SPRING 2020 CUSTOMER SUCCESS REPORT - ROBOTIC PROCESS AUTOMATION CATEGORY - FeaturedCustomers
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2020
SPRING
CUSTOMER
SUCCESS
REPORT
ROBOTIC PROCESS
AUTOMATION CATEGORY
ROBOTIC
PROCESS
AUTOMATION
OVERVIEW
Robotic process automation (RPA)
software uses bots to automate routine
work within software programs
normally executed by an enterprise’s
employees. These solutions help to
save time and remove the need for
human staff members to perform
tedious, repetitive, and
time-consuming tasks.
To build these automations, RPA tools
present development environments
that can be followed by agents to
create workflows. These development
environments are typically
drag-n-drop, codeless systems that can
be utilized even by non-developers to
build needed processes. As an
alternative to the manual method of
creating workflows, many solutions
provide the capability to record
activities by a human in a software
program and translate them into
workflows in the RPA application.
Virtual agents execute actions
following the workflows both without
and with human intervention or
supervision.
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Customer Success Report
Ranking Methodology
The FeaturedCustomers Customer Success ranking
is based on data from our customer reference Customer Success Report
platform, market presence, web presence, & social
Award Levels
presence as well as additional data aggregated from
online sources and media properties. Our ranking
engine applies an algorithm to all data collected to
calculate the final Customer Success Report
rankings. The overall Customer Success ranking is a
weighted average based on 3 parts:
Market Leader
Content Score is affected by: Vendor on FeaturedCustomers.com with
1. Total # of vendor generated customer substantial customer base & market share.
references (case studies, success stories, Leaders have the highest ratio of customer
testimonials, and customer videos) success content, content quality score, and social
media presence relative to company size.
2. Customer reference rating score
3. Year-over-year change in amount of customer
references on FeaturedCustomers platform
4. Total # of profile views on FeaturedCustomers
platform
Top Performer
5. Total # of customer reference views on
FeaturedCustomers platform Vendor on FeaturedCustomers.com with significant
market presence and resources and enough
Market Presence Score is affected by: customer reference content to validate their vision.
1. Social media followers including LinkedIn, Top Performer's products are highly rated by its
Twitter, & Facebook customers but have not achieved the customer
base and scale of a Market Leader.
2. Vendor momentum based on web traffic and
search trends
3. Organic SEO key term rankings
4. Company presence including # of press
mentions
Rising Star
Company Score is affected by:
Vendor on FeaturedCustomers.com that does not
1. Total # of employees (based on social media have the market presence of Market Leaders or
and public resources) Top Performers, but understands where the market
is going and has disruptive technology. Rising
2. Year-over-year change in # of employees over
Stars have been around long enough to establish
past 12 months
momentum and a minimum amount of customer
3. Glassdoor ranking reference content along with a growing social
4. Venture capital raised presence.
3
2020 Customer Success Awards
Check out this list of the highest rated Robotic Process Automation software based
on the FeaturedCustomers Customer Success Report.
4
OVERALL BEST
OF ROBOTIC PROCESS AUTOMATION
5
TRUSTED BY
ABOUT UIPATH
The May 23rd, 2019 Gartner Report “Market Share Analysis: Robotic Process Automation, Worldwide on RPA Market Share –2018” declared UiPath Officially
#1. “UiPath saw the most significant revenue growth in 2018 and moved up four places in rank. This vendor achieved the market-share-leading position,
thanks to its strong partner ecosystem, active investor backing, a very focused brand-building effort and a loyal customer base. UiPath has grown
phenomenally over the past three years, reaching an industry-leading size and significant market awareness as reflected in Gartner inquiry calls.”
Previously, during 2018, UiPath was ranked Leader & Star Performer by the Everest Group and received the highest Current Offering score by the Forrester
Wave Report. Three areas of unrivaled customer value led to these accolades and leadership: innovative products; a global enterprise footprint and a
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customer-focused culture. Innovation: while Everest & Forrester gave highest marks to our current RPA products, the major VC investment in UiPath by
CapitalG (Alphabet/Google) speaks volumes about the transformational RPA technology they see coming. Global footprint: our customer & revenue
Customer references from
growth, by far the industry’s largest, is spread evenly across the Americas, EMEA & APAC - where we also have large product development centers. UiPath
currently has 33 offices in 19 countries. Customer culture: having pioneered free customer success support, we now have over 250 people helping
customers around the world - 78% of whom report RPA met/exceeded expectations (Everest Group survey). Now, we're pioneering immersion labs across
happy UiPath users
geographies where customers can reimagine the possibilities of automation. All good reasons to have us join your RPA journey!
VIEW ALL REFERENCES
"We quickly determined that UiPath and its RPA technology could give us a better way to
extract members’ clinical documents, and do it in a HIPAA-compliant manner with little to no
involvement from our clients’ technical resources."
