be written to “Girl Scouts of Southern Illinois - Troop #”.
• Try not to accept bills larger than $20 (to avoid counterfeit bills).
• Cookie money should NEVER be deposited into personal bank accounts.
• Every Troop should have Check Redi on their bank account - this will help with bounced checks written by parents.
• Troops should not accept checks over $500 from a caregiver. Check Redi will only cover bounces up to the
    amount. Have caregivers write multiple checks if necessary.
• Note: Troops that do get parent/customer checks which come back with Non-sufficient funds (NSF), can also
    send those to their States Attorney’s Office for collection.
When Is Cookie Money Due?
There are two stages during the sale where there will be an ACH withdrawal from the Troop’s bank account for
payment of cookies. Here are the dates and amounts due:
March 6: 50% of your initial order due
March 21: Remaining balance due to council from initial order, January Kick-Off and booth cookies

The Product Program Team will upload a confirmation of payments to eBudde. These will show under the
“Deposits” tab in eBudde. With each ACH payment, you will see that a reduction to the Troop’s balance reflected
on your “Sales Report” tab.

All DOC and NSF transactions can be viewed from the "Deposit" tab and "Sales Report" tab.

 13
RECEIPTS
Money or Product Receipt
You will give this receipt to a girl/caregiver when they pick up
cookies from you. The TCM will keep the white copy and the
caregiver gets the yellow copy. Again, please keep these receipts
for your records even after the sale is over.

                                                          You will get a receipt whenever you pick up cookies from
                                                          your designated cookie cupboard. You may also print your
                                                          own receipt from the eBudde cupboard transaction. Please
                                                          save these receipts for your records even after the sale is
                                                          over in case there is a discrepancy or a caregiver debt.

Cupboard managers may use a printed eBudde transaction receipt instead of a product receipt. The receipts
work the same way. You may also print this receipt out from home when you place your cupboard order.

                                             BANKING
What is ACH?
ACH is a process called Automated Clearing House. It is an electronic           Tips for Making Deposits
funds transfer from your Troop account to GSofSI.
                                                                                •   Use the business banking
What is the Direct Payment Authorization Form?                                      window for cookie deposits.
This form is needed in order to establish an eBudde account. Every Troop            (There is usually a separate
must fill out and sign this form. The person signing the form needs to be           entrance, or you can ask the
the signer on the Troop’s bank account. Direct Payment Authorization                teller if the business window
forms will be available prior to and during cookie trainings.                       is open).

The Direct Payment Authorization form can be found on our                       •   Bundle like bills together in
website www.gsofsi.org.                                                             appropriate quantities.

How to Determine Bank ACH Withdrawal Amounts:                                   •   Use coin wraps to keep all
1. Look under the “Sales Report” tab in eBudde.                                     like coins together.
2. At the bottom, you will see “Amount You Owe Council.”
3. Take half of that number. This will be the amount of the first               •   Fill out a deposit slip
   and second council bank withdrawal.                                              in advance.

Non-Sufficient Funds (NSF Charges)
Troops will incur non-sufficient funds fees (NSF charges) associated with        Sweep with NSF Example:
insufficient funds, similar to fees charged for a bounced check.                 Balance due to GSofSI = $1,500
                                                                                 If ACH is returned as NSF:
Funds due to Council that are returned for Non-sufficient Funds will be          Second sweep = 80% of $1,500
ACH Swept for 80% of the balance within a one week time period.                  Total = $1,200
If 80% is returned for NSF, we will attempt to pull 60% of the balance and       If second sweep is returned as NSF
so forth, until the amount attempting to be pulled reaches 40%.                  Third sweep = 60% of $1,500
                                                                                 Total = $900
If 40% is uncollectible, it will be turned over to the proper authorities.

