Policing through a pandemic - The impact of technology on wellbeing - Oscar Kilo
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Policing through a pandemic The impact of technology on wellbeing
Introduction Chief Constable Andy Rhodes
Service Director for Oscar Kilo the National Police Wellbeing Service
2020 has not been a normal year for
any of us. Covid-19 has had an impact
on every area of our lives and our work,
we have all made changes and adapted
in ways we never expected whilst still
continuing to protect the public.
Right across the world police forces have
been facing the same issues, we wanted
find out how it had been for them, to
connect, engage and create an true
international collaboration.
Bringing in the tech community was a first
for us and an opportunity to explore the
impact of technology in supporting the To design our event we ran a
Special thanks goes to
wellbeing of police officers around the Celine Schillinger, founder survey which was completed by
world. and CEO of We Need over 600 officers and staff. Read
Social, for all her advice, the results of the survey here.
expertise and hard work
With the support of experts from across in making the webinar a
policing and academia from all over the success.
world, we held our first International
Webinar to explore the impacts of
technology on wellbeing throughout the
pandemic.
This ebook has been created to give you an overview on our Online Webinar.
You can watch the full 90 minute session on our website.
Dr. Katy Kamkar
Ph.D., C. Psych
Katy provides evidence-based psychological assessment
and treatment for mood and anxiety disorders, trauma and
PTSD, occupational stress injuries and on psychological
distress/stress/depression and anxiety in the workplace.
Her clinical work focuses in particular on injured workers and
first responders (Police officers, Firefighters, EMS professionals,
911/EMS Dispatchers, Active Military and Veterans). She also
provides education/workshops to ministries and organisations
(provincial, national and international) on workplace mental
health, operational stress injuries, disability management and
building resiliency (individual and organisational level).
One of her greatest interests is to provide education to the
public to promote mental health and wellbeing, reduce stigma
attached to mental illness, and focus on prevention and early
intervention. She has written numerous articles for various
comprehensive public resources in particular on trauma and
PTSD and has provided numerous public relations / TV media
work, including launching mental health series, being a former
health blogger for CTV Health News, for CP24 and CAMH and
presently for Canadian Occupational Health and Safety and
other public resources. You can watch some of Katy’s videos on
her website.
Katy’s current roles include:
She is on the Editorial Board, Section Trust, Journal of
Community Safety and Wellbeing Journal CSWB. She was Clinical Psychologist at the Work, Stress and Health Program / Psychological Trauma
featured as Editor Spotlight – Journal of Community Safety and Program at the Centre for Addiction and Mental Health (CAMH).
Wellbeing Nov Issue 2019. Assistant Professor within the Department of Psychiatry, University of Toronto.
Katy is a contributing author to peer-reviewed articles, presently Executive Director, Canadian Association of Fire Investigators (CAFI) & Regional
working on workplace mental health and first responders. She Director, Ontario.
was invited as the leading author – Chapter on Moral Injury Board of Directors for – Badge of Life Canada (BOLC), Operation Lifesaver Canada (OL)
in Law Enforcement, Book: POWER Police Officer Wellness, and Canadian Juries Commission.
Ethics, and Resilience.
Fellow and Member of the Collaborative Centre for Justice and Safety (CCJS) Advisory
Council.
Canadian Psychological Association (CPA) Chair-Elect, Traumatic Stress Section.
More from Katy Provincial Mental Health Advisor, St. John Ambulance Ontario’s Council.
Sgt Garry Botterill
Garry is the co-founder of Service Dogs UK a charity that
provides specially trained assistance dogs, for serving or
retired members of the armed forces and emergency services
who have PTSD. He was awarded a Winston Churchill
Memorial Trust Fellowship which enabled him to research
how assistance dogs helped veterans abroad, bringing back
knowledge to the UK to develop Service Dogs UK to provide
huge benefits for those who have served.
He also co created, with Judith Broug, – ‘Backup Buddy UK‘ the
mental health app for emergency services which allows officers
and staff to find out more about the most common mental health
issues they or their colleagues might face.
Garry is a Police Sergeant with over 26 years front line experience
at Sussex Police. He has served six years in the Royal Navy and
More about Garry’s work
when he was based in Gibraltar he ran a Tri Service Martial Arts
Club.
He has policed government conferences in Brighton and
Bournmouth, G8 conferences in Scotland, Ireland and Wales,
riots in London and terrorist actions in Sussex and London. He
was Team Leader for the body recovery team in the immediate
aftermath of the Shoreham Air Disaster.
