SANTA EULÁLIA SUITE HOTEL & SPA - A to Z Directory - Santa Eulália Suite Hotel & Spa

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A to Z Directory
SANTA EULÁLIA SUITE HOTEL & SPA
Dear Guest,

As General Manager of the SANTA EULÁLIA Suite Hotel & SPA, on behalf of our team, it is
my pleasure to welcome you.

To help you take advantage of the many services and facilities, we have provided this A to Z
Directory.

Should you need any assistance or would like to inform me of any matter you feel relevant, I
am always available.

I hope that the Hotel and the services on offer are to your satisfaction. I would also like to
thank you for choosing this Hotel and the ALGARVE region.

Please accept our wishes of a memorable holiday period amongst us. We assure you that we
are here to ensure your comfort and well-being.

Yours faithfully,

The General Manager

Gonçalo Campos e Sá
Useful Telephone Numbers

Outside telephone line      0
Hotel Reception             9
Dial to another apartment   1 + apt. number
Reservations                203
Bar                         204
“Sensações” Restaurant      205
Santa Eulália Grill         204
Room Service                9
SPA - Reception             215
Technical Data:
SANTA EULÁLIA SUITE HOTEL & SPA
CATEGORY: 

 Non-smoking hotel
 Nº of floors: 5
 Nº elevators: 5
 Electricity: 220 Volts
 Climate control in public areas
 Total nº of apartments: 129, being 88 Studios, 37 1 Bedroom Apartments and 4 2 Bedroom
  Apartments

 Apartments are equipped with:
      Electronic locks
      Air Conditioning
      Smoke detection
      LCD television
      Satellite TV
      Individual safes
      Telephone
      Fully equipped Kitchenette
      Hair dryer
      Coffee and Tea Equipment

 Private car park
 Wireless Internet throughout the hotel
 SPA including:
        - 1 indoor heated swimming pool, with chromo therapy, hydro massage seat and
        - a water cannon.
        - Sauna
        - Turkish Bath
        - Fitness area
        - Massage Room
        - Aesthetic services
        - Hairdresser services in our other hotel unit, the Albufeira Sol – in Santa Eulália.
 1 Bar
 1 Pool Bar and Snack Bar
 1 Main Restaurant
 1 À La Carte Restaurant.
Index:

1 |Services A-Z
2 |Bar, Snack Bar & Restaurants
3 |Room Service List
4 |Santa Eulália Spa
5 |Voice & Data System
6 |TV Channels
7 |Emergency & Safety
A
ADAPTORS / TRANSFORMERS
Should you require an adaptor or transformer, please contact Reception.

AIR CONDITIONING / HEATING
All Suites are equipped with air conditioning / heating. At yours you can find the remote
control. If you need any help, please contact Reception.

AIRPORT
Faro International Airport is 35 kilometres from the hotel (approximately 40 minutes by car /
taxi).

ARRIVAL
You may start to use your Suite on the day you arrive at 04:00pm. If you arrive earlier, your
unit may not be available. We will do everything to prepare it for you as quickly as possible.

B
BABY-SITTING
To get more information on baby-sitting services, please contact Reception.
Baby-sitting services must be booked 24 hours in advance.

BAR
The Hotel has 1 lobby bar at your disposal. Other outlets may be found in premises.
Please consult the “Bar, Snack-Bar & Restaurant” section in this Directory.

BEDS
Should you require an extra bed, please contact the reception. Subject to availability. All units
are equips with sofa bed.

BREAKDOWNS
All equipment in apartments is periodically inspected to ensure that is functioning correctly.
However, should you encounter any type of problem or experience difficulty in operating any
equipment, please contact Reception.

BREAKFAST
Buffet breakfast is served every day in the “Grill” restaurant located on floor 0.
Breakfast may also be served in your unit by contacting Room Service or the reception on the
day before, subject to tax service. In order to meet your request please complete the form
provided in your Suite or contact Room service directly.
C
CAR PARKING
At your disposal, around the Hotel there are several private parking spaces. We recommend
that you do not leave valuable items inside the car as the hotel cannot held responsible for
damages or theft of items.

CAR RENTAL
To reserve cars with or without driver, please contact Reception.

