Looking beyond COVID-19: Strengthening family support services across the OECD - Document annexes
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Looking beyond COVID-19: Strengthening
family support services across the OECD
Document annexes
PUBE BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE
LOOKING
OECD © OECD 20212
This document contains the annexes to the OECD working paper “Looking beyond
COVID-19: Strengthening family support services across the OECD”, OECD Social,
Migration and Employment Working Papers, OECD Publishing, Paris,
https://doi.org/10.1787/86738ab2-en.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20213
Table of contents
Annex A. Detailed Information on Family Support Services provided in OECD Capital
Cities. ...................................................................................................................................................... 4
Annex B. OECD Questionnaires on Family Support Services ........................................................ 12
Annex C. Information on repondents to the OECD Questionnaire on Family Service
Providers .............................................................................................................................................. 52
Tables
Table A.1. Types of family support services provided in capital cities of OECD countries 4
Table A.2. Types of family support services provided in capital cities of OECD countries 6
Table A.3. Types of family support services provided in capital cities of OECD countries 8
Table A.4. Types of family support services provided in capital cities of OECD countries 10
Table C.1. Number of responses per country 52
Table C.2. Complete list of respondents 53
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20214
Annex A. Detailed Information on Family Support Services provided in OECD Capital Cities.
Table A.1. Types of family support services provided in capital cities of OECD countries
Services for expectant mothers and parents of new babies
Family functioning and Child protection Health Basic Needs Educational
support
services
Family Referrals to In-home Prenatal Mental Treatment Food Housing Basic Parent education
counselling social supports health care health material
services agencies support resources
Australia Yes Yes Yes
Austria Yes Yes No No No No No No No Yes
Belgium Yes Yes No Yes Yes No No No No Yes
Canada Yes Yes
Chile Yes No No Yes No Yes No No Yes Yes
Czech Republic Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Germany Yes Yes Yes Yes Yes Yes No No No Yes
Denmark Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Spain Yes Yes Yes No No Yes Yes Yes Yes Yes
Estonia Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Finland Yes Yes Yes Yes Yes Yes yes yes yes Yes
France Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Hungary Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Ireland Yes Yes Yes Yes Yes Yes No Yes Yes Yes
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20215
Family functioning and Child protection Health Basic Needs Educational
support
services
Family Referrals to In-home Prenatal Mental Treatment Food Housing Basic Parent education
counselling social supports health care health material
services agencies support resources
Israel Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Japan No No No Yes No No No No No Yes
Korea Yes Yes Yes No No No No No No Yes
Lithuania Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Luxembourg
Latvia Yes Yes Yes Yes Yes Yes No Yes No Yes
Mexico No No No No No No No No No No
Netherlands Yes Yes Yes Yes Yes Yes No Yes Yes Yes
Norway No No Yes Yes No Yes No No No Yes
New Zealand Yes Yes No Yes Yes Yes Yes Yes Yes Yes
Poland Yes No Yes Yes Yes No Yes Yes Yes Yes
Portugal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Slovenia No No No Yes Yes Yes No Yes No No
Slovak Republic No No No No No No No Yes No No
Sweden Yes No Yes Yes Yes Yes Yes No Yes Yes
Switzerland No Yes Yes No No No Yes Yes No Yes
United States
Note: Services provided in the Capital city of each country. Financial support refers to conditional cash support provided by capital cities to families taking up
family services. Not all countries responded to this question as indicated by the blank cells.
Source: 2019 OECD Survey on Family Service Providers.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20216
Table A.2. Types of family support services provided in capital cities of OECD countries
Services for families with children 0-5
Family functioning and Child protection Health Basic Needs Education + ECE
family Referrals Respite In-home Health Mental Treatment Food Housing Basic Financial Subsidised or Subsidised Parent
counselling to social services supports care health material support free or free education
services agencies support resources cultural/leisure after-
time activities school
activities
Australia
Austria Yes Yes No No No Yes No No No No No Yes No Yes
Belgium Yes Yes Yes Yes No Yes No No No No No No No Yes
Brazil Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Canada Yes Yes
Chile Yes Yes No No Yes Yes Yes Yes No Yes No No Yes Yes
Czech Republic Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Germany Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes
Denmark Yes Yes Yes Yes Yes Yes No Yes Yes Yes No Yes Yes Yes
Spain Yes Yes Yes Yes No No Yes Yes Yes Yes Yes No No Yes
Estonia Yes Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes
Finland Yes Yes Yes Yes Yes Yes Yes No No Yes No Yes Yes Yes
France Yes No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Hungary Yes Yes No No Yes Yes No Yes Yes Yes No Yes No Yes
Ireland Yes Yes Yes Yes Yes Yes Yes No Yes Yes No Yes Yes Yes
Israel Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Japan No No Yes No Yes No No No No No No Yes No Yes
Korea Yes No Yes Yes No No No No No No Yes No No Yes
Lithuania Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Luxembourg N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Latvia Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes
Mexico No No No No No No No No No No No No No No
Netherlands Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Norway Yes No No Yes Yes No No No No No No No Yes Yes
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20217
Family functioning and Child protection Health Basic Needs Education + ECE
family Referrals Respite In-home Health Mental Treatment Food Housing Basic Financial Subsidised or Subsidised Parent
counselling to social services supports care health material support free or free education
services agencies support resources cultural/leisure after-
time activities school
activities
New Zealand Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes No Yes
Poland Yes No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes
Portugal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Slovenia Yes No No No Yes Yes Yes Yes Yes No No Yes Yes Yes
Slovak Republic No No No No No No No No Yes No No No No No
Sweden Yes No Yes Yes Yes Yes Yes Yes No Yes No Yes No Yes
Switzerland Yes Yes No No No No No Yes Yes No No Yes Yes No
United States
Note: Services provided in the Capital city of each country. Financial support refers to conditional cash support provided by capital cities to families taking up
family services. Not all countries responded to this question as indicated by the blank cells.
