Retail Leaders Forum 2021
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Retail Leaders
Forum 2021
27-28 April 2021, ICC Sydney
Event Programme
www.retailleaders.com.au
Engage in the Q&A via Slido.com and use
the code: #RLForum
Retail Leaders Forum 2021
Selected presentations & On-Demand
sessions will be shared along with our
Post-Event Survey.
Email team@connectmedia.com
Phone 02 8004 8590
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Adaptive retail is the new
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and evolution is how to stay resilient.
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always in business.
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Welcome Retail Leaders Forum 2021 We have taken great pleasure in producing this event that we hope provides you with an exciting and effective digital platform for learning and cultivating important connections within your industry. All of the team at Connect Media would like to extend our gratitude to the event chairs, speakers, and sponsors who have combined their talents and resources to bring you this year’s Forum. We greatly value your feedback on any aspect of your experience, therefore at the conclusion of the event, we will provide you access to a survey which will assist us in crafting next year’s event. We will also send you information about accessing available speaker presentations, On-Demand content, and sponsor whitepapers for your continued enjoyment. If at any stage of the event we can be of any assistance, please do not hesitate to send us an email. This is your event; we hope you find it a rewarding and enjoyable experience. DOMINIC PATTERSON Founder Connect Media
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Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries, we
offer Strategy and Consulting, Interactive, Technology and Operations
services—all powered by the world’s largest network of Advanced Tech-
nology and Intelligent Operations centers. Our 537,000 people deliver
on the promise of technology and human ingenuity every day, serving
clients in more than 120 countries. We’ve been helping Australia’s Re- EVENT SPONSOR
tail industry innovate and transform. And now we’re working together
to turn today’s challenges into meaningful change. www.accenture.com
Marketplacer is an Australian-based SaaS business which provides
market-leading online marketplace platforms to clients wanting to build
scalable and innovative online solutions. Since launching Marketplacer in
2016, we have connected 11,000 businesses with platforms generating a
PLATINUM SPONSOR combined annual audience of 50-million+ users.
www.marketplacer.com
Zip Co Limited is a leading player in the digital retail finance and pay-
ments industry, focused on offering transparent, responsible and fairly
priced point-of-sale credit to consumers across the world.
PLATINUM SPONSOR
www.zip.co
Facebook company builds technologies that give people the power to
connect with friends and family, find communities and grow businesses.
PLATINUM SPONSOR
www.facebook.com/business
Compelling data. Big ideas. Creative juice. Put Google research and
insights behind your thinking.
Digital innovation continues to propel the retail industry forward, and
the pace is mind-blowing. As marketers, we rely on data, analysis, and
insights to stay informed and inspired. Think with Google is our way to
share all of this and more with you.
Find the data we’re exploring and the trends we’re tracking along with PLATINUM SPONSOR
forward-looking perspectives and behind-the-scenes looks at digital
campaigns - across industries, platforms, and audiences. www.thinkwithgoogle.com
At Australia Post we proudly provide trusted ways for people, businesses
and communities to connect with each other and the world. As our world
changes, so too does our business. While we deliver over three billion
articles a year, the mix is shifting dramatically to parcels as the community
embraces eCommerce and new forms of digital communication.
GOLD SPONSOR
www.auspost.com.au
Thank you Working with Connect Media will position your
company as a key industry-influencer to an
to our audience of executive-level professionals.
It is an unparalleled opportunity to engage with
Sponsors our events’ powerful business agendas and
access effective networking platforms.
Infor Retail’s next-generation enterprise software helps retailers and
fashion brands deliver better shopping experiences and run more
efficient, data-driven businesses. Leveraging the power of science,
user-centred design, machine learning and AI, we’re ushering our cus-
tomers and today’s consumers into the future of retail. More than 2,500
customers worldwide are already seeing results. GOLD SPONSOR
www.infor.com/en-au/industries/retail
Established in 1988, Rest is amongst the largest funds by membership,
with around 1.7 million members and around $60 billion in funds under
management (as at December 2019).
GOLD SPONSOR
www.rest.com.au
Tryzens is an international digital commerce consultancy that takes a
holistic approach to growing your business, no matter how or where
your customers choose to buy.
GOLD SPONSOR
www.tryzens.com
Databricks is supporting over 500 customers in the Retail and CPG indus-
try including 7 of the 10 largest retailers globally. Our customers—including
industry leaders such as Coles, H&M, Starbucks, Mars and 7-Eleven—use
Databricks for a broad range of use cases such as customer personaliza-
GOLD SPONSOR tion, granular forecasting, inventory management, and ad optimization.
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Enablo digitizes work to build the best distributed work experiences.
With Workplace from Facebook, Google Workspace and Asana, we’re
helping organizations transform their culture to empower people to do
their best work, together.
GOLD SPONSOR
www.enablo.com/retail-leaders-forum
GOC Retail delivers unified retail solutions which seamlessly merge the
digital and physical worlds. As Gold channel partner of Cegid, the world’s
largest provider of retail solutions in the specialty sector, we are the leading
provider of shopping and clienteling solutions for specialty retailers in
Australia.
Our experience and knowledge gained internationally through working
GOLD SPONSOR with luxury brands like RM Williams, Gant and Sheike, prepares retailers
for what comes next, whether a rapidly changing market or international
www.gocretail.com expansion.
Get in
To learn more about sponsorship opportunities, contact:
ANGEL GOMEZ
Commercial Director
touch
Connect Media
Phone 02 8090 4363
Email angelg@connectmedia.com
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At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a
merger that created one of the largest cloud companies in the world,
UKG believes organisations succeed when they focus on their people.