CHECKING OUT
Check-out time is 11:00am. Should you need to use your Suite until later, please contact
Reception the day before you leave the hotel. If it is not possible for us to meet your request,
we can hold your luggage, at no additional cost, and you may continue to use the public areas
of the hotel.

CHEMIST
Please contact Reception for information on which chemist nearest the hotel, is open.

CHILDREN
We have special conditions for children’s stays and meals. Please contact Reception.

CHILDREN’S CLUB
We have AVAILABLE A Children’s Club from Monday to Saturday and from 5pm until 4pm.
Activities are for children between 4 and 8 years old. Children under 4 years old can participate
as long as accompanied by their parents. For more information, kindly contact the reception
desk.

CHURCHES AND OTHER PLACES OF WORSHIP
For more information, please contact the Reception.

COMPLAINS
If you would like to make a complaint, please contact Reception and ask for the Duty Manager
and /or General Manager who will immediately deal with the matter to your satisfaction.

COTS
Should you require a cot, please contact the Reception.

CLEANING
Room will be cleaned upon guest request however kitchenware is not included (eg dishes,
cutlery, glasses, etc.).
Towels and sheets will be changed every four days or on request.
Should you require not to be disturb, kindly put the door knob sign outside your door.
For more information, please contact Reception.
D
DOCTOR
The hotel can provide a doctor. If you require medical attention, please contact Reception.

E
ELECTRICITY
Voltage is 220V. Should you require an adaptor or transformer, please contact the Reception.

ELEVATORS
We recommend that children younger than 10 years old do not use the elevators unless
accompanied by an adult.

EMERGENCY / EVACUATION
Please consult the “Emergency and Safety” section in this Directory.

EXCURSIONS
At your disposal we have several excursions, water parks, thematic parks, boat trips, etc., for
more information and bookings, please contact Reception.

F
FIRE
Please consult the “Emergency and Safety” section in this Directory.

FIRE EXTINGUISHERS
Please consult the “Emergency and Safety” section in this Directory.

FLOWERS
Should you wish to buy or send a bouquet of flowers, please contact Reception.
H
HAIR DRYER
A hair dryer is provided in the bathroom.

HAIRDRESSER
Please contact the SPA in floor -1 for more information.

HOSPITAL
The nearest hospital is the Faro Hospital, located approximately 35 kilometres from the hotel.
Belonging also to the National Health Service there’s the “Centro de Saúde de Albufeira” that
is located only 3 Kilometres from the hotel. Near are also several private clinics specialized in
different areas of medicine. For further information, please contact Reception.

I
ICE
If you need ice, please contact the Bar.

INTERNET ACCESS IN YOUR SUITE
All public areas as well as your accommodation unit have free broadband internet.
Please consult the “Voice and Data System2 section in this Directory. For further information
please contact the reception desk.

L
LAUNDRY
Inside your wardrobe are laundry bags. To use the laundry service, please complete the
laundry list and contact reception.

- Laundry collected before 09:00am will be returned the same day, except on weekends.

- Laundry collected after 09:00am will be returned the next day before 1:00pm, except on
weekends.
- The Hotel cannot be held responsible for trimmings or buttons on clothes or for alterations
to the colour or shrinking due to the washing. Neither can the Hotel be held responsible for
any objects left inside clothing.

- In the event of loss or damage, the hotel’s responsibility is limited to 6 times the cost of the
service provided with regard to items which are subject to complaint within 24 hours after the
service has been carried out.

The Hotel does not take responsibility for any accessories neither buttons attached to your
clothing or changes in colour or even shrinking resultant from the washing process. Also the
Hotel does not take responsibility for any object left forgotten on the clothing to be washed.

- In the absence of the list accompanying clothing, the amount of items of clothing counted by
our services will prevail.

- Due to fire safety policies, irons are not allowed in apartments.

LOST AND FOUND
If you lose any item, please contact reception.

M
MEDICAL ASSISTANCE
If you suffer from hearing, visual or motor difficulties, please inform Reception so that in the
event of an emergency we can provide priority assistance.

MESSAGES
If you are expecting an urgent message, please inform Reception. All messages received will
be delivered to your Suite.