Source: 2019 OECD Survey on Family Service Providers.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20218
Table A.3. Types of family support services provided in capital cities of OECD countries
Families with children school-age children (6-17 years of age)
Family functioning and Child protection Health Basic Needs Education + ECE Other
specialized
needs
family Referrals Respite In-home Health Mental Treatment Food Housing Basic Financial Subsidised or Subsidised Parent Addictions
counselling to social services supports care health material support free or free education supports
services agencies support resources cultural/leisure after-school
time activities activities
Australia
Austria Yes Yes No No No Yes No Yes No No No Yes No No No
Belgium Yes Yes No No No Yes No No No No No No No No No
Brazil Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Canada Yes Yes No No No
Chile No No No No Yes Yes No Yes No Yes Yes Yes Yes No No
Czech Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Republic
Germany Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes
Denmark Yes Yes Yes Yes Yes Yes No Yes Yes Yes No Yes Yes Yes Yes
Spain Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes
Estonia Yes Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Finland Yes Yes Yes Yes Yes Yes Yes No No No No Yes Yes Yes Yes
France Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No
Hungary Yes Yes No No Yes Yes No Yes Yes No No Yes Yes No Yes
Ireland Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Israel Yes Yes No Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes
Japan No No No No No No No No No No No Yes Yes Yes No
Korea Yes No No Yes No No No No No No Yes No No Yes No
Lithuania Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Luxembourg N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Latvia Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes
Mexico No No No No No No No Yes No No No No No No No
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 20219
Family functioning and Child protection Health Basic Needs Education + ECE Other
specialized
needs
family Referrals Respite In-home Health Mental Treatment Food Housing Basic Financial Subsidised or Subsidised Parent Addictions
counselling to social services supports care health material support free or free education supports
services agencies support resources cultural/leisure after-school
time activities activities
Netherlands Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Norway No No No No Yes Yes No No Yes No No No No No No
New Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes
Zealand
Poland Yes No No Yes Yes No Yes Yes No Yes Yes Yes No No No
Portugal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Slovenia Yes No No No Yes Yes Yes No Yes No No Yes Yes Yes Yes
Slovak No No No No No No No No Yes No No No No No No
Republic
Sweden Yes No Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes Yes
Switzerland Yes Yes No No Yes Yes No Yes Yes No No Yes Yes Yes No
United
States
Note: Services provided in the Capital city of each country. Financial support refers to conditional cash support provided by capital cities to families taking up
family services. Not all countries responded to this question as indicated by the blank cells. Source: 2019 OECD Survey on Family Service Providers.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202110
Table A.4. Types of family support services provided in capital cities of OECD countries
Services for Vulnerable families
Family functioning and Child protection Health Basic Needs Education + ECE Other specialized needs
provided to families facing poverty
Assistance for parents with a child
Resources for Indigenous families
Subsidised or free cultural/leisure
Specific assistance and services
Resources for families seeking
resources provided to families
Referrals to specializes social
Resources for chronic stress
Referrals to social agencies
family counselling services
Assistance, services and
facing social risks (social
Basic material resources
Mental health support
Addictions supports
In-home supports
Financial support
Parent education
Respite services
with disabilities
exclusion, etc.
