Purpose Growing with - SUSTAINABILITY REPORT 2020 - Kelly Services
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Growing with purpose SUSTAINABILITY REPORT 2020
TABLE OF CONTENTS
TABLE OF CONTENTS
INTRODUCTION 3 ENVIRONMENTAL 18 Engagement 47
Environment 20 Social investment programs 47
Message from our President and CEO 4
Carbon emissions and climate mitigation 20 Business continuity and risk management 51
About Kelly Services 5 Kelly Relief Fund 52
Energy efficiency 21
Our values 6
Water consumption 22
Our five specialties 7
Waste management 22
Kelly by the numbers 8
Occupational health & safety 23 GOVERNANCE 53
Mergers, acquisitions, investments, and divestitures 9
Employees 23 Ethics and business conduct 55
Global coverage and value chain 9
Customers 23 Governance structure 55
Recognition 10
Our safety leadership journey in the industry 24 Code of Business Conduct and Ethics 57
Our response to COVID-19 25 Privacy and data protection 58
CORPORATE SUSTAINABILITY Communication and reporting 59
AT KELLY SERVICES 11 Internal communications 59
Message from our Corporate Sustainability Lead 12
SOCIAL 27 External communications-sustainability standards 59
Employees and people 29 Transparency and integrity line 59
Corporate Sustainability Strategy 14
Kelly supports the UN Sustainable 15 Our people 29
Development Goals (SDGs) Equity@Work 33
Stakeholder engagement and materiality 16 Inclusion and diversity 36 ABOUT THIS REPORT 60
Human rights 42
Supply chain and customer relations 43
Our supply chain 43 ESG DATA TABLE 62
Supplier engagement and performance management 44
Supplier risk management 44
Supplier Code of Conduct 46
NOTE: This report covers the 2020 fiscal year from January 1, 2020 to December 31, 2020. We may include data and information noted from the 2019 fiscal year.
2 / SUSTAINABILITY REPORT 2020
INTRODUCTION Message from our President and CEO About Kelly Services Our values Our five specialties Kelly by the numbers Mergers, acquisitions, investments, and divestitures Global coverage and value chain Recognition 3 / SUSTAINABILITY REPORT 2020
INTRODUCTION / MESSAGE FROM OUR PRESIDENT & CEO
MESSAGE FROM OUR PRESIDENT AND CEO
2020 was one of the most challenging years in memory for many of us. The COVID-19 and we’re seeing results. Our scores on several
external assessments and audits measuring
crisis and continued racial inequities in our society weighed heavily on people sustainability are sequentially improving each
year, and we continue to reach for further
everywhere, both personally and professionally. progress in the future.
A
2021 marks Kelly’s 75th year in business,
t Kelly, the experiences of 2020 guided by a clear set of crisis principles meaningful dent in the many long-standing
and it’s a year we’re focused on pursuing
renewed our already strong passion that we developed at the onset of the injustices that hold back far too many people
our strategy as a specialty talent company
for our purpose of connecting pandemic. The number one guiding from upward mobility — disproportionately
while advancing diversity, equity and
people to work in ways that enrich their lives principle is protecting the health and safety people of color.
inclusion both within Kelly and in
and reminded us of just how important it of our people, including our employees
Governance (Ethics and Business society at large. Thank you for joining
is for us to fulfill our purpose in a way that on assignment and our full-time staff.
Conduct; Communication and us as we grow with purpose.
creates positive, lasting change for people We quickly transitioned to a remote work
Reporting): Operating with integrity and
and our planet. environment for employees able to conduct
doing the right thing has been the Kelly
their assignments remotely. And for those of
Our ongoing sustainability approach at Kelly
us on the front lines, we adhere to science-
way since our founding. Our board of Peter W. Quigley
continues to be closely tied to our purpose directors, responsible for leading effective Peter W. Quigley
based mitigation strategies carefully
— a strategic program clearly focused on governance at Kelly, is inclusive: 44% of the President and Chief Executive Officer
recommended by our cross-functional
positive environmental and social impact board is comprised of women or ethnically
Emergency Management Team.
within an effectively governed framework diverse members. And in 2020, each of our
based on integrity and ethics. Social (Employees and People; Supply board committees — Audit; Compensation
Chain and Customer Relations; & Talent Management; and Corporate
As a leader and person, I’ve found it helpful
Engagement): As a talent company, we Governance and Nominating — became
to reflect on some of the silver linings from
believe we can and should do more to fully independent.
the past year, and our continued progress on
champion for those who aren’t given a fair
our Environmental, Social and Governance This report provides additional details
opportunity to secure meaningful work.
(ESG) goals within our sustainability strategy about what Kelly has accomplished on
In 2020, we launched our Equity@Work
is one of them. I’ll take a moment to share a our sustainability journey thus far. Part of
initiative that sets a course to upend systemic
single highlight from each ESG area: the path toward continual improvement is
barriers to employment and make the labor
aligning our initiatives to the principles of the
Environmental (Occupational Health market more equitable and accessible.
UN Global Compact. We’re pleased to sign
& Safety and Environment): Kelly’s We’re energized by the incredible interest
and support this collaborative global effort
actions during COVID-19 have been in this platform and will apply sustained,
now adopted across nearly 200 countries,
ongoing effort over the long-term to make a
4 / SUSTAINABILITY REPORT 2020
INTRODUCTION / ABOUT KELLY SERVICES
WE CONNECT PEOPLE
TO WORK IN WAYS THAT
ENRICH THEIR LIVES.
As founder of the staffing industry, Kelly has been
connecting great companies and great people for more
than seven decades.
S
mall and large businesses alike trust our expertise in providing solutions that span the spectrum
of specialty staffing, outsourcing, and consulting. We’re always thinking about what is next in the
evolving world of work, and we help people adopt new ways of thinking while embracing the value
of all styles of work.
We have progressed from a traditional office staffing company into a workforce solutions leader,
delivering expertise in a portfolio of specialty services. As talent management has become more
complex, we have developed innovative solutions to help many of the world’s largest companies plan
for and manage their workforce through outsourcing, consulting, recruitment, talent advisory, career
transition, and supplier management services.
We offer innovative outsourcing and consulting services, as well as staffing on a temporary, temporary-
to-hire, and direct-hire basis. We also provide a suite of talent fulfillment and outcome-based solutions,
delivering integrated talent solutions on a global basis. In doing so, we enable companies to access
skilled talent that can move their businesses forward.
