Puzzle Masters Associates share how to create the best year yet in your store-and your life - Walmart One
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The Associate’s
Guide to
Living Better
JANUARY 2016
Free Magazine!
Puzzle
Masters
Associates share how to
create the best year yet in
your store—and your life.
PAGE 24
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Contents
January 2016
8
Cassandra Rios,
CAP 2 team supervisor,
Store 5260, Rogers, Ark.
How to Organize
Winter Gear
56
18
Combat Cold-
Weather Blahs
It’s a Lab;
It’s a Store
Here’s how and
why Walmart
tries out new
ideas for stores.
54
Stay Warm
and Stylish
Voices 2
The Guide 7
Inside Walmart 13
We Are Walmart 32
Milestones 34
Checkout 51
My Sam Story 64
At Walmart, one man or one woman can affect the future. … Our future lies in our associates. Sam Walton
Voices / Welcome
FROM THE EDITORS
A Year of Possibilities
With the holidays behind us, it’s a good
time to pause, catch our breath, and
think about the great things we can do
next. And this issue shares lots of ideas
from your fellow associates that can
help improve your store, your health,
and your connection to your customers.
Here’s to your success in 2016.
THE EDITORS
Thanks From the Fleet
Thanks so much for the experience
with Walmart World [“These are the
women of Walmart,” October
2015]—I didn’t know I’d make the
cover! I always thought that the
magazine was primarily for our
store associates, but what a
wonderful experience I was given
to highlight other parts of the
business, i.e., the Private Fleet.
Sydney Sims, human resources
manager, Distribution Center 6821,
Porterville, Calif.
We love telling stories about Walmart’s associates, from stores, DCs, or the
Home Office. And amazing associates like you make it easy, Sydney!
Is there an associate with a great story to tell at your store or facility? Tell us
at walmartworld.com/YourStoryIdeas.
Editor in chief No responsibility can be accepted for unsolicited manuscripts or photographs, which
John Soldani must be accompanied by a self-addressed stamped envelope. The views expressed in
John.Soldani@wal-mart.com
this magazine are not necessarily those of the publisher or Wal-Mart Stores, Inc.
Editorial inquiries: Walmart World is a proprietary publication of Wal-Mart Stores, Inc., and is intended
wmworld@wal-mart.com for use by Walmart at its discretion. The editor reserves the right to select and edit
letters for publication. Some stories may appear in other publications, including those
intended for external audiences. All material that you submit to Walmart World shall
become the property of Wal-Mart Stores, Inc., and submission shall be deemed a
transfer of all right, title, and interest to the materials submitted. Walmart World is not
responsible for verifying the accuracy of material submitted by our readers. The views
and opinions expressed on third-party websites do not necessarily state or reflect
those of Walmart World and are not meant to substitute for professional advice.
Stores: If you’d like your subscription numbers adjusted, please email us at
wmworld@wal-mart.com.
Printed on partially recycled paper
Walmartworld.com 3
Voices / Just Promoted
Keneshia
Roddick
Promoted to:
store manager,
Store 1950, Ahoskie, N.C.
What Her
Manager Says:
“Walmart is all about processes,
and Keneshia was great at
following processes to keep the
back room clean. She is very
enthusiastic, very driven. You
give her something to do, and
she knocks it out of the park.
She always tries to do better
than the norm and one-up it.
She really wants to be the best.”
Reed Clark, store manager,
Store 1379, Greenville, N.C.
What Keneshia Says:
“I’ve been challenging
myself to step out beyond
merchandising. While I was
a co-manager at Store 1379,
I asked to work with managers
from other stores to learn how
they did things, and when I
came back to my store, I had
new ideas to solve problems.
I used new processes I’d
learned, like holding weekly
inventory meetings with my
team and touring bins and
Always be willing to the back room, to help reduce
train and learn more. inventory. Within five months,
some consumable areas were
down $20,000 to $30,000.”
Keneshia Roddick
Lessons
From Keneshia:
· Follow processes.
· Train and try new ideas.
· Challenge yourself.
Have you recently been promoted?
Tell us at walmartworld.com/
YourStoryIdeas. Learn more
about career opportunities at
Walmart at careers.walmart.com.
Voices / You Said It
I would say follow Mr. Sam’s 3 Basic
Beliefs, and you’ll have a successful
This is what I tell new hires in my career. One, respect the individual:
orientation: Welcome to Walmart; Always treat people the way you want
it’s a great company to work for. If
to be treated. Two, strive for excellence:
you like helping people, you’re in
Do the very best at all you do, be true to
the right place. Use it for the avenue
yourself, and take pride in your job. Three,
you want. Some people pay for
school, others for a job, and others
serve the customers: Without them there
stay because they want to serve the would be no Walmart, so always greet
community. If you don’t like helping them and thank them.
people, you’re in the wrong position. Carl Strope, assistant manager, Store 735, Winchester, Tenn.
Nell Erwin, personnel manager,
Store 211, Hillsboro, Texas
What advice would you give to
a new associate beginning
a career at Walmart?
You get out what you put in. Put in
Be willing to learn and be open to great effort, do good work, and take
change. The opportunity is there: care of your customers and fellow
Just dive in and learn. Many customers associates, and opportunities will
come in several times a week, arise. I feel there’s more opportunity
especially in smaller communities. right now than there ever has been.
Making sure that everybody is keeping Pete Knight, co-manager,
up with what those customers need Store 1864, Brooklyn Park, Minn.
has helped our store.
Cynthia Foster, accounting associate, Store 316, Attalla, Ala.
What’s Your Take?
What advice would you give
to a new associate? Tell us at
walmartworld.com/Advice.
Walmartworld.com 5
Who Will Be the Next
Walmart
Radio DJ?
Hint: It could be you!
The Walmart Radio team is looking
for a Walmart associate to become a
full-time on-air personality. It could
be you!
Go to walmartradiodjsearch.com
and submit a demo video that
doesn’t exceed four minutes. Hurry—
the deadline is Jan. 16, 2016!
Your video should capture:
· Your DJ persona
· Your interviewing skills
· A brief explanation of
why you’re ideal for the job
There’s more! All associates can
help choose the final winner by
voting for their favorite DJ! Voting
takes place Feb. 9 through Feb. 19,
2016, at walmartradiodjsearch.com.
NO PURCHASE NECESSARY. Void where prohibited by law and outside 50 U.S., D.C., and Puerto Rico. Contest open to
entrants who, at time of entry and throughout contest, are 18+ (19+ in Alabama and Nebraska, 21+ in Mississippi), and
are permanent Walmart U.S. associates in “good standing” currently and for at least the past year. Begins Dec. 26, 2015,
at 12 a.m. ET; ends Jan. 16, 2016, at 11:59 p.m. ET. To enter, go to www.walmartradiodjsearch.com to submit an entry
form and upload a short video showing your DJ skills and personality. One (1) winner will receive a job offer to move
to Walmart’s Home Office in Bentonville, Ark., to be the Walmart DJ. For complete rules and eligibility requirements,
go to www.walmartradiodjsearch.com. Sponsor: Wal-Mart Stores, Inc.
