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ISSUE 2 | 2022
ON NEWS
YOUR ONTARIO NORTHLAND EMPLOYEE NEWSLETTER
Passenger Rail Making its Long-Awaited Return to
Northeastern Ontario
Premier Doug Ford and Minister Mulroney were services, connecting northwestern Ontario from
in Timmins in April to announce a $75 million Sault Ste. Marie to Thunder Bay and all the way to
investment for the return of passenger rail. The Winnipeg, Manitoba and I look forward to many more
proposed service would operate from Timmins to milestones ahead.”
Toronto with a connecting service from Cochrane to
Timmins, a welcome connection for those travelling A passenger rail service for northeastern Ontario
from Moosonee and the communities of the James means connecting people to businesses,
Bay Coast on the Polar Bear Express. entertainment, important medical appointments,
post-secondary education and so much more.
“Ontario Northland is leading the way in expanding It’s an alternative travel option that is modern,
access to transportation in the north,” says Tracy comfortable, safe and good for the environment. The
MacPhee, Sr. Director of Passenger Operations. “In new passenger rail service will bring transportation
recent years, we’ve expanded our motor coach closer to where northerners live and work, expanding
-2-
access to transportation and economic opportunity. There that the work has already started to create bus schedules
are environmental considerations too. Riding a passenger that will provide seamless connections with the passenger
train is more fuel-efficient than driving, replacing dozens rail. “Building new schedules before the passenger train is
of cars, reducing emissions and improving travel times for officially in service, will build interest and ridership, which
passengers. will help make the rail service more sustainable,” says Tracy.
“We have learned so much from our passengers and “We have an exciting few years ahead of us to bring the
communities over the years,” states Tracy, which allows passenger train service to fruition,” continues Tracy.
us to continually adapt and enhance the passenger “There is a multi-disciplinary Project Team working behind
transportation services we provide. “Through our customer the scenes to move us through this next planning phase.”
satisfaction surveys, community outreach and the daily For Tracy and the passenger operations team, their prime
feedback we receive through our customer service agents area of focus is always the passenger experience. “We’re
and drivers, we know what passengers and communities excited to start mapping out the employee structure to
expect, and their voice will be reflected in the new service. support the service, amenities and service offerings,
The newly formed Accessibility Advisory Committee will schedules, the equipment needed, ticketing and so
also help provide lived experiences from our customers’ much more.”
perspective, and we will make sure we’re incorporating
their feedback into the design of the service, to enhance “We have the experience and capability to make the
accessibility for everyone.” revitalized passenger rail service a true success,” says
Tracy.
We plan to offer a service that will attract even more
northerners to choose this travel option when considering Ontario Northland has been providing passenger services
travel along the northeastern corridor. As Tracy and her in northern Ontario for 85 years, connecting communities
team gets to work on the next stage of planning and design and people, providing tourism opportunities, and driving
for the new passenger rail service, she is quick to mention economic growth.
Meet Our Commissioners
Get to know your Ontario Northland Transportation
Commissioners!
In this issue of the ON News, we are featuring
Lynne Innes.
Lynne Innes is a proud member of Moose Cree First
Nation and a life-long resident of Moosonee.
She began her career as a Registered Nurse, then
attained her master’s degree in Nursing and certification
as a Primary Health Care Nurse Practitioner from
Laurentian University. After completing her graduate
studies, Ms. Innes returned home to provide care for
her community and to raise her three children, Camryn,
Carter, and Kiera in their traditional territory.
Recently, Lynne has completed all the requirements
and credentialing for the Certified Health Executive
designation with the Canadian College of Health
Leaders and continues her studies at the Rotman
School of Business at the University of Toronto. In her spare time, Lynne loves to be on the river,
fishing and enjoying spending time with her family at
In 2018, Lynne was appointed the Vice President of their camp and coaching her kids’ hockey and soccer
Clinical Services & Chief Nursing Executive for the teams. Most recently, Lynne also serves as a Director
Weeneebayko Area Health Authority and assumed on the Ontario Hospital Association board, as a School
the role of President & Chief Executive Officer in Board Trustee, and as the Vice Chair of the NAN Task
June of 2019. Force Team.
-3-
Enhancing Records, Data and Information
Management at Ontario Northland
Managing Information and Data as Assets • mitigating related operational, legal, and reputational
risks
The majority of employees at Ontario Northland create
and handle information every day as they carry out their • building compliance with the 2021 Governance
jobs. Information, including business records, resides and Management of Information and Data Assets
in a variety of locations, systems, and formats. It both Directive and other legislative and government
supports and documents the work we do, the decisions requirements.
taken and actions that are carried out. The idea of Ontario
Northland’s information being an asset just like our Privacy, RIM and ITS will continue as separate programs
physical, financial and human assets, might be a new idea with their own goals, objectives and workplans, but will
to some. But just like managing any other asset, when the come together where there are opportunities to align and
management of information is optimized, we maximize its manage information and data collectively from a strategic
value to the organization. and enterprise-wide standpoint.