N
NEWSPAPPER
Should you require we have at your disposal a newspaper/magazines purchase service. For
more information, please contact the reception.
O
OTHER SERVICES
We have available the sale of tickets for shows, activities and entertainment. For more
information, please contact the reception desk.

P
PAYMENT
Besides payment in cash, we also accept all main credit and / or debit cards.

PETS
Pets are not allowed in the hotel.

PHOTOCOPIES
Should you need to make any photocopies, please ask at Reception.

POLICE
The nearest police Station is approximately 20 minutes’ walk from the hotel.

POST
To receive and send post, please contact Reception.

R
RECEPTION
Reception is on floor 1, in the hotel lobby. The Reception team is available 24 hours a day, to
provide you with any information or assistance you may need during your stay.

RESERVATIONS
To reserve any stay at the Santa Eulália Suite Hotel & SPA or our hotel units, please contact
our Reservations Department or our website: www.conforhoteis.pt.

RESTAURANT
The hotel has at your disposal:
The “Grill” Restaurant is situated on the ground floor.
Please, consult the “Bar, Snack-Bar & Restaurant” section in this Directory.
ROOM KEYS
For your own safety all Suites are equipped with electronic locks which work with a magnetic
card. In order to open the door of your unit the magnetic card must be closed up to the lock.
It will automatically open.
If you experience any difficulty please contact the reception.
For security reasons, please return your card when checking out.

ROOM SERVICE
This is a 16 hour service (08:00am – 00:00am). Please consult the menu at the “Room Service
List” section in this Directory.

S
SAFES
All Suites are equipped with a safety deposit box. The safe is inside of the wardrobe in the
bedroom. If you wish to use it, please contact the reception.
The hotel cannot be held responsible for valuables left in the room, outside of the safe.

SCANS
Should you require scanning documents, we have at your disposal a free service. Kindly
contact the reception desk.

SHOPPING CENTER
There are 2 Shopping Centre in Albufeira. For further information, please contact Reception.

SMOOKING
Only permitted to smoke outside the hotel or in your apartment’s balcony.

SNACK-BAR
The Hotel has one Snack-Bar at your disposal.
Please consult the “Bar, Snack-Bar & Restaurant” section in this Directory.

SPORT
In the area surrounding the hotel it is possible to find a number of centres offering different
sports such as: riding, golf, sailing, diving and fishing. For further information, please contact
Reception.

SUGGESTIONS
Guest’s suggestions are the best way of helping us to improve our service. Therefore, we
would be very grateful if you could fill in the form provided in your room.
All suggestions are welcome and will be taken into account by the management.
SUSTAINABILITY
Santa Eulália Suite Hotel & Spa is managed in an efficient way to save energy resources. Some
examples: solar panels to heat water, flow reducers on taps, low flow flushing cisterns, eco-
friendly cleaning materials, use of reverse osmosis, use of "leds", all doors are properly caulked
and double glazing for a correct reduction of energy costs, unused rooms have closed curtains
to avoid temperature losses and good practices in the area of recycling.

SWIMMING POOL
The swimming pools are for the exclusive use of the hotel guests.
The Hotel has 1 outdoor swimming pool for adults and 1 for children, and 1 indoor heated
swimming pool in the SPA - 1 floor.

SWIMMING POOL TOWELS
At your disposal we have pool / beach towels. You can get them from SPA by leaving a deposit
amount in the main Hotel Reception at your check-in.

T
TABACO
At the Bar you will find a cigarette machine and a proper area for smokers.

TAXIS / TRANSPORT
Should you require a taxi or information on transport, please contact Reception.

TELEPHONES
For further information please consult the Telephone Directory or contact Reception.
For an outside line please press 0.

TELEFAX
Should you need to send a fax, please contact the Reception.
All faxes received will be delivered to your room.

TV CHANNELS / TELEVISION
We have at your disposal a nice choice of TV channels. Please consult the list of channels in
this directory. The remote control can be found next to the TV.

TOILETRIES
At your apartment there’s at your disposal: soap, shampoo and shower cap. Should you
require more toiletry items, please contact Reception. At request we provide them.

TOURS
Different tours are available. Please consult Reception.

TRANSFERS
Hotel has a private transfer service to / from Faro Airport, for further information, please
contact the Reception.

