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UEMS
Awar
ds
ees
mploy
Our E
Our A
ctivities
www.uemsgroup.com
An Invigorating
Journey Ahead @ UEMS
As Lao-Tze says, “A journey of a thousand On a lighter note and as part of our corporate social
responsibility programme, it was also such a joy to be
miles begins with a single step”. The journey with the needy at Bethany Methodist Nursing Home,
in Year 2016 has been a very fulfilling one, cheering them up with bingo games and spending time
filled with many memorable and important with them. This definitely brought joy and smiles to these
elderly in need. I would like to thank all those who had
milestones. It is also the most eventful year participated, despite your very busy schedule. It has been
that UEMS had ever had in its history and very meaningful for all of us.
another record breaking year for UEMS. Last but not least, the year ended with the most significant
Most recently, one enviable achievement is that UEMS event with UEM Edgenta completing the acquisition of
is a second time recipient of the Enterprise 50 (E50) UEMS Group from Asia Integrated Facility Solutions Pte.
2016 Awards and we were ranked Top 3 out of the Ltd. (AIFS), c/o Dymon Asia Private Equity (DAPE) effective
50 recipient companies this year. This clearly shows from 15 December 2016. With this, there is a change of
the very strong credentials of the Company and the company ownership from DAPE to UEM Edgenta, whereby
ability to stay ahead of the curve through our readiness UEM Edgenta has become the ultimate shareholder of
to adapt our strategies and operations to changing the UEMS Group. This also signifies another brand new
market conditions and continue to embrace innovation, chapter for UEMS Group as we transit into a brand new
technology and new business models. phase of growth that all of us can look forward to.
The E50 Awards seeks to recognise the 50 most In closing, I would like to congratulate all staff on these
enterprising privately-owned local companies in successes and thank all of you for your hard works,
Singapore. The ranking of the top 50 companies was support, commitments and contributions throughout
primarily based on a set of qualitative criteria that include the years. Without these, it would not have been made
business model, productivity and innovation, possible for us to achieve all the good things in UEMS
management ideals and governance, risk management, Singapore. I also wish to remind all staff that we must
and market presence in the region and beyond. In addition, never stay in the laurels or be complacent. Or else, we
a set of quantitative performance indicators over a three- will fall back. Hence, please do not keep still or walk
year period was also taken into consideration in ranking leisurely but keep moving ahead and run steadily but
the companies. The E50 Awards is sponsored by OCBC please don’t sprint. A final evergreen advice for all staff
Bank and is jointly organised by The Business Times is to continue to work hard, work smart and work fast in
and KPMG, supported by the International Enterprise this fast-changing environment.
Singapore, Singapore Business Federation, Singapore The journey ahead promises an even more exciting one
Exchange and Spring Singapore. I would like to thank for all. In the New Year, I look forward to continue working
all staff for achieving this Award. This is a tribute to the with every one of you to achieve many more successes
collective contribution of UEMS staff who had worked ahead and to take UEMS Singapore to greater heights.
hard to achieve this. Without your strong support and
commitment, we would not have received this Award. To our Valued Clients, we strive to provide you with
Well done! Please continue to keep these DNAs alive consistent quality service and we thank you for the
and even stronger within the years ahead. trust you place in our ability to deliver throughout these
years. We look forward to your unwavering support as we
As a Company who constantly believes in continuous embark to serve you even better in the years to come, in
improvements, we have embarked and successfully this exciting journey ahead.
transited from our ISO 9001:2008 and ISO 14001:2004
systems to the latest 2015 version. At the same time,
we have embarked and successfully achieved the
ISO 22301:2012 (Business Continuity Management)
certification. These are good accolades and achievements Tan Cheh Tian (Ms)
to be proud of, as we keep abreast of the latest quality General Manager
developments in the market and assuring all our Clients
UEMS Singapore
with up-to-date quality systems in our service delivery.
Another key highlight is that we are happy to announce
that we have passed the Continuous Improvement Review
audit conducted by the Workforce Development Authority The Management Wishes all Staff and Clients
(WDA) recently with no non-conformances found. This Very Successful 2017 and a Happy and Prosperous
is part of the Terms and Conditions governing approved
training organisations (ATOs) under the Singapore Lunar New Year of the Fire Rooster.
Workforce Skills Qualification System (WSQ). With this, it
means that UEMS, as an Approved Training Organisation
(ATO) is authorised to conduct and run approved WSQ
2 courses and modules as recognised by WDA.
UEMS
Times
Enterprise 50
UEMS Ranked Top 3 in
Enterprise 50 (E50) Award 2016
We are proud to announce that UEMS Pte Ltd
(“UEMS Group”), comprising of wholly-owned
subsidiaries including UEMS Solutions Pte Ltd
(“UEMS Singapore”), UEMS Solutions Sdn Bhd
(“UEMS Malaysia”) and UEMS Solutions Limited
(“UEMS Taiwan”) has received the 2016 Enterprise
50 (E50) Award on 15 November 2016.
We are a second-time recipient of the E50
Awards, ranking Top 3 position out of 50 recipient
companies this year. This clearly shows the
credentials of the Company and the ability to stay
ahead of the curve through our readiness to adapt
our strategies and operations to changing market
conditions and continue to embrace innovation,
technology and new business models.
3
UEMS
Times
SPH Content Lab
RANKED 13th on the Enterprise
50 winners’ list this year, Hua
Yu supplies high-quality and E50
precision optics components,
prisms and optical assembly
UEMS
for commercial use, such as
medical, industrial, photonics
and observation. Investing in equipment is part of Hua Yu’s strategy to
Its products are also exported to the latest technology to ensure that customers’ requir
the United States and Europe. PHOTOS: CHONG JUN LIANG
To stand out from the com-
petition, the company, located
in Tuas Drive, takes pride in People power with good custo
providing its customers with Sharing and helping to execute Mr And to achiev
various value-added services, Lee’s vision is a team of talented there is a need f
building strong business rela- and dedicated employees who go be considerate,
tions and practising stringent the extra mile. and excel in its d
quality assurance control. loyalty, responsibility and trust its competitors, says Mr Lee. challenges from our customers. He is appreciative of staff who meet customers’
was featured in
As a result of its strong track re- are important factors that create “We always strive to exceed the It is also our responsibility to en- think outside the box, work inde- Encapsulating
cord and commitment to deliver, a good relationship with our cus- quality standards. We must be sure that our suppliers keep up pendently and efficiently, and put philosophy, he
it has built up a robust relation- tomers, suppliers and staff. better,” he emphasises. with the standards. in extra hours when needed. the customer
ship with customers and business “We have good customers and Citing customers’ demands “Precision and high-quality “I’m very lucky that I have a have a job to
partners. good business partners. When cus- as a main motivation factor, the products are our aim, we are always group of good and responsible customer has a
Set up in 2006, the company had tomers are happy, we are happy.” company listens and works close- optimistic in every challenge we employees who are my best re- be the better ch
THE Business Times
an initial staff strength of six in
2007, but that has since grown to
43, including three shareholders.