Information management is about knowing WHAT
information we have, WHERE it is, WHO can access it, IMT’s Goals, 2022-2023
HOW we can use it, and HOW LONG we have to keep it.
When information is properly managed, employees can • Align and coordinate organizational practices where
have greater confidence in the information they are basing privacy, records and information management and ITS
their decisions on and can trust that they are relying on overlap (e.g., development of new systems like the EAM
complete and accurate information. Ontario Northland software)
can ensure compliance with legislative, regulatory and
government requirements, and maintain an accurate • Work with the Planning & Change teams, integrating
record of our operations and services to Ontarians. information management practices into project
development from the beginning (e.g., Enterprise
Resource Planning)
• Coordinate stakeholder engagement:
- Information gathering to determine current state
- Education & training
- Communications
Where can employees find more information?
Visit the IMT’s page on the Junction or speak with a
member of the IMT!
IMT Contacts
Meet the IMT PRIVACY: Carrie Girard, Governance and Privacy
Manager
The Information Management Team (IMT) is a new
RIM: Carolyn Harris, RIM Specialist
strategic alliance between the Legal Services & Corporate
Governance and Information Technology Services (ITS) ITS: Dave Bissonnette, Senior Systems Analyst
departments. The team includes representation from Chester Smirle, Manager of Information
ONTC’s privacy, records and information management Technology Services
(RIM), and information technology units. The IMT will work
together to achieve the following shared goals:
• enhancing the management of information and data Executive Sponsors
assets across all ONTC divisions – making it easier for
you to find and manage the information you need and Donna Jaques, General Counsel
create in your job! Chad Evans, VP Strategy and Corporate Services
-4-
Transportation Trailblazers – Women Take Industry by Storm
9% higher than the Rail Transportation industries’ female
participation rate (13%) and 10% higher than the Truck
Transportation industries’ female participation rate (12%).
Although we’ve made significant progress over the
years, women may still face challenges when entering
the historically male-dominated transportation industry.
Ontario Northland is here to support the female workforce
and ensure that they feel welcomed, empowered and
valued.
In honour of International Women’s Day, we’re featuring
past employee Marjorie Wright and current employee
Sarah Verge.
-----
Celebrated annually on March 8th, International Women’s Marjorie Wright (née Williamson) worked in the offices
Day (IWD) is a global day celebrating the social, economic, of the Temiskaming and Northern Ontario Railway and
cultural and political achievements of women. The day also was the first Canadian woman to act as a delegate at the
marks a call to action for accelerating gender parity. American Brotherhood of Railway and Steamship Clerks.
Over its 120-year history, Ontario Northland has seen
many women walk through its doors and take on a wide
variety of roles across the company. Early on, women were
often employed as switchboard operators, dispatchers,
dining car servers, and office workers. These days, Ontario
Northland is proud to have many tradeswomen among our
ranks (including car(wo)men, fore(wo)men and electricians)
as well as motor coach operators, engineers, and business
professionals.
We’ve come a long way – from when there was often only
one (or none!) woman in the room to today, where women
are at the decision table driving change. Currently 50%
of our senior leadership team is represented by women
- including our very own President & CEO Corina Moore.
Ontario Northland’s female participation rate (22%) is Courtesy of the North Bay Museum
Employee Profile: Sarah
Verge, ONTC’s First Female
Painter
Recently, Ontario Northland had the pleasure of hiring
its first ever female painter in its Paint Shop’s history.
Sarah Verge was hired in February at our North Bay
Remanufacturing and Repair Center’s Paint Shop.
A self-taught painter, Sarah was excited to expand her
skillset and learn new techniques at Ontario Northland.
Previously, Sarah had worked on a powder coating line
at Warner Custom Coating in Guelph, moving to Nordic
Minesteel and then painting dump trucks at Gincor in
Mattawa.