5 / SUSTAINABILITY REPORT 2020
INTRODUCTION / OUR VALUES
OUR VALUES OUR VISION
To be the most creative, insightful, and agile talent
OUR NOBLE
PURPOSE
company, committed to uniting vital talent with great
We connect people to work in ways that enrich their lives.
organizations where, together, we thrive.
Our values are built upon a
tradition of integrity, quality,
and service excellence, which EMPLOY A RELENTLESSLY GROW THROUGH ACT LIKE
TALENT-FIRST DELIVER FOR DISCIPLINE OWNERS
are keys to longstanding MENTALITY CUSTOMERS AND FOCUS Inspire efficiency and
relationships we create with Consistently consider What’s Build trusted relationships Manage the company as a effectiveness in all that
we do. Fiercely protect
Next for our talent (both those with our customers by portfolio of businesses, each
customers, employees, we place and those who are demonstrating depth of defined by clear strategies the capital that will be
direct employees of Kelly). necessary to continue
suppliers, and the communities Be their advocate always,
expertise and solving for
their most complex
and measurable targets
that drive prioritization of investing in Kelly’s future.
in which we live and work. and in ALL ways. talent needs. resources throughout Kelly.
W
e are personally responsible for our actions, WE ACT WITH WE ARE OBSESSED WE KNOW
outcomes, and reputation. URGENCY AND AGILITY WITH GROWTH WHO WE ARE
W
e build strong relationships and create Kelly Speed is key, and so we favor practicality We are relentlessly driven toward profitable We are committed to integrity and ethics,
advocates for life. over perfection. We flex and adapt growth; it is each of our responsibility to doing what’s right for our talent, living our
quickly to changes, both externally grow the business, our skills and the noble purpose and courageously holding
W
e own and resolve customer and candidate issues and internally. careers of ourselves and others. each other accountable.
with urgency.
W
e treat every customer, employee, and supplier
with respect and integrity. WE COLOR OUTSIDE WE WIN THROUGH WE EXECUTE WITH
THE LINES OUR PEOPLE CONVICTION
W
e continuously seek opportunities to innovate
and improve the Kelly experience. We are fearlessly forward-looking, unafraid We strive to build diverse, We are decisive and take intelligent
to upset industry norms, and willing to high-performing teams who are risks, rooted in process and
bring forward bold, innovative and creative wired to perform at their best. data-driven decision-making.
ideas at all levels of the organization.
6 / SUSTAINABILITY REPORT 2020
INTRODUCTION / OUR FIVE SPECIALTIES Bringing our specialty vision to life.
OUR FIVE KELLY SCIENCE, Building on more than seven decades
of industry leadership, it’s even more
SPECIALTIES
PROFESSIONAL ENGINEERING,
OPERATING & INDUSTRIAL TECHNOLOGY & important right now to sharpen
MODEL TELECOM Kelly’s focus on specialty talent and
customer needs.
The modern workforce
is more empowered and
mobile than ever, requiring EDUCATION KELLY OCG INTERNATIONAL
an equally responsive and
agile talent partner.
O
ur business strategy is focused on five business PROFESSIONAL SCIENCE, EDUCATION KELLY OCG INTERNATIONAL
units organized around specialties that will & INDUSTRIAL ENGINEERING, Talent Specialties Managed Service Talent Specialties
unleash our potential to grow and address the Talent Specialties TECHNOLOGY & Substitute Educators Provider (MSP) Local Niche Talent
Teacher Placements Contingent Labor Life Science Practice
urgent needs of ever-changing market challenges. This
Contact Center TELECOM Paraprofessionals Direct Sourcing
Creative
Talent Specialties Special Education Human Cloud
framework allows our leadership to accelerate value while Finance & Accounting
Early Childhood Identity Management
Industrial Engineering
achieving our mission of becoming a specialty talent Technology After-School Programs Independent Contractors
Marketing
Telecom & Digital Connectivity Adjunct Professors Payroll Outsourcing STAFFING
company that delivers results for clients, talent, and Office
SOW/RFxManagement OPTIONS
Science & Clinical
shareholders. KellyConnect® Talent Specialties Temporary Talent
Government Solutions
Contact Center Outsourcing Non-Instructional Recruitment Process
Temporary to Hire
Customer Support Managed Business Services Custodial Outsourcing (RPO)
Kelly has adopted a technology-enabled delivery model, Direct Hire
Technical Support Centralized Admin Solutions Food & Nutrition End-to-End Programs
Healthcare Project Hiring Payroll Service
where we are positioned to expand our outreach and Remote Agent Computer Aided Design &
L
ocal/Centralized
Customized Programs Drafting Information Technology Modular Programs
meet specialty talent wherever they are, connecting Engineering Support Solutions Office Administration Delivery
Managed Business Services Talent Advisory Services On-Site Management
them more seamlessly to our customers. Functional Service Provider
Scope Talent Strategy
Centralized Admin Solutions Lab Management Solutions
Engineering Support Solutions Pre-K –12 Governance
Field Services
Field Services Early Childhood Workforce Research
Manufacturing & Logistics
Manufacturing & Logistics Higher Education Career Transition
Solutions
Solutions Executive Coaching
Project Services
Technical Writing Integrated Talent Solutions
Total Talent Solutions
Guided Work™
7 / SUSTAINABILITY REPORT 2020
INTRODUCTION / KELLY BY THE NUMBERS
KELLY BY THE NUMBERS
Worldwide coverage in Leading staffing provider Delivering staffing, outsourcing,
51 countries in targeted U.S. specialties. and advisory services across Americas,
(with the ability to support KellyOCG MSP EMEA and APAC.
programs in 8 additional countries)
2020 revenue of Principal provider of K-12 Supported by 4,600+ supplier
$4.5 billion educational staffing. partners globally.
Gross profit: $827.60 Top 5 scientific, engineering and 90% of Fortune 100™ companies
(In millions of USD) office workforce solutions provider use our services.
in the U.S.
Kelly has approximately 7,100 Leading managed services provider Helping people adopt new
corporate employees worldwide. with $8.9 billion spend under ways of thinking.
management.
8 / SUSTAINABILITY REPORT 2020
INTRODUCTION / MERGERS, ACQUISITIONS, INVESTMENTS, AND DIVESTITURES
MERGERS, ACQUISITIONS, GLOBAL COVERAGE AND VALUE CHAIN
INVESTMENTS, AND Our value chain consists of two categories: talent supply chain services and third-party vendors and suppliers.