                                                                                                                    14
OPERATION SWEET TREATS and
                  BUSINESS GIFT OF CARING
    The Girl Scout Cookie Program gives girls the opportunity to practice
    philanthropy and give back to their community. In 2018, GSofSI sent                  Girls have the
    more than 18,992 boxes of cookies to U.S. Military Members!                      opportunity to earn
                                                                                    Gift of Caring Rewards!
GSofSI’s Gift of Caring program is a wonderful option to offer to customers
who do not want to purchase cookies because they are on restricted
diets or have set New Year’s resolutions. Girls who sell 12 Gift of Caring
boxes will receive a special Gift of Caring patch. Girls who sell 24 boxes
will receive a cookie tote.

How it Works
• Donations to Operation Sweet Treats can be made from January 5
  to March 17 through every method of the Girl Scout Cookie Program.
•        Customers can choose to donate money or cookies, which girls
         will use to support Operation Sweet Treats.
•        Troops will collect money for these orders, but will not receive
         the cookies, as they are held in our virtual warehouse.
                                                                                       Gift of Caring Patch
•        Record your Operation Sweet Treats under the “OPS” tab in eBudde.                  12+ Boxes
         Please note: eBudde entries should be by the box, and not the dollar
•        amount. Track donated funds separately until they add up to a
         full box amount of $4 (the core variety price).
•        When the cookie season is over, GSofSI will send all of the donated
         cookies to H.E.R.O.E.S Care in Fenton, MO, which supports area
         U.S. military members before, during and after deployment.

Business Gift of Caring
Girl Scouts of Southern Illinois’s Gift of Caring program is a great way for
area businesses to send a taste of home and a message of
encouragement to Troops serving overseas.

How it Works
• Girls may approach businesses to ask them if they would like to be a
  corporate sponsor for the GSofSI Business Gift of Caring Program.
•        Businesses will choose which level sponsorship they prefer.
•        The Business or Girl will then turn in the appropriate paper work to
                                                                                           Cookie Tote
         council Product Program will enter the cookies under the "OPS" tab
         with the business name tied to the cookies.
                                                                                           24+ Boxes
•        Cookies will NOT come out of your inventory! These count as a “box
         sold” for the girls—however they do not impact physical inventory.
•        The Product Program Team is responsible for entering the Business
                                                                                      GOC Rewards are
         Gift of Caring cookies into eBudde. Troop leaders DO NOT input these
         donations.
                                                                                     cumulative, and also
                                                                                    count towards a girl’s
•        We encourage girls and customers to write out cards that we will send     overall total, helping her
         with the cookies as an extra touch when a little taste of home. Be sure
                                                                                    reach the “traditional
         to submit them to GSofSI by the end of the cookie program.
                                                                                    cookie” reward levels.

    15
GIRL REWARDS
Girls earn individual rewards for participating in the Cookie Program. All rewards below 999 are cumulative.

                     Bar Patches
     25-64                 are             65-104                105-139                   40-164
                                                                                            0 164
     Boxes              earned             Boxes                  Boxes                    Boxes
                                                                                            oxxes
                         at the
                        highest
                          level
                          sold,
                        starting
                     at 100 boxes
  Theme Patch                                     Leopard                Lapboard             Clouded Leopard
                                                Sleep Mask                                         Plush

    165-199                         200-299
                                       -299                       300-399                         400-499
     Boxes                           Boxes
                                       xes                         Boxes                           Boxes
                                                                                                   Box

       "Girl Scout Life"        Raining Cookies          Retro Pop-Up Lantern       Wild About Cookies Chair
        Baseball Cap               Umbrella               OR $5 Cookie Dough         OR $10 Cookie Dough

   500-599                            600-749                750-999                  1000-1249
    Boxes                              Boxes                  Boxes
                                                                xes                     Boxes

                                                         Jumbo Pouf Pillow          Custom Converse Shoes
City Museum Sleepover      Leopard Sleeping Bag
                                                          AND Snack Cup              OR $50 Cookie Dough
 OR $15 Cookie Dough       OR $20 Cookie Dough
                                                        OR $30 Cookie Dough

         1250-1499                  1500-1749                1750-2499                2500+
           Boxes                      Boxes                    Boxes                  Boxes