-5- Sarah was eager to work on large locomotives and over Sarah enjoys gardening and spending time with her two the last few months she has worked on Metrolinx cars and children. locomotives throughout different stages of production from priming to full paint jobs. Sarah has been training under Ontario Northland’s experienced painters, something she thinks is a great opportunity saying, “I’ve heard they’re some of the best painters!”. Although painting may be a traditionally male-dominated trade, Sarah has never let that stop her from doing a job that she enjoys. Speaking of her new co-workers, “Everyone has been really nice and welcoming”. Ontario Northland is always looking to hire tradespeople, especially with the potential of a future expansion of the Paint Shop. President & CEO Corina Moore stopped by the Paint Shop to introduce herself and learn more about what attracted Sarah to Ontario Northland. “We need to show women like Sarah that they have a place in trades,” says Corina. “We offer fantastic training and apprenticeship programs that can set up individuals for a longstanding and rewarding career in trades.” Originally from North Bay, Sarah returned after living in Southern Ontario to be closer to family. In her free time Cochrane ‘Sugar Shack’ Demolished The Sugar Shack in Cochrane was demolished on March 31, 2022. The structure was built in 1990-91 and employees affectionately nicknamed it the Sugar Shack. It was once used for storage for the Station Inn Restaurant, then On Board Services (OBS) needed it for freezer space when the Polar Bear Express menu was expanded. Once it was no longer needed for storage it was converted into a space for the train crews to work before train time. The train crews have now been moved by the shops in an ATCO trailer. In Memoriam We would like to extend our condolences to the families and friends of our pensioners who have passed away. Name Last Position Held Department Years Worked Gerald Morgan Conductor Transportation 1954-1990 Victor Turcotte Supervisor Passenger Operations Passenger Services 1955-1990 Allan Jones Carman Mechanical 1957-1994 Reginald Andrews Carman Lead Hand Mechanical 1958-1994 Sylvio Ricci Carman Mechanical 1952-1990 John MacLean Carman Helper Mechanical 1970-2004 Rock Leveille Track Program Supervisor Infrastructure 1983-2018 Bryon Wilson B&B Gang Foreman Infrastructure 1982-2016 Scott McLean Carman RRC 2004-2017 John Kappel Network Services Technician Telecommunications 1961-1996 Raymond Hebert Signal Maintainer Infrastructure 1953-1990
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Ontario Northland On-track
for Sustainable Future
“Climate change”, “sustainability”, and “environmental
protection.” These are hot topics not only across
the country, but the entire world. Individuals and
corporations alike realize that it is important (and
imperative!) to reduce their environmental footprint.
As an organization, a commitment to environmental
protection and climate change resilience is increasingly
expected from critical stakeholders, including employees,
customers, government, industry partners, the public
and Indigenous communities. Further, it has been shown
that organizations that invest in sustainability benefit from
greater operational efficiencies and cost savings, not to
mention improved employee engagement, retention and
morale.
In the recent ON Voice Survey, only 47% of our
employees agreed that Ontario Northland is committed
to minimizing its impact on the environment. While some
initiatives are already underway, we know that we can
continue to grow and improve in this regard. Through the
newly created Sustainability Program and Sustainability
Committee, Ontario Northland hopes to do just that.
Sustainability Program
While providing essential transportation services
that connect northern communities and businesses,
Ontario Northland is increasingly conscious of the Introducing Ontario Northland’s Sustainability
impact its operations have on the environment, as well Committee
as the potential adverse effects of climate change to
its operations. During 2021, an internal Sustainability To steer the Sustainability Program, an internal
Program was initiated as a result of Ontario Northland’s Sustainability Committee comprised of key departmental
Executive Team’s desire to increase its commitment to managers and specialists was formed in October 2021.
environmental sustainability. Chaired by Environmental Specialist Joe Viscek, the
Sustainability Committee will lead in the development,
“By providing more sustainable travel options to implementation and tracking of sustainability initiatives
individuals and businesses with our buses and trains, related to each of the environmental Material Factors listed
Ontario Northland is providing alternatives that reduce the above.
adverse impacts on the environment and global warming,”
says Chad Evans, VP of Strategy and Corporate Services. These sustainability initiatives will be developed and
“We are examining ways to intentionally establish and propelled forward by all levels of our dedicated and
improve sustainable practices when making business knowledgeable Ontario Northland workforce, from
decisions.” “boots-on-the-ground” front-line workers and staff to the
executive level.
The Sustainability Program is a new initiative with the
purpose of building, fostering and promoting Ontario “We know from experience, that change begins with our
Northland’s commitment to environmental responsibility. employees. As part of this program, we are encouraging
The following four Environment Material Factors will be employees from all levels to get involved and speak to any
the initial areas of focus for the committee: committee member with their sustainability ideas,” says
Chair Joe Viscek.
1. Climate Change Resilience
2. Greenhous Gas Emissions Reduction Overall, Ontario Northland’s sustainability efforts will lead
to meaningful improvements to our environmental impacts
3. Facility and Waste Management and climate change resilience in our workplace and the
4. Responsible Procurement Practices communities in which we work, helping to preserve our
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beautiful landscapes, abundant wildlife and clean air and • Rail Infrastructure: Paul-Andre Lajeunesse, Director Rail
water for generations to come. Infrastructure
• Rail Mechanical: Lonnie Little, Director Rail Mechanical
Committee Members • Remanufacturing & Repair: Justin Haight, Supervisor RRC
• Passenger Services: Martin Bizier, Operations and Capital
Our dedicated committee is here to support you, please do Project Analyst
not hesitate to reach out! We look forward to collaborating • Transportation Services: Steve Loranger, Manager Train
with your team as you work towards achieving your Service
sustainability goals. • Procurement: Claude Levasseur, Stores Supervisor, Jason
Baker, Manager Strategic Procurement
• Executive Sponsors: Chad Evans, VP of Strategy & • Org Change & Engagement (OCE): Rachel Domanico,
Corporate Services and Donna Jaques, General Counsel Internal Communications Specialist
and ESG Lead
• Committee Chair: Joe Viscek, Environmental Specialist Watch for further communication as our committee
• Facilities: Robert Bouffard, Sr. Manager Facilities evolves and grows.