Exceeding expectations
There was a time when Hua Yu
ly with them to understand their
needs in order to meet, or even
exceed, their expectations.
encounter.”
To keep up with innovation, Mr
Lee says investing in equipment is
sources. My team is responsible
in ensuring that every product
we deliver is of the highest quality
customer has
must be consid
customer has u
Says Hua Yu’s managing direc- lost a business order as a result of Given that customers’ needs are part of its strategy to keep up with and standard,” he says. be quick. Beca
and THE Straits TimeS
tor Lee Chee Teck: “I can’t say we price undercutting from the in- constantly evolving, and their ex- the latest technology to ensure Mr Lee believes that being is unique, we
are successful now; it is a journey. tense competition. But it got the pectations always increasing, Mr that customers’ requirements are future-ready is to prepare the Because the cu
There is no success without hard business deal back six months Lee reckons Hua Yu cannot afford met. company to be nimble to antici- expectations, w
on 16 November 2016
work. later, thanks to positive feedback to rest on its laurels. It has a warehouse in Portland pate and meet the changing needs He advises: “N
“We always think of a win-win of its products — their quality ex- He explains: “We need to keep in the US to keep inventory for of its customers. The aim is to be Work with what y
situation between our customers ceeded customers’ requirements ourselves moving forward. We speedy delivery to customers consistent in delivering top quali- commit yoursel
and suppliers. We believe that — which cannot be replicated by always try to overcome all the within a day. ty products to customers, coupled cannot deliver.”
Smart system to assign jobs Safe and comfortable
AUDREY NG
SPH Content Lab
lodgings for workers
DOUGLAS CHEW medical clinic and industrial done on weeke
ASSIGNING jobs to workers while SPH Content Lab training centre too. Says Mr Lee
they are out on site through a mo- Residents access the premises the industry, pr
bile app saves time and increases through a biometric security clients want an
productivity for UEMS Singa- WITH its two dormitories, S11 system, and round-the-clock them are some
pore’s clients. Capital Investments has re- security personnel ensure the of our success.
Enterprise 50
The system, called UETrack, shaped the way foreign workers place is safe. “A well-rest
which can be accessed on a mobile live. Other enhancements include worker will be
app, is a proprietary technology Mr Lawrence Lee, S11’s busi- sheltered bus pick-up and drop- at work, and b
Awards winners
that was developed in-house to ness development director, says: off areas. able to contrib
enhance productivity and opera- “Nothing is too complicated or The company invests in safety at work
tional efficiency. insignificant for us to achieve and regular maintenance to keep value-add that
UEMS is an integrated facili-
ties management company that
provides healthcare and built-up
show ability to
maintain a safe and comfortable the premises in good condition,
community for our residents.”
A winner of the Enterprise 50 nance team regularly inspecting
with its own in-house mainte-
clients.”
Constant inn
environment services as well as
property and facilities manage-
ment services to the private and
‘ future-proof ’
Awards for the second year run- the assets, carrying out preven-
ning, it first built Changi Lodge 2 tive maintenance and repairs to
with 4,000 beds in 2011, followed ensure services and operations
S11 participate
prise 50 Awards
performance a
public sectors.
Its main business is in the Leveraging technology and improving staff expertise will keep UEMS
healthcare | Wsector, where the strong during tough times, says Ms Tan. PHOTO: CHONG JUN LIANG
themselves by PPT Lodge 1B in Seletar with can run smoothly.
14,000 beds.
The latter dormitory welcomed Caring for the workforce
ing companies.
Says Mr Lee
time, develope
EDNE
company offers SDAservices
Y, NOV in its first residents last year. Both S11 takes care of its residents’ standing wit
EMBE
housekeeping, linen and laun- R 16, 2
016 properties are managed and op- well-being by organising festive improve work
dry, portering, health KRISEattendant, | T“With HE ST real-time data, we are and support from the company’s erated by S11. events, activities and sports tour- and capabilitie
disinfection andTEproperty NERGand moving RAITS
TIME a demand-based
MA Y NO E towards S | leaders, they are sent for training S11 designed the premises naments for them. us to perform
facilities management.SEK ALIB Tservice. HOLD This is a proactive ap- to upgrade their skills. to cater to “peak-period stress”, To help its residents assimilate, our company b
The UETrack system assignsABAproach
E P
STILL inRSmanaging R SS our opera- Having a lean management ensuring the infrastructure — S11 continually engages the areas’ “The E50 aw
KEY PweEbelieve F B the way structure also speeds up decision-
available hospital porters — who tions, which ART O OR is ETTER including access control, traffic Citizens’ Consultative Committee truly acknowle
move patients and items within to go,” says Ms Tan.F PORTF TE making and execution of tasks.
OLIO RMSStaff
flow, water and electricity — are to manage the relationship be- ties and efforts
C3 programmes such as the
“
the hospital — to the next job so UEMS’ innovative approach C4 efficient and adequate. tween the neighbourhood and its Despite the
that they can go directly to the has contributed to its third rank at Happy Staff Happy Customer Aiming to provide a peaceful, residents. the industries i
next location and complete more this year’s Enterprise 50 Awards. programme keeps morale high at comfortable and safe environ- The company works closely for, such as s
jobs in the day. The Awards, which was work. ment for its residents, its lodges with the human resource de- manufacturing
Before such a system was im- launched in 1995, supports and Events are conducted at facility have common cooking and din- partments of its clients to pro- stay the cour
R o
ing areas, gamesobrooms, t C1them with updates on their
plemented, Enter portering controllers recognises privately owned local sites where awards are given out
prise defin ic cleoutdoor an
vide accommodatio
relied on intercom 50 Aphones. businesses based on their finan- to staff in recognition of various areas and sports ely on ersTV
itfacilities, ar workers as well as facilitate workers.