Guide
Store That Gear ✓
Prep for an Outage ✓
Sort the Paperwork ✓
THE
THE
Organizing for the New Year
Studies show that clutter can increase
stress. With all the lingering holiday
goodies and with tax time coming up, this
season is ripe for clutter. Fortunately, our
stores are full of products to help customers
get organized and prepare for taxes. Help
them find exactly what they need with the
information on the following pages.
Easy-latch lids make
it simple to contain,
and access, small
accessories.
M O R E TO
S TO R E ?
Products to help
customers organize
winter coats, boots,
and more.
Sterilite 4-Shelf
Utility Cabinet
With Putty
Handles, Platinum
Walmart.com rating:
HHHH
*69½Thisinches
cabinet is
tall and
Home ideal for a garage
A Clear
or mudroom. Label
its four adjustable
shelves for each
family member.
Choice for Hawthorne Place
Organizing
27" Espresso
Hook Board With
Bronze Hooks
Get it in stores!
This container is the right
*coats
Perfect for winter
and snow bibs.
Suggest getting two:
fit for customers’ winter
C
one mounted higher
accessories. for adults and teens
and one mounted
ustomers looking lower for little ones.
to organize cold-
weather gear Mainstays All-
Purpose Boot Tray
like mittens and Walmart.com rating:
scarves can’t go HHHHH
wrong with the Sterilite 7-Quart *keeps
This utility tray
the floor free
Latch Box. The stackable shoe of snow, wetness,
box–size bins are affordable, and dirt from winter
boots. Bonus: It also
see-through, and easy to works for potted
wipe clean. Another tip worth plants, pet dishes,
or anything else that
sharing: Recommend one for could damage floors.
each family
Product picksmember
from and add
Pennylabels.
name Smith, Home
buyer, Home Office
8 Walmartworld.comThe Guide / Organizing for the New Year
Carbon Monoxide
Warning! Remind
customers to follow
approved uses of
generators, grills, and
heaters, and suggest
they consider a smoke/
carbon monoxide
combo alarm.
Home
Prep for
a Power
Outage
Help customers check these items off If a customer Keep in Get Have light Heat a
M
wants to
their lists before a winter storm hits. contact weather to see by room
updates
ore than 14 million
Suggest this Pocket Juice Eton Hand Ozark Trail Mr. Heater
people in the U.S. faced 12,000 mAh Turbine 300-Lumen Big Buddy
power outages in 2014. Battery Pack Weather Lantern Propane
Radio Heater
Help customers build a Walmart.com
compact storm-prep rating ★★★★★ New online ★★★★★ ★★★★★
kit that fits in a closet by choosing items Why it’s a A portable No extra High setting Will heat
good option charger that batteries— lights a a space up
like the Mr. Heater Big Buddy Propane powers up cranking the 10-meter to 400 square
Heater. “It’s eligible for indoor use, heats more than hand turbine beam range feet for up to
one device powers the for more than 220 hours
a large area, and doesn’t require at a time radio 57 hours
electricity,” says Todd.
Don’t forget Can provide Built-in LED Impact- Stay safe: Vent
to mention up to seven flashlight resistant properly and
times extra with a glow- construction keep away
charges in-the-dark and handle from flam-
Insight from Todd Hymas, locator for portability mable items!
senior buyer, hardware,
Home Office Dimensions 5.75" x 3" x 1" 6" x 4.7" x 2.9" 8.3" x 4" 17" x 10" x
17.5"
SMALLEST LARGEST
Walmartworld.com 9Home
A Dock
for Their
Documents
We have the products customers need
to manage important paperwork, from
O
daily mail to keep-forever documents.
n an average day, the U.S.
Postal Service delivers
roughly 209 million pieces
of first-class mail. Helping
a household organize its
share means offering the right tools—
especially when it comes to tax time.
“Customers should opt for the biggest file
box they can afford, because they’ll find
plenty to fill it,” says Xenia. She shares her
top choice for those tax records, as well
as products to wrangle monthly bills and
other important documents.
Advice from
Xenia Schneider,
buyer, office supplies,
Home Office
10 Walmartworld.comThe Guide / Organizing for the New Year
Associates: Don’t forget your discount!
Jackson Hewitt and Liberty offer associate
discounts in-store and online.
MUST-
Tax Prep: In-Store H AV E TA X
Versus Software DOCUMENTS
If it’s peace of mind customers
want, suggest professional Ten things to
prep available at Walmart (in keep in that file
more than 3,100 stores). If box to make
they are DIYers and/or have a tax prep easier.
simple return, recommend
tax software. 1. W-2s, earnings
statements, or
paystubs for W-2
For Daily Mail download
Suggest: Order Home
2. Copy of driver’s
Collection Letter Organizer
Key Rack license(s)
Why: ideal for short-term
organizing of mail and bills; 3. Social Security
hooks handy for keys card(s), numbers,
Get it in stores! birth dates of
dependents
4. Last year’s
federal and state
tax returns
5. Medical/dental
For Bills and For Tax Documents For Marriage expense records
Budget Info Licenses, Birth
Certificates, Passports 6. Charitable
donation
information
7. Student
loan interest
statements
8. Information and
records on new
home purchase
Suggest: Casemate Suggest: Iris Portable File Box Suggest: First Alert 2037F or sale
Expanding File, 13 Pockets With Organizer Top 0.62 Cubic Foot Water and Fire
Why: offers a pocket for Why: securely holds letter-size Protector File Chest
9. Records of real
each month, plus an extra hanging file folders (sold Why: for long-term storage; estate or personal
for other needs separately); portable, so it’s key latch ensures security of
property taxes paid
Get it in stores! easy to take the whole box to important documents
a tax preparer, says Xenia Walmart.com rating:
Walmart.com rating: 10. Interest
★★★★
statements from
★★★★★
checking, savings,
and investment
SHORT-TERM LONG-TERM accounts
Walmartworld.com 11The Guide / Organizing for the New Year
10 ITEMS OR LESS
Pack Up the Holidays
Customers can “de-Christmas” Holly Springs, Miss., and
with these products suggested Krissi Owen, senior product
by Clara Beard,, department development manager, home
manager, housewares, Store 303, management, Home Office.
1. 9. 6.
1.
Sterilite Wrap Homz String
Box, 30 Inches 2. Light Box
* This slim option
helps keep rolls of * Includes four
internal plastic
wrapping paper light holders; wrap
neat and organized. strings of lights
around them for
2. organized and
Sterilite tangle-free storage.
Underbed Box 7.
* An underbed
option is perfect Sterilite Jumbo
for wrapping Ornament Box
paper, tissue
paper, gift bags, 8. * This version holds
up to 75 ornaments.
and bows. 3. Included cardboard
dividers help
3. prevent breakage.
Sterilite
8.
Adjustable 7.
