LIFE IN LOCKDOWN! MIRRORLESS BUSES - HOW ARE THEY PERFORMING? - MESSAGE FROM JOHN TRAYNER
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ISSUE #64 - JUNE 2020
MESSAGE FROM
JOHN TRAYNER
MAKING A STAND
AGAINST COVID-19
LIFE IN
LOCKDOWN! MIRRORLESS BUSES - HOW
ARE THEY PERFORMING?
CLEANING YOUR HANDS
WORKING AS
ONE TEAM As part of the national effort to curb the spread of
coronavirus and limit our exposure to dangerous germs,
we understand the most effective way to remove or
B us drivers are the literal driving
force which has kept London
adjustments to both our home and
working life and continue to do so.
deactivate germs is to clean your hands with warm
moving and allowed essential
keyworkers such as those in the
As we come to terms with a new ‘normal’,
I would like to take this opportunity to
running water and soap. Hand sanitiser should never
NHS and supermarket workers to
safely arrive to work and return
thank each and every one of you for your
bravery; thank you for flexibility, and replace soap and water where its available.
home again. thank you for your commitment during
the coronavirus crisis.
At the start of this pandemic, Go-Ahead
London, in agreement with TFL and We are now entering a new phase, so 1. 2. 3. 4.
Unite the Union made changes to our please remain vigilant and continue to
cleaning regime on buses and garages/ adhere to Government guidelines for the
offices; making all areas safe for our safety of both yourself and others.
colleagues to carry out the vital roles
I also pay my utmost respect to our
they play to ensure our services remain
colleagues and other transport workers
running on a daily basis. Hand sanitiser Apply soap and Rub your hands palm Rub in between your Make sure your hands
who are no longer with us and offer
has been readily available at every warm water to palm fingers and cover all are completely dry
my deepest sympathy to the
location since February, and surfaces
families and friends they
additional changes were
have left behind. Our
also made, including
thoughts are with you all.
a one-way system in
garages to help practice
social distancing. We
Thank you once again
- together, we WILL get
If soap and water isn’t available, use
have all made many through this. hand sanitiser as an alternative.
1. 2. 3. 4.
JOHN TRAYNER
M A N A G I N G D I R E C T O R
Apply hand sanitiser Rub your hands palm Rub in between your Make sure your hands
to palm fingers and cover all are completely dry
surfaces
Apply the gel product to the palm of one hand.
A HUGE Rub your hands together. Rub the gel over all the
THANK YOU
surfaces of your hands and fingers until your hands
are dry. This should take around 20 seconds.
FOR ALL YOUR EFFORTS
Avoid eye contact. Do not use on damaged, sensitive or irritated skin.
Adult supervision required for child use. Flammable liquid and vapour.
Keep away from heat/sparks/open flames/hot surfaces. No smoking.
LET’S ALL PLAY OUR PART
AND HELP REDUCE THE SPREAD OF COVID-19.
BUS TALK | PAGE 2
PASSENGER
SI
PL
KERRY
SMITH
FRANK
"Kerry's friendly smile
NYAMUTALE
in the mornings never fails Drink
COMMENDATIONS
"The driver was very
FRANK NYAM to lift my spirits. A simple water
patient as he waited for me UTALE
at the bus stop. He was also
WA TERSIDE W
AY smile goes a long way. Drink Drin
watekr Drink
Please can you pass on my water
polite and professional when water
Congratulations to all our drivers who have received praise dealing with other road
feedback, thanks and
from customers. Here is a selection of those received... sincere appreciation REMEMBER TO
users. We need more
to Kerry." KEEP HYDRATED!
drivers like him."
MB CHARLES
NELSON
"I was in some degree
of difficulty but the driver
A
helped me out to ensure that
WENYDY NAKITTO DEBORAH SKIN DEBORAH
CRO DON I was okay. He advised me SUTTON NER
SKINNER
of the nearest stop for my
"She is always
RR HUSSAIN convenience and was
C
AMEAR courteous and makes the
WENDY RIV R ROAD
very reassuring."
NAKITTO AMAR passengers feel welcome.