Says
Home-
came UEMS gr own sh Singapore’s
ward
s wgener- cial performance, management achievements.
w e s
rooms and nWi-Fie gconnectivity e e key e briefings and meetings by the He says: “The
in n e rs shoand marketing strategies and ow, it r o w t a re a
’s stil h in. Right clients with its workers at the
to ps in ip p ing firm
prise
Birthdays are also celebrated throughout the
al manager
even 50 (E50)Tan marpremises.
this yeCheh Tian: “We w abil business is expe
ar’s E BLPL p ity innovations. l a ver
as a d Aw nter-from orted
ly Sou business to ‘fu and employees get to engage S11 has worked ket. If other y new dormitories.
have this w with we do com-
maritstaff
ime se ranging
owntu ards la inst age
n star the ture-p in demand and
ctor. rn batters ight, bil t-up valu th-east Asi it in
20s Bto 70, so we have tothcustomise roof’ with senior management too. panies and m ill gro to bring
proprietors The clients often share their “We are a co
w to right,
L P L ow
.4 Developing ntalent
30,0 e se lion (S$1 ed at more a’s largest them
0 n s an
selve ajo
forr,its
perat 0 conand
porta become amanpower schedules and plans
cond th
training u tainermake d o pthe mobile
er p app place 1 billion), an US$1 ation
al s Stronger than ever services useful our b imresidents. braces change
equip re-contro s, includin at es gorovides se while UE clinched Linnh isation stra ntVillage
simple
bles anmento t fouse. lled an g tem vernm rvicesUEMS MS, strongly believesoff T in tedevel- It partnered usinGolden
with e p a r so that S11 can provide them and we also p
- w m an gy ss. to
Money- f with timely accommodation
to h ec . M R
d over r carryin d special With ent build hospitals ich ing manufac hnologie SAMUE
O“Colours
ne size were g pused
erisha- toniedenote m oping
in itsanemployees’ p
s seek ore Singa gs, was thir d cere lants, scoo rer of asph a Ger-
careers
tu too.s, UEMS also operates in Taiwan to provideC6a cinema, L BEH
, direand the forerunner
of en of the jud d cargo. pSays d. Tan: “As mony ped th alt mix and Malaysia.
ctor of
Klenco
Bthe
teimportance
rp ri se ges, K of a job. ing ovIt er wasing gr
o w
ore co Ms W UEMS h is e a
p peo- - Gram to provide remittance (S in fa- when required. The lodges or- innovations du
LPL is Chiu PMG
head ferred seas, orga th by ex mpa- orld C el
onven d at the ze at the
ri ga pore).
ke on a “worth Wat
tachallenging u Hfirst
on to ngetising some
an inau nple’s
iser business,
pand
- L Six we fi focus
tion on Rour esort Says Ms Tan: “Expanding cilities on site. ganise their processes to accom- of running the
busin the futurey winner re g said excelle gural aw s also con- innho rms – BL Centre. s
to
ing, u use
es s p la it, but... It hthey adnow
y to find it very n ce people’s
ar d re development.
Co ff T ec P L Si overseas has helped us create a There are also supermarkets, modate their clients’ schedules dormitory.
6
tilisin n that is ou as a soun in a fi
rm’s incog- ga nsultants (Ahnologies ngapore,
user-friendly.
its ef fici g tech
n
tward
-l
d “Wetehave r- anprogrammes
pore, sia), to, moti- CAD stronger brand name for the com- barbers and food courts at the when moving new residents into “By doing s
The awency and cu ology to b ook- d IT Wiselink Indoguna -IT
panie “After ar introducing
t co oost UETrack to vate staff to fiveperform C A N to the Tecbest Si nof
- pany regionally. lodges. PPT Lodge 1B has a the dormitories, which is usually stay ahead of
s for ds recognis sts”. -y –
those ear award re ce iv e ology
hn
ness st our
re customers
demo
n
e 50 andco staff, we have their abilities list fo thand at h this , whtranslates d th “We can cross-share best prac- And by having
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here wreceived
tely-o
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igible of
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ess Tim by KPM d year and g -y at sly won ar’s win CBC, not-
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man- te rpri d remains
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re- igate ses as they of our lo resil-
agement can also receive noti- ye ars.
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S’por
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fications on the app reporting focused ture-p company,b al s of ully nav-issues such as the man
roof th e co n o m awith weake With the slowing economy,
y to n-
e will
eir bu
issues such as a blown light bulb, suchLee Xas higher sineswages
ses.” fu - and UEMS plans to leverage its UETrack forms of reside
in En
as well as other details suchS o asu r foreign worker levies that UEMS system to encourage efficiency cial facilities an
c :T
the location, to facilitate the eanticipates
remai
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rectification of the problem. years ahead. T ime direct
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g s L im managers nt Ja for n Ch
son N eh Tian while continui
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Things technology s m all: Ch into s e arly itsd busi- Its Fast Track Programme “We foresee that customers’ sio n OTO: BL
NG SO PL manag our business m
an Cdevices a ythat
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As op ness by using smart h un Sin identifies p ec high-potential staff for budgets will be tightened as well, d fo r re the changing la
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crease p o si tion to read real-time sa id Mrdata. g tileadership
on aris the waveroles
id t year. such as supervi- so one strategy we could adopt is p ro du “We will cont
on bec s, Si ngapor gl o balisat th e Prime
Chan
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ted to en more focused st nig to
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make more ity wil informed
ht that ld an awdecisions anxietEach pe year, e Uan n average al de- ofis30 em-“neveroperating costs and look for new and invest in ou
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onworlmanpower
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M r Chan u si nare
ess. chosen a cl es
imate forsmthe e”
all fo pro-
, h e said w e business
n d ab o opportunities
. “O r ev er h ad ut ner
more Mr Lee believes that well-rested and happy workers are more productive so that we are
mitte gy, one refllank of Sin nectiv- ambri , who stud of
mpla r us to even uaggressively,”
job allocation. e on th
eF
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orts W and contribute to improved safety at worksites. PHOTO: CHONG JUN LIANG embrace any su
uture
Econ e Com- econom e 196 e issu ics te im der noted orld Co
sue im ists debat0s and 70 e harks and it gy. It was port subst or con- could n
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Source: The Straits Times © Singapore
ort-or port Press
iente substitu Holdings Limited.
ether when in “Our
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d stra ti re able “t cial con to on
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Mr C e rest of th nnected ecof be- ti d overcom scend ou ty, it will b a nesse its governget three ke ts that
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But he a small city resource li aphy to Governan orkers. model, busi s
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E50
Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction
Year 2015
The B
usin e
ss T im
es ©
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Holdin
gs L im
ite d .