Glad ForceFlex
Ornament Box
Extra Strong
* Plastic dividers
let customers Drawstring Large
adjust spaces for Trash Bags,
ornaments of 30 Gallon
different shapes
and sizes. * Use one or
two bags to store
artificial Christmas
4. trees—they rarely
Homz Wreath fit back in their
Box (for 24-inch original boxes!
wreath)
9.
* A handle for
hanging frees up Duck Brand
space on shelves 6. Brown Corrugated
or the floor. Shipping Boxes
5. * An inexpensive
alternative for
Sterilite Ornament ornament storage—
Storage Case customers can layer
ornaments between
* Molded “dips”
perfectly hold up to towels or sheets
20 round ornaments. of newspaper
for cushioning.
4.
5.
12 Walmartworld.comWalmart
Our Mission, In Action
Inside
Five to Know Page 14 On Location Page 16
Spotlight Page 18 My Day Page 23
“We started working on this
program in fall 2014 and started
selling Fishpeople frozen seafood
in stores regionally in July and
nationally in September last
year. It’s been a great partnership,
and we look forward to bringing
our customers more Fishpeople
USA seafood.”
Catherine Johnson, buyer,
seafood, Home Office
INVESTING IN AMERICAN JOBS
Catch of
the Day
These wild-caught
fish are delicious
and create jobs.
What:
frozen and
marinated fish fillets
Manufactured by:
Fishpeople
Where:
Sumner, Wash.,
and Toledo, Ore.
New jobs created:
65
Famous for:
showing shoppers the
stories behind the fish1
Walmart Celebrates
Sustainability Milestones
At the Global Sustainability Milestone
Meeting on Nov. 17, 2015, Walmart’s
Sustainability team announced it had
achieved or exceeded its goals for a
variety of sustainability projects.
These include:
• Lowering greenhouse gas
(GHG) emissions by 28.2 million
metric tons, exceeding a goal of
20 million metric tons set in 2010
• Doubling fleet efficiency, which is
expected to reduce CO2 emissions
by 650,000 metric tons this year
compared to the 2005 baseline
• Creating a sustainable food system,
emphasizing the affordability
and accessibility of healthy foods
Beyond creating a cleaner environment,
achieving these goals has financial
benefits: The increased fleet efficiency,
for example, is expected to save the
company nearly $1 billion in fiscal
year 2016—savings that can lead to
lower prices for customers.
Doug McMillon (above, right),
president and CEO of Wal-Mart
Stores, Inc., was one of the
speakers at the Fall Global
Sustainability Milestone Meeting.
14 Walmartworld.comInside Walmart / Five to Know
4
2 eCommerce
Fulfillment
Walmart Pledges
$35 Million for
3 Center Opens
Near Atlanta
Land Preservation Walmart recently unveiled a
5
state-of-the art, 1.2-million-
In coordination with the square-foot e-Commerce
National Fish and Wildlife fulfillment center in Union
Foundation (NFWF), Walmart City, Ga., near Atlanta.
has announced the renewal Neal Maguire, general
of its Acres for America manager of the fulfillment
program, which began in order center, explains how
2005 with the promise to New CFO it operates differently from
purchase and preserve one
acre of wildlife habitat in the
Begins Work a typical distribution center:
“Most centers fill at the
U.S. for every acre of land Brent Biggs (pictured pallet, case, or vendor level
developed by the company above) is succeeding and ship to stores. We fill
(about 100,000 acres). In its Charles Holley as chief
financial officer (CFO) of
orders at the individual item Patti LaBelle’s
Sweet Potato
first 10 years, the program level and send them
exceeded that pledge, Wal-Mart Stores, Inc., as of directly to the customer.”
Pies a Huge
protecting more than Jan. 1, 2016. Charles will be At full capacity, the
1 million acres. staying on until Jan. 31, 2016, center will employ a
The 10-year renewal
pledges another $35 million
to aid Brent as he transitions
into the role.
full-time staff of about 400
associates. In addition, Neal
Success
to Acres for America, Charles, who began his anticipates that in a few A hit YouTube review
ensuring that hundreds of tenure as CFO in 2010, “has years 1,000 to 1,400
been instrumental in shaping made Patti LaBelle’s Sweet
thousands more acres will temporary associates will
be preserved for wildlife Walmart’s strong financial be hired during holidays; a
Potato Pies—a creation
habitats, ranching, and position while driving cutting-edge warehouse of the Walmart Bakery—
public recreation. significant shareholder management system will a smash success, selling
Chris West, Acres for returns,” says Doug McMillon, enable them to be properly out of stores nationwide.
America program director president and CEO of trained in a matter of hours.
Wal-Mart Stores, Inc. During one 72-hour
with the NFWF, says that The expectation is that
protecting land for farmers Previously, Brent was the orders placed by noon will
period, Walmart bakeries
and ranchers will benefit CFO of Walmart International. be shipped to customers across the U.S. sold a pie
local economies and ensure He also has served in a the same day. per second.
that people will have access number of different roles “For us to be in the retail For Kinna Thomas,
to outdoor areas for within the company, business, we have to be in
including CFO of Walmart senior buyer, cakes and
generations to come. the dot-com business,” Neal
U.S. and senior vice president says. “We are going to serve
pies (pictured above,
of Sam’s Club Operations. the customer however he and whose family recipe
or she wants to shop.” was combined with
innovations from the
R&B legend to make the
pies), the Sweet Potato Pie’s
success affirms Walmart
Bakery’s commitment to
quality fresh products. “Our
overall strategy is quality,”
she says. “This reinforces it.”
Walmartworld.com 15Inside Walmart / On Location
Play the
Shrink Game!
The Shrink Most Wanted
card game, available in your
store, addresses a top item
or category on each card and
lists ways to cut the shrink.
Find out more from
your manager!
16 Walmartworld.comShrinking
the Shrink
Associates at Store 2016 set
the standard when it comes
to controlling inventory loss.
Here’s how they do it.
When it comes to managing inventory,
Store 2016 in Colville, Wash., has cracked
the code. Over the past 20 years, the
store’s shrink—the amount of inventory
lost to theft and administrative errors—
has averaged just 0.23 percent of sales,
well below the industry average of
1.38 percent, according to a recent survey.
“Associates pride themselves on
keeping shrink low because it has a direct
impact on profits,” says Scott Peterson,
store manager since 2014. “Managing
shrink has always been part of the
culture here.”
Constant training—and empowering
associates—is key to that. Some of those
training procedures:
• Associates learn what merchandise
requires locking tags.
• Cashiers are instructed to walk
around and look for items
underneath carts.
• Department managers are taught
how to do price changes correctly.
Being vigilant about the 10-Foot Rule,
including smiling at customers, also plays
a big role. “It improves customer service,
and it keeps theft down,” says Scott.
But mainly, the store focuses on the
operational ways shrink occurs because
that’s where associates can have the
biggest influence. “Our success always
originates with our people,” Scott says.
“They make a difference because they’re
passionate about what they do.”
