Supporting providers to keep people safe - 2018 conference report - Cornwall Council
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Supporting providers to keep people safe 2018 conference report
Overview
Over 100 people accepted the invitation to join us at the Safeguarding Adults Board (SAB) Conference
at the Pavilion Centre, Wadebridge, on Friday 9 March 2018. The conference supports one of the
SAB priorities, to work with commissioners and providers to improve the availability and quality of care
and support in Cornwall and the Isles of Scilly. The day proved to be a huge success and this report
provides useful information which was showcased on the day so that you can be informed and get
involved in the various opportunities that are available.
Guest speakers on the day included Fiona Field, Ben Allen, Teresa Kippax, Naomi Campbell, Aisling
Khan, Sue Miner, Justin Sharp, Michael Paisley and Kate Kennally. We also ran five workshops during
the afternoon:
1. Adult safeguarding process.
2. Deprivation of Liberty Safeguards.
3. How quality is measured.
4. CQC statutory notifications.
5. EPIC robots.
Workshop lead, Teresa Kippax, provides an update on the ‘what good statutory notifications look like’
workshop:
“ The CQC is undertaking a comprehensive review of statutory notifications guidance,
process and reporting mechanism as part of the Monitor programme. This has been a major
undertaking and is still in development. However we can advise that:
• We will implement guidance which is sector specific, clear and distinguishes quality of
care issues from safeguarding.
• We aim to develop an online reporting mechanism which will reduce the burden on
providers, have checks in place to help providers decide what to report and categorise
incidents by a priority level.
The expected outcomes are:
• More robust and timely reporting of abuse incidents.
• Clarity about what is safeguarding and what is quality of care.
• Reduce the number of incidents incorrectly being reported as a statutory notifications.
• Reduce the number of incidents being reported as safeguarding (which are not) to local
authority safeguarding teams.
• Reduce the burden on providers, local authorities and CQC inspectors.
We will soon embark upon formal co-production internally and externally both on the content
“
of forms and the guidance and regulated services will be encouraged to be involved
You can read more about our guest speakers, including Ben Allen from Oomph Wellness, and the
workshops in the conference programme available on the Safeguarding Adults Board webpage.
The slides used in the workshops are also accessible via our webpage.
2018 conference report
14 people shared their thoughts on the day using
the #SABConference2018 hashtag. Tweets from
the conference reached 176 people and generated
320 impressions.
Page 3
Find out more about our
marketplace stallholders
iCareIMove
www.icareimove.com
Fun and effective wellbeing and exercise for the cared for and their carers. Everyone is entitled to
move and age well. The iCareiMove® community tackles inactivity, improving health, education
and quality of life of the older population and those that work with it through an engaging range of
fun, effective and safe exercise and wellbeing programmes, at an affordable subscription - flexibility
and variety gives us the leading edge. We recognise that not one product fits all solutions. Ours is
a wellness experience like no other. Explore our services and let us plan your journey. To find out
more email info@icareimove.com.
Care Safety Direct
businessadvice@cornwall.gov.uk
Regulations can be confusing and a legal minefield, yet getting it right can have huge benefits for
your business– that’s why we’re developing Care Safety Direct.
Aimed at adult care providers in Cornwall, the audit package will ensure you are compliant with key
regulatory functions like health and safety, fire safety and food safety, and also give you:
• Evidence for CQC, Quality Assurance.
• Peace of mind and the reassurance your non-care regulatory responsibilities are sufficiently
addressed.
• More time to do what you do best: care, and spend time with your service users and
colleagues.
To ensure Care Safety Direct suits your needs and is the best it can be, we would be very
grateful if you could spare a couple of minutes to answer a few questions about it (all answers are
anonymous). Take the survey.
Marketplace
2018 conference report
Cornwall Fire and Rescue Community Safety Service
Cornwall Fire and Rescue Community Safety Service (CFRCSS) can offer a number of services to
ensure people in Cornwall are safe in their own homes. Accidental dwelling fires are a priority for
CFRCSS focusing on home fire safety prevention messages, promoting greater awareness of the
fire risks to reduce the number of fire related casualties.
We are able to offer home fire safety checks (HFSC) and ‘living safe and well’ (LSW) visits. We will
provide advice on how to prevent fires in the home by:
• Identifying and raising awareness of the potential risks in their home - including electrical safety
to ensure their sockets are not overloaded.
