Kronos Outage - Gaylord Specialty Healthcare
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December 16, 2021
Kronos Outage
FYI As you are aware the Kronos payroll issue resolution is still not determinable at this time. We
are asking that all managers keep track of their staffs hour (and any bonus pay) manually on the
appropriate sheets. (examples below)
Please work with you supervisor to ensure your time is entered correctly.
EXEMPT:
Please direct any questions
about the manual timekeeping
process to Jon Mace
203-741-3324
jmace@gaylord.org
NON EXEMPT:
Our Values are
I ntegrity
Due to the outage, tomorrow’s paycheck may be different than what you were expecting (or earned).
C ompassion Please know that the Payroll Dept. is doing everything it can, with the limited information and tools
available to them, to insure that you are 1) paid, and 2) that the amount is in the right ballpark. To
A ccountability achieve this we have had to duplicate the December 2 paycheck. In the coming days and weeks we will
work to correct any overages or under payments. We know how critical it is to get everyone a paycheck
for tomorrow. Please be understanding and patient with us.
R espect
• If you worked approximately the same as last pay period, give or take a few hours, your check will
replicate the December 2 paycheck; adjustments will be made in the future.
E xcellence
• If you did not work in the last pay period but did for this period (or are a new hire) we will manually
generate an advance check.
FYI DEADLINE
Note: Without the calculation tools in Kronos, the payroll dept. will be making approximations of taxes,
The deadline for the next
FYI is December 23 deductions, etc. therefore, your check may still not be exact. Again, adjustments will be made in the
Email: coming weeks.
publicrelations@gaylord.org
Our mission is to enhance health, maximize function and transform lives.
Your Appearance
Matters
To patients, to co-workers and to visitors. Please
maintain a professional appearance at all times,
even on casual Fridays. Ripped, worn or threaded
jeans are not permitted. Click HERE to see our
guide on what, and what not, to wear.
Thank you
The IT Department's Applications
team has moved across the street to
Woodside House
It's Getting Cold
Out There...
Order your Gaylord Gear Today!
Click Here
Gaylord In
The News
Check out the intranet homepage for
the latest in Gaylord media coverage.
page 2
Tune in to CPTV CUTLINE:
Hope, Heroes and Feats of
Humanity
December 16, 8 p.m.
Watch Greg Whitehouse’s
story - from illness,
recovery, to Gauntlet
Featuring Dr. Hongmei Wang
and CJ Connors
Good Morning America Features Gaylord Patient's Recovery
A thankful 25-year-old Gaylord patient’s COVID
recovery was recently highlighted nationally on Good
Morning America.
Glenn Merritt III contracted the virus several weeks
before his age group became eligible for the vaccine
and now serves as a beacon to young and vaccine-
hesitant people to “take the virus seriously.”
Jackie Skirkanich, PTA and Madeline Murgatroyd,
OTR/L were both prominently featured in video
footage throughout the clip.
Although the clip was not publicly posted online, you can email publicist Joy Savulak jsavulak@gaylord.org to
watch a recorded clip of the segment.
December January 2022 February March April May
Craft Fair Casual for Causes National Heart Month National Brain Injury National Occupational Better Speech & Hearing Month
December 16 Awareness Month Therapy Month
National Psychology Month Stroke Awareness Month
Casual for Causes National Social Work Month Patient Experience Week
December 17 Casual for Causes National Hospital Week
Casual for Causes Casual for Causes
Casual for Causes Nurses' Week
December 31
Casual for Causes
page 3
DECEMBER
Service Awards
Congratulations to the following
HIPAA Reminder
employees for their years of
service to Gaylord:
25 YEARS
Ann E. Dwyer
All of our patients deserve to have their privacy Care Management
protected. Inappropriate access or disclosure of patient
information not only puts our patients’ privacy at risk
it also puts our organization at risk. This message is a 15 YEARS
reminder that access to a patient record is on a need- Karen Dube
Switchboard/Mail
to-know basis only.
HIPAA Privacy Guidelines as well as State and 10 YEARS
other regulatory agencies restrict access to patient Vincent Papotto
information unless you need information in order to Environmental Services
perform your job. Unless you are directly involved in
the care of a patient, do not access information or
discuss the care of a patient outside of your own job
5 YEARS
Barbara Bova
responsibilities. Outpatient Speech Therapy
*Inappropriate access by a staff member to a medical Lysette Gabriel
record may result in termination of employment.* Nursing Services
Please refer to Administrative Policy 2.600- Abigail Hull-Gulotta
Inpatient Physical Therapy
B.02 SUBJECT: HIPAA Confidentiality for further
clarification of our policy. Jordan Davis
http://portal/policies/Administrative/2-600-B-02.docx Information Technology
Thank you for doing your part to meet the privacy Andrew McIsaac
Cromwell Physical Therapy
requirements as well as to protect the privacy of our
patients. Please contact Craig or Tracey if you have any Evelyn Bykowski
questions or concerns. Nursing Services
Craig Stearns: CIO & Compliance Officer
Tracey Nolan: Privacy Officer
June July August September October
National Aphasia Legacy Week Casual for Causes National Rehabilitation National Physical Therapy Month
Awareness Month Awareness Week
Employee of the Year National Case Management Week
Casual for Causes National Spinal Cord Injury
Awareness Month National Respiratory Care Week
Gaylord Golf Classic
June 20 Complex Rehab Technology National Pharmacy Week
Awareness Week
Gaylord Gauntlet Infection Prevention Week
June 25
page 4
Casual for Causes:
Near Misses: December 17
Heroic Efforts From Our Safety-Minded Staff
Friday, December 17, 2021
is a CFC and the featured
A near miss is an event that might have resulted in harm but the problem did organization is:
not reach the patient because of timely intervention by our amazing staff.