Associates at Store 2016 strive to keep shrink
in check. (From left) Lorna Smith, department
manager, mens/boys; Susi Van Sickle, back
office assistant, invoicing; Lisa Storms, cashier,
front end; Scott Peterson, store manager;
Georgia Blankenship, department manager,
intimates; Bette Shull, cashier; Mike Crane,
department manager, automotive
Walmartworld.com 17Inside Walmart / Spotlight
The
Idea
Store A New
Angle on Fresh
A reorganization (along with
improved sight lines and angled
aisles) puts berries—a growing
category—in the front of the
department. Bananas, already
The majority of
a huge draw for customers, are
toward the back to help lead
customers through.
Walmart’s U.S.
business comes
via Supercenters.
New, innovative
retail ideas—like Pickup,
Up Front
those now on In-Store Pickup and
Walmart Services share
space up front at Store
display at Store 5260. It’s clearly marked
so customers can find
it and get their
5260 in Rogers, orders quickly.
Ark.—are how
the format will
stay relevant for
years to come.
18 Walmartworld.comEasy-to-Find
Organics
Purple signage in Fresh
and throughout the store
connects to an increase in
organic products.
Better
Sight Lines
Lower shelves and new,
eye-catching signs help
stores feel less crowded and
make it easier for customers
to find what they need.
Delicious,
Local Eats
A local food truck operator (Big
Rub BBQ) has restaurant space in
the store, with lots of glass and
natural light—and even seating
on an outdoor patio! The high-
quality, local offering creates a
“halo effect”: Customers who like
the restaurant tend to feel better
about the store (and particularly
fresh food credibility) overall.
Walmartworld.com 19“One of the things
that we noticed early
on as people walk by
electronics is that they
stop and look, and then
they get drawn in.”
Sherry Curtis-Swenson, store manager, Room
Store 5260, Rogers, Ark.
to Play
The electronics and
entertainment areas
have a sleek, modern
look that customers say
feels very welcoming
and on-trend.
Car Care,
Customer Care
Along with new digital
menu boards and signage
in automotive, there’s a
comfortable customer waiting
area—furnished with items from
Walmart.com! Customers can
watch TV, enjoy a coffee, charge
their phones, and see their cars
being worked on.
20 Walmartworld.comInside Walmart / Spotlight
One-Stop
Baby Shop
The new baby department
combines consumables,
hardlines, and apparel in one
space. There’s even a stroller
garage for hands-on tryouts.
“Customers love being
able to move the strollers
around,” says Sherry.
“Everything around
you is changing. To
succeed, stay out
in front of change.”
Sam Walton
Walmartworld.com 21Inside Walmart / Spotlight
Testing,
Testing
Why locations
like Store 5260
really matter.
Relevance. If there’s one word that
can sum up the need to test new
technologies, services, products, and
layouts in Supercenters, that’s it,
because the retail world is changing.
Jeff Muench, senior director of
Check Out business development, Supercenter
reinvention team, Home Office, says
Your Way that, in recent years, retail has
There are multiple options for checkout.
changed in three key areas.
Scan & Go supplies a wand so customers
can scan items as they’re shopping.
Hybrid registers can be self-service or 1. The customer. Traditionally,
manned by associates, depending on retailers have been able to focus
the need. And high-velocity checkouts— on one generation. Today there
where a cashier scans items while the
customer moves through the line to are two, baby boomers and
pay—are more than three times faster millennials, with different needs;
than conventional checkouts. to win, we must satisfy both.
2. The competition. Traditional
grocers are consolidating for
better economies of scale as they
focus on winning with customer
service. Dollar stores and drug
stores have a growing presence in
retail. New, low-cost competitors
like Lidl and Aldi are entering or
expanding. Online providers like
Amazon are changing customer
expectations and preferences.
3. Technology. Technology is
making it easier to research
products and prices. Plus,
customers can now shop
wherever, whenever, and
however they want.
Last year, the Supercenter reinvention
team implemented a strategy to test
the ideas you see here, and others,
primarily at Store 5260, which has
more of these initiatives in place than
any other testing location. The
redesigned store opened on Oct. 14.
Early reports are positive, but Jeff says
it’s too soon to tell what’s working
and what isn’t. What’s clear: Things
that seem like no-brainers could
show up in new stores or remodels.
“If things are going well, and we can
implement them in line with our
EDLC principles,” Jeff says, “then we
Rigoberto Cervantes, will.” Store 5260 is just the first step
cashier, helps customer toward the future Supercenter, but it’s
Melody Winberry at a
hybrid register. critical to informing future tests.
22 Walmartworld.comInside Walmart / My Day
Return
to Sender
Associates at the Walmart return
center in Bentonville, Ark., help
coordinate returns with stores
and find a purpose for old or
discarded merchandise. Here’s
how Donna Carter, solutions
specialist, manages that flow
during January’s busy season.
What’s a typical day like?
Very busy! We have six return centers
to support. We also support merchants,
vendors, and stores regarding returns, and
work closely with quality assurance. We
communicate with field associates about
what merchandise to pull off shelves
and scan out on a return center claim.
Depending on the vendor agreement, it
can be returned to vendors, liquidated,
donated, or recycled.
What gets you excited
about the job?
The merchandise scenarios and questions
we get. Some states have more regulations
than others. For example, in Virginia, deer
urine (a product used by deer hunters) was
recently outlawed, so it’s on a recall. It’s
interesting to learn this kind of thing.
Do things ramp up during
the holidays?
Yes. Stores switch between Halloween,
Thanksgiving, and Christmas merchandise
very quickly. Toward the end of the year,
vendors, buyers, and merchandising teams
are in constant contact with us as we
manage their returns.
What categories do you
see the most returns in?
Electronics and makeup are probably
our top two. We also see a lot in sporting
goods with hunting and fishing accessories.
Walmartworld.com 23Solving
Store
The top lessons
from turnaround
stores? That success
depends on strong
leadership—and
dedicated associates.
Clockwise from left:
Gardner Torrence, assistant store
manager, overnight; Candice Singh,
co-manager; Kyle Tahquechi,
co-manager; Sergey Bozu, store manager;
and Shintrelle Reynolds, assistant
manager, apparel and home; of Store 3537the
Puzzle
Clean aisles. Reduced inventory.
Customer satisfaction.
A lot of pieces go into creating and maintaining a successful store.
In two towns called Lakewood—one in Washington, the other in
Colorado—two stores were struggling to fit the pieces together.
But then two store managers came on board (Sergey Bozu at
Store 3537 and Josh Plant at Store 2125) and quickly rallied
around the most important piece of the puzzle: associates.
Today, these stores are on the road to success (see some of their
results on the next pages). The actions they took—and the lessons
they inspire—might make sense in your store, too.
Above: Natalia Garcia,
department manager,
sporting goods, Store 2125“Having associates
understand why we
do the things we
do is the first step
in our challenge.”
Sergey Bozu, store manager,
Store 3537, Lakewood, Wash.
The Action:
Empower Associates
S
ergey started his Walmart career as an unloader. His
experiences with the company have shown him that
associates feel more ownership when they under-
stand how what they do fits into the big picture.