As a leading provider of HCM, payroll, and workforce management
solutions, UKG’s award winning Dimensions and Ready solutions help
tens of thousands of organisations across geographies in every indus-
try drive better business outcomes, improve HR effectiveness, stream- SILVER SPONSOR
line the payroll process, and help make work a streamlined, connected
experience for everyone. www.kronos.com.au
Blue Yonder is the world leader in digital supply chain and omni-chan-
nel commerce fulfillment. Our intelligent, end-to-end platform enables
retailers, manufacturers and logistics providers to seamlessly predict,
pivot and fulfill customer demand. With Blue Yonder, you can make more
automated, profitable business decisions that deliver greater growth and
SILVER SPONSOR re-imagined customer experiences.
www.blueyonder.com
We lift economies and communities by advancing the way the world
pays, banks and invests FIS stays ahead of how the world is evolving
to power businesses, across merchants, banking and capital markets,
to outpace today’s fast-changing competitive landscape and help our
clients run, grow and achieve more for their business. SILVER SPONSOR
www.fisglobal.com
The WorkJam Digital Workplace unleashes the potential of your enter-
prise workforce through agile scheduling, transformative communica-
tion, experiential learning, and tailored recognition.WorkJam increases
sales conversion, drives down labor costs, lowers absenteeism and attrition
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skills, improve sales acumen, and maximize their earnings to advance their
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Tealium connects data so brands can connect with their customers.
We empower companies to create a unified, real-time data infrastruc-
ture making customer data more valuable, actionable, and secure.
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www.tealium.com
Manhattan Associates is one of Australia’s most trusted and recognised
supply chain and omnichannel software solution providers, with more than
50 customers across Australia and New Zealand and a global team of more
than 3,000 technology, solution and support professionals.
Manhattan Associates operates a direct sales, implementation and support
operation meaning we are here today and everyday supporting retailers
SILVER SPONSOR changing and evolving operations local customer include Chemist Ware-
house, Country Road Group, DHL, eStore Logistics, Super Retail Group,
www.manh.com/en-au Target and many other leading organisations.
Thank you Working with Connect Media will position your
company as a key industry-influencer to an
to our audience of executive-level professionals.
It is an unparalleled opportunity to engage with
Sponsors our events’ powerful business agendas and
access effective networking platforms.
AKQA is an ideas and innovation company. Leaders in experience
design, we exist to create the future for our clients.
SILVER SPONSOR
www.akqa.com
Powering delivery for Australia’s leading retailers like Sephora, General
Pants, Kathmandu and CottonOn, Shippit’s powerful shipping engine
saves retailers time, money and provides better experiences for delivery
recipients. By providing seamless multichannel fulfilment workflow, instant
access to delivery services, automated carrier allocation and branded track-
SILVER SPONSOR ing and notifications, Shippit simplifies shipping for retailers so they can
focus on growing their business.
www.shippit.com
Sonder are the global authority on owned media.
They provide independent valuations on undervalued media assets
and have a SaaS tool to improve media operations performance. They
have unlocked over $4B in media value for retailers like Coles, Myer,
KFC, Stockland and Telstra. LUNCH DAY 1 SPONSOR
www.wearesonder.com
Akeneo is a global leader in Product Experience Management (PXM)
solutions that help merchants and brands deliver a compelling customer
experience across all sales channels, including eCommerce, mobile, print,
and retail points of sale. Akeneo’s open source enterprise PIM, and product
data intelligence solutions, dramatically improve product data quality and
accuracy while simplifying and accelerating product catalogue manage-
ment. Leading global brands, including Fossil, Staples Canada, Made.com,
and Warner Music Group, trust Akeneo’s solutions to scale and customize
Roundtable SPONSOR their omnichannel and cross-border commerce initiatives. Using Akeneo,
brands and retailers can improve customer experience, increase sales,
www.akeneo.com reduce time to market, go global, and boost team productivity.
Axis enables a smarter and safer world by creating network solutions
that provide insights for improving security and new ways of doing
business. As the industry leader in network video, Axis offers products
and services for video surveillance and analytics, access control, inter-
com and audio systems. Axis has more than 3,800 dedicated employ-
ees in over 50 countries and collaborates with partners worldwide
to deliver customer solutions. Axis was founded in 1984 and has its ASSOCIATE SPONSOR
headquarters in Lund, Sweden.
www.axis.com/en-au/solutions-by-industry/retail
Combining quality, credibility and sustainability, KAWANA partners with
industry leading brands, delivering innovative, premium signage solutions
from concept to creation.
ASSOCIATE SPONSOR
www.kawana.com.au
Get in
To learn more about sponsorship opportunities, contact:
ANGEL GOMEZ
Commercial Director
touch
Connect Media
Phone 02 8090 4363
Email angelg@connectmedia.com
v
WingArc Retail Video Analytics helps you understand in-store custom-
er behaviour and reduce costs while increasing sales and revenue.
ASSOCIATE SPONSOR
www.wingarc.com.au/retail
WFS is a leader in cloud-based workforce management solutions. We
empower retail employees and managers across the globe to digitise time
and labour processes, optimise demand-driven rostering, simplify absence
management, and enable strategic business insight.
WFS is the only vendor in the HCM space focusing exclusively on the work-
ASSOCIATE SPONSOR force management needs of today’s complex retail enterprises.
www.wfsaustralia.com/retail
With our innovative and insightful point-of-sale and merchandise
management software, we strive to enhance our retailers’ everyday ex-
periences. Founded in 1976 in Hamburg, Germany, our incredible team
of engineers, programmers, designers, and retail experts have worked
tirelessly to bring ROQQIO Australia to the forefront of the industry.
To provide excellent solutions, we dedicate time and resources to
research the needs of the retail landscape in Australia. We have and
will continue to work tirelessly to become the technological standard, ASSOCIATE SPONSOR
providing big picture insights which industry leaders not only approve
of, but also depend on. www.roqqio.com.au
PeopleScout bring fresh thinking, new perspectives and endless possibil-
ities to solving your recruitment challenges – from compelling candidate
experiences to embracing diversity, streamlined candidate generation to
using analytics to get better results.
ASSOCIATE SPONSOR
www.peoplescout.com.au
As the market leader in business software, SAP helps organisations
predict, anticipate, and deliver engaging customer experiences – pre-
paring them to win in a digital world where technology is rewriting the
rules of retail.