Paint and Car Shops Trialing PPE Recycling Program
With over 750 employees, Ontario Northland consumes surgical masks, ear plugs, safety glasses and disposable
large amounts of personal protective equipment (PPE) gloves (latex, nitrile, and vinyl). Once the Zero Waste box
every day (pre- and post-COVID-19) including face masks, is full, the box is returned to the recycling facility with a
ear plugs, latex, vinyl and nitrile gloves, and safety glasses. prepaid return label affixed to the box.
All these items are disposed of after their usable life and
find their way into local landfills as recycling of these Upon arrival at the recycling facility, the items are sorted
materials doesn’t exist anywhere in the North. Our landfills into categories based on material composition (rubbers,
are then burdened with these hard-to-breakdown materials. metals, non-woven plastic, etc.) by utilizing a wide array
For instance, nitrile gloves can take up to 200 years to of sorting technologies including manual sortation,
decompose and polycarbonate safety glasses are not size separation, sink/float, optical, air density, gravity,
biodegradable. magnetic, etc. The different material types are then sent
for processing to recycle the materials into usable forms.
One of the areas of opportunity identified in the recent ON For example, non-woven plastics are recycled into plastic
Voice Survey, was ensuring that we, as a company, are pellets and granules and metals from face mask nose
committed to minimizing our impact on the environment. bridges are manually removed and smelted into new bar
Mark Roelcke, Director of Car Shop Operations, saw the stock and metal sheeting. In addition, gloves are processed
abundance of waste caused by the use of PPE as the into a rubberized powder which is used for flooring tiles,
perfect chance to improve on our promise to operate more playground surface covers and even athletic fields.
sustainably.
Departments across the organization
Mark recognized that if we can somehow divert these items are encouraged to implement
from our landfills and source a company that is capable of similar programs where appropriate.
recycling them, “we can not only have a positive impact on Managers/Supervisors can simply visit
our environment but continue to elevate our standing as https://zerowasteboxes.terracycle.ca/
a forward-thinking agency who cares not only about our and select a recycling box depending
environment but future generations to come.” on the size and materials they’d like
to recycle. There is an associated
After some research, Mark was able to locate a company cost for each box which covers the
based out of Toronto called TerraCycle that offers recycling full cost of shipping and recycling
services for a wide array of products that aren’t covered of these products (ex. the large box
by local recycling programs including PPE. He submitted is capable of holding approximately
an order for multiple “Zero Waste” boxes and once arrived, 20,000 used face masks which
they were placed in high traffic areas throughout the Car translates to a cost of $.02 per
Shop and Paint Shop. mask for this service).
Through tailgate meetings, the presence and purpose of
the “Zero Waste” boxes was communicated to all staff and
employees who were encouraged to use these boxes to “Zero Waste” box at the
deposit their used non-woven plastic-based masks, RRC Car Shop entrance
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The committee at their first meeting in December 2021.
Passenger Services’ New Accessibility Advisory Committee
The Passenger Services Division of Ontario Northland The Committee members include:
is pleased to introduce their Accessibility Advisory
Charles Tossell, Sudbury, ON
Committee with six members of the public receiving their
Dorothy Macnaughton, Sault Ste. Marie, ON
Appointments in October 2021.
Jake Beaton, North Bay, ON – not pictured
John Ezekiel, Barrie, ON – not pictured
In alignment with the Accessibility for Ontarians with
Madelaine Kioke, Timmins, ON
Disabilities Act (AODA) and the Integrated Accessibility
Marcia Yale, Huntsville, ON
Standards Regulation (IASR), the Accessibility Advisory
Committee provides a forum for consultation and
collaboration on initiatives relative to improving the Internal Ontario Northland members:
accessibility of the passenger services division for persons
Earl Segriff, Herb St. George and Rebecca McGlynn.