THE That’s why one of the things he did at Store 3537 was to
RESULTS
make time to speak with associates about their daily duties,
and why what they do is important to the business.
Store 3537 When he discovered, for example, that Store 3537
often had manual orders as high as 12 percent a week,
Shrink decreased
7.44 percent to 1.12
he started having regular conversations with department
percent this year. managers to talk about inventory control, shrink, and
planning. He assured them that although it would be
“Clean, Fast, and
Friendly” is now at challenging at first, the process would get easier and
about 101 percent. make their jobs better.
Customer Experience “I told them that I’m not expecting an overnight differ-
Tracking is at ence,” he says. “But I need to see progress every day.” Manual
101.3 percent. orders went down to about 3.25 percent a week.
Sales (as of Associates appreciate Sergey’s efforts. “The whole
November) are atmosphere in the store has improved,” says Eric Mattson,
up 4 percent. an asset protection customer specialist. “I was looking for a
different job before Sergey came around. I’m not anymore.”
Kirk Matsuzaki,
Solve Your
assistant manager,
Store 2125
Store Puzzle
Five useful tips inspired by
these teams’ experiences.The Action:
Create a Team Environment THE
F RESULTS
or Josh, being a store manager means being part operations-minded and
part associate advocate. So when he started at Store 2125 in July 2015, the
first thing he did was talk to associates. A lot of associates. Store 2125
What he gathered: The associates were motivated, but they weren’t Inventory is down by
always being directed properly or communicating well. about $300,000.
Improving communications became a top priority. In particular, Josh saw an “Clean” scores
opportunity to improve inventory management and on-shelf availability—as are improving.
well as the transition from the Inventory Management System (IMS) to the Customer feedback is
Customer Availability Program (CAP)—by having his management team work increasingly positive.
alongside the overnight crew. On one Sunday night, they shared pizza and
unloaded about 60 pallets. Management got a view into the overnight team’s
challenges, and the overnight team saw that managers were on their side.
As his team got more comfortable working together, the store improved. And
positive feedback from customers has kept it rolling. “Once associates started
seeing positive results,” Josh says, “they wanted to help each other even more.”
Left to right: Antonia Wikoff,
sales associate, sporting
goods, and Natalia, “You have to
take care of
Store 2125
your people.”
Josh Plant, store manager,
Store 2125, Lakewood, Colo.
2 Make a good 3 Work as a 4 Think about 5 Reports and
first impression team with your why something processes are
by going above fellow associates is important important, so
1 Take the time and beyond to get things and successful, make time for
to celebrate to keep the done faster and and be sure to them to really
your successes. store clean. have more fun. repeat it. get results.
Walmartworld.com 27My 28 Walmartworld.com
Loss,
Your Gain
Chuck Calhoun, training coordinator at
Store 481 in Mattoon, Ill., lost more than
100 pounds with diet and exercise. But
what he’s gained is even more important.
M
y struggles with weight emerged from it changed in
started around the time many ways.
my last child—my son, For one, I was a lot heavier.
Drake—was born. He was pre- Before Drake was born, I weighed
mature; he weighed just 3 pounds roughly 225 pounds. I’m 5 feet 9
and 3 ounces when he was born inches tall, so I wasn’t exactly slim
and was in the neonatal ICU for to begin with. In the months after
six weeks. Each day, my wife and his birth, my weight climbed to
I shuttled to the hospital, eating more than 265 pounds. While it’s
nothing but fast food, living in true that I had lots of things to
complete fear. It was the most worry about then, I always knew
terrifying time in my life, and I that I needed to make real changes.
Walmartworld.com 29First Steps That was three years ago, and I’ve
When Drake was about a year old, participated in the Challenge ever
in June 2011, he was taking his first since. I even won a $5,000 prize for my
steps; coincidentally, my wife and I success story—the very one I’m telling
were taking some of our own. We now. But to be honest, it wasn’t the
started working out on our Xbox; biggest gift I received. I’ve also been
shortly after that, we joined a gym. I honored to help more than 30 of my
began to lose weight doing cardio and fellow associates with the program.
strength training, and I started getting
in shape—mentally as well as physi- Paying It Forward
cally. Customers and colleagues alike I now weigh about 180 pounds, perfect
started noticing and talking to me for my size (at one point I was at 153,
about my weight loss. It made me feel but that wasn’t realistic). More than
much closer to them. Their support that, my life and my perspective have
made the effort easier. changed. I have more energy. I’m more
As my wife and I grew healthier, we outgoing. I enjoy life, and I share that
aimed to eat healthier. That wasn’t enthusiasm. One of the things I’ve
easy: We were used to eating whatever started doing—it’s part of the Family
we wanted—pizza, burgers, ice cream, Section of the Challenge (see below)—
soda, you name it. To make a change, is telling people in my life they’re doing
we had to clean out our cabinets com- a good job. When you tell people
pletely. It was a total pantry makeover. they’re doing awesome, it changes
their day, and your own. Even more, it
Now I’m a Guide changes your world. Honestly, because
About a year after we started our of all these changes, I’m a nicer person.
journey to better health, one of my I’m also one of the first 10 official ZP
store’s co-managers mentioned the ZP guides, so I’m ready with support and
Challenge to me—ZP for “zip” or zero, information whenever anyone needs
meaning, you make it what you want either. I’m paying it forward. The sup-
it to be—specifically because he knew port I’ve gotten in the store and online
about my efforts. But he didn’t just ask has been nothing short of tremen-
me to look into the program. He asked dous. And I want to let others know
if I could set it up in the store and they can be tremendous, too. Because Find Some Chuck-
introduce other associates to it. That you can. Everyone can. Style Inspiration
was a big deal. I’m living proof. Join Chuck’s “ZP Chuck”
Facebook page. It’s a
closed group, but all
ZPers are welcome.
Visit facebook.com/
groups/ZP.Chuck/
About the Challenge
The ZP Challenge is a free four-week, four-category (family, fitness, food, and money)
challenge to help people make the most of their lives—for associates plus their friends and
family. Walmart has two Challenge periods a year. Participants are asked to make one better
choice than they did yesterday within one or all four categories. Those who complete the four-
week challenge and share their experience will have a chance to win a share of a $150,000
prize. To learn more, visit WalmartOne.com/wellbeing and click the ZP Challenge link.
30 Walmartworld.comWhen you tell people
they’re doing awesome,
it changes their day,
and your own.
Chuck’s
Top Well-
ness Tips
1. Make sure you
have a partner.
“Partners keep you
accountable and
encouraged,” says
Chuck. “So recruit
some company,
whether it’s your
family, a colleague
or two, or a friend.”
2. Take baby steps.
“Changing your life-
style is like starting
a new job,” he says.
“You have to learn
how to do it—and
not all in one day.
So set small, achiev-
able goals. Success
breeds success.”
3. Don’t judge. “It’s
human to do well
for a while and
then fall back into
bad habits,” says
Chuck. “Don’t judge
yourself too harshly.
