Super Member Guide Additional Information - Super Member Guide Additional Information

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Super Member Guide Additional Information - Super Member Guide Additional Information
Super Member Guide
 Additional Information

Super Member Guide
Additional Information                                 1 July 2020

  1300 130 780   mypartner@lucrf.com.au
  lucrf.com.au   PO Box 211 North Melbourne VIC 3051
Super Member Guide Additional Information - Super Member Guide Additional Information
The information in this document forms part of the Super
    Member Guide – Product Disclosure Statement. Issued 1 July
    2020 for the Labour Union Co-operative Retirement Fund
    (LUCRF Super) USI LUC0001AU ABN 26 382 680 883 by the
    Trustee of the Fund, L.U.C.R.F Pty Ltd ABN 18 005 502 090
    AFSL 258481.
    You should read the information in this document as well
    as the relevant Super Member Guide – Product Disclosure
    Statement (PDS), the Insurance Guide, the Investments Guide
    and the Fees and Costs booklet before making a decision to
    invest. All documents are available at lucrf.com.au or by calling
    1300 130 780.
    The information in this document is general only and does not
    take into account your personal financial situation, objectives
    or needs. It is essential that you read the PDS and consider
    obtaining financial advice tailored to your own circumstances
    before making a decision about the Fund.
    Ratings (awards) are only one factor to be taken into account
    when deciding whether to join LUCRF Super. Visit lucrf.com.au
    or call 1300 130 780 to find out more. The Trustee holds
    Australian Financial Services Licence No. 258481 which
    authorises it to provide personal financial advice.
    This Super Member Guide – Additional Information, the PDS,
    the Insurance Guide, the Investments Guide and the Fees and
    Costs booklet do not take the place of the Trust Deed, which
    is a legal document governing the operation of the Fund.
    The Trust Deed is binding on the Trustee, all contributing
    employers and all members of the Fund. A copy of the Trust
    Deed and Rules is available at lucrf.com.au.
    Information contained in this document and the PDS is current
    at the date of preparation.

    Changes and updates
    Where advance notice is not required or is otherwise
    impossible, information on changes will be provided as soon
    as practicable following the change. The most up-to-date
    copy of this document is available by contacting LUCRF
    Super on 1300 130 780 or at mypartner@lucrf.com.au, or
    by visiting lucrf.com.au.

    Contact us
           1300 130 780
           lucrf.com.au

2 | Super Member Guide – Additional Information | 1 July 2020
Super Member Guide Additional Information - Super Member Guide Additional Information
For over forty years,
we’ve put our members
first. We exist to help them
achieve financial dignity,
now and in retirement.

What’s inside
About LUCRF Super                                                                   4
How super works                                                                     5
Contributing to your super                                                          6
Accessing your super                                                              10
Rolling over your super                                                           13
Nominating beneficiaries                                                          14
How super is taxed                                                                16
How to open an account                                                            19

                          Super Member Guide – Additional Information | 1 July 2020 | 3
Super Member Guide Additional Information - Super Member Guide Additional Information
About LUCRF Super

LUCRF Super (the Labour Union Co-operative Retirement Fund) was established in
1978 as Australia’s first industry superannuation fund. Our creation helped to expand
Australia’s superannuation system beyond a privileged few to every worker.
Today, we look after approximately 126,000 members and 23,000 employers. We have
more than $6.4 billion in funds under management.

   When you join us, you’ll benefit from:

              Solid long-term                                                        An award-winning
            investment returns                             Competitive fees                fund

            A friendly, in-house                              Personalised            A wide range of
               contact centre                               financial advice        investment options

                  Flexible                            Practical information and   A secure mobile app and
              insurance cover                           educational seminars       online account access

4 | Super Member Guide – Additional Information | 1 July 2020
Super Member Guide Additional Information - Super Member Guide Additional Information
How super works

Superannuation, or super, is money saved over your working life for your retirement.

The money in your super account includes:
•   your employer’s contributions                                       What does LUCRF Super offer?
•   your own contributions                                              We’re a public offer fund, which means anyone can join.
•   any government contributions you may be eligible for                We offer:

•   any investment earnings that apply.                                 •   a MySuper Balanced investment option that
                                                                            operates as a default option
Your employer is generally required to make Superannuation
Guarantee (SG) contributions to your super equal to a
                                                                        •   10 investment choices including single and multiple
                                                                            asset class options
percentage of your salary. The current SG rate is 9.5%.
                                                                        •   three pension products:
The government also encourages you to add to your super by
                                                                            – a transition to retirement pension – if you wish to
providing tax savings on contributions, investment earnings,
                                                                              ease into retirement
and withdrawals from your account when you’ve reached your
preservation age (between 55 and 60, depending on when you                  – a retirement pension – if you wish to retire completely
were born).                                                                 – a disability pension – if you’re permanently incapacitated
                                                                        •   flexible insurance
Choice of fund                                                          •   Personal Plan membership – available if you don’t have
You’re generally free to choose your super fund, although some              a contributing employer, you’re self-employed or you’re
workplaces are covered by awards or workplace agreements                    the non-working spouse of a LUCRF Super member.
that specify default funds.
The default account your employer makes payments into must
be a MySuper account, like our MySuper Balanced account.

    How your super account works

      Contributions                                                             Deductions
      • Employer and SG contributions                                           • Fees and other charges
      • Personal contributions (voluntary)                                      • Insurance premiums
      • Salary sacrifice contributions                                              (if applicable)
      • Government co-contributions                                             •   Government taxes
          (if eligible)                                                         •   Withdrawals
      •   Spouse contributions                       Net                        •   Net investment returns                Your
      •   Other approved payments                    investment                     (if negative)
                                                                                                                          super
      •   Roll-ins (transfers from other funds)      returns                                                              balance

    IMPORTANT

    Take LUCRF Super with you                                       To choose LUCRF Super as your super fund, or to take us with
                                                                    you when you change jobs, complete a Choice of Super Fund
    Leaving an employer doesn’t mean you have to leave us.
                                                                    Form. You can do this by:
    Keeping your super in one account throughout your working
    life means you avoid paying multiple fees to different funds,   •   completing the form online at lucrf.com.au and emailing it
    and helps your super grow faster.                                   to your employer’s pay office
                                                                    •   downloading the form from our website and handing the
                                                                        completed form to your employer’s pay office.
                                                                    Call us on 1300 130 780 if you need any help.

