MASTERING PERSONAL & INTERPERSONAL SKILLS
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An ISO 9001:2015
“Excellent Service – & ISO 29990:2010
Excellent Delivery”
Certified Company
MASTERING PERSONAL
& INTERPERSONAL SKILLS
Key Communication Skills for Building
Productive Working Relationship
22 - 26 Feb 2021, Istanbul
07 - 11 Jun 2021, Istanbul
25 - 29 Oct 2021, Paris
An ISO 9001:2015 and ISO 29993:2017
Certified Company
03-FEB-21
MASTERING PERSONAL
& INTERPERSONAL SKILLS
Key Communication Skills for
Building Productive Working Relationship
WHY CHOOSE THIS TRAINING WHO IS THIS
COURSE? TRAINING COURSE FOR?
This powerful training course focuses on developing This AZTech training course is suitable for
the relational communication competencies that allow professionals in private organisations, government
executives and managers to motivate and inspire others. It institutions and NGOs; it will greatly benefit:
helps leaders become great communicators who know how
to win respect, understanding and commitment. • Executives who want to improve their capabilities in
motivating and influencing colleagues, subordinates
We look at best practice written and oral communication and suppliers
with colleagues, team members and external suppliers, • Managers who want to improve working relationships
explore practical techniques delegates can master to build between their team members and with other teams
high achieving teams where people feel valued. Delegates • People who have been identified as having potential for
will leave confident they can inspire and motivate team promotion to a leadership role
members to give of their best. • Leaders in teams with challenging targets and those
that are expected to deliver a high level of performance
This AZTech training course will feature:
• Listening: to and understanding other people’s
perspectives
HOW WILL THIS TRAINING COURSE
• Writing: in Plain English so audiences understand what
BE PRESENTED?
you mean the first time they read your words
• Explaining: presenting plans, goals and complex ideas
This training course will utilise a variety of proven adult
clearly so people understand what is expected of them
learning techniques to ensure maximum understanding,
• Engagement: building relationships with and between
comprehension and retention of the information presented.
others based on trust, respect and collaboration
This will utilise a variety of practical exercises supported by
• Encouragement: helping team members achieve their
case studies and videos. You can expect:
best through constructive feedback, motivation and
facilitation
• Best practice techniques for relating to others and
plenty of time to try them out in a variety of exercises
• Interactive delivery that combines theory, practical
WHAT ARE THE GOALS? experience, case studies, videos, industry best practice,
small and whole group exercises, peer exchange,
By the end of this AZTech training course, participants brainstorming, role plays and discussions
will be able to: • Content tailored to the needs of delegates and
delivered in a style that makes it easy to understand
• Pay attention to words and the meaning behind words, and apply
reflect on what has been said and what is left unsaid • Practical tips, tools and techniques delegates can apply
• Ask questions that uncover misunderstandings, straightaway to improve communications
perceptions and expectations • An invaluable reference manual with all the information
• Present messages clearly so audiences remember key covered during the workshop to help delegates
points afterwards implement their new knowledge and skills back in their
• Give constructive feedback that helps team members work places.