The real problem is
if you beat yourself
up so much that
you can’t get back
on the wagon.”
4. Build in a break. “I
work out six days a
week, but I always
take Sunday off. I
also plan for one
cheat meal a week,”
Chuck says. “The
breaks rejuvenate
me. I have no
trouble focusing
again afterward.”
Walmartworld.com 31For you.
By you.
About you.
We Are
Lynette’s
Walmart New Year’s
Resolution
“I want to
get certified
as an EMT.”
What’s your Walmart New
Year’s resolution? Tell us at
walmartworld.com/Resolution.Walmart
VALUES IN ACTION
Striving for Excellence: Innovate by trying new
ways of doing things and improving every day.
Healthy
Determination
When Lynette Riggs, assistant manager at
Store 3460 in Peoria, Ill., decided to become
a volunteer firefighter like her husband,
Jeff, he wasn’t so sure. But Lynette was
determined, and she soon found a passion
for helping her community and fighting fires.
“I didn’t feel like a part of my town until
I did it,” she says. “It’s very rewarding.”
To ensure that she is able to serve at her best,
Lynette took on the ZP Challenge (see Page 30
for more information) to lose weight and gain
strength. “When you put on your firefighting
equipment, you’re throwing 40 pounds on
your back,” she says. “It’s very exhausting, so
the stronger you can make yourself, the better.”
Getting fit wasn’t always easy. “Making
healthy choices while you are in a hurry is tough,”
Lynette says. “I try to hit the produce department
more often, have some fruit and water instead
of chips and a pop.” Her hard work paid off.
Through a combination of eating healthier,
walking more, and riding her bike, Lynette lost
25 pounds, and she hopes to stay fit. “Once you
get used to doing it, it becomes a habit.”
Now with more energy and endurance,
Lynette is able to better serve her store and
her community. “With both, you have to be very
quick on your feet and make snap decisions,” she
says. “You never know what you are going
to walk into.”
As for her husband? “He loves that I’m a
firefighter now,” Lynette says, and notes that
he undertook the ZP Challenge with her.
“He loves the camaraderie we share.”Anniversaries
40
40
Loretta Thorpe Diane Allen
Office Associate Department Manager, Menswear and Boys
Store 101, Rolla, Mo. Store 101, Rolla, Mo.
Hire date: Jan. 6, 1976 Hire date: Jan. 22, 1976
Stores worked in: 1 Stores worked in: 2
Positions held: 3 Positions held: 3
Loretta enjoys helping Diane likes it when
her fellow associates. customers seek her out.
I like my job, and the stability here is good. Working for Walmart has made things better
A few years ago, when the economy was bad, for me. With the stock options, when we needed
it was good to have a job like this. I’ve been money for bills, I was able to sell some stock
in the office for 38 years. People know I can and pay them. And I like the people here. I’ve
help them with what they need, or I can direct learned that it’s important to always be friendly
them to someone who can. I like being able and patient with customers. Sometimes they’re
to help. You never know what you’re going to having a bad day, so be patient with them and
do each day. You start out with a plan, but it say thank you, and they’ll leave with smiles on
doesn’t work out. But that keeps it interesting. their faces.
Message From Sam
JANUARY “We’re all in this Walmart business together, and probably
1976
one of our greatest strengths as a company is that we’re
learning and listening from, and to, each other constantly.”
Message from Sam Walton, Walmart World, January 1976
34 Walmartworld.comWe Are Walmart / 40 & 35 Years
Susan Lackie Curry Rita Jones Tim Harrison
HO 9188 WM 373 WM 273
Bentonville, Ark. Huntsville, Ark. Fulton, Miss.
Darlene Stokes Linda McCormick Cyndy O’Kelley
HO 8037 WM 308 WM 308
Hixson, Tenn. Manchester, Tenn. Manchester, Tenn.
Juanita Billy Linda Montou Erlene Prentice
WM 31 WM 331 WM 125
Poteau, Okla. Sulphur, La. Fort Smith, Ark.
Dee Dee Daniel Donnette Murphy Marsha Spencer
WM 333 WM 331 WM 333
Beaver Dam, Ky. Sulphur, La. Beaver Dam, Ky.
To read more about these associates, what
Donna Hendrix
WM 276
Stigler, Okla.
35 they have to say about meeting Sam Walton,
and their thoughts on their Walmart careers,
visit walmartworld.com/milestones.
40-year associates not pictured
Daisy Hedges Sharon McKim Shirley Voss
WM 127 Malvern, Ark. WM 127 Malvern, Ark. WM 127 Malvern, Ark.
35-year associates not pictured
Rebecca Adams Thomas Hudson Karen Wilson
WM 17 Neosho, Mo. WM 3363 Owensboro, Ky. WM 126 Little Rock, Ark.
Reba Cardwell Jose Rosado Santiago
WM 308 Manchester, Tenn. WMPR 3697 Toa Alta, Puerto Rico
Time Capsule: January 1976 Read More
At the end of Walmart’s fiscal year on Jan. 31, On Jan. 11, the Philadelphia Flyers beat Read the rest of
the company had more than 7,500 associates, the Moscow Red Army team 4-1. Sam Walton’s letter
125 stores, and annual sales of $340.3 million. “I Write the Songs” by Barry Manilow was one at walmartworld.com/
Walmart stock closed at $13.62 on Jan. 30. of the country’s top songs in January. SamLetterJanuary76.