                                                                                3 Nights at Great Wolf Lodge
                                                                                        in Gurnee, IL
"Scout" Style Camelbak      American Girl Doll         Outdoor Movie Set
                                                                                       June 2-5 , 2019
 OR $75 Cookie Dough          OR Hover board              OR Apple iPad
                                                                                      OR June 9-12. 2019
                           OR $100 Cookie Dough       OR $200 Cookie Dough                                     16
HOW REWARDS WORK
Cookie Dough
Girls have the option to choose Cookie Dough as a reward for one level between 300 and 2499 boxes. Girls may
only choose Cookie Dough as their reward once. If a girl selects Cookie Dough more than once, the Product
Program team will select Cookie Dough as the reward for the highest level and the other reward options will be
selected for the lower levels. $1 in Cookie Dough is equal to the value of an actual dollar Please note that Cookie
Dough can only be selected once as the preferred option for cumulative rewards. Girl Cookie Dough can be used
as payment for the following:
• Items sold at the GSofSI Retail Juliette's Closet, our mobile shop
• Payment for GSofSI sponsored programs
• Council memberships if registering via paper form

                       Troop Rewards
                       Initial Order Troop
                       Troops averaging 165+ boxes at initial order earn a 2019 GSofSI “Bold Star” Cookie Program
                       t-shirt for each girl who sells 20 boxes, plus one for the Troop Leader!

                       Final Troop Reward
                       Troops averaging 200+ PGA at the end of the cookie program will receive
                       $5 in cookie dough for each girl selling (20 boxes qualifies as selling).

If a Troop averages 300+ PGA at the end of the program, they will receive an additional $5 in Cookie Dough for each
girl selling. Troops have the opportunity to earn $10 in Cookie Dough credit for each girl selling!

Please have rewards distributed by June 1. If you are missing or have received a defective reward, please report it to
your Service Unit Product Manager IMMEDIATELY. Reporting missing/defective rewards to the vendor must be done
within 14 days of reward delivery. It is crucial to distribute rewards as soon as possible so as to promptly recognize
and resolve any issues.

Opting Out of Rewards
Girl Scout Cadettes, Seniors and Ambassadors have the choice of opting out of rewards. If these Troops decide to
opt out of rewards, they will receive an extra $0.10 per box sold. Please be aware of the following:
• Girls, caregivers, and leaders must make this decision as a whole.
• Troops who select this option WILL NOT receive any rewards, with the exception of the bar patches.
• Theme patches may be ordered for $.50 per patch. Please contact Product Program if you would like to
    purchase the 2019 Theme Patch.

In order to opt out, Troop Cookie Managers need to go under the SETTINGS tab in eBudde and select “Opt out of
rewards for additional proceeds.” Once this has been done, eBudde will automatically calculate the additional 10
cents into the Troop’s proceeds. The ability to order rewards will be restricted; GSofSI's Product Program Team will
order and distribute patches and Troop Rewards.

Multi-Level Troops and Opting-Out
In regards to product programs, Troops who contain an multi-level range of girls will be classified at level of the
majority (for example, a Troop with 3 Brownies, 8 Juniors and 3 Cadettes would classify as a Junior Troop). In order
for Troops to opt out of rewards, the entire Troop must consist of a Cadettes, Seniors and Ambassadors majority.

Service Unit Rewards
Each Service Unit will receive a $300 advancement of proceeds in October. Then, when the cookie program is over,
each Service Unit will be credited with $.02 per box sold. The original $300 will be deducted from this total and any
additional proceeds will be sent to the Service Unit.