Our talent supply chain offers workforce solutions for suppliers, mainly through Managed Service Providers (MSP),
DIVESTITURES while also supporting Staffing Solutions, Recruitment Process Outsourcing (RPO/Perm) solutions, and Business
and Professional Services (BPS). Up to one percent of our supply chain enables a wide variety of solutions — the
majority once again are MSP.
Acquisitions
I
n January 2020, Kelly acquired Insight Workforce Solutions LLC KELLY GLOBAL FOOTPRINT
(“Insight”), an educational staffing company, to help expand our
Americas EMEA APAC*
leadership position in the U.S. educational talent solutions industry.
Argentina ● ● Angola ● Libya ● Australia ● ●
In November 2020, Kelly announced the acquisition of Greenwood/ Brazil ● ● ● Armenia ▲ Lithuania ● British Indian Ocean Territory ▲
Asher & Associates, a premier specialty education executive search firm Canada ● ● ● ● Austria ● Luxembourg ● ● ● China ● ● ● ●
based in Miramar Beach, Florida. This acquisition will expand Kelly’s
Colombia ● Belgium ● ● ● Netherlands ● ● ● Hong Kong ● ●
leadership position beyond K-12 and higher education.
Costa Rica ● Croatia ▲ Norway ● ● ● India ● ● ●
Mexico Czech Public Oman Japan
Investments ● ● ● ● ● ▲ ●
Puerto Rico ● ● ● Denmark ● ● ● Poland ● ● ● ● Indonesia ● ● ▲ ●
We continue to make investments in technology, particularly those
Trinidad & Tobago ● Estonia ● Portugal ● ● ● ● Malaysia ● ● ● ●
which support greater efficiency in finding talent to answer customer
United States France Russia New Zealand
needs. In 2020, we implemented a front office platform in the U.S. and ● ● ● ● ● ● ● ● ● ● ● ●
Canada and will be gradually deploying its outreach to other regions. Georgia ● Saudi Arabia ▲ Niue ▲
This platform will streamline the processes and workflows associated Germany ● ● ● ● Spain ● Philippines ● ●
with recruiting, onboarding, and reassigning workers. KEY
Hungary ● ● ● South Africa ● Singapore ● ● ● ●
● Temporary Staffing
Iceland Sweden South Korea
In 2019, in order to improve geographic coverage and operations ● Business & Professional Services ● ● ● ● ● ● ●
● Managed Service Provider
efficiency, we reorganized the commercial staffing operations that were Iraq ● Switzerland ● ● ● Taiwan ● ● ●
● Recruitment Process Outsourcing
delivered by our U.S. branch network. The new structure will allow us to Ireland ● ● ● ● Turkey ▲ Thailand ● ● ● ●
● MSP Current Locations
refine our focus on specialties within the commercial staffing portfolio, ▲ MSP Former Locations Israel ● United Arab Emirates ● Vietnam ● ● ●
including light industrial, electronic assembly, office professionals, and
Italy ● ● ● ● United Kingdom ● ● ● ●
*Delivered through PERSOLKELLY Joint Venture partnership with
contact center staffing. PERSOL Group
9 / SUSTAINABILITY REPORT 2020
INTRODUCTION / RECOGNITION
RECOGNITION
Forbes’ list of America’s Best Recruiting International Association of Outsourcing
Firms for 2020. Kelly earned the third spot on Professionals (IAOP) 2020. KellyOCG
Forbes’ 2020 list of America’s Best Professional was named to the International Association
Recruiting Firms. of Outsourcing Professionals 2020 Global
Outsourcing 100 List.
FlexJobs 2021 “Top 100 Companies for
Remote Work” List. Kelly named No. 5 on the Best Use of Online Recruitment by a
Top 100 Companies for Remote Jobs list by Recruitment Agency 2020, OnRec. Kelly
FlexJobs for 2021. Services recognized by OnRec in London for
its recent achievement in supplying staff to a
Kelly® named to Staffing Industry Analysts customer using Pixid recruitment technology.
(SIA) Largest Global and US Staffing Firms
and Largest US Direct-Hire Firms 2020 lists. Great Place to Work® Certification. KellyOCG
in India was recognized as one of the Best
EcoVadis Silver Supplier Status 2020. Kelly® Workplaces in the country, as certified by the
earns Silver Supplier status for business Great Place to Work® Institute through a rigorous
sustainability from EcoVadis. work culture assessment process.
Leader for Services Procurement by Everest HR Vendor of the Year by Human Resources
Group 2020. Everest Group, a top research Online 2020. For the fifth year in a row, KellyOCG
analyst in the market, has named KellyOCG a in Singapore received the Gold award for Best
Leader for Services Procurement. Recruitment Process Outsourcing Partner.
10 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES Message from our Corporate Sustainability Lead Corporate Sustainability Strategy Kelly supports the UN Sustainable Development Goals (SDGs) Stakeholder engagement and materiality 11 / SUSTAINABILITY REPORT 2020
CORPORATE SUSTAINABILITY AT KELLY SERVICES / MESSAGE FROM OUR CORPORATE SUSTAINABILITY LEAD
Without a doubt,
T
he health crisis wiped out the sustainable development, even and
universal status quo and caused despite the global crisis.
us huge setbacks on economic,
2020 represented environmental, social, and humanitarian In the current context in which post-
issues. In this context, corporate pandemic reconstruction is at the
one of the most responsibility, integrity, and sustainability center of the debate, the role of private
companies is essential to recover the
were challenged like never before,
challenging and positioning private companies as a path towards a balanced coexistence
between the people, resources, and
generator of well-being and demanding
services that we consume.
uncertain years their solidarity and response capacity
in the face of the global pandemic. The good news is that we have solid
humanity has Additionally, the social unrest caused
by increased inequalities, racism and
strategies and guidelines to maintain
our commitment to sustainable
discrimination have made 2020 a year to
ever faced. redesign ourselves more than ever.
development and the SDGs. Today, we
reaffirm our corporate ethics because we
In this new reality, maintaining good are certain that a new world is not only
practices related to our sustainability possible but essential for development
and corporate social responsibility and continuity. Through the challenges
strategy was an immense challenge of the year, we continued to push
for the company and also needed through and work responsibly and
more than ever. It is precisely for that sustainably. 2020 is a year to be proud Belen Benitez
reason, Kelly’s efforts must be valued of Kelly and our efforts. Belen Benitez
more than in past years, as they also Corporate Sustainability Lead,
We invite you to reaffirm and strengthen
guarantee our employees, shareholders, Kelly Services
your commitment to sustainable
stakeholders and community in general, development, together with us and learn
the transparency in our work and through our 2020 Sustainability Report
the continuity of our commitment to how we work and thrive.