time activities
Health care
Treatment
agencies
Housing
asylum
Food
Australia
Austria Yes Yes No No No No Yes No No No No Yes No No No No No No Yes No Yes
Belgium Yes Yes No No No Yes Yes No No No No No No No No No No No Yes Yes No
Brazil Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Canada Yes Yes Yes No Yes Yes Yes Yes
Chile Yes No No No No Yes No No No Yes Yes Yes No No Yes No No Yes No Yes No
Czech Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes
Republic
Germany Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes No Yes Yes Yes
Denmark Yes Yes No Yes No Yes Yes No No Yes Yes yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Spain Yes Yes Yes Yes No No No Yes Yes Yes No Yes No Yes Yes Yes Yes No Yes Yes Yes
Estonia Yes No No Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes No No Yes No
Finland Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes
France Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes No
Hungary Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes
Ireland Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes
Israel Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No Yes No Yes
Japan Yes Yes No No No No No No No No Yes No No No No Yes No No No No No
Korea Yes No No Yes No No No No No No No No No Yes No No No No No No No
Lithuania Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 11
Family functioning and Child protection Health Basic Needs Education + ECE Other specialized needs
provided to families facing poverty
Assistance for parents with a child
Resources for Indigenous families
Subsidised or free cultural/leisure
Specific assistance and services
Resources for families seeking
resources provided to families
Referrals to specializes social
Resources for chronic stress
Referrals to social agencies
family counselling services
Assistance, services and
facing social risks (social
Basic material resources
Mental health support
Addictions supports
In-home supports
Financial support
Parent education
Respite services
with disabilities
exclusion, etc.
time activities
Health care
Treatment
agencies
Housing
asylum
Food
Luxembourg N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Latvia Yes Yes Yes Yes No Yes Yes Yes No Yes No No Yes Yes Yes Yes No No Yes Yes Yes
Mexico No No No No No No No No No No No No No No No Yes No No No Yes No
Netherlands No No No No No No No No No No No No No No No No No No No No No
Norway Yes No No Yes Yes Yes Yes Yes No Yes Yes No No No Yes Yes Yes No No Yes No
New Zealand Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes
Poland Yes No Yes Yes No No Yes No Yes No Yes Yes Yes Yes No Yes No No Yes Yes Yes
Portugal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes
Slovenia Yes No No No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No No Yes Yes Yes
Slovak No No No No No No No No No No No No No No No No No No No Yes No
Republic
Sweden Yes No Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes yes yes
Switzerland No No No No No No No No No Yes No No No No No No Yes No No No No
United States
Note: Services provided in the Capital city of each country. Financial support refers to conditional cash support provided by capital cities to families taking up
family services. Not all countries responded to this question as indicated by the blank cells.
Source: 2019 OECD Questionnaire on Family Services Providers.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202112
Annex B. OECD Questionnaires on Family Support Services
2019 OECD Questionnaire on Family Support Policies
Structure: This survey is organised into the following 4 thematic sections: Policy Priorities and Governance; Programmes, Characteristics, and
Use; Costs and Funding; and Monitoring and Knowledge Sharing. Each section should be completed and submitted. Multiple individuals can
answer questions in a section. Please be sure to list the names of survey contributors below for each section. Please scroll down for complete
instructions and guidelines for completing the questionnaire.
Instructions for the survey:
Survey scope :
“Family support services” are here defined as all services and supports provided to help parents improve their child rearing capabilities and to
make parenting behaviour and family functioning more conducive to raising child outcomes. These services encompass a wide range of
interventions that focus on such things as:
Strengthening parents’ knowledge on good nutrition and health practices during pregnancy and thereafter to promote good
childcare and educational practices for infants and toddlers.
Helping parents and/or children develop practices that benefit their physical and mental well-being, and that support children's
learning and cognitive, emotional and social development. Such programmes might focus on the diffusion of best education and
care practices, the prevention of mental health or physical risks, and teaching families effective strategies to cope with physical or
psychological stressors that they or their children may experience.
Helping vulnerable families, in particular those who have children with disabilities, families exposed to domestic conflict or
violence, and families in precarious family situations who have special and often multiple needs. Here again, the type and scope
of services may vary depending on the circumstances faced by the family. Social and/ or psychological assistance, as well as
family counselling services could be provided to improve family functioning and help parents cope with their parenting role. Other
family services involve providing parents with material resources such as clothes, nutrition packs or educational resources.
General Guidance
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 13
It is not necessary to complete each section of the survey at one time. At any time, you may save your responses and click “Resume Later”
at the top-right of your screen. Your responses up to that point will automatically be saved and you (or others) can return to the survey at
any time.
Multiple individuals/ ministries may contribute responses. Please keep in mind that two or more people from your country cannot work on
this section simultaneously. As such, if you take a break from completing the survey, we recommend closing your browser or clicking on
the “Resume Later” at the top-right of your screen. This will automatically save your responses and allow others to access and / or input
responses in the section.
The web link you use to access this Questionnaire is country-specific, as it includes a unique token (password) that identifies your country
and ensures that we receive a single response from your country for each section of the Questionnaire. For this reason, you can share
the web link to the Questionnaire with anyone in your country who will be completing sections of the survey; the web link
should not, however, be shared with anyone outside your country.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
Requested Data and Information
This section begins by asking the main respondent of the section to provide his/ her name and contact details. This information is requested
in the event that we have questions about any of your country’s responses.