 17
BOOTH GUIDELINES and STRATEGIES
    General Guidelines
    •    There are two types of booth sale weekends:
         Council Sponsored Booth Weekends: These are booth sale weekends set by GSofSI. On these weekends,
         GSofSI guarantees cookies to be stocked at all the local cupboards.
         Non-Council Sponsored Booth Weekends: Girl Scout Troops can sell cookies on ANY weekend during the
         Cookie Program (January 5-March 17). GSofSI cannot guarantee stock on non-council sponsored weekends.
    •    Two adults must be present at booths. One must be a registered, approved volunteer, and the other must have
         a background check (Girl Scout membership is encouraged, but not required, for the second individual).
    •    Remember, Troop Cookie Managers do not have to attend all booths – enlist caregivers to help! However, the
         adult designated as the money handler must be a registered Girl Scout Volunteer with a current background
         check on file with GSofSI.
    •    ONE Senior or Ambassador Girl Scout may sell cookies at a booth with only one registered adult (18 and older) present.
    •    Work with your Troop Leader to decide what booth system works best for you and communicate that to your
         caregivers. We recommend dividing booth times into shifts according to what is appropriate for your Troop.
    •    This is an opportunity to shine in the community! Girl Scouts should have fun, smile, be polite,
         and demonstrate their amazing people skills. Other than water (stay hydrated!), do not bring other food or
         drinks to booths. Girls should be on their best behavior – no running, yelling, or horsing around. Instead, greet
         customers, be present, maybe even make up a Cookie Season jingle! Encourage girls to make eye contact with
         customers—this demonstrates courage and confidence, and prepares girls to be lifelong leaders.
    •    Please encourage caregivers and volunteers to wear Girl Scout attire – there are plenty of fun cookie shirts in
         the GSofSI Council Shop!
    •    Troops are required to stay within their Service Unit jurisdiction when scheduling booths. If you would like hold
         a booth in a different Service Unit, please get permission from the other Service Unit first.
    •    Be mindful of the number of booths you are scheduling. We encourage you to strategize with Troop volunteers
         and caregivers to hold an appropriate number of booths for your Troop’s size and adult availability.

    How Troops Order Booth Cookies:
    1. Log in to eBudde.
    2. Click the "Transaction" tab.
    3. Click "Add a Transaction."
    4. In the "Pick-up" box, choose a date and time.
    5. In the "2nd party" box, "Cupboard" needs to be selected. In the next box,
       choose the cupboard in which you plan on picking up your cookies.
    6. Enter your Troop order. Make sure you put your order in full cases.
    7. Click "save/print." Take this receipt with you when you pick up cookies.

Cooperating With Businesses
•        Please check in with store managers EVERY TIME you arrive at the location.
•        Follow any guidelines that are set forth by management at the cookie booth location and GSofSI. This is KEY to
         maintaining relationships with these important partners. Feel free to leave behind GSofSI information or flyers.
•        Be PREPARED and ON TIME to your booth reservation. If you cannot make your scheduled time, please be fair to
         your fellow Girl Scout sisters and release your time slot on eBudde so another Troop may have the opportunity.

                                                                                                                           18
BOOTH GUIDELINES and STRATEGIES
Money Safety
•    Keep money in a safe location. Cash boxes are an easy target. Instead, use a cash apron to keep money
     nearby, and designate one person to handle all cash transactions.
•    Never leave money or personal valuables unattended.
•    Be cautious when taking large bills at a cookie booth to avoid counterfeit money.

What To Do If Theft Occurs?
•    First, DO NOT go after the thief! The safety of you and the girls is worth much more than a cash box
     or box of cookies.
•    Next, secure the girls and your property (cookies, money, and personal property), and call the police.
•    After that, contact GSofSI. The Product Program Team will support you through the next steps.

Cookie Booth Tips
•    Talk to your girls’ caregivers about what their schedules look like prior to selecting booths.
•    Use a “booth kit” (posters, tablecloth, etc.) for every booth. You might want to keep 2-4 booth kits ready to go
     to make preparation easier. Have fun with your decor! Consider using Girl Scouts' G.I.R.L. art and messaging.
•    Display your Troop number and Troop fund raising goals/projects prominently!

                                How many CASES should I bring to a booth?