12 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES
CORPORATE SUSTAINABILITY
AT KELLY SERVICES
Sustainability is a guiding principle for our operation which drives our
relationship with our global workforce, suppliers, and customers.
GOVERNANCE ENVIRONMENTAL
A
s a leading global workforce outreach and impact, incorporating an In early 2019, we adhered to the principles Communication Occupational Health
and Reporting & Safety and
solution provider, our sustainability interdisciplinary perspective. We also of the United Nations Global Compact
Environment
strategy embodies our mission of aim to guide our worldwide subsidiaries to report on our commitment to the
connecting people to work opportunities and collaborators in planning, managing, United Nations Sustainable Development
that enrich their lives, making a difference and implementing responsible and Goals. Kelly also participates in external
in the communities in which we live and sustainable business practices for assessments such as EcoVadis, CDP,
CORPORATE
work, and strengthening our relationship creating meaningful and impactful Human Right Campaign Foundation’s
SUSTAINABILITY
with our stakeholders … where together shared value for all stakeholders. Corporate Equality Index (CEI), GOVERNANCE
we thrive. Responsible Business Alliance (RBA), Ethics and
COMMITMENTS SOCIAL
Given the global outreach of our and ISS Corporate Solutions (ICS). These Business BUILT AROUND Employees
Kelly’s approach to sustainability falls into business, we take public accountability platforms provide us an opportunity to Conduct SIX PILLARS and People
three main categories: Environmental, seriously. Our sustainability strategy analyze our performance and identify
Social, and Governance. It is strategically is supervised by the sustainability enhancement opportunities, while
built upon six key pillars that are aligned governance committee, which is providing a consistent and transparent
to the United Nations Sustainable represented by executive leaders and measurement for the impact of our
Development Goals (SDGs). As we overseen by the Board of Directors. sustainability strategy.
continue developing and monitoring our SOCIAL
Since 2018, Kelly has adopted Supply Chain
sustainability strategy, we work closely SOCIAL
international sustainability reporting and Customer
with cross-functional areas to assess our Relations Engagement
standards to communicate performance1.
1
The content of this report is informed by the Global Reporting Initiative Standards (GRI), The Sustainability Accounting Standards Board’s (SASB), and the U.N Global Compact.
13 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / CORPORATE SUSTAINABILITY STRATEGY
CORPORATE SUSTAINABILITY STRATEGY
OUR
MISSION Connect people to meaningful employment opportunities and make a difference in the communities in which we live and work
OUR
ENVIRONMENTAL SOCIAL GOVERNANCE
APPROACH
OUR Occupational Health & Safety
Employees and People
Supply Chain and
Engagement
Ethics and Communication
PILLARS and Environment Customer Relations Business Conduct and Reporting
Talent Attraction Supplier Risk
OH&S; Employees and Customers Social Investments Governance Internal Communications
and Retention Management
Inclusion
OUR GHG emissions and energy efficiency and
Equity
Supplier Diversity Engage Program
Code of Business External communications
@Work Conduct and Ethics and sustainability standards
INITIATIVES Diversity
Supplier Code Privacy and Data Transparency
Resource Conservation Human Rights Business Continuity
of Conduct Protection and Integrity Line
OUR Global Policies, Standards and Scope Stakeholder Engagement Communication, Evaluation and Reporting
FUNDAMENTALS
OUR
SDGs
14 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / KELLY SUPPORTS THE UN SUSTAINABLE DEVELOPMENT GOALS
KELLY SUPPORTS THE UNITED
NATIONS SUSTAINABLE
DEVELOPMENT GOALS
The United Nations Sustainable Development Goals Our commitment to contributing to the UN Sustainable
(SDGs) represent the world’s pressing challenges for Development Goals is more relevant than ever. Since
the planet and its people by 2030. It represents a 2019, Kelly Services has adhered to the Ten Principles of
collaborative global effort, setting 17 global goals and the Global Compact, and has regularly communicated its
189 targets to reduce inequality, end poverty, combat progress toward these principles. We are committed to
climate change, and contribute to a sustainable, making these principles part of our strategy and business
peaceful, and thriving future. Despite its adoption by 193 culture. We have also aligned our Corporate Sustainability
countries as well as significant progress that has been Strategy to 6 SDGs and have conducted a self-assessment
made on reducing poverty in some countries around the analysis in order to identify opportunities to contribute
world in recent decades, both climate change and the toward the achievement of these goals. In 2021, we will
coronavirus pandemic have threatened this progress release our revised Human Rights policy, and freedom of
and have increased the worldwide gaps that the SDGs association commitment, and will adopt measurement
are intended to address. indicators to assess our contribution toward these goals.
Our commitment to contributing to the United Nations Sustainable
Development Goals is more relevant than ever. Since 2019, Kelly Services
has adhered to the Ten Principles of the Global Compact, and has regularly
communicated its progress toward these principles.