                                                                            Super Member Guide – Additional Information | 1 July 2020 | 5
Super Member Guide Additional Information - Super Member Guide Additional Information
Contributing to your super

The money your employer puts into your super is a great kick-start to your retirement
savings. Making extra contributions while you’re working can lead to a more
comfortable retirement.
                                                                    Salary sacrifice
   Types of contributions                                           This is an arrangement with your employer to pay part of your
                                                                    gross (before-tax) salary directly into your super account.
   Generally, there are two types of contributions that can be      If you’re considering making salary sacrifice contributions, ask
   made to your super:                                              your pay office whether:
                                                                    •   your employer allows you to make this type of contribution
     Concessional (before-tax) contributions
                                                                    •   a salary sacrifice arrangement will affect any of your work
     These include salary sacrifice contributions or                    entitlements, such as bonuses, allowances, leave, severance
     contributions for which a tax deduction is claimed,                benefits and income protection insurance.
     such as employer SG contributions.
                                                                    Be aware that salary sacrifice contributions count towards your
                                                                    total income when determining your eligibility for Centrelink
     Non-concessional (after-tax) contributions                     payments and the government super co-contribution.

     These are contributions made from after-tax income             Learn more about salary sacrifice at lucrf.com.au. To start
     such as your take-home pay or other savings you                salary sacrifice contributions, complete the Request for
     may have.                                                      Payroll Deduction Form, available on our website or by calling
                                                                    1300 130 780, and hand it to your pay office.

                                                                    Low income superannuation tax offset (LISTO)
                                                                    If you’re a low-income earner, the government will refund or offset
  IMPORTANT                                                         the tax you paid on your before-tax contributions by making a
                                                                    payment back into your super.
  You don’t have to provide us with your tax file number (TFN).     To be eligible:
  However, there are tax implications if you don’t. See the ‘How
                                                                    •   your adjusted taxable income must be $37,000 or less per year
  super is taxed’ section in this guide for more details. We also
  won’t be able to accept any personal contributions from you       •   concessional (before-tax) contributions must be made into
                                                                        your super account by 30 June
  without your TFN. This includes contributions made by your
  spouse on your behalf.                                            •   you must not have been a temporary resident of Australia for
                                                                        any part of the financial year
                                                                    •   you need to make sure we have your TFN. If we don’t have
Concessional contributions                                              your TFN, we won’t be able to accept a LISTO payment on
                                                                        your behalf.
These include employer contributions and those made under
a salary sacrifice arrangement. They’re taxed at a rate of 15%.     The maximum payment you can receive in a financial year is
                                                                    $500. Visit ato.gov.au for more information.
Employer or SG contributions
Under the Superannuation Guarantee (SG) legislation,
                                                                    Splitting contributions with your spouse
your employer is required to contribute 9.5% of your wages          Concessional contributions may be split between you and
(calculated on your ordinary time earnings) into the super fund     your spouse, as long as you’re both LUCRF Super members.
of your choice. Some employers are also bound by awards or          A ‘spouse’ is defined as someone (of any gender) who:
workplace agreements to pay more than this. These awards or         •   you’re in a relationship with that has been registered
agreements may also specify default funds.                              under a prescribed state or territory law, or
You’re generally eligible for SG payments if you’re over 18 and     •   although not legally married to you, lives with you on a
earn more than $450 per month (before tax).                             genuine domestic basis in a relationship as a couple.

6 | Super Member Guide – Additional Information | 1 July 2020
Super Member Guide Additional Information - Super Member Guide Additional Information
Contributing to your super

You can split up to 85% of your concessional contributions              Contributions to a spouse account
each financial year, up to the concessional contributions cap           You can help your spouse build their super by making extra
(see page 8). You can only make one contribution split per              contributions into a LUCRF Super account on their behalf.
financial year.
                                                                        If you make a spouse contribution on behalf of a non-working
Your spouse must either be:                                             or low-income-earning spouse, you could qualify for an
•   under their preservation age (whether they’re working or not),      18% tax rebate. The maximum rebate per financial year is
    or                                                                  capped at $540 when a spouse contributes $3,000 or more.
•   between their preservation age and 65, and not retired.             To be eligible for a spouse rebate, your spouse must earn
To make a contribution split with your spouse, complete the             an assessable income (plus reportable fringe benefits and
Contributions Splitting Form available by calling us. You must          reportable employer super contributions) of less than $40,000
lodge your application with us either:                                  for the financial year in which the spouse contribution is made.
                                                                        Other conditions apply. Visit ato.gov.au for more details.
•   in the financial year immediately after the financial year in
    which the contributions were made, or                               If your spouse already has an account with us, your spouse
                                                                        contribution(s) can be accepted immediately. If not, they’ll need
•   in the financial year the contributions were made only if you
                                                                        to open an account before any spouse contributions can be
    close your account before the end of that financial year.
                                                                        accepted.

    Limits apply to the amount of concessional contributions you can    For the definition of ‘spouse’, see the ‘Splitting contributions
    contribute into your super in a financial year. See ‘Contribution   with your spouse’ section on page 6.
    limits and conditions’ in this section for more information.
                                                                        Downsizing contributions into your super
                                                                        If you’re 65 or over, you can make a non-concessional
Non-concessional contributions                                          (after-tax) contribution into your super account from the sale
                                                                        proceeds of your family home (up to $300,000 for individuals
These are generally personal contributions made into                    or up to $600,000 for couples). Your downsizer contribution
your super from after-tax income. Non-concessional                      won’t count towards your contributions caps (see page 8) or
contributions aren’t subject to the 15% contributions tax.              be affected by the total superannuation balance test in the
They’re tax-free when you eventually withdraw them from                 year you make it. However, there’s still a transfer balance cap
your super regardless of your age.                                      of $1.6 million that you can move into retirement phase.
The government super co-contribution                                    Additional eligibility criteria apply – visit ato.gov.au for details.

If you’re a low-income earner, the government will contribute up
to 50 cents for every dollar you put into your super, to a maximum      Contribution limits and conditions
of $500 per year. To receive the full co-contribution amount for        Contribution limits apply to both before and after-tax
the 2020/21 financial year, you must earn a total gross income          contributions.
of less than $39,837 in that year. If you earn more than this, the
                                                                        Contribution limits are for each person, not each super
co-contribution gradually reduces and stops altogether if your
                                                                        account. They apply to all of your super accounts, not just
total gross income exceeds $54,837 for that year.
                                                                        those held with us.
Eligibility for the government super co-contribution
                                                                        The work test
To receive the government super co-contribution, you must:
                                                                        If you’re aged 67 to 74, you must also satisfy a work test before
•   be an Australian permanent resident under 71                        you can make any voluntary super contributions. This means
•   earn 10% or more of your total income from eligible                 you must work a minimum of 40 hours of paid employment in a
    employment, from running a business, or a combination               consecutive 30-day period within the financial year of payment.
    of both
                                                                        Under the work test exemption (effective from 1 July 2019), you
•   earn a total gross income of less than $54,837 per year             can make voluntary contributions for an additional 12-month
•   have given your TFN to your super fund                              period from the end of the financial year in which you last met the
•   make a personal (after-tax) contribution into your super            work test, as long as:
    account by 30 June                                                  •   your total super balance is below $300,000 at the end of the
•   lodge an income tax return.                                             previous financial year
                                                                        •   you satisfied the work test in the previous financial year
                                                                        •   you have not previously relied on the work test exemption.