U
USB CHARGER
You can charge your electric devices by USB through the entrance located behind the television
in you apartment.
For more information, kindly contact the reception.

W
WAKE UP CALL
In order to request the wake-up call service, please contact Reception.

WATER
The tap water is safe to drink. However we advise you to drink mineral water.
Bars and Restaurants
“Grill” Restaurant
The Restaurant is the space of Santa Eulália Suite Hotel & Spa, where you can enjoy the best
of traditional Portuguese cuisine. You can also taste more current suggestions, created daily
by our Chef.
This is an exquisite and modern space where details have been designed to detail.

The Restaurant is open daily from 7:00 p.m. to 10:00 p.m. in the summer and until 9:30 p.m.
in the winter with an à la carte dinner service and/or a buffet (when there are reservations
for a number of more than 20 people).
Location: Floor 0

Breakfast
You can start your day with a nice breakfast served at the “Sensações” Restaurant or at the
Santa Eulália Grill.

Breakfast is served daily from 07:30 a.m. to 10:30 a.m. in the summer and from 08:00 a.m. to
10:00 a.m. in the winter.

Pool-Bar “Santa Eulália Grill”
The Snack-Bar has a splendid and comfortable terrace by the garden with ambience music.
A wide range of drinks and light meals are available, such as salads and snacks.

Summer Opening Time: 10h30am to 06h00pm. Winter is closed.
Summer Snack service: 12h00 am to 05h00pm. Winter is closed.
Location: Floor 0.

“Flor de Lis” Bar
The perfect place to enjoy a cocktail with ambiance music.

Opening time: 10h30am to 11h00pm
Location: floor 0

Banquet & Events
The "Sensations" Restaurant with capacity for up to 100 people is the perfect place for Gala
Dinners, Cocktails, Theme Dinners, Corporate Dinners, Birthday Parties, Weddings, or any
other type of event you wish to organize.
Contact us, tell us what you want and leave the rest with us ... we will surprise you for sure!
For more information contact our Commercial Department: comercial@conforhoteis.pt or by
telephone: 289 587 476.
Room Service Menu
                           Service available from 07:00 am – 11:30 pm
                           Service Fee € 5,00 (VAT included) per room

SNACKS

Ham or Cheese Sandwich                                                  € 3,50

Ham and Cheese Sandwich                                                 € 4,00

Ham or Cheese Toast                                                     € 4,50

Ham and Cheese Toast                                                    € 5,00

Tuna Sandwich                                                           € 6,50

Chicken Sandwich                                                        € 6,50

Meat lasagne                                                            € 8,50

DRINKS MENU

Mineral Water 1,5 lt.                                                   € 3,50

Mineral Water 0,33 lt.                                                  € 2,00

Sparkling water 0,33 lt.                                                € 2,00

National Beer 0,33 lt.                                                  € 3,00

Soft drinks 0,33 lt.                                                    € 3,00
Data & Voice systems Information

WAKE UP CALL
For wake-up service, please, please contact the reception.

INTERNET
All accommodation units and public areas of the hotel are equipped with broadband Internet.
This connection allows you to access the usual services of a common internet connection and
access to email, content and pages. With VPN connections you may, however, experience some
limitations for security reasons.

To access this service you need to:
• Acquire the access in reception
• Have a computer with wireless connection.
• Have the TCP / IP protocol installed, allowing dynamic IP assignment (DHCP) addresses.
• Open the wireless search of your computer.
• Find the appropriate network and connecting it.

If you need help, please, please contact the reception.

PHONE
• To access a telephone line to the outside please, please mark the number 0.
• To connect between Hotel rooms you should dial the number 1 followed by the number of
the desired room.
• For international calls, you must dial the number 0 + 00 + indicative International country
code + phone number.