Pe rm
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on Year 2016
5
UEMS
Times
NEW & Renewal PARTnerships
Managing Agent
Contract for
Corrupt Practices
Investigation Bureau
By Wilfred Lee
UEMS successfully won the bid to provide
managing agent services for Corrupt Practices
Investigation Bureau (CPIB) with effect from
1 September 2016.
The contract is currently managed by Noor Nasharrudin
Bin Zaine, Manager and led by Wilfred Lee, Key
Account Manager. The mobilisation of the contract
involved setting up of management office and
transition between outgoing and incoming service
providers to ensure successful handing and taking
over of duties.
Integrated Facilities
Management Contract
to manage HDB Construction
Resources Services
By Kate Tong
Managing Agent
Contract for UEMS has successfully clinched the new contract
to manage HDB Construction Resources Services
Sin Ming AutoCity with effect from 1 January 2017. The team of staff
will be led by Wilfred Lee, Key Account Manager and
By Erica Sim Jean Khoo, Project Manager.
Winning this contract is a demonstration of persistence
and never-give-up attitude embraced by UEMS. We
UEMS is pleased to be awarded the Managing Agent
first participated in the tender in 2013 but was not
Contract for Sin Ming AutoCity from our existing Client,
successful. We participated again this year with an
HDB Industrial Properties Group which commences on
aggressive mindset to win. We had also conducted
1 January 2017.
a thorough study of the most competitive pricing strategy
Sin Ming AutoCity, a 8-storey building, is currently and charted a viable execution plan should the contract
under construction and estimated to complete in end be awarded to us. The efforts have paid off with the award
2016. The main purpose of this project is to relocate from HDB appointing UEMS to manage the project.
existing single storey workshops from Sin Ming Industrial
The mobilization of the contract involved recruiting the
Estate to this complex.
required manpower resources, forming partnership with
UEMS is looking forward to manage the new complex sub-contractors, handing and taking over activities from
6 with our client from HDB Industrial Properties Group. the incumbent, as well as setting up management office.
UEMS
Times
New & Renewal Partnerships
New Housekeeping We would like to take this opportunity to thank the
mobilization team for the excellent teamwork and
Contracts also thank our Client, Rainbow Centre for their great
understanding and supports.
By Pauline Lee
Since the commencement of contract in November 2016,
the team has been busy carrying out routine and ad-hoc
cleaning works, delivering timely and quality cleaning
Rainbow services to the client.
Centre
“A Smooth
and Seamless
Mobilization
in Just
4 Working
Days” ASSISI HOSPICE
We are honoured to be awarded the Housekeeping
Contract for Assisi Hospice, a 6-storey newly built
UEMS has successfully secured new Housekeeping
building with 85 beds.
contract for Rainbow Centre Singapore, a not-for-profit
Organisation that serves children and young people with a Upon commencement of contract on 1 December 2016,
diverse range of moderate to severe developmental needs. our housekeeping team has been assisting in the initial
cleaning and defects checking. Daily checking of defects
Mobilization has been record-breaking in UEMS history
has become part of the routine job and we are proud of
as it was mobilized smoothly and seamlessly within
the team who worked relentlessly with the customer to
a tight timeline of 4 working days. This was made
overcome all challenges.
possible through excellent teamwork rendered by various
departments and recruitment strategy being adopted to The team has also provided great support for the MOH
fulfil the required headcounts. Licensing. Well done, team!
Housekeeping Contract Renewal
and Service Expansion
UE BizHub East
UEMS is proud to share the good news on the successful
By Wong Sioe Fa renewal of the housekeeping contract at UE Bizhub East,
where we have provided housekeeping services since
December 2012.
Our dedicated housekeeping team has been working
very hard to maintain high level of cleanliness at the
premises and serving tenants and users within the
facilities. They have also been working closely with
the customer’s in-charge, Mr Alex Chiau and Mr Razak
Abdul Rani to maitain the high housekeeping service
standards at UE BizHub East.
Kudos to the team for this win!
7
UEMS
Times
New & Renewal Partnerships
Kwong Wai Shiu Hospital Mount Elizabeth Novena Hospital
By Wong Sioe Fa By Zhang Qiang
UEMS is happy to share that we have successfully Mount Elizabeth Novena Hospital is a private healthcare
secured the renewal of the housekeeping contract for facility with more than 300 beds. It is owned by Parkway
the existing facilities at Kwong Wai Shiu Hospital (KWSH) Pantai which is the largest provider of private healthcare
effective from January 2017. Besides the renewal of the services in Southeast Asia.
existing facilities which comprises of 350 beds, we have
We were initially contracted to provide cleaning services
also secured the housekeeping contract for the new
to the Hospital’s discharged wards from mid-May to end-
Hospital Building, totalling 622 beds. The new facilities
December 2016. We are now pleased to share that we have
are expected to be fully opened by 2019.
successfully renewed the contract which will commence
UEMS has been providing housekeeping management on 1 January 2017 with a longer contract duration and
services at KWSH since February 2007. Our site team expansion in the contractual headcounts.
led by Team Leader, Venu has been working closely with
We look forward to continue in delivering quality services
the OSS customer’s in-charge, Mr William Chan and Ms
to the Hospital and build a stronger partnership with
Brenda Ang to deliver the very high housekeeping service
the Hospital.
standard that aligned with the hospital’s requirement.
We are proud to be serving KWSH as it is one of the
Singapore Heritage Trail hospital, and look forward to
continue serving KWSH in the years to come. Kudos to Khoo Teck Puat Hospital
the Team! By Zulkifli Somo
Khoo Teck Puat Hospital exercised the option to renew
the contract for another 2 years commencing from 1 June
2016 for the housekeeping services at the out-patient
1910 Historical areas.
Kwong Wai Shiu Hospital
we served since 2007 UEMS team working closely with KTPH’s Environmental
Services team led by Ms Eileen Tan and Ms Santha
Thangavalu has earned the customer’s confidence in
our service standard and delivery. Our service team has
always put customer’s need at the fore-front with our “Can
Do” spirit and flexibility.
Well done team for
this significant win.