with disabilities whether they be passengers, employees,
visitors, or other members of the general public. The
committee has had three meetings to date– December,
January, and April. For more information about the Accessibility
Advisory Committee or about the AODA and the
IASR and how it relates to your work, please contact
accessibility@ontarionorthland.ca
-9- Welcome New Employees Since January 2022, 68 employees have joined us. Be sure to introduce yourself and personally welcome them to Ontario Northland! Courtney Day-Taylor Bradley Vanword Jerome Edwards Frankie Mann ITS Support Analyst Electrician Cleaner Spare Housekeeper/Front Desk North Bay North Bay Cochrane Cochrane Danny Roy Kevin Hamilton Brooke Martin Lesley Lawrence Electrician Machinist Spare Housekeeper/Front Desk Legal Counsel North Bay North Bay Cochrane North Bay Carolyn Harris Randy Lamothe Jason Cook Nirupama Balu RIM Specialist Painter Bus Operator Project Manager North Bay North Bay North Bay North Bay Dakota Church Carson Emans Albert Ferguson Dana Wood Customer Serv. Unit Clerk Cleaner Bus Operator Bus Operator Englehart Cochrane Thunder Bay North Bay Mark O’Neill B.M. Adnan Natalie Rochefort Anne Dauphinais Maintenance Mgt. Specialist Business Process Analyst Law Clerk Law Clerk North Bay North Bay North Bay North Bay Bob Pasichnyk Renee Demers Mark Fawcett Guy Lessard Leadhand Mechanic Business Process Analyst Spare Rail Traffic Cont. Maintenace/Building Operator North Bay North Bay Englehart Cochrane Jaspal Singh Tyler Murphy Mario Tremblay Rene Martel Spare CSSA Machinist Pipefitter Machinist Timmins North Bay North Bay North Bay Jessica Gramigna Kevin Willett Tyson Gardner Nicholas Vrbensky Project Manager Leadhand Mechanic Cleaner Electrician North Bay North Bay Cochrane North Bay Marshall Johnston Alain Lagassie Angela Ellis-Girard Kody Kant Electrician Painter Hotel Supervisor Track Labourer North Bay North Bay Cochrane Englehart Curtis Carr Galen Petrie Leslie King Gregory Hamilton ITS Support Analyst Production Worker Occ. Health Spec. Nurse Track Labourer North Bay North Bay North Bay Englehart Paul Beaurivage Ethan Plummer Isaiah Rose Kevin Stone ITS Support Analyst Production Worker Production Worker Track Labourer North Bay North Bay North Bay Englehart Jonathan Harvey Christopher Martin Catherine Schultz Gerald Desbiens Production Worker Conductor Trainee Refurb. Support Staff Track Labourer North Bay North Bay North Bay Englehart Elisha Findlay Michael Courtney John Giroux Robert Piche Production Worker Conductor Trainee Asset Knwl & Prfm Mgmt Spec. Track Labourer North Bay North Bay North Bay Englehart Stephanie Cormier Jessica Leblanc Kate Bondett Connor Viau Storesperson Conductor Trainee Comms & Issues Mgmt Track Labourer North Bay North Bay Specialist Englehart Clifton Johnson Jordanna Porter Alexander Buchanan Jonathan Eagle Production Worker Manager of Marketing Maintenance/Building Operator Track Labourer North Bay North Bay North Bay Englehart Jesse Freeman Kevin Connolly Caroline Leclair Brock Robinson Production Worker Mech. Operations Supp Mgr Spare Clerk Track Labourer North Bay North Bay North Bay Englehart Dylan Larose Sarah Verge Wesley Reed Alain Gagne ITS Support Analyst Painter Cleaner Track Labourer North Bay North Bay North Bay Englehart
- 10 -
Congratulations on your
Retirement
Eric
The Junction is Up and
Running!
In September 2021, Information Technology
Services (ITS) announced that Ontario Northland’s
current intranet would be receiving an update.
Named ‘The Junction’, this new online hub would be
built with the latest Microsoft software and services. Eric Rochon’s son Ayden snapped this picture of locomotive
engineer Peter Smith on his last (372 mile!) round trip on April
After months of hard work, the Junction officially 15th, 2022. Peter will be officially retired on June 10th after
went live on February 9th, 2022. “This launch almost 36 years.
is an exciting milestone in our journey towards
modernizing technology and software throughout
the organization” says Chester Smirle, Manager of
ITS.
The Junction features:
• A fresh new look and design for our internal
website
• Access to the documents and resources you need
(ex. expense forms, safety boot request forms) –
right at your fingertips!
• Content tailored specifically to you
• Mobile-friendly access, with or without connecting
to the VPN
Integration with all other Office 365 tools
ITS continues to work with representatives from all Staff gathered to celebrate Food
divisions and departments to ensure the most up- Services Coordinator Lillian
to-date and relevant information is available on the Laporte’s 19+ years of service
Junction. on her last working day, May 3rd,
2022.
Visit https://ontarionorthland.sharepoint.com/ to
explore our new, modern intranet. After 35 years, on July 10th,
2022 Janet Alexander is retiring.
The team also hosted a guided tour of the Junction Janet progressed with the
and Q&A session which you can find on Streams Shops all while juggling being a
under “webinars” or on the Dispatch app. wife, a farmer, a coach cleaner,
Lead Hand and a Relieving
If you have any questions about the Junction, Supervisor.