Joe Bonazza
Director of Data Integration, Health Fidelity
“We realized quickly that complex rules were governing the type of product and service levels that customers have.
Luckily, the UiPath robot was powerful enough that we could map and develop the rules into the robot itself. If a
customer change breaks a rule, then the robot automatically marks it as an exception and immediately notifies the…
Salla Valkonen
Head of Process Automation, DNA
"I would definitely recommend UiPath as a platform of choice because of its ease of use and
flexibility. Its ecosystem provides easy integration with AI tools, the cloud and various other
synergies."
Yashpal Wala
General Manager, RPA and AI Consulting, Hexaware
"UiPath is a great technology for gluing together various systems such as databases, information systems, web and client
interfaces and legacy systems through API’s, web services and application user interfaces. The open platform allows for
development of automation robots that are not only quick and accurate, but also intelligent, with learning capabilities…
Jannie Strydom
Chief Executive Officer, LarcAI
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2020 MARKET LEADERS 8
TRUSTED BY
ABOUT AUTOMATION ANYWHERE
Automation Anywhere is the leader in Robotic Process Automation (RPA),
the platform on which more organizations build world-class Intelligent Digital
Workforces. Automation Anywhere’s enterprise-grade platform uses
software bots that work side by side with people to do much of the repetitive
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work in many industries. It combines sophisticated RPA, cognitive and Customer references from happy
embedded analytic technologies. Over 1,600 organizations use this Automation Anywhere users
AI-enabled solution to manage and scale business processes faster, with
near-zero error rates, while dramatically reducing operational costs.
Automation Anywhere provides automation technology to leading financial
services, insurance, healthcare, technology, manufacturing, telecom and VIEW ALL REFERENCES
logistics companies globally.
“With Automation Anywhere Enterprise we are able to automate processes in just 2 to 4 weeks.
The platform allows us to monitor all bots that are in operation, which lets us see productivity in
real-time.”
Tiago Machado
CoE RPA Leader, CPFL Energia
“RPA has begun to show benefits towards our corporate objectives. Thanks to Thirdware and Automation Anywhere, we
have been able to improve performance, increase efficiency and reduce our invoice backlog simultaneously. Our success
with RPA to date has given us the confidence to move forward and automate even more processes.”
Andy Anderson
Chief Information Officer, Stant
“I love the feature of being able to record keystrokes to create the automation code and then go
in and modify the code to make Automation Anywhere do exactly what I want.”
David Deering
IT Operations Administrator, Capital Communications Federal Credit Union
"RPA gave us the means to create repeatable processes that scale at the click of a button. With
Automation Anywhere’s platform in place, we can go farther, faster and exceed our customers’
expectations."
Jaimeen Trivedi
Associate Principal, ZS Associates
9
TRUSTED BY
ABOUT BLUE PRISM
In this digital era where start-ups are constantly disrupting markets, only the most agile
and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic
Process Automation (RPA), emerging as the trusted and secure intelligent automation
choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA
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supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship Customer references from
with the power of crowdsourced innovation. Blue Prism connected-RPA can automate
and perform mission critical processes, allowing your people the freedom to focus on happy Blue Prism users
more creative, meaningful work. More than 1,000 major enterprise customers leverage
Blue Prism's digital workforce, empowering their people to automate billions of
transactions while returning hundreds of millions of hours of work back to the business.
VIEW ALL REFERENCES
"Blue Prism strategically is one of the most important tactile assets we have in our arsenal. Blue
Prism enables us to work with visionary stake holders to reduce cost, flex capacity, enhance
quality and accelerate enterprise processes."
Stephen Chilton
Director of IT Services, NHS Lothian
"The benefit of RPA for the customer is that they get a quicker service that is done accurately
and without human error. Our teams benefit from RPA because they don't have to do mundane
data-entry tasks and can move to more value-added tasks."
Mick Ripley
Project Lead, Revenue and Benefits, Engie UK
“Companies need well integrated platform capabilities that can enable AI solutions at scale. Blue Prism is addressing this
demand through its API integrations with leading cloud AI partners. This should complement Blue Prism’s
well-established RPA capabilities and speed up user’s journeys to intelligent automation solutions.”
Sarah Burnett
Research Vice President, Everest Group
"Blue Prism has vastly improved our operational agility and given us the capability to react to
new market opportunities and support a successful financial product launch with an automated
process that took only two days to build."