15 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / STAKEHOLDER ENGAGEMENT AND MATERIALITY
STAKEHOLDER ENGAGEMENT MEMBERSHIPS AND
EXTERNAL
AND MATERIALITY ENGAGEMENT
We continually engage with our stakeholders in order to better understand their concerns, Community and non-
enabling us to deliver a more effective and valuable Corporate Sustainability Strategy. In addition governmental organizations 1. SOCIAL IMPACT PARTNERS
to engaging with our stakeholders through a variety of initiatives and activities directed toward Kelly has a tradition of giving back and 2. E
XTERNAL INSTITUTIONS AND MEMBERSHIPS
our customers, suppliers, and communities where our offices are located, we conduct a formal engaging employees in causes that have
materiality assessment every two years in order to identify and prioritize our response to the issues American Staffing Association Nasdaq Annual Report
a social impact which empowers them
of greatest relevance to both our internal and external stakeholders. We expect to conduct our (ASA) OSHA temporary worker
to be leaders for change within their
second materiality assessment in the second semester of 2021. communities. We have developed local Business Leaders for Michigan initiative
partnerships to provide volunteering CDP Responsible Business Alliance
Key Stakeholders the highest level of business ethics and opportunities for our employees as well CEO Action for Diversity (RBA)
operational standards across the worldwide
Kelly leadership and employees as contributing financially to social causes and Inclusion Society of Human Resource
Kelly network. Our suppliers are a critical part aligned to the core values of our business. Corporate Equality Index — Management Foundation
We maintain continuous engagement with of our organization who enable the placement
our employees through two main channels: Human Rights Campaign The World Employment
of third-party labor for our customers in a Shareholders
Kelly Intranet and Automated Virtual variety of specialty services. We strive to (HRC) Foundation Confederation-WEC
We engage with our investment
Assistant system. Our company Intranet guarantee compliance with our Code of Detroit Regional Talent The Conference Board
community through direct meetings,
facilitates the sharing of and access to Conduct by our suppliers and the promotion Compact UK Modern Slavery
annual reports, financial statements, and
information, connecting different work teams of these standards within their supply chains. EcoVadis Transparency Act Statement
investor conferences.
with employee affinity groups, upcoming
Government and regulators General Data Protection UN Global Compact
events, as well as topics that are trending in Industry associations Regulation
the company, and the industry. Our portals U.S. Americans with
We advocate for public policy issues We engage with industry associations,
include Kelly News; Industry News, and a IPSE — U.S. Disabilities Act U.S. Foreign
that are significant to our business actively participating in staffing-industry
message from leadership that communicates Lumina Foundation Corrupt Practices Act
and our ability to serve our customers events and meetings in order to exchange
information from top management to all and workforce. We actively monitor information on best practices, raising
employees, along with need-to-know new employment as well as labor laws standards within the industry, identifying
messages that provide the latest information and regulations that are proposed or trends and opportunities within the
on policies, best practices, and initiatives. adopted at the local level which may industry while advocating for policy issues
increase employers’ potential exposure that are significant to our business.
Partners and suppliers to employment-related claims within our
Our KellyOCG team works closely with worldwide network.
our customers and suppliers to ensure
16 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / STAKEHOLDER ENGAGEMENT AND MATERIALITY
Materiality Our materiality assessment analyzed an
exhaustive list of sustainability issues
MATERIALITY
The materiality matrix was revised in order that cover all aspects of our business,
Employees and
to define the six principles that guide our taking into consideration ESG issues Communication working conditinos
related to external standards such as GRI, and Reporting
Corporate Sustainability Strategy and the
///////// STAKEHOLDERS' EXPECTATIONS
content of its reporting. The six pillars are EcoVadis Assessment, CDP, Sustainable Market
Development Goals, UN Guiding Engagement: community presence
defined as follows: outreach and social impact
Principles of Human Rights, UN Global
1. Employees and people
Compact, and the World Employment Customer relations
2. Ethics and business conduct Confederation. In this process, we identify and supply chain
Environmental
3. Engagement stakeholders’ expectations and prioritize
impact
the most relevant topics on which we
4. O
ccupational health & safety and
established our strategy.
environment Human rights
5. Supply chain and customer relations
6. Communication and reporting
Ethics and business
conduct
Grievance
mechanism
Orgainzational
health and safety
///////// BUSINESS IMPORTANCE
17 / SUSTAINABILITY REPORT 2020ENVIRONMENTAL Environment Carbon emissions and climate mitigation Energy efficiency Water consumption Waste management Occupational health & safety Employees Customers Our safety leadership journey in the industry Our response to COVID-19 Our sustainability strategy supports the following SDGs: 18 / SUSTAINABILITY REPORT 2020
CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
KEY MILESTONES
We have reduced our corporate Scope 3 emissions from Our Kelly Anywhere platform
campus building’s carbon employee business travel fell to allowed employees to transition
footprint by 26% over the last 682 metric tons of CO2e due to to remote working rapidly and
7 years. global COVID-19 travel restrictions. effectively, ensuring business
This represented a 75% reduction continuity as well as the health and
from last year. safety of our employees during the
response to COVID-19.
Between 2013 and 2020, energy
consumption in our offices has
decreased by 19%. We held our first virtual carbon
neutral event, where we
avoided an estimated 28 tons of CO2 We deployed our Emergency
emissions into the atmosphere and Management Team to rapidly
engaged our suppliers and internal respond to the COVID-19 pandemic.
Scope 1 direct emissions from network to plant 3,200+ trees in
natural gas accounted for 762 metric Sydney, supporting local reforestation
tons of CO2e, remaining consistent initiatives from Australia wildfires.
with last year’s emissions.
Scope 2 indirect emissions 70.13 tons of waste was recycled Our Absolute Zero program
from the purchase of electricity in our in our corporate campus. recorded the lowest recordable
operations accounted for 4,149 metric incident rate in our history.
tons of CO2e, reduced by 17% from
emissions last year.
19 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
ENVIRONMENT
Kelly is committed to protecting and maintaining our planet for future generations.
We have a responsibility to properly We report our environmental impact Scope 1 and 2: Direct and Indirect metrics for employee commuting, and will
manage the environmental footprint of metrics following the CDP climate change GHG emissions will co-manage our emission reductions in
our operations, drive energy efficiency disclosure, regarding measurements of In 2020, our GHG emissions in Scope 2 and collaboration with the new facility owner.
across operational offices, and promote energy usage, GHG emissions of direct and Scope 3 were reduced significantly due to
internal practices that foster a culture of indirect operations, Scope 1 and 2, as well Scope 3: GHG emissions
COVID-19 disruptions that forced employees from business travel
preservation, conservation, and waste as Scope 3 emissions from air and rail travel to work from home and stop business travels.
reduction. of employees. Our Scope 3 emissions are calculated
Our baseline emissions from Direct- from business travels made by employees
Scope 1 GHG from stationary combustion via air and rail in global operations. In
Global GHG Emmisions by Scope (MT CO2e)
have been estimated at 700 MTCO2e in 2020, Scope 3 emissions accounted for
Carbon emissions and 2017. Our goal has been to not exceed this 682 MTCO2e, which represents a reduction
climate mitigation
7,000
baseline target. Still, in 2020, our Scope 1 of 75% from 2019. Air travel emissions
6,000
Our climate action is focused on reducing 5,722 emissions accounted for 762 MTCO2e. accounted for 681 MTCO2e and rail
the greenhouse gas emissions associated 5,000
4,994 Our Indirect Scope 2 emissions, associated emissions 0.591 MTCO2e.