"I want to say thank you HUSSAIN The driver wished me a nice
"He was helping a
to the driver. She lowered day; something she did for
blind woman out of
the ramp, dropped the bus
to the kerb and allowed me
the bus and cross the
road. BIG THANK
MG VALERIE SHAW
each passenger alighting
the bus. Thank you."
to board with my buggy YOU to him!" JOHN NEW CROSS
through the middle doors.
She was so kind and
HUMMERSTON
"Your 178 driver kindly NX VALERIE
professional." waited for us to board SHAW
after seeing us miss the "The lady driver was
DEBRA
RICKETTS
NP bus infront. His manners
and understanding were
very helpful in getting me
and my son on the bus, even
RA CHRISTOPHER BX KEITH
amazing. Please pass WORRELL SMITH
"Debbie is an though some passengers
AL ANNA exceptionally considerate
driver. Very calm and
on our thanks." refused to move down. This
driver is amazing and I
"The young driver calmly
explained that we needed
"What an outstanding
polite and pleasant driver!
GERE individual cards for tapping Passengers were having
"She was polite professional. Our best hope to get her as a
in and was kind about it. a little trouble boarding and
and friendly to journey on this route for driver again."
Nothing appeared too alighting from the rear
everybody who quite some time."
DEBRA RICKETL TS
AND PA R K much trouble for this doors. The driver politely
NORTHUMBER
arrived. Thank you driver." explained the new
driver." procedure."
SW ALI FARAH KEVIN EVANS
ANNA GERE
MERTON
"Thank you for
AF MALCOLM
MINETTE
Q "The service suffered
some disruptions. KEVIBNEEVANS
RWELL HUSANI PM
CAM
The driver informed all WILLIAMS
taking care of stopping "The bus driver
passengers in a polite and "I was greeted by a
and waiting for me while was very friendly and
informative manner for the friendly driver and I want
I ran with my child and a drove smoothly. This
reason of the delays. He to make sure he gets the
You can see the latest driver bag! I really appreciate made my journey
is a great asset to the recognition he deserves.
commendations on Go-Ahead this kind gesture from very pleasant."
company from what we He made a joke which
London’s Twitter account your driver."
experienced." HUSAHNI WILLIAMS made me smile and was
Thank you!
(@Go_Ahead_London) PECK AM
polite to people
or by searching for getting on."
#GoodGALbusdriver
Q CAMBERWELL
MG MORDEN WHARF MB ORPINGTON A SUTTON RA WATERLOO BX BEXLEYHEATH PM PECKHAM C CROYDON
SW STOCKWELL PL WATERSIDE WAY RR RIVER ROAD NX NEW CROSS SI SILVERTOWN AF PUTNEY AL MERTON NP NORTHUMBERLAND PARK
BUS TALK | PAGE 4 BUS TALK | PAGE 5
MAKING A STAND
Name: Tatin Age: 5
The rainbow has become
a symbol of support for
children and adults making a
stand to show their support
for NHS workers on the front
line during the coronavirus
pandemic in the UK.
Name: Umaiza Age: 7
But what about bus drivers?
SILVERTOWN Operating
Manager, Brad Campbell and Garage
Administrator, Karen Smith pondered
on this question and came up with an
ingenious idea to allow children to
show off their creative skills, support
Name: Nikola Age: 7
transport workers and help brighten up
the depot all at the same time! Genius!
The initiative was to encourage drivers
to ask their children to colour in the
image of a bus in recognition and
support of London bus drivers who are
keeping the city moving for key workers.
Karen said: "We had a great
response with some brilliant works
of art presented from the children of
our drivers."
Pictured here is a selection of just
some received.
“The rest are displayed nicely around
Name: Lucas Man Age: 2
the garage on a special board in
recognition of the great job our
colleagues are continuing to do. The
pictures are certainly helping to raise
extra smiles in and around the garage
at this time of uncertainty. Thank you to
Name: Sajid Uddin Age: 3
all the parents and children who took
part in a bid to show your support, and
simultaneously help brighten up a bus
driver’s day,” Brad concluded.
