Retail security Improve retail profitability and operational performance - Small to medium sized applications
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Retail security
Improve retail profitability
and operational performance
Small to medium sized applications
Answers for infrastructure.
Effective loss prevention through
multi-layered retail security
Crime affects the profitability of retail businesses of all sizes all over the world,
from small individual shops to large multi-storey shopping centres. Small
wonder, then that most retailers have made loss prevention a major priority.
While several practical measures can be put into place to limit the opportunity
for theft during opening hours such as addressing blind spots on shopfloors –
the real key to bringing about a substantial reduction is the building of a
multi-layered approach to retail security – during and after working hours.
Electronic systems have an integral part to play in this multi-layered approach.
The installation of video surveillance has often proven effective. As well as
enabling the detection of intruders after hours, the presence of video systems
can deter unauthorised access to vulnerable areas during opening hours. And,
even greater benefits can be achieved through the integration and interoper-
ability between video surveillance, access control and intruder alarm systems.
At Siemens, we understand that the level of sophistication and functionality
required in such systems is driven by the size of the business they cover.
The scalable products and systems we offer work seamlessly to provide cost-
effective security which will not impact negatively on the retail environment.
2
Retail security: good for staff, good for
customers and great for profitability
“Multi-layered” approach to security tempted. It also provides irrefutable Reduce Health & Safety risks
Adopting common sense procedures – evidence if they succumb to temptation Using access control systems to restrict
such as locking stockrooms and limiting anyway. entry to certain areas such as warehouses,
staff and customer access during stock stockrooms etc., also can ensure that
takes – is fundamental to a more secure Protect cash only personnel trained in Health & Safety
retail environment. Through training, The handling of cash is a major issue with- (H&S) policies are allowed to proceed.
staff should be encouraged to remain ob- in the retail industry. It provides a con- This should reduce the number of acci-
servant and to be on the lookout for sus- stant temptation not only for employees dents in the workplace.
picious or unusual behaviour. Once these regularly handling small amounts, but
kind of basic practices are put into place, also for serious criminals wherever sub- Security – all around improvement
electronic systems are the effective final stantial takings start to accumulate. Again Improved security is the key to a safer re-
layer of security – both during and out- video surveillance and alarm systems, tail environment for customers and staff,
side opening hours. fitted with panic buttons to summon the but it also brings a measurable return on
police, have a proven deterrent effect. investment – with fewer losses, and im-
Clamp down on shoplifting proved customer and staff retention.
In any attempt to reduce shoplifting, pro- Tighten out-of-hours security
viding an active deterrent is a key objec- Much vandalism and theft – and most
tive. This can be achieved by a combina- break-ins – occur under the cover of Highlights
tion of article tagging and the overt darkness, outside normal working hours.
positioning of video surveillance cam- Implementing overt electronic systems
eras. And, when thieves are not deterred, will help deter offenders and implement- Better overall security leads to an im-
the latest video systems from Siemens ing covert ones will help identify, appre- proved retail experience for customers
will ensure that clear, visual evidence is hend and successfully prosecute them.
recorded, easily retrieved and readily Siemens’ access control, intruder detec- Electronic security systems can also
available to support any prosecution. The tion and video surveillance systems are contribute to an improvement in
installation of access control for offices, flexible enough to cater for differing lev- Health & Safety performance
stockrooms and other sensitive areas will els of security during and after opening
also limit the opportunity for thieving. times. Times of greater vulnerability such Use electronic security measures –
as evenings, weekends and public holidays combined with common sense prac-
Reduce employee theft opportunities can be designated as needing greater tices – to deliver increased protection
It is estimated that 35%(1) of retail theft is security and alarms set to trigger video for assets, staff and premises
committed by employees. This involves recording equipment or locking doors.
activities that range from the removal of Reduce shrinkage by reducing the
stock from displays to dishonest handling Improve customer service opportunity for theft
of cash and fraudulent till manipulation. By relieving them of routine security pro-
Again, a combination of Siemens’ fixed cedures, the implementation of electron- Protect cash with physical restrictions
video cameras linked to digital recording ic security measures gives staff more and interoperable access control and
equipment, POS systems and access con- time for customers. So with a safer, im- video surveillance systems
trol of critical locations will provide an proved service, the likelihood of repeat
effective deterrent to staff who may be business is greatly enhanced. Improve out-of-hours security with
interoperable video surveillance/record-
ing and intruder detection systems
(1) Global Retail Theft Barometer 2007.
