Operational Considerations of Deploying EES Kiosks at a Land Border
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Operational Considerations of
Deploying EES Kiosks at a
Land Border
Andy SMITH Kier-co GERRITSEN
Head of Business Development, Business Development Director,
Border Management & Government Services Border Management
E-Mail: andy.smith@sita.aero E-Mail: kier-co.gerritsen@sita.aero
Mobile: +44 (0)7785 223257 Mobile: +31 6 11 58 55 26
Topics for Discussion
The Eurostar Experience
• Collaboration & Co-creation
Confusion & Conflict with GDPR
EES & Seamless Traveller Programmes
Should RTPs be Reconsidered?
Empowering the Traveller
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Border Automation Hardware
BBC Click TV Article on SITA Border Management:
https://youtu.be/laeSuws-mE0?t=687
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Kiosk Components 6 | Confidential | © SITA 2019
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Basic Operational Flow
“Eurostar selected SITA to provide a
kiosk for an experimentation with the
BioThenticate
PAF Systems French Ministry of Interior.….
Server
We quickly agreed that a collaborative
approach with Eurostar, the French
Ministry Interior and SITA was essential
Traveller with Paper Receipt to the programme’s success. …. All
Phase 2 members work extremely well together
biometric retrieval
Traveller (No Receipt) and this experimentation may lead to a
standard concept that can be used by
Pre-Processed Traveller other operators.
PAF Primary Line
I would encourage others looking to
implement border technology for
Phase 1
improved passenger processing or EU
Phase 2
Entry-Exit System (EES) compliance to
Phase 3
adopt a similar collaborative approach.”
Jean-Michel Gauvrit, Head of Station
Optimisation, Eurostar
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Eurostar France Kiosk Trial: Business Process Map 9 | Confidential | © SITA 2019
Monitoring Screen Mock-Up 10 | Confidential | © SITA 2019
Monitoring Screen Mock-Up 11 | Confidential | © SITA 2019
What have we learned? Biometrics WG report Pre-enrolment & RTP
Biometric Acceptance
% of passengers
willing to use
biometrics instead
of passport or
boarding passMore Automation, Less Stress
SECURITY 36%
PASSPORT 25%
BAG DROP 21%
CHECK-IN 14%
BOARDING 12%
BAG TAG 11%
BOOKING 9%
Level of self-service implemented % of passenger having negative emotions (stress)Biometrically Enabled Gates and Kiosks Everything
MOBILE ASSISTED SELF-SERVICE SELF-SERVICE SECURITY BORDER AIRLINE DEPARTURES SELF-SERVICE ASSISTED IMMIGRATION
CHECK-IN CHECK-IN CHECK-IN BAG DROP SCREENING CONTROL LOUNGE LOUNGE RETAIL BOARDING BOARDING
ACCESS & WAYFINDING
15 | Confidential | © SITA 2019WG EES REPORT: " It is evident that additional work is still required, this time however in the area of the detailed border control processes, which are, in many cases, dependent on the ICT solutions to be used. The working group therefore strongly recommends that the results illustrated in this document shall be used as input for complementary discussions which shall address extensively the detailed processes themselves and how the border authorities will be prepared to implement them prior to the EES EiO." 26-3-2019
What is remaining challenge following the EES-wg report?
• Create specific use-cases for your specific location;
• Each location has its own process, logistics infrastructure, flow,
resources and therefore IT-support;
• Technical solutions are highlighted in the report and more or less
defined, nothing innovative to be expected soon;
17 | Confidential | © SITA 2019Reduction of the problem 18 | Confidential | © SITA 2019
Mobile pre-registration and RTP Significantly reduction of the problem
Early Travel Registration: View the submissions on the Govt website
When you really want to control your border...this is reality DIGITAL TWIN represents your local environment, movements, inbound/outbound, Border Control Resourcing and asset management.
Digital Twin
Video of Digital TwinTraveller Centric Solutions
Travel Authorization Mobile ETA Interactive Advanced Electronic Landing
Mobile Biometric Identity™ Forms
(iABI™)
23 | Confidential | © SITA 2019Summary
Technology
Travellers are using
EES is about much Collaboration & partner of choice is
biometrics; need to
more than border Co-Creation is ideally placed to be
futureproof
automation essential part of your co-
investment
creation team
Andy SMITH Kier-co GERRITSEN
E-Mail: andy.smith@sita.aero E-Mail: kier-co.gerritsen@sita.aero
Mobile: +44 (0)7785 223257 Mobile: +31 6 11 58 55 26
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