For many questions, you will be asked to select the most appropriate answer from the list of options. For any data provided, please indicate
the year, source, and web link (if available) in the appropriate boxes. If needed, you may use the Comment boxes to provide additional
details or explanations.
You may provide any additional information or comments under “Additional Material” at the end of this section. You will also have the
opportunity to upload relevant files (data, unpublished reports etc.) that would be useful as additional background material to the OECD.
We kindly ask that you provide information for the most recent available year, and (if indicated in the question prompt) for previous year(s).
Questions:
If you have any questions or encounter any technical difficulties, please contact the OECD Secretariat:
Thank you for taking the time to complete this survey.
There are 40 questions in this survey.
Primary Survey Contact
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202114
Please provide the requested information below for the primary person completing the questionnaire, The 2019 OECD Questionnaire on
Family Services Policy *
Country:
Title (Mr./ Ms.):
First Name:
Last Name:
Government Ministry/ Institution:
Phone Number (please indicate the country
code):
Email:
Section 1: Policy Priorities and Governance
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information, attachments or comments on the overall content of this section under “Additional material”
below.
Important Note: throughout the survey, please provide information about your capital city's government programmes surrounding family
support services.
General Reminders:
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
It is not necessary to complete each section of the survey at one time. At any time, you may save your responses and click “Resume
Later” at the top-right of your screen. Your responses up to that point will automatically be saved and you (or others) can return to the
survey at any time.
Multiple individuals/ ministries may contribute responses. Please keep in mind that two or more people from your country cannot work on
this section simultaneously. As such, if you take a break from completing the survey, we recommend closing your browser or clicking on
the “Resume Later” at the top-right of your screen. This will automatically save your responses and allow others to access and / or input
responses in the section.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 15
If applicable, please provide the contact information (including name, ministry/ institution, email) of any additional contributors to this
survey for this section below:
Please write your answer here:
1. Which level of government is primarily responsible for family support policies in your country?
*
Choose one of the following answers
Please choose only one of the following:
The national government
Regional governments
Other local governments
Shared between national and local authorities
1. II. Does your country have a national strategy with well identified goals regarding the provision of family support services?
Please indicate the name of the strategy, year of release, and provide details about its main goals web link in the comment box below:
Only answer this question if the following conditions are met:
Answer was 'The national government' or 'Shared between national and local authorities' at question '3 [S1Q1]' (1. Which level of government is
primarily responsible for family support policies in your country? )
Choose one of the following answers
Please choose only one of the following:
Yes
No
Make a comment on your choice here:
2. In the past few years, have there been any major reform(s) in the family support policies or delivery of family services in your
country? If there are major reforms, please elaborate on these reforms and when they took place in the comment box to the right:
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202116
Yes
No
3. Please indicate the lead administrative body/ authority responsible for family support policies in your country: *
Please write your answer here:
4. Does your country have any coordination mechanisms* in place to ensure that all government agencies work together to fulfil the
goals set for family support services at the national level?
* Coordination mechanisms could include: inter-ministerial body or task force, integrated plan or strategy documents, inter-governmental body
*
Choose one of the following answers
Please choose only one of the following:
Yes
No
4.II. What are the coordination mechanisms* in place to ensure that family/parenting policies are aligned across the country? Please
identify the coordination mechanism in the comment box corresponding to the selected response – if there is no formal coordination mechanism,
please indicate it. *
Only answer this question if the following conditions are met:
Answer was 'No ' at question '7 [S1Q04]' (4. Does your country have any coordination mechanisms* in place to ensure that all government agencies
work together to fulfil the goals set for family support services at the national level? * Coordination mechanisms could include: inter-ministerial
body or task force, integrated plan or strategy documents, inter-governmental body)
Please write your answer here:
Additional material: You may provide any other information or comments on the overall content of this section, and upload any relevant
documentation pertaining to your organisation’s training of practitioners.
Please upload at most one file
Kindly attach the aforementioned documents along with the survey
Section 2: Programmes, Characteristics, and Use
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 17
Important Note: This section is about the public programmes that support families on the national, regional and local levels. Please use
your capital city's government efforts surrounding family support services to fill out this section of the survey.
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information, attachments or comments on the overall content of this section under “Additional material”
below.
General Reminders:
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
It is not necessary to complete each section of the survey at one time. At any time, you may save your responses and click “Resume
Later” at the top-right of your screen. Your responses up to that point will automatically be saved and you (or others) can return to the
survey at any time.