with our operations as well as prioritizing with energy purchases used to power our
4,149
offices, have been estimated at a baseline Kelly has implemented the Rocketrip
energy efficiency in our Corporate 4,000
5,400 MTCO2e in 2017 have decreased to Travel Rewards Program as a corporate
Headquarters; adopting green building 2,962
3,000 2,749
4,149 MTCO2e during 2020. benefit initiative for U.S. and Puerto Rico
procedures in our facilities; and supporting
full-time employees, to promote and
our customers in understanding and 2,000
In December 2019, we sold our Lindsey reward smart business travel decisions.
adopting their own environmental
1,000
899
and Annex buildings at the headquarters Employees can earn Rocketrip points by
sustainability goals. Our impact on carbon 771 762 682
campus, entering into a definitive choosing less expensive flights, staying
reduction has been impactful. Over 0
2018 2019 2020 agreement to sell and lease back our with a friend, increasing online meetings,
the last 7 years, we reduced our direct
Scope 1 Scope 2 Scope 3 Corporate Headquarters in Troy for the and others. This program is expected to
environmental footprint by 26%.
next 15 years. In 2021, we will adjust our continue guiding employees on making
greenhouse gas emission targets to our smart choices in travel once they return to
new facilities, including GHG emission business as usual.
20 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
Energy efficiency and adopt energy-efficient green-building
solutions.
Energy Usage Index (EUI) per Building by Year
Kelly measures energy consumption based 200,000
on the electricity and natural gas used for Since 2013, we have reduced energy
operations at the corporate campus in Troy, consumption in our headquarters campus
Michigan. Although 2020 energy usage by 19 percent. This reduction has been 150,000
decreased due to COVID-19 restrictions partly due to IT services’ transition from
on working from our offices and the selling on-premise to cloud technology and the
of two of our corporate buildings, our adoption of green building standards
100,000
efforts to operate in more environmentally and technologies that reduce our
friendly office spaces have helped us find environmental impact.
50,000
0
Headquarters Annex Kirts Lindsey
2013 2014 2015 2016 2017 2018 2019 2020
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Headquarters Annex Kirts Lindsey
0
We measure our energy efficiency based on the Energy Usage Index (EUI) which measures the energy consumed per building per year,
rather than its total dollar cost. This metric takes the different types of energy used by the building per square foot and considers occupant’s
habits, building energy efficiency technologies, tightness of the building’s outer surface, and local weather.
50,000
Kelly
100,000
Anywhere: Kelly’s adoption of working every day at the office. Other
information technology systems and environmental benefits are related to people
policies for employees seeking consistent using less paper and printing services.
and flexible remote work arrangements have
150,000
enabled the successful adoption of the Kelly The program has turned out to be extremely
Anywhere program. Although we have not beneficial during 2020, as the majority of
200,000
estimated the environmental footprint for our workers — previously enrolled or not
working remotely, we estimate that pollution into the Kelly Anywhere program — have
from employee commuting, traffic, and been able to perform nearly all essential
250,000
energy usage to power the lighting and functions remotely. As part of our response
other equipment in our corporate campus to COVID-19, we have worked with some
are significantly reduced with fewer people customers to implement remote work plans —
when possible — for temporary employees.
21 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
Water consumption Waste management ● W
e have adopted a hardware disposal
policy and procedures for the proper
● I n partnership with vendors, Kelly has
implemented standardized procedures
We only use water in our offices for Kelly provides office-based operations disposal of electronic waste (e-waste) for proper separation and recycling of
domestic purposes, landscape irrigation, in which waste is mainly generated throughout our operations. The creation of IT assets and equipment2. We also work
and operational processes. Although we from the use of paper and other a recycling center at our corporate campus with our vendor, Staples, to reuse and
are not a water-intensive user, we have office-related activities. In 2020, we guarantees the final disposition of electronic guarantee the final disposition of toner
adopted green building practices to recycled 70.13 tons of materials from our equipment, including phones, batteries, cartridges from printers and copiers in
minimize the amount of water usage in corporate campus and have continued cables, PCs, laptops, and other items. our office buildings.
our everyday operations by implementing implementing recycling initiatives to
● W
e have implemented responsible
water conservation practices. reduce our waste impact:
procurement guidelines for the
● I n the HQ offices, we installed smart- acquisition and use of office products
sensor and low-flow fixtures in faucets made from 100-percent recycled
and toilets. OUR FIRST CARBON NEUTRAL EVENT. content and environmentally friendly
● O
utside our campus, we use controlled Due to COVID-19 global restrictions on business materials.
irrigation systems that reduce water use travels, we decided to conduct our 25th Supplier ● I n 2020, our corporate campus recycled
and have impermeable brick pavers to Awards event virtually, extending the invitation to 125,235 lbs. of waste through the Shred-
mitigate stormwater runoff. our global network of suppliers. This virtual event it program. According to the Shred-it
● O
ur external gardens feature grass and avoided the addition of an estimated 28 tons of program, this recycling initiative saved
plants that consume less water, requiring CO2 emissions to the environment. The event 188 cubic yards of landfill space and
less irrigation during the summer, and received generous donations from our Kelly 250,470 Kilowatts of energy and helped
allowing more growth in the spring. internal stakeholder and supplier partners for preserve approximately 1,000+ trees,
planting over 3,200 trees in Sydney, Australia thus helping to balance gas emissions in
● I n 2020, the Shred-it program
in support of local reforestation initiatives in the the atmosphere.
contributed to saving approximately
wake of the devastating wildfires of 2020, more
438,323 gallons of water. According to
than doubling our goal.
Shred-it, each ton of recycled paper
reduces water demand by 58 percent, We chose One Tree Planted as the organization to support this initiative in the New
which also reduces air pollution South Wales area due to the devastation of the wildfires, following our first supplier
and the need for lumber and other forum in Sydney in October 2019. We decided to introduce this initiative to our
manufacturing resources. suppliers during the award event. The response was incredible, helping us to surpass
our initial goal of planting 1,325 trees as a carbon offset to compensate for carbon 2
endors are responsible for deleting information from machines in
V
Kelly does not currently track water
emissions from the event. order to remarket the devices or ensure the final environmentally
withdrawals or recycled and reused water in friendly disposal of assets and all their components.
its campus facilities.