feel free to contact ITS at ext. 500 or
servicedesk@ontarionorthland.ca.- 11 -
Mental Health Week
The Human Resources team recognized Mental Health “Take a moment to walk in their shoes” – Delinda
week on May 2nd – 8th by sharing information and holding
virtual events for employees. Two mental-health focused “In order to truly understand others, you have
Lunch and Learns with special guest speakers from the
to take a moment to stop and listen. At the end
community were held including:
of the day, we all want to be heard, and to know
• Mental Health Yoga Practice with Krystal Henophy of that someone out there cares.” – Jennifer
Grounded Studios
• Navigating Change During Unpredictable Times Through
Mindful Grounding with Kayla Aelick of The HeadWay “Even if it is for a problem I cannot fix, that
Clinic does not mean I don’t have time to listen and be
empathetic.” – William
HR also held contests and activities on the ON Dispatch
App including daily Mental Health Trivia and a contest that According to the ON Voice Survey, our employees feel
asked employees to tell us how they show empathy for like they can be themselves and are treated with respect
a chance to win a Wellness Basket. Here are some of the at work – let’s continue to foster an empathetic, inclusive
great responses! and respectful work environment!
Best Wishes in Your Retirement
Pensioner Last Position Location
Alan Davidson Electrician North Bay
Kurt Nickmann Machinist North Bay
Irene Woollings Steward/Waiter Cochrane
Brent McLeod Track Technician Englehart
Grant Milller Trainman Cochrane- 12 -
Employees Make Their Voices Heard
Ontario Northland distributed its inaugural employee Northland’s values which will guide our organization and
engagement survey - the ON Voice Survey - this past improve the employee experience at Ontario Northland.
March. Employees had just under two weeks to provide Through voluntary focus groups, employees were invited
their honest feedback about what it’s like to work at to reflect on these values and identify the everyday
Ontario Northland and have a say in what matters behaviours we can all uphold to bring these values to life.
most to them. The survey was a huge success with an Stay tuned as we unveil these new values in the coming
outstanding response rate of 73% - the highest that months!
Deloitte has seen! Deloitte is the consulting firm hired to
assist us with the ON Voice survey, strategic plan and The ON Voice Survey will be redistributed yearly.
people and culture strategy. Having completed the first ON Voice Survey, we’ve now
established a baseline to monitor progress and ensure
The survey was done as part of Ontario Northland’s employees continue to have a voice in shaping the
broader initiative to reimagine its mission, vision and employee experience at Ontario Northland.
values. Since the survey’s release, the senior leadership
team has used the feedback received to refresh Ontario Take a look at the summary of the results here!
Strengths
78% 72% 72% 73% 65%
“toI amworkproudfor
“ Mymework gives
a feeling “ I would recommend
this company to “ I feel safe
while I’m “ Ontario Northland
does a good job
this company
” accomplishment
of personal people I know as a at work
” of contributing to
” great place to work” communities
”
Now the real work begins to improve the employee
Areas of Opportunity experience by addressing the areas of most concern.
There are already initiatives underway to improve the
Strategic Alignment: approximately 44% employee experience and those include:
44 % of respondents don’t have a clear picture
of the direction that Ontario Northland is • Refreshing Ontario Northland’s values and associating
headed behaviours to each of them and holding each other
accountable to live by them
Recognition: Only 56% of respondents
56%
agree that they receive appropriate • Enhancing recognition programs at Ontario Northland
recognition when they do a good job and introducing new ones
Well-being: 31% of employees would like • Designing and delivering a Leadership Development
31% to see more support for their well-being as program to enhance our management’s leadership
well as inclusion skills
Adapting to Change: Almost 40% of • Creating new employee engagement opportunities and
40 % employees feel they need some extra enhancing existing ones
support adapting to changes
Performance Management: Only 37% This is just the beginning of our journey
of respondents agreed with the sentiment
37%
that “at this company, people are held to improve the employee experience at
accountable for their performance” Ontario Northland, together.- 13 -
New Signage - Before
Company Clean Up and After
On Friday, April 22 employees from across the
It’s a sign! Ontario Northland is modernizing – and so
organization participated in a company clean up in
should our signage! Take a look at the beautiful new signs
honour of Earth Day.
created through a collaboration of our Passenger Services
and Marketing and Communications teams.
North Bay Station
The North Bay Station business sign, located at the
corner entrance of Station Road and Seymour Street
was recently updated with modernized signage. This
customized business sign was constructed with a high-
quality aluminum composite designed to stand the
test of time and is illuminated with energy efficient and
environmentally friendly LED lighting. The new business
sign will help attract customers traveling through the
Highway 11/17 corridor while providing the added benefit
of allowing passengers and customers to quickly and
easily identify the station’s physical location.