Dedicated UEMS
Jurong Medical Centre
Housekeeping Team By Tun Tun
serving Kwong Wai
Shiu Hospital
UEMS has been awarded the renewal of the housekeeping
service contract at Jurong Medical Centre (JMC) effective
from 16 November 2016. This year, it also marks more
than a decade of service that we have rendered at JMC
since 2006.
Our Team has been working tirelessly to upkeep
the very high service level of cleanliness at the
Medical Centre.
The Team led by Executive
Tun Tun, has recently
received a surprise gift
of appreciation from the
Management of JMC
in recognition of their
contributions.
Moving forward, the Team
will continue to strive to
do even better in serving
New Kwong Wai Shiu Hospital both the patients and
expansion upon completion
8 staff of JMC.
UEMS
Times
New & Renewal Partnerships
Renewal of IFM Contract Renewal of Optional Years for
for Buddha Tooth Relic Temple National Design Centre
and Museum UEMS is proud to have
IFM Contract
secured the re-contract of By Lee Tak Keong
By Andrew Chong IFM contract for Buddha
Tooth Relic Temple and UEMS is delighted to
Museum in September 2016. be awarded the renewal
The successful renewal of of optional years for
contract is a recognition of National Design Centre IFM
high level of quality service Contract.
to our valued client. Well The Facilities Management
done to our dedicated team team at NDC is set to
who has been committed work even harder and
in serving Buddha Tooth continue to deliver quality
Relic Temple. IFM services to Ministry
of Communications and
Information and tenants
of National Design Centre.
The team works closely
together to ensure all
works are completed timely
and constantly propose
improvement works to
upkeep the building in tip-
top condition.
It is not an easy feat to
manage a conservation
building which serves as
a hub for design related
events and exhibitions.
Kudos to the team for the
hard works and efforts
that earned trust and
confidence from our valued
client from MCI, users and
tenants.
Renewal
of IFM
Contract for
Mitsui House
by Foo Su Yun
UEMS is proud to have renewed the Integrated Facilities
Management contract for Mitsui House. The renewal
of the contract is a recognition of the quality service
that we have provided to our valued client who has
decided to renew for 2 years instead of every 1 year.
This achievement is dedicated to the team who has put
in much effort and commitment in delivering the excellent
services. We look forward to continuing our partnership
with Mitsui in the years to come. 9
UEMS
Times
HAPPY Staff HAPPY customer
Changi Birthday
General Celebration
Hospital
National Day
Celebration
@ CGH
10
UEMS
TimesHappy Staff Happy Customer
SENGKANG HEALTH- Makan
ALEXANDRA HOSPITAL Session and
Birthday
Celebration
Portering Team
StaffAppreciation
Party 2016
Housekeeping Team
11
UEMS
TimesHappy Staff Happy Customer
Yishun
Community
Hospital
Bon din g
tim e
Gardening Session
“ Aa happy
healthy workplace is
workplace, a happy
“
workplace creates great bond.
12
UEMS
TimesHappy Staff Happy Customer
Year-End
Gathering
@ Yishun Community
Hospital UEMS Housekeeping Team
at YCH organized its first
Year-End Gathering together
with YCH Support Services on
21 December 2016.
It was a successful event as
the team celebrates together
and spends time with one
another over some good food
and awesome company!
HSHC
Event and
From left to right: Ms Tan Cheh Tian, UEMS SG
GM, Dr Pauline Tan, YCH CEO & Ms Jean Chang,
YCH Assistant Director, Support Services.
Dialogue
Session
@ Tan Tock
Seng Hospital
13
UEMS
TimesHappy Staff Happy Customer
Jurong Medical Man Fut Tong
Centre Nursing Home
JMC Housekeeping team, led by Tun Tun, participated
in JMC Health Screening Day on 22 October 2016
A wards Khoo Teck
Puat Hospital
Best Groomed (Female) Best Groomed (Male)
Jolianah Ahmad Rubai Poovarasan Winning Team
Deepavali Celebration
Honesty Award Best Employee
Nor Azirah Abd Aziz Nguyen Phu Tan 2nd Place
Best Employee
3rd Place
14 Budiman Ahmad
UEMS
TimesHappy Staff Happy Customer
NUH Medical Centre
HNAN
IS HA
IN
M
Recipients
H
K IT
A
C
K
SAR
E
E
BELLENAGE
R
K
K
YO
of Honesty
YO
BALA I
SR
HONG
P
YA
Award @
C
NUH Medical Found a Samsumg Fo u n d a wa l l e t She found a brown LV
Centre
Fo u n d a S o ny Black Handphone consist of $486 cash, L adies Walle t wi th
VAIO Laptop at at L13 RM D05 NRIC and some other $266 at NUHMC L15
L3 waiting area bank cards at L8
waiting area
M I
OHD
SARASWATHY
YAHDEV
GOVINDAN
M
UGA
ON
ARUIR I
VEERAN
M
IT
P
ZA
Found a white Found a black
Samsung Mobile ASUS laptop
She found a red & together with
black NOKIA Mobile Phone at L9,
Lobby C female a black haversack
Phone at NUHMC L3 and another ACER
and a wallet at L1 toilet
laptop at L6 NUHS
female toilet Tower Block
Housekeepers receiving rewards for their hardwork and Sharing good news
contributions towards the successful contract renewal of successful contract
renewal by Ms Tan
Cheh Tian, General
Manager & Ms Cindy
Ng, HR Director
National Design
Centre
Makan Session and
Birthday Celebration
15
UEMS
TimesIntegrated Management System
Embracing Change: Our UEMS Achieves ISO 22301
ISO Transition and Certification for
Integration Journey Business Continuity
By Diana Rose By Diana Rose
UEMS Solutions Pte Ltd continues to exemplify its UEMS Solutions Pte Ltd accomplishes another significant
commitment to continuous improvement by successfully milestone in its ISO management system this year. We are
transiting to the new ISO standards and at the same time pleased to announce that we have been granted the arduous
integrating the company’s ISO management system. ISO 22301 certification.
ISO Revision in a Nutshell
ISO Standards are reviewed every five years and revised if needed
to ensure that they remain useful tools for the marketplace.
