LLAMA SAN OUR APPROACH TO COVID-19 SAFETY

LLAMA SAN

OUR APPROACH TO COVID-19 SAFETY

INTRODUCTION

THE HEALTH AND SAFETY OF OUR STAFF, GUESTS, AND THEIR
FAMILIES IS OF GREAT IMPORTANCE TO US

WE ARE CLOSELY FOLLOWING THE GUIDANCE AND RECOMMENDATIONS
FROM NY STATE AND THE CDC WHILE CONTINUING TO ELEVATE OUR
STANDARD OPERATING PROCEDURES

IT IS OUR RESPONSIBILITY TO BE PROACTIVE DURING CHALLENGING
TIMES IN A UNITED EFFORT TO KEEP EVERYONE SAFE AND HEALTHY

INTRODUCTION: FIVE ACTIONS TO PREVENT COVID-19

•    YOU MUST BE VACCINATED:

       ü     KEY TO NYC GUIDELINES MANDATE THAT ALL RESTAURANT WORKERS MUST BE FULLY VACCINATED TO WORK. SOME EXCEPTIONS MIGHT BE MADE
            FOR HEALTH OR RELIGIOUS BELIEFS

•    STAY HOME IF SICK:
       ü    STAY HOME IF YOU ARE SICK UNLESS YOU ARE LEAVING FOR ESSENTIAL MEDICAL CARE (INCLUDING TESTING) OR OTHER ESSENTIAL ERRANDS
       ü    IF SICK INFORM DESGINATED CONTACT AND FOLLOW NEW YORK STATE DEPARTMENT OF HEALTH (NYSDOH)AND CENTERS FOR DISEASE CONTROL
            AND PREVENTION (CDC) GUIDANCE REGARDING OBTAINING MEDICAL CARE AND ISOLATING

•    PHYSICAL DISTANCING:
       ü    PRACTICE PHYSICAL DISTANCE AS MUCH AS POSSIBLE

•    WEAR A FACE COVERING:
       ü    PROTECT THOSE AROUND YOU
       ü    YOU CAN BE CONTAGIOUS WITHOUT SYMPTOMS AND SPREAD THE DISEASE WHEN YOU COUGH, SNEEZE OR TALK
       ü    A FACE COVERING MAY HELP REDUCE THE SPREAD OF COVID-19
       ü    OUR STAFF IS MANDATED TO WEAR A FACE COVER/ MASK AT ALL TIMES

•    PRACTICE HEALTHY HAND HYGIENE:
       ü    WASH YOUR HANDS OFTEN WITH SOAP AND WATER OR USE HAND SANITIZER IF SOAP AND WATER ARE NOT AVAILABLE; CLEAN FREQUENTLY
            TOUCHED SURFACES REGULARLY; AVOID TOUCHING YOUR FACE WITH UNWASHED HANDS; AND COVER YOUR COUGH OR SNEEZE WITH YOUR SLEEVE,
            NOT YOUR HANDS

VACCINATION & MASK POLICY

LLAMA SAN VACCINATION AND MASK POLICY FOR STAFF

•   ALL OUR STAFF IS REQUIRED TO GET VACCINATED FOR COVID -19 ACCORDING TO THE KEY TO NYC MANDATE

•   RECORDS OF VACCINATIONS ARE KEPT IN PRIVATE RECORDS AND IN OUR OFFICES FOR OFFICIALS TO REVIEW AS NEEDED

•   EMPLOYEES WILL BE SCREENED FOR SYMPTOMS OF THE INFECTIOUS DISEASE AT THE BEGINNING OF THEIR SHIFT BY
    COMPLETING HEALTH QUESTIONNAIRE. EMPLOYEES ARE TO SELF-MONITOR THROUGHOUT THEIR SHIFT AND REPORT ANY NEW
    OR EMERGING SIGNS OR SYMPTOMS OF THE INFECTIOUS DISEASE TO THE DESIGNATED CONTACT. AN EMPLOYEE SHOWING
    SIGNS OR SYMPTOMS OF THE INFECTIOUS DISEASE SHOULD BE REMOVED FROM THE WORKPLACE AND SHOULD CONTACT A
    HEALTHCARE PROFESSIONAL FOR INSTRUCTIONS

•   ALL STAFF MEMBERS NEED TO WEAR FACE COVERINGS WHILE WORKING WITHIN THE ESTABLISHMENT

•   THE FACE COVERINGS MUST BE KEPT CLEAN AND SANITARY AND CHANGED WHEN SOILED, CONTAMINATED, OR DAMAGED

•   ALL PPP EQUIPMENT WILL BE PROVIDED BY LLAMA SAN AT NO COST TO THE EMPLOYEES

•   THESE POLICIES WILL BE ADAPTED AS NEW CITY, STATE AND CDC GUIDELINES OR MANDATE ARE UPDATED OR REVISED

DATE: Monday September 13th, 2021

LLAMA SAN VACCINATION AND MASK POLICY FOR GUESTS

•   IN COMPLIANCE WITH KEY TO NYC MANDATE ALL GUESTS 12 AND OVER ARE REQUIRED TO SHOW PROOF
    THEY HAVE RECEIVED AT LEAST ONE DOSE OF A COVID-19 VACCINE AUTHORIZED FOR EMERGENCY USE BY
    THE FDA OR WHO
•   FORMS OF VALID THAT ARE ACCEPTED ARE:
     ü   DRIVER'S LICENSE OR NON-DRIVER ID