                                                                               Super Member Guide – Additional Information | 1 July 2020 | 7
Contributing to your super

Concessional (before-tax) contribution limits
The concessional contributions cap is $25,000 per year,
regardless of your age.
A 15% tax is applied to concessional contributions.
However, if your total adjusted income, including concessional
contributions, is more than $250,000 per year, you’re considered
a high-income earner and an additional 15% tax will apply. This
is known as the ‘Division 293 tax’.
If you make contributions to your super over the concessional
contributions limit, the excess amount will be included in
your assessable income for the financial year and taxed at
your marginal tax rate. You’ll also be charged interest by the
government for the delay in receiving the tax from you.
A tax offset that reduces your tax liability applies to excess
contributions. This accounts for the 15% tax on contributions      Non-concessional (after-tax) contribution limits
that applied when the contributions were paid to your account.
                                                                   The non-concessional contributions cap is $100,000 per year.
You can elect to have up to 85% of the excess concessional         You cannot make non-concessional contributions if you’re over
contributions refunded back to you. The released amount will       75, or if your total super balance is $1.6 million or more. If you do,
not count towards your non-concessional contributions cap.         they’ll be treated as excess contributions subject to extra tax.

                                                                   If you’re under 65
  Handy tip                                                        You can contribute up to $300,000 in total over a three-year
                                                                   period, depending on your total super balance (on 30 June
  You can ‘carry-forward’ any unused amount of your                of the previous financial year). This is known as the
  concessional contributions cap from previous years (on a         ‘bring-forward’ rule. Visit ato.gov.au for more details.
  rolling basis for five years), provided your super account       If you’re 65 to 74
  balance at the end of the previous financial year was less
                                                                   You can contribute up to $100,000 each year, provided you
  than $500,000.
                                                                   passed the work test (see page 7) in that financial year.
  Amounts carried forward that haven’t been used after five        There’s no bring-forward option if you’re 65 or over.
  years will expire. The first financial year in which you can
  access unused concessional contributions (accumulated
                                                                     Important: As at 1 July 2020, a bill currently before Federal
  since 1 July 2018) is 2019/20.                                     Parliament contains a proposed change to the bring-forward rule
                                                                     to also apply to those aged 65 and 66. If it passes, it’s likely to be
                                                                     backdated to 1 July 2020, and details will be published at lucrf.com.au.

                                                                   What happens if you exceed your contribution limits?
                                                                   Excess contributions made over the contribution limits will be
                                                                   subject to extra tax (see the ‘How super is taxed’ section on
                                                                   page 6 for more information).
                                                                   The non-concessional contributions cap is calculated at four
                                                                   times the level of the (indexed) concessional contributions cap.

                                                                     Handy tip

                                                                     For more information about concessional and
                                                                     non-concessional contributions, visit the Australian
                                                                     Taxation Office (ATO) website at ato.gov.au.

8 | Super Member Guide – Additional Information | 1 July 2020
Contributing to your super

 How to make personal contributions

 You can make personal contributions into your account by:

      1. BPAY®                                                                         2. Payroll deduction
      BPAY is a quick and easy way to make personal                                    Complete the Request for Payroll Deduction Form,
      contributions online, or by phone, directly into your                            available at lucrf.com.au or by calling 1300 130 780, and
      account at any time.                                                             hand it to your pay office.
      When making a contribution by BPAY, enter the biller code
      and your Customer Reference Number (CRN).
      Your CRN can be obtained from your online account,                               Note: There’s a $100,000 maximum BPAY transaction value.
      your annual statement, or by calling us.                                         Payments may take up to four days’ processing time and will be
                                                                                       effective the day the funds are received in our bank account.
      Biller Code: 484 469
                                                                                       ®Registered to BPAY Pty Ltd ABN 69 079 137 518.
      BPAY CRN: (contact us if you don’t know your CRN)

                                                            Can you make a contribution?

                                                                                               Your age
     Contribution type
                                               Under 65               65-66                 67-69                   70-74                    75+

     Concessional (employer SG)

     Concessional (salary sacrifice
                                                                                       Yes, if you meet         Yes, if you meet
     and contributions by
                                                                                        the work test#           the work test#
     self-employed members)

                                                                                         Yes, if you’re         Yes, if you’re
     Non-concessional*                                                                employed and meet      employed and meet
                                                                                        the work test#         the work test#

     Non-concessional                                           Yes, if you meet       Yes, if you meet        Yes, if you meet        Yes, if you meet
     (proceeds of downsizing)                                  additional criteria^   additional criteria^    additional criteria^    additional criteria^

                                                                                                                Yes, if you’re 70
                                                                                                                 or under as at
     Government
                                                                                                                30 June for the
     co-contributions
                                                                                                             financial year of your
                                                                                                             personal contribution
 #
   To satisfy the work test, you must work a minimum of 40 hours of paid employment in a consecutive 30-day period within the financial year
 of payment. See page 7 for details.
 ^
     Visit our website or ato.gov.au for details of eligibility criteria.
 * For a spouse contribution, your spouse must be under 65 years old (or meet the work test or work test exemption if they’re aged 65 to 69). As at
 1 July 2020, a bill currently before Federal Parliament contains a proposed change to the maximum age for spouse contributions to increase from
 69 to 74. The work test will not apply if a spouse is aged 65 or 66, but it will apply if they’re aged 67 to 74.

                                                                                            Super Member Guide – Additional Information | 1 July 2020 | 9
Accessing your super

As super is money saved for your retirement, there are rules around when you can access it.

What’s your preservation age?                                         Unrestricted non-preserved benefits
From 1 July 1999, all contributions and fund earnings, regardless     Unrestricted non-preserved benefits can be paid out to you
of their source, are preserved within the super system until you      on request, regardless of your age, employment situation or
retire. Under government regulations, you can only withdraw your      financial position. These are generally benefits that you’ve
super once you reach a minimum age (called your ‘preservation         already become entitled to receive but have voluntarily decided
age’) and you meet a condition of release. Your preservation age      to keep within the super system.
depends on your date of birth as outlined below.
                                                                          Handy tip
                Preservation age by year of birth
                                                                          If you’ve chosen to invest your super in multiple investment
    Date of birth                         Preservation age                options, you can specify which option your super payments
                                                                          are withdrawn from. Call us on 1300 130 780 for more
    Before 1 July 1960                            55                      information.
    1 July 1960 – 30 June 1961                    56

    1 July 1961 – 30 June 1962                    57
                                                                      When can you access your super?
    1 July 1962 – 30 June 1963                    58                  You can have your benefit paid directly to you if you meet one or
    1 July 1963 – 30 June 1964                    59                  more of the following criteria:

    After 30 June 1964                            60
                                                                      •   You’re 65 or over.
                                                                      •   You’re 60 to 64 and have ceased a gainful employment
                                                                          arrangement since turning 60.