3
Small to medium-sized retail companies usual-
ly have limited security budgets and find it diffi-
cult to invest in electronic systems to cover all
aspects of their business. As they do not have
the security personnel that larger retailers or
shopping centres have, improving security is
therefore an issue for these kind of stores. How-
ever, through a combination of physical mea-
sures and carefully selected electronic equip-
ment, it is possible to increase the protection of
stock, staff, customers, takings and premises.
Further more, choosing the right security prod-
ucts can help small retailers benefit from a first
level of interoperability even if only two of the
three electronic security disciplines (access
control, intruder alarm and video surveillance)
are represented in the system.
Small to medium-sized retail outlets
Petrol stations, high street retailers, specialist shops, pharmacies, convenience stores
Optimise investments in security hidden from sight, when attempting to No easy way out for thieves
Security equipment need not be expen- conceal merchandise before leaving To provide irrefutable evidence, a fixed
sive. An effective system can be created without paying. camera should be positioned above the
with a number of strategically positioned By siting surveillance cameras in loca- exit filming customers as they leave the
surveillance cameras linked to a digital tions wherever customers are hidden store. SISTORE AX from Siemens records
video recorder. For this kind of limited from view, there is effectively no hiding digital images with encryption of the
system of only a few cameras, SISTORE™ place for shoplifters. complete video stream – including time,
digital recorders from Siemens provide date and transaction data – making it
various, easy-to-use management tools Keep a watch at all times simple to check in the event of an acti-
and – integrated with an Intrunet intru- Smaller stores rarely have the luxury of vated alarm or attempted theft.
sion system to ensure out-of-hours moni- being able to watch live video images or
toring – will be easy and cost-effective to maintain normal observation of all cus- Protect stockrooms and safes
upgrade and expand. tomers on the premises, particularly at There is a variety of options available
Interoperability can already be achieved peak times. With entry-level recording from Siemens to control entry to retail
here with no additional cost. In fact, any equipment from Siemens, digital images stores, stockrooms and safes. The sim-
combination of SISTORE video surveil- are reliably recorded for later viewing or plest option is a standalone, battery-op-
lance, Intrunet intruder alarm and SiPass evidence-gathering should a theft or oth- erated code lock which, needing no extra
access control can provide a useful level er event take place. Digital recording has wiring, is activated by a PIN code. Instal-
of interoperability for small retailers, with many advantages from optimisation of lation is quick and simple and causes
e.g. alarm events being paired with video data stored to reduced storage space very little disruption.
footage and access control events. (compared to tapes). Searching recorded
images by date, time and transaction (in-
Eliminate blind spots in the store terface to POS systems) also saves a great
Shoplifters generally seek out the quieter deal of valuable time.
corners of stores or areas where they are
4
Access control Intrusion detection
SiPass Entro Lite Intrunet SI120
Central controllers
SiPass Entro Lite is perfectly suited to small and medium- Designed for small to medium-sized bu
sized applications. A SiPass Entro Lite system can control Intrunet SI120 system offers made-to-m
up to 8 doors and 1,000 cardholders. with advanced detection technologies.
Benefits panel delivers comprehensive and user
No need to manage multiple sets of keys to your facility Comprehensive functionality
anymore – employees, delivery people, etc. can have cards The system includes audio and video a
that allow them access to certain doors at certain times remote or in-situ programming and act
of the day or week. The system records who entered well as alarm and event transmission u
which door and when. Very cost-efficient and easy to use. communication paths (e.g. PSTN, ISDN
06h00 – The shop owner arrives and enters the shop Glass break detector Access controller Single tec
Interoperability in action – small convenience store
through the back door. He deactivates the Intrunet SI120
intruder alarm system and proceeds to the shop. Noth-
ing looks unusual, but to make sure, he proceeds to the
office. The access is controlled by a SiPass codelock: only AGB600 DC800 IR261
he has the code. The office is also the stock room and
safe, so no one else should have access. He changes the High-resolution colour camera
code every week anyway, just in case.
