Retirement Village Manager of the Year - Leading Age Services Australia - NOMINATE YOUR VILLAGE MANAGER TODAY! - Leading Age ...
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Leading Age Services Australia
Retirement
Village Manager
of the Year
2021
NOMINATE YOUR VILLAGE MANAGER TODAY!
These awards are proudly
sponsored by:
OVERVIEW AWARD CRITERIA
Leading Age Services Australia (LASA) is the Retirement Village Manager of the Year
national peak body representing providers of This award recognises an individual who strives for operational
age services across residential care, home excellence across all facets of their village ensuring a happy,
harmonious and successful retirement community.
care and retirement living. Our purpose is
Nominees must provide the judging panel with insight to their
to enable high performing, respected and
village operations and management while referencing the
sustainable age services that support older following three areas:
Australians to age well by providing care, Customer service and resident satisfaction:
support and accommodation with quality, This may include new and innovative processes, technology,
safety and compassion—always. communication, or examples where you set new benchmarks
and exceeded expectations in resident services.
1. Describe how the nominee ensures that customer
The LASA Retirement Village Manager of the
service and resident satisfaction is considered in all
Year Award aims to promote and recognise aspects of the management of the village.
excellence across the senior’s housing and 2. Provide, and detail, an example of how the nominee
retirement living industry. delivered exceptional customer service in their role as
Village Manager.
Complaint management and resolution:
This award celebrates the passion and
The judges are keen to hear about examples of how you
achievements of those individuals who
have managed a complaint/ dispute and taken ownership to
continually maintain high standards in provide a timely yet satisfactory outcome.
customer service, sales and marketing, 1. Provide an example of a complaint and how it was
complaints and dispute resolution and robust managed by the nominee to achieve a timely and
satisfactory resolution.
operational management processes across
their retirement community. The award
Village life and environment:
will also highlight the important role that
retirement communities play in providing Leadership will dictate culture. Provide an insight into the
way of life for residents living in your community; you may
affordable, age appropriate housing and reference activities, outings, amenities, social and community
vibrant social and community services for benefits or the way the village manager meets, greets and/or
communicates with the residents.
senior Australians.
1. How does the nominees’ leadership impact the
village culture?
The Retirement Village Manager of the Year 2. Provide, with detail, an example of how an initiative
Presentation will be streamed online on instigated by the nominee has enhanced village life
Thursday 10 June 2021. and resident satisfaction.
NOTE: Your submission addressing the above criteria should not
exceed 1000 words in total. Please provide a high resolution photo
of the nominee.
ELIGIBILITY
The nominee must be working in the retirement living sector
at the time of nomination.
The nominee’s organisation must be a current financial
Member of LASA.
The nominee may self-nominate but must have the support
of their employer.
Nominees may be nominated by an external nominator but
must have the support of their employer.
IMPORTANT DATES AWARD PRIZES
Monday 7 February 2021 Nominations Open All nominations will receive a certificate of acknowledgement.
Friday 9 April 2021 Nominations Close All finalists and the winner will have access to use the LASA
Retirement Village Manager of the Year 2021 seal logo,
Monday 19 April 2021 Finalists Notified and branded with the award (Finalist or National Winner) and
Interviews Commence year of achievement.
Thursday 10 June 2021 Awards Presentation
The Winner will receive a LASA Retirement Village Manager
of the Year 2021 trophy engraved with the individuals and
Click here to nominate for the awards. organisation’s name.
The National Winner will receive a cash prize of $500.
PRESENTATION OF AWARDS
ASSESSMENT OF NOMINATIONS
National finalists will be profiled and the winner of the Retirement
Village Manager of the Year announced via a virtual Awards Leading Age Services Australia (LASA) has established
presentation at the conclusion of National Integrated Seniors a Judging Panel to determine finalists and winners in
Housing Online conference on 10 June 2021. each category.
The Judging Panel will comprise representatives from the age
services industry directly involved with the sector.
NOMINATION PROCESS All attempts will be made to ensure there is no conflict of
interest between members of the Judging Panel and those
All nominations must be made via the official online submitting nominations.
nomination portal www.lasa.asn.au/awards/program.
The Judging Panel will have complete discretion when
All nomination criteria must be addressed during the considering nominations. Their decisions in respect of the
nomination process. awards are final. Judges may call for additional information or
Nominations will be acknowledged with a nomination clarification on individual nominations/ applications.
confirmation email. No correspondence will be entered into in respect of the
Judging will take place after nominations close. Judging Panel’s decision. The Judging Panel’s decision
cannot be appealed.
The nominator will be notified of their nominee’s success in
being shortlisted as a finalist.
Nominees who are shortlisted as finalists will be required to
participate in a short recorded video interview.
All finalists will be included in LASA media releases and
other promotional activities.
The winners of the Retirement Village Manager of the Year
Awards 2021 will be announced during the Awards screening
online on Thursday 10 June, 2021.
THESE AWARDS ARE PROUDLY SPONSORED BY MULLINS
Led by Partner, Stuart Lowe, Mullins’ Retirement Villages & Aged Our team advises on:
Care team understands the incredibly important role retirement • Acquisition and disposal of facilities
village owners, operators and managers have in providing • Business structuring and operational advice
appropriate accommodation for older members of our community.
• Compliance reviews and issues resolution
Our goal is to help our clients achieve further success for their
village, whilst meeting and exceeding their residents’ expectations. • Resident transactions
• Intellectual property
Our focus is always on providing practical and commercial legal • Joint ventures
advice relevant to our clients’ situation and business. With Stuart’s
• New facilities agreements, planning
extensive knowledge of the law and industry involvement, our team
and registrations
has both the expertise and the experience to help clients navigate
this complex and highly regulated area, respond to changes, and • Policies and procedures
maximise their opportunities. We act for both private companies • Residential disputes, tribunal and
and not-for-profit providers, operating at each end of the scale, from court proceedings
single-site to large, multi-site operators. • Workplace issues
LAWYERS | ADVISORS | PARTNERS MULLINSLAWYERS.COM.AU
CONTACT US
Leading Age Services Australia (LASA)
6 Pavilions Close, Jindalee, Queensland 4074
1300 111 636
events@lasa.asn.au
lasa.asn.au
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