OPEN AND
APPROACHABLE
Tote
Age 5
Name: Luke Age: 2
BUS TALK | PAGE 6 BUS TALK | PAGE 7
LIFE IN LOCKDOWN
Family Time Keeping
in touch
BUILDING
RELATIONSHIPS
with John Hope
W hen Boris Johnson
announced that the UK
would be going on lockdown,
BUILDING
RELATIONSHIPS with friends and family
I thought it was a good decision
as I believe the less people on the
P ersonally, I think it would’ve been
a better idea if Boris Johnson
implemented the lockdown 2 weeks
streets, the better it would before Monday 23 March; nevertheless,
be for all in our fight against early or late, it was something that
the coronavirus. had to be done for the safety of
the UK public.
Since it’s been in place, I’ve managed
to finally complete a lot of DIY which Life is now so different, but Seeing the devastating
I’ve been putting off for months. It’s JOHN HOPE I’ve managed to adapt impact of the coronavirus
also been great as I have been able to WATERLOO DRIVER pandemic, my perception
whilst sticking to the rules
have a lot more quality time with my of the lockdown. I’m on cleanliness has
wife and son. Keeping him entertained now doing a lot more changed in a big way.
certainly raises a smile much to my reading and gardening I am so much more
wife’s amusement! and I’ve also managed conscious of the
to improve my cooking things I touch, paying
I must say that I do miss going out and
skills! Like everybody particular attention
socialising though. Everyone loves
else though, I really COVID-19 when disposing
a decent pub on a sunny afternoon,
miss my family and rubbish - I have listened
right? It’s not quite the same in the back
friends, so I’ve been to the Government’s
garden as I’m sure most of you have LOCKDOquality
spending WN time advice on regular hand
tried! Restrictions on seeing my family
catching up with them on washing and will continue
and friends is also challenging for me
video calls. I also ‘WhatsApp’ to do so once this is all over.
but with the use of ‘Messenger’, I’ve
my family every evening and CLAUDE PARCHMENT I’m looking forward to returning
managed to stay connected to those
closest to me nearly every day!
every morning to check they MENTOR - STOCKWELL to life as close to what it was pre
are all still in good health. Covid-19. I’m seriously missing a
I’m definitely looking forward to theme
proper steak in a good restaurant; pubs
parks and parks in general re-opening.
and the like can wait.
One of the first things I’ll do is take
my son for a day out filled with fun As sad as it is to say, I don’t think life will
and activities which he’s undoubtedly ever be the same again, but with my tight
missed during lockdown and the unit of family and friends, it will be a change
implementation of social distancing. which we will all get through together.
COVID-19
Anyway, time for work now – mask and
gloves at the ready! Stay safe everyone!
N
LOCKDOW
JOHN HOPE SPENDING SOME QUALITY
TIME WITH HIS FAMILY DURING LOCKDOWN.
BUS TALK | PAGE 8 BUS TALK | PAGE 9
KNOWING YOUR
COLLEAGUES
ISSUE #64
Mohammad Chaudhary
FACE 2 FACE WITH
ELEANOR
In this edition of Know Your
IN THE RED
Colleagues, Mohammad
Chaudhary, Assistant
Operating Manager
based at MORDEN
WHARF garage, talks
CORNER MCDONNELL
about his sporting
heroes and reveals the
TV show which really
‘cracks him up!’ Over to
you Mo…
MOHAMMAD CHAUDHARY IN THIS ISSUE OF BUS TALK, WE SPEAK TO NEW CROSS
ASSISTANT OPERATING MANAGER
ASSISTANT OPERATING MANAGER, ELEANOR MCDONNELL
I am 32 years old and have been in WHO HAS WORKED FOR GO-AHEAD LONDON FOR 1 YEAR.
the bus industry since 2007. I joined
Stagecoach as a driver in 2007 and
worked at Bow garage. In 2011, I was
Tupe’d to First Capital with the route 1) When and where was your last holiday?
Hair today,
30 which then operated from Lee ELEANOR MCDONNELL
Interchange. In 2012, I successfully
I went to Galway, Ireland with a group of friends in February this year. ASSISTANT OPERATING MANAGER
gone tomorrow!
Little did we know that our next catch up would be a self isolating video call!
applied for the position of Senior
Garage Administrator (SGA) and
2) It's Friday night - what do you order, an Indian,
continued this role until 2017 when
I became a cover AOM at the same
Chinese, Fish and chips or something else?
garage. I then joined Go-Ahead London Dominoes pizza Texas BBQ flavour, but I wouldn't turn down any takeaway!
