Leading Estate Agency - and Property Services Group - group
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group
Leading Estate Agency
and Property Services Group
connellsgroup.co.uk
group
Connells Group is the largest and most successful estate agency network in the UK,
with 84 local estate agency brands and a number of both wholly-owned, and part-owned,
supporting subsidiaries adding to the diversity and strength of its business.
1930s 2000s 2010s 2020s
to 90s
1936 - First Connells estate agency branch 2000 - Founder member of Rightmove 2010 - Acquired Vibrant Energy Matters 2020 - David Livesey, CEO of Connells Group
opened in Luton celebrated 30 years in the Group
2002 - Acquired Conveyancing - One of Zoopla’s founding shareholders
1969 - Ten-branch network acquired by Direct Property Lawyers 2021 - Acquired Countrywide Property Services Group
- Established Redstone Wills
Constantine Group
2003 - Acquired Sequence national estate agency
1976 - First agency to provide an in-house network and Sharman Quinney
2011 - Acquired Burchell Edwards, Just Wills Group
and a stake in LMS Group
mortgage service
2004 - First industry awards won
1977 - First agency to provide a bespoke mortgage 2012 - Acquired strategic stake in Hearthstone
service to the new homes market
2006 - Rightmove plc floated on the Investments plc
London Stock Exchange
1978 - First estate agency group to provide in-house 2013 - Initiated major expansion of lettings branch
- Acquired a stake in TM Group network
training structure
1984 - One of the first estate agency networks to 2007 - Acquired the Asset Management Group 2014 - Acquired Peter Alan
(AMG) and The New Homes Group
obtain a full listing on the London Stock - Successful Zoopla flotation
Exchange
2015 - Acquired Gascoigne Halman, online estate
1991 - Acquired by Scottish Widows agency Hatched.co.uk and nine lettings books
- P urchased large part of Prudential 2016 - Acquired Paul Dubberley, Touchstone Residential
Property Services Lettings and Rook Matthews Sayer
- Connells Survey & Valuation established 2017 - Stephen Shipperley, Chairman of Connells
Group, celebrated 40 years in estate agency
1996 - Acquired by Skipton Building Society
2018 - Launch of new build mortgage services
proposition supporting local and regional
Our ownership by the Skipton Building Society offers security of developers
unparalleled financial strength, established and robust 2019 - Introduction of MIO sales progression software
corporate governance and significant PII covenant in partnership with TM Group
High Street Estate
Agency Brands
with 10 or more
branches
And 50
well-known,
local names part of John D Wood & Co.
across the country
part of John D Wood & Co.
part of John D Wood & Co.
High Street Estate Agency
Connells Group is the largest With a focus on innovation and customer Our highly trained estate agents and Residential
service, we are widely regarded as industry mortgage services consultants – assisted
and the most successful estate pioneers, having been founding members by head office functions to support a Property Auctions
agency network in the UK. of Rightmove, instrumental in the launch of streamlined and outstanding customer
Through our leading London-based
Zoopla and taking a lead role in developing service - ensure the best possible
With over 1,200 high street branches auction house under the Barnard
new digital technologies such as the sales outcomes for our customers.
nationwide, the Group trades under Marcus brand and with regional centres
progression tool MIO, all designed to
84 well-known and trusted local Colleagues have access to industry across the country [Derby, Leeds,
enhance the customer experience and
estate agency names. leaders at the forefront of good estate Norwich, Southampton, Liverpool,
adapt to changing customer requirements.
agency, learning from the best in the Exeter, Sheffield, Wales], we are one of
business. We are one of the only large the largest volume residential property
Driven by the needs of our customers, our
estate agency businesses run completely auctioneers in the UK.
branches offer the perfect combination of
property services to home buyers, sellers, by estate agents. Sequence Auctions and Countrywide
landlords and tenants, including: Property Auctions provide vendors and
Our lettings business currently manages purchasers with a bespoke service via
• Residential sales
over 120,000 tenancies across our their dedicated auction teams. National
• Residential lettings network, with services including sales include lots covering the entire
•M ortgage and protection services everything from simply finding a tenant country, whilst local sales through our
• New homes to full property management including regional auction centres focus on lots
repairs, remedial work, maintenance and located close to the auction centre.
