Ski resorts & Destinations - Axess AG
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Ski resorts
& Destinations
ENGLISH
Axess AG / The company 3
Axess AG
Axess
Allow us to introduce ourselves.
Are you looking for a reliable and flexible access comes to access control and turn-key solutions in the
management solution? Then Axess is e xactly the fields of sport and leisure activities. Axess supplies
right p artner for you. Thanks to a modular d esign, our everything from a single source, all our products are
ticketing, POS and access solutions can be customized manufactured at our own facility in Innsbruck. All
to meet your needs and can be e xpanded or upgraded tickets and access solutions are “made in Austria”.
at any time. We develop and foster innovation, an
approach which ensures that our product range We are the partner to turn to if you are seeking
continues to grow. Our portfolio includes state-of-the intelligent software solutions. Our products will
Hello!
art access systems and innovative software solutions help you to improve your work flow, create efficient
for ease of administration and collection of CRM data. processes, and enhance customer satisfaction.
Axess is truly your full service partner when it
We are Axess AG
Headquarters Salzburg / Austria
HQ
Axess.
Offices
Production facility Innsbruck
Axess West Sweden Partners
Finland
Russia Czech Republic
Denmark
South Korea
Northamerica France
Japan
Spain
Mexico Italy China
Croatia
Romania Kazakhstan
Bulgaria
Slovenia Turkey
Chile
New Zealand
4 Axess AG / References 5
Worldwide
Axess
on snow.
Scandinavia
Sälen, Are, Trysil
Funäsdalen
Germany Himos
Alpen Plus Hafjell/Kvitfjell Russia
Canada Skiwelt Schöneck Geilo Golden Valley
Les Sommets QC Oberaudorf Czech Republic Red Lake
Big White BC Predigstuhlbahn Ohta Park
Spindlermühle
Winsport Calgary AB Yukki Park
Station Mt. Tremblant QC
Austria Japan
France
Ski Arlberg Rusutsu
Chamonix
Montafon Alts Bandai
La Plagne Paradiski
Nordkette Washigatake
Les Arcs Paradiski
Patscherkofel Kiroro
N´PY
Seefeld Lotte Arai
Les Portes du Soleil
Kazakhstan
USA Chimbulak
Kok Tobe
Mammoth Mountain CA
Okemo Mountain Resort, VT
Alta UT
Slovenia
Kranjska Gora
Snowbird UT
Solitude UT
Vogel Bulgaria
Chile Pamporovo
Chepelare China
Valle Nevado
Panichishte Vanke Lake Songhua
La Parva
Genting Resort Secret Garden
Cerro Castor Italy Romania Thaiwoo
Dolomiti Superski Cuiyunshan Galaxy
Sinaia
Sestriere
Vulcan Straja
Valmalenco
Voineasa
Madesimo
Paganella
Spain/Andorra
Pas de la Casa
Grandvalira
Pla de les Pedres
La Molina/La Masella
Switzerland New Zealand
Argentina
Ushuaia St. Moritz Mt Ruapehu
Engelberg Mt Hutt, Coronet Peak & The Remarkables
Flims Laax Cardrona
Jungfraubahnen Treble Cone
Stoosbahnen
Contents
Axess
Page
Data management 8
Hardware systems 12
Software solutions 30
Smart tickets 44
Services 50
8 Axess AG / Data management 9
Smart data Axess DATACENTER
Secure and efficient smart data management
management
Data management
Axess DATACENTER
Features
The Axess DATACENTER is the core
›› calculable costs
by Axess
of our systems. All EPOS and a ccess
solutions are connected o nline with ›› the highest security standards in
the computer center
the Axess DATACENTER.
It manages and communicates with all ›› high availability
touchpoints – the end devices in your ›› current hardware
system. Individual invoices and reports
›› complete carefree package from
can be produced with just a few clicks one source
with the centrally collected data.
The Axess DATACENTER also forms
the basis for the Axess web shop
and CRM solutions.
Axess DATACENTER Axess DATACENTER
SERVICE APPLIANCE
With the DATACENTER SERVICE The DATACENTER APPLIANCE is
(DCS), you don't have to worry optionally available as an on-premises
about a thing. As an application solution. The DATACENTER is installed
service provider we look after all locally on your premises as a cluster
operations including the entire ad- solution. You benefit from having
ministration and data backup. The your data on-site and also enjoying
Axess computer center complies our service. What one might call an
with the highest security standards all-round carefree package. We can
and always uses current premium make three packages a vailable
hardware, so you can go about your depending on requirements
daily business without a care. and the service level.
10 Axess AG / Data management 11
Axess CLICS Point of Sale Point of Entry
Individually configurable data management
Data management
CLICS is the central interface and Each user can adapt the CLICS Interfaces Reporting
Features
the basis for all configurations. dashboard to their own individual
With CLICS, your POS system can requirements. All functions relevant ›› intuitive handling
be individually adapted to your to the user are thus displayed ›› individual configuration Dashboard
requirements. Whether defining directly after logging on. A wide
›› browser-based software
user authorizations or managing range of widgets is available.
a wide variety of tariff structures, ›› the greatest transparency with
service provision
with CLICS you can set these
and many other settings yourself ›› security through encryption EPOS configuration Reporting
thanks to intuitive handling.