Marie Marsden
Head of Credit Operations, Shop Direct Group
10TRUSTED BY
ABOUT CAMUNDA
Camunda is an open source software company innovating process
automation with a developer-friendly approach that is
standards-based, highly scalable and collaborative for business and
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IT. A community of thousands of users across companies such as Customer references from
Allianz, ING and T-Mobile design, automate and improve
mission-critical business processes end-to-end with Camunda. Our happy Camunda users
workflow and decision automation tools enable them to build
software applications more flexibly, collaboratively and efficiently,
gaining the business agility, visibility and scale needed to drive VIEW ALL REFERENCES
digital transformation. To learn more visit: https://camunda.com/
"Zymergen needed a workflow solution that allows modeling of complex biological manufacturing processes, display of
step-by-step directions for humans and robotics, and two-way integration with our data management systems. Camunda
gave us the balanced ability to deeply integrate with our automation and digital systems, while providing a flexible…
Aaron Kimball
CTO, Zymergen
"To stay competitive, we want to provide our customers with an easy and speedy fulfillment process. Camunda BPM
plays an important role in this as we use it to automate order execution processes, thus reducing operating costs and
shortening fulfillment time. One additional benefit is that Camunda can integrate very easily with other IT systems via…
Luka Samaržija
Head of Business Support Systems, Iskon
"We chose Camunda BPM as a lightweight product that is individually extensible due to the available source code. We
also appreciate that our system architecture (Java EE and existing application servers) is supported, which meant that
introducing Camunda BPM had a minimal impact on existing applications. Furthermore, Camunda BPM supports BPMN…
Hermann Lischka
Architecture Management, Raiffeisen Bank
"Two things are important to us for the automation of our core processes: high availability in a high-load
scenario and the integration into our existing Java EE6 programming model. Both are given with Camunda
BPM. In productive operation the following load can currently be easily handled."
Mahmut Izci
Head of IT, freenet Group
11TRUSTED BY
ABOUT HELPSYSTEMS
HelpSystems, LLC is a leading provider of systems
management, security, and business intelligence
solutions. HelpSystems software reduces data center
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costs by improving operational control and delivery of Customer references from
IT services. Founded in 1982, the company has 14 offices happy HelpSystems users
worldwide and more than 7,000 customers from small
businesses to Fortune 100 companies. Based in
Minneapolis, Minnesota, HelpSystems sells its solutions VIEW ALL REFERENCES
directly and through strategic partners worldwide.
“It’s never an error on our side when a vendor or customer doesn’t get a file. While he is satisfied
with the number of tasks that are currently being automated at Single Source, he knows that if
they need more, Automate can handle it.”
Robert Newhart
Vice President and CIO, Single Source
"Automate has all the features required for automating any process, as well as a comprehensive
toolset for monitoring and notifying staff about the status of processes and applications. After
considering all the alternatives, it really was an easy decision for me to choose Automate."
Chris Prime
Developer, Medmarc Insurance Group
"The feature that has really saved us money is online viewing—currently, we view over 175,000
pages per month online as view-only reports that are printed only if the recipient decides it's
necessary."
Deborah Richardson
Operations Supervisor, Patrick Industries
"With Skybot Scheduler, it's easy for us to set up a job that watches for a file and launches
another job when it's available. We push and pull files all day, depending on the company we're
working with."
Frank McCreery
Director of Production Operations, Service Corporation International
12TRUSTED BY
ABOUT KOFAX
Kofax’s Intelligent Automation software platform helps
organizations transform information-intensive business
processes, reduce manual work and errors, minimize
426
Customer references from
costs, and improve customer engagement. We combine
RPA, cognitive capture, process orchestration, mobility happy Kofax users
and engagement, and analytics to ease implementations
and deliver dramatic results that mitigate compliance
VIEW ALL REFERENCES
risk and increase competitiveness, growth and
profitability.
"We worked to refine and customize the Kofax solutions so that they really fit with our unique
ways of working, and we have been very impressed by the degree of sophistication and
flexibility offered by Kofax Transformation in particular."
Todd Estabrooks
Senior Departmental Information Systems Analyst, Santa Cruz County Human Services Department
“Kapow allows us to flexibly extract, integrate, deliver and utilize data from different sources
without excessive effort. Using this technology, our IT department can consolidate and display
any data on one single platform—as a self-service function."
Günter Rauter
Enterprise Portal/ Collaboration Solutions, Audi
"The Kofax and SharePoint solution means that documents can be identified, classified and
transferred into a centrally managed storage platform, reducing the need for physical storage
space."
Sandra Burch
Accounts Service Manager, Twinings
"Users are able to log in to a customised Web portal to check and approve invoices, and do not
need access to SAP. They can log in from wherever they are, it’s simple to use, and we save on
SAP user licences and training."
Steve Long
Project Team Lead, Capita
13TRUSTED BY
ABOUT NICE SYSTEMS
NICE Systems is the worldwide leading provider of software
solutions that enable organizations to take the next best action in
order to improve customer experience and business results, ensure
compliance, fight financial crime, and safeguard people and assets.