M artin Miners joined Go-Ahead
London 16 years ago back
in January 2004 as a bus driver
Despite the friendly put down, he
happily obliged.
in April 2019 as Assistant Operating
Manager and have worked at River 3) Would you rather spend or save?
Road and New Cross; I am now based at
at Bexleyheath garage. After 12 As a child, Martin experienced I like to think I have a good balance, but maybe I would be able to save
Morden Wharf garage.
years, he took the brave step 35% burns due to spilling a pot more if I didn't subscribe to annual next day delivery on ASOS!
into management and started at of tea over himself. He was in Outside of work I enjoy nothing more
Orpington as a Cover Performance hospital for the best part of his than spending time with my wife and 4) What is your favourite movie and why?
Manager. Successful in his trial, the childhood, so this was his way of child aged 2. Despite being a ‘family
rewarding the friendly staff who guy’, I’m also mad about sports, I am a massive film nerd! I especially love all Quentin Tarantino movies because BUILDING
position became permanent in May RELATIONSHIPS
took care of him. especially Boxing and UFC. My sporting they are so creative but if I have to choose one, it would have to be Pulp Fiction.
2017 and since November 2019, he
has been the Performance Manager heroes are Mohammad Ali and Khabib
Scissors at the ready and sitting 5) What makes you smile?
at BEXLEYHEATH. comfortably at home, his daughter
Nurmagomedov. I love Mohammad Ali’s
determination and the way he stuck to A lot makes me smile, I'm a pretty smiley person! Family, friends and food if
Lockdown has forced us to do Jade (who lives in the same
his morals and beliefs; he had a colossal I had to be specific.
many things ourselves, for example household), begun snipping away.
personality and immense charm. Khabib
cutting our hair! But pleased with “I must say I felt sick once Jade Nurmagomedov, a Russian mixed 6) What is your first childhood memory?
the ‘locks’ grown and happy with started to cut. I was hoping my martial artist and UFC fighter is humble,
the compliments he has received, wife wouldn’t give me that divorce well-spoken and in my opinion the best Probably when my dad put me on his shoulders at Disneyland and ran through a
Martin says: “It’s taken me all of she mentioned when I initially said UFC fighter in the world. massive crowd of people so that 'Mary Poppins' would see me and wave. I was a
lockdown to get my hair to this I was becoming a skinhead for massive fan at 4 years old!
length – I’ve been told it makes me I also follow football and support
charity! But on a positive note, the
look younger!” children will definitely benefit from
Manchester United. I last watched them 7) Which album would you want to be stranded on a deserted
the £500 raised.”
play against Club Brugge at a stadium in island with?
However, fellow colleague, Colin February 2020 where they won 5-0! The
Rowe approached Martin and As he gets accustomed to his new atmosphere was fantastic with a real buzz This question is impossible! My music taste is SO varied, I think I would break
asked him if he would consider hairstyle and happy that he still has in the air. down if I could only ever listen to one album and then end up hating it!
cutting his hair to help raise money a wife, Martin would like to thank
for Great Ormond Street Hospital. everyone who supported and
In contrast, when I want to relax there’s 8) Creation or Evolution?
In Colin’s words: “Your hair is nothing better than watching a good
helped him to raise funds for Evolution - In my opinion, the scientific evidence is pretty hard to dispute!
getting long and ya starting look movie or binge watching a TV series.
Great Ormond Street Hospital.
like look like an old rockstar!” My favourite film of all time is Public
Enemies, a 2009 American biographical 9) What is your favourite lockdown pastime?
crime drama. I could also happily sit BBQ'ing in the garden. It's the next best thing to being able to go out and eat!
through my favourite series including
Game of thrones, Breaking Bad and Rick 10) Do you have any pets?
& Morty. I cannot watch an episode of
Family Guy though without cracking We recently bought a French/English Bulldog puppy and have named him Aldo
up with laughter! Peter Griffin; (after a character in a Tarantino directed movie). He is the cutest and has definitely
MARTIN MINERS what a character! kept us occupied during lockdown. Our house rabbit Thor won't be fooled by
PERFORMANCE MANAGER those big puppy dog eyes though!