Benefit types                                                         •   You’ve reached your preservation age, have permanently
                                                                          retired from the workforce and you don’t intend to work again
Your super is classified as one or more of the following benefit          for 10 or more hours per week.
types. These classifications may impact your ability to access your
                                                                      •   The super you’d like to claim is classified as an unrestricted
super before you reach your preservation age.                             non-preserved benefit.
Preserved benefits                                                    •   You meet the criteria for early release (outlined later in
                                                                          this section).
Preserved benefits must generally be kept in a super fund until
after you’ve reached your preservation age and you’ve retired.        If you believe you meet one (or more) of the above criteria and
                                                                      would like to make a claim, call us on 1300 130 780.
Restricted non-preserved benefits
Contributions that went into super before 1 July 1999 may be          The First Home Super Saver Scheme
classified as restricted non-preserved benefits. This means
that those benefits can only be paid out to you once you stop         If you’re a first-home buyer, you can apply to withdraw voluntary
working for the organisation that made those contributions,           contributions you’ve made to your super after 1 July 2017 to
or meet a condition of release.                                       use as a home deposit. You can withdraw up to $15,000 per
                                                                      year, and $30,000 in total. The contributions must be made
                                                                      within your existing annual concessional and non-concessional
                                                                      contributions caps.
                                                                      To withdraw these contributions, and their associated earnings,
                                                                      for a first-home deposit, you’ll need to make a request to the tax
                                                                      commissioner. Eligibility criteria apply. Visit ato.gov.au for more
                                                                      information.

10 | Super Member Guide – Additional Information | 1 July 2020
Accessing your super

Accessing your super early                                           Terminal medical condition
There are some exceptional circumstances under which you             Your super benefit may be released early where your life
can apply for the early release of the preserved and restricted      expectancy is 24 months or less. To make a claim, you’ll need to
non-preserved parts of your benefit. These are outlined here.        provide us with two medical certificates (one from your general
                                                                     practitioner and one from your treating specialist) stating that
You have a small amount of super                                     your life expectancy is 24 months or less.
If you have less than $200 in your super account and you’re
no longer employed by the organisation which made those                IMPORTANT
contributions, you can apply to have your benefit paid out.

Severe financial hardship                                              A different rule applies to terminal illness insurance
                                                                       claims. For details read our Insurance Guide, available at
If you’re under preservation age
                                                                       lucrf.com.au or by calling 1300 130 780.
You’ll need to have been receiving a qualifying Centrelink
income support payment for a period of 26 continuous weeks.
You’ll also need to provide sufficient documentary evidence to       Permanent incapacity
support your claim that you’re unable to meet reasonable and
                                                                     Your benefit may be released early if you become permanently
immediate family living expenses.
                                                                     incapacitated. You’ll need to submit medical certificates from
If you’re over preservation age                                      two legally qualified medical practitioners stating that because
                                                                     of ill health (physical or mental), you’ll never again be in gainful
You need to have been receiving a qualifying Centrelink income
                                                                     employment for which you’re reasonably qualified by education,
support payment for a combined period of 39 weeks after
                                                                     training or experience. Note that payment under this condition
reaching your preservation age. In addition, when making your
                                                                     only allows for the release of money from your super account
application, you must not be gainfully employed (either full-time
                                                                     and doesn’t automatically entitle you to an insurance payout.
or part-time) but not yet fully retired from the workforce.
There are limits to how much and how often you can make a            Temporary early release of super (COVID-19)
claim due to severe financial hardship. Your benefit payments        If you’ve been financially affected by COVID-19, you may be able
may also be subject to tax.                                          to access up to $10,000 in the 2020/21 financial year. You’ll need
                                                                     to apply directly with the ATO between 1 July and 24 September
                                                                     2020. Visit ato.gov.au for details.
  IMPORTANT

  If you’re considering making a claim for the early release
  of your super due to severe financial hardship, call us on
  1300 130 780. We’ll help you work out if you’re eligible and
  guide you through the process.

Compassionate grounds
In specific circumstances, you can apply to the ATO to have your
super benefit, or part of it, released on compassionate grounds.
The ATO must be satisfied that your application meets the criteria
for early release.
Grounds under which the ATO will consider an application
include situations where you or your dependants incur costs
for medical treatment, medical transport, funeral assistance,
palliative care, modifications to your house or car due to severe
disability, or preventing foreclosure on your mortgage or home.
Contact the ATO directly on 131 020 if you have any questions.

                                                                          Super Member Guide – Additional Information | 1 July 2020 | 11
Accessing your super

Temporary residents departing Australia                                 If your benefit is $5,000 or more:
If you’re a temporary resident who has permanently departed             You’ll need to complete a ‘Certification of Immigration Status and/
Australia, you’re eligible for the early release of your preserved      or request to cancel a Temporary Resident visa’ form (Form 1194)
super under specific circumstances. This is known as a                  and submit it to the Department of Home Affairs (DHA). The form
departing Australia superannuation payment (DASP).                      is available at homeaffairs.gov.au or by calling the DHA on 131 881.
                                                                        The DHA will confirm your eligibility for payment and forward your
You’ll be liable to pay withholding tax at 35% (45% without a
                                                                        completed application to us.
TFN) on the taxable component when it’s paid to you.
                                                                        Please note that we can only pay your DASP via electronic funds
Your DASP will be subject to 65% tax if:
                                                                        transfer to a valid Australian bank account in your name.
•   you hold or have held a 417 (Working Holiday) or 462
    (Work and Holiday) visa (or an associated bridging visa),           What happens if you don’t claim your DASP?
    and had super contributed for you while working under               If you don’t claim your super benefit from us within six months
    either of these visas                                               of the expiry or cancellation of your temporary visa, we may be
•   your DASP is paid to you on or after 1 July 2017.                   required to pay your benefit to the ATO as unclaimed money.
                                                                        In this case, you’ll need to claim any benefit directly from the
The 65% rate will apply to your total DASP amount, including any
                                                                        ATO. While we’re not obliged to issue you with an exit statement
super you may have earned while working under a different visa.
                                                                        if your DASP benefit is transferred to the ATO, you can ask us to
Australian and New Zealand citizens, or permanent residents             send you one.
of Australia who depart the country even on a permanent basis,
                                                                        To claim your benefit from the ATO you can:
do not qualify under this criteria. If you move to New Zealand on
a permanent basis, you may elect to transfer your whole benefit         •   call +61 2 6216 1111 from outside Australia
to a New Zealand KiwiSaver account, provided you satisfy                •   call 131 020 if you’re within Australia
certain conditions.
                                                                        •   email DASPmail@ato.gov.au
Applying for a DASP                                                     •   visit ato.gov.au.
If your benefit is less than $5,000:                                    Email us at mypartner@lucrf.com.au for details or to obtain
The quickest and easiest way to have your benefit paid is               the relevant claim form.
by completing the online application at ato.gov.au. You can
also complete an ATO ‘Application for departing Australia
superannuation payment (DASP) from a super fund or retirement
savings account’ form (NAT 7204), and send it, with certified
copies of supporting documentation, to us. The form is available
at ato.gov.au. If you need help, call the ATO on 131 020 if you’re in
Australia, or +61 2 6216 1111 from overseas.