451
Customer references from
NICE’s solutions empower organizations to capture, analyze, and
apply, in real time, insights from both structured and unstructured happy NICE Systems users
Big Data. This data comes from multiple sources, including phone
calls, mobile apps, emails, chat, social media, video, and
transactions. NICE solutions are used by over 25,000 organizations VIEW ALL REFERENCES
in more than 150 countries, including over 80 of the Fortune 100
companies.
"The introduction of automated, flexible scheduling delivered cost reductions of 20
percent, producing greater efficiency and reducing our manual tasks."
Daniel Demicheli
Executive Manager, Mission Control, Itaú-Unibanco
"The NICE Cloud solution offered us the opportunity to launch in a shorter time frame by
allowing us to leverage the technical expertise at NICE and in-house support on a proven
platform. This directly translated into more cost savings over the life of the project."
Charles Suh
Manager, Business Analysis, Consumer Solutions, Telus
“NICE Real-Time Process Optimization has made it possible for Grupo Contax to increase the quality of the
services that we can deliver to our clients. This is one of the differentiators we offer in the outsourcer
market, which is critical in a scenario of increased competition and reduced margins.”
Rivaldo Barbosa
Applications Director, Contax
“We turned to NICE for process automation because we simply can’t afford mistakes.”
Michael Prokopis
VP of Strategy & Innovation, OnProcess
14TRUSTED BY
ABOUT WORKFUSION
WorkFusion's Intelligent Automation empowers
enterprise operations to digitize. WorkFusion combines
robotic process automation (RPA), AI-powered
25
cognitive automation, workflow, intelligent Customer references from
conversational agents, crowdsourcing and analytics into happy WorkFusion users
enterprise-grade products purpose-built for operations
professionals. These capabilities let enterprise leaders
digitize their operation, exponentially increasing VIEW ALL REFERENCES
productivity and improving service delivery.
“It's awesome, because with no training or reading documentation, I was able to build
and use a functioning bot in only 10 minutes.”
Greg Meyers
Chief Information Officer, Motorola Solutions
“We’ve evaluated a number of different tools and felt that RPA Express was the right tool to
match the current needs of our client but also has a capability to scale as their needs grow.”
Jim Frost
Solutions Architect, R-Path Automation
“RPA Express has lowered the work pressure for my employees and saved me an extra
FTE.”
Johan De Krom
Owner, De Krom
"Automating a business process with RPA Express reduced the workload from 2-3
people working 5 days a month to one person working 2 days per month."
Tim Riewe
RPA & IT Advisor, antites
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2020 TOP PERFORMERS
17TRUSTED BY
ABOUT APPIAN
The Appian Platform makes building, launching,
using, and changing powerful enterprise apps easy.
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Create easy-to-use, natively mobile applications. Customer references from
Unify all of your processes, data, systems, and
happy Appian users
apps. Build once and deploy everywhere. Be better
at what makes your organization stand out. And do
it all with one integrated platform that requires VIEW ALL REFERENCES
virtually no coding.
"Appian’s Work Platform helps our IT infrastructure to match our brand promise of excellence and high-performance.
Appian is fast in terms of application roll-out times, precise in terms of the control it gives us over our operations, and
modern in terms of its features, such as native mobility and social collaboration."
Alessandra Banfi
Chief Information Officer, Pirelli Tyre
"With Appian, we are able to blend enterprise innovations such as agile delivery and mobile enablement to make the
student experience at USF as easy as possible. Using Appian as an application platform supports our mission to leverage
workplace technology to better understand health and how its future can transform our quality of life."
Sidney Fernandes
System Vice President/CIO, University of South Florida
“Appian is focused on the rapid delivery of both process-centric and data/case-centric
applications. Appian was the first vendor to introduce social and mobile functionality as
foundational components. New capabilities focus on case management, data virtualization,
responsive design, and application performance tuning.”
Forrester
"Using Appian and Blue Prism together gives us greater power in automating complex
processes. Combining the two products extends the reach of our automation initiatives and
enables centralized management of the entire workforce."
Adeel Javed
Manager of Process Automation, Options Clearing Corporation
18TRUSTED BY
ABOUT EDGEVERVE
EdgeVerve Systems, a wholly-owned subsidiary of Infosys, develops
innovative software products and offers them on premise or as
cloud-hosted business platforms. EdgeVerve products help
292
businesses develop deeper connections with stakeholders, power Customer references from
continuous innovation and accelerate growth in the digital world.
EdgeVerve power their clients’ growth in rapidly evolving areas like happy EdgeVerve users
banking, distributive trade, credit servicing, customer service and
enterprise buying. Today, global corporations across financial
services, insurance, retail and CPG, life sciences, manufacturing, and VIEW ALL REFERENCES
telecommunications use EdgeVerve products.