ASSOCIATE SPONSOR
www.sap.com/australia/industries/retail
Enterprise Wide is a professional services organisation, focused in the
Consumer / Retail industry and specialising in SAP solution implementa-
tion and integration, business process optimisation and business transfor-
mation.
ASSOCIATE SPONSOR
www.enterprisewide.com
Thank you Working with Connect Media will position your
company as a key industry-influencer to an
to our audience of executive-level professionals.
It is an unparalleled opportunity to engage with
Sponsors our events’ powerful business agendas and
access effective networking platforms.Smash your metrics
through the roof
Trusted by over 26,000 partner stores and 2.5 million
customers, Zip is the buy now, pay later teammate with
the 4.9 star app rating to help you win at the checkout.
Repurchase
rates up
80%*
Order
values up
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Sales
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30%*
*Based on best-performing
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Learn more at zip.coThe smart move
in retail
Global retailers trust Infor to help unify the brand experience across every
channel, bring precision and efficiency to the supply chain, whilst delivering
AI and machine learning through optimised inventory management to keep
retailers ahead of their competition.
Infor ® Retail’s industry-specific functionality is purpose-built for the retail
and fashion industry—an integrated technology suite designed for retailers,
by retailers—and is already providing the tools for more than 2,500 grocery,
fashion, and specialty retailers to future-proof their enterprises around the globe.
infor.com
Copyright ©2021 Infor. All rights reserved. www.infor.com.Committed to supporting
retailers since 1988.
For more than 30 years
we’ve been helping
That’s why trust us and why
Australian retailers manage around to manage
their employees’ super, from 1.7 million
small start-ups to Australia’s 210,000 their
employees Australians
employers* are with Rest*
largest retail employers. super
Find out more
rest.com.au
Product issued by Retail Employees Superannuation Pty Limited. Consider if it is appropriate
for you and read the PDS available at rest.com.au/pds before deciding to join or stay.
*As of December 2020.Cataloguing a leap
into retail’s future
The retail world had embraced digital well before the upheaval of 2020. But things have ratcheted up a gear
in 2021 beyond simple transactional commerce. Kate Box, Facebook’s Director of Retail - ANZ explains why the
catalogue’s digital evolution is a sign of things to come.
To everyone in retail out there, close your eyes and picture this We now know that people are walking these digital aisles
scenario. Imagine your catalogue in the mailbox of every single in ever greater numbers. Woolworths CEO Brad Banducci
Aussie household. Impressive reach, I’m sure you’d agree. recently said, “For every 100 visits in a physical store, there are
65 visits to Woolies’ digital channels.” Those two numbers are
Now imagine that every single reader who picked it up was
getting closer to parity every year.
presented with only the products they were most interested in.
A catalogue like this would be pretty damn effective. And yet Facebook’s Shops - a relatively new additional to its platforms
it’s not an impossible dream today - far from it. in May 2020 - also demonstrates the incredible appetite
for new e-commerce solutions. Just last month, CEO Mark
In the retail world, I can think of nothing that better illustrates
Zuckerberg announced that, “Shops has already topped one
where we’ve come from to where we’re heading than the
million sellers and more than 250 million people are actively
humble catalogue.
interacting with shops each month.”
As a marketing tool, it’s still as important as it was 50 years ago.
The question that must be asked then is: why the reluctance to
But today the effectiveness of the catalogue - much like retail in
shift away from bricks and mortar? Or at least alter the mix of
general - is being augmented by technological advances.
physical and digital shopfronts. Yes, the experience of being in
Catalogues that have taken the evolutionary step from paper a large shopping space endures. But people now love online for
to digital do many things better. Firstly, via machine learning, all the reasons they always have loved bricks and mortar.
they can accurately measure browsing and shopping activity.
That’s because they can replicate the experience in several
Digital catalogues also have predictive targeting capability ways. They can socialise – chatting with like minded shoppers
that drives a better experience. You are shown products you in groups. They can ‘meet the owner’ or expert or celebrity,
are more likely to love. Products find the right people. For time whose advice they covet. And they are targeted with those
immemorial it has been the other way around. relevant products, enabling them to discover and purchase
things they never knew they wanted.
They’re also more entertaining, engaging and creatively
inspiring. Digital catalogues give consumers a chance to really There’s another important aspect too. It’s both seamless and
interact with the products they’re interested in buying. They a whole lot more convenient. If shoppers are getting the same
help bring the fun to shopping and give people the thrill of joy and thrill of discovery at home, then why wouldn’t they
finding their perfect product. shop in their pajamas with a glass of wine?
Equally importantly, you don’t need to fell plantations of trees For businesses, the incentives to move are most likely to be
to make a digital catalogue. All that paper and printing doesn’t financial. But as can be seen with digital catalogues, there are
come cheap - they’re magnitudes more cost effective to considerable cost savings that can be realised through a move
produce too. away from physical assets.
Unsurprisingly, they’re growing in stature among savvy Retailers of all sizes should now be examining if it is appropriate
retailers. Locally, Coles and Dan Murphy’s recently scrapped to consolidate a physical store footprint, or negotiate lower
their paper catalogues for the digital variety, spurred on by the lease costs. The surplus investment of money and time could
disruptions of 2020. potentially be put into driving demand in online precincts.
But despite the smorgasbord of advantages on offer, many I genuinely believe a mentality of moving a small amount of
businesses aren’t there yet. And it’s not only in terms of physical resources across to digital can have a big impact
catalogues. for retailers. It’s also never been easier to test and learn in a
digital environment. The costs are low and the risks of trying
Retailers are still pouring a lot of time, money and effort into
something new are negligible.
physical shopfronts, when digital alternatives abound. These
aren’t just viable options, they’re much more cost effective. If you’re not already a convert, then why not look into the
One square metre of storefront retail space is certainly more benefits of your own digital catalogue? It could be the start of
expensive than the digital equivalent. something much more rewarding.The Road to Sustainable Retail
As Chief Property, Export and Sustainability Officer for the Coles Group, Thinus has a unique
perspective on the sustainability journey being undertaken by one of the nation’s most icon-
ic Retailers. From renewable energy partnerships through to experiential store concepts, we
spoke with Thinus to find out how Coles is realising its ambition to be Australia’s most
sustainable supermarket.