12 | Super Member Guide – Additional Information | 1 July 2020
Rolling over your super

Rolling over your super into a single account is one of the most important things
you can do to grow your super.

If you’ve had more than one job, you may have more than one           Inactive, low-balance accounts
super account. This means you could be paying more than one
set of fees, which can reduce your retirement savings.                If you have a super account that is deemed to be an inactive,
                                                                      low-balance account, your super will be transferred to the ATO.

Combine your super into LUCRF Super                                   How do you know if you have an inactive,
Simply call us on 1300 130 780 to arrange a rollover of your          low-balance account?
super over the phone.                                                 Your account is an inactive, low-balance account if:
Alternatively, complete the Transfer Between Funds Form               •   it has a balance of less than $6,000
available at lucrf.com.au and return it to us.
                                                                      •   it hasn’t received any rollovers or contributions in 16 months
We’ll notify you when we’ve received your money from other            •   there’s no insurance with the account
super funds.
                                                                      •   you haven’t made any changes to your investment options,
You’ll need to lodge a separate Transfer Between Funds Form               insurance coverage or binding beneficiary nominations
for each super account you’d like to transfer into LUCRF Super.           for 16 months

Before you combine your super accounts, check to see if any           •   you haven’t informed the ATO that you do not want your
insurance will be altered or cancelled as a result of rolling out         inactive, low-balance account transferred to them.
your super.                                                           You can check your account balance and transactions at
                                                                      any time by logging in to your online account, using our mobile
Super search consent                                                  app, or calling us on 1300 130 780.
With your consent, we can use your TFN to search for                  If you’d like to keep your account with us, you can complete
any lost, unclaimed or active super accounts you may                  an Inactive Low-balance Account Authorisation Form, available
have. If we find any, we can help you combine it into one             on our website, and send it back to us. We’ll notify the ATO on
LUCRF Super account.                                                  your behalf.
You can provide your consent:
                                                                      What happens if your account is transferred to
•   in writing using the Member Application Form or, if               the ATO?
    you’re already a member, the Super Search Consent Form
                                                                      Where possible, the ATO will combine the balance of your
    available on our website or by calling us
                                                                      transferred account into an active account you may have with
•   over the phone (your identity must be confirmed)                  another super fund. If you don’t have an active account with
•   by emailing your details and consent to                           another fund, your account will be managed by the ATO.
    mypartner@lucrf.com.au

•   by logging in to your online account.

Lost super
Any super you have with us is deemed to be ‘lost’ if:
•   no contributions or rollovers have been received into your
    account for 12 continuous months and we’ve never had a
    current address for you, or we’ve been unable to contact you
•   you have not contacted us or accessed your account online

•   you haven’t advised us that you wish to stay with us
•   you transferred to us from another super fund as a lost
    member and we haven’t found or been advised of a
    new address.
If your account balance is less than $6,000, it will be transferred
to the ATO. Once your funds are transferred to the ATO, any
insurance you had with us will be cancelled.

                                                                            Super Member Guide – Additional Information | 1 July 2020 | 13
Nominating beneficiaries

It’s important to consider where you’d like your super savings to go in the event of your
death. The person or people you choose are called nominated beneficiaries.

You can let us know who you’d like to receive your benefit          To ensure that your nomination continues to reflect your wishes,
by making either a non-binding or binding nomination.               it’s important that you update it if there’s a significant change in
                                                                    your personal circumstances (e.g. death, marriage, divorce, or
All forms are available at lucrf.com.au or by calling
                                                                    the birth or adoption of a child).
1300 130 780.
                                                                    What’s an ‘interdependent relationship’?
Non-binding nomination                                              Two people have an interdependent relationship if they have a
You nominate who you’d prefer your death benefit to be paid         close personal relationship (whether or not related by family), and
to and the Trustee will use this as a guide when deciding how       •   they live together, and
your benefit will be distributed. However, your nomination is
                                                                    •   one or each of them provides the other with financial
not legally binding and it may not be reflected in the Trustee’s        support, and
final decision. The Trustee also takes into consideration your
circumstances at the time of your death, and other eligible         •   one or each of them provides the other with domestic
people that you may not have nominated.                                 support and personal care.

To advise us of your preferred non-binding nomination, please       Two people can also have an interdependent relationship if they
complete the relevant section in the Member Application Form.       have a close personal relationship (whether or not related by
If you’re already a member, you can make or update your             family) and don’t fulfil the above criteria because one or both of
non-binding nomination at lucrf.com.au or by completing             them suffer from a physical, intellectual or psychiatric disability.
a Change of Details Form.                                           What’s a ‘close personal relationship’?
                                                                    A close personal relationship involves one person’s
Binding nomination                                                  demonstrated and ongoing commitment to the emotional
Under a binding nomination, the Trustee must pay your death         support and wellbeing of another.
benefit to the person(s) you have nominated (subject to
                                                                    It excludes those who provide domestic support and personal
superannuation law). Binding nominations are valid for three
                                                                    care under an employment contract or a contract for services,
years. You’ll need to confirm your nomination within this period
                                                                    or on behalf of another person or organisation such as a
for it to remain valid. You can change or cancel your binding
                                                                    government agency, a body corporate, or a benevolent or
nomination at any time.
                                                                    charitable organisation.
If your nomination is invalid, or hasn’t been received by us when
you pass away, your death benefit will be paid at the Trustee’s     What happens if you don’t make a nomination?
discretion in accordance with our Trust Deed.
                                                                    Your death benefit will be distributed at the Trustee’s discretion.
To advise us of your binding nomination, please complete            The Trustee will gather information about your family situation,
the Binding Death Benefit Nomination Form.                          any dependants, and the provisions in your will, amongst other
Please note that the Trustee may be legally prevented from          things, before making a decision.
paying a nomination if a court order stops them from doing so.

