The Impact of Cloud Computing on the Management and IT Consulting Industry
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The Impact of Cloud Computing on the
Management and IT Consulting Industry
Today’s Speakers
Joseph Kornik Andy Mulholland Dr. Chad M. Lawler Ted Kempf
Publisher & Global Chief Technology Director, Cloud Computing Service Industries Director
Editor in Chief Officer Consulting Practice Microsoft Dynamics
Consulting Magazine Capgemini Hitachi Consulting
1What is the Cloud? Why so much confusion? New Markets
& Revenues
Productivity of People Innovative Business Models
Front Office Social Networking Digital Transformation
Internal Collaboration Servicing customers
Tablets & Smart Phones Front Office Revolution
?
Evolution of IT Capabilities Computing Resource Shift
Virtualisation of Data Center Everything as a Service
Flexibility and Agility IaaS, PaaS, & SaaS
Development & Test
Back Office External
Internal Resourcing
| Overview
Together. Free your energies
1
Integrated Enterprise Cloud Computing
Productivity of People Innovative Business Models
Focus is
‘Inside – Out’ Focus is
‘Outside – In’
Evolution of IT Computing Resources
Firewall
| Overview
Together. Free your energies Insert "Title, Author,
TS - SAAS CIO PRESENTATION Date"
V5.0.PPT
November
© 2010 Capgemini. All 2006
rights reserved. 22
2
© 2010 Capgemini. All rights reserved. 1Example; Servicing the Aircraft
Cloud based Services
Real Time Operations and reactions
Between staff sharing information
Back Office IT And communications
Outside-In
Back Office IT
Back Office IT
Back Office IT
Back Office IT
Traditional IT Applications
Individual synchronised predictions Inside-Out
On plane scheduled arrival and
Activities with staff Inside the Firewall Back Office IT
| Overview
Together. Free your energies
3
© 2010 Capgemini. All rights reserved. 212/6/2011
www.hitachiconsulting.com
The Impact of Cloud Computing
on the Management and IT
Consulting Industry
Best Practices Webinar
Tuesday, December 6, 2011 at 1:00 pm (ET) Dr. Chad M. Lawler
Director of Consulting Services
Cloud Computing
chad.lawler@hitachiconsulting.com
www.hitachiconsulting.com/cloud
© Copyright 2011 Hitachi Consulting
Discussion Agenda - Impacts of Cloud on Consulting
1. IT Delivery Model is Changing
2. Consulting is Changing
3. Focus is on Integration & Delivery Speed
4. New Capabilities Required
© Copyright 2011 Hitachi Consulting 1
112/6/2011
Vast Cloud Ecosystem of Numerous Cloud Services
SaaS PaaS
IaaS Source: Cloud Times
© Copyright 2011 Hitachi Consulting 2
IT Supply Chain - Relationship Management & Service Integration
Improve IT Supply Chain
Æ IT Organizations Must Become More Effective IT Supply-Chain Managers
Æ IT value is largely defined by its role as the owner of the IT infrastructure
Æ Primary value of IT is evolving from operator role,
role moving to managing IT supply chain
Create More Value
Æ IT can create value for their business & better position IT as an enabler/growth driver
Æ Must spend less time on IT issues and more focus on IT supply chain management
Æ Emphases on managing partners, outsourced IT and cloud services providers
Relationship Management & Service Integration Focus
Æ IT organizations will have to excel at relationship management
Æ Become more adept at coordinating widely distributed activities and services
© Copyright 2011 Hitachi Consulting 3
212/6/2011
Complex Cloud Ecosystem Relationships
Services Cloud Services Consumers
Providers
Complex Cloud Ecosystem
Æ Community of interacting
companies & consumers selling
and using cloud services
Æ With a complex set of technology
& business forces & relationships
SaaS
Driving Shift in IT Consumption
Æ Increase in service providers,
stakeholders & business
relationships to be managed
PaaS
Need for Intermediaries
Æ Requires integration capabilities to
connect & enable cloud potential
Æ Cloud Service Brokers (CSB)
IaaS
© Copyright 2011 Hitachi Consulting 4
Consulting Companies/SIs as Intermediary Cloud Brokers
Services Cloud Services Channels Brokers Consumers
Providers
VARs Marketplace
B k
Brokerage
Technologies &
Platforms
SaaS
System Marketplace
Integrators Brokerage
Technologies &
Platforms
PaaS
Consulting
Companies Marketplace