Walmartworld.com 35We Are Walmart / Anniversaries / Alabama—California
Anniversaries
Alabama Theresa Frazier
WM 938 Montgomery Alaska Randall Lockhart
HO 8085 Bentonville
Ida Williams
WM 318 Arkadelphia
Zane Woodruff
HO 8439 Bentonville
30 years Darlene Gaddis
WM 730 Sylacauga
20 years Rick Miller
LG 6051 Bentonville
Pamela Wilmott
HO 9650 Bentonville
Tracy Yandell
WM 235 Corning
Richard Edwards Rosemary Belden
HO 8387 Attalla Donnie Glassco WM 2074 Wasilla Cynthia Parnell David Yates
Sheila King
WM 681 Guntersville WM 530 El Dorado HO 8618 Bentonville
California
Shelia Guffey Deborah Preston
WM 4187 Florence
WM 726 Alexander City Arizona WM 144 Fayetteville 20 years 30 years
Shannon Lay
Brandy Harris Bruce Shaddox Frances Cherry
LG 6006 Cullman
WM 734 Enterprise 30 years LG 6051 Bentonville LG 6818 Searcy
Dean Boyd
WM 1630 Yreka
Larry Schwaiger Alexis Carder
Scott Hastings Cheryl Slatton Shanon Cooper Kent Delperdang
LG 6006 Cullman WM 1532 Glendale
WM 4333 Fairhope WM 157 Searcy HO 8616 Bentonville LG 6021 Porterville
Charles Smith
Joe Grady
WM 2111 Birmingham Betty Henderson
WM 934 Daphne
25 years 25 years HO 8021 Bentonville 25 years
Mary Walls Nancy Auge Alicia Altamirano
Annie Jennings Mike Batchelder David Gutierrez
WM 733 Valley WM 1442 Page WM 1574 Bakersfield
WM 726 Alexander City WM 1 Rogers HO 9585 Bentonville
Lorina White Juanita Davoodi Marlene Bowman
Ronald Johnson Thomas Bechdoldt Gaye Haynes
WM 733 Valley WM 2767 Mesa WM 1588 Victorville
WM 423 Alabaster LG 6818 Searcy LG 6003 Searcy
Rita Sloan Ruth Chavez
25 years Gayle Joseph WM 1442 Page
James De Jarnatt
LG 6801 Bentonville
Vickie Henson
HO 8032 Bentonville WM 1914 Highland
WM 2748 Gulf Shores
Joseph Bosarge Arleen Yazzie Melvin Cissell
WM 1212 Saraland Karen Lanham James Dooley Vicky Lilze
WM 1442 Page HO 8005 Rogers HO 9362 Rogers LG 6826 Red Bluff
WM 730 Sylacauga
Richard Dutton Diane Conigliaro
WM 375 Huntsville Sandra Mims 20 years Marshall Farwell
LG 6801 Bentonville
Terrill Manuel
HO 8544 Bentonville WM 1583 Madera
WM 2713 Birmingham
Kelly Gunter Ana Anaya Elizabeth Dukes
WM 5197 Darlene Morris WM 1334 Claypool Grant Flora Timothy Maynard
HO 9750 Bentonville WM 4 Siloam Springs WM 1554 Stockton
Owens Cross Roads WM 730 Sylacauga
Frances Burrola Rachel Dunigan
Jennifer Hazzard Debra Morris WM 1149 Safford Jason Henbest Mark McElhannon
HO 8826 Bentonville HO 8050 Bentonville WM 2985 Fresno
WM 433 Huntsville WM 730 Sylacauga
Lee Cerda Vickki Edwards
Joe Massanelli Tina Nelson WM 3465 Mesa Melissa Hoover Tammy McFadden
WM 2431 Searcy WM 2587 Cabot WM 1575 Oroville
HO 8975 WM 355 Opelika
Maria Chavez Larry Ezell
Owens Cross Roads Rebecca Pelfrey WM 1324 Nogales Sabrina Isbell Steven Moore
HO 9131 Bentonville LG 6082 Clarksville HO 9677 Chino
Jacqueline Pritchett WM 730 Sylacauga
Curtis Eward
WM 433 Huntsville Annette Lee Wright Kevin Oconnor Linda Flores
Celia Ray LG 7013 Casa Grande
WM 91 Forrest City HO 9344 Bentonville WM 1554 Stockton
WM 726 Alexander City
20 years Melissa Rogers Ida Lewis Greg Patience Chuck Gunnerud
Teresa Ballard WM 730 Sylacauga Arkansas HO 9149 Fayetteville HO 8439 Bentonville WM 5635 Visalia
WM 934 Daphne Susan McClain David Peterson John Johnson
John Carroll
Rose Scott
LG 7019 Brundidge
30 years WM 70 West Memphis HO 9257 Bentonville WM 1583 Madera
WM 5197 Tom Blazi C McMillon Adam Ringle Rita Judge
D’Wayne Smith HO 8080 Bentonville
Owens Cross Roads HO 8060 Bentonville HO 8050 Bentonville WM 2117 Los Banos
WM 938 Montgomery
Roseline Chandler Neil Bloxham Kathleen Morris Hal Sanders David King
Jimmie Smith LG 6008 Bentonville
WM 681 Guntersville HO 9064 Bentonville HO 8464 Bentonville WM 1574 Bakersfield
WM 681 Guntersville
Rhonda Cooley Jeffrey Carter Dee Russell Bryan See Joseph King
Joyce Staten HO 8044 Bentonville
WM 681 Guntersville HO 9120 Bentonville HO 8691 Bentonville WM 1608 Red Bluff
WM 332 Huntsville
Valerie Dean Donald Duncan Robert Shelby Vicki Smith James Martinez
Jason Wallace LG 6801 Bentonville
WM 2748 Gulf Shores HO 8439 Bentonville WM 76 Berryville LG 6821 Porterville
WM 1201 Gardendale
Jody Deavers Amy Grammer Alvin Taulbee Randy Stayton Jacqueline
Kelly Willis
WM 424 Clanton LG 6801 Bentonville HO 8439 Bentonville WM 4128 Russellville McGaughey
WM 424 Clanton
Thomas Heffron WM 1747 Perris
Shirley Etheridge Donna Yoder Kevin Thomas Gina Weatherly
WM 726 Alexander City HO 8792 Bentonville WM 1 Rogers LG 6018 Searcy Cindy McWhorter
WM 730 Sylacauga
Timothy Lacosse WM 1600 Ridgecrest
Chris Formby Nancy Wetmore Joanne Weber
WM 726 Alexander City LG 6008 Bentonville HO 6121 Bentonville HO 8615 Bentonville
36 Walmartworld.comBrendt’s
Walmart New Year’s
Resolution
“Continue to grow
as a person and as
a good associate.”
BRENDT WOOD | ASSET PROTECTION ASSOCIATE
STORE 1201 | GARDENDALE, ALA.
Lifesaver
Brendt Wood, an asset protection associate
at Store 1201 in Gardendale, Ala., says he likes
“catching bad guys,” but he recently put his quick
thinking and calm demeanor to use saving the
life of a customer, using an automatic external
defibrillator (AED) installed at his store.
Brendt responded to a customer who had
fainted in the store, and while he was speaking
with her, she had a heart attack. He detected no
pulse, so he told his manager to get the AED.
A firefighter in his off hours, trained in CPR and
the use of the machine, Brendt shocked the
customer, restoring her pulse and keeping her
breathing until paramedics arrived.
Brendt hopes that his example inspires more
associates to get a CPR certification. “It opened
people’s eyes. They were asking where to go to
get certified. The more people who know to do
CPR and use the AED, the more people who can
be saved.”
Walmartworld.com 37We Are Walmart / Anniversaries
KATHLEEN KELSEY | PERSONNEL
COORDINATOR | STORE 5099
GRAND JUNCTION, COLO.
Inspiring
Work
Working long days mopping floors
and digging ditches might not sound
like a fun way to spend a weekend,
but for Kathleen Kelsey, personnel
coordinator at Store 5099 in Grand
Junction, Colo., it’s inspiring. Twice a
year, Kathleen and a team of 10 to 15
associates from her store volunteer
at Roundup River Ranch in Gypsum,
Colo., a camp where kids with critical
illnesses can experience childhood fun
while still getting treatment. “It feels
good to know the work we do impacts
the lives of these kids,” she says.
Kathleen and her fellow associates
help the camp get ready to open in
the spring and then close up in the
fall. It’s a lot of work, but another 60 to
80 associates from stores throughout
Market 390 join in, too. “It’s amazing to
see how much we get done when we
work together,” Kathleen says.