Who can you nominate?                                                   IMPORTANT
You can nominate one or more of your dependants, or your legal
personal representative (LPR) as a binding nomination. Your LPR         You can now request for your spouse or child to receive your
is generally the executor of your estate.                               death benefit as an income stream. The income stream can
                                                                        either be commenced with us or rolled over to another super
Dependants can include:                                                 fund. To be eligible to receive a benefit as an income stream,
•   your spouse                                                         your dependant must be:
•   your child (including a child from a same or different-sex          •   your spouse
    relationship, a child of your spouse or from a previous             •   your child who is under 18
    association brought into a relationship, or an adopted child,
    stepchild or ex-nuptial child)
                                                                        •   your child who is between 18 and 25 and financially
                                                                            dependent on you
•   a person with whom you have an interdependent relationship
                                                                        •   your child who has a permanent disability, or
•   someone who’s financially dependent on you.
                                                                        •   in an interdependent relationship with you.

14 | Super Member Guide – Additional Information | 1 July 2020
Nominating beneficiaries

                                                      Nominating beneficiaries – a summary
                      Non-binding nomination                                        Binding nomination

  What’s the          This nomination is only used as a guide for the               The Trustee is required to follow your instructions on
  difference          Trustee when deciding how your death benefit will             how you want your death benefit to be distributed.
  between             be distributed. It’s not legally binding.                     It’s important to ensure that your nomination is valid and
  each type of                                                                      those nominated are your dependants or LPR.
  nomination?                                                                       The nomination form must be signed in the presence of
                                                                                    two witnesses who are over 18 and aren’t nominated as
                                                                                    beneficiaries.
                                                                                    If your binding nomination has not been received by us
                                                                                    when you pass away, your death benefit will be paid at
                                                                                    the Trustee’s discretion.

  How many            No limit.                                                     No limit, but they must be your dependant(s) or LPR.
  beneficiaries can
  you choose?

  Who can you         A death benefit can generally only be paid directly to        You can only nominate your dependant(s) or LPR.
  nominate as         your dependant(s) or LPR.
  beneficiaries?      You can nominate someone else (e.g. a friend), but
                      the Trustee must be satisfied that all of your possible
                      dependants are considered.

  How long does       For as long as you’re a member of LUCRF Super, or until       For three years from the date of your signature,
  your nomination     you lodge a new nomination.                                   provided your form has been received and accepted by
  last?                                                                             us. We’ll write to you when your nomination is about to
                                                                                    expire. If left to expire, your nomination will no longer be
                                                                                    binding and will only be used as a guide for the Trustee
                                                                                    when distributing your death benefit.

  Can you change      Yes, at any time.                                             Yes, at any time.
  your choice or      Go to Members Online at lucrf.com.au or complete a            You must complete a Binding Death Benefit Nomination
  nomination?         Change of Details Form to change your non-binding             Form.
                      nominations.

                                                                                Super Member Guide – Additional Information | 1 July 2020 | 15
How super is taxed

The impact of tax on your super depends on your individual circumstances.
This section provides a general guide to tax rules that currently apply.

It’s important to note that tax law is complex and may                  What happens if you exceed your
change in the future.
                                                                        contributions caps?
To help you make good choices regarding your super, it’s
                                                                        Limits apply to the amount of concessional and
recommended that you seek advice from a professionally
                                                                        non-concessional contributions you can make without
qualified and independent financial planner before making
                                                                        having to pay extra tax. See the table on the following
any decisions.
                                                                        page for more information.

When is tax taken out of your super?                                    Claiming a personal contribution as a
Under Australian law, tax may be deducted:                              tax deduction
•   from before-tax contributions received into your
                                                                        If you’re under 75, you may be able to claim a tax deduction for
    account, including:
                                                                        personal super contributions (including if you’re between 67
    – super contributions from your employer                            and 74 and you meet the work test on page 7). You can claim
    – any salary sacrifice payments you’ve arranged out of              a deduction for personal super contributions made on or after
       your before-tax salary                                           1 July 2017 if:
    – contributions where a tax deduction has been claimed              •   you made the contribution to a complying super fund
    – rollovers from an untaxed fund                                        (like LUCRF Super)
•   from any investment earnings (if tax is due, it will be deducted    •   you meet the age restrictions
    prior to declared returns being applied to member accounts)         •   you notify us in writing of the amount you intend to claim
•   when you withdraw a benefit from your super account.                    as a deduction, and
                                                                        •   we then give you written acknowledgement of your notice
How much tax do you pay on investment                                       of intent to claim a deduction.
earnings?                                                               The contributions that you claim as a deduction will count
We pay a maximum of 15% tax on our investment earnings.                 towards your concessional contributions cap. If you exceed
This is deducted from our gross investment earnings and not             your cap, you’ll have to pay extra tax on the excess amount.
directly from your super account.                                       Any excess concessional contributions will count towards
                                                                        your non-concessional contributions cap.
Tax on contributions
                                                                        Notice of intent
Super contributions fall into two categories:
                                                                        You’ll need to advise us each year of the amount you’re claiming
1. concessional contributions made with before-tax income               as a tax deduction by submitting a notice to us in accordance
2. non-concessional contributions made with after-tax income.           with the Income Tax Assessment Act. Please complete a
                                                                        ‘Notice of intent to claim or vary a deduction for personal super
                                                                        contributions’ form (NAT 71121) available at ato.gov.au.
    Handy tip                                                           Your intent must be made to us at whichever is the earlier of:

    If you’re thinking about making extra contributions into your       •   the day you lodge your personal tax return for the financial
                                                                            year in which you made the contribution
    super, it’s always best to talk to a qualified financial adviser.
    To speak with one of our financial advisers call us on              •   the end of the financial year following the financial year in
    1300 130 780.                                                           which the contributions were made
                                                                        •   the day you commence a retirement pension or transition to
                                                                            retirement pension with us
                                                                        •   the day you withdraw funds from your LUCRF Super account
                                                                        •   the day you rollover your balance to another super fund.
                                                                        We’ll then send you a letter acknowledging your intention to
                                                                        claim your personal contribution as a tax deduction.