06h30 – He reviews the night’s video recording to ensure
nothing has gone undetected. Using SISTORE AX Lite, he CCBC1345
can search events by “activity” very quickly. Nothing
unusual happened. He leaves the alarm on in the shop
whilst he is at the back preparing for the day ahead.
07h00 – The assistant opens the shop: the alarm system
is deactivated throughout the premises, but the video Spot monitor
surveillance system is on continuously monitoring all
areas in the store through 4 cameras: one at the
entrance, one at the till, and two covering blind spots in
the shop.
CMTC1725
13h00 – After a busy morning, the assistant has gone Digital video recorder Control keypad C
for lunch. The shop owner needs to re-stack some of the
shelves. He goes to the stockroom, where spot monitors
allow him to keep an eye on his shop, so if a customer
comes in, he can immediately go back behind the till.
SISTORE AX4 Lite SAK51 K42
Proximity and PIN reader with a robust Standalone access control Motion detectors
design and metal casing for vandal re- With no need for system connections, High-performance motion detectors are
sistance. Access granted by card only or this is a cost-effective way to secure strategically positioned to monitor en-
card + PIN for additional security. doors without heavy investments. The trances to premises or rooms for early
range includes: break-in detection. Single or dual tech-
Proximity readers – SiPass Codoor – battery-powered code nology detectors offer multi criteria sig
Field devices
Ideal for controlling access to doors in locks that fit directly onto the door. nal analysis to ensure high immunity to
offices by use of card only. – The BC615 range of compact card false alarms, and clever mirror tech-
readers – programmable from a built- nologies make for superior detection.
Hands-free readers in keypad. Easy snap-in installation concept for
Ideal for food preparation areas to pre- – SiPass standalone kit – manage access ease of installation and maintenance.
vent contamination or warehouse areas rights for up to 500 users and one
as it is possible for the reader to read your individual door or more. Control keypads
card from a greater distance (up to 1 m). A complete range of 2-line display key-
pads with up to 16 characters. Displays
Heavy duty weatherproof readers for system states, such as on/off, parti-
Ideal for use in outdoor applications tion “unset”, “part set”, etc.
and in warehouse environments (vandal
resistant).
5
Video surveillance
SISTORE AX
usinesses, the SISTORE AX is specifically designed for this area of the
measure security market, with up to 16 cameras able to be connected. All
The SI120 control models offer an integral front panel keyboard for local
r-friendly security. control, however remote network connection is also pos-
sible via the included RAS network-viewing software.
larm verification, Interoperable security system
tivation via PC, as SISTORE AX can be connected to all Siemens PIR detectors
using common and also to SiPass Entro Lite access control system for
). alarm triggering enabling an interoperable security system.
chnology detector Fixed dome Dual technology detector 17h30 – The owner needs to prepare for the arrival of
the cash transit company at 18h00. He leaves his shop
assistant to deal with the customers. The codelock on
the office door means no one will be able to enter whilst
CFVS1415 IRM120 he is handling that much cash. The cash conveyor will
also be able to collect the takings out of view from the
public. There is a video camera at the back door how-
ever, so should anything go wrong during cash handling,
evidence would be recorded.
20h00 – It’s closing time. The shop owner closes all
doors and sets the alarm system. The video recording
system is still running. The system is remotely managed
by an alarm receiving centre, so if anything happens,
they will be able to verify the alarm via the video cam-
eras and respond accordingly.