The associates also raise money
for the camp through Walmart’s
Volunteerism Always Pays (VAP) and
Event Volunteerism Always Pays (EVAP)
programs—learn more about these
programs at foundation.walmart.com/
our-volunteers. In the five years that
they’ve been volunteering at Roundup
River Ranch, Walmart associates have
raised an average of $15,000 each year
for the camp.
For Kathleen, the teamwork that
goes into readying the camp carries
back to the store. “Working at the camp
is an amazing bonding experience,” she
says, “and it’s one of the reasons why
associates here feel like one big family.”
38 Walmartworld.comKathleen’s Walmart
New Year’s Resolution
“To stay with Walmart at
least one more year.
I could retire, but I’m
having way too
much fun.”
Walmartworld.com 39We Are Walmart / Anniversaries
Jacqueline Jessie Guillen Robert Jr. Dahl Ronald Lyman Jr. Antoinette Levey Shannon Crooks
Melancon LG 6021 Porterville LG 6819 Loveland WM 955 Apopka WM 1513 Palm Harbor LG 7035 Alachua
WM 1588 Victorville Maria Gutierrez Robert Fowler Jeffrey Milz Clara Lyle Terri Dippel
Rachel Melendez WM 2251 WM 1384 La Junta WM 974 WM 3075 Panama City WM 1222 Pensacola
WM 1583 Madera City of Industry Steven Helgeson West Melbourne Timothy Mark Raymond Froeschle
Virginia Mynock Mila Himan LG 6819 Loveland Maria Pineda WM 1589 Delray Beach WM 528 Braden River
WM 1575 Oroville WM 1832 Palm Springs Jerry Knight WM 814 Okeechobee Joyce McKennon Pedro Guzman
Olivia Osuna Nancy Jennings LG 6819 Loveland Kathleen Schwartz WM 1589 Delray Beach WM 1960 Tampa
WM 1583 Madera WM 2119 Milpitas Terri Willems WM 814 Okeechobee Deshana McMillian Andrew Hinton
Anita Overlock Charlotte WM 5002 Littleton WM 4588 Orlando WM 1297 Chiefland
WM 1988 Roseville McClure 25 years Hope Michaels Ray Korsch
Leona Petersen WM 3276 20 years Carol Aman WM 1398 Lake Worth HO 9755 Plant City
WM 5338 San Diego San Bernardino WM 3526 Brooksville
Andrew Fung Tony Mitchell Christopher Marino
Victor Reyes Marco Niebla WM 1252 Leonard Beck WM 488 Quincy WM 1916 Coconut Creek
HO 8085 WM 1555 El Centro Highlands Ranch WM 5301
West Palm Beach
Lola Moran Arlene Mockel
Rancho Cucamonga Diana Pazmino Ramiro Garza WM 2963 Coral Springs WM 1182 Palm Coast
Narciso Rodriguez WM 2028 Riverside WM 1008 Loveland Tom Bigler
WM 5036 Tampa Cathleen Mulero Jose Oliveras
WM 1554 Stockton Gloria Pierce Peggy Hegg WM 1513 Palm Harbor WM 3817 Orlando
John Sherman WM 1989 Lompoc WM 1001 Pueblo Linda Blest
WM 718 Auburndale Lorie Nichols-Russell Barbara Partridge
HO 9677 Stockton Primitivo Reyes WM 1081 Gainesville WM 1171 Sarasota
LG 6026 Red Bluff
Sally Oberg Nancy Pike
WM 1104 Inverness WM 551 Palatka
Patricia Phillips Nancy Ramirez
CELEBRATING 35 YEARS WM 987 Fort Myers
Steven Poole
WM 2081 Clearwater
Jesus Rivera
WM 538 Gainesville WM 1916 Coconut Creek
“I feel satisfaction that I was a part of this colossal
Pamela Prentiss Fidel Rivero
company, and I am wowed—and humbled as well.” WM 1283 Starke WM 2091 Doral
Melissa Simmerman Ann Rolison
Juanita Billy, phone operator, Store 31, Poteau, Okla. WM 4063 WM 1680 Kendall
Fort Myers Beach Josephine Ruggiero
Timothy Smith WM 1084 Orlando
WM 1541 Peggy Thomas
Barbara Terry Margaret Roman Ethel Ksiazek Janis Bouchard West Palm Beach
WM 1583 Madera WM 2001 Fresno WM 1095 WM 994 WM 759 Wauchula
Glenwood Springs New Port Richey Shelby Sedrick Utley
Kim Turner Thelma Rualo Williams-Campell
WM 2044 Chico WM 2048 Fairfield Valerie Pasqualetto Susan D Aprile WM 5054 Jacksonville
WM 811 Arcadia
WM 5123 WM 1589 Delray Beach Timothy Welch
Nancy Valenzuela Kevin Wade Colorado Springs Debra Young
WM 2557 Bakersfield LG 6026 Red Bluff Alex Eichmann WM 1225 Orange Park
WM 4617
Michael Stuerke WM 1517
Roger Wallan Janelle Walton Pompano Beach
WM 1608 Red Bluff WM 1910 Crescent City
LG 6819 Loveland Pompano Beach
Georgia
Shelley Wardinski
Edward Thomas Vernon Graham 20 years
WM 2537 Redding
Colorado
LG 6019 Loveland WM 955 Apopka
James Badtke 30 years
James Zimmerman Felicia Harmon WM 990 Milton Donna Burkett
20 years 30 years
LG 6019 Loveland WM 1845 Cooper City
Janis Bartko LG 6010 Douglas
Sunshine Andaverde Aida Hernandez WM 1086 St. Cloud Brenda Hampton
David Baker
WM 1583 Madera WM 921 Salida Connecticut WM 2963 Coral Springs
Stephanie Bass LG 6010 Douglas
Vivian Aragon Donnetta Hester WM 1297 Chiefland Laverne Johnson
WM 2401 Duarte
Jennifer Bendixen
WM 921 Salida
20 years WM 1513 Palm Harbor
Iva Burgess LG 6810 Douglas
Rudy Banuelos Lauri Canales Alison Johnson WM 1387 Coral Springs Richard Luke
Diane De Herrera HO 9956 Bristol WM 990 Milton
WM 1882 Selma Andrea Cerda WM 593 Douglas
WM 921 Salida
Niecha Butcher Barbara Feingold Mary Kanera WM 1957 Naples Debbie Moore
Sara Marble WM 2371 Wallingford WM 1513 Palm Harbor
LG 6026 Red Bluff Darren Chillis WM 1112 Thomaston
WM 921 Salida
Eddie Chambers Celeste McFadzen Charles Kincaid LG 6071 Winter Haven Marie Scott
Ruth Mosher WM 2371 Wallingford WM 860 DeLand
WM 1853 Hemet Merna Christian WM 855 Union City
WM 2729 Fort Collins
Angelica Elicerio Doreen Kublick WM 1444 Jacksonville Yvette Shelton
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