RELAUNCH STRATEGY BAYVIEW VILLAGE - Now Open!
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BAYVIEW VILLAGE
RELAUNCH STRATEGY
Now Open!
Updated July 9, 2020
Contents Message from Property Manager, Areti Aloumanis .................................................................... 3 Overview .................................................................................................................................... 4 Bayview Village Operations........................................................................................................ 4 Interior Mall ............................................................................................................................ 4 Exterior Mall ........................................................................................................................... 6 Retailer Conditions for Opening ................................................................................................. 7 Tentative Opening Date ............................................................................................................. 7 Shopping Centre Hours.............................................................................................................. 7 Retail Online Resources ............................................................................................................ 7 Opening Soon | Bayview Village Shopping Centre Relaunch Strategy Page | 2
Message from Property Manager, Areti Aloumanis
It is hard to believe how much time has passed and how much has changed since
mid-March 2020. The changes and challenges that we have all experienced in our
daily lives will stay with us forever. We are excited to welcome back all our retailers
to Bayview Village. Over the past 10+ weeks, I’ve had the pleasure in speaking
with many of you and answering all your questions. Our Team stands with all of
you as we are “In This Together”.
The Operations Team has been working diligently to ensure that we have a safe and welcoming
return for all our Tenants, the staff, and our community. You will notice various changes
throughout the centre, and we are all here to answer any questions that you may have.
We continue to follow the guidance of our local Public Health Authorities, Health Canada and the
World Health Organization as we reopen and will continue to share the information with you. We
hope this Playbook will be a tool to help you successfully reopen your doors and we are looking
forward to seeing all our Tenants back.
Opening Soon | Bayview Village Shopping Centre Relaunch Strategy
Page | 3Overview
Bayview Village Shopping Centre has remained opened throughout the Covid-19 crisis in order
to provide access for essential retailers on a reduced operational schedule through various
entrances. Non-essential retailers remained closed as directed by the Government of Ontario
since March 24th, 2020.
Mid-May, the Government of Ontario issued a relaunch strategy to reopen businesses in stages
commencing in May based on careful monitoring, strict guidelines and control measures (refer to
the Government of Ontario website: www.ontario.ca.
Stage 1 allowed some businesses and facilities to resume operations on May 19th, 2020 including
retail businesses (clothing, furniture and bookstores) with storefront or dedicated street access.
Stage 2 allowed additional businesses and facilities to resume operations on June 24, 2020
including retail shopping malls, restaurants and hair salons.
As a result, Bayview Village Shopping Centre facilitated the opening of all our retailers on June
24, 2020 in line with Ontario’s relaunch strategy. To be successful, we must work together and
exercise the utmost care and attention to continued social distancing parameters, enhanced
sanitation, use of personal protective equipment (PPE), diligent hand-washing efforts, and staying
home if you (or your staff) are not feeling well.
Bayview Village Operations
Our goal at Bayview Village Shopping Centre is to provide safety and comfort for weekly increases
in traffic as we see mall employees, contractors and guests returning to the centre after a 10+
week hiatus. The following operational enhancements are currently under review and or in
progress:
Interior Shopping Centre
Entranceways – We will be reducing the number of doors open at each entranceway in
order to maintain physical distancing and utilizing signage and floor decals as required.
o South Entrance (CIBC) – Automatic doors will be open.
o Southeast Entrance (LCBO/Pusateris) – Automatic doors will be open.
o Southwest Entrance (Scotiabank) – Automatic doors will be open
o North Entrance (Shoppers Drug Mart) – Automatic doors will be open.
o Northeast Entrance (Kings Crown) – Automatic doors will be open.
o Northwest Entrance (Starbucks) – Every other set of doors will be open
Management Office – The administration office is open Monday to Friday 9:00 am to 5:00
pm (regular business hours); however, the management team will be reduced to 50% of
staff on a rotational basis daily until further notice. In addition, there will be a limit of one
(1) visitor at a time in the office noting appointments with key staff should be made in
advance avoiding unanticipated drop-ins wherever possible.
Opening Soon | Bayview Village Shopping Centre Relaunch Strategy
Page | 4Concierge – The concierge desk is open during shopping centre hours. There will be a
guest service representative working at any given time with line up queues. Sneeze guards
will be installed along with floor decals and applicable signage.
Public Washrooms – The public washrooms are open; however, we will be reducing the
number of stalls available. The East washrooms are fully operational, however the West
washrooms will have open every other stall, removing/shutting down the hand dryers and
using paper products only for hand drying. The family washroom are limited to one family
at a time and enhanced sanitation and frequency of cleaning all washrooms has been
implemented immediately. Signage and floor decals have been installed accordingly.