"One of the key differentiators that IDBI Bank found in Finacle universal banking solution was its new generation
technology and its use of the Web paradigm. With features like Straight-Through-Processing, 24x7 banking,
e-Xtensibility tool kit, Finacle has indeed proved to be the right choice. With Finacle powering our core banking…
Sanjay Sharma
Vice President & Head Product Development Group, IDBI Bank
“We are impressed with Finacle Bank-in-a-Box. The speed of deployment has been a
tremendous support for Bank Sohar to achieve its ambitious growth plans and business
objectives of innovation and technology-enabled product and service differentiation.”
Mohamed AbdulAziz Kalmoor
CEO, Bank Sohar
"With the migration to Finacle, we can now serve customers comfortably. The ability to be able to create new products
is fantastic. The time to market has been reduced and we can roll out products quickly. The experience for customers is
great. I am personally impressed with the support that we are getting from the Finacle team. We have not had a single…
Kayode Ishola
Chief Information Officer, Mainstreet Bank
“Finacle treasury solution has enabled us to streamline operations, improve efficiencies and augment our service
offerings to our customers. The adaptability of the solution combined with the comprehensive functionalities delivers an
increased cost-benefit ratio and higher operational efficiencies which will enable us to achieve customer delight.”
Saša StankoviÊ
Senior Executive Director of Project Management Office, HPB
19TRUSTED BY
ABOUT EGGPLANT
Eggplant provides user-centric, digital automation
intelligence solutions that enhance the quality and
performance of the digital experience. Only Eggplant
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enables organizations to test, monitor, analyze and
Customer references from
report on the quality and responsiveness of software happy Eggplant users
applications across different interfaces, platforms,
browsers, and devices, including mobile, IoT, desktop,
and mainframe. VIEW ALL REFERENCES
“We thought the biggest challenge would be the maintenance of scripts when the look or layout of our app
would get changed slightly. But as soon as we started working with Eggplant, we realised that the tool
mitigates this effort and our scripts didn’t change. From then I knew it would be really easy, and it was.”
Jose Corral
Test Engineer, Financial Times
“For one project, every week the distribution team would have to spend two to three days loading data so that the
developers would have something to test the following week. With Eggplant, they have automated that process so they
simply press the button in Eggplant on Friday and in eight hours they have all the data they need. They more than cut…
James Briley
Manager of Unit Shop Floor System, Shaw Industries
“This system can record and reproduce a series of operations including touching an icon and
logging on to the service. Recorded operations are stored in a script. This allows easy
maintenance and supports iOS, Android and others as a multidevice solution."
Katsumi Noda
Manager, Service Operations, Service Design Department, NTT Docomo
“Automated testing is a positive trend in the automotive industry and Eggplant is a
leading-edge, long-term solution for us. As Eggplant’s capabilities quickly evolve, we rely on
HiRain to continue to provide us with strong, local support and guidance.”
Rui Wang
Manager, NIO
20TRUSTED BY
ABOUT JACADA
Jacada enables organizations to deliver effortless
customer self service and agent assisted interactions by
implementing cutting‐edge mobile, smart device, web
33
Customer references from
based visual IVR solutions, as well as optimized agent
desktops, and business process optimization tools. happy Jacada users
Customers can benefit from an improved customer
experience at every touch point with the organization,
whether at the contact center, on the mobile, the VIEW ALL REFERENCES
website, or at the retail store.
"Getting value delivered quickly to the business was paramount to demonstrating the value of a
unified desktop solution. The whole point of our strategic desktop initiative is to bring agility
and flexibility to our contact centre operations."
Gareth Turpin
Head of Customer Service Transformation, Telefonica O2
"The introduction of the Jacada unified desktop has met or exceeded all of our expectations and delivered on our target
objectives. We will realise lifetime savings many times greater than the cost of the solution. Jacada provides innovative
technology and a proven implementation approach that can significantly improve the efficiency and effectiveness of a…
Phil Bluck
Commercial Director, Capita
“In the end, Vodafone selected Jacada Fusion because it provided a robust, non-intrusive, rapid, and cost-effective
solution to help our SAVES group improve productivity. Jacada Fusion met our criteria on several levels. It utilises the
systems we already have in place and is 100 percent non-intrusive, so it required no changes to our existing Windows…
Steve Jhonson
Chief Architect, Vodafone
"We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and
success in simplifying and automating customer service processes. The Jacada WorkSpace unified service desktop
provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and…
Srinivas Koushik
Chief Information Officer, Nationwide Insurance
21TRUSTED BY
ABOUT K2
K2 is a leading provider of business application platforms and
solutions that empower people to build and run business apps, from
the very simple to the highly complex, limited only by imagination.
279
Customer references
The low code platform allows users to create customized business
applications --using workflows and forms--that stretch across roles, from happy K2 users
departments, and data sources. Understanding the importance of
getting the right information to the right people at the right time, K2
allows business users to make smarter, data-driven decisions, fast. In VIEW ALL REFERENCES
this fast-paced environment, workforces can stay focused on
building and growing the business, instead of managing processes.