All calls made via telephone in your room, will be automatically charged to your account.
Data & Voice systems Informations

                  INTERNATIONAL INDICATIVES

South Africa      27   Egypt          20   Malta         356
Germany           49   Spain          34   Morocco       212
Andorra          376   U.S.A.          1   Mexico         52
Angola           244   Finland       358   Mozambique    258
Arábia Saudita   966   France         33   Monaco        377
Argentina         54   Greece         30   Norway         47
Austrália         61   Netherlands    31   Poland         48
Áustria           43   Hungary        36   UK             44
Bélgica           32   Ireland       353   Czech         420
Brasil            55   Israel        972   Russia          7
Cabo Verde       238   Italy          39   Sweden         46
Canadá             1   Japan          81   Switzerland    41
China             86   Libya         218   Thailand       66
Chipre           357   Luxembourg    352   Turkey         90
Dinamarca         45   Macao         853   Venezuela      58
Data & Voice systems Informations

                                  SERVICES PRICES

TELEPHONE CALLS                                      RATE

National / Internationals              Price of 0.25€ per impulse. Rate Variates by
                                       destination

FAXES                                                RATE

Nationals                                            0.50 € per page
Internationals                                       2.00 € per page

PHOTOCOPIES                                          RATE

Copie or print (Black & White)                        0.25 € from 1 to 20 pages
Copie or print (Black & White)                        0.18 € from 21 to 50 pages
Copie or print (Black & White))                       0.15 € more than 50 pages

                  All Rates presented include VAT at legal % amount
TV Channels

 1    RTP 1            35   FOX Crime             69   Euronews (A)
 2    RTP 2            36   AXN HD                70   CGTN
 3    SIC              37   AXN Black             71   BFM TV
 4    TVI              38   AXN White             72   NHK World Japan
 5    SIC Notícias     39   SyFy HD               73   CCTV 4
 6    RTP 3            40   TLC                   74   Globo
 7    TVI24            41   AMC HD                75   Canal 11
 8    CMTV             42   Discovery Channel     76   TVE 24h
  9 SPORT TV+          43 Odisseia                77 France 24 (F)
 10 RTP Açores         44 História                78 Localvisão TV HD
 11   RTP Madeira      45   National Geographic   79   Blaze
 12   SIC Radical      46   Luxe TV HD            80   Aljazeera
 13   TVI Ficção       47   Travel Channel        81   i24News (F)
 14   Porto Canal      48   FTV                   82   Channel 1 Russia
 15   A Bola TV        49   Más Chic              83   M6
 16   SIC Mulher       50   MTV Portugal          84   RTP África
 17   Canal Q          51   VH1                   85   Bloomberg
 18   RTP Memória      52   MCM Pop               86   TV5 Monde
 19   Sporting TV HD   53   TVEi                  87   BBC World News
 20   Eurosport 1 HD   54   Gametoon HD           88   CONFORHOTEIS
 21   SIC Caras        55   Clubbing TV
 22   SIC K            56   UM Europa
 23 Disney Channel     57 Afro Music
 24 Disney Júnior      58 24 Kitchen
 25 Jim Jam            59 Canção Nova
 26 Canal Panda        60 IU
 27 Biggs              61 Kombat Sport
 28 Baby TV            62 Record News
 29 Cartoon Network    63 BBC Entertainment
 30 Hollywood HD       64 TPA
 31 Cinemundo HD       65 i24News (I)
 32 FOX Movies HD      66 TV Galicia
 33 FOX HD             67 Crime+Investigation
 34 FOX Life           68 Deutsche Welle (A)
Emergency and Safety

SAFETY PROCEDURES AND EMERGENCY

The Santa Eulália Apartment Hotel & SPA features an internal emergency plan which sets out
the guidelines to ensure that are identified and addressed potential foreseeable emergency
situations and/or activities associated with it.

These guidelines to ensure the active and passive measures against fire risk are defined, and
established into a plan for the entire area of Santa Eulália Apartment Hotel & Spa. Both in the
organization of the evacuation procedures as through optimization of human and material
resources.

The Plan is reviewed and updated annually, exercised whenever major changes are made on
the premises or following the recommendations of official entities.

We recommend reading the safety instructions affixed to the emergency plant located at the
entrance of his apartment Suite – behind the entrance door.
In case of doubt or assistance, please contact Reception.

We would still, like you to devote a few minutes of your time into reading the following
instructions:

COME TO YOUR SUITE
- Identify emergency exits closest to Your Suite (access to stairs).
- Check the position of the alarm call points and fire extinguishers installed in the hallway
giving access to the suites.
- In order to more easily memorize the escape route, practice it by counting the steps and / or
the time it takes to go.
- Always observe the information and/or recommendation for "no smoking ".

