GLOBAL DIGITAL BANKING CONFERENCE UK EDITION 2018 - RFi Group
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GLOBAL DIGITAL BANKING
CONFERENCE UK EDITION 2018
Winning the customer of the future
Thursday 13th September 2018
For more information, please
Grange City Hotel contact Sarah Hollinshead,
14 Cooper's Row, EC3N 2BQ RFi Group on +44 203 862 2154
shollinshead@rfigroup.com
London
www.globaldigitalbanking.com
This agenda is subject to change
MEDIA PARTNER SUPPORTING PARTNERSGLOBAL DIGITAL BANKING CONFERENCE UK 2018
Global Digital Banking Series About RFi Group & Our Events
Following the success of the Global Digital Banking Series that toured RFi Group is a global business intelligence and media provider
Dubai, London, Singapore, Sydney and Toronto in 2016 & 2017, we are focusing exclusively on financial services.
pleased to announce the third tour, with the European edition taking
place in September. This event will gather innovators and thought We specialize in data and information gathering, customer based
leaders from around the world to share case studies and engage in insight generation and business decision support for the world’s
panel discussions, focusing on the full range of retail banking. leading financial service providers.
The agenda will provide key insights into what it takes to improve With offices in Toronto, San Francisco, London, Hong Kong, Singapore
digital performance across customer experience and satisfaction, and Sydney, RFi Group consistently provides clients with tailored
how to win the all-important main bank digital relationship and gain advice and independent intelligence relevant to their specific market
greater share of wallet as well as economic, competitive and needs.
regulatory factors affecting the UK’s retail banking sector.
With a core focus on delivering insightful, valuable and actionable
The day will bring together over 300 banking executives and decision research within the banking sector both locally and internationally, RFi
makers to discuss the sector and all that’s top of mind for those in UK Group’s offering covers retail, SME, corporate, investment and private
retail banking and digital. banking.
RFi Group produces over 100 key events throughout the year with an
Who Should Attend? aim to produce quality interactive forums with insightful and relevant
C-suite, senior directors and heads of, from banking and technology debate. We utilize our market insight to produce high-quality industry
providers in the following areas: gatherings that provide attendees with both topical and thought
➢ Retail Banking provoking sessions.
➢ Digital and technology
➢ Customer experience Our events are aimed at senior level industry leaders and we secure
➢ Lending both national and internationally recognized speakers.
➢ Cards and payment processing
➢ Branches, distribution, and product development
➢ Sales and marketing
Speakers listed in bold on this agenda are confirmed, those in italics
have been invited.
Register now – shollinshead@rfigroup.com / +44 207 862 2154GLOBAL DIGITAL BANKING CONFERENCE UK 2018
Agenda
Thursday 13th September 2018
REGISTRATION
08:30 - 9:00AM
Arrival tea and coffee
WELCOME & OVERVIEW
9:00AM
Victoria Bateman, Managing Director – EMEA, RFi Group
SESSION ONE: GLOBAL BEST PRACTICE IN DIGITAL
Chaired by: Victoria Bateman, Managing Director – EMEA, RFi Group
The consumer view – global digital trends
9.05-9.30AM
Charles Green, CEO, RFi Group
Launching a lifestyle digital bank in the Middle East: The story of Liv
9.30 – 9.50AM
Suvo Sarkar, Senior Executive Vice President & Group Head of Retail Banking & Wealth Management, Emirates NBD (UAE)
Global: What does a banking partnership of the future look like?
9.50 – 10.10AM
Speaker TBC, HSBC
The shift of personal data ownership: from regulation to Digital Banking enabler
10.10-10.30AM
Pascal Nizri, CEO, Chekk (Hong Kong)
A local case study on innovation
10.30-10.50AM
Ruchir Rodrigues, Managing Director – Digital Banking, Barclays
MORNING TEA
10:50 - 11:20AM
Register now – shollinshead@rfigroup.com / +44 207 862 2154GLOBAL DIGITAL BANKING CONFERENCE UK 2018
SESSION TWO: A SPOTLIGHT ON PAYMENTS
How are regulators continuing to drive innovation?