"ASRT employees can use the portal to store corporate information and automate purchasing, as
well as search and index documents. By setting up this system, we gave them the infrastructure
and the approach to analysis and design to go out and enable other parts of their business."
Holly Anderson
Senior Developer, Interlink, ASRT
"We’re now in a position where our core business rules, such as document approvals, are
automated and sent to the appropriate party for review. This improves the efficiency of all the
related processes and provides visibility across the entire organization."
Vincent Macheda
National IT and Communications Manager, Australian Amalgamated Terminals
“I like K2 because it’s a satisfying enterprise workflow solution that easily integrates with our platforms.
Moreover, K2 keeps adding new features and enhancements continuously, which keeps us always eager for
new experiences. Most of all, their responsive support offers peace of mind.”
Mohammed Al-Haddad
Program Manager for Process Automation and Information Technology, Zamil Industrial
"I found the K2 interface very intuitive and easy to use. With the K2 designer, you just drag and drop process events into
the workflow canvas, and you can revise them without having to dig through lines of code. Another thing I like is the
Process Portal, where I can see the status of the workflow — whose queue it is in and how long it’s been there — and…
Kirsten Larsen
System Administrator, Town of Gilbert
22TRUSTED BY
ABOUT KRYON
Kryon is a leader in enterprise automation, offering the only platform on the
market which encompasses both Process Discovery and Robotic Process
Automation (RPA). This end-to-end solution maximizes ROI and cuts
50
implementation time by 80%. Powered by proprietary AI technology, Kryon
Process Discovery™ automatically generates a comprehensive picture of
Customer references from
business processes, evaluates them and recommends which ones to happy Kryon users
automate. Kryon offers desktop-based RPA, virtual-machine-based RPA or a
hybrid combination of both. The company’s award-winning platform is used
by enterprises worldwide, including AIG, Allianz, American Express, AT&T,
Ernst & Young, Ferring Pharmaceuticals, HP, Microsoft, Santander Bank, VIEW ALL REFERENCES
Singtel Optus, Verizon and Wyndham Hotel Group.
"Kryon’s Robotic Process Automation product was a real game-changer for The Cashroom as the platform does not
require IT applications developers to create the automated processes, allowing business users to create, test and run the
processes within the space of a few weeks. We were impressed with the speed at which we were able to use Kryon’s…
Mike Touhey
Head of Service Transformation, The Cashroom
"Kryon's RPA really meets our needs at the Microsoft Royalties Team. We were able to take a rather complex,
manually-intensive process and automate it using Kryon's Unattended Automation -the time savings were impressive,
and the platform's intuitive interface and visual algorithm made automating smooth and simple."
Dan Rullman
Senior Manager, Finance Operations, Microsoft
"Kryon’s Robotic Process Automation solution stood out from the rest due to their intuitive platform,
on-demand and friendly support, and extensive capabilities. With Kryon, we’ve been able to automate
complex everyday activities and we plan to expand RPA to other departments at Ferring."
Sébastien Gard
IT Director, Ferring Pharmaceuticals
"The main business value that RPA has brought Mimun Yashir has been felt in several realms. At the most basic level of
ROI, our use of RPA has brought us the equivalent of 1,500 work hours [per month], which translates to approximately
1.5 million shekels [$420,000] per year. But more importantly, I think our workers have benefited from it, as they are…
Ronit Peter
CIO and Fintech, Mimun Yashir
23TRUSTED BY
ABOUT PEGASYSTEMS
Pegasystems Inc. is the leader in software for customer
engagement and operational excellence. Pega’s adaptive,
cloud-architected software – built on its unified Pega®
478
Platform – empowers people to rapidly deploy, and easily Customer references from
extend and change applications to meet strategic business happy Pegasystems users
needs. Over its 30-year history, Pega has delivered
award-winning capabilities in CRM and BPM, powered by
advanced artificial intelligence and robotic automation, to VIEW ALL REFERENCES
help the world’s leading brands achieve breakthrough
business results.
"We’ve been able to centralize the tracking of exchange of adverse events, aggregate reports,
and safety signals with our partners in our global group. That was only made possible by having
the efficiencies and the automation that the system brought."
Jeffrey Hanson
Senior Information Analyst, Pfizer
"Digital transformation, automation and customer service: all of that really relies on a
sound strategy."
Anna Rigney-Phillips
Chief, Financial Customer Support, U.S. Department of Veterans Affairs
"Utilizing the Pega solutions–both robotics as well as workforce intelligence–enables our agents
to focus on what’s important. Process that took us two and a half to three minutes previously,
was automated to 30 seconds and below."