Coles has recently launched a refreshed
sustainability strategy built around the
two pillars of ‘Together to Zero’ and ‘Better
Together’. Can you shed some light on
the commitments covered by this new
strategy?
As part of our ambition to be Australia’s most
sustainable supermarket, we’ve recently
launched our refreshed sustainability strategy
built around the pillars of ‘Together to Zero’ and
‘Better Together’.
Together to Zero sets our ambitions to reduce
our environmental impacts, protecting our
planet and climate, and our bold long-term
ambition towards zero emissions, zero waste
and zero hunger.
We’ve already made progress on these
ambitions through our long-term partnerships THINUS KEEVE, Chief Property, Export and
with REDcycle and food rescue organisation
Sustainability Officer Coles Group
SecondBite. We have also recently released our
Climate Change Position Statement and new
climate-related commitments. through a power purchase agreement in 2019,
Our commitments include delivering net zero we’ve signed several further agreements with
greenhouse gas emissions by 2050, reducing major renewable energy companies.
our greenhouse gas emissions by more Just a few weeks ago we signed two
than 75 per cent by the end of FY30 (from a additional agreements with renewable energy
FY20 baseline) and to be powered by 100% companies ENGIE and Neoen. When this is
renewable electricity by the end of FY25. added to progress already made on renewable
We’ve made solid progress, but there is still power purchase agreements, onsite solar and
much work to do. largescale generation certificate (LGC) deals,
The other pillar of Better Together is an we’ve already committed to purchasing more
acknowledgment that we can only achieve than 70% of the renewable electricity required
these and other ambitions by working with to meet our FY25 target, once the agreements
and building strong relationships with our commence. This shows that we haven’t just
customers, team members, farmers, suppliers, made commitments – we’re also making
communities and other stakeholders. meaningful progress on them.
In addition to our progress on renewable
What tangible action has been devised for electricity agreements, we’ve also worked hard
securing these ambitious targets? to reduce our Scope 1 and Scope 2 greenhouse
gas emissions by 36.5% since 2009.
We’re already well on the path to deliver on We are also focused on reducing waste.
each of these targets – some through existing Earlier this year, we announced that Coles
partnerships and others through new energy Group will no longer sell single-use plastic
agreements. tableware products including cups, plates,
After becoming the first major Australian bowls, straws and cutlery from July 1 2021 –
retailer to commit to buying renewable energy effectively diverting 1.5 million kilograms worthof single-use plastic from landfill each year. Vietnamese street food, fresh seafood, stone-fired
Lastly, in partnership with Licella, iQ Renew, pizza in a dedicated food hall for customers.
LyondellBasell and Nestlé, we recently
announced a joint feasibility study to determine As Chief Property, Export and Sustainability
the technical, economic, and environmental Officer for the Coles Group, Thinus has a
benefits of a local advanced recycling facility in unique perspective on the sustainability
Victoria. journey being undertaken by one of the
Advanced recycling offers new life to old soft nation’s most iconic Retailers. From renewable
plastic by turning it back into oil. This oil can be energy partnerships through to experiential
used to produce new soft plastic food packaging store concepts, we spoke with Thinus to find
from recycled soft plastic, such as flexible out how Coles is realising its ambition to be
packaging used for confectionery, bread bags, Australia’s most sustainable supermarket.
cereal liners and biscuit wrappers. This new
collaboration marks the first step into a circular Our approximately 120,000-strong team at Coles
economy for soft plastic packaging. has been through some extraordinary challenges
and seen significant change since the start of the
Consumers are increasingly judging brands pandemic, as they worked tirelessly to ensure our
on the experiences they deliver and the customers had access to the essential food and
values they espouse. How is Coles innovating groceries they needed.
the supermarket model to create localised, As COVID-19 made its way across the country, we
experiential destinations for consumers? saw demand for groceries soar and we had to
respond quickly.
In recent years, we’ve made a big effort to sell We were able to move at pace and turn
smarter by aligning our store layouts and ranges around transformational business projects in
to the needs of the local community, while also record time. Within a few weeks, we’d hired
making store operations more efficient. thousands of new team members, set up pop-up
Using advanced data analytics to ensure the distribution centres in New South Wales, Victoria
right product is offered in the right store, we’ve and Queensland, implemented new hygiene
increased the frequency of range changes across procedures, established Community Hour and
the majority of our categories, capturing the our Coles Online Priority Service (COPS) to help
latest innovations in areas such as ready meals, support vulnerable Australians.
health foods, coffee and pet food. It was truly a team effort as we worked
This has complimented our tailored store format collaboratively with suppliers, governments,
strategy, where we look to implement the best industry stakeholders and our property partners
format of store to cater to the specific needs of to adapt to the challenges of COVID-19. Our team
the local community. This, for example, could has now safely served our customers through
be a larger supermarket in a growth area, or a hundreds of millions of shopping trips since the
smaller format supermarket that delivers both pandemic began.
great value and premium solutions for inner-city The pandemic really taught us that it is essential
customers. to take an omni-channel shopping approach, as
Our Coles Local supermarket format is a great the influence of online shopping and technology
example of a smaller, localised store tailored reshapes our retail landscape. Over the last year,
to the community. The format has been very we’ve worked to innovate our bricks and mortar
popular with our customers as we’ve been offer to complement significant headway being
able to incorporate a tailored range with the made in the online space. We’ve also launched
latest consumer experiences and sustainability innovations like Click&Collect Rapid and Coles
initiatives. In these stores we also have supplier Plus, inspiring our customers with expedited
partnerships with established local brands, which delivery and more options to shop online with us.
has also been very attractive for our customers. Lastly, we’ve made solid progress on our
Lastly, in some of our flagship stores we’re partnership with global automation experts
experimenting with market-leading sustainability Witron to construct two ambient automated
concepts like ‘packageless’ refill stations, green distribution centres in Queensland and New
plant walls and in-store concessions -- in what South Wales, and the construction of two Ocado
we’ve coined as our new ‘grocerant’ store format. Online customer fulfilment centres in Victoria
In our recently-opened Moonee Ponds store in and New South Wales has also commenced.