Multiple individuals/ ministries may contribute responses. Please keep in mind that two or more people from your country cannot work on
this section simultaneously. As such, if you take a break from completing the survey, we recommend closing your browser or clicking on
the “Resume Later” at the top-right of your screen. This will automatically save your responses and allow others to access and / or input
responses in the section.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
If applicable, please provide the contact information (including name, ministry/ institution, email) of any additional contributors to this
survey for this section below:
Please write your answer here:
5. Please select which of the following strategies your capital city uses to support families and parents.
Please provide details of each selected strategy in the comment boxes:
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Our jurisdiction identifies (e.g. through routine screenings, administrative data) the service support needs of the most vulnerable families
Our jurisdiction collects information and/or statistics on the needs families have who use public family support services
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202118
Our jurisdiction uses specific strategies to identify and reach potential users of family support services? (E.g., use of data to identify families in
need and send information on available services)
6. Please select which of the following strategies your capital city uses to support vulnerable families and parents.
Please provide details of each strategy in the comment box:
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Our jurisdiction ensures that the most vulnerable families are able to access and utilise the available services (e.g. home visits, case workers)
Our jurisdiction prevents the stigmatisation of vulnerable families who receive specific family support services
Our jurisdiction uses a "two generational" approach (interventions that target both parents and children simultaneously) to help vulnerable
families
Other:
7A. Please select which of the following services your capital city provides to expectant mothers/families?
Please provide the details of each selected strategy in the comment boxes:
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Housing
Food access (e.g. Food bank, meal vouchers, etc.)
Basic material resources (e.g. Clothing, diapers, hygiene items, baby bath, crib, etc.)
Prenatal health care (e.g. Pregnancy care, gynecology and obstetric services, check-ups, etc.)
Mental health support (e.g. Counselling, psychiatric assessment, medication support)
Treatment (e.g. Screening, prescriptions, referrals to specialists and other support services)
Family counselling services (e.g. To help families cope with family conflict, family dissolution, and prevent domestic violence issues)
Referrals to social agencies
Parent education (e.g. Healthy child development, early learning, effective parenting skills)
In-home supports (i.e. Individualized planning and service coordination provided within the family home)
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 19
Other:
7B. Please select which of the following services your capital city provides to families with children aged 0-5?
Please provide the details of each selected strategy in the comment boxes:
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Housing
Food access (e.g. Food bank, meal vouchers, etc.)
Basic material resources (e.g. Clothing, diapers, wipes, baby bath, hygiene items, etc.)
Health care (e.g. Post-partum and children’s check-ups)
Mental health support (e.g. Counselling, psychiatric assessment, medication support)
Treatment (e.g. Screening, prescriptions, referrals to specialists and other support services)
Family counselling services (e.g. To help families cope with family conflict, family dissolution, and prevent domestic violence issues)
Respite services (i.e. Short term family support which cares for children during times of family crisis without necessarily having child welfare
agencies involved)
Subsidised or free cultural/leisure time activities
Subsidised or free after-school activities
Referrals to social agencies
Parent education (e.g. Healthy child development, early learning, effective parenting skills)
In-home supports (i.e. Individualized planning and service coordination provided within the family home)
Financial support for families taking up family services (e.g. Conditional cash payments ONLY linked to these services, not linked through
general family and social assistance schemes)
Other:
7C. Please select which of the following services your capital city provides to families with school-age children?
Please provide the details of each selected strategy in the comment boxes:
*
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202120
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Housing (e.g. Support with social housing, youth housing)
Food access (e.g. Food bank, meals provided at school, meal vouchers, etc.)
Basic material resources (e.g. Clothing, hygiene items, etc.)
Health care (e.g. Check-ups)
Mental health support (e.g. Counselling, psychiatric assessment, medication support)
Treatment (e.g. Screening, prescriptions, referrals to specialists and other support services)
Assistance, services and resources provided to families coping with addictions
Family counselling services (e.g. To help families cope with family conflict, family dissolution, and prevent domestic violence issues)
Respite services (i.e. Short term family support which cares for children during times of family crisis without necessarily having child welfare
agencies involved)
Subsidised or free cultural/leisure time activities
Subsidised or free after-school activities
Referrals to social agencies
Parent education (e.g. On child development, skill-building, positive parenting trainings)
In-home supports (i.e. Individualized planning and service coordination provided within the family home)
Financial support for families taking up family services (e.g. Conditional cash payments ONLY linked to these services, not linked through
general family and social assistance schemes)
Other:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 21
7D. Please select which of the following services your capital city provides to vulnerable families or families facing certain
risks/difficulties?
Please provide the details of each selected strategy in the comment boxes:
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Specific assistance and services provided to families facing poverty
Housing (e.g. Support with social housing, youth housing)
Food access (e.g. Food bank, meal vouchers, etc.)
Basic material resources (e.g. Clothing, hygiene items, bedding, wheelchair, etc.)