• Auctions
rent processing. With nearly 60 auction sales held
• Land and planning
every year, we offer an entire range of
• Conveyancing Customers can rest assured they are property types, from flats to houses,
• Surveys and valuations dealing with an organisation which is factories to shops, land and much
professional, self-regulated and delivers more, in locations throughout the UK.
• Asset management
a market-leading service.
• EPC provision and will writing
Mortgage Services
Connells Group is one of Connells Group supports our estate We own the hugely successful
agency customers with a national Mortgage Intelligence (MI) business
the UK’s largest mortgage network of more than 1,000 which operates a network and
distributors. mortgage consultants, working club for third party appointed
across a number of local and representatives (AR) and directly
Our mortgage services business offers national brands, offering advice on appointed (DA) mortgage brokers
the highest quality to both customers a range of mortgages, protection respectively. Capital Private Finance
and lenders. We have a large and mature products, insurance and wills via our and Slater Hogg Mortgages are
business supporting our estate agency subsidiary Redstone Wills. They have Connells Group brands that also
customers and branches, a major national access to thousands of mortgage operate under this model.
mortgage network, a specialist buy-to-let schemes from our panel of lenders,
and phone-based advice business, the UK’s Connells Group also includes the
which include most of the major
leading new homes mortgage specialist UK’s leading new homes mortgage
high street and specialist lenders.
and mortgage club business for the DA specialist. The New Homes Group
Our customer-focused approach to
mortgage market, which collectively encompasses New Homes Mortgage
mortgage provision, through our
makes the Group one of the largest Helpline, Torc24, IMH and New
large network of consultants and
mortgage intermediaries in the UK. Homes Mortgage Scotland.
their support teams, is the reason
why customers come back to us In addition, we own The Buy to Let
time and time again. Business, a specialist business that
also handles all customers who wish
to transact by telephone.
£30bn+
worth of mortgage
applications
submitted in 2020
Land and Planning
Connells Group Land We have a dedicated team of land From identifying the initial development
professionals operating nationally who offer opportunity through to the completed
and Planning is a leading a wide range of services tailored towards scheme, we provide an all-encompassing,
multi-disciplinary, national the acquisition and disposal of land, that end-to-end service to landowners and
development agency that has can be developed in both the short and developers. Our expert strategy, coupled
medium term and also strategically in the with our local housing market knowledge,
been established for more than longer term. ensures we optimise the value of the
forty years. Our many clients include public bodies
scheme for our clients at all stages of
the process.
and institutions, corporate and private
landowners, and registered providers along The Group’s land team is supported
with national and regional house builders. by a national new homes operation
that provides regional housing market
intelligence and expertise in the selling of
new homes for house builders across our
estate agency branch network.
National
network
of Land
Managers and
Directors
New Homes
Connells Group is the UK’s Nationally, we provide a full range of Our work with developers enables us to
services to new homes developers of assist with the financing of large schemes
largest agency for new homes all sizes - from single units to large by agreeing and contracting a forward
sales selling circa 12,000 new developments, from shared ownership sale position to deliver a pre-specified
homes a year. to retirement properties and by creating number of completions occurring on time
new residential settlements. We which can help in bringing forward the
produce in-depth market intelligence, developer’s build programme.
We pride ourselves on delivering cost-effective marketing solutions and
a comprehensive service to This can enable developers to acquire
recruit knowledgeable new homes sales
further sites despite commitments on
meet and exceed the needs of specialists to work on site and within our
developments elsewhere.
branch network.
housebuilders and developers. Our multifaceted approach to new homes
We also offer conveyancing and dedicated
products, our understanding of the needs
mortgage services that are tailored to the
of house builders and our ability to market
new homes market, and can help with
new homes effectively make us the first
assisted move options and part exchange,
choice for many of the UK’s leading
including via our subsidiary The New Homes
builders and developers.