Before After
BUS TALK | PAGE 10 BUS TALK | PAGE 11
the
e c ti
fl ctionsn g on no...
peckham Refl e
community Re u s e s FORWARD
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and the Senior Garage Administration a id e u t s a e
We would also like to emphasise m a have f call o hen th
team at PECKHAM garage would cin e gaf hen mber o n mirrors. “W ere
that whilst it is right to recognise the visitin emember w mal? the nu k e t h
like to give a huge and sincere thanks when r ce bro rrived, e
efforts being made by NHS rmal?
R
was n o to repla buses first a s w hich w
to all their colleagues for the extremely
workers, it is also important to was no th mirrors… m ir r o r le ss
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hard work and efforts put in during this buses
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remember the vital role of bus month was a fe rectified and h the engine
very challenging period. n8 ss y t
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started route 197 at
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daily basis. has not gone unnoticed and MARK CAMBRIDGE 1921, a
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O P E R AT I N G M A N A G E R e r D o mingo ! I
is highly appreciated and iv es t
A factor that has been evident during PECKHAM GARAGE 197 dr e the b .
respected. Route m e , they’r ors anymore
this period is the increased feeling s : “ F o r m ir r
sa y old r bu s
of the 'Peckham Community' in and ant the m othe tter,
Thank you and stay safe.” don’t w s drivers fro me if it is be
e k
around the garage, at a time when it is Som e t im nd a s nig t,h
even more important to show support a t o r s come a ch better! At
ope r ay m u
r me I s
and fo
LEFT TO RIGHT: JAMIE ANDERSON,
MARK CAMBRIDGE AND TINA WRIGHT.
A ROUTE 197 MIRRORLESS
BUS IN SERVICE.
BUS TALK | PAGE 12 BUS TALK | PAGE 13
Life is like a...
The gift of GIVING
BOX OF
BUILDING
RELATIONSHIPS
CHOCOLATE
W e are all experiencing trying and
testing times at the moment –
support, help and acts of kindness is being
Colleagues graciously helped
themselves to a drink and sandwich
with encouragement from Abdul, kindly
seen all over the country by individuals and reminding them that they are a key worker,
charities alike. playing an important role in keeping the
city moving.
Closer to home, Go-Ahead
... you never know what you're gonna get. London’s Abdul Rouf was a driver at
SILVERTOWN garage between
Brad continued: “The team here at
Silvertown have really come together
2008 and 2019; following this, he was during these pressing times, and at times
promoted to the role of driving instructor. like this, we notice that whatever our role
It's fair to say that we're living Warmly received by Operating Manager
is in the business, none of us are immune
in strange and uncertain times Lance McFarlane, the goodies were When Abdul isn’t busy at work, he spends
neatly displayed ready for colleagues at to the impact this virus is having on our
and for some, what goes along his time supporting the DH Foundation, ‘a
Waterloo to enjoy. everyday lives. We have taken a positive
100% non-profit UK based charity with an ABDUL ROUF
with this is a loss of routine - approach to move forward and it's acts of
DRIVING INSTRUCTOR
“This kind offer is brilliant,” said Lance, aim to alleviate poverty in Bangladesh.’
perhaps a change in diet which kindness as displayed by Abdul and the
trying hard to contain his excitement! In addition to their normal charity work, the DH Foundation that will ensure we all get
now includes a few naughty "When does being given chocolate not DH Foundation have also been supporting through this as one. I am really proud of
chocolate treats (when no put a smile on your face?" how everyone has played their part
those working on the frontline during the
one’s looking of course!) coronavirus outbreak in London. Abdul in keeping the garage moving. Thank
Waterloo Driver Jose Mendonca
For our lucky colleagues at and his colleagues have been transporting you all.”