16 | Super Member Guide – Additional Information | 1 July 2020
How super is taxed

                                                                       Contributions – a summary

                                Concessional (before-tax) contributions                         Non-concessional (after-tax) contributions

     Contribution type          •   All employer contributions including the                    •   Voluntary member contributions
     and description                Superannuation Guarantee (SG)                               •   Government co-contributions
                                •   Salary sacrifices                                           •   Spouse contributions
                                •   Contributions where a tax deduction is claimed

     Tax entering super         15%^                                                            0%

     Caps (contribution         •   $25,000 per year#                                           •   Up to $100,000 per year, or
     limits) for 2020/21                                                                        •   $300,000 (over a three-year period using the
                                                                                                    ‘bring-forward’ rule)*

     Tax on amounts over        Included in assessable income and taxed at marginal             You’re able to release your excess contributions and
     the caps                   rates (less a 15% tax offset)                                   include earnings in assessable income. If you don’t
                                                                                                withdraw earnings or excess contributions, you’ll be
                                                                                                taxed at 47%
 ^
   Those earning over $250,000 in total adjusted income per annum will be liable for an extra 15% tax (known as the ‘Division 293 tax’) on top of the
 15% tax that applies to concessional contributions when they enter the Fund.
 #
  Excess concessional contributions may be refunded. If your total super balance is less than $500,000 on 30 June of the previous financial year,
 you may be able to carry forward your unused cap amounts for up to five years. Visit ato.gov.au for details.
 Available if you’re under 65 at 1 July in the relevant year. Please see page 8 for proposed changes to the ‘bring-forward’ rule for those aged 65 and 66.
 *

 Note: If your super balance is more than $1.6 million, you cannot make non-concessional contributions. Visit ato.gov.au for more details.

                                                                                      Super Member Guide – Additional Information | 1 July 2020 | 17
How super is taxed

Tax on benefit payments
                                                                            IMPORTANT
The amount of tax deducted from a benefit payment will depend
on your circumstances (including your age), the type of benefit
you receive and the components of your benefit.                             Make sure you give us your TFN
                                                                            You don’t have to provide your TFN. However, if you don’t:
If you’re under 60
                                                                            •   you’ll pay higher tax. Funds are required to pay the
Tax may be deducted when your benefit is paid out of the                        highest rate of tax to the ATO at the end of the income
super system as outlined in the following table:                                year for super accounts without a valid TFN (tax of 35%
                                                                                is payable in addition to the 15% contributions tax).
                                                                                The additional tax will be refunded if you provide a
    Tax                       Maximum tax applied                               valid TFN to us within a three-year period
    component                 if you’re under 60*                           •   we won’t be able to accept personal (after-tax)
                                                                                payments from you. This means you could miss out
    Tax-free                  0%                                                on receiving the government co-contribution through
    Taxable for               Under preservation age                            us (if you’re eligible)
    2020/21                   • 20% tax (plus the Medicare levy)            •   you may have difficulties tracking any lost super you
                                                                                may have.
                              Preservation age to 59
                              • The first $215,000* is tax-free             We are authorised to seek your TFN under the
                              • Amounts over $215,000 are taxed at          Superannuation Industry (Supervision) Act 1993. We will
                                15% (plus the Medicare levy)                use your TFN in confidence and only for legal purposes
   *
     Departing Australia superannuation payment (DASP) benefits
                                                                            including finding or identifying superannuation benefits
   attract different tax rates to those in the above table (see page 12).   where there is insufficient information, calculating tax on
                                                                            benefit payments and providing information to the tax
                                                                            commissioner.
If you’re 60 or over                                                        We may also provide it to the trustee of any other
No tax is payable for benefit payments to members aged 60 or                superannuation fund to which benefits may be transferred.
over. When you receive a benefit payment from us, we’ll give you            We will not pass your TFN on to any other fund if you advise
a statement showing the breakdown of your benefit and any tax               us in writing not to. Where an employee provides a TFN for
applied to the various tax components.                                      employment purposes, it is also approved to be quoted for
                                                                            superannuation purposes and your employer must pass the
                                                                            TFN on to us within 14 days. These purposes may change in
Terminal medical condition, death and                                       the future as a result of changes to legislation.
permanent incapacity benefits
These are taxed at different rates depending on your age, when
you become disabled and to whom the benefit is payable (for
death benefits). The calculation of the actual level of tax is
complex. Contact the ATO on 131 020 or call us on 1300 130 780
for more information.

18 | Super Member Guide – Additional Information | 1 July 2020
How to open an account

If you’re joining us through an employer

                    Complete the Member Application Form. Once you’ve completed this form, send it to us,
    Option 1.       or hand it to your employer.
                    If you’d like to apply for insurance other than the default cover, please read our Insurance Guide and
                    complete the Insurance Election Form or Income Protection Form (if you’re eligible). Please send your
                    insurance forms to us only (do not hand them to your employer).

                    Complete the Choice of Super Fund Form (online or printed). Once you’ve completed this form,
    Option 2.       hand it to your employer if you completed a printed copy, or email it to them if you completed the form online.
                    The form includes a Notice of Compliance that your employer may need.

  After you’ve completed one of the steps above, we’ll send you a welcome letter that includes your account details and
  other information.

If you’re joining us without a contributing employer
(known as a Personal Plan membership)
You can still enjoy the benefits of a LUCRF Super membership if you don’t have an employer who pays SG contributions into your
account. This could be the case if you’re self-employed, the spouse of a LUCRF Super member, or your employer pays super into
another default fund at your workplace.

                    Complete the Member Application Form. Send your completed form to us.
     Step 1.        You must also include your first payment or roll-in form, along with certified proof of identification.
                    We’ll open your accounts when your first payment or rollover is received. You can make your first payment a
                    number of ways – see page 9 for payment options.
                    Note: If you’d like to apply for insurance cover please read our Insurance Guide and complete the relevant form(s).

  IMPORTANT

  Make sure you’ve also read our Super Member Guide
  (Product Disclosure Statement), Fees and Costs booklet,
  Insurance Guide and Investments Guide. All forms and
  publications are available at lucrf.com.au or by calling
  1300 130 780.

                                                                            Super Member Guide – Additional Information | 1 July 2020 | 19
How to open an account