Victoria, we partnered with leading brands like When complete, these facilities will be part solar-
Roll’d, Tremila Pizza and The Fishery to serve up powered and will provide industry-leading supply
chain capability and online fulfilment technology.The data and AI company Find out about our Solution Accelerators for Retail See how our Solution Accelerators for common retail use cases save you months of dev time Try Databricks for free
EVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions
8:15 Registration, Refreshments, & Networking JOHN BATISTICH
8:45 Opening Remarks from Chair Non-Executive Director Zip Co, Food Co,
HRI & General Pants Group
8:50 Opening Keynote Interview DAVID SHAFER
Creating an Ecosystem of Innovation for the New Age of Retail VP Development
Executive Director Kogan
9:10 Outlook Session RICHARD UMBERS
Fresh Terrain: Surveying the New World of Retail CEO & Board Member Retail, Ecommerce & Logistics
While the national economy continues to endure seismic shocks resonating PENNY WINN
from the COVID-19 pandemic, the ongoing response from the nation’s Retail Non-Executive Director Coca Cola Amatil, Ampol,
community has been remarkably energetic. Retailers have reacted swiftly to Goodman Group
paradigmatic shifts in consumer behaviour; physical environments have adapted, GARY STARR
digital ecosystems have flourished, supply networks have been revised, and loyal Executive General Manager, Business, Government
customers have been rewarded. This Session serves as a contextual platform for & International Australia Post
the Forum; we will break down the changing macro-economic and socio-political JARROD KINCHINGTON
environments we inhabit to frame the progress that has been made against the Managing Director ANZ Infor
challenges and opportunities facing responsive Retailers in the world today.
9:50 Partner Keynote MICHELLE GRUJIN
Green is the Must Have Fashion Hue Retail Lead Accenture
Ingrained shopping habits have been broken and rethought. 2020
saw consumers’ behaviour patterns disrupted by a year of uncertainty,
conscious and cautious spending that has created a seismic shift within
retail. Sustainability is at the core of value creation, driving transformational
change to business models. Businesses that embed sustainability into their
purpose will remain competitive, those who don’t risk being left behind.
10:20 Morning Refreshments & Networking
10:50 Global Keynote KATIE HUNT
Reinventing the Retail Experience Co-Founder & Chief Revenue Officer Showfields (USA)
11:10 National Keynote MICHAEL SCHNEIDER
Trust: The Building Blocks of a Customer First Approach Managing Director Bunnings
11:35 Leadership & Employee Wellbeing Session PAUL TINKLER
Connection and Consideration: The Mantle of Modern Leaders Managing Director, ANZ Lululemon
Devastating bushfires, a relentless pandemic, a global reckoning on VIDIA HENSHAW
race, and the continuing, systematic erosion of facts on the world Head of Organisational Development REST
stage – 2020 did not shy away from issuing historic challenges to our shared social BLAINE CALLARD
fabric. And while much has and will continue to be said of the unprecedented Chief Executive Officer Freedom
challenges facing businesses on a structural level, close attention must be paid DARAGH MCGRATH
to the personal toll of crisis and our shifting responsibilities as leaders in this Chief Executive Officer Enablo
chaotic environment. This Session will explore the strategies and structures
that Retail leaders have adopted to connect and protect their people, reigniting
purpose and inspiring allegiance in the age of compassion fatigue.
12:15 National Keynote SARAH HUNTER
Putting Pen to Paper: Instigating & Managing Business Transformation Managing Director Officeworks
12:40 Lunch Welcome Remarks ANGUS FRAZER
12:45 Lunch & Networking Founding Partner SONDEREVENT PROGRAMME · Day 1 · PM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions
Day One - Afternoon Streams
STREAM 1 · Fulfilment and Logistics STREAM 2 · Finance and Payments STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights
JUSTIN WILLIAMS PETER KNOCK KAREN BOZIC JONATHAN REEVE
Principal IMR Consulting Non-Executive Director Group Chief Executive Officer General Manager ANZ Eagle Eye
& Retail Advisor Craveable Brands
14:00 New Product Pathways: 14:00 Measured Acceleration: 14:00 The New Retail Armory: 14:00 Retail Refocussed:
Remobilising the Retail Sector Unlocking Growth in the New Retail Empowering Your People Realigning Your
Consumer Compass
Flexibility had been gathering The time has come to consider The Retail industry has
momentum as a critical factor in what lies beyond preparedness. experienced physical dislocation In climates defined by uncertainty,
supply chain design well before the As our operating environment on an unprecedented scale. As dynamic consumer insight informs
advent of COVID-19. Unfortunately, corrects, Retailers will have a fleeting businesses accelerate into a an organisation’s capability to
it has taken a global pandemic opportunity to harness the upswing new operating environment, it deliver across the entire value chain.
for this argument to mature. in the consumer economy before is essential that employees are Information is the foundation for
Retailers around the world are rivals capitalise on the restored brought along for the ride. action, and the ability to make
confronting their supply chain confidence of consumers. Our conversation will explore early, informed decisions based on
dependencies now that the This Stream unites financial leaders the bridge between employee actionable consumer intelligence will
vulnerability of existing models has that are leading through the wellbeing and experience, and be a competitive differentiator as our
been unceremoniously exposed. crisis for the insider’s insight on performance and profitability. operating environment corrects.