Group.
We also offer a range of investment
services working with a number of
investment buyers, pension funds, off-
shore funds and investment groups
specifically looking to purchase new builds.
Sell 12,000 New Homes Dedicated
more new Managers and New Build Mortgage
new home
homes than any Directors Services Consultants
sales a year
other agent nationwide available
Corporate Lettings,
PRS and Build to Rent
Our Corporate Lettings, PRS We conduct all aspects of property asset
management for our clients’ portfolios
and Build to Rent teams including, but not limited to, the
are equipped to work with following services:
institutional investors and • Carrying out property assessments
corporate landlords throughout on a regular basis
the UK. • Securing rents and arrears
• Marketing the properties with Connells
We can provide a unique level of service
Group branches and sub-agents
regionally or for city specific portfolios,
buildings and dispersed national portfolios. • Carrying out compliance testing, health
and safety checks and risk assessments
Acting as your single point of contact,
your Portfolio Manager will manage all • Securing vacant properties
aspects of your account and is backed by
• Organising insurance
an experienced team of specialist property
managers, client accountants and our • Arranging disposals of properties
extensive national branch network. In
• Dealing with solicitors
addition, the Portfolio Manager will work
with you to ensure that your portfolio • Day-to-day property management,
performs to achieve your investment goals. dealing with repairs
• Property inspections
• Serving notices as required
• Repossessions
• Providing bespoke data and MI
Survey and
Valuation Services
Connells Survey & Valuation Countrywide Surveying Services
is the leading supplier of operates one of the largest,
valuation panel management most trusted property surveying
and associated residential and valuation practices in
valuation and surveying the UK. We act on behalf of
services for both home buying corporate lender clients and
customers and corporate individual home buyers.
lender clients.
We employ over 700 personnel, including
We deliver flexible nationwide service over 450 in-house RICS qualified
solutions through our 450 strong team surveyors covering UK postcodes
including RICS qualified chartered surveyors including Northern Ireland. At the core
and specialist service management staff. of our business is a wealth of technical
expertise offered by professionals which
At the heart of our business is a combined with an unrelenting focus on
sophisticated risk and fraud management the customer journey ensures a quality
model which is underpinned by a Quality delivery of service to our clients and
Assurance ISO 9001:2015 accreditation held customers.
since 1998. This underlines our constant and
continuing commitment to deliver quality We offer a full range of valuation, survey
service to our valued customers and clients. and panel management services, and
through innovative collaboration, work
Our clients operate across the property and in partnership to meet our client’s needs.
financial markets, each requiring bespoke Our in-house surveyors operate using
services to meet their needs, including: market leading technology for on-site
mortgage valuations; private home buyer inspections and remote valuations to
and building surveys; LPA receiver valuations; collate, prepare and quality control their
repossession valuations; audit; portfolio valuation reports and customer surveys.
analysis and expert witness reports.
Asset
Management
Asset Management Group Countrywide Corporate
(AMG) specialise in residential Property Services (CCPS) is
Asset Management and a specialist provider of B2B
Property Maintenance Services residential property Asset
to Mortgage Lenders, Probate Management services to
Providers, Equity Release Mortgage Lenders, Probate &
Providers, Charities and Trust Companies, Equity Release
Property Buying Companies. Providers, Developers and
Property Buying Companies.
Established in 1997, AMG has gained
an outstanding reputation built on First established in 1990, CCPS has built
performance, consistency, compliance its reputation on consistent performance,
and innovation. Business and personal quality assurance oversight, supply chain
values are the key to AMG’s success, compliance and transparency. CCPS is
treating each property individually, easy to do business with, is Information
ensuring a personal and professional Security accredited, and provides an
service with complete focus on fair adaptable and flexible approach to client
customer outcome. needs with focus firmly on optimised
AMG’s services cover England, Wales, customer outcomes.