Cooling-off period                                                    Change of name
                                                                      When advising us of a name change, you must provide us with
If you have a contributing employer
                                                                      certified proof. The following documents are accepted as proof
No cooling-off period applies.                                        of a formal change of name:
If you don’t have a contributing employer                             •   marriage certificate
(Personal Plan members only)                                          •   deed poll name change certificate
If you change your mind about joining us after submitting your        •   new birth certificate
application, you can cancel your membership within:                   •   a decree nisi (divorce papers).
•   19 days of us receiving your application, or
                                                                      Signing on behalf of another person
•   14 days of the date of your welcome letter.
                                                                      If you’re signing something on behalf of another person, you’ll
To cancel your membership, you’ll need to send your request           need to provide certified proof of the link between you and the
in writing to:                                                        other person. You can use one of the documents below, as well as
LUCRF Super                                                           your other certified ID (such as your driver licence or passport):
PO Box 211                                                            •   guardianship papers
North Melbourne VIC 3051
                                                                      •   Power of Attorney.
If you cancel your membership during this period, any preserved
and restricted non-preserved benefits will have to be transferred     Certification of personal documents
to another complying Australian super fund or retirement
savings account. You won’t be entitled to receive any investment      All copied pages of original proof of identification (including
returns, and your initial contribution may be reduced by any tax      all linking documents) need to be certified as true copies of
deductions made.                                                      the original document by a person authorised to do so. The
                                                                      person who is authorised to certify the documents must sight
                                                                      the original and the copy to make sure that both are identical.
Proof of identification (ID)                                          They then must ensure that all pages are certified as true copies
When you become a Personal Plan or LUCRF Pension member,              by writing or stamping “This is a true and correct copy of the
and you’re rolling in other super benefits, or you’re requesting a    original” on the copy, followed by their signature, printed name,
payout or transfer-out of your super or pension, you may need         qualifications and the date.
to provide a certified copy of your proof of ID. The following are
                                                                      In accordance with Anti-Money Laundering and Counter-Terrorism
legally accepted documents:
                                                                      Financing Rules Instrument 2007 (No.1), people that can certify copies
1. One of these government-issued photographic ID                     of the originals as true and correct for these purposes include:
   documents:                                                         •   a pharmacist
•   current Australian driver licence                                 •   a registered medical practitioner
•   Australian passport (current or that hasn’t been expired for      •   a police officer
    more than two years)
                                                                      •   a registrar or deputy registrar of a court
•   current foreign passport, or
                                                                      •   a Justice of the Peace
•   other current Australian government-issued photographic ID
                                                                      •   a permanent employee of Australia Post with two or more
    (such as a proof-of-age card or Australian tertiary institution
                                                                          years of continuous service
    student card).
OR
                                                                      •   an officer with, or authorised representative of, a holder
                                                                          of an Australian Financial Services Licence (AFSL) with two
2. One of these government-issued, non-photographic                       or more years of continuous service.
   ID documents:
                                                                      If you’re currently outside Australia, you’ll need to have copies of
•   birth certificate or birth extract                                your original documents certified by consular staff at an Australian
•   citizenship certificate                                           embassy, high commission or consulate. If you’re unable to reach
•   current foreign driver licence, or                                one of these places, your documents can be certified by a:

•   current Centrelink pension card.                                  •   notary public

And one of these documents showing your address:
                                                                      •   Justice of the Peace

•   utility bill (less than 3 months old)
                                                                      •   judge of the court

•   local government rates notice (less than 3 months old)
                                                                      •   registrar or deputy registrar of a court.

•   government benefits notice (less than 12 months old), or
•   tax assessment notice (less than 12 months old).

20 | Super Member Guide – Additional Information | 1 July 2020
How to open an account

Document verification service (DVS)                                      How do you lodge a complaint?
Alternatively, if you’ve signed the declaration on the Member            Complaints can be made by calling 1300 130 780 or writing to:
Application Form, you can send us a scanned photo of your                The Complaints Officer
Australian driver licence, Australian passport or Medicare card and      LUCRF Pty Ltd
we’ll verify your identification with the relevant government agency.    PO Box 211
Visit dvs.gov.au for more information on how this works.                 North Melbourne VIC 3051
                                                                         OR
How we communicate with you                                              complaints@lucrf.com.au
From time to time we may be required to send you important               Please provide your full name, member number and current
communications such as annual reports, member and exit                   address in your letter or email, together with a summary of your
statements, notices of material changes or significant events,           complaint. Although we’re legally required to deal with your
other member publications and/or marketing and research                  complaint within 90 days, we’ll make every effort to respond earlier.
materials that are permitted by law. We’ll do this by:                   All complaints are formally recorded and reported to the Trustee.
•   sending them to you by email or a link to a website for
                                                                         What if you’re not satisfied with the handling
    download where you or your employer or other associates
    have provided your email address on your behalf
                                                                         of your complaint?
                                                                         If you’re not satisfied with the way your complaint is handled
•   sending you an SMS where you’ve provided your mobile
                                                                         or with our reponse, you can refer the matter to the Australian
    number
                                                                         Financial Complaints Authority (AFCA).
•   enabling you to download them from a website
                                                                         AFCA is an independent body set up by the federal government to
•   subscribing you to The New Daily news subscription for free          assist members, or their beneficiaries, resolve certain complaints.
    (you can unsubscribe at any time).                                   AFCA may be able to assist you in resolving your complaint, but will
You can change your communication preferences, or, in instances,         only become involved after your complaint has been considered
opt-out, by contacting us or logging in to Members Online. By            under the Trustee’s internal dispute resolution process.
opting out of marketing communications, you’ll no longer receive         To find out how to lodge your complaint with AFCA, or if it can
marketing offers from our partners, but you’ll still receive important   be handled by them, contact them at:
information about your account, including annual statements,             Australian Financial Complaints Authority
newsletters and other important notices, as well as opportunities        GPO Box 3
to participate in research.                                              Melbourne VIC 3001
                                                                         Phone: 1800 931 678 (free call)
Protecting your privacy                                                  Email: info@afca.org.au
We respect the importance of your privacy. The Privacy Act 1988          Website: afca.org.au
(Cth) sets out Australian privacy law requirements and establishes
the Australian Privacy Principles. Under these principles, we must       Anti-money laundering and
document our practices and procedures for handling personal              counter-terrorism financing
information in a Privacy Policy.
                                                                         Under the Anti-Money Laundering and Counter-Terrorism
Our Privacy Policy outlines how we collect, store, use and               Financing Act 2006 (AML/CTF Act), we’re required to identify,
disclose your personal information to provide you with                   mitigate and monitor the money-laundering and counter-
superannuation products and services. It’s available at                  terrorism financing risks that we may face and have measures
lucrf.com.au/privacy or by calling us on 1300 130 780.                   in place to reduce these risks.
If you believe your privacy has been breached, you can make a            We’ve developed an Anti-Money Laundering and Counter-Terrorism
complaint by contacting us using the details provided here. If           Financing Program to fulfil our compliance obligations. You should
you’re not satisfied with our response, you can raise the matter         be aware that as part of our compliance with these laws:
with the Office of the Australian Information Commissioner               • we’re required to verify your identity when you withdraw
(OAIC). To find out how to make a complaint to the OAIC,                    your benefit or commence an income stream
please visit oaic.gov.au.                                                • we reserve the right to request further information to
                                                                            verify identity
Complaints process                                                       • we may have to disclose information about suspicious
                                                                            transactions to the regulator, the Australian Transaction
We have a formal process for handling any enquiries you or your
                                                                            Reports and Analysis Centre. The legislation prevents us from
beneficiaries may have in relation to a LUCRF Super account.
                                                                            informing you when any such reporting has taken place.
                                                                         Read the ‘Proof of identification (ID)’ section on the previous
                                                                         page to know more about the documents we can accept and
                                                                         how to get them certified.

                                                                              Super Member Guide – Additional Information | 1 July 2020 | 21
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