Garry is Sussex armed forces champion, a mental health
champion and a mental health first aider.
His is now on secondment to the Sussex and Surrey Police
Wellbeing Team where he continues to promote the Backup
Buddy app and is doing his utmost to provide better mental
health and wellbeing provision for the people he is privileged to
work with.
Julian David Julian is CEO of techUK, Vice-President of Digital Europe. Member of the UK Government’s Industry Cyber Growth Partnership and Digital Economy Council. Vice President for National Trade Associations at Digital Europe and Vice President for Europe at WITSA. Julian oversaw the transformation of techUK from its predecessor Intellect, putting an increased focus on capturing the opportunity for growth and jobs which the tech industry offers in a global economy. He has led the development of a trusted, recognisable brand that represents the UK technology industry across Government, as well as promoting it internationally. TechUK has over 900 member companies encompassing the largest UK and international organisations and over 500 Small and Medium Sized businesses. In a real sense techUK companies represent the future of the UK economy. It is techUK’s and Julian’s mission to make the UK a great place for technology companies to start, grow and scale, and ensure that technology is applied to benefit UK businesses and people. Julian has over 30 years’ experience working in the technology industry. He spent a large proportion of that time at the IBM Company in a variety of roles, most recently as Vice President of Public Sector for UK and Ireland. It was his time here that has driven his desire to help build a smarter, digitally transformed state that is more accessible and that meets the needs of all UK citizens. Before that and after leaving IBM he spent time working with SMEs tackling the challenge of helping them overcome the challenges and exploit the opportunities that digital technologies bring for smaller enterprises. Julian is passionate about Education and Healthcare. He has been a governor at two schools and Chair of the External Advisory Panel for the master’s in information leadership course at City University and is currently a Member of the Board of the Health Innovation Network, the South London Academic Health Science Network.
How can tech help police wellbeing? Grant Edwards
Three of our panelists explain the impact technology had on them and their organisations
throughout the pandemic. What were the enablers and how can we improve for the future. Grant is a former high-ranking AFP
Commander with over 34 years of service
protecting vulnerable people around the
world. Former elite athlete, strongman
competitor and entrant to the World’s
Strongest Man competition, Grant is now
a sought-after public speaker, author, and
passionate mental health advocate helping
Andy Rhodes to reshape the police force’s approach to
Chief Constable, mental health. He has recently joined Aspect
Lancashire Constabulary Group as the head of Aspect Frontline, a
program specifically created to support the mental health of police and first
responders. He’s on a mission to remove the stigma of mental health, not just
in policing but society-wide.
In 2017, Grant’s lived experience was featured on Australian Story. His 2019
memoir titled ‘The Strong Man’ was released in 2019.
After joining the Australian Federal Police AFP in 1985, Grant had a diverse career
working across family law, international drug trafficking, major organised crime and
people smuggling.
He quickly rose through the ranks to Commander and personally established
cybercrime units to fight child exploitation and human trafficking. He gained a
Grant Edwards
Australia reputation as a disciplined security advisor for governments around the world such
as East Timor, Afghanistan and the Americas.
Most recently, he completed a three year posting to Washington DC as the AFP’s
most senior officer in the Americas responsible for all law enforcement engagement
with Canada, USA, Mexico, Central and South America.
During that time, he hosted two global mental health symposiums for police
bringing together experts from law enforcement, academia, policy and the medical
profession across the world to identify and enhance a unified universal best practice
for managing the mental health of police, family and retired members.
Julian David Grant holds a Masters degree in leadership, policy and governance studies
CEO, (Charles Sturt University), a Bachelor of Arts (Australian National University) and
TechUK
have graduated from the FBI Law Enforcement Senior Executive Program.
He’s an accomplished sportsperson having represented Australia in Athletics,
Bobsleigh and Scottish Highland Games. He’s competed across the world in
Strongman events, including the 1999 World’s Strongest Man competition in
Malta.
How can we stay well? Jeff Thompson
Our panelists discussed what wellbeing activities have been taking place to ensure officers and staff
stay well through these unprecidented times. What is important from a psychological perspective, Jeff is currently conducting research at the New
what reasearch and development has taken place and the role of senior leaders within policing. York State Psychiatric Institute at Columbia
University Medical Center. He earned his Ph.D.
while conducting research on the ability to build
rapport and trust whilst displaying professionalism
in conflict situations, he has a MS in Negotiation.