A new version of the Standards ISO 9001:2015 and ISO About ISO 22301
14001:2015 were published in September 2015 replacing the
previous ISO 9001:2008 and ISO 14001: 2004 version. ISO 22301:2012 or Business Continuity Management System
(BCMS) is a holistic management system that stipulates
The challenges faced by business and organizations today are the need for a well-defined incident response structure
very different from a few decades ago and the updated ISO 9001 to ensure that responses are escalated in a timely manner and
and ISO 14001 have taken this new environment into account. that people are empowered to take the necessary actions when
One of the major difference is the focus on risk-based thinking. incidents occur.
While this has always been part of the standard, the new version
gives it increased prominence. Companies that are currently The Need
certified with ISO 9001:2008 and ISO 14001:2004 will need to
transit to the new requirements by September 2018. UEMS operates in a labor-intensive environment providing
critical services and the ability to continue operations regardless
Get Ahead by Getting Started of any minor or major incident is imperative. To ensure critical
operations are maintained at the minimum service levels agreed
So why do we want to change now if we can wait until 2018? with our clients, business continuity plan is invoked when we
Early implementation poses immense benefits to the company. are not able to engage 100% of our manpower to meet our
It strengthens our competitiveness and commitment to commitment to our customers.
continuous improvement in quality standards as well as our
desire in taking an innovative and proactive approach to quality UEMS is also increasingly reliant on our in-house technology,
and environmental management. UETrack™, and network connectivity for all our applications and
in our daily operations. Ensuring that we have effective back-up
Our Route to a Successful Transition plan and that our network can continue to function smoothly is
In preparation for the new ISO transition, the ISO Management of utmost priority and this has been addressed in the business
Representative has attended briefings and trainings on the continuity system.
new ISO standards since end of last year. In March this year, Triumph over Adversities
Management made the final decision to embark on the daunting
journey to transit our ISO system to the new version of ISO We have boldly embarked on the enormous endeavor in the
9001 and ISO 14001 and simultaneously integrate these into company’s ISO history. The task of crafting a new system,
a unified management system in order to synergise our ISO transitioning to the new ISO and integrating this into a single
processes and procedures. system within a timeframe of 9 months, appears overwhelming
and humanly impossible. But with the direction from Ms Tan
With the top management’s commitment led by Ms Tan Cheh Tian, General Manager, Ms Cindy Ng, ISO MR, IMS Steering
Cheh Tian, General Manager, Ms Cindy Ng, ISO Management Committee and assistance from our ISO Consultant, Ms Lana
Representative, ISO team and assistance from our ISO Novem, we have worked diligently to successfully establish
consultant, Ms Lavanya Novem, priorities were established, a business continuity management system that complements
responsibilities determined, and timelines were set to achieve our integrated management system.
our goal of an integrated system.
The certification process involved a rigorous 2-stage audit
Reaching the Finish Line carried out by external auditors from Certification International
With our constant quest for improvement, UEMS changed its Singapore. On 18 November 2016, we acquired ISO22301:2012
certification body to Certification International Singapore. This certification after a thorough assessment by the auditors on the
stipulates a 2-stage audit on the conformance of our various various departments and at the selected project sites (KTPH,
departments and selected project sites (National Design NDC and CGH).
Centre, Khoo Teck Puat Hospital, Changi General Hospital and Looking Ahead
Warehouse at Tagore Lane) to the requirements of the standards.
Although a huge accomplishment, completing the ISO 22301
The 18th of November 2016 marked the culmination of our certification process is not the conclusion to our journey. Rather,
10-month journey to transition and integration of our ISO it simply set the stage for where we are going in the years ahead.
management systems. After 2 full days of audit by the team
of auditors from Certification International Singapore, “A certificate does not make you certified. Attitude, performance,
we have successfully attained the new ISO 9001:2015 and commitment to self and team — these and a certificate make
16 ISO 14001:2015 certification. you certified.” - Author Unknown
UEMS
TimesSafety & Health
SafEty & Health
Enhancing Safety Culture
Through Training
To foster a safe and healthy workplace, UEMS continues to
organize bizSAFE Level 2 training. It is mandatory to appoint a
Risk Management (RM) Champion who will develop and manage
the risk management process at the work place to reduce risk
at source.
As part of our commitment to ensure a safe working environment
for all our employees, all our site managers and executives must
attend bizSAFE Level 2 training. In-house safety trainings were
conducted on a regular basis. To this end, we have arranged a
2-day WSQ Develop a Risk Management Plan (bizSAFE Level 2)
training on 13 and 14 October 2016 attended by 20 of our staff
from our various project sites
Fire Drills Fire Drill @
Successful fire drill conducted at Buddha
Tooth Relic Temple and Museum with
Senja-Cashew
everyone evacuated orderly to the assembly area. Community Club
Children from the child care
centre participated in fire drill
exercise to practise what to do
in the event of a fire.
UEMS HQ colleagues
participated in annual fire drill at
UE BizHub Central
The crowd evacuated and gathered at the assemble ground in
an orderly manner.
17
UEMS
Times2016
UEMS Annual
Dinner & Dance
The theme for UEMS Annual Dinner & Dance for this
year was “Around the World” and was held at the
Marriott Hotel on 30 September 2016. More than 300
UEMS staff graced the event and many dressed to the
theme in beautiful costumes from around the world.
An evening of sumptuous food and games commenced
right after the opening address by Ms Tan Cheh Tian,
General Manager, who thank all UEMS staff for the
hard work and contributions over the past one year.
The audience were delighted to hear the achievements
and new projects secured by the Company in 2016 and
look forward to the exciting plans in the coming year.
Our staff were very spontaneous and participated fully
in all the games.The night concluded with lucky draw
prizes given out to all the lucky winners! Overall, it was
a very successful and enjoyable event with endless
laughters as the stage performance and games Opening speech by Ms Tan, General Manager
thoroughly entertained the crowd in the ballroom.
Flight passengers
Dressed
in beautiful costumes
and ready to board
the flight with first
class boarding pass
18
UEMS
TimesUEMS Annual Dinner & Dance
Active
Participation
in games
19
UEMS
TimesVoting for
UEMS Annual Dinner & Dance
the Best Dressed
draw
s
C ongratula tions
er
Lucky
n
in
w
beaming
with
joy
20
UEMS
TimesUEMS Annual Dinner & Dance
GROUP PHOTO
21
UEMS
TimesUEM Edgenta
Integration
UEM Edgenta’s Managing Director / Chief Executive
Officer (MD/CEO), Azmir Merican, made a trip to
Singapore on 15 December 2016 in conjunction with
the completion of the acquisition of Asia Integrated
Facility Solutions Pte. Ltd., the holding company of
UEMS Pte Ltd (‘UEMS”).