improve their performance
• Ensure everyone contributes to discussions and all
points of view are heard before making decisions
www.aztechtraining.comTHE COURSE CONTENT
Day One: Communicating Effectively in Writing
• Writing for your reader: the 12 golden rules of writing
so people pay attention, understand and act on your
words
• Using the inverted pyramid structure and covering the
essential 5W’s – what, where, when, why, who – and
how
• Clearly signalling the action you want people to take
after reading your letter, email, report, or other written
THE CERTIFICATE
words
AZTech Certificate of Completion for delegates
• Gold standard letter writing: improving structure,
readability and responses who attend and complete the training course
• Email etiquette: 25 tips to improve how people read
and interpret your emails
• Powerful reports: structuring reports so readers can
easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face Day Four: Working with Other Teams and
Suppliers
• Creating and delivering presentations and speeches • Collaborating: sharing and encouraging others to share
that keep audiences riveted and lead to action ideas and information
• Presenting with impact: personal image, tone of voice, • Developing a collaborative mindset
body language, overcoming nerves • Win win negotiations: essential core skills and
knowledge for negotiating
• Giving feedback: understanding when and how to give
• Four approaches for achieving outcomes people
constructive feedback
commit to and deliver
• Receiving feedback positively so it is useful and helpful
• Building consensus: reaching agreement during
• Managing upwards: communicating needs upwards and decision making that everyone is willing to support
winning support from more senior managers • Four techniques for involving everyone in decision
• Building personal credibility with more senior managers making and ensuring they feel ownership of the final
through lots of positive interactions decision
Day Three: Improving Relationships with Team Day Five: Authenticity and Personal Effectiveness
Members
• Assertiveness in practice: projecting self-confidence and
respect for others in meetings, on the phone and online
• Active listening: paying attention to words and body
• Understanding when to say yes and no, giving and
language
receiving criticism, handling negative feelings
• Asking good questions and listening to answers,
• Managing difficult people and coping in difficult
checking understanding and reframing situations
• Distilling, explaining, articulating: presenting complex • Understanding our own assertiveness style and making
information and ideas clearly without dumbing them adjustments so we get what we want from meetings
down and discussions
• Using metaphors, imagery, stories and analogies to • Developing an assertiveness style that is authentic for
explain complex topics our personality and culture
• Contributing to discussion and debate: ensuring • Action planning
everyone contributes and respects different viewpoints
• Aiming for commitment, not just agreement
Mastering Personal & Interpersonal SkillsMASTERING PERSONAL & INTERPERSONAL SKILLS
Key Communication Skills for Building Productive Working Relationship
An ISO 9001:2015 & ISO 29990:2010
Certified Company
DATE VENUE FEES(USD)
22 - 26 Feb 2021 Istanbul $ 5,950 HOTEL ACCOMMODATION
Hotel accommodation is not included in the
07 - 11 Jun 2021 Istanbul $ 5,950 Registration Fee. A reduced corporate rate and a
limited number of rooms are available for attendees
25 - 29 Oct 2021 Paris $ 5,950 wishing to stay at the hotel venue. Please make your
request for accommodation at least 3 weeks prior
REGISTER NOW to the commencement of the course.
*This fee is inclusive of Documentation, Lunch and Refreshments and exclusive of 5% UAE VAT
EVENT DISCLAIMER
We reserve the right to cancel or postpone a seminar
Complete & send by fax/mail to address given below. or related event, change venue, substitution of the
PLEASE USE BLOCK CAPITALS. Instructor and alter the course content at our sole
discretion. If this occurs, our responsibility is limited
REGISTRATION DETAILS to a refund of any registration fee(s) already paid.
We are not responsible for airline tickets, hotels
FAMILY NAME: costs, other tickets or payments, or any similar fee
penalties or related or unrelated losses, costs and/
FIRST NAME:
or expenses registrant may incur or have incurred
POSITION: COMPANY: as a result of any trip cancellations or changes.
MAILING ADDRESS: CANCELLATION & SUBSTITUTION
You must notify the Registrar of cancellations at
least 2 weeks before a scheduled seminar in order
TELEPHONE: MOBILE: to be eligible for a credit. If you cannot attend, you
may send a replacement from your organisation
FAX: EMAIL: at no charge. There is a $250 handling charge for
all cancellations or rescheduling. We reserve the
AUSTHORISATION right to cancel a seminar due to low enrollment.
All registrants will be notified in advance and a full
AUTHORISE BY: refund will be provided upon request.
POSITION: EMAIL:
4 WAYS TO REGISTER
TELEPHONE: FAX: Telephone: +971 4 427 5400
Fax Number: +971 4 427 5401
POSTAL ADDRESS: Email Address: info@aztechtraining.com
Visit our website: www.aztechtraining.com
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MODE OF PAYMENT CLASSROOM TRAINING PLAN 2021
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Classroom Training Plan 2021
Please invoice my companY
Our training portfolio will provide
Please invoice me you a number of seminars and
Please find enclosed a cheque payable to AZTECH courses to choose from depending
on your organisational goals and
/ Credit card
personal development objectives.
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