Control software:
– Records of those entering/exiting rooms (via alarms)
– Video playback linked to each alarm Integrated Security System
Codelock
SISTORE AX Intrusion Video Access
Lite Software Detection Surveillance Control
Glassbreak detectors Cameras Spot monitors
e Windows or glass doors are a preferred High-resolution models ensure detailed This is a cost-effective public display
point of entry for intruders. The off- information is captured, with quick and monitor, showing customers that cam-
glass acoustic glass break detector can easy setup. Setup made via DIP switches. eras are monitoring the premises,
be positioned up to 8.5 m away from the aimed at proactively deterring theft.
g- glass surface to be monitored, offering Fixed domes
o flexible positioning options. These are usually placed in the corners Control keyboard
for monitoring the complete area. Able to remotely control the digital
Door and window contacts Models can be fixed focal length for the recording system, the CKA4820 key-
Door and window contacts will trigger most cost-effective solution, to models board offers ease of use and flexibility
an alarm as soon as opening is detect- offering varifocal length lenses ensuring for quick and simple playback or search-
ed, and before the intruder has had a the most flexibility during installation. ing of events.
chance to set foot on the premises.
-
s
-
6
The Intrunet entry-level intruder alarm shopkeepers. Verification of any alarm
systems from Siemens provides out-of- incident then becomes vital to ensure
hours security for the whole retail appropriate response is given in each case. Highlights
premises yet allows the setting of the
alarm on the stockroom whilst attending Specialist shops and extended hours
to customers during working hours. Specialist shops such as pharmacies and Eliminate ‘blind’ spots in stores with
shops open late at night are increasingly careful positioning of video cameras
Reduce cash shrinkage at the till becoming the targets of organised crime.
Many forms of register theft – “No-sale”, Siemens’ silent alarms will raise the Restrict entry to cash areas and
false refunds, etc. – are particularly diffi- alarm without the intruder’s knowledge, stockrooms with standalone access
cult to detect without electronic help. thereby reducing the likelihood of violent control systems
Again, a fixed camera positioned over the or panic reaction. Again, linking to
till enables till activity to be continually Siemens video surveillance cameras and Clamp down on register-theft by active
and closely tracked, virtually eradicating digital recording systems will facilitate video monitoring of all till activities
the problem and – by signposting the the full and reliable recording of any inci-
company’s determination to stop staff dent without putting the safety of any Reduce insurance costs by reducing
theft from tills or stock – acting as a staff in jeopardy. insurance claims
strong deterrent to employees.
Reduce risk and insurance premiums Improve overall security of premises
Improve out-of-hours security The introduction of even a relatively sim- and safety of staff with alarm and alert
It is possible to record clear, crisp images ple security system will inevitably bring systems
even in the dimmest of lighting condi- about a reduction in theft during the
tions with Siemens day-night cameras. It working day and vandalism and break-ins Well-designed security products en-
is therefore possible for smaller retail during the night. Fewer claims will, in ables shopkeepers to operate to a
premises (which tend not to be manned turn, lead to reduced insurance premi- fixed budget whilst benefitting from a
24 hours per day) to be fitted with ums – and the peace of mind that alarms first level of security interoperability
practical, effective around-the-clock are given adequate response by the inter-
surveillance. When linked to Siemens’ vention services.
digital video recorders and intrusion
detection systems, the images they
record can prove invaluable for investiga-
tion purposes. In the event of an alarm
being triggered, the recording switches
to high-speed in real time. An alert can
be sent via a mobile telephone and video
images viewed remotely from the store-
keeper’s home, (using a standard IP
connection) to verify the alarm and call
the emergency services. Connection to
an alarm receiving centre will provide
additional peace of mind for smaller
7
The new corporate headquarters were opened in
2006 and cover about 19,500 m2. An architectur-
al jewel, the building is the set of a remarkable
display of famous cars and offers visitors a diver-
sified portfolio of branded products and services.
The site includes a repair and accessories shop,
and is a recognised centre of competence for the
repair of classic cars. The company has been a
family run business for over five decades and
employs 2,000 qualified employees in Hungary
and Austria. More details: http://www.pappas.at/
Case study: Georg Pappas Automobil AG –
integrated safety and security
Project requirements The IP-based video surveillance system
Highlights Optimum fire detection system, flexible sits on the Gbit Ethernet LAN, and com-
gas extinguishing system, acoustic and prises of 15 analogue cameras, 54 IP
alarm system for the whole area, reliable cameras and 2 central video servers.