Being the first day of business transaction, Azmir,
together with the CEO of UEMS, Chan Cheow Hong,
jointly briefed senior managers from both companies
on the vision for the combined entity and the strategic
direction for 2017 at our head office in Singapore.
Also in attendance were representatives from UEM
Edgenta’s senior management team comprising
Head of Business Development, Ahmad Yusri Yahaya;
Head of Corporate Planning, Low Chee Yen; Head
of Legal, Johanna Ibrahim; Head of Organisational
Development, Saravanan Karumanan (SK); Chief
Financial Officer, Dato’ Jezilee Mohamad Ramli;
General Manager, MD CEO’s Office and Head of
Energy Services, Sharon Ruba Krishnamurthy; Head
of Township Management Services, Alastair Mc
Cracken; and Head of Corporate Communications,
Adelina Hayden.
During the visit, Azmir and his senior management
team also went on a tour of UEMS’ head office, and
concluded the fruitful event with a dinner hosted by
UEMS at Mamanda Restaurant in Singapore.
22
UEMS
TimesUEM Edgenta Integration
23
UEMS
TimesTraining 24 UEMS Times
Training
Snapshots
of our staff attending
training courses, about
50,000 training
hours achieved in year
2016.
25
UEMS
TimesImprove
Productivity
SKH @ AH implements
UETrack™–Linen Through
UEMS manages Linen as part of service
offering to Housekeeping customers.
During this engagement, there are 3
different levels of services that are
UETrack™
s u p p o r te d b y L i n e n d e p a r t m e n t .
These include receiving of clean linen
from launderers, distribution of linen & periodic
Systems
Inventory of linen among its primary processes.
By Srinidhi Gopalakrishna
UETrack™-Linen system fulfils these primary
processes through its innovative and simple
design that enables both customers & linen
staff to perform tasks more efficiently by
automating routine processes.
Technology Services team has completed
its imple me ntation of UE Trac k™L ine n
at SKH @ AH as part of the continued effort to bring Kudos to
p ro du c tivit y at wo r k . D u r ing this im ple me ntatio n ,
the technology services team engaged our customer to
External Façade
understand the challenges of Linen functions to develop a solution (EFM) Team for
that can be accessed by a mobile or a tablet. We wish to also
thank our customer at SKH for extending their support through Implementing T he EFM team , led by
Mo ha m e d F i rda us , has
this project. UETrack™ worked closely with
Te c h n o l o g y t e a m t o
This year, EFM team has brainstorm for solutions and
UETrack™-MSFS completes its embraced technology in the ideas and has successfully
implemented UETrack™-EFM
roll out at FM sites form of UETrack™-EFM to
on site.
further improve its service
UETrack™-Multi-Site Facility delivery that benefits the
Services (MSFS) has been customers. UETrack™-EFM
rolled out and used by the has features that gives
Facilities Management team a snapshot of ongoing
for SingHealth polyclinics. projects, daily updates of
With this roll out, St.Luke’s staff attendance, planned
and BTR have also upgraded vs actual resources,
their facility maintenance inspections and many other
system to its newest upgrade features.
UETrack™ -MSFS.
UETrack™-System ensures
all project related document
is accessible online by
the relevant project team.
Manpower utilization of
each project along with the
project status can be seen
on daily basis. And most
importantly, information is
readily accessible through
mobile phone device.
With an increasing need for
use of technology to manage
mobile resources, MSFS
offers tracking of mobile
staff who are required to
visit multiple sites in a day to
handle FM Service requests.
The system is equipped
with various features that
allow customer to have
access to issues related to
FM Services, including staff
on duty and their locations.
With its Smar t Assign
p r o g r a m , U E MS h o p e s
to further increase work
productivity and efficiency
in communications.
26
UEMS
TimesCorporate Social Responsiblility
CSR Event
Visit to Bethany
Methodist Nursing Home
As part of our ongoing commitment to Corporate Social
Responsibility (CSR), UEMS organized a visit to Bethany
Methodist Nursing Home on 26 August 2016 for a session
of games and activities with the residents.
A total of more than 80 residents from Bethany Methodist
Nursing Home and UEMS staff participated in the event.
It was a joyous session as we played Bingo game and sang
along together.
Cash donations from UEMS staff were used to prepare
refreshments for afternoon tea time and Bingo games
prizes for the residents. We also donated daily necessities
such as rice, oil, biscuits and beverage to the nursing home.
We look forward to organizing more CSR events as we
experience greater meaning and purpose as a Company
and make a difference together to a worthy cause.
27
UEMS
TimesCorporate Social Responsiblility
CSR Event
Before
UEMS Staff
Participated in
Hair for
Hope 2016
After
In tandem with the company’s
effor t in CSR initiatives,
UEMS staff from Alexandra
Hospital and Technology
Services participated in the
fundraising event, held at Our hair
Vivocity on 31 July 2016. has Grown!
Hair for Hope 2016, a signature fundraising campaign
organized by Singapore Children’s Cancer Foundation,
is a head-shaving event that raises funds and awareness of
childhood cancer. All funds raised from the annual Children’s
Cancer Foundation (CCF) campaign will help to fund critical
programmes and services for CCF’s beneficiaries.
The enthusiastic UEMS team comprises of Carmen Choo,
Grace Khor, Arumugam Subramaniam, Naw Eh Tamalar,
Tin Moe Thu, Mohamad Syahir Bin Mohd Azli, Kovalarassan
Kaliappan, Boddupali Venkatesh, Sripath Chandra Reddy,
Mashetti Karthik and Aneesh Periye had their heads shaved
during the event. The team aimed to show their fullest supports
and help in creating more awareness of childhood cancer
among their families and friends through the symbolic gesture
of shaving the head bald.
28
UEMS
TimesProject Highlights
Start-up Managing
Agent Contract for
Our Tampines Hub
By Mark Teo
Our Tampines Hub (OTH), Singapore’s first-ever integrated
community and lifestyle hub led by People’s Association, will
open its door across 3 phases.
UEMS was awarded the Managing Agent contract for OTH
commencing on 1 June 2016. The mobilisation of the contract
involved recruitment of staff, setting up of management office,
preparing and developing standard operating procedures to suit
the operating requirements, taking over of premises from main
contractor as well as coordinating with incoming stakeholders
and tenants.