It is now clear that individual accelerating from crisis management Together, we will consider how Our conversation will unearth
component costs are a shadow of to secure growth ambitions. Retailers are curating authentic, the insider’s insight on consumer
end-to-end value optimisation. value-driven cultures; advancing behaviour, unpacking the systems
Our conversation will delve MATTHEW DURBIN wellbeing and experiential practices; and structures that empower
into this shift in perspective, as Group CFO Accent Group and repaving communication Retailers to look through the
we advance the argument for KIM KIDD highways on the path to more fog of crisis towards a new
resilience, efficiency and flexibility CEO Honey Birdette resilient and rewarding businesses. vision for their businesses.
to become the new foundations MIA BARRY
of supply chain design. Chief Financial Officer OrotonGroup PAMELA BISHOP ROLEE SATYAM
CALLUM JUNIPER CMO Blooms The Chemist Partner, Data, Analytics
TIMOTHY DECOSTER Business Development Director ASH SAINI & Insights Big W
Group Supply Chain Design & Worldpay from FIS GM, Sales & Distribution Vodafone STEFFEN DALENG
Planning Manager KOBIE TAYLOR Chief Marketing Officer Booktopia
Asahi Beverages Head of People & Culture SVEN LINDELL
TAMER HEGAZI - Food Metcash Chief Marketing Officer
National Operations and DIANA BARBIERI Winning Group
Supply Chain Manager Visy Practice Manager, Retail & Hospitality
JHORDAN GIL Industries – APAC UKG Kronos
Senior Solutions Advisor
Blue Yonder
14:40 Fulfilment & Logistics 14:40 Finance & Payments 14:40 The Retail Frontline 14:40 Keynote Interview with
Keynote with Q&A Keynote with Q&A Keynote with Q&A Matt Newell, The General Store
Creating Smarter Customer Navigating the power of your The Road Ahead: Developing THE ICONIC Turns 10: The
Journeys from Store to Fulfilment payments: Learn how to deliver an Iconic Brand Learnings, The Opportunities
a frictionless experience and The Road Ahead
ANGUS MCDONALD HANNAH UDINA ELLE ROSEBY ANNA LEE
Chief Executive Officer Enterprise Partnerships Lead FIS Managing Director Country Road Chief Operating Officer The Iconic
Barbeques Galore
15:10 Afternoon Refreshments & Networking
15:40 Platinum Keynote RICHARD HANKIN
How to Sell What You Don’t Own: 2021 Lessons in E-Commerce Vice President Sales MARKETPLACER
15:55 Transformation Session NATALIE ELLIS
Digitisation Destinations: Navigating Change at Pace VP & GM Foot Locker Asia Pacific
Many brands demonstrated enviable reflexes by adapting to the rapid state of KURT BRISSETT
digitally-driven Retail. Now, as our operating environment corrects and businesses Director Ticketing Solutions Development, Technology
begin to stabilise, stakeholder attention is returning from crisis management to and Innovation Transport for NSW
strategic planning and growth ambition. This Session will interrogate how Retailers, ROLF WEBER
acting on a bedrock of consumer intelligence, are consolidating end-to-end value Chief Executive Officer Marley Spoon
chain digitisation, staring through the fog of crisis to secure lasting value. MATS GUNNARSSON
Managing Director GOC Retail
16:35 Global Keynote BOB NEVILLE
Cultivating Creativity in Retail Global VP of Retail Under Armour (HK)
16:55 Mastermind Keynote LORD STUART ROSE
Thriving in the New Retail Ecosystem Chairman Ocado (UK)
17:20 Closing Remarks from the Chair
17:25 Networking Drinks Remarks
17:30 Networking Drinks Reception
18:30 Close of Day 1EVENT PROGRAMME · Day 2 · AM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions
JOHN BATISTICH
8:30 Registration, Refreshments, & Networking
Non-Executive Director Zip Co, Food Co, HRI &
8:55 Opening Remarks from Chair
General Pants Group
9:00 Opening Keynote ANDREA FARRIS
Walgreens: Partnering to Drive Change and Transform VP Development, Head of Solution Planning
the Customer Retail Experience & Partnerships Walgreens (USA)
9:20 Sustainability Session RICK LAMBELL
Aligning Sustainability and Business Objectives Head of Sustainable Development Kmart Group
Climate’s primacy as a mainstream political and socio-economic issue is JAMES BARTLE
challenging businesses to reconceive established operating models. Parallels Founding CEO Outland Denim
between the pandemic and extreme climate events have become too stark THINUS KEEVE
to ignore as revised risk aversion principles scale the corporate agenda. Chief Property, Export & Sustainability Officer Coles
Our conversation will explore how Retailers are approaching the disruption SALLY TOWNSEND
riffling through the sector as an opportunity to align sustainability and Head of Sustainability Blackmores
business objectives at the core of the organisation. We will hear how – in
a global business environment that values resilience – sustainability and
climate management are fast-becoming essential corporate capabilities.
10:00 Platinum Keynote KATE BOX
Digital Dopamine: The joy of shopping has arrived online Industry Director, Retail, Facebook and Instagram Facebook
2020 cemented the long-held logic that online shopping is largely
driven by convenience. But another key trend also emerged. Brands
began to infuse entertainment into the journey - providing online
shoppers with a mall-like experience combining social interactions,
expert advice and the thrill of discovering the perfect product.
In this session, Facebook’s Industry Director - Retail, Kate Box reveals how shopping
is changing, and how bringing joy to online experiences can boost your business.
10:25 Diamond Keynote ROBIN MARCHANT
Resilience in Retail Head of Marketing APAC Shopify
10:45 Morning Refreshments & Networking
11:10 Global Keynote Interview SABRINA FUNG
Retail Reimagined for Consumers in Asia in the New Normal Group Managing Director Fung Retailing Group (HK)
11:35 Opportunity Session
PAUL KENNEDY
Future Frameworks: A Blueprint for Technological Advancement
CIO Craveable Brands
From momentous strides in machine learning to consequential developments
JEREMY KRAUSE
in cloud architecture and augmented reality, the technologies that underpin
Chief Innovation and Disruption Officer Global Media Brands
Retail are evolving to change the sector in unexpected and even surreal ways.