Elevators– Signage has been installed at all the elevators to limit the number of
passengers at any given time. Floor decals are also in place to manage queues.
Line-up Queues - Stanchions and floor decals are in place to manage customer queues
for larger and higher demand tenants. Retailers will need to provide their own signage and
manage their own customer queues accordingly.
Deliveries – Deliveries will need to be closely managed, scheduled and coordinated with
the assistance of security and operations staff. Signage and oversight will be provided –
details to follow.
Waste and Recycling Management – Signage and floor decals are in place ensuring only
one person in compactor facilities at any given time with floor decals and stanchions in
place to queue accordingly.
Security Staff– We continue to have security staff on site 7 days per week, 24 hours per
day. Security can be reached at (647) 228-3367
Housekeeping Staff – We continue to have housekeeping staff on site and will ramp up
coverage with opening as required.
After-Hours Forms – Any access to the mall outside of operating hours requires an
approved ‘after-hours form’ (attached). A copy of this form can also be emailed. To request
a form please email areti.aloumanis@quadreal.com or jim.irvine@quadreal.com.
Personal Protective Equipment (PPE) – All mall personnel including tenant, guest services,
security, janitorial, administration staff and other service contractors are encouraged to
wear, (and in some cases, provided), PPE, including masks and gloves. - Updated July
2nd, 2020 – As per the City of Toronto By-Law 541-2020 – Beginning July 7, 2020, All
staff, customers and visitors must wear a mask indoors, with some exceptions
(children under the age of 2, people with certain health conditions, employees in
designated areas or protected by a physical barrier). For more information please
visit https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-
orders-directives-by-laws/mandatory-mask-or-face-covering-bylaw/
Opening Soon | Bayview Village Shopping Centre Relaunch Strategy
Page | 5Exterior Shopping Centre
Employee Parking – Employee parking will be on the upper parking deck only. If you
require a parking sticker, please contact the Management Office for a Parking Form.
*NEW* - Curbside Pick-up – Marked parking stalls are in place to accommodate curbside
pick-up for Bayview Village retailers. Each entranceway will have numbered parking stalls
with a unique identifier for ease of use. Retailers are to manage their own curbside pick
up programs. Please advise Guest Services if you will utilize this service in order to keep
our website up to date. A site plan has been included for your reference. When providing
instructions to your customer for curbside pick-up, please strongly advise them to park at
the entrance closest to your store and to provide you with the number they have parked
at upon arrival. This will ensure a seamless transaction with no confusion as to which
location your customer is waiting at.
Opening Soon | Bayview Village Shopping Centre Relaunch Strategy
Page | 6Retailer Conditions for Opening
1. Bayview Village retailers will need to confirm whether they are included in the Stage 2 –
approved retailers list prior to opening on June 24, 2020 (refer to Ontario’s relaunch
strategy - attached).
2. If approved, please notify Bayview Village Property Manager by email
areti.aloumanis@quadreal.com. Please indicate your approval and re-open plan including
hours of operation, number of staff in your store, social distancing measures, signage plan,
access requirements, and any other pertinent/relevant information including whether you
plan on utilizing take-out and or curbside pick-up at the centre.
3. In addition, please communicate your plans regarding sick employees, employees
diagnosed with COVID-19, prevention and screening initiatives, sanitation and disinfecting
plans, personal protective equipment (PPE) plan, and any other relevant information.
4. For access to the mall outside of normal operating hours you will need to complete an
after-hours form (as per normal procedures and noted above) and email to
areti.aloumanis@quadreal.com or jim.irvine@quadreal.com.
Opening Date
June 24th, 2020
*Opening subject to Ontario’s relaunch strategy.
Shopping Centre Hours*
Monday to Friday 11:00 am to 7:00 pm
Saturday 10:00 am to 6:00 pm
Sunday 12:00 am to 5:00 pm
*Hours will be reviewed on a weekly basis and may be adjusted based on customer traffic and demand.
*Retailers have the option of operating outside of these hours with notification to management.
Retail Online Resources
https://covid-19.ontario.ca/
https://www.ontario.ca/page/covid-19-support-businesses
https://www.ontario.ca/page/reopening-ontario
https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-orders-
directives-by-laws/mandatory-mask-or-face-covering-bylaw/
Opening Soon | Bayview Village Shopping Centre Relaunch Strategy
Page | 7You can also read
