SECU's Digital Banking Transformation - SECU.com
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SECU&You
January 2019 newsletter
SECU’s Digital Banking Transformation
Technology changes SECU is committed to continuing to improve our
fast, and so do the digital products so they easily integrate into your daily
needs of our members. habits and activities. To help us do that, we will look
At SECU, we strive to at new innovations in technology combined with your
offer the latest digital feedback. We want to also reassure you that everything
tools that meet your we develop will be designed with the security of your
needs and expectations. personal information as the top priority.
For that reason, in
2018 we introduced a This issue of SECU & You is devoted to our digital
new online and mobile products and services to highlight how using them
banking platform that can save you both time and money. You may even be
KEVIN STEHL was designed and built surprised to learn we offer the same tools you would
using feedback from our find at large traditional banks, but backed by the local
members. We wanted to service and support you expect from your credit union.
create something that offered the financial services
From everyone here at SECU, we wish you a Happy
tools you need when you need them.
New Year. Thank you for being a SECU member!
We understand the importance technology plays
Kevin Stehl
in all aspects of your life, including your finances.
Vice President of Digital Banking
SECU Brings the
Branch to You
In today’s world, we know that you are always busy
and may not have the time or ability to visit a branch.
With digital banking, you don’t have to. Digital banking
offers the tools you need to instantly access your accounts.
Check balances, pay bills, manage your accounts, and use
our budgeting tools to help stay on top of your finances
any time of day — from anywhere — all protected by the
security you expect from your financial partner.
Digital banking continued »
SECU&You January 2019 secumd.org 410-487-7328 | 800-879-7328
Digital Banking continued »
YOUR BENEFITS WITH DIGITAL BANKING
Save Time — Don’t let busy schedules Deposit Checks — Download our mobile
get in the way of managing your finances. app and deposit checks in seconds with
Digital banking puts the branch at your our mobile deposit feature. With auto-
fingertips to monitor your accounts, pay capture, simply hold your phone camera
bills, and send money in seconds. Just over the check and the app takes the
register for online banking or download the picture for you!
SECU MD app.
Digital Wallet — Whether paying a friend
Instant Alerts for Suspicious Activity — for dinner, paying a bill, or sending money
Our fraud team is working around to family, SECU has the tools you need
the clock to monitor and protect your to make all your payments electronically.
information and finances. We alert you of Using your phone, you can pay with Apple
any suspicious activity on your accounts. Pay, Google Pay, Samsung Pay, Venmo,
You can also set up alerts in digital Paypal, or your favorite payment tool.
banking so you are immediately notified
via text, email, or through the mobile app As your trusted partner, we want you to have what you
of any problems. need, when you need it.
Tight Security — Use biometric log-in Visit SECUMD.org and register for online banking.
tools in mobile banking like fingerprint Download the mobile app today from the Google Play
or Apple store. Then you can start banking whenever
The Cool Tools You Can
or Face ID for an added layer of security.
— and from wherever — you are. Use When Life Goes Digital
Open Any Time — The doors never close on
online or mobile banking. Instantly access Go beyond the basics with these digital banking SECU CREDIT CARD INTEGRATIONS
balances and transfer money real time, 24 features that can save you time — and are just We have fully integrated your SECU credit card details
hours a day, 7 days a week. SECU is there really cool to have at your fingertips! into digital banking. Not only can you make your credit
when you need us most. card payment directly through digital banking, you can
TRANSFERS AND PAYMENTS MADE EASY also request a cash advance or balance transfer.
Help the Environment — With Digital Banking, No matter what time of day it is, you can easily — and
you can help us do our part to keep our securely — make payments and transfers. Move money NEW AND IMPROVED BILL PAY
communities beautiful by simply receiving between accounts and pay loans and your SECU credit We are improving Bill Pay in January! You can now:
your monthly statements electronically. card without having to go to another site. • Manage all of your bills in online or mobile banking.
You can also set up automatic, one-time, and recurring • Set up recurring payments or make a one-
Budgeting Tools — Track your income and payments for all of your bills through Bill Pay. You can time payment.
spending with our new budgeting tools even have your bills sent directly to your online banking
for a more holistic view of your finances. account using eBills with participating vendors. • Get alerts via email, text, or through the mobile
Set alerts for account updates including app when payments are due.
balance alerts and loan payment due dates. MEMBER TO MEMBER TRANSFERS
Instantly send or receive money from other SECU BALANCE SNAP SHOT
members with digital banking. All you need is their See your available balances on the mobile app without
account number and last name for immediate having to sign-in. Don’t worry about security — only the
transfers. Go to the Transfer tab and follow the last four digits of your account are shown. If you have an
prompts to get started. Apple Watch, you can do the same thing — from your
wrist! Login to the mobile app and access your settings
SECU Me2U to turn on the snapshot feature.
Pay anyone at any time electronically with SECU
Me2You in our mobile app or desktop. All you
need is their cell phone number or email address.
2 3
Your Security
Matters
With repeated reports of data breaches where sensitive
customer information was compromised, SECU wants
to reassure all of our members that your security is
our highest priority. We take steps in all areas of our
organization to protect your financial information and
personal data against loss.
This is especially true with our digital banking tools.
We have included additional security features that
add an extra level of protection for your sensitive data.
DIGITAL BANKING FEATURES
We’ve added step-up authentication to online and
mobile banking. This prompts you with a security
question or the option to receive a one-time passcode
via email or text to your contact information of record if
you log-in from an unregistered device or are performing
an unusual or risky transaction. We have also added
automatic, real-time alerts if your address, email, TAKE CONTROL OF YOUR SECURITY
phone number, username, or password are changed. Our online and mobile banking tools let you manage
This enables you to monitor your accounts and quickly your registered devices. If you lose your phone, simply
take action if there is any unauthorized activity. log-in to online banking and unregister the device so
that you’re protected.
ON MOBILE
Our mobile app has biometric log-in tools that give If you are alerted of unauthorized access, notify us
you a personalized level of security to protect your immediately by calling 410-879-7328.
information. Use your unique fingerprint or Face ID Working together, we can safeguard your information
on your Apple device to log-in. while providing the convenience of anytime, anywhere,
access to your accounts.
Board of Directors Information published in this newsletter
does not constitute legal, financial, or
PO Box 23896 • Baltimore, Maryland Officers: other professional advice, nor does it imply
21298-8925 Mark A. Reger, Chairman an endorsement by SECU of any other
secumd.org | facebook.com/secumd Gayle Seward, Vice Chairman websites. Consult a professional financial
John Kenney, Treasurer advisor about your personal tax and finan-
For our Expressline bank-by-phone service, Sharonne Bonardi, Secretary cial situation. Although it is intended to
call 410-487-7930 or 888-643-9777 be accurate, neither the credit union nor
Directors:
any other party assumes liability for loss or
anytime. Contact SECU at 410-487-7328 Janet Bacon, Juancho Baino, Ellen Gardner, damage due to reliance on this material.
or 800-879-7328 Monday through Friday, Timothy La Valle, Donald Tynes, Sr. © 2013 State Employees Credit Union of
8:00 a.m. to 7:00 p.m., and on Maryland, Inc.
Saturday from 9:00 a.m. to 1:00 p.m.
Federally insured by
the National Credit
SCU#247242 SECU is an Equal Opportunity Employer. Union AdministrationYou can also read