IN CASE OF FIRE
- Stay calm.
- Activate the nearest and / or contact Reception from any phone alarm.
- Close doors to prevent the spread of fire.
- Do not try to fight / extinguish.
- Exit the building quickly by the nearest emergency exit.
- Being clear ladder, never step back.
- In the presence of smoke, stay as close as possible to the ground.
- Do not try to carry any baggage with you, your life is far more important.
- Use the emergency stairs, always down against the wall.
- Do not turn back.
- Do not use the elevators.
Emergency and Safety - cont.

IF YOU ARE CLOSED IN YOUR SUITE
- If you cannot get out of your suite safe, don`t.
- Stay calm.
- Keep the door closed to prevent the spread of fire to the interior - where you are.
- Contact Hotel Reception, by dialling 9 and stating clearly the number of the suite which you
are hosted and the number of people inside.
- Unplug the AC immediately.
- Fill the tub and sink with water.
- Use wet towels to cover the joints of doors and louvers.
- Go moistened towels frequently.
- Remove the curtained windows.
- Moisten the entire floor of the foyer.
- Wait for Emergency Aid Hotel Team.

ALARM EVACUATION
If the evacuation alarm ringing continuously, follow these instructions:
- Stay calm.
- Take your key with you.
- Using the back of your hand, check the temperature of the door before opening it.
- If the hallway is clear of smoke, you can quit.
- Do not try to carry any baggage with you, your life is far more important.
- Abandon Your Suite and make sure you shut the door.
- If you are unobstructed smoke, use the stairs nearest emergency, always down against the
wall.
- Do not turn back.
- Do not use the elevators.
- Follow the instructions provided by the Emergency Team for the hotel Evacuation.
- Staff Team and Emergency Evacuation Hotel team will refer you to a meeting where all
guests & staff shall be identified and /or done the verification of absence.

LOCKED OUT
- If the security conditions to leave your room are not satisfactory or the stairs to meet the
emergency exit blocked, return to your room and proceed as described in "If you stay locked
in your suite."

MORE SAFETY
- Do not smoke in bed.
- Do not forget the burning cigarette in the ashtray.
- Turn off electrical appliances from outlets if you are not using them.
- You are not allowed any weapons. But if are owning and carrying, must inform the front
desk of the hotel, which will keep them in custody until you leave.
Emergency and Safety - cont .

SAFES
The Santa Eulália Suite Hotel & SPA recommends the use of your apartment safe deposit of
valuables.
We cannot take responsibility for cash, securities or valuables left in the Suites – or anything
left in your suite.
SPA – Sanun Per Aqua
The Spa is only open for massages services by appointment.

Kindly contact the reception desk for booking as well as additional information you may
require.

                                        Massage
              Therapeutic massage (30 min.)                         € 45,00
              Full body massage (50 min.)                           € 65,00
              Sports massage (55 min.)                              € 80,00
              Rhythmic massage (50 min.)                            € 70,00
              Zen massage (75 min.)                                 € 85,00
              Indian head massage (50 min.)                         € 75,00
              Hot stone massage (60 min.)                           € 80,00
              Lymphatic drainage (60 min.)                          € 65,00
              “Pindas Sweda” massage (60 min.)                      € 95,00
              Massage with candles (75 min.)                        € 90,00
              Shiatsu (60 min.)                                     € 80,00
              Thai massage (60 min.)                                € 80,00
              Ayurveda massage (60 min.)                            € 80,00

                                   Therapeutic ritual
              “Phyt’s Cocoon” (75 min.)                            € 120,00
              - detoxifying and relaxing
              Zen crystal (75 min.)                                 € 80,00
              - massage with crystals
              “Zen duo” experience (75 min.)                       € 145,00
              - with essential oils and spices
              Reflexology (50 min.)                                 € 65,00

                                             Face treatments
              Facial (50min.)                                       € 65,00
              Lifting (75 min.)                                     € 85,00

                                         Other custom services
              Manicure                                               € 25,00
              Pedicure                                               € 32,00
              Gel nails                                          on request
              Waxing                                             on request