Access control – 86 readers video surveillance, modern access con-
trol. A modern fire detection system and a
Audio/evacuation – 72 loudspeakers flexible gas extinguishing system were
System description installed too.
Fire detection The access control system includes
amongst others 57 proximity readers, The acoustic and alarm system includes
Fire protection/extinguishing 29 proximity readers with PIN and 17 72 loudspeakers with approximately
escape route terminals. The system also 6,000 W. The transfer of the signals is
Intrusion detection – 30 detectors provides elevator control functionality. effected over a 100 Mbit Ethernet LAN.
Video surveillance (CCTV) – The intrusion detection system consists The security control centre WinGuard
69 cameras of two Intrunet SI420 subsystems, com- with data interface to the maintenance
prising 12 control panels, around 30 groups fire, video, alarm and access con-
alarm sensors and several infrared barri- trol provides fast response times.
ers and magnetic contacts.
Customer benefits
Highest possible safety and security for
staff, customers, and material assets via
a fully interoperable system.
8
Systems overview
Remote
Access control Intruder detection Video surveillance
monitoring
SiPass standalone Intrunet SI120 with SISTORE AX DVR and Via alarm
Small to medium
and codelocks, or single or dual fixed cameras and receiving
SiPass Entro Lite with technology motion domes centre
prox & PIN readers detectors and
door/window
contacts
SiPass Entro Lite or Intrunet SI220 with SISTORE MX DVR + Own or
Medium to large
Entro with a wide dual technology NVS + NVR with fixed outsourced
range of readers motion detectors, and PTZ IP cameras control room
(prox & PIN, proximi- glass break detectors and domes
ty, hands-free and and multi-partition
heavy-duty) keypad
SiPass Entro or Intrunet SI410 with SISTORE CX DVR with MM8000
Large to enterprise
SiPass integrated external detectors, fixed and PTZ DMS – own
combined with a internal motion de- cameras and domes or out-
wide range of read- tectors with Grade 4 + IVM software sourced
ers (prox & PIN, antiblocking, and
proximity, hands-free multi partition key-
and heavy duty) pads with key switch
and annunciation
modules
Welcome to the world of
innovative thinking
Innovation Interoperability
For the last 160 years, Siemens has been Interoperable systems are now supplied
investing a great deal in both manpower alongside such basic requirements as
and research and development. This has lighting, heating and water in a building.
ensured a constant stream of new insights, As a company, we know that integration
technologies and inventions that enable supports the business environment
us to continuously improve the reliability through the interaction of products and
of our products and systems to make systems. We break down the barriers
them easier to install and operate. between our access control, intrusion
detection and video surveillance product
Advances in digital technologies are lines in our security portfolio and listen to
creating a whole new world of possibili- what the market actually wants. We then
ties. Siemens has been at the leading develop to deliver both fully integrated
edge of progress in this field and contin- and interoperable security systems, based
ues to redefine both current and future on our 30 years of know-how in security.
technologies.
9
Siemens Switzerland Ltd
Building Technologies Division
International Headquarters
Gubelstrasse 22
6301 Zug
Switzerland
Tel +41 41 724 24 24
Fax +41 41 724 35 22
Siemens Pte Limited
Siemens Building Technologies Building Technologies
A Division of Siemens Ltd (Australia) The Siemens Center
885 Mountain Hwy 60 MacPherson Road
Bayswater, VIC, 3153 348615
Australia Singapore
Tel +61 3 9721 2000 Tel +65 6490 6000
Fax +61 3 9720 9966 Fax +65 6490 6001
Siemens Limited Siemens Building Technologies
Building Technologies Security Products
Units 1006-10 Brecon House
10/F, China Resources Building Llantarnam Park
26 Harbour Road Cwmbran
Wanchai NP44 3AB
Hong Kong United Kingdom
Tel +852 2870 7888 Tel +44 871 386 0800
Fax +852 2407 4457 Fax +44 871 386 0888
The information in this document contains general descriptions of technical options available,
which do not always have to be present in individual cases. The required features should therefore
be specified in each individual case at the time of closing the contract.
Subject to change • © Siemens Switzerland Ltd • A516 EN • 10809
www.siemens.com/retailsecurity
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