                    High                                 Medium                                   Slow
                   Traffic                               Traffic                                 Traffic
            (over 45 boxes an hour)              (over 30-45 boxes an hour)              (under 30 boxes an hour)
                  Thin Mints: 8                         Thin Mints: 6                          Thin Mints: 4
                    Samoas: 7                             Samoas: 5                              Samoas: 3
                   Tagalongs: 4                          Tagalongs: 4                           Tagalongs: 2
                  Do-Si-Dos: 2                           Do-Si-Dos: 2                           Do-Si-Dos: 1
               Savannah Smiles: 1                    Savannah Smiles: 1                     Savannah Smiles: 1
                    Trefoils: 2                           Trefoils: 1                            Trefoils: 1
             Girl Scout S’mores: 2                  Girl Scout S’mores: 2                  Girl Scout S’mores: 1
              Toffee Tastics (GF): 1                Toffee Tastics (GF): 1                 Toffee Tastics (GF): 1

Recommended Supplies
•        A card table and Girl Scout tablecloth, plus an extra sash or vest in case a girl forgets.
•        A binder with girls’ emergency contact info and signed permission slips, booth location eBudde printout,
         important phone numbers (Product Program Team, Service Unit Cookie Manager, Troop Leader, etc.)
         and a tracking sheet for inventory and cash.
•        Cookie recipes, pens, calculator, tape to hang signs on your table and brochures.
•        Pocketed tie-on aprons for adults and older girls who take money and give change.
•        A heavy-duty, zippered money bag.
•        Decorative promotion signs: Girls can promote their service projects, sales strategies, goals, etc.
•        A chair for the cookie adult and/or the girl on break. Girls selling should be standing.
•        Smiles! Remember to always have fun.
•        Bling for your booth! Decorate and create a fun, eye-catching one-stop “Cookie Shop” with your girls.
•        Optional - a cookie plate for samples…customers love to try them! (Be sure to decide who is responsible for
         purchasing samples.)

Don't miss Girl Scout Cookie Program promotional materials available in the GSofSI Shop in Glen Carbon or Juliette's
Closet Mobile Shop! T-shirts, car magnets, yard signs, money bags, clipboards and more can be purchased to help
give your booth extra oomph!
    19
COOKIE BOOTH FAQS
How do I allocate boxes to girls from booth sales?
Once a booth weekend is over, Troop leaders will need to go back into eBudde and give the boxes sold at the sale
to each girl that sold.

1.   Go to the "Girl’s Order" in eBudde.
2.   Click a girl’s name.
3.   Click "Add Transaction."
4.   Enter the number of boxes the girl should get credit for under the "Booth" column.
5.   Click "OK" on the bottom right side.
6.   Click "Save" on the top left.
7.   Follow these steps for all the girls that are participating in the booth sales.

I have a girl in my Troop who decided not to sell. How do I delete her in eBudde?
You are not able to delete a girl in eBudde once she has already been entered into the system. As long as her
balance is zero and says that she has sold zero cookies, she will not be counted as a participant in the sale and
the Troop’s per-girl-average (PGA) will not be affected.

How do I cancel a booth that I’m registered for?
It is very similar to how you would sign up for a booth.
1. Go into eBudde in the “Booth Sites” tab.
2. Click on the location and time that you’re signed up for and uncheck the box.
3. Once you have removed your Troop number from the box, hit “submit”. This will cancel the booth.

What is 5 for five and how does it work?
The 5 for five campaign will run during the February/March Council Sponsored Cookie Booth Weekends.
Customers who purchase five boxes of cookies will have a chance to win five cases of cookies. Once the cookies
are purchased, customers will receive a business card with a QR code (as well as a website URL). That code will
link the customer to a web page to complete their entry form to be eligible to win. Cards will be available at your
local cupboard to pick up.

What should I do if I’m at a booth and we feel uncomfortable because it is dark?
You are never required to stay at a booth if you feel uncomfortable. Please feel free to leave your booth location
if there is anything there making you uneasy.

I’m at an awesome booth and I ran out of cookies. What do I do?
Please be aware of the inventory present at each cookie booth. If you have a very successful booth and begin to run
out of inventory before the booth is over, you can contact another adult in your Troop to drop off additional cookies.

Our booth did not sell as many cookies as we'd hoped. Now what?
The best thing to do in this situation is to keep it positive when talking with the girls in the Troop. Praise their effort
and focus on the positive that you did sell some cookies, and then open up the dialogue about what techniques they
could have tried differently.