Robin Gomez
Director - Data & Analytics, Radial
"Pega is not just another vendor in the hype cycle. We use AI to automate decisions making
better contextual offers, more personal interactions, and respecting the customer’s preferences
for communication."
Jim Saleh
Sr. Director, Process Automation COE, Scotiabank
2425
2020 RISING STARS 26
TRUSTED BY
ABOUT ANTWORKS
AntWorks is a global artificial intelligence and
intelligent automation company, creating new
possibilities with data through digitisation, automation
24
and enterprise intelligence. As the world's first and only Customer references from
Integrated Automation Platform (IAP) powered by happy AntWorks users
fractal science principles and pattern recognition that
understands every data type, ANTstein™ SQUARE
digitises every piece of information for a diverse range VIEW ALL REFERENCES
of industries.
"Deploying the ANTstein solution has been crucial to not only saving time, money and
effort, but also enhancing customer acquisition for growth and the re-deployment of
staff, focus on strategic innovation and other tasks that require complex thinking."
City Union Bank
“Our first implementation with CMR, we were able to realise a very high accuracy in the
conversion rate. In fact, we realised more than 85 percent to be exact.”
Jason Chin
Vice President of IT, Scoot
"We needed a solution like ANTstein SQUARE that would not just capture the data, but also
curate the data accurately. We are experiencing efficiency improvement of almost 50%"
Emma Forster
Managing Director, Spark 44
"AntWorks’ Cognitive Machine Reading engine is one of the most powerful technologies we have evaluated that meets
our complex machine vision requirements – of highly unstructured data and document formats, dynamic nature of
documents and data that can only be handled with powerful machine learning capabilities. And an ability to deliver…
Preyash Shah
Enterprise Head of Business Solutions Groups, CRISIL
27TRUSTED BY
ABOUT AUTOMAI
Automai specializes in automation solutions for load testing,
performance monitoring, regression testing and business automation
that are so intelligent and flexible that you can use them “out of the
12
box” to optimize performance of all your business applications. Customer references from
Automai’s Testing suite was born out of necessity for headache free
solutions. They are committed to keeping their solutions relevant, happy Automai users
they encourage their clients to become involved in what’s next in
automation. Their development team works off feedback in the field.
After all, that is how they got started. VIEW ALL REFERENCES
“After evaluating a few different load testing products, we chose AppLoader for its turnkey service
package and ready to use hardware configuration. AppLoader matched the demand we required for stress
testing the performance of our Oracle application before moving it to a public cloud.”
Kas Naderi
Chief Information Officer, CompuCredit
“Before AppsWatch, trying to locate the source of the problem typically entailed days of consultation with several
departments and multiple vendors. We found that we were not able to react effectively to performance issues, much less
be proactive about them. With AppsWatch this is possible in a matter of minutes.”
Robert Goodhand
Director of Special Projects, University of Arkansas for Medical Sciences
"I am currently using this for automating an audit where we have about 5000 loans on record.
For each line, it would take 30 key clicks through the app to make the correct entry in the
correct field in the database. The automated audit was completed (error free) in a few hours."
Roger Smith
Chief Technical Officer, Commerce Home Mortgage
"Troubleshooting time has been cut by almost 70%. There are so many angles to Epic and Meditech that it would
sometimes take the whole department to find one little thing. AppsWatch can quickly identify whether it’s a network or
application problem so we can get to it and fix it sooner. We got the results we were looking for with AppsWatch. This…
Edgar Iraheta
Lead Engineer, Cambridge Health Alliance
28TRUSTED BY
ABOUT BP3 GLOBAL
BP3 Global delivers transformative solutions that
help enterprise-level organizations improve overall
performance by connecting people, processes and
33
Customer references from
technologies. Providing digital process, decision
management and analytics software and services to happy BP3 Global users
Fortune 500 businesses in the financial services,
retail, healthcare and energy sectors. VIEW ALL REFERENCES
“This solution makes us more proactive with pollutions. BP3 Global had never worked with a
water company before, but they explored how our network operates, engaged us about our
concerns and their collaboration was impressive.”
Andy Henton
Information Systems Architect, Severn Trent Water
"Instead of updating our CSS across every coach (UI) in the application we used the CSS picker
in the Brazos tool kit and seconds later, Carlsberg green! It saved us weeks of development
time."
Anders Vinther
Carlsberg Lead BPM Devleoper, Carlsberg Group
"The recruitment project is a major step in the modernization of the HR departments systems and processes, and we're
planning to take a similar approach with several other projects, such as a new solution for learning management. Again,
we expect the combination of UHB's lean management expertise, BP3's technical skills and [the] business process…
Suzanne Hartshorne
Deputy Director of HR, University Hospitals Birmingham
"Taking a broader view, business process management is key to UHB's ongoing strategy across every department. By
blending technologies into a service-oriented approach, we can deliver significant and continuous improvements in many
areas of UHB's operations...we were introduced to BP3 by another of our partners, and we saw a number of areas where…
Stephen Chilton
Director of IT, University Hospitals Birmingham
29TRUSTED BY
ABOUT DATAMATICS
Datamatics is a global provider of Consulting, Information
Technology (IT), Data Management and Business Process
Management services to several Fortune 500 companies.