ANDREW MYERS
While not every company has the resources to innovate and extend the frontiers
Vice President Asia Pacific & Global Digital Strategy Workjam
of retail experience, every executive has a responsibility to position their
company for the early adoption of game-changing technologies. This Stream
looks at the underlying architecture Retail firms can put in place that will serve
as a platform for technological competitiveness in the years that follow.
12:15 National Keynote Interview JACK GANCE
Serial Disruptors in a Highly Regulated Market Chairman & Co-Founder Chemist Warehouse
LARRY DIAMOND
12:40 Platinum Keynote
Chief Executive Officer Zip Co
The Pandemic Driven Shift Back to the Customer
13:00 Lunch & NetworkingEVENT PROGRAMME · Day 2 · PM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions
Day Two - Afternoon Streams
STREAM 1 · Marketing STREAM 2 · Fulfilment & Logistics STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights
JOHN BATISTICH JUSTIN WILLIAMS KAREN BOZIC JONATHAN REEVE
Non-Executive Director Principal IMR Consulting Group Chief Executive Officer General Manager ANZ Eagle Eye
Zip Co, Food Co, Craveable Brands
HRI & General Pants Group
14:00 The Consumer Shadow: 14:00 The Art of Motion: 14:00 The Physical Edge: 14:00 Learning from the Machine:
Brands that Move Recalibrating Product Pathways Reclaiming the Store Front The Gears of Retail Overdrive
with Customers
Reliable and rapid fulfilment is crucial Retailers and consumers have been Retail is in the midst of reinvention.
The boundaries between brands for elevating consumer experiences in tirelessly co-creating an experiential Nuanced variations in consumer b
and consumers are collapsing. It the Retail domain. From prescriptive landscape that stretches from the uehaviour are capable of informing
is no longer enough for brands analytics to warehouse automation, physical world to the digital realm. precise yet rapid actions that
to have curated independent distribution pathways are becoming But this exercise has assumed new propel the customer down the
digital ecosystems, to expect incredibly responsive to true demand. meaning in the current climate. conversion funnel. But these subtle
consumers to find them. This Stream unpacks the technologies With foot traffic slowing to a halt signals and behavioural shifts can’t
The customer journey from and processes that are bringing while consumers steer towards be read with human eyes alone –
discovery to conversion has been products closer to consumers, and digital channels, there is new machine learning is fast becoming
condensed into sharp, one- consumers closer to brands. We will pressure to radically accelerate a competitive imperative.
click moments of instinct and track the customer’s journey through
influence on digital channels, digital corridors and physical aisles to in-store omnichannel integration In this session, we’ll her how retailers
and brands must be tactically better understand how Retailers are and adapt physical environments are leveraging machine learning
present in these instances. moving products from suppliers to to online drivers. Our conversation to implement surgical changes
Our conversation will extend shelves and from carts to checkouts. will begin with imperatives for to their omnichannel engines.
beyond the bare skeleton of the recovery of the physical We will consider the perspectives
RON HURLEY
effective e-commerce models shopfront, before diving deeper and practices instrumental to
Director of Supply Chain
to confront the complexity of into the recalibration of brick-and- the adoption and acceleration of
Pernod Ricard
sustaining growth and remaining mortar operating models and the machine learning architecture, and
CHETHAN JAIN
ahead of the competition in revolution of the role of the store. interrogate the metrics used to
Logistics Operations
highly saturated online spaces. assess their ongoing effectiveness.
Manager Marley Spoon STEPHEN YOUNANE
We will consider how businesses
RACHID MALIKI CEO & Co-Founder Retail AARON PRATT
can embed responsive, dynamic
Head of Supply Chain & Prodigy Group (Nike Retail) AI & Advanced Analytics Manager
methodologies into their
Procurement R.M Williams FRANCES MARTIN David Jones & Country Road Group
e-commerce engine to ensure
ROB HANGO-ZADA VP, Operations & Enablement Optus MELISSA WONG
they never run out of fuel.
Co-founder and Co-CEO Shippit LEE MARTIN Head of Digital Kmart
MARIANO FAVIA Head of Shopper Engagement HUGH CAMERON
Head of Marketing Vinomofo Metcash Head of Data Lexer
TRAVIS WRIGHT CHRIS RUSSELL BEDE HACKNEY
General Manager Esther Co Managing Director, ANZ Teaiium Country Manager, ANZ Databricks
MATTHEW IOZZI
Superdry Marketing Manager +
Group PR Manager
Brand Collective
DANIEL ROBATHAN
Executive Partner, Retail
and Commerce AKQA
14:40 Marketing Keynote 14:40 Fulfilment & Logistics Keynote 14:40 The Retail Frontline Keynote 14:40 Consumer Insights Keynote
Embracing Luxury: Bringing How Super Retail Group’s Omni Connecting the Physical and What your Customer
Customers Along for Retail Technology Strategy Digital Retail Experience Isn’t Telling You
Your Brand Evolution delivered a year’s projected
percentage savings on day 1.
BRETT SPINKS RAGHAV SIBAL, Managing Director DAVID REEVE ASHLEY FELL
Managing Director Swarovski ANZ Manhattan Associates Chief Information Officer Metcash Director McCrindle Research
BRIAN TOWNSHEND
General Manager Omni Retail
Super Retail Group
DEZ BLANCHFIELD, Strategic
Leader in Business and Digital
Transformation Consultant
15:10 Afternoon Refreshments & Networking
15:40 Platinum Keynote RENEE GAMBLE
Australia: The Lucky Country? Industry Director - Commerce Google
In this session Renee Gamble, Director, Commerce at Google Australia
& New Zealand, will take a look back at 2020 through a Google lens and
then propose ways we can harness true innovation to future-proof retail
in Australia, sharing examples and actionable insights throughout.
