Monthly community phlebotomy pilot update - NHS North East ...
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Monthly community phlebotomy pilot
update
29 October 2021
Welcome to the October monthly community phlebotomy pilot update. Previous
updates can be found on our website along with a full list of phlebotomy services
across BHR.
Following the suspension of non-urgent blood tests between 26 August and 17
September 21, testing activity in primary and community care has now resumed
for non-critical phlebotomy referrals.
Sites and capacity
Sites below to continue to offer provision as follows:
Barking and Dagenham Provision
Barking Community Hospital 2 Chairs
Upney Lane, Barking, Essex, IG11 Mon-Sun
9LX 0800-1600
Chadwell Heath Health Clinic 2 Chairs
Ashton Gardens, Dagenham, Essex, Mon-Fri
RM6 6RT 0800-1600
Porters Avenue Clinic 2 Chairs
234 Porters Avenue, Dagenham, Mon-Fri
Essex, RM8 2EQ 0800-1600
Thames View Health Centre 1 Chair
Bastable Avenue, Barking, IG11 0LG Mon-Fri
0800-1600
1 Chair
Mon, Weds and Fri0800-1600
Havering
Cranham Health Centre 2 Chairs
108 Avon Road, Cranham, RM14 1RG Mon-Fri
0800-1600
Elm Park Clinic 2 Chairs
252 Abbs Cross Lane, Hornchurch, Mon- Sun
Essex RM12 4YG 0800-1600
(the Saturday and Sunday chairs will
run until the end of this pilot, 30 June
2022)
Harold Hill Health Centre 2 Chairs
Gooshays Drive, Romford, RM3 9SU Mon-Fri
0800-1600
Raphael House 2 Chairs
1124 Victoria Centre, Pettits Lane, Mon-Sun
Romford, RM1 4HP 0800-1600
Redbridge
Barley Court 2 Chairs
Barley Court Clinic, Goodmayes Mon-Fri
Hospital, 157 Barley Lane, Ilford, IG3 0800-1600
8XJ
Hainault Health Centre 1 Chair
Manford Way, Hainault, Essex IG7 Mon-Fri
4DF 0800-1600
Loxford Polyclinic 1 Chair
Ilford Lane, Ilford, IG1 2SN Mon-Sun
0800-1600
(Awaiting permission for 3 additional
chairs, as reported in previous weeks
the number of Chairs requested is 4.
As below, the closing of phlebotomy
provision at Seven Kings Health
Centre has been delayed to
accommodate this.)
Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a
temporary basis during the pandemic) has been extended until the additional chairs
at Loxford Polyclinic are confirmed. Appointments are available Tuesday,
Wednesday and Friday.
Online bookingAll of the sites above can now be booked online. And of course for those who do not
have digital access, telephone numbers are available.
Primary care provision
The following primary care provision has been agreed with Redbridge PCNs. These
appointments are available to patients outside of their practice and across BHR.
Redbridge PCNs
Eastern Avenue Medical Centre Thursdays
737 Cranbrook Rd, Ilford IG2 6RJ 0800 - 1200
bookable online.
Fencepiece Road Medical Centre Tuesdays
83 Fencepiece Rd, Ilford IG6 2NB 0800-1200
bookable online.
Fullwell Cross Medical Centre Monday - Friday
1 Tomswood Hill, Barkingside, Ilford, Essex, 0800 - 1630
IG6 2HG bookable online.
Gants Hill Medical Centre Monday - Friday
63-65 Ethelbert Gardens, Gants Hill, Ilford, 0930 - 1130
Essex IG2 6UW Exc. Bank Holidays
bookable online.
Kenwood Medical Centre Monday/Tuesday/Friday
Kenwood Gardens, Ilford, Essex, IG2 6YG
0900-1300
Wednesday and Thursday
0900- 1100
bookable online.
Newbury Group Practice Monday - Friday
Newbury Park Health Centre, 40 Perrymans 0800 - 1600
Farm Road, Ilford IG2 7LE bookable online.
Wanstead and Woodford PCNs
Online booking is still being mobilised for these sites and as such they hope to be
offering online booking from w/c 25 October (as opposed to w/c 4 October as stated
last month):Aldersbrook Mondays and Wednesdays
65 Aldersbrook Road, Manor Park, London, 0900-1300
Greater London, E12 5DL
book online from w/c 25
October 2021
Clayhall Group Practice, 14 Clayhall Avenue, Mondays and Wednesdays
Clayhall, Ilford, Essex, IG5 0LG. 8:00 AM - 10:00 AM
Saturdays (tbc)
10:00 AM – 12:00 AM
book online from w/c 25
October 2021
1. Glebelands Practice Wednesday
2 Glebelands Avenue, London E18 2AB 8:00 AM -11:00 AM
book online from w/c 25
October 2021
Shrubberies Thursdays
12 The Shrubberies George Lane, South 8:00 AM -9:00 AM
Woodford, London E18 1BD
book online from w/c 25
October 2021
1. The Elmhurst Practice Tuesdays
8:00 AM – 9:00 AM
South Woodford Health Centre 114 High Road,
London E18 2QS book online from w/c 25
October 2021
2. Queen Mary Practice, South Woodford Health Wednesdays and Fridays
0900- 18:00
Centre 114 High Road, South Woodford,
London E18 2QS book online from w/c 25
October 2021
Current data:
• 20,065 blood tests were carried out across BHR in September 2021.
• 89% of appointments were carried out within 1 week from the date of booking
date .• 10% of appointments were carried out within 2 weeks from the date of
booking.
• 1% of appointments were carried out more than 2 weeks after booking
(patient choice).
Engagement
• We have developed a patient survey which can be completed online via a text
and email link once the appointment has finished.
• This link can also be shared via email for those who do not have a mobile
phone.
• We continue to share updates and the link to our dedicated email address in
our local and NEL wide stakeholder updates to invite local feedback.
• We are working closely with Healthwatch to reach out to those who do not
have web/mobile phone access for their feedback to ensure that feedback is
representative.
• A frequently updated list of all sites and provision is available on the CCG
website, as well as on the NELFT website and is linked to from the BHRUT
website.
• The above mentioned list of sites is also shared regularly with practice
colleagues for patients.
• We are currently looking at how we can create dedicated phlebotomy
sessions to accommodate people with learning disabilities.
• We are also looking at home visiting for those with severe learning disabilities.
Patient survey results to date
We are now able to report on our patient survey data. 7993 patients responded to
the survey and we are pleased to report that 93% fed back a good or very good
experience. A sample of the questions and responses are broken down below:
• How easy did you find it, to get an appointment?
3,447 said “very easy”, or “easy”
71 said “difficult”
• Overall, how was your experience of our service?
3327 said “good” or “very good”
191 said “very poor”, “poor” or “ok”
• Were you happy with the distance you travelled to your appointment?
3343 said “yes “
107 said “no”, 66 stated “not applicable”
We will continue to share this survey via text message and email with all
those who attend an appointment.We will continue to learn from these responses in order to shape the service
into one that meets the needs of the local community.
Your comments
Your comments will help to shape the future of this service and so we continue to
welcome your feedback via nelondon.bhrphlebotomyservices.nelccg@nhs.net
Thank you for your ongoing support.
Tracy Rubery (nee Welsh)
Director of Transformation
Executive Phlebotomy Steering Group Chair
NHS North East London Clinical Commissioning Group
Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership
and North East London Health and Care PartnershipYou can also read