• Making sure they know what to do in order to reduce or prevent these risks.
• Helping them put together an escape plan in case a fire breaks out in the future.
• Ensuring they have adequate smoke/ carbon monoxide detection.
LSW visits due to start in April, where our prevention team will be offering advice on those above
along with health and well-being advice. We have also created a number of referral pathways to
other health professionals for expert advice on areas such as falls prevention, healthy living, social
isolation, smoking cessation and more.
We are also able to supply specialist fire detection equipment for those hard of hearing, fire
retardant bedding and throws and mats along with fire suppression systems (sprinkler systems) for
those most at risk. To request a HFSC or LSW visit please contact us on 0800 3581 999 or email
csadmin@fire.cornwall.gov.uk.
Our prevention team are also available to offer training to other agencies on the fire hazards
within the home and what to look out for when visiting clients. We would also like to emphasize
the dangers with using emollient creams within the health care industry. If you would like more
information telephone 07970 141 027 or email phoare@fire.cornwall.gov.uk.
Energy Wise
Energy Wise is Community Energy Plus’s Big Lottery funded advice project which aims to help
vulnerable households escape from the misery, anxiety and ill-health caused by fuel poverty.
Our new three-year project provides advice over the phone as well as in the home for vulnerable
householders who need face to face advice or advocacy support for energy related issues.
The service our caseworkers provide includes:
• Access to grants for heating and insulation.
• Advice on saving energy and money.
• Help to understand energy bills, switch tariffs , manage energy debt and other issues with
energy suppliers.
• Advice on reducing condensation and mould.
• Links to services provided by other local organisations.
If you have clients who are struggling to heat their homes or deal with energy bills, please contact
us to make a referral. Call freephone 0800 954 1956 or email advice@cep.org.uk.
Page 5
Freebird Associates Our aim is to support health and social care providers develop confidence and competence in their practice, especially in the areas of adult safeguarding, human rights, the Mental Capacity Act and Deprivation of Liberty. Whilst our programmes are underpinned by research and evidence-informed practice, our philosophy is that for learning to be effective and transferred into practice, it must be accessible and meaningful to learners. We facilitate open sessions which can be booked through Eventbrite. We can also deliver bespoke sessions for your organisation and will tailor programmes to meet your specific needs. We are currently planning a Train the Trainer for level one adult safeguarding and if you would like further information about this, email info@freebirdassociates.com. Our website gives further information on what we can offer. We are committed to partnership working with providers and try to keep our prices as cost-effective as possible to support the development of practice that enhances the wellbeing of individuals with care and support needs. Get in touch if you would like to discuss how we can support you and your team. Hydration Care Consultancy Ltd @hydrationlead Hydration Care Consultancy Ltd (HCC) aims to address the much publicised and unacceptable problem of poor hydration in elderly and frail care. Founded in March 2018 by Naomi Campbell RGN, based on her ten years focus on hydration issues and unique nursing insight into the challenges and complexities of helping a person to drink and eat as best they can, to keep hydrated. The ROC Hydration Care Assessment Tool is included in the NHS England Enhanced Health in Care Homes, Vanguard learning guide (EHCH element 1.3) for ‘Hydration and Nutrition’ and as a quality indicator in NHS Kernow CCG ‘Operating Standards for Care Homes’. An independent evaluation of ROC by Kent Surrey Sussex Academic Health Science Network (2017) confirmed that care homes using ROC had markedly less unplanned acute admissions for UTIs and falls compared to those homes who did not use this simple tool. ROC is also included as a case study for the NHS England ‘Leading Change Adding Value’ programme. Hydration Care Consultancy provides advice, bespoke workshops and training programmes to support all concerned to review if their established practice for assessing, monitoring and reviewing fluid and food intake is fit for purpose and represents the best interest of individuals receiving care in hospitals, care homes, domicile and primary care. To achieve this HCC also focuses on the specific needs of families, care staff, care providers, medics, acute services, commissioners and regulators. As well as supporting review of current drinking and eating aids and new product design. This innovative approach prompts everyone to ‘think differently’ about the critical importance of high quality holistic care for drinking and eating, and in doing so highlights the negative consequences and impact of spiralling financial demands and complaints caused by inadequate basic care. For more information email naomi.campbell@hydrationcareconsultancy.co.uk. 2018 conference report
EPIC
www.plymouth.ac.uk/research/epic
EPIC is a project that supports the main themes that came out of the conference – improving
quality of care through collaboration and innovation – with a focus on technology. It is funded by
the European Regional Development Fund so all of our support is free – we are really keen to work
with local health and social care organisations to help support innovation in care provision across
Cornwall and the Isles of Scilly.