16:05 CLOSING KEYNOTE REUBEN CASEY
Shining a Light on Retail Supply Chains CEO Kathmandu (NZ)
16:30 Closing Remarks from the Chair JOHN BATISTICH
Non-Executive Director Zip Co, Food Co, HRI & General Pants GrouP
16:35 Close of EventLET US CONNECT YOU
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E angelg@connectmedia.com10-11 November 2021
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JEFFREY SWEARINGEN KATIE MCNAMARA ANTREAS ATHANASSOPOULOS
Global Senior Chief Strategy & Deputy Chief
Vice President Customer Officerr Executive Officer
PEPSICO (USA) SUPER RETAIL GROUP EUROBANK (UK)
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Phone: 1300 132 742 | Email: contactus@ukg.com2021 Keynote Speakers
DAVID SHAFER com and DickSmith.com.au retail websites), Kogan Mar-
Executive Director ketplace, Kogan Mobile, Kogan Internet, Kogan Insurance,
Kogan Kogan Travel, Kogan Money, Kogan Energy, Kogan Cars
and Kogan Super. Kogan.com also owns and operates a
David Shafer is CFO, COO and Executive Director at Ko- suite of exclusive private label brands for consumer elec-
gan.com. He leads the company’s continued growth and tronics, appliances, homewares, hardware, toys, and many
rapid business expansion. more. The Kogan brand is renowned for price leadership
through digital efficiency.
David has been a key adviser to Kogan.com from its
foundation, and since joining the business in 2010, has led David holds an Honours Degree in Law and a Com-
many initiatives that have delivered tremendous growth merce Degree in Actuarial Studies from the University
and had a big impact on the Australian retail landscape. of Melbourne, and has received the Chartered Financial
Analyst designation. David received one of the fastest
Kogan.com has expanded internationally and bolstered ever promotions to Senior Associate at law firm Arnold
its product offering including Kogan Retail (the Kogan. Bloch Leibler.
LORD STUART ROSE M&S as CEO in 2004. He became Chairman and CEO in
Chairman 2006 before leaving the group in 2010.
Ocado (UK) He is currently Chairman of Ocado plc, Zenith Automo-
tive, and MAF Retail in Dubai.
Stuart Rose has worked in retail since 1971 when he joined He was Chairman of the British Fashion Council from
Marks & Spencer as a management trainee. 2004 – 2008 and Business in the Community from
After holding a number of senior positions he then 2008 – 2010.
moved to the Burton Group in 1989 becoming Chief He was knighted for services to the retail industry and
Executive of the Multiples Division in 1997. He was sub- corporate social
sequently CEO of Argos plc and Booker plc, returning to responsibility in 2008 and created a life peer in 2014.
SABRINA FUNG Fung was named in the Business of Fashion 500, and
Group Managing Director Women’s Wear Daily 10 of Tomorrow.
Fung Retailing Group (HK) In Hong Kong, Ms Fung is on the board of Alibaba Hong
Kong Entrepreneurs Fund, the Advisory Panel of IBM
Ms Sabrina W. Fung is the Group Managing Director Collaborative Innovative Program, the Advisory Commit-
of Fung Retailing Group and the CEO of Asia Retail tee of the Tanoto Center for Asian Family Business and
Company Limited, a Fung Group company focused on Entrepreneurship Studies at Hong Kong University of
supporting and growing international brands in Asia. She Science and Technology (HKUST), the University Court
also serves as the Chair of Wellness Med Limited, a newly of The University of Hong Kong (HKU) and the Executive
formed Fung Investments company that serves the Committee of the International Advisory Council of the
growing global health and wellness market. Faculty of Business and Economics of HKU, the Hong
Currently, Ms Fung is the Investment Director of Fung Kong-Europe Business Council and the Hong Kong-
Investment Management Limited. She started working France Business Council respectively. Ms Fung was a
in the family business since 2000 as Investment Manager member of the Mainland Business Advisory Committee
at the private investment arm of Fung Group running the of Hong Kong Trade Development Council.
family’s investments. Prior to joining the Fung Group, Ms. Internationally, Ms Fung is a member of the McLaren Ad-
Fung worked for Brown Brothers Harriman & Co in New visory Group, Harvard Global Advisory Council, the Board
York and later held the position of Assistant Manager at of Trustees of The Carnegie Hall Corporation in New York.
its Hong Kong office until 1999. Ms Fung is experienced In addition, Ms Fung is the Co-Chair of Asia Council of
in the retail industry and also held positions in marketing St Paul’s School in New Hampshire, US, and previously
and public relations for Salvatore Ferragamo Asia, mer- served on its Board of Trustees.
chandising and sourcing for Li & Fung (Trading) Limited Ms Fung graduated from Harvard University, with a Bach-
and wholesale branding for Li & Fung USA. In 2017, Ms elor of Arts degree in Economics in 1993.
SARAH HUNTER Before joining Coles, Sarah worked in the United King-
Managing Director dom for more than 10 years, holding a number of senior
Officeworks commercial positions in banking and airports, including
Strategy and Finance Director at Gatwick Airport from
Sarah was appointed Managing Director, Officeworks in 2006 to 2010.
January 2019. Prior to this, Sarah was Demerger Program Sarah holds a Bachelor of Commerce from Bond Univer-
Director at Coles, overseeing the successful implementa- sity, a Graduate Diploma in Applied Finance and Invest-
tion of the demerger of the business from Wesfarmers in ment from the Financial Services Institute of Australasia
2018. Sarah joined Coles in 2010, and held various senior and a Masters of Commerce from the University of NSW.
positions, including General Manager Workplace Strate- In addition, she is a Fellow of the Association of Chartered
gy; State General Manager Victoria; Financial Controller Certified Accountants, a Fellow of the Financial Services
and General Manager of Finance for Coles Express, Coles Institute of Australasia and a member of the Australian
Liquor and Coles Supermarket Operations. Institute of Company Directors.
BOB NEVILLE three dimensional, product and interior design, that has
Global Vice President of Retail been proven to be beneficial in translating brands into
Under Armour (HK) the retail space.
Bob has more than 30 years of experience across retail
and the sporting goods industry both in Asia and globally.
Having executed over 10,000 concepts in stores around
the world, Bob has an expertise and a keen knowledge
on the nuances required to connect with consumers
in stores worldwide. Bob also has a deep knowledge inYou can also read