Brokerage
g
Technologies &
Platforms
Value-Add
IaaS Service
Developers
© Copyright 2011 Hitachi Consulting 5
312/6/2011
Cloud Service Broker Benefits
Cloud Simplification
Æ Cloud ecosystem solution that reduces complexity of cloud service adoption & delivery
Æ Automation of complex & challenging processes that inhibit cloud service on-boarding
Cloud Single Point of Ownership
Æ Multiple cloud IaaS, Paa & SaaS solutions aggregated into a single point of ownership
Æ Orchestration provides a single point of relationship across multiple cloud solutions
Cloud Improvement
Æ Improved cloud sourcing and implementation options
Æ Brokerage orchestration & marketplace solutions simplify buying process & management
Æ Contracting Æ Integration Æ Testing
Æ Billing Æ Planning Æ Service Management
Æ Support
Æ Procurement Æ Customization
Æ Migration
Æ Provisioning Æ (SLA) Management
Æ Automation
Æ Upgrades Æ Contract Management
Æ Aggregation
© Copyright 2011 Hitachi Consulting 6
Impacts of Being Intermediary Cloud Brokers
Change in Service
Æ Consulting Organizations should evolve their business, operations and delivery models
Æ Must provide consulting services plus cloud service integration
Æ Requires New Skills,
Skills Expertise & Methodologies
Change in Delivery
Æ Solution Delivery Moves to the Cloud Platform
Æ Type of Services Delivered Changes - Mobile cloud apps, Managed cloud services
Æ Cost of Delivery and Structure Changes
Change in Speed
Æ Increased rate of service with rapid delivery timeframes
Change in Revenue Model
Æ Revenue model changes from one-time to consulting plus ongoing incremental revenue
© Copyright 2011 Hitachi Consulting 7
412/6/2011
Summary - Cloud is Changing IT Consulting
IT Delivery Model is Changing
Æ Push IT Supply Chain to Pull IT Supply Chain
Æ From “Inside-Out”, to “Outside-In”
Consulting is Changing
Æ From Development & Implementation
Æ To Aggregation, Integration & Managed Services
Focus is on Integration & Delivery Speed
Æ From Long Solution Lifecycles
Æ To Rapid Cloud-based Delivery Model
New Capabilities Required
Æ Cloud Integration, Aggregation, Customization Management & Governance
Æ Via New Service Broker & Delivery Platforms with Integrated Consulting Services
Æ Requires New Skills, Expertise & Methodologies
© Copyright 2011 Hitachi Consulting 8
Dr. Chad M. Lawler
Director of Consulting Services
Cloud Computing
www.hitachiconsulting.com/cloud
chad.lawler@hitachiconsulting.com
Toll free 1.877.664.0010
© Copyright 2011 Hitachi Consulting 9
5PRISM FY11 12/6/2011
Microsoft’s Business
Entertainment Search Productivity
Devices
Business Applications
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not
be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 1PRISM FY11 12/6/2011 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 2
PRISM FY11 12/6/2011
high level capability map
Opportunity Management Resource Management Project Management Capacity Management
Common Industry Capabilities
Revenue & Cost Acc. Time Management Talent Management Expense Management
Invoicing / Billing Request & issue Tracking Knowledge Management Performance Analysis
Core Microsoft Dynamics Financial Management
AX Capabilities (GL, AR, AP, FA, WF, BI) Budgeting and Forecasting Procurement Human Capital Management
Application Foundation Master Data Reference Data Global Engines
Framework Server Tools Client
Microsoft Technology Stack
Amsterdam
Dublin
Quincy Chicago
Japan
Hong Kong
Boydton
Des Moines
San Antonio
Singapore
Multiple global CDN locations
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not
be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 3PRISM FY11 12/6/2011 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 4
Today’s Speakers
Joseph Kornik Dr. Chad M. Lawler
Publisher & Director, Cloud Computing
Editor in Chief Consulting Practice
Consulting Magazine Hit hi Consulting
Hitachi C lti
jkornik@consultingmag.com chad.lawler@hitachiconsulting.com
Andy Mulholland Ted Kempf
Global Chief Technology Officer Service Industries Director
Capgemini Microsoft Dynamics
andy mulholland@capgemini com
andy.mulholland@capgemini.com edwardk@microsoft com
edwardk@microsoft.com
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