This is petcare reimagined - Segall Group
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We know pets are the new first born and we believe that their wellness goes beyond healthcare. Heart + Paw brings the best of everything you need for your pet into one space towards healthier, happier animals. Thoughtfully designed, digitally enabled and powered by the best and brightest, Heart + Paw is a destination for pets and their parents. This is petcare reimagined.™
OUR CLIENTS Millennial-Minded Pet Parents Heart + Paw caters to pet parents who both work and travel. Our clients are made up of a range of ages and backgrounds with one common theme - they love their pets so much they are pet obsessed! Social Media Following
SERVICES Care P lay Well n es s, he al t hc are Da yc are, t ra in i n g + s urge r y wo rk s hop s + even t s S tyle G ro om in g + ret a il
LOCATIONS PEN NSYLVAN IA Kin g of Prussia KO P Town C e n te r Glen Mills G l e n E a g l e S hop p in g C en t er Callowhill East Marke t Nor thern Liber ties ( 2021) NE W J ERSEY Cherr y Hill Ma r ke t Pl a ce a t G a rd en S ta t e Pa rk Marlton Ma r lt on S q u a re MA RYLAN D LOCATED NEXT TO OR WITHIN CLOSE PROXIMITY TO: Fe lls Point (2021) VIRGIN IA Ballston ( 2021) WASHIN GTON DC H-S treet (2021)
THE COURTYARD A community-oriented space that welcomes pets + parents from the first step. Our retail mix is a great place to discover the best new products and our inviting environment encourages pets + parents to stay awhile.
VETERINARY CARE Heart + Paw is a full service veterinary center with state of the art dental, radiology and surgery as well as routine wellness. We bring the best of everything you need for your pet into one space towards healthier, happier animals. Our textured, non-slip floors makes for happier pet paws and the variety of soft seating options in the courtyard of each of our centers helps you and your pet feel more at home. We have designated cat-only waiting and exam rooms to put our feline patients at ease, too
STATE OF THE ART TREATMENT Heart + Paw offers state of the art medical treatment, including digital dental, radiology, surgery and ultrasound. We also are using a medicine dispensing system on par with human medicine for the wellbeing of pets and our staff. Our cloud-based PIMS system is tailored specifically to us and integrates with our digital ecosystem for both the care team and the pet parents.
GROOMING SPA Our stylists will pamper your pets so that they can look and feel their best. Complete with considered touchpoints like custom shampoo in our signature scent, plush Brooklinen towels, and a tailored walk- in tub for larger dogs, our grooming spa redefines what animal styling can be and elevates the experience for your pet.
DAYCARE We provide a safe, friendly, and climate controlled doggie daycare. We believe that Play should be enriching and rewarding. To ensure dogs have a safe place to play, all Play Coordinators are CPR certified and educated on styles of play, signs of stress, and how to balance play and rest for the health of each dog.
User Interface
TECH FOC USED
MARKETING INITIATIVES EVENTS + ACTIVATIONS GRASSROOTS PRINT MAILERS PARTNERSHIPS LOCAL CONNECTORS APARTMENTS, COUNTY, CENTER, ETC. INFLUENCERS CONTENT - RADIO, PR, ETC DIGITAL ADS REFERRALS MERCH “ASK THE VET” Marketing August 2019
WHAT OUR CLIE NTS SAY ABOUT HEART + PAW “ The doctor was very professional and knowledgeable. I was able to have a detailed conversation about my specific concerns and “Took my dog in for a check up after we adopted her! The vet & techs were all so sweet and took great care of her. The custom prevention plan makes it easy to track was very patient and understanding. Very high everything she needs for the year. Highly quality service! recommend! Tom, Cherr y Hi ll, NJ Devan , Kin g of Pruss ia , PA Avera ge Google R ating 4.98 Base d on over 1,000 rev iews
Our Team
PARTNER PRACTICES Heart + Paw has partnered with best-in-class independent practices and is committed to building something new, distinct and lasting. We believe that together, we can provide the highest quality of care to the discerning pet parent while also protecting financial interests, work/life balance, and well-being of the veterinary professional.With a dedicated Business Development team, we currently have 3 acquisitions. New Milford, CT S aug er ties, N Y Greensburg, PA
SUPPORT CE NT ER TEAM Ashley Schrag Client Experience Manager
In the News
TOP STORIES ABC Action News: Coronavirus and Your Pet Green Philly: New pet store with ‘green’ grass opens in Philly NBC Philadelphia : Live Video Segment Check out our NBC 10 live coverage from Cherry Hill, NJ Dr. George Melillo, on Philadelphia Local 6 Action News about Heart + Paw focuses on local makers, recycled grass & other sustainable COVID-19 effects on your pets. finds for your BFF Fast Company: Innovation by Design Awards Courier Post: Heart + Paw opens in Cherry Hill Metro News: Heart + Paw offers one-of-a-kind services 2019 Honoree Heart + Paw opens pet services center in Cherry Hill for pets and pet parents
Investment
WAUD CAPITAL PARTNERS In 2018, Waud Capital Partners announced the launch of Heart + Paw. Waud Capital has committed $100 million of equity capital to support the growth of Heart + Paw. Based in Chicago, Waud Capital Partners is a leading growth-oriented private equity firm with total capital commitments of approximately $2.1 billion since its founding in 1993. Waud Capital partners with exceptional management teams to build market leading companies within two industries: healthcare services and business and technology services. Since its founding, the Firm has successfully completed over 250 investments, including platform companies and follow-on opportunities. x
FREQUENTLY ASKED QUESTIONS Whe re do an imal s relieve themselves ? We have t op of t he line K9 grass, a ful l dr ain age syst em t hat all ow s for immediate fl ow th rough of liquids, daily ster ilization and dog g ie toi lets f or solid waste. Do you o f fer boarding? We do not o f fer boarding ser vices at th is time. No pets are w ith in our facilities ove rni ght. Can yo u co-exi st with other pet retai lers ? Yes, our retail pro duct of ferings compr ise a ver y min or por tio n of our business. We bel ieve we would have synerg i es w i t h ot he r pe t retai le rs. Are you ope n ever y day? What a re your general hour s o f o p er atio n? We are open Monday through S aturday. We are closed on Sundays. We are open Mo nday through Friday 7 AM - 6 PM and S aturday 8 AM - 4PM.
Thank you for your consideration!
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