North Bay Bus Maintenance Facility
What was once an empty patch of grass at the entrance
to the North Bay bus maintenance facility now has
a brand-new monument sign! The new aluminum
composite sign includes some thoughtful design elements
such as recessed LED lighting and height considerations
to ensure clear visibility during the winter season. The
new modern sign instills pride in our employees and the
customers that rely on Ontario Northland’s service.- 14 -
Anne’s Journey with a Rare Disease
Celebrated annually on the rarest day of the year (February experienced – something Anne can attest to. When she
28th or 29th on leap years), Rare Disease Day raises started experiencing symptoms between the ages of three
awareness for the 300 million people living with rare and four, it took her over eight years to receive an official
diseases around the world. Currently, there are over 6,000 diagnosis – something that actually happened by fluke!
identified rare diseases that affect approximately 5% of the After years of constant second-guessing and misdiagnosis
population. Due to the unique nature of these diseases and from doctors, Anne’s family doctor sent her for allergy
lack of scientific knowledge of them, this often leads to a testing around the age of twelve. Anne says she was at
delay in diagnosis or misdiagnosis. Bringing awareness the “right place at the right time” when, during the allergy
to the many different types of rare diseases is what Rare test, she started swelling. An immunologist happened
Disease Day is all about, and something that Ontario to be walking by and after seeing Anne’s reaction they
Northland employee Anne Morin is passionate about. suspected that her swelling may be associated with HAE.
This prompted more testing, and Anne finally received the
Anne is a Motor Coach Operator at our Timmins Terminal. diagnoses she needed to get the right care!
She was diagnosed with Hereditary Angioedema (HAE)
when she was twelve years old, a very rare and potentially According to RareDiseaseDay.org, 72% of rare diseases
life-threatening genetic condition that occurs in about 1 in are genetic. After Anne was diagnosed, she had a maternal
10,000 - 50,000 people. cousin who also started showing symptoms. Because of
the two diagnosis’ they were able to confirm that Anne’s
HAE is caused by a defect in the gene that controls a grandfather had HAE as well – his symptoms being
blood protein called C1-Inhibitor. Those diagnosed with mistakenly diagnosed as gout and a heart attack when he
HAE experience recurrent attacks of severe swelling passed.
(angioedema) in various parts of the body, including the
hands, feet, stomach, face and throat. Throat swelling Although HAE has no cure, thankfully for Anne and
is the most dangerous symptom of HAE, because it can others diagnosed, there are preventative measures and
close the airway and be fatal. Episodes can last for two to treatments that can be taken for acute attacks. While
five days and may be triggered by anxiety, stress, minor treatment options were limited originally, there has been
physical trauma, surgery or sickness (i.e., cold or flu), significant research and progress. After attending a global
although swelling often occurs without a known trigger. HAE conference in Vienna in 2018, Anne learned about the
many medications available and once back in Canada she
Because HAE is so rare, it can take as long as a decade worked with her immunologist to see what would be the
to obtain an accurate diagnosis after symptoms are first most beneficial for her. Now, Anne always has two life-- 15 -
saving treatments with her, one that she takes at the onset Since she began speaking up, many people have been
of an attack and another she uses as a preventative. able to realize that they too may have HAE. For instance, in
2018 Timmins only had three people with HAE (Anne, her
Before getting the right treatment, Anne was going cousin and her aunt). Four years later there are now eight
through attacks almost every two days and multiple each people who have been diagnosed. Anne was also surprised
week, something that had a significant impact on both her that by being open to speaking about her journey, she has
social and work lives. With the treatment, the frequency met so many people who have a connection with HAE.
of Anne’s attacks has been significantly decreased. “My
quality of life has improved enormously. I’m able to do
the things I love without the fear of having an attack.”
Previously, Anne would be weary of travelling, “Now I’m
able to travel as a career!”.
Anne says Ontario Northland has been incredibly
supportive throughout her five years with the company.
“I really love that the company is like a family. We all work
together and help each other out,” says Anne. “Everyone
has been open to learning about my condition and eager
to know how to help.”
After connecting with HAE Canada in 2015, Anne’s
advocacy journey began. “Meeting with others who
What can you do?
had the disease gave me the courage to use my voice
and be heard”. She has recorded a video detailing her Help raise awareness! The long-term cause of the Rare
journey (available on the Dispatch App) to help doctors Disease Day campaign is to achieve equitable access to
and researchers recognize the signs of HAE. Recently diagnosis, treatment, health and social care and social
she attended a conference in Montreal, Canada where opportunity for people affected by a rare disease.
500 researchers gathered to ask her questions on what
For more information on Rare Disease Day visit
they can do to help those living with HAE. “Doctors,
https://www.rarediseaseday.org/
researchers and patients need to work together to ensure
people with HAE and other rare diseases receive the To learn more about Hereditary Angioedema (HAE) visit
proper care” says Anne. https://haecanada.org/
Ontario Northland now on TTC System Map
In March the Toronto Transit Vaughan Metropolitan Centre
Highway 407 Promenade
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343 334 refer to route page on ttc.ca. Toronto Public Library Bellwoods OCAD Eaton
io
Wilson York Mills 1:16 Park Hall 504B
Centre St Michael’s
River St
300A Seaforth Ave
n
396 395 Regular Interchange Local service Kitchener GO Park University
332 396 395 511 Old City Moss
Ellesmere station station Milton GO
St
352 395 Queen St W Osgoode Hall Queen Park
ar
335 341 320 Ten-Minute Network Health care Queen St W City Hall Queen St E 503
sp
Kennedy
Morningside
501 501 501
501
ra
10-minute or better service from 6 a.m. to 1 a.m. Monday to Saturday;