Jeff has been published in peer-reviewed journals
and also serves as reviewer. In the 2013/2014
academic year he was a Research Fellow at
Katy Kamkar Columbia University conducting research on crisis
negotiation with a sub-emphasis on negotiations
during terrorist incidents.
Jeff has more than 16 years of law enforcement experience including patrol, public
information, community relations, training, and hostage negotiation. He was trained as
a crisis negotiator by the FBI and NYPD. He is also a certified international mediator and
trained arbitrator and ombudsman. Jeff is the coordinator of the police officer suicide/
crisis project and overall officer mental health and wellness.
Currently, Jeff is the NYPD’s first-ever Mental Health and Wellness Coordinator. In this role
he is conducting research and outreach on the department’s suicide prevention efforts,
reducing the stigma associated with mental illness, and raising awareness of resources
available to both police officers and the public.
Jeff Thompson
NYPD
Jeff has developed and conducted training in de-escalation, suicide prevention, crisis
communication, and positive police community relations which has to date been taught to
over 25,000 police officers. He has trained law enforcement personnel in crisis/hostage
negotiation right across the world, and has also provided training in conflict resolution
to both national and international professional audiences including the military, business
executives, judges, attorneys, physicians, and other medical staff. He regularly gives guest
lectures at universities and presents at professional and academic conferences as the
keynote speaker and both plenary and workshop sessions.
Hector McKoy
Hector McKoy Hector is a Chief Inspector with the City of
Chief Inspector London Police.
City of London Police
His contribution to our panel has enabled us
to get a perspective from front line and how
senior leaders have been supporting their
staff throughout the pandemic.
HECTOR McKOYFinal thoughts from Celine
“How can we shift the first International Conference on Police We created such a team with Police Sergeant Garry Botterill
Wellbeing to an engaging online experience?” In May 2020, (Sussex Police, also co-founder of UK Service Dogs), Johanna
this was the question asked by the Oscar Kilo community Duckworth (Designer at Oscar Kilo), former Australian Federal
leaders. The Coronavirus pandemic had disrupted everything Police Commander Grant Edwards, Jenna Flanagan (Oscar Kilo
everywhere and the planned gathering couldn’t take place Community Lead), Georgie Henley (Programme Manager at Tech
any longer. We had to create something else. We could take UK, the UK’s leading technology membership organisation),
the easy route: put together a webinar, assemble a group Katy Kamkar (Clinical Psychologist and Chair of the Canadian
of speakers, promote the event, and there you go. Some of Psychological Association, Traumatic Stress Sector), London
the content originally planned for the conference would be Police Chief Inspector Hector McKoy, Chief Constable Andy
digitized and pushed through various channels. But what
a difference would this make to police wellbeing? Was this
Rhodes (Lancashire Constabulary, also the National Police
Wellbeing Service Lead) and NYPD Detective & research scientist
Celine Schillinger
approach true to Oscar Kilo’s purpose? Jeff Thompson. We formed a “design team” and created an Celine grew up in Bordeaux, France in a family passionate
engagement process set to culminate with the August 2020 about art, culture and travels. She studied political science
The Oscar Kilo community, founded in 2017, is the online home
online event. To work together across multiple time zones and as the general interest appealed to me, but felt attracted
and the brand of the UK National Police Wellbeing Service. It
over several months, we mostly used Slack (asynchronous by the pace of private business. So she added corporate
was founded to inspire among the police forces – and more
communications, saving many emails) and a few Zoom calls. communications to her curriculum and got her first job in a
broadly emergency personnel – individual action and collective
dialogue, peer support and organizational culture change about The next big thing was to listen to the field. What had the men small IT business whose main market was China.
wellbeing and mental health. This type of outcomes, deeply and women engaged in police forces and emergency services
tied to perceptions and values, can never be achieved through experienced? What were they doing, thinking, missing, She left France aged 23 to look for a job in Vietnam. A
a “push” approach, where information, advice or injunctions are innovating at? We launched a survey, which was answered small business consulting firm hired her as their country
downloaded onto people to convince them of thinking or doing by no less than 600 people in two weeks. Stories, feelings, representative. Four years later she joined a client as a sales
something new. That is advertising or propaganda, not the type suggestions… the wealth of information was just staggering, manager for Asia Pacific, before moving to China as the
of engagement Oscar Kilo aims for. highlighting how much energy exists around this topic. general manager of their radio business. Overall, she spent 10
years in non-pharma businesses, in Asia Pacific.