22 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
OCCUPATIONAL HEALTH AND SAFETY
As a global workforce solutions provider, our standards. Our safety handbook and safety DART – Days away restricted and transferred rate Incidence per 200,000 work hours
human capital is our most important asset. orientation program are critical elements 2.5
We are committed to the highest standards for all new employees. We also conduct Staffing Industry Average* Kelly Services Employees
of safe and healthful working conditions regular training to support employees in 2.0
in order to guarantee our employees zero becoming familiar with customer’s workplace
accidents or occupational hazards. Employee environments, safe work practices, emergency 1.5
safety has been an integral part of our culture procedures, protective equipment, while
and a key to our continued success with our reporting safety issues and near misses in a 1.0
customers and our global workforce. timely fashion to on-site management.
0.5
Employees
0.0
Customers
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Our Absolute Zero program provides a Our health and safety workplace commitment
framework for operating under the highest TRIR – Total recordable incidence rate Incidence per 200,000 work hours
extends to our customers. Kelly’s Global Safety
safety standards and proactive initiatives in order and Health Program ensures our highest
2.5
to identify, mitigate, and prevent occupational safety standards in customer’s workplaces.
Staffing Industry Average* Kelly Services Employees
illnesses and injuries at workplaces. The Kelly It provides pre-assignment risk assessment,
2.0
Safety Team leads this program through worker training, and analysis of incident reports 1.5
internal processes, training, and companywide in order to assess customers’ commitment
guidelines that go beyond ensuring to safety standards. This program provides 1.0
compliance with health and safety legislation practical recommendations for determining
while monitoring our promise of maintaining what conditions may exist in the workplace, 0.5
excellence in our safety standards, solidifying which hazards may be encountered, preparing
our commitment to zero accidents, zero injuries, employees to complete their work while
0.0
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
and zero harm. Our safety standards are aligned following safety and health protections. All *2020 BLS staffing industry average not available at time of printing.
with the ISO 45001 and OSHA standard. customers are assessed prior to servicing
The Global Safety and Health Program is aligned with Occupational Health and Safety Assessment (OHSAS
Across our operations, managers, employees, and are regularly monitored through our 18001) and is analyzed in accordance with two measurements: Total Recordable Incident Rate (TRIR), and
and customers are accountable and performance evaluation metrics and safety Days Away Restricted and Transferred (DART) rate. This program also leads a Health & Safety committee in
which our temporary employees actively participate.
responsible for understanding, leading, and committees. Temporary workers receive
upholding our commitment to our safety general safety guidelines from Kelly and site-
specific safety training from our customers.
23 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
Our safety leadership Kelly participated Participation in the Kelly achieved the mark Kelly adopted a
journey in the industry in the development
and implementation
OSHA Temporary
Worker Initiative — We
of excellence by the
Safety Standard of
COVID-19 response
and risk mitigation plan,
Kelly has played a leadership role in driving of Employee Safety launched this initiative Excellence Program, including a pandemic
Best Practices, by to help staffing agencies provided by the American planning and business
safety across the staffing industry. We the American Staffing and host employers Staffing Association and continuity plan, to
actively collaborate with industry peers Association — Employee understand and manage National Security Council ensure the health and
and government agencies to design Safety Committee. The OSHA compliance, safety to encourage staffing safety of our employees,
and share best practices that provide guidelines have helped to program obligations companies to adopt temporary workforce, and
recommendations to help other staffing improve industry’s safety through specific safety best practices support our customers
record, analyze impacts on enforcement and and measure continuous on best practices and
firms and their customers ensure a productivity, turnover, and compliance tools. improvement. information during the
culture of health and safety in their work insurance cost. outbreak.
environments.
2018 2020
2011 2013
24 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
Our response to and safety of our employees and workers
have been a priority in our plan response.
readiness. We also made counseling
sessions available to our employees and
plans and benefits during the outbreak,
waiving the financial costs of COVID-19
COVID-19 We have implemented protocols to avoid created a follow-up plan for those directly treatment and telemedicine services, as
Since the Coronavirus outbreak was first the unnecessary risk of transmission while impacted by the pandemic. well as providing free testing and facilitating
reported in December 2019, Kelly has been providing information and responsive access to prescription medications,
actions, helping employees and employers To ensure the health and safety of all our thus guaranteeing that patients do not
carefully monitoring the situation through
with best practices for balancing work and members, we also worked with our health experience shortages or difficulties when
its risk management and crisis response
personal lives, promoting wellness, and care providers to offer special medical receiving these services.
team. Our industry and its valuable
temporary workers have been actively connecting people with work opportunities
serving health care, science, technology, during this unprecedented time.
and education organizations on the front
lines of fighting the Coronavirus. BUSINESS CONTINUITY PLAN & RESPONSE
We have implemented a specific
Resources for employees and
business continuity plan for preparing
employers to stay #InThisTogether Emergency Communications
and responding to pandemics. This plan Kelly is committed to supporting the Management Team A comprehensive protocol which
health and resilience of our employees, Global, interdepartmental group leverages a variety of methods,
includes infectious control measures,
is empowered to quickly make including e-mail, audio calls,
communication, education, and other communities, and customers during this
strategic decisions in response and text messaging, to maintain
operational procedures for all our global time. We launched a dedicated page on to critical events that affect our communication with employees,
networks, following guidelines and our website to stay connected with our employees and facilities. clients, and vendors/suppliers.
recommendations from the World Health workers and collaborators while providing
updated information and responsive actions Continuity of Operations Business Continuity
Organization (WHO), the U.S Center for
The depth and breadth of our Plan Testing
Disease Control (CDC), and the European for balancing their work and personal lives
during the crisis. The Kelly Cares Hotline field network and our shared Kelly’s Business Continuity and
Center for Disease Prevention and Control. services operations allow us to shift IT Disaster Recovery programs
(855-Kelly-06) was launched to connect business operations to alternate are tested at least annually. Most
The Emergency Management Team has more rapidly with employees and help them sites to support customers from a recently, the Business Continuity
been developed as a cross-functional find out what’s next. remote location. Plan was tested in February 2020,
group responsible for coordinating and the Disaster Recovery Plan in
crisis management for the organization, With a keen focus on personal well-being, Pandemic Planning October 2019.
including containment measures, policies, Kelly made training available through the Specific Business Continuity
procedures, communications, and Kelly Learning Center (KLC) on topics planning for pandemics includes
such as health and safety, wellness, stress, infections control measures,
resources for employees and customers communication, education, and
during the COVID-19 crisis. The health anxiety management, and remote work travel safety mechanisms.