Health care (e.g. Check-ups)
Mental health support (e.g. Counselling, psychiatric assessment, medication support)
Treatment (e.g. Screening, prescriptions, referrals to specialists and other support services)
Assistance, services and resources provided to families coping with addictions
Assistance, services and resources provided to families coping with chronic stress
Family counselling services (e.g. To help families cope with family conflict, family dissolution, and prevent domestic violence issues)
Respite services (i.e. Short term family support which cares for children during times of family crisis without necessarily having child welfare
agencies involved)
Subsidised or free community/social activities
Referrals to specializes social agencies
Parent education (e.g. On child development, skill-building, positive parenting trainings)
Assistance for parents with a child with disabilities or who is severely ill to cope with their parenting role
In-home supports (i.e. Individualized planning and service coordination provided within the family home)
Assistance, services and resources provided to families seeking asylum
Assistance, services and resources for Indigenous families
Assistance, services and resources provided to families facing social risks (social exclusion, etc.)
Financial support for families taking up family services (e.g. Conditional cash payments ONLY linked to these services, not linked through
general family and social assistance schemes)
Other:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202122
8. Please provide up to 5 examples of public family support service programmes in the capital city that relate to your answer in Question
#7A-D: *
Number of
Outline the specific government Number of families (by
Programme programme
Programme Name: spending (e.g. federal, regional, household) living in your
Description: recipients (by
municipal/ local) below: jurisdiction:
household):
Programme 1
Programme 2
Programme 3
Programme 4
Programme 5
9. What is the total number of families that used your capital city’s public family support services from the most recent year?
*
Please write your answer here:
10. Are programmes or initiatives in your capital city currently using digital tools to help with the identifying target populations,
implementation, evaluation and coordination of family services?
If yes, please provide more details.
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Yes
No
11. What programmes or initiatives does your capital city use to encourage the development of innovative practices in the area of family
support services?
Please give an example of an innovative approach or tool that your jurisdiction has implemented to more effectively deliver services, reach and
retain families:
*
Please write your answer here:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 23
12. If there are other public family support programmes from a smaller city that you would like to highlight, please provide those details
in the comment box below. Please include the programme name, city location, ministry/ institution, targeted family population(s), programme
details etc.
Please write your answer here:
Additional material: You may provide any other information or comments on the overall content of this section, and upload any relevant
documentation pertaining to your organisation’s training of practitioners.
Please upload at most one file
Kindly attach the aforementioned documents along with the survey
Section 3: Costs and Funding
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information, attachments or comments on the overall content of this section under “Additional material”
below.
Important Note: if local or regional governments in your country provide family support services, please select a local government or
regional government that you feel is representative (capital or major city) of the local government efforts surrounding family support
services.
General Reminders:
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
It is not necessary to complete each section of the survey at one time. At any time, you may save your responses and click “Resume
Later” at the top-right of your screen. Your responses up to that point will automatically be saved and you (or others) can return to the
survey at any time.
Multiple individuals/ ministries may contribute responses. Please keep in mind that two or more people from your country cannot work on
this section simultaneously. As such, if you take a break from completing the survey, we recommend closing your browser or clicking on
the “Resume Later” at the top-right of your screen. This will automatically save your responses and allow others to access and / or input
responses in the section.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202124
If applicable, please provide the contact information (including name, ministry/ institution, email) of any additional contributors to this
survey for this section below:
Please write your answer here:
13. Are family support services in your country publicly subsidized? *
Choose one of the following answers
Please choose only one of the following:
Yes
No
14. Is public money used to provide grants or subsidies for the following?
*
Please choose the appropriate response for each item:
Yes No
Service providers of family support
services?
Service users (by means of earmarked
subsidies or conditional cash transfers that
are strictly related to the use of the service)?
15. What are the main sources of public funding for family support services?
*
Choose one of the following answers
Please choose only one of the following:
Mainly national funds
Mainly local funds
National and local funds equally
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 25
16. If available, what percentage of total government spending on family support services is financed by the tax revenue selected in the
question above?
*
Please write your answer here:
Additional material: You may provide any other information or comments on the overall content of this section, and upload any relevant
documentation pertaining to your organisation’s training of practitioners.
Please upload at most one file
Kindly attach the aforementioned documents along with the survey
Section 4: Monitoring and Knowledge Sharing
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information, attachments or comments on the overall content of this section under “Additional material”
below.
Important Note: if local or regional governments in your country provide family support services, please select a local government or
regional government that you feel is representative (capital or major city) of the local government efforts surrounding family support
services.
General Reminders:
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
It is not necessary to complete each section of the survey at one time. At any time, you may save your responses and click “Resume
Later” at the top-right of your screen. Your responses up to that point will automatically be saved and you (or others) can return to the
survey at any time.