     ü   IDNYC

     ü   STATE OR GOVERNMENT-ISSUED BIRTH CERTIFICATE

     ü   CURRENT U.S. PASSPORT OR VALID FOREIGN PASSPORT

     ü   PERMANENT RESIDENT CARD

     ü   CERTIFICATE OF NATURALIZATION OR CITIZENSHIP

     ü   LIFE INSURANCE POLICY WITH BIRTHDATE

     ü   MARRIAGE CERTIFICATE WITH BIRTHDATE

     ü   FOR PEOPLE YOUNGER THAN 18, A PARENT OR GUARDIAN CAN ACCOMPANY THEM TO THE VACCINATION SITE TO ATTEST TO THEIR AGE

LLAMA SAN VACCINATION AND MASK POLICY FOR GUESTS CONTINUED

•   AT THE TIME OF RESERVATION GUESTS MUST CHECK IN WITH THE FRONT DESK. ALL GUESTS MUST BE
    WEARING FACE COVERINGS AND BE PREPARED TO SHOW ACCEPTABLE PROOF OF VACCINATION AND VALID
    ID

•   ALL GUESTS MUST WEAR MASKS WHILE MOVING WITHIN THE INDOOR DINING ROOMS. THIS INCLUDES
    ENTERING AND EXITING THE RESTAURANT AND MOVING AROUND TO GO TO THE BATHROOM

•   REASONABLE ACCOMMODATION IS AVAILABLE FOR UNVACCINATED GUESTS IN SOCIALLY DISTANCED DINING
    AREAS. THESE ACCOMMODATIONS WILL ONLY BE MADE FOR UNVACCINATED CUSTOMERS BECAUSE OF HEALTH
    ISSUES OR SERIOUSLY-HELD RELIGIOUS BELIEFS

•   PROOF OF THE COMPLETED VACCINATION INCLUDES THE PHYSICAL VACCINE CARD, A PHOTO OF THE
    VACCINATION CARD, THE EXCELSIOR PASS, OR OTHER GOVERNMENT ISSUED DIGITAL PASS

DATE: Monday September 13th, 2021

CLEANING & ADJUSTMENTS OF OUR FACILITIES

CLEANING SANITIZING AND DISINFECTING
BEFORE SERVICE , AFTER SERVICE & DURING SERVICE

    •    OUR FACILITIES WILL BE DEEP CLEANED WITH CLEANING SOLUTIONS EVERY NIGHT BY OUR OVERNIGHT
         CLEANING COMPANY
    •    IN ADDITION, BEFORE THE RESTAURANT OPENS EACH DAY, THE FOLLOWING WILL BE UNDERTAKEN:
           ü   THOROUGH DISINFECTION OF ALL TABLES & SHARED SURFACES ON A DAILY BASIS

           ü   PERIODIC CLEANING CHECKS OF BATHROOMS & RECORDING CLEANING IN LOGS

•       ALL RESTROOMS, FOH AND BOH STATIONS WILL BE PROPERLY STOCKED WITH:
           ü   HAND SANITIZER (FOH AND BOH STATIONS)
           ü   DISPOSABLE FACE MASKS & N95 MASKS (FOH AND BOH STATIONS)

    •    DURING SERVICE IT WILL BE ESSENTIAL TO KEEP CLEANLINESS AND DISINFECTION PROCEDURES ONGOING
         WE WILL FREQUENTLY DISINFECT AREAS OF HIGH TRAFFIC
           ü   HIGH- TOUCH, NON-FOOD CONTACT SURFACES AND EQUIPMENT

           ü   WAIT STATIONS AND BAR

           ü   ALL FOOD CONTACT SURFACES AND EQUIPMENT

           ü   BATHROOMS

FACILITIES UPDATES & ADJUSTMENTS

•   WE HAVE IMPLEMENTED AIR FILTERS WITH RATING OF MINIMUM EFFICIENCY REPORTING VALUE (MERV) 13 TO OUR
    HVAC SYSTEM DIRECTLY

•   WE HAVE INSTALLED AIR PURIFIERS WITH HEPA CERTAFIED FILTERS IN POOR VENTILATION AREAS SUCH AS
    INDOOR DINING ROOMS, OFFICES AND SMALL BATHROOMS

•   WE ALLOW NATURAL VENTILATION BY KEEPING DOORS OR WINDOWNS OPEN DURING SERVICE AND ADDING
    WINDOWS TO OUTDOOR STRUCTURES FOR MAXIMUM AIRFLOW AS POSSIBLE