25 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / ENVIRONMENTAL
KELLY COVID-19 RESPONSE
Large Events Inquiry Management
Large events and conferences have Internal resources have been tasked with
been cancelled to minimize the risks managing all questions and providing
of transmission. We continue to guidance to our internal employees,
emphasize the use of technology to including those working with customer
communicate to large audiences. specific requirements in managing our
temporary workforce.
Headquarters and Facilities
Kelly is screening all non-essential Ongoing Monitoring
visitors to our headquarters and Kelly’s Emergency Management team is
facilities. Staff have been provided continuing to monitor the latest changes
with additional sanitizing materials to WHO and CDC guidance. We also
and additional cleaning staff have are monitoring best practices across our
been added to clean high-touch areas customer base to ensure our employees
at our headquarters. are not subject to unnecessary risks of
exposure.
Social Distancing
As suggested by the World Health Organization (WHO)
and U.S. Center for Disease Control (CDC), Kelly is
urging all personnel to use technology to manage
meetings virtually wherever possible.
To avoid unnecessary risk of transmission, employees
are instructed not to engage in traditional practices
such as handshakes.
26 / SUSTAINABILITY REPORT 2020SOCIAL Employees and people Our people Equity@Work Inclusion and diversity Human rights Supply chain and customer relations Our supply chain Supplier engagement and performance management Supplier risk management Supplier Code of Conduct Engagement Social investment programs Business continuity and risk management Kelly Relief Fund Our sustainability strategy supports the following SDGs:
CORPORATE SUSTAINABILITY AT KELLY SERVICES / SOCIAL
KEY MILESTONES
Kelly’s CEO, Peter Quigley signed Approximately $59,000 USD We formalized five Affinity Groups
the CEO Action for Diversity contributed towards social in 2020. The Affinity Groups promote COVID-19 response:
and Inclusion pledge, the largest development initiatives. a culture of inclusion by celebrating ● W
e partnered with
CEO-driven business commitment to differences, creating an environment health care providers
advance diversity and inclusion within where everyone feels encouraged to be to offer special
The Kelly Relief Fund provided
the workplace, standing with almost their authentic selves, and supporting medical plans and
financial support to 41 of our
2,000 other CEOs. the professional development of benefits to our
employees affected by natural or
employees. employees during the
human-made disasters, contributing
outbreak; some benefits included:
We launched Equity@Work, a more than $26,000 USD through
We established an Inclusion waiving COVID-19 treatment costs,
bold initiative aimed at breaking down grants and donations.
providing testing at no cost, and
barriers that prevent people from Council, a cross-functional group
facilitating access to medications.
having access to meaningful work. to support the development of our
KellyConnect engaged ● D
eveloped a specific page on
inclusion and diversity strategy.
200+ new leaders, all of whom
our website, launching the Kelly
Our new program Kelly Discover were promoted internally.
Cares Hotline to facilitate and stay
serves as an engagement Our Diverse Global
connected through providing
platform solution that strives Supplier Network updated information while
to create a more equitable connected approximately
communicating actively with all
and accessible labor market 450 certified small and diverse
employees.
for underrepresented talent. suppliers to our Kelly network.
In 2020, Kelly’s Leadership in ● T
he Kelly Learning Center extended
It will reduce the gap by creating
opportunities for neurodiverse and
Action (LIA) program had 1,005 well-being training on topics such as
participants, representing 622 females 4,700+ volunteer hours
opportunity talent. stress, anxiety management, remote
and 383 males. contributed from employees towards
work readiness, and others, to all
social impact initiatives.
employees.
4,700+ veterans
hired on behalf
of our clients.
28 / SUSTAINABILITY REPORT 2020CORPORATE SUSTAINABILITY AT KELLY SERVICES / SOCIAL
EMPLOYEES AND PEOPLE
Our people Benefits ● E
ducational assistance — The Peanut
Butter Program provides options to help
Personal time and family support:
The health and financial well-being of ● P
aid time-off — holidays; personal time off,
W
tackle student debt. bereavement; volunteer day; birthday; and
e provide employment our employees and their families is an
opportunities for approximately important part of Kelly’s culture. We ● S
upplemental plans — Business travel sick days.
7,100 individuals worldwide. Our provide competitive benefits to our full- accident plan; employee discount ● Short-term disability for new parents.
responsibility hinges on providing inclusive, time and part-time employees3 in the U.S: program; group home and auto program; ● Flexible work schemes.
fair business practices and working transportation spending; vacation purchase;
conditions that guarantee labor and safety
Medical and health programs: Return
Return to Work and to Work
Retention and Retention Rates
Rates
voluntary legal plan, among others.
compliance, adherence to international ● M
edical insurance — health care, vision, Male Female Male Female
laws and standards, and ensuring human and dental; health savings account;
rights for all our employees in the global health care spending, and dependent
care spending. Short-term disability
workforce across our supply chain.
for new parents
2% 98%
Kelly has implemented formal policies ● L
ife and Disability insurance — group In 2020, our employees benefited
and procedures in our Code of term life; disability; accidental death 100%
from our short-term disability for new 100% 88% 88%
parents program in the U.S. m Male m Female
Business Conduct and Ethics to ensure and/or dismemberment; outpatient
non-discriminatory practices, equal physician’s treatment; disability
Returnincome
to Work andReturn
Retention
to to Rates
Work and Retention Rates
Return work and retention rates
employment opportunities, and welfare (basic and supplemental), and Male more.
Female Male Female
m Male m Female
in our workplace as well as across our
● E
mployee Assistance Program — offers
customers’ network through our Supplier
access to counselors, wellness, and
Code of Conduct. We are proudly ranked
mental health programs and resources;
in the top five percent in the supplier
discount programs; life advisor coaching Male Female
assessment of fair business practices
by EcoVadis.
services, and others. 100% 100% 88%
100% 88%
100% 82% 82%
Financial security:
● R
etirement plans — In 2020, we
introduced a new fund option that
considers ESG criteria in investment Returned to work after taking Retention rate (still employed)
3
Part-time employees working 20 hours or more per week. plans: Parnassus Core Equity. short-term disability for new parents
29 / SUSTAINABILITY REPORT 2020
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