Product and tariff management Exports in various
formats
POS configuration
Graphical analyses
Payment types and keyboard
layout EPOS, access and
area reports
Receipt and ticket templates
Flexible report filter
Management of tellers
and their authorizations Interactive reports
EPOS transaction journal
Access configuration Dashboard gives an overview
Access configuration Technical monitoring
Optical and acoustic signaling Free memory
Production and maintenance of Online/offline status of Axess
the blacklist (blocked cards etc.) hardware (Gates, POS)
Access journal Overview of errors and messages
in real time
With CLICS, interfaces are Widgets
installed Individual selection and
arrangement possible
maintained
Are included in the basic package
updated
Are individually configurable
Access rights can
be configured
Availability and online status
can be checked
Smart
hardware
systems
Hardware systems
by Axess Hardware by Axess is reliable, secure,
and efficient.
All Axess products are Axess delivers everything from
individualized and freely a single source including ticket
combinable with one another. stock, POS equipment, and access
Thanks to their modular design, control systems. As well as soft-
our innovative ticketing and ac- ware solutions for the collection
cess solutions can be customized and administration of CRM data.
to meet your needs. Equipment
upgrades are simple and can More than 2 billion transactions
be retrofitted at any time. are handled with Axess systems all
over the world. Over 200 million
Axess RFID cards are in use
globally.
14 Axess AG / Hardware systems 15
AX500 Smart POS Axess SMART PRINTER 600
A high performance point of sale. High performance POS printer.
An efficient and easy to use POS is also able to print barcode The Axess SMART PRINTER 600 Users are able to switch to new
Features Features
system is extremely important tickets. A high r esolution touch really speeds things up − p
roducing card types quickly and with ease.
when welcoming large numbers screen allows the system to be ›› Configurable user interface a ticket in only seconds. This device Details such as an integrated ›› Reading and writing of SMART
of visitors. Our Axess SMART POS operated intuitively and r apidly. can print, delete, code and read ticket collection drawer and CARDS and barcode tickets
›› Easy ticket issue even when
makes your life easier in this regard An easy-to-read customer display complex charges apply. tickets in accordance with the a status LED help ensure an ›› Graphic and thermal direct
thanks to rapid ticket issuing spells out charges for guests usual ISO standards in a s ingle efficient work process. printing
›› Online and offline operation
capability and secure payment immediately. A special camera step. It provides a compact ›› Cardboard and plastic cards
›› Function adjustment and flexible and all-in-one solution for
management procedures. As produces pictures to personalize can be processed
keyboard layout
well as producing reports and every season ticket and prevent barcode tickets or RFID cards.
Hardware systems
›› Ticket standards –
receipts, the voucher printer transfer to any third party. ISO 15693 and ISO 14443
›› LAN interface
›› Integrated collection drawer for
tickets
Ticket feed
Automatically via hopper or manually via a ticket
Customer display input/output slot.
Can also be used as
Touch screen LAN interface
advertising space.
Intuitive operation. Communication interface.
Camera
High resolution
guest photos
personalize
season tickets.
Thermal printer head
Motorized and adjustable
thermal printer head
with a print resolution
of up to 300 dpi.
Ticket collection drawer
Practical integration into the device.
Axess SMART PRINTER 600 Voucher printer
Printers offer read and write functions Can also be used to print
for Smart Cards. our barcode tickets. Axess SMART PRINTER 600 WTP
Manual ticket feed via an input/
output slot or issued into collection
drawer.
16 Axess AG / Hardware systems 17
Axess SMART PAD 600 Axess PICK UP BOX 600
Efficient ticket reading. From an online order to an RFID ticket in a matter
of seconds.
The Axess SMART PAD 600 is de- The Axess SMART PAD 600 is a Get your RFID ticket rapidly is simple to integrate locally.
Features Features
signed for the writing and r eading space-saving and highly versatile without waiting in a ticket line. Thanks to the modular construction
of RFID chip cards. It p
rovides a device with an integrated antenna. ›› Writing and reading of Avoid stress by buying a ticket of Axess products, the PICK UP ›› Issuing of barcode tickets or
cost-effective a
lternative if printed This is used to read or encode RFID tickets online and then collect on site BOX 600 is easy to service and smart cards
text is not required on the ticket. the card when it is tapped on the ›› Antenna, USB, LAN and at the PICK UP BOX 600. future innovations can be added ›› Weatherproof design
The Axess SMART PAD 600 is an reader and creates an efficient KEYBOARD WEDGE without difficulty. Your guests
›› Space saving
ideal solution for partner com- way of working. The status LED ›› Prepared for Near Field The Axess PICK UP BOX 600 will be able to get their hands
›› Intuitive operation ensures
panies such as hotels and other has a traffic light mode to signal Communication (NFC) is equipped with the Axess on a ticket in no time at all.
smooth self-service.
pre-booking offices. It is also used the read and write process. SMART SCANNER 600 and the
Hardware systems
›› ISO 15693
in the A
xess RESORT.LOCKER Axess SMART PRINTER 600. A rugged design allows outdoor ›› Individual layout for operating
›› ISO 14443 instructions panel
segment. A space-saving and efficient installations and f unctionality in
design means that the system the elements.