11.20AM – 11:40PM
Maha El Dimachki, Head of Payments, Financial Conduct Authority
Pay by Bank app: the new way to pay
11.40 - 12:10PM
Jonathan Wood, Senior Vice President – Consumer Applications, Mastercard
+ Banking partner TBC
The future of messaging apps in digital banking
12.10-12.30AM
Speaker TBC, Facebook
PANEL: The future of payments debate
12.30-1.00PM
Each panelist will represent a different payment method and debate its future relevance in banking
Moderator: Tony Craddock, Director General, Emerging Payments Association
With: Marieke Flament, CMO, Circle
Julian Sawyer, COO, Starling Bank
Ron Delnevo, Executive Director EU, ATMIA
LUNCH
1:00 - 2:00PM
Register now – shollinshead@rfigroup.com / +44 207 862 2154GLOBAL DIGITAL BANKING CONFERENCE UK 2018
STREAM ONE: THE FUTURE OF CX STREAM TWO: IMPACTS OF REGULATIONS
Chaired by Chloe James, Group Media Director, RFi Group Chaired by Siobhan Moore, Partner, Global Head Cards and
Payments at Locke Lord LLP
Marketplace banking – driving change in Chairperson opening remarks
financial services 2.00-2.10PM
2.00-2.20PM
Matthias Kroener, CEO & Co-founder, Fidor Siobhan Moore, Partner, Global Head Cards and
Payments at Locke Lord LLP
Banking models for the future The partner view on PSD2
2.20 – 3.00PM
• How do digital and traditional interplay? 2.10-2.25PM
• Channel optimization and achieving end-to-end
product applications • How can traditional banks stay competitive in the
• Learnings on FinTech/bank partnerships new world order?
Moderator: Sarah Hollinshead, Group Head of Daniel Kjellen, CEO & Founder, Tink (Sweden)
Content, RFi Group
With: Michelle Kent, UK Director of Digital, The consumer view on PSD2
Santander
Suvo Sarkar, SVP & Group Head of Retail 2.25-2.45PM
Banking & Wealth Management, Emirates
Victoria Bateman, General Manager EMEA, RFi Group
NBD
Alexander Weber, Head of International
The banking view on PSD2
Markets, N26
Ruchir Rodrigues, Managing Director – 2.45-3.00PM
Digital Banking, Barclays
Alan Lockhart, Head of Applied Technologies, RBS
AFTERNOON BREAK
3:00 - 3:30PM
Register now – shollinshead@rfigroup.com / +44 207 862 2154GLOBAL DIGITAL BANKING CONFERENCE UK 2018
20-4.30PM
STREAM ONE CONT’D: THE FUTURE OF CX STREAM TWO CONT’D: IMPACTS OF REGULATIONS
PANEL: An industry analysis on where we are now
PANEL: Value instead of utilities
3.00-3.40PM
3.00-3.40PM • Personalised communication
• Virtual assistance & chatbots • Security and protection of data
• How to turn challenges into opportunities
• Apps for advice not just transactions
• Self-service & automation Moderated by: Victoria Bateman, General Manager EMEA,
Moderated by: Oscar Williams-Grut, Reporter, Business RFi Group
Insider With: Philip Mind, Senior Policy Consultant, UK
With: Peter Myatt, CEO, Bean Finance
Leon Muis, COO, Yolt
Ricky Knox, CEO & Founder, Tandem
Alan Lockhart, Head of Applied
Sophie Bialaszewski, Head of Enterprise Technologies, RBS
Transformation, Lloyds Banking Group Speaker TBC, Mastercard
David Judic, Head of Customer
Innovation, CYBG
CLOSING KEYNOTE SESSION
Beyond the buzzwords – how to instill actual change in digital banking?
3.40-4.10PM
• Overcoming bureaucratic challenges within a large organization
• Galvanising the right team for change
• What “new technology” is truly worth the investment?
Neal Cross, Managing Director and Chief Innovation Officer, DBS Bank
CLOSING REMARKS
4:10 - 4:15PM
NETWORKING DRINKS
From 4:15PM
Register now – shollinshead@rfigroup.com / +44 207 862 2154You can also read