223
Datamatics has a fully integrated offering to support digital Customer references from
transformation of organizations through Smart Processes, happy Datamatics users
Smart Systems, Smart Devices and Smart Data. These
solutions are powered by Robotics, Artificial Intelligence and
Machine Learning algorithms which offer improved business VIEW ALL REFERENCES
efficiency in the interconnected world.
"Huge volumes of papers used to be generated which need to be maintained for long years. The processes were not
streamlined. We found that Datamatics has excellence expertise and capabilities in Document management system and
were the perfect match for our requirements. Datamatics project team was very good and quick in understanding our…
Subhojit Roy
Vice President-IT, SBI Funds Management Pvt. Ltd.
"It was indeed a great pleasure to work with the Datamatics team on Documentum based Project for Tata Power. Tata
Power’s matured business processes and Datamatics’ domain expertise helped in successful integration of Documentum
with our existing systems. Datamatics’ solution and delivery capabilities have facilitated in improving our productivity.…
Ujjal K Ghatak
CIO, Tata Power
"Datamatics deployed digitisation solution from receipt of documents, scanning, auto data indexing of images and so
forth. They also used automated data extraction tool with fuzzy logic and AI. The deployment was effective as it was
done in a short duration of time. Today our processes are highly efficient leading to quick retrieval of documents."
Ramesh Narayan
GM-RRM & Indirect Taxation, Mahanagar Gas Ltd.
"To begin our move to cloud, we engaged with consulting partner, Datamatics. After migrating
to AWS, if I have to provision a new server, it is a matter of a few minutes. We are now able to
provision infrastructure with business growth requirements."
Deepak Bhardwaj
SAP head, Ashapura Minechem Ltd
30TRUSTED BY
ABOUT SERVICETRACE
Servicetrace has been delivering innovation in robotic
solutions for 15 years. They are a visionary in robotic process
automation (RPA) and the undisputed leader in synthetic user
63
experience monitoring for application performance and test Customer references from
automation. Their robotic solutions enable organizations to happy Servicetrace users
begin their automation journey simply and safely to deliver
value more quickly than anyone else. Servicetrace holds
multiple patents and their technology is trusted by global VIEW ALL REFERENCES
enterprises across all industries.
"With Servicetrace Application Performance Monitoring, we can assess the quality of service
with the eyes of our customers. We detect failures anywhere in the world within seconds."
Uwe Gebhard
Head of Infrastructure Operations, Merck
"The fast and reliable automation of complex standardized test procedures significantly
relieves our team."
Bastian Schäfer
Head of Department Command Center, ekom21
"This is really the only tool with which we can carry out complex tests in all applications. We can
map all essential functionalities from the user's point of view, across all processes and interfaces
to third-party vendors."
Katharina Hauch
Head of the Test Factory, Dekra
“With this no code solution, employees can quickly automate test cases themselves
after some short training – no further expertise or external consulting is needed.”
Andreas Förch
Head of the QA, 1&1
31TRUSTED BY
ABOUT SOFTOMOTIVE
Softomotive is one of the leading worldwide
providers of Robotic Process Automation solutions,
trusted by more than 8,000 companies worldwide.
12
Customer references from
Both attended and unattended RPA are delivered
through powerful, robust RPA technology from happy Softomotive users
desktop installation to server-based software which
is quick to deploy, easy to use and provides the VIEW ALL REFERENCES
best value for money.
"We are still just scratching the surface of what RPA can do for Technicolor. Our global IT team now plans to follow our
lead and use RPA to transform processes across the whole business. Softomotive’s support has been a critical part of our
success so far, and we will continue to work closely together in the next stages of our automation journey.”
Xavier Rodriguez
Global Director, Finance Shared Services Center, Technicolor
"Softomotive had taken over a complex investment management program that another
automation firm was unable to complete after more than 2 1/2 years. Softomotive professional
services experts allowed us to get the program back on track in 4 months."
James Murray
JDM Wealth Management
"Because of its power, flexibility and ease of use, Softomotive won out in our final analysis.
Thank you for an outstanding automation software and a first class professional services team to
accelerate our ROI."
David Criswell
Harris & Ford, LLC
"With Softomotive Robotic Automation, we are realizing increased effectiveness and agility
across work streams. High speed of execution across business applications has allowed for more
value-add time to the company for analysis and increased overall control on financials."
Sander Schippers
Implementation Manager, Finance Business Transformation, Xerox
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