Reading and writing
to RFID chip cards.
Antenna Axess SMART SCANNER 600
with a range of up to 10 cm. Simply scan the order code or voucher
to receive a ticket.
Axess SMART PRINTER 600
Issues barcode tickets or smart cards
in seconds. Group collections are
also possible.
Status LED
Has a traffic light mode to
display current status.
18 Axess AG / Hardware systems 19
AX500 TVM NG Axess TICKET KIOSK 600
The smart ticket vending machine. The genius among ticket machines
A color screen with intuitive menu s uited to outdoor use and offers Multifunctional and interactive: issuance of tickets from Reservation variety of payment options that
Features
guides customers efficiently protection against vandalism. The Axess TICKET KIOSK 600 Vouchers from the Web. The can be tailored to your needs.
through the tariff selection It can be individually configured ›› Cash free payment via EC or combines smart technology and scanner reads barcode and RFID
process − 24 hours a day and in with specific requirements and credit card a user-friendly interface into a tickets as well as Print @ Home or The CASH variant uses four self-
a range of different languages. is even capable of handling the ›› Banknote recognition regardless new class of ticket machines. the QR code from smartphones filling hoppers for coins as well as
As well as being used for ticket return of reusable RFID cards, as of direction of insertion offering a quick and c onvenient two self-filling banknote cassettes.
sales, the Axess AX500 TVM NG well as refunding the associated ›› Payment using coins This ticketing kiosk makes it quick self-service for guests. Optionally, the use of a banknote
can be deployed as a payment deposit. All of this means that the and easy to buy tickets around recycler is possible. The Axess
›› Payment via NFC possible
machine for parking systems. AX500 TVM is a perfect match for the clock and relieves the ticket The 27 "color display with touch TICKET KIOSK 600 has a CREDIT
Hardware systems
It also integrates seamlessly the “customized solutions” range. ›› Suitable for outdoor use cashier at peak times. With the function combines ease of use version, with a country-specific
into your POS system. Guests It is manufactured for your ›› Ticket returns and repayment Axess TICKET KIOSK 600 you can with a wealth of information. card terminal and is prepared for
can choose between credit card, individual specifications. offer even better customer service. The height of the monitor can the use of NFC solutions. Future
cash, or NFC (mobile) payment. be ergonomically adjusted for versions will offer the withdrawal
Thanks to its rugged design, Pick-up-Service made easy: The the ideal placement. The A xess of tickets and the payment of
the AX500 TVM NG is ideally Axess TICKET KIOSK enables the TICKET KIOSK 600 offers a deposits.
High-resolution 27'' Touchscreen Display
User-friendly menu guidance and
ADA mode with h eight-adjustable
screen and maintenance menu.
TVM TICKET SCANNER
For reading of barcode and chip cards
Axess TICKET SCANNER 600
Reads RFID chip cards in ISO 14443 or
15693 format, as well as barcodes and
QR codes from mobile devices.
Internal ticket printer
ThermoReWrite technology
Optional
Issuing and top-up of chip cards
(RFID smart cards) Features
›› Touchscreen with ADA Mode
›› Cash module and banknote
reader; with optional banknote
return function
›› Payment via NFC possibility
›› Suitable for Outdoor Installation
›› Ticket withdrawal and payment20
Smart
Gates
by Axess
Hardware systems
The gates are open
Bring fresh momentum into the mounted). In addition to the
success of your ski and alpine turnstile and flap variants, Axess
sports area with innovative ad- admission systems can also be
mission systems from Axess. equipped with the ADA variant
Thanks to a modular design, Axess for barrier-free admission.
solutions can not only be adapted
to individual local requirements We customize solutions. – that's
but can also be upgraded with why we offer support and advice
future innovative Axess products. to find the right solution for you.
To offer you maximum flexibility, With a high quality of service
we have developed an extensive we also ensure that you can rely
product range in recent years. totally on your admission system.
Axess gates offer flexible
fitting options: hanging (gantry),
standing (floor-mounted), with
pallet (floor-mounted with pallet)
or completely invisible (invisibly22 Axess AG / Hardware systems 23
AX500 Smart Gate NG The Axess module system.
A flexible admission system with customized options. One system − many opportunities.