Scotland and Northern Ireland. Services are provided in England, Wales,
Scotland & Northern Ireland.Energy Performance Certificates, Conveyancing
Inventories, Gas Safety
& Electrical Inspections
Vibrant Energy Matters was The business has grown substantially Connells Group is one of the
over the years to become the UK’s
established in 2008 to service leading provider of EPCs, responsible UK’s leading suppliers of
the requirements of the Housing for one in every 10 that are carried tech-enabled, end-to-end
Act and The Energy Performance out. Over recent years, we have conveyancing services to
successfully developed more than 25
of Buildings (Certificates and different services for the residential businesses and direct-to-
Inspections) (England and Wales) and commercial property market and consumers.
Regulations 2007 in respect in that time we have also become the
UK’s largest provider of outsourced Our market-leading panel management
of the provision of Energy inventories. We also provide Gas solutions are provided to businesses in
Performance Certificates (EPCs). Safety Services and Electrical both the ‘transactional’ (home mover)
Inspections. and the remortgage marketplaces. Our
existing customers include major players
We have a diverse range of clients, across the estate agency sector and
UK’s ranging from one-branch estate the mortgage lending and mortgage
agents to the largest social housing intermediary sectors.
leading EPC provider
providers in the country. To complement our panel management
carrying out
solutions, we own a number of leading
90,000 law firms and legal service providers. This
a year ability to both ‘outsource’ and ‘insource’
service delivery has enabled us to design
and implement scalable and robust
solutions that withstand the rigours of
fluctuating demand and volatile markets.
Our success has been built on our
industry-leading expertise and our deep
UK’s understanding of the wants and needs
largest of customers and introducers in our key
markets. Innovation is at the centre of
inventory supplier what we do and our broad range of
conveyancing solutions are underpinned
by best-in-class technology.KEY CONTACTS
Estate Agency, Auctions, Land,
Planning & New Homes Mortgage Services EPCs & Inventories
David Plumtree Adrian Scott Daniel Kittow
Group Chief Executive (Estate Agency) Group Mortgage Services Director Managing Director, Vibrant Energy Matters
01525 218669 01525 244237 0845 0945192
david.plumtree@connellsgroup.co.uk adrian.scott@connellsgroup.co.uk daniel.kittow@vem.co.uk
Residential Lettings & Corporate Lettings Asset Management Conveyancing
Stephen Nation Simon Matthews Jeremy Davy
Group Lettings Managing Director Managing Director, AMG Conveyancing Director
01525 218669 01483 456231 01525 218581
stephen.nation@connellsgroup.co.uk simon.matthews@amgltd.co.uk jeremy.davy@connellsgroup.co.uk
Survey & Valuation Services Grahame Pritchard
Chief Operating Officer, Countrywide
Ross Bowen Corporate Property Services
Managing Director, Connells Survey & Valuation 07860 722480
01525 218669 grahame.pritchard@countrywide.co.uk
ross.bowen@connells.co.uk
Matthew Cumber
Managing Director, Countrywide Surveying Services
07769 671284
matthew.cumber@cwsurveyors.co.uk
All figures are quoted for full year 2020, or correct as at March 2021, based on internal data.
The Connells Group describes companies and brands within the Connells Limited group of companies. Connells Limited is registered in England and Wales under company number 3187394.
Registered Office is The Bailey, Skipton, North Yorkshire, BD23 1DN. VAT Registration Number is 500 2481 05.
group
For activities relating to regulated mortgages and non-investment insurance contracts, Connells Limited is authorised and regulated by the Financial Conduct Authority.
Connells Limited’s Financial Services Register number is 302221.
Copyright © 2021 Connells Group. All rights reserved.
March 2021 VERSION 1
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