Multiple individuals/ ministries may contribute responses. Please keep in mind that two or more people from your country cannot work on
this section simultaneously. As such, if you take a break from completing the survey, we recommend closing your browser or clicking on
the “Resume Later” at the top-right of your screen. This will automatically save your responses and allow others to access and / or input
responses in the section.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202126
If applicable, please provide the contact information (including name, ministry/ institution, email) of any additional contributors to this
survey for this section below:
Please write your answer here:
17. Does your government conduct evaluations of family support policies (including its cost-effectiveness)? Please provided any
additional details about the evaluation procedures (e.g. how audits or other strategies are used) in the comment box:
* If you answered yes above, please continue to answer the questions below. If you answered no, please skip to Question #18.
*
Choose one of the following answers
Please choose only one of the following:
Yes
No
Uncertain
Make a comment on your choice here:
17. II. How are these evaluations used to develop and improve evidence-based family support policies?
Please provide details (e.g. if there are systematic reviews of evidence on "what policies work" and how this evidence is used to scale up and
improve policies) below:
*
Only answer this question if the following conditions are met:
Answer was 'Yes' at question '30 [S4Q17]' (17. Does your government conduct evaluations of family support policies (including its cost-
effectiveness)? Please provided any additional details about the evaluation procedures (e.g. how audits or other strategies are used) in the
comment box: * if you answered yes above, please continue to answer the questions below. If you answered no, please skip to Question #18. )
Please write your answer here:
18. How are evaluations executed by your government (e.g. by external auditors, with participation of all groups involved)? Please write
the details in the comment box below:
Please write your answer here:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 27
19. Does your government share information on family support services with:
Please provide additional information in the comment box below if you answered “other” above: *
Please choose the appropriate response for each item:
Yes Uncertain No
Other levels of government in your country?
Other countries' governments?
Non-profit service providers?
Other private service providers?
20. How does your government monitor and share knowledge and information about family support services (e.g. there’s an internal
council, external board) both within your country and internationally?
Please explain in the comment box:
*
Please write your answer here:
21. How are families’ opinions and needs taken into account to guide policies?
Please provide the details of each selected strategy in the comment boxes.
*
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Service providers have a space to share with local authorities the needs and risk of the communities and groups they support in order to
influence policy.
Family associations are regularly consulted by policy makers or administrations at local level.
Families are directly consulted about their needs or to provide formal feedback directly for policy makers (via physical consultation or internet
consultation).
Other
22. Are programmes or initiatives currently using administrative data for predictive interventions or data linkage to better target policy
intervention and/or to reach the targeted population?
If yes, please provide more details
Please write your answer here:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202128
23. Does your administration share knowledge and information about family support services in order to: *
Comment only when you choose an answer.
Please choose all that apply and provide a comment:
Share best implementation practices
Improve staff training
Learn how to best reach families and parents
Other
24. Are there any best practices surrounding public and private partnerships in your country?
Please attach an example below: *
Choose one of the following answers
Please choose only one of the following:
Yes
No
Make a comment on your choice here:
25. Does your ministry work with other ministries/ departments on family support policy (e.g. supporting vulnerable families with
different needs, providing housing or health services)?
If so, please elaborate on what ministries and how they contribute to family support policies below.
*
Choose one of the following answers
Please choose only one of the following:
Yes
No
Make a comment on your choice here:
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 29
Additional material: You may provide any other information or comments on the overall content of this section, and upload any relevant
documentation pertaining to your organisation’s training of practitioners.
Please upload at most one file
Kindly attach the aforementioned documents along with the survey
Thank you for taking the time to fill out this survey. If you have any questions or comments, please feel free to reach out to: _____________.
Thank you for completing this survey.
2019 OECD Questionnaire on Family Services Providers
The 2019 OECD Questionnaire on Family Services Providers invites service provider organisations to share information about their family
support services. Organisations’ responses to the questionnaire will be a key element of the work on services for families and children that has
been developed to reach the most vulnerable families and improve child well-being.
The goal of this survey is to:
Understand what family support services and programmes are being implemented by private service organisations in different
communities in the OECD countries.
Understand what family support best practices are being utilised by private service organisations surrounding: effective
interventions and services, practitioner trainings, knowledge sharing, accessibility of services, and monitoring of programs.
Share the information on cross-country differences and how services and programmes in this area are framed and developed for
measures used to support families and parents.
In order to help respondents complete the questionnaire, the following definition of family support services is suggested:
Family support services are here defined as all services and supports provided to help parents improve their child rearing capabilities and to
make parenting behaviour and family functioning more conducive to raising child outcomes. Broadly speaking, family support services are those
aimed to better equip parents for their child-rearing role, increase their confidence in the role and improve family functioning by providing them with
a range of resources to call on when they are experiencing difficulties. These services encompass a wide range of interventions that focus on:
Strengthening parents' knowledge on good nutrition and health practices during pregnancy and thereafter to promote good
childcare and educational practices for infants and toddlers.