The Facilities Management team has worked closely with
various stakeholders and has also displayed much perseverance
and great teamwork to overcome challenges along the way.
Chief Monk Handover
Ceremony in
Buddha Tooth Relic
Temple and Museum
By Andrew Chong
18 October 2016 marks a momentous day for Buddha Tooth
Relic Temple and Museum (BTR) as the Investiture Ceremony
of Venerable Shi Pu En as the 2nd Chief Abbot was held.
UEMS is honoured to be the appointed managing agent of BTR
and witness the significant moment on that day. The Facilities
Management team has displayed excellent team spirit and put
in much efforts to ensure all the FM services are in good order
to support this important event.
29
UEMS
TimesProject Highlight
Singapore
Night Festival
@ National
Design Centre Showerthoughts
By Melinda Ng
As one of the venue partners for Night Festival
Singapore, National Design Centre (NDC) has
been a hot spot for the anticipating event.
This year August was no exception at NDC
when the Festival was unveiled. The Facilities
Management and Events team from UEMS
worked collaboratively with the organizers,
designers, and artists to ensure the setup
a n d mainte na n c e we re read y fo r th e
overwhelming crowd.
Of the three Night Lights installations,
Showerthoughts located at Gallery 1 was
obviously overrun by curious visitors. The queue
waiting to be awed by infinite lights formed
immediately after the show just started. The
queues snaked through the Atrium where there
was Komorebi 2 (a Japanese term roughly refers
to the sunlight that filters through tree branches
and leaves) performing the symphony of lights
and shadow. At the Water Feature of NDC, visitors
were excited as they transformed into drummers
at the interactive installation of Light Force,
Night Falls.
Komorebi 2
Light Force,
Night Falls
30
UEMS
TimesProject Highlight
Summer Break
Cleaning @ INSEAD
By Cheryl Mercader Fajardo
July 2016 marks the start of two-month summer break at
INSEAD. This is also the period when our Housekeeping team
work hard together to complete the scheduled periodic cleaning
to prepare the campus for the new school term. Thorough
cleaning of the entire campus was systematically completed
by the team of hardworking and energetic housekeepers.
Hellen Keller said, “Alone we can do so little, together we
can do so much”. And true enough, the team performed Hi-jet cleaning along the walkway
exceptionally well as a whole.
Housekeeper
Cleaning Motorized Road giving the floor
the signage Sweeper in action a good mop
PSD Staff Area
Project Management
Works for PSD and
PMO Offices
By Angeline Kho
We are pleased to announce
that our two Project
Management projects for PMO Staff Area
the Public Service Division
(PSD) and the Strategy
Group, Prime Minister Office
(SG-PMO) at The Treasury
have been successfully
completed in January 2016
and May 2016 respectively.
The project completion were
officially handed over in July
2016. The users moved into
their new premises and have
since settled in comfortably.
31
UEMS
TimesProject Highlight
Senja-Cashew Setting up
Community Club
of event for
movie screening
National Day and concert .
Celebration
By Paul Lim
UEMS Facilities Management team
supported in the Community National
Day Celebrations (CNDCs) organised
by the People’s Association (PA)
Grassroots organisation (GROs).
Supported in crowd
control, planning and
setting up booth for
games and food, and
distribution of NDP
funpacks
Lying In State
@ Parliament House
By Angela Lim
The late former President, Mr S R Nathan, received a
state funeral at Parliament House on 26 August 2016.
More than 20,000 members of public attended the
lying in state (LIS) at Parliament House to pay their
respect.
UEMS Facilities Management team, the appointed
Managing Agent for Parliament House, had worked
round the clock to ensure the building was presented
at its optimum condition for dignitaries and the public
during the LIS event.
Our client from Parliament House complimented the
team effort in ensuring smooth operation of building
systems throughout the 4-day event.
32
UEMS
TimesProject Highlight
UEMS has just purchased the latest NEO Autonomous
Effective Use of Floor Scrubbing Robot for our Housekeeping team at
KKH. We are the first company in Singapore to bring in
Smart Robots Can this autonomous floor scrubbing robot. The robot will be
used for cleaning of the long and wide retail corridors as
Enhance Our Work well as the lobbies at Basement and Level 1. Previously
our housekeepers would need to operate the ride-on
Productivity and scrubber to perform cleaning, however the result may not
be consistent as the machine is manually operated.
Efficiency The autonomous Robot – Neo is equipped with a wide
variety of state-of-the-art technologies comprising wi-fi,
By Sally Ong 4G, GPS, laser and 3D camera. The web-based interface
allows real time monitoring and analytical reports which
provide feedbacks on cleaning plans and uptime reports.
As part of our mechanization programme to increase
productivity, the latest model of smart robots are
introduced at various facilities. Housekeeping team at NUH
Medical Centre is proud to operate smart robot, Muratec
Buddy Autonomous Floor Scrubber Drier. It is being used
Steven Chew, Account
at the wide corridors of the retail and clinical areas, as well D i r e c t or of U E M S
as the main lobby of the medical centre. is excited with this
The autonomous scrubber – Buddy is equipped with new robot as it helps
the team to increase
sensor that detects obstacles, voice guidance and driving
productivity.
record for safe operation. It can memorize different
desired cleaning paths and run on autonomous mode
that replicates the same path as what our housekeepers
had earlier operated.
Mo h a m e d Jo f f r i ,
Housekeeping Manager
at NUH Medical Centre
demonstrating how to
operate the Buddy while
it replicates the cleaning
path as he walks. The ease of use of smart robots enables our
housekeepers to operate easily and allows them
to focus on higher value cleaning work, while the
robots aid in repetitive yet consistent scrubbing
and drying of the floor area. The effective cleaning
performance of the smart robots are definitely
great buddies to our team as they enhance work
productivity and efficiency.
UEMS is a Corporate
Sustaining Partner In addition, UEMS representatives, Ms Tan Cheh Tian,
of International
General Manager and Mr Fredrick Wong, Director
(Facilities Management) joined as the members of
International Facilities Management Association (IFMA).
Facilities Founded in 1980, IFMA is the world’s largest and most
widely recognized international association for facility
Management management professionals, supporting 24,000 members
in 105 countries.
Association (IFMA) The membership relationship with IFMA provides good
networking platform for the Facility Management (FM)
professionals to advance their knowledge and skills as
By Fredrick Wong well as learn the best practices in FM industry.
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UEMS
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