If you find yourself with extra inventory you can always sign up for additional booths and try your girls' new ideas.
You can also consider transferring cookies to another Troop. Please use the "Cookie Exchange" tab in eBudde if you
are looking to exchange cookies with another Troop.

Can Troops contact businesses to host cookie booths at their location?
Yes you can! Troops can contact any stores that are not on our council sponsored booth list. As soon as your Troop
has found their location you will need to add this information in eBudde in the tab under “My Sales.” Once this is
done, GSofSI or your Service Unit Cookie Manager will approve or deny this location. If your site is approved, the
information will be uploaded into the Cookie Finder App provided by Little Brownie Bakers.

                                                                                                                       20
COOKIE BOOTH FAQs
Can my Troop accept credit cards at booth sales?
Yes! Your Troop can opt to accept credit cards at your booth sales! For some Troops, this is a great way to reach
higher sales, provide great customer service and reach more customers. In addition, working with credit card
processors can help girls get hands-on experience with technology, help customers make purchases more easily
and eliminate the chance of counterfeit money or bounced checks. Please keep in mind that using any credit card
processor involves fees, and Troops should evaluate those fees prior to making a decision regarding credit/debit
card sales. Troops will be responsible for the setup, tracking and fees related to their merchant account.

Here are a couple of popular outside processor companies (please note that Girl Scouts of Southern Illinois is not
endorsing or promoting the use of these processors, but simply stating some popular options):
Square - https://squareup.com/
PayPal Here - https://www.paypal.com/webapps/mpp/credit-card-reader

Watch for more information about credit card processing at www.gsofsi.org.

Can Troops exchange cookies to help meet booth needs?
Yes! Troops can exchange cookies if they find that they are running low or have excess amounts of a certain variety
of cookie. Take advantage of the new "Cookie Exchange" tab in eBudde:

To offer cookies to other Troops:
1. Click the "Cookie Exchange" tab in ebudde.
2. Enter the number of packages that you would like to offer to another Troop and click "submit."
3. Once the exchange has taken place, the Troop that offered the cookies will need to go back to the
    "Cookie Exchange" tab and zero out the offerings. If all cookies are gone, zero through each variety. If only a
    few of the varieties are gone, only zero out what you exchanged.

To find cookies from other Troops:
1. Click Cookie Exchange tab in eBudde.
2. Click on the variety of cookie you are looking for.
3. eBudde provides the email address of the Troop leader that has cookies available. Troops looking for cookies will
    set up the exchange through this email.
4. Once the exchange is complete, the Troop leader that received cookies will enter the transaction in eBudde.
    (See Inventory Management on page 13 for transaction instructions).

                          CUPBOARD CONTACTS
  Cupboard
  Location                   Name                          E-mail                                   Cell Phone

  Alto Pass                  Kelli Ellis                   kelli.ellis.5@gmail.com                  618.559.3096
  Alton                      Nancy Matis                   lackenb@aol.com                          618.581.9935
  Belleville                 LaKisha Burnette              minister2them@gmail.com                  910.580.6687
  Benton                     Alicia Dixon                  rosiesmom96@frontier.com                 618.439.6030
  Carbondale                 Anita Presley                 anitapresley@hotmail.com                 602.432.2460
  Charleston                 Miranda Zerbst                Mzerbst@firstmid.com                     217.246.0848
  Effingham                  Hannah Hodge                  hannah.hodge21@yahoo.com                 217.690.2368
  Glen Carbon                Kristen Gibbs                 kgibbs@gsofsi.org                        618.307.3624
  Highland                   Nicole Balint                 nicolebalint@gmail.com                   618.410.8157
  Mattoon                    Stacey Carrington             stacylc5964@gmail.com                    217.218.6194
  Mt Vernon                  Jenney Fenton                 JFenton1608@yahoo.com                    618.231.1156
  O'Fallon                   Jennifer Hanny                gsjen.hanny@gmail.com                    618.304.4310
  Olney                      Debbie Lomas                  debbi0106@hotmail.com                    618.843.5208
  Marshall                   Jonni Turner                  anastasia7102@yahoo.com                  217.826.8162

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