The foundation of our Axess s ystem You select the type of installation,
Features
is reliable gates that work in any antenna, reader and spacing your-
weather conditions and are able to self. Use our online configurator ›› “Hands free” ticket checks
perform millions of o
pening and to compile and view your own ›› Contactless entry
closing cycles. Our modern gates system from wherever you happen
›› Adjustable opening and closure
are able to communicate with to be located.
speed
one another and are capable of
›› Robust vertical column in
integration into a smart system. Further options include an Axess
anodized aluminum
GATE CAMERA and an Axess Floor mounted Pallet mounted
Hardware systems
The AX500 Smart Gate NG by LANE CONTROL MONITOR to ›› Individually configurable
thanks to modular design
A xess is an intelligent gate which monitor and control individual
can be adapted to suit your needs. gates directly. ›› Optional – ADA accessibility via
extra-wide version
The modular system. Controller Scanner Scanner mit Display
Type of installation
Antenna
Reader – scanner
Spacing24 Axess AG / Hardware systems 25
AX500 Lane Control Monitor Axess HANDHELD 600
Visual admission control for up to eight access lanes. A mobile POS with an intuitive operating system.
The AX500 lane control monitor As an option, an image can be The Axess HANDHELD 600 is a device via Wi-Fi. The Axess
Features Features
supports your staff with admission taken directly on entry by a weatherproof and durable device. HANDHELD 600 is also lightweight
control. At the entrance, the images camera. This can be compared ›› display picture data stored Its high quality touch screen is and can be easily carried around ›› Intuitive operation removes the
stored in the system are shown with the image taken on first in the system clearly visible in daylight m
aking throughout a whole working day. need for extensive training.
directly on the AX500 lane control entry. Up to eight access lanes ›› systematic checking of selected it reliable for daily use outdoors. ›› Robust weatherproof design
monitor and can be compared can be monitored s imultaneously ticket types An intuitive operating s ystem An optional pistol grip offers even
›› Touch screen viewable in daylight
with the person wishing to enter. with the AX500 lane control ›› automatic or manual lane makes the system easy to use more convenience and comfort.
›› Automatic updates via Wi-Fi
This makes efficient and pre- monitor. Lane clearance can be clearance without much training. The device works with both WI-Fi
cise ticket checking possible. given manually or automatically. and LTE. The HANDHELD 600 can ›› Optional – mobile ticket printer
Hardware systems
›› optionally: Image capture with
The intuitive user interface camera and comparison with Automatic updates can be directly also be deployed as a Barcode
makes fast operation easy. control image from first entry downloaded and installed on the ticket scanner or RFID ticket reader.
+ Housing
+ Visual checking
display of image data stored
Robust and weatherproof
design for unrestricted
outdoor use.
in the system
+ Color touch display
+ Operation
efficient checking due to
High resolution
color display clearly
intuitive operation visible in daylight
Mobile printer
Easy wireless voucher issue
Operation
Intuitive touch screen
like on a smart phone
+
+26
Car Axess NG Entry & Exit
Rapid and user-friendly parking management.
Entry Exit
Features
Entry procedures for lots or multi- Car Axess NG Exit ensures that
level parking decks need to be fast. tickets are processed quickly ›› Prints 2,500 tickets per roll
The Car Axess NG issues tickets at when vehicles leave the car park. ›› Reading and checking of
an impressive speed and boasts The integrated Axess SMART RFID smart cards for
an opening process that lasts SCANNER 600 Module reads and regular parkers
only 1.3 seconds. 2,500 barcode checks barcode tickets and the ›› Brake-optimized barrier
tickets can be printed out from a RFID chip cards used by regular
›› Equipped for indoor and outdoor
single roll, meaning that there is no customers. A color display and
Hardware systems
use
need to keep refreshing the paper optional call button with intercom
›› Optional – ANPR and credit card
supply. The system uses the A xess system provide the very highest
function
CONTROLLER 600 to process level of user friendliness. As you
customers in an efficient manner via have come to expect from Axess, ›› Offline and online mode
smart card. ANPR enables vehicles visitors also receive acoustic ›› Call button and intercom
to enter without having to take a and visual support. Optional
ticket. The barriers also feature ANPR enables vehicles to exit
automatic brake optimization to without a ticket. Billing then
deliver even greater security. takes place via credit card.
AX500 Ticket Dispenser
Rapid printing of barcode tickets
of all kinds – roll only needs to be
changed every 2,500 tickets.
+ +
Car Axess NG
Also available with an
angulated barrier in a square
or octagonal profile – brake-
optimized barrier offers
protection against damage.Axess AG / Hardware systems 29
Orange Guides.
The colored guidance system for customer interaction.
Orange is the color of Axess and where a ticket needs to be placed to obtain their printed ticket in
the color of our new Orange Guides. and held in order to be r ecognized seconds. The orange in the a ntenna
The colored guidance system effectively and efficiently. indicates the position of the
clearly marks all points at which transponder. At the scanner, the
guests can trigger an interaction. At the Axess PICKUP BOX 600, Orange Guides show the location
This makes it obvious in seconds guests can use the Orange Guide where the ticket should be held.