All rates have VAT included and can be changed without prior notice.
Environmental Policy
ENVIRONMENTAL POLICY

At Conforhoteis we are committed to protecting the environment and to reducing the impact
of the resort’s daily operation on the environment.
Conscious of the impact that the tourist activity has on our natural resources and climate, we
will strive to manage our waste in an efficient manner, avoid pollution, install energy saving
devices whenever possible and encourage our guests to respect and contribute towards our
efforts so that together, we may minimize our impact on the environment.
Our main goals towards environment management are:
Certification
In order to comply with the broadest sustainability criteria, including our social and economic
impact and employee welfare, SGS and HACCP excellency padrones will be accomplished
until 2018.

Electric Energy Provision and Management
The electricity consumption at Santa Eulália SuiteHotel & Spa is 0.40 kilowatt per client and
per day. Operationally, Santa Eulália Suite Hotel & Spa agrees to: - Ensure that all equipment
purchased is classified as energy efficiency class A. - Ensure that all employees are properly
trained in energy saving.

Energy Saving Initiatives
Santa Eulália Suite Hotel & Spa will ensure optimum energy efficiency by undertaking the
following:
- Use LED lights in all public areas.
- Use LED or low energy consumption light bulbs on apartments and service areas.
- All apartments are equipped with energy saving control units.

Water Management
Santa Eulália Suite Hotel & Spa will install water saving devices so as to reduce the water
consumption but without compromising the client’s comfort.

Water Saving Initiatives
All apartments will have water flow reducers installed on all taps and shower heads.
All cisterns will be manipulated in order to fill only half the amount of water permitted in
the tanks.
All cisterns have the double discharge button.

Hot Water Supply
The hot water supplied to the apartments and interior poo is produced from:
- Solar Panels.
- Electrical Heating.
Waste Management
Santa Eulália Suite Hotel & Spa minimizes the production of solid waste in all areas of the
resort and encourages guests to join our recycling programme. Specifically:
- Recycling all glass, paper, card board, batteries, oils, plastic and electronic devices.
- Minimizing the use of paper.

Chemical Usage
Whenever possible, Santa Eulália Suite Hotel & Spa will avoid using chemicals considered
harmful to the environment and which are identified as such by the Food and Agriculture
Organization.

PROTECTION OF MINORS

Santa Eulália Suite Hotel & Spa aims to ensure adequate protection to underage minors (any
person under the age of 18) using all legal and judicial means at its disposal.
Our company undertakes to inform the legal authorities of any actions considered suspicious
and therefore adopting the necessary measures to identify those responsible.
In Santa Eulália Suite Hotel & Spa we will not allow the check-in of any underage minor
(person under the age of 18) even if with their parents, in case they are not carrying personal
identification. Additional to this measure, we will inform the authorities.

Santa Eulália Suite Hotel & Spa condones and does not authorize any act of sexual nature
involving minors (any individual under the age of 18) inside the resort or within its vicinity.
All employees have the responsibility of communicating any suspicious situation to the
management.

LOCAL COMUNITY POLICY
At Conforhoteis we are committed to ensuring positive relationships between our company
and the local community. Our community policy and main goals are based on the following:
Promoting responsible tourism
Santa Eulália Suite Hotel & Spa promotes economic and social benefits to the community.
Santa Eulália Suite Hotel & Spa collaborates with the training programmes of local schools in
order to provide work opportunities.

Purchases
Santa Eulália Suite Hotel & Spa purchases and promotes local products, ensuring that the food
quality meets with our guest’s expectations. In this manner it contributes towards the
reduction of CO2 emissions, which would be higher if these products were to be transported
from distant locations. The company policy states that payments to suppliers are always made
in a timely manner.
Employment
Santa Eulália Suite Hotel & Spa recognizes the importance of giving preference to local
employees. The benefit from this initiative lies in the probability of the wages being spent
within the local economy. It also encourages residents to stay within their community rather
than seeking employment elsewhere.

Donations and charity
Santa Eulália Suite Hotel & Spa donates furniture, clothes and electrical appliances - that are
no longer suitable for the resort – to local institutions that can benefit from these items.