Helping parents and/or children develop practices that benefit their physical and mental well-being, and that support children's
learning and cognitive, emotional and social development. Such programmes may have different focuses, from the diffusion of
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202130
best education and care practices, to the prevention of mental health or physical risks, to teaching families effective strategies to
cope with physical or psychological stressors that they or their children may experience.
Helping vulnerable families, in particular those who have children with disabilities, families exposed to domestic conflict or
violence, and families in precarious family situations who have special and often multiple needs. Here again, the type and scope
of services may vary depending on the circumstances faced by the family.
o Social and/ or psychological assistance, as well as family counselling services could be provided to improve
family functioning and help parents cope with their parenting role.
o Other family services involve providing parents with material resources such as clothes, nutrition packs or
educational resources.
Families may also get access to other medical, social, and/or housing assistance services that are provided by general social and health assistance
systems, but they are not the focus of the current survey. Only services targeted at families and intended to support family life and parents in their
parenting role are considered here. For this reason, early childhood care and education services are also not among the services covered by this
survey.
There are 74 questions in this survey.
Instructions and the Primary Survey Contact
Instructions for the survey:
General Guidance
If available, we recommend using Chrome, Firefox, or Microsoft Edge to complete this Questionnaire, as these browsers are the most
compatible with LimeSurvey. Nonetheless, it is also possible to complete the Questionnaire using Microsoft Explorer.
It is not necessary to complete this section of the survey at one time. At any time, you may click “Resume Later” at the top-right of your
screen. Your responses up to that point will automatically be saved and you (or others) can return to the survey at any time.
The survey should take approximately 50 minutes to complete.
It is recommended that one individual fill out this survey. However, multiple individuals/ ministries may contribute responses. Please
keep in mind that two or more people from your country cannot work on this section simultaneously. As such, if you take a break from
completing the survey, we recommend closing your browser or clicking on the “Resume Later” at the top-right of your screen. This will
automatically save your responses and allow others to access and/ or input responses in the section.
Navigate within the survey using the “Previous” and “Next” buttons at the bottom of your screen (rather than the “Back” button of your
browser).
Requested Data and Information
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021 31
This section begins by asking the main respondent of the section to provide his/ her name and contact details. This information is
requested in the event that we have questions about any of your country’s responses.
For many questions, you will be asked to select the most appropriate answer from the list of options. For any data provided, please
indicate the year, source, and web link (if available) in the appropriate boxes. If needed, you may use the comment boxes to provide
additional details or explanations.
You may provide any additional information or comments under “Additional materials” at the end of this section. You will also have the
opportunity to upload relevant files (data, unpublished reports etc.) that would be useful as additional background material to the OECD.
We kindly ask that you provide information for the most recent available year, and (if indicated in the question prompt) for previous
year(s).
Questions:
If you have any questions or encounter any technical difficulties, please contact the OECD Secretariat:
Thank you for taking the time to complete this survey.
*Please provide the requested information below for the primary person completing this questionnaire, 2019 OECD Questionnaire on
Family Services Providers:
*
Country:
Title (Mr./Ms./Mrs.):
First Name:
Last Name:
Organisation Name:
Organisation Position/ Role:
Phone Number (please indicate country
code):
Email:
If applicable, please provide the contact information (including name, organisation, position, email) of any additional contributors to this survey:
Please write your answer here:
Section 1: General Information
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information or comments on the overall content of this section under “Additional comments” below.
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 202132
1. What is the name of your organisation? *
Please write your answer here:
2. What year was your organisation established?
Please write your answer here:
3. What is your role within the organisation?
Please write your answer here:
4. If you have to qualify the economic situation of your organisation, would you say that your organisation is?
Please choose only one of the following:
1. In a situation of growth and develop of its activities
2. In an unstable economic situation
3. In a situation of economic difficulties with no visible consequences on its activity
4. In a situation of economic difficulties and reduction of its activity
5. Other
Additional material: You may provide any other information or comments on the overall content of this section, and upload any relevant
documentation pertaining to your organisation’s training of practitioners.
Kindly attach the aforementioned documents along with the survey
Section 2: Location, Population and Content
Please provide the information requested in the relevant cell whenever possible. Use the comments box to provide additional details, definitions
or explanations. You may provide any other information or comments on the overall content of this section under “Additional comments” below.
5. Where is your organisation located? Please provide information where your organisation is located (i.e. the municipality and the country) in
the comment box: *
LOOKING BEYOND COVID-19: STRENGTHENING FAMILY SUPPORT SERVICES ACROSS THE OECD © OECD 2021You can also read