Hardware systems
Orange Guides
Good to Know30
Smart
software
solutions
from Axess Intrinsic values count
Software solutions
Innovative Axess solutions make as customer registration and
your admission systems even more customer retention programs –
intelligent. From s tandardized with intelligent Axess software
interfaces to CRM solutions such you're on the safe side.32 Axess AG / Software solutions 33
Web Ticketing Program
Axess webshop solutions for smart Internet sales
Ticket with WTP number
Long queues at the ticket ma-
chine not only try the patience
with a WTP number can re-
charge it themselves as often
Webshop
of skiers but also cause hidden as they wish via the webshop.
B2C
costs for you as the operator. ›› guest can buy ticket online
The modern skier therefore now Axess WTP sales also help you
›› less staff required at POS
buys tickets stress-free online. to set up external sales points
The Axess web ticketing with little effort. With the B2B ›› no waiting for the guest
at the POS Charge up a ticket with WTP Go directly to the lift
program (WTP sales) webshop you can support B2B
number in the webshop with the ticket.
supports your ski resort customers in offering their cus- ›› regular guests can recharge
in this with a modern tomers the best possible tickets themselves
online ticketing system – for both service. Guests then have a
the B2C and the B2B sector. relaxed start to their day and
can access the ski run directly
Your guests receive a voucher from the hotel. That not only
after buying a ticket in your per- means a stress-free days'
Webshop Ticket without WTP number
sonal webshop. This can then be skiing but also permanent- B2B
exchanged quickly and easily ly satisfied guests who are
›› ticket printout and issue at the
for a valid ski ticket at the till, the likely to return again. hotel, ski club etc..
AX 500 TVM (Ticket Vending
›› pay for the ticket at the hotel
Machine) or the Axess PICK
Software solutions
UP BOX 600. Regular guests ›› collective billing possible
who have an Axess smart card
Buy voucher/code in Go to the TVM with the voucher/code Go directly to the lift
the webshop. or to the Axess PICKUP BOX with the ticket.
Print @ Home tickets
WTP Number
every WTP number is unique and
can be explicitly allocated to a ticket
+ Print out ticket beforehand at home Guest scans ticket at gate is already admitted to
or store on smartphone. the skiing area.34 Axess AG / Software solutions 35
Interfaces We customize solutions
Straightforward integration of third-party systems Solutions which make life simpler and more flexible.
Axess offers many admission control system solutions for ski resorts. The functionality of all Axess products is based
on the latest technology. And of course we are continuing to develop solutions every day. We are proud of this!
DCI 4 external POS DCI 4 ticket
& AX coding management
The DCI 4 external POS interface The DCI 4 ticket management Accounting: The solution for Group management:
guarantees that all information r equired interface permits external sales fast billing Service for skiing guests & bonus for
for ticket generation is copied into channels to generate entitlements tour operators
the third-party POS system. The data for producing barcodes or QR codes. Producing bills
is simultaneously transmitted to the This function is used exclusively Bill delivery note sales The travel group's personal data has
respective lift operator. AX coding for the production of barcode collectively at the end of the month already been collected by the tour oper-
permits flawless communication tickets. A classical application is, Bill delivery notes ator in the group management tool.
between an external POS for example, ticket production for Can be fully integrated into CLICS Everyone benefits from this: The opera-
system and the installed single ascents during summer Maximum flexibility with the billing tor from better terms and local POS staff
Axess SMART PRINTER. operation. tool thanks to the layout editor and by being able to process guests more
and selection of templates. easily.
Direct to lift (DTL): Ski pool clearing:
The customer retention program Billing for ski organizations
Software solutions
Direct to the lift! With DTL, it 's easy to einfache Abrechnung
recharge your lift pass again and again. nach vordefiniertem Schlüssel
It is billed automatically to your credit Frequenzverrechnung: Abrechnung
card after actual use of the lift pass. nach Anzahl der Fahrten
AX 500 The benefit: Arrive and ski without ever Zeitverrechnung: Abrechnung
having to queue or buy tickets locally nach Aufenthaltsdauer
database ever again.
Bonus club Ski club
As an extension to the DTL customer Three birds with one stone: Axes sup-
DCI 4 finance DCI 4 CRM retention program, the membership ports ski organizations in fostering their
module also makes it possible to turn new and association members. The soft-
All transactions in an external POS Data collected by the Axess system can anonymous day guests into personalized ware solution for ski clubs gives them a
system are booked via the DCI 4 finance be exported to external CRM programs regulars by collecting personal data. The better overview of their members' data
interface. This means that delivery notes for analysis via the DCI 4 CRM interface. interests of customers are better served, which they can manage themselves.
or reminders can be generated based targeted and short-term communication
on Axess data. is made possible, for example with direct
mailing, and wastage for marketing activ-
ities is reduced to a minimum.36 Axess AG / Software solutions 37
Axess CONNECT Axess CONNECT.CRM
Combining the interests of the guest and resort Tailored Communication.
With Axess CONNECT your not linked to digital technologies. interaction and social media - Axess CONNECT.CRM enables The reporting of specific dates,
ski resort has a state of the art The ski resort is no exception. Axess CONNECT brings all these systematic design of the Customer buying behaviors and specific Features
marketing tool kit for the age features to you. You receive an Relationship, helping you to personal data are done centrally.