What about, then, bringing the community together in a From there, it was possible to design an online live experience
conversation around changes born out of the Coronavirus relevant to the Police personnel, not just in the UK but in many In 2001, she joined Sanofi Pasteur, the vaccine division of
situation? What had Covid changed to the police forces other places of the globe as well. What happened in 90 minutes Sanofi in France. Celine was attracted by the human values
work? How had the increased use of technology affected their sharp is a rich dialogue informed by the field, in an atmosphere of and care for protection she felt during the interviews. Over 17
wellbeing? What wellbeing practices had emerged since the camaraderie, presenting a diversity of viewpoints around police years, she held different positions across International Human
beginning of the pandemic, that could inspire more people? And wellbeing and its relation to technology. We wanted to make Resources, Int’l Business Operations, Strategic Planning,
what could we learn from the international connections Oscar Kilo it a useful experience and, judging from the feedback, it was Project Management, Marketing and Quality.
has in the USA, Canada and Australia? perceived as such – a gratifying feeling for all of us involved in
making it happen. In 2011 Celine started an exploration of activism, co-creation,
A kindred spirit of the Oscar Kilo founders, active in the field
of engagement and new ways of work for a decade already, I Let’s be fair: police wellbeing has not been radically improved social networks, leadership transformation and how all of this
know by experience that the process is key. “The way you get through this small groupwork. A critical factor for the quality can help business performance. Not always easy in a strictly
to the future is the future you get,” inspiration and friend Myron of policing, wellbeing is a continuous endeavour that requires regulated industry… but her work has triggered tangible and
Rogers says. If we want to inspire connections, dialogue, and a constant and active engagement across each police force, each significant change globally and received multiple awards.
purposeful use of technology, then our work must be collective, unit. But this is precisely why each step, even small, matters. Any Before founding We Need Social, Celine was Sanofi Pasteur
informed by multiple viewpoints and technology-friendly. action bearing the values of dialogue, connection, self-care and Global Quality Head of Innovation and Engagement.
care for one another, contributes to the big goal.
Everything starts with a great team, where greatness comes from
the attributes of each individual but also from the quality of their Doing this already? Keep up the great work!
relationship to each other. Bonding around purpose makes this
Not involved yet, don’t know where to start? Reach out to
possible.
Oscar Kilo!Round up and thank you
from Chief Constable Andy Rhodes
We were honoured to be joined by officers, staff, wellbeing practitioners,
technology specialists and academics from around the world in our first
international wellbeing webinar.
The live event was attended by over 120 people with another 57 What we wanted to do with this event was get conversation flowing
watching the live streamed version through the Oscar Kilo YouTube amongst all of these people so that we can keep in touch with what
channel. is happening out there for the people who are at the sharp end of our
organisations, and continue to try and understand what their lived
The aim of the event was to have an open discussion and to share and
experience is and how we can connect to the them through tech and
explore our experiences during the Covid 19 pandemic, specifically
other things such as leadership.
relating to technology and wellbeing, and the factors that have
impacted us all during this time. There is a bit of complacency in general society that blue light workers,
emergency workers, health care workers will always keep doing what
The Oscar Kilo team has been networking and building relationships
they have always done – but we absolutely cannot be complacent,
across different countries for several years now and we really do have a
because people do, can and will remove their discretionary effort and
thriving community and a genuine global network, allowing us to get
we can’t lose that – discretionary effort saves lives and it keeps society
a really rich, international perspective so we can apply that to the work
safe.
we do to better look after our staff.
Covid is demonstrating that wellbeing should be at the front of
Covid particularly has pushed wellbeing to the forefront of employers’
everything that you are doing in your organisation and not as an after-
minds and so we wanted to bring the technology community together
thought because this is about everything that we want to achieve and to
today with the well-being community to share our experiences and
create a great working experience for those people who do what is an
learn from what people are doing across the globe.
incredibly tough job.
Technology is often highlighted in much of our research and staff
It was a really fast paced event with a really active discussion thread
surveys as a key priority when it comes to business continuity particularly
throughout the entire session which opened up conversation between
in critical services like policing and other blue light services so we
everyone who took part.
collaborated with Tech UK to bring the two topics and communities
together. I want to say a huge thank you to everyone who took part, across all the
various time zones, to come together and have this discussion which we
If you had strayed into the event by chance and you didn’t know
hope people will have learned a lot from.
beforehand that it was attended by people from the four corners of the
globe, you could be forgiven in thinking that we all work together in the
same place.
There was notable consistency of issues both on the thread and from
the speakers who were all talking about the same things in a consistent
way.You can also read