The project focuses on a range of technology from robots to virtual reality, from smart speakers
to sensors, from wearables to communication devices and from interactive games to apps and
beyond. We believe that technology should not replace personal care but be there to support and
enhance it.
If you are interested in how technology could support your care delivery, your organisation, your
service users etc we can help. We can explore your area of interest, we can support you in a
technology innovation using our team or linking you with a local technology company. In many
cases we can also provide grant support – we have £600,000 to invest.
If you have an idea for an innovation, a challenge where you think technology might help or just
want to discuss what technologies might support the delivery of quality social care then please get
in touch using the details below. We hold a series of events which are free to attend and have a
regular project newsletter to help you keep you in touch with what is going on. We would love to
hear from you.
Our next main event is the Technologies in Care Homes Conference taking place on 24 April
2018. It’s free to attend. The conference includes presentations from Professor Wendy Moyle, a
World Leading Researcher from Australia, and other leading UK projects on the use of technology
in care home settings – with a particular focus on communication and therapeutic robots. Held at
Lanyhdrock Hotel and Golf alongside the presentations there will be a technology showcase and
opportunities to network. For more information and to register click here.
Tremorvah Industries
www.tremorvah.co.uk
A Cornwall Council organisation with over 50 years experience in healthcare. We understand the
needs of people with disabilities and limited mobility and we pride ourselves in being known for our
supportive, caring and friendly attitude, our ability to provide high quality information, equipment to
help people remain independent and our competitive prices. For more information telephone 01872
324340 or email enquiries.tremorvah@cornwall.gov.uk.
Living for Independence (also known as ALFI) is sometimes called a lifeline or emergency alarm.
Our trained Operating team answer alarm calls 24/7. They are based at a local TSA (Telecare
Services Association) Accredited, monitoring centre. The service is available from as little as 0.51
pence per day. Telephone 01872 224521 or email lifelineadmin@cornwall.gov.uk
Page 7
What’s next
We were delighted to hear from so many of you on the day.
Feedback from the day
Continuing the successful conference, the work of the
Safeguarding Adults Board continues at a pace. We have a three “Brilliant, informative and
year strategy which describes the ten priorities we have agreed to fun”
deliver.
“Very passionate and
The conference was one part of delivering three priorities: innovative speakers”
“Great to see so many
Work with commissioners and providers to committed people wanting to
1 improve the availability and quality of care and
support.
make a difference”
“It certainly seemed like
positive movement was in
the air from my perspective”
2 Share best practice to prevent minimise and
respond to harm.
“Adult safeguarding is about
engaging hearts and minds
and the conference hit the
mark”
Working together to make sure adult “An excellent conference.
3 safeguarding standards keep adults safe and
minimise risk of harm.
I found it very interesting
and certainly providing us
as a service many leads
and contacts with partner
This work will continue and gain momentum during 2018/19. professional organisations to
work together to reduce risk
Alongside this, we will be completing our work on improving and harm in Cornwall and
governance of the SAB during 2018 and beginning to develop our the Isles of Scilly”
approach to quality assurance and standards as our other two
priority areas. “Positive themes and
colourful presentations”
During the summer, the SAB will have a development day where
we will review the remaining priorities in the strategy and decide “I have made some fantastic
which ones will become the work plan for the following 12 months. connections today”
If you would like to know more about the work of the Safeguarding Adults Board, please contact us.
Contact details
Sarah Scoltock, Business Manager Adult Safeguarding Triage: 01872 326433
T: 01872 323613 Access (for public use): 0300 1234 131
E: Sarah.Scoltock@cornwall.gov.uk E: safeguardingadultsboard@cornwall.gov.uk
www.cornwall.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults/safeguarding-adults-boardYou can also read