›› Central Data Collection
of smart communication. The Digital tools have become individually configurable complete improve the interaction with your After reporting, you can directly
information center of modern man indispensable in many ski resorts. package from a single source, not guests. The data is collected send your guests an SMS or e-mail ›› Personalized Customer Account
is his smartphone and there is From ordering tickets to provid- just interfaces to external solutions. centrally in the DATACENTER. message with the integrated, ›› Privacy Compliant
hardly an area of daily life, that is ing information through digital Here, the personal data of the user-friendly newsletter tool.
›› Filter for specific queries
guest is in a customer managed
›› Individual Reportings
account and can be used for In addition to newsletter
your marketing activities. As an marketing, Axess CONNECT.CRM ›› Intuitive user interface
operator you use C ONNECT.CRM also offers customer loyalty via a ›› Push Messages via text
to get to know the needs of your rewards program. Here, a level-
›› Newsletters via e-mail
Axess CONNECT.APP
customer and can offer the best based success system is used,
service possible. which encourages the interaction ›› Customizable Design for your
Company
of the guests with you.
The interface to your guests
Your ski guests can receive all As a ski resort, this opens up new
information about the ski r esort possibilities for efficient marketing. Features
via the Axess CONNECT.APP. By networking customer profiles
›› Weather
Information on the weath- with your offers, you can now
Software solutions
er, food, highlights, events, design your own individual ›› Mobile In-App Ticketshop
offers and ticketing can all be leisure programs tailored to ›› Ski Area Information
accessed on the smartphone. your personal preferences. ›› Events
The app user can also r espond
directly to offers, buy t ickets
›› Social Media
+ Personal Customer Account
and communicate his experience Recording all relevant,
on the social web. personal data
+
Mobile In-App Ticketshop
Mobile Tickets (QR-Code,
Voucher) and Ticket Reload
with WTP Number.
+
Events & Social Media
Restaurants, Bars, Events
and Special Offers. Newsletter
+
via e-Mail or text
Ski Area Information
+
Weather, Slopes, Lifts and
Mountain report.38
Axess RESORT SOLUTIONS 4.0
Efficiency for you and comfort for the guest
The Axess RESORT.SOLUTIONS The RESORT.RENTAL Solution
Features
offer smart solutions for effective enables a fast and smooth rental
ticketing, access management process. The administration of the ›› All-in-one Management
and the integration of external customer data, the inventory and ›› Integration of external providers
services. The all-in-one adminis- the billing take place in one system. in the billing system
tration reduces the staff effort and The registration of the guest and
›› Conserve Resources
supports successful management. the reservation of the equipment
is done online in the shop. ›› Perfect service for guests
The full service package consists
of tickets sales, parking, ski r ental, ›› Online Ticket sales
locker and ski school. Offering Axess RESORT.LESSONS offers ›› Ski equipment booking
the guest a comfortable solution easy integration of the ski school.
›› Integrating ski ticket and locker
to enjoy a perfect day of skiing. The simple time management
on one card
proposes a vailable time slots
›› Ski ticket can be used as payment
Locker management made by when booking in order to
within the resort
Axess. The Axess R ESORT.LOCKER guarantee a perfect u tilization
solution allows easy integration of of ski instructors.
the locker management. The book-
ing, billing and a
dministration With Axess RESORT.CHARGE, you
of the Lockers are carried offer your guests the p ossibility to
out centrally and at a glance. easy and safe cashless payments
Software solutions
Book the authorizations for the in the ski area. The charge v alue
cabinets directly on the RFID on the cards can be used for con-
ski ticket and make it the key of sumption and p urchases in the
the locker at the same time. ski resort. At an Axess SMART
POS or online, the m onetary
value can be recharged.
RESORT.LOCKER RESORT.RENTAL RESORT.LESSONS RESORT.CHARGE
DATACENTER
CRM &
Web Ticketing
Monitoring &40 Axess AG / Software solutions 41
Axess RESORT.LOCKER Axess RESORT.RENTAL
The ticket is the locker key Flexible booking the equipment
Axess RESORT.LOCKER i ntegrates Features Axess RESORT.RENTAL is the ideal Flexible integration of Axess
locker management into your resort solution for your rental RESORT.RENTAL allows your
system. Booking, managing ›› easily book a locker by using shop. Everything out of one hand, guests to book their equipment
and billing is easily possible the Axess CONNECT.APP or everything in one database. at any time - PAY FIRST, PAY LAST
Axess Smart POS
with our managing tools Axess That´s how we provide one stop and PAY AFTER make it happen.
RESRORT.LOCKER Pro und Pure. ›› guests can manage the locker shopping for your guests and
Via the Service Panel your themselves professional analysis for you.
guests can control the lockers ›› centralized configuration On top you can m anage
themselves. The ticket is the key! of the system; your inventory easily.