commented further: “It is nice and
WATERLOO, they could tuck in to as thoughtful of Waitrose. It’s great to see sandwiches and water to key workers After visiting Silvertown garage,
much chocolate as they liked thanks to key workers looking out for each other.” during these very pressing times. Clearly Abdul’s next stop was Guy's and St ...it's acts of kindness as
noble, Abdul contacted Silvertown garage
a huge donation of the good stuff from
Waitrose, Kings Cross. This kind delivery Lance continued: “In this current Operating Manager Brad Campbell to offer
Thomas' hospital; truly and richly
deserved as NHS staff put their own
displayed by Abdul and
of chocolate goodies was their way of climate, it is pleasing to see how a kind
gesture can bring people together
refreshments for the hard-working drivers
transporting keyworkers to and from work
lives at risk on a daily basis to help the DH Foundation that
saying thank you for keeping London and support those battling this life-
moving during this difficult time. (maintaining social distance of course). during this pandemic. threatening illness.
will ensure we all get
Colleagues here were most thankful for
After Head Office received a call from their donation and gesture of thanks for Brad was pleased to accept the offer and Many thanks to Abdul and the DH through this as one
Kings Cross Waitrose store manager helping to transport keyworkers to work the following day, Abdul arrived at the Foundation - Stay safe everyone.
with this generous offer, it wasn’t long and home again! A huge thank you to garage with a selection of sandwiches and BRAD CAMPBBELL
drinks courtesy of DH Foundation charity. O P E R AT I N G M A N AG E R
before the delivery of chocolate arrived. the Waitrose team for their generosity!” S I LV E RTO W N G A R AG E
Commenting on this act of kindness,
Driver Kayes Kabir stated: “This gesture
was well received by everyone and
further enhanced the community spirit at
Silvertown garage. At times like this, small OPEN AND
gestures have massive impacts.” APPROACHABLE
LEFT TO RIGHT: ALEX FERNANDES, ALPHA KALLON, NATHAN DANIEL (WAITROSE),
JADA SINGTONG (WAITROSE) AND OPERATING MANAGER, LANCE MCFARLANE
ABDUL AND COLLEAGUES AT SILVERTOWN
DISTRIBUTING FOOD COURTESY OF DH FOUNDATION
BUS TALK | PAGE 14 BUS TALK | PAGE 15
TENDER
NEWS
A yellow highlight indicates an involvement with Go-Ahead London.
All are retentions unless stated otherwise.
* = 24 Hour Route.
ROUTE R7 | Chelsfield Village to Chislehurt Sainsbury's. ROUTE 283 | Brunel Road to Hammersmith Bus Station
METROBUS. Won from Stagecoach Selkent. London United. Contract retained.
Contract begins on December 5, 2020. Contract begins on February 27, 2021.
Using Existing Diesel Single Deck (4 PVR). Using Existing Diesel Single Deck (10 PVR).
ROUTE 306 | Second Avenue to Sands End / Sainsbury's. ROUTE 649/650/651 | School Routes.
METROLINE. Won from London United. BLUE TRIANGLE. Contract retained.
Contract begins on December 12, 2020. Contract begins on January 2, 2021.
Using Double Deck (details TBC) (11 PVR). Using Existing Hybrid Double Deck (9 PVR).
ROUTE 385 | Chingford Station to Salisbury Hall. ROUTE S4 | Wilson's School to St Helier Station.
HCT Group. Contract retained. ABELLIO LONDON. Contract retained.
Contract begins on October 17, 2020. Contract begins on December 5, 2020.
Using Existing Diesel Single Deck (1 PVR). Using Existing Diesel Single Deck (6 PVR).
ROUTE 654 | Addington Village Interchange to Eldred Drive. ROUTE 456 | Crews Hill to North Middlesex Hospital.
METROBUS. Contract retained. LONDON GENERAL. Contract retained.
Contract begins on October 24, 2020. Contract begins on October 17, 2020.
Using Existing Diesel Double Deck (1 PVR). Using Existing Diesel Single Deck (5 PVR).
ROUTE 200 | Mitcham Fair Green to Lambton Road.
LONDON GENERAL. Contract retained.
Contract begins on February 20, 2021.
Using Existing Hybrid Double Deck (15 PVR).
Ke e p i n g i t Thanks for reading!
Congratulations to
Sutton driver, Marco
Try not to become a person of success, but
Martin who achieved MARCO MARTIN
rather try to become
a BCES scorea of person
100. of value.
SUTTON DRIVER
Well done!
Albert Einstein
BUS TALK | PAGE 16
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