Vision
Santa Eulália Suite Hotel & Spa aims to improve its relationship with the local community by
2018, sponsoring the local sports teams. Local artisans will be invited, whenever possible, to
present and sell their products to clients staying at the resort.
Breakage value of existing material inside you room:

           Item       €/item                Item          €/item               Item      €/item
          Lobby                            Room                               Kitchen
Door                   300,00   Small bedspread            100,00   Dessert dish           2,50
Mirror                 200,00   Big bedspread              150,00   Tea dish               1,50
Wardrobe               200,00   Small carpet                75,00   Coffee Cup             1,50
Small frame             50,00   Rail curtain               100,00   Teapot                25,00
Hanger                   2,00   Black-out                  200,00   Sugar bowl            10,00
                                Set of curtains            375,00   Saltshaker             2,50
         Bathroom               Ashtray                      3,50   Pepper                 2,50
Flush toilet           100,00   Telephone                   75,00   Casserole             30,00
Wastepaper basket       25,00   Safe                       125,00   Pot                   40,00
Shower                  25,00                                       Pan                   30,00
Mirror                  75,00           Living room                 Tea Kettle            25,00
Lavatory               100,00   Room directory              25,00   Water Kettle          23,00
Bathtub                250,00   Sofa                       300,00   Tea Cup                2,00
Bidet                  100,00   Sofa drawer                150,00   Coffee Cup             2,00
Toilet                 100,00   Wooden bedframe             50,00   Can opener             5,00
Toilet seat             40,00   Mattress                   100,00   Corkscrew              5,00
Wooden door            100,00   Mattress protection         50,00   Crockery container     3,50
Piassava                25,00   Sofa removable parts        50,00   Shell Spoon            3,00
Toilet paper holder     25,00   Rectangular table          425,00   Wooden Spoon           1,50
Curtain rod             20,00   Rectangular glass table     50,00   Colander               1,50
Towel rack              40,00   Square table               200,00   Skimmer                3,00
Rubber mat              10,00   Small glass table           25,00   Coffee Spoon           1,00
Turkish mat             10,00   Small sq. glass table       25,00   Tea Spoon              1,25
Bath towel              15,00   Chair                       75,00   Dessert Spoon          1,50
Face towel               8,00   Small picture               50,00   Soup Spoon             1,75
                                Big picture                100,00   Dessert fork           1,50
         Terrace                Television                 650,00   Meat fork              1,75
Lamp                    45,00   TV command                  75,00   Dessert knife          1,50
Metal Chair             75,00   TV support                 100,00   Meat knife             1,75
Metal table            100,00   Large dresser              350,00   Bread knife            5,00
                                Ashtray                      4,00   Ice holder             2,00
           Room                 Ceiling lamp                75,00   Cutting board         10,00
Headboard              200,00   Set of curtains            550,00   Pots Base              4,00
Single sommier         325,00   Black-out                  300,00   Individual Base        7,50
Couple sommier         375,00   Lamp                        45,00   Kitchen cloth          3,50
Single mattress        225,00   Rail curtain               200,00   Trash shovel           2,50
Couple mattress        300,00   Large carpet               200,00   Broom                  5,00
Bedside table          100,00   Door                       100,00   Cutlery holder         7,50
Mirror                 150,00                                       Fruit Basket           5,00
Dressing table         200,00             Kitchen
Seat                    60,00   Cupboard                   500,00            Others
Door                   100,00   Sink                       150,00   Room key               5,00
Wardrobe               400,00   Exhaust fan                150,00   Information cover     25,00
Big picture            100,00   Electric board             150,00   AC Remote             75,00
Small picture           50,00   Electric oven              125,00
Lamp                    45,00   Refrigerator               400,00
Small lamp              70,00   Trash can                   20,00
Hanger                   2,00   Dish drainer                20,00
Pillow                  10,00   Glass pitcher                5,00
Small blanket           30,00   Glass of water               2,00
Big blanket             35,00   Small serving tray          20,00
Bed guard               10,00   Large serving tray          25,00
Single sheet            15,00   Bowl salad                  10,00
Double sheet            20,00   Main course dish             5,50
Pillowcase               5,00   Deep dish                    5,50
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