Login with the web browser
›› offline operation without
restrictions
›› online monitoring of
locker occupancy
SMART POS Online
BUY
Software solutions
Guests buy and pay a ticket online Guests check in and reserve their equipment via
Ticket or at the Axess SMART POS. Get the RESORT.RENTAL CHECK IN PANEL or Online
Axess PICK
UP BOX 600 ticket directly at the SMART POS
or print your ticket at the
Axess PICK UP BOX 600
PAY FIRST PAY LAST PAY AFTER
All panels are USE The equipment will
c onnected via the be prepared and is
Axess RESORT CUBE All panels are ready to be picked
Use the ticket as the key
connected via SMART POS RESORT.RENTAL RESORT.RENTAL up here.
for the locker system
the Axess TECH DESK TECH DESK
RESORT.LOCKER RESORT.LOCKER RESORT
SERVICE PANEL MANAGER PRO/PURE
CUBE.
MANAGE
Managing of the locker system Guests can go skiing,
hiking or visit the
by the service team with the themepark with your
RESORT.LOCKER MANAGER PRO rental equipment.
or PURE or self-reliant with the RESORT.RENTAL SMART POS ENJOY THE DAY
Locker
TECH DESK
SERVICE PANEL
The equipment can
be paid here.
ENJOY THE DAY ENJOY THE DAY SMART POS
Enjoy the day42 Axess AG / Software solutions 43
Axess RESORT.LESSONS Axess RESORT.CHARGE
The Ski School Management of the future. The Smart Money Card
Axess RESORT.LESSONS offers Larger groups can also be booked With Axess RESORT.CHARGE Several users can also use
Features Features
the easy integration of the ski using a .csv file on the Axess SMART you can offer your guest the A xess RESORT.CHARGE. Family
school into the Axess RESORT POS via the check-in console. ›› Optimal utilization of the ski opportunity to pay quickly and members can be added. The ›› Deposit Credits in user account
SOLUTION family. The efficient instructors through effective without cash in the ski area. transactions can be reviewed ›› Multi-user access, ex: family
timeslot management within the customer‘s login.
time management set up purposes As the operator you have the members can be added
timeslots and displays the s tatus possibility to administer the ski ›› Simple group booking The amount is not booked directly
›› Easy recharge via SMART POS
of available ski instructors instructor management directly via .csv import on the card, but deposited in the The linking of payment providers or online
during the booking process. from RESORT.LESSONS. This ›› Reports on utilization of guest's customer account. Re- and third-party providers of POS
›› Account consolidation or
includes the reservations, the ski lessons charging is possible at an Axess systems takes place via an inter-
splitting possible
The booking of the ski instructor billing, the costs, and booking ›› Customer feedback function SMART POS or online with the face and thus offers integration
›› Specific Reporting
or the ski lesson can be made orders. Private ski lessons also have WTP number of the ski ticket. into the complete solution.
›› Push Messages for Instructors
at an A
xess SMART POS on site the option of communicating with
or online by the guest. With the ski instructor via the instant
just a few clicks you can select messaging function and to provide
and book your own personal all information relevant to the lesson.
Ski lesson. After completing the
online booking, the guest will
receive a confirmation e-mail.
Software solutions
+ Credit +
Login for immediate view
of available credit.
+ Personal Customer Account
Linked with WTP number to ticket.
Gift Card & Voucher
With personal message.Smart
Tickets
by Axess
Axess Tickets and Smart Cards mean that you are always
holding the right card – and so are your customers.
All Axess cards are geared towards providing your Each ticket is subjected to stringent quality checks
guests with efficient access. Numerous individual (ISO Standard) and tested electronically before it
ticket design options are available. These include is permitted to leave the factory. Their customer-
choice of material, required life time, and storage specific segmentation means that they can be used
capacity. However, our barcode and RFID cards in third party systems, as well as Axess s ystems.
have one thing in common. They all comply with the We can produce your tickets in 4-colour offset
Tickets
very highest “Made in Austria” quality standards. or digital print to ensure that they are the right
match for your company’s design. In the case of
High-end materials and a sturdy design mean that our Smart Cards, this service is available for small
cards can be used on multiple occasions without any customer-specific print runs of as few as 50 units.
difficulty. Even extreme temperatures present no
problems given an operating range from -30° C to
50° C. Our quality assurance team also works hard
to ensure that every single card is fully functional.46 Axess AG / Smart tickets 47
Barcode Card Smart Card One Way
High-quality cardboard barcode ticket The professional ticket for single use.