Don Mills
Dixon Richmond St W
y
324 Centre for
Bathurst St
Parkdale Queen/Saulter
352 Lawrence W Lawrence E 354 operates from 8 a.m. to 1 a.m. on Sundays.
Shaw St
352 Addiction George
Lawrence E Point of interest 402 929 and Mental 19 Brown 504A
Renforth
354 Intermodal Accessible 510C
Bayview
e
Keele
Regular service Health College:
King
Av
n E
Pearson station station St Andrew
Cherry St
329 307 30
rth
1:30 to King St W King St W King St W 503 503 St James King St 508
ew
334
be looking to head north on the
Airport Eglinton W gs Operates all day, every day, until 1 a.m.
nfo
363 Connects with 504A 504 504 Corktown
332 354 352 K in Transportation/government
B a yv i
1:31
Rd
(YYZ) Eglinton E
343 508 508 508 Common
Da
Strachan
332 334 other transit 29 Allan A. Wellington St W St Lawrence Front St E
Hwy 427
Washroom Limited service Lamport Liberty St
Ave
E Market St Lawrence 121
Yonge
337 agencies Front St
Dufferin
300B 119 504B
Victoria Park
Operates at limited times of day. Frequency of service varies by route. Stadium The Esplanade Mill St
Brimley
Overlea Toronto
Oakwood
Post-secondary school
Lower Sherbourne
Some service does not operate during all periods. Rehabilitation Dufferin Exhibition 63 121 75 Distillery Loop
300B 29A Exhibition Distillery District
Lower Jarvis
Institute Gate Loop
Jane
Stouffville GO
Islington
300A St Clair W 312 Loop
325 Rd
Dun
312
rth 302 Park Manitoba Dr Fort York/Garrison Common Fort York CN Tower Union 72B
Lakeshore East GO
Bathurst
das Lakeshore West GO Lake Shore Blvd E
Cherry
Burnhamthorpe
Warden
Cosburn fo 29C seasonal
Network service
Coxwell
W
ew
1:56 1:54 an 72C
Saulte
D n
vi
300B 322 Fleet St
Bay St
Scotiabank
weekends - our advertising and
304 to
ad
363 1:54 1:54 BMO 509 511 Rogers Ripley’s
Express Network 510AB Quay E
East Mall
300 gs
Bro
West Mall
Bloor W 335 341 312 322 Danforth Access Hub Arena
St
K in Exhibition
Field Princes’ Blvd Centre Aquarium Queens
r St S
905 Express bus service, serving select stops. Frequency of service varies 72B St
306 365 304 306
300A Accessible transit stop with 510B
of Canada 97B 19
George Brown Villier s
1:31 315 300 310 300 by route. Some service does not operate during all periods.
Place
Coronation College: Waterfront
a more comfortable shelter,
Ossington
College 302 509 510A 509
Royal York
Roncesvalles
Broadview
365 Gerrard E ston Bingham Loop Park
eens
way ing 322 (Victoria Park) served by Wheel-Trans Queens Quay W Harbourfront Jack Layton
Qu 310 306 Last train departure times Community Bus
Parliament
10 min
K
Queen W Queen E 324 7 min Centre Ferry Terminal
301 Neville Park 404 Neighbourhood midday service, Monday to Friday, connecting seniors’
Sherway
Spadina
Evans 304 301 Loop a.m. a.m. Additional fare required
Gardens 315 365 325 residences with local points of interest. Flag down anywhere along route. 0 0.25 0.5 0.75 1.0
Billy Bishop
310
Toronto Harbour
For more information on TTC fares, Kilometres
Brown’s
320 a.m. a.m. Airport Tunnel
this map will show them the way!”
Budweiser Stage/
Line
301 Exhibition 307 Blue Night Network visit ttc.ca/fares 0 0.25 0.5 Trillium
301 Loop 329 RBC Echo Beach Park
315 1:48 to Vaughan Miles
337 1:45 to Finch
310 30-minute or better service, from approximately 1:30 a.m. to the start of subway
Long Branch 363 Ontario
Loop Lake Shore W ©2022 Toronto Transit Commission – Content is accurate as of March 2022 and is service (approximately 6 a.m. on weekdays and Saturdays; 8 a.m. on Sundays). 0 5 Billy Bishop ©2022 Toronto Transit Commission – Content is accurate as of March 2022 and is
Billy Bishop Place
Airport (YTZ) subject to change. For more detailed and current route and schedule information, visit ttc.ca. Minute walk Airport (YTZ) subject to change. For more detailed and current route and schedule information, visit ttc.ca.
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