PROTOCOLS FOR OUR STAFF

PROTOCOLS FOR OUR STAFF
•   ALL STAFF MUST FOLLOW SOCIAL DISTANCING AS MUCH AS PRACTICABLE

     ü   TO THAT EFFECT, TIGHLY CONFINED SPACES MUST BE OCCUPIED BY ONE INDIVIDUAL AT A TIME
     ü   BAN ON ALL PHYSICAL CONTACT [NO HANDSHAKES, HIGH FIVES, HUGGING, KISSING, FIST BUMPS]
     ü   AVOID CONGREGATING AND KEEP VERBAL INTERACTIONS AMONGST EACH OTHER TO A MINIMUM
     ü   PREVENT LARGE GATHERINGS & PRACTICE REMOTE MEETINGS AND REMOTE TRAINING WHEN POSSIBLE
     ü   PRACTICE RESPIRATORY ETIQUETTE

•   ALL STAFF MUST WEAR FACE COVERING AND/OR FACE SHIELDS AT ALL TIMES

•   SIGNS REINFORCING UPDATED POLICIES AND PROCEDURES ARE POSTED THROUGHOUT
    THE ESTABLISHMENT

STAFF PROTECTIVE GEAR
•   FACE MASKS AND GLOVES WILL BE AVAILABLE DAILY FOR ALL STAFF

                 FRONT OF HOUSE                    BACK OF HOUSE
            [SERVERS, HOST, BAR TEAM]          [COOKS, PREP, CHEF, DISH]

                                           ●   FACE MASK
        ●   DISPOSABLE FACE MASK & N95
                                           ●   GLOVES
        ●   GLOVES (WHILE HANDLING FOOD)
                                           ●   GROOMED FACIAL HAIR
        ●   NEATLY-TIED LONG-HAIR
                                           ●   NEATLY TIED LONG-HAIR
        ●   GROOMED FACIAL HAIR
                                           ●   HATS

INTERACTING WITH OUR GUESTS

INTERACTING WITH OUR GUESTS
•   IN THESE UNPRECEDENDENT TIMES WE WILL BE FORCED TO ASK OUR GUESTS TO
    COMPLY WITH SOME GUIDELINES THAT ARE IN CONFLICT WITH OUR APPROACH TO
    HOSPITALITY

•   ALL GUESTS MUST COMPLY WITH THE FOLLOWING SAFETY PROCEDURES:

     ü   GUESTS SHOULD NOT MOVE AROUND INDOOR PREMISES BEFORE GETTING THEIR VACCINATION AND ID CHECKED AT
         THE FRONT DESK
     ü   ALL GUESTS MUST WEAR MASKS WHILE MOVING WITHIN THE INDOOR DINING ROOMS. THIS INCLUDES ENTERING
         AND EXITING THE RESTAURANT AND MOVING AROUND TO GO TO THE BATHROOM
     ü   GUEST SHOULD ADHERE TO SOCIAL DISTANCING WHILE IN WAITING AREAS
     ü   LIMIT CASH TRANSACTIONS WHEN POSSIBLE

COMMUNICATION AND CONTACT TRACING

COMMUNICATION
•   SIGNAGE WILL BE POSTED AROUND THE PREMISES TO REMINDS US OF GUIDELINES AND EVERYONE’S
    SAFETY
     ü   HYGIENE

     ü   SOCIAL DISTANCING

     ü   RULES & GUIDELINES

•    CONTACT TRACING & QUARANTINE AFTER INFECTION
     ü   IN CASE OF AN EMPLOYEE TESTING POSITIVE FOR COVID-19 THE EMPLOYEE WILL BE SENT HOME AND ONLY
         ALLOWED TO RETURN WITH A NEGATIVE COVID TEST RESULT AND MANDATED QUARANTINE TIME HAS BEEN
         COMPLETED

     ü   MINIMUM QUARATINE TIME MANDATED BY NYC STATE IS 10 DAYS AFTER FIRST SIGN OF
         SYMPTOMS/INFECTION

     ü   WE WILL TRACE EVERYONE WITH WHOM THAT EMPLOYEE CAME TO CONTACT WITH AND LET THEM KNOW

     ü   WE WILL TRACE ALL AREAS THAT THE INFECTED PERSON OCCUPIED & SANITIZE

THANK YOU!   THANK YOU ALL SO MUCH FOR YOUR CONTINUED
             EFFORTS TO KEEP EVERYONE SAFE AND HEALTHY!
             YOUR HARD WORK IS VERY MUCH APPRECIATED. IT
             IS IMPORTANT TO STAY OPTIMISTIC BUT ALSO
             REALISTIC ABOUT THE FUTURE. IT IS GOING TO
             BE A LONG TIME (IF EVER) THAT THE
             RESTAURANT LANDSCAPE LOOKS THE WAY IT USED
             TO.

             IN ADVERSITY THERE IS ALWAYS OPPORTUNITY,
             TO LEARN, TO GROW AND TO DO THINGS
             DIFFERENTLY. IF WE MAKE IT THROUGH THIS
             (AND WE WILL), WE NEED TO CONSIDER WHAT THE
             ‘NEW NORMAL’ WILL LOOK LIKE AND HOW WE CAN
             BEST CATER TO THIS NEW FACE OF DINERS.

             REMEMBER, WE’RE IN THIS TOGETHER!