This ticket is especially conceived the relevant validity information. The One Way Smart Card is an thermal printing allows various
Features Features
for single admission and is p opular No further consumable materials electronic ticket designed for ticket and validity data to be
because of its user-friendliness. are needed. This is an excellent ›› 4C offset print with coating single use. An integrated chip printed on the card. The One Way ›› Electronically writable
The high-quality cardboard t ickets cost-effective s olution for s ki ›› PVC- and Bisphenol A-free enables all authorization data to be Smart Card also boasts impressive ›› One-off thermal direct print
are printed directly in the Axess resorts. stored on the card. Depending on contactless functionality. This
›› optical functionality ›› Contactless functionality
SMART PRINTER 600 and given requirements, the One Way Smart chip card has proved its val-
›› red light thermal direct coating Card is available in special coated ue amongst our customers ›› RFID chip optional
›› high-quality 0.3 mm thick cardboard or in plastic. Direct as a daily or weekly ticket. ›› High quality 0.5 mm cardboard
cardboard ticket or plastic card
›› optional: With punched holes ›› 4C-offset print
for suspending from a ribbon
›› With encryption for enhanced
security
Front side Front side
WELCOME
PAUL WINTER
Tickets
Rear side
Rear side48 Axess AG / Smart tickets 49
Smart Card Lite Smart Card TRW, Part & Full
The reusable season ticket. The versatile, multi-use ticket.
The Smart Card Lite offers im- This is a plastic chip card which The Smart Card TRW Full and Part electronically writable on m
ultiple
pressive contactless functionality does not require batteries
Features are high quality, durable tickets. occasions. This means that it
Features
to make access procedures and is capable of versatile ›› Electronically codable Their integrated chip makes may be used over a period of ›› Electronically codable
particularly convenient for your deployment. The Smart Card them ideally suited for contact- several years. The material’s multiple times
›› One-off thermal direct print
customers. It is codable m ultiple Lite by Axess represents the less data transmission. The chip thickness and resistance to cold ›› ThermoReWrite strip writable on
times, and various ticket and ideal solution for season tickets, ›› Contactless functionality card is able to store the personal and heat (temperature range multiple occasions
validity data can be added. It membership cards and cards ›› RFID chip optional information of its owner as well from -30° C to 50° C) also s upport
›› “Full” version offers a larger print
is also possible for further that can be reloaded online. ›› High quality 0.7 mm plastic card as up to five authorizations. this long product lifetime. area.
information such as a QR code
›› 4C-offset print ›› Contactless functionality RFID chip
to be printed onto the ticket. In the case of the Smart Card TRW The Smart Card TRW Full offers
optional
Part, text is printed in readable the same features as the TRW Part,
›› Up to 5 authorizations for ticket
form on the Thermo ReWrite strip. but boasts a larger print area.
and personal data
The ticket is optically and
›› High breakage resistance and
capable of use in a temperature
range from -30°C to +50°C
›› 4C-offset print
Front side
Example TRW-PART
Example TRW-FULL
WILLKOMMEN
PAUL WINTER
Tickets
WELCOME
PAUL WINTER
+
Rear side
Smart Card TRW Full
the whole of the surface area of the
ticket may be reprinted each time.A smarter
service
from Axess The Axess service
Secure, customized, and customer focused.
Axess supplies customized systems from a s ingle
source. As a customer you are our partner. We
We also have international branches which are
able to provide assistance in the c ustomer’s
aim to provide you with all the support you need. own language. All inquiries are d
ocumented
We provide assistance every step of the way, and dealt with as quickly as possible.
from initial site visit to final system acceptance.
We customize solutions.
Our standard support agreement provides access As is the case with all Axess products, any service
to our support team and help desk, and our staff can also be customized to meet your individual
will be on hand to offer any necessary guidance. requirements.
Project management DATA CENTER SERVICE
Site inspection The DATACENTER SERVICE (DCS) means
Consulting and guidance Axess has your hosting needs taken
Network planning care of. In our capacity as Application
Final site approval Service Provider, we will take charge of
Commissioning all o
perations including administration
On-site support during launch of the and data back-up. The Axess Data Center
Our project management, customer service, system offers the very highest security standards
and training experts are always available for you. and always uses the latest premium
hardware. All of this leaves you free to
take care of your daily business.
Our company values are based on genuine We always strive to come up with products which Training Help Desk
partnership with our customers and on the represent the best technical and economic response
individuality of our systems and products. This to meet any customer need. We aim to expand our Our professional training sessions Our staff will come to your aid in the
lays the foundation for the business success we product range on an ongoing basis. We take a strong provide you with the knowledge to ope- event of any problems or malfunctions.
rate and use Axess products. On-site We deploy specialists who are able
achieve worldwide. Our thought-process and approach towards developing new technologies and
POS training enables your staff to learn to grasp any situation quickly and put
actions are driven by the objective of offering fostering innovation. This allows us to generate added
how to work with the Axess system. Our forward the right solution.
our clients special and customized solutions. value for our customers and partners and pursue
special administration and integration
new pathways into the future. training courses show you how to
incorporate Axess programs and SOAP
services.
ServicesV 3.0 We customize solutions. Axess Americas Inc. PO Box 981237, Park City, Utah 84098, USA T: +1 435.333.5700 F: +1 435.333.5800 Axess AG Sonystr. 18, 5081 Anif/Salzburg, Austria T: +43 6246 202 F: +43 6246 202 90 info@teamaxess.com teamaxess.com © 2019 Axess AG
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