Gaylord Special
Needs Fund
The Safety Coaches have chosen to recognize the
following Near Miss for October: Tracy Houle, Wound
The Wilbur Goff Memorial Special Needs
APRN submitted an RL after discovering the incorrect
Fund was started in 2001 for patients who have
label on a medication to be used for the treatment of
experienced a life-altering accident or sudden
a wound. Tracy’s Attention to Detail and use of our
CHAMP tool: STAR-Stop, Think, Act, and Review illness and have lost essential items important
prevented potential harm to the patient. to them.
Employees need a Casual Gaylord
Submitting RLs are an effective safety learning tool that for Causes sticker or patients
allow for process improvement. button to indicate their often require
participation. replacement
or purchase
Stickers can be
of items
purchased for $2 in
the Cafeteria, Human lost during
Resources, Jackson 2 a health
Outpatient, North Haven, crisis. Some
Cheshire and Cromwell. items are
important
to the
patient’s rehabilitation, ultimate return home
and maximizing their function. Examples of
We would like to thank the following individuals for
these items include clothing suitable for physical
submitting a Near Miss in the month of October:
therapy in a co-ed gym, specialized wheelchair
cushions to prevent pressure wounds,
• Tracy Houle • Tawana Mazzera
transportation to and from outpatient therapy,
• Todd Belcourt (2) • Claudia Napiorkowska
• Stephanie Bonaldo • Elizabeth Spataj (2)
and small modifications to their homes for
• Brittany Brown • Jonna Tomasello accessibility. The Special Needs Fund at Gaylord
• Patricia Haskell • Stephen Verdolino was created to address these unexpected needs
• Martha Mencseli on behalf of our patients. Each year dozens
of patients need some amount of financial
Thank you to everyone for your hard work and attention to detail! assistance to support their rehabilitation or
return home. These expenses range from $50,
to over $1,000 depending on the need. Gaylord
staff will help patients get personal items
Follow Gaylord Specialty Healthcare on Facebook! replaced, and recommend our Special Needs
www.facebook.com/gaylord specialtyhealthcare Fund after health and other insurance decline
the patient’s request.
Gaylord is also on YouTube.
www.youtube.com/user/GaylordHealthcare
Follow Gaylord on Twitter.
twitter.com/GaylordHealth
page 5
Did you know? Forms that are entered into the
medical record MUST be approved by the Forms
Committee. If you are unsure if a form will need to
be entered into the medical record, please defer to Please direct all
Tracey Nolan.
media inquiries
Some examples of forms that DO NOT need to the Public
approval are:
• EVS tracking forms Relations Department
• Department use only forms at ext. 2881.
• Community provider check sheet
All approved forms require the Gaylord Hospital, Thank you!
Inc. name or logo. We cannot use Gaylord Specialty
Healthcare, Gaylord Specialty Healthcare | Hospital,
Outpatient or PT on forms that are entered into the
medical record. It is important to identify if a form
is included in the medical record when requesting
REMINDER
a new form or revisions from PR or administrative for all emergencies dial
support staff. 3399
page 6
2021 Annual
Window Painting
Event
Holiday
Craft Fair
TODAY
December 16
Jackson Lobby
9 am - 4 pm
page 8
December 1-20
PAPER GOODS The following wish list items are needed:
DRIVE
• Paper plates
• Paper bowls
• Plastic forks, knives and spoons
• Food storage containers – family size (GLADWARE, ZIPLOC)
• Disinfectant wipes
to benefit • Antibacterial hand soap in pump bottles
Bins will be located in Cheshire, Cromwell, North Haven,
Jackson lobby, the cafeteria and in Brooker lobby.
Questions:
Contact James Russo
Jamesrusso@gaylord.org
Gift Card Drive to benefit
December 1-20
Cards needed for the teens CAFAF serves:
Clothing and good stores, such as:
• Best Buy
• TJ Maxx
• Marshalls
Questions:
• Justice
Contact James Russo • GameStop
Jamesrusso@gaylord.org
*no restaurants, please*
Please drop off gift cards at the following locations:
• Cammy Nigro’s office- Brooker 102
• Jackson Security
• For PT locations, bring to Laura Sarvay, Andrew McIsaac or Phil Silverio
page 9
BLOOD DRIVE Sponsored by:
WEDNESDAY
DEC 29
11AM-3:30PM
BROOKER
BUILDING
To schedule an appointment call:
1-800-RED CROSS
(1-800-733-2767)
or visit: redcrossblood.org-enter GaylordBRAIN INJURY
SUPPORT GROUP
via
Inpatients, outpatients, and community members welcome!
This support group is designed for individuals living with a brain injury. Caregivers, friends,
and family are welcome and encouraged to join. This group is open to all ages. Join us for
open group discussions on a variety of topics and opportunities for peer support!
*Brain injuries may include traumatic brain injuries (TBI), anoxic injuries, concussion, stroke, or any other
forms of brain damage*
When: Contact:
2nd Thursday of every month For the ZOOM link or if you have any
questions, please contact:
Where:
Kaila Morin, PT, DPT
Via ZOOM
(email kmorin@gaylord.org for the link) (203) 284-2800 ext. 3614
kmorin@gaylord.org
Time:
5-6 p.m.
gaylord.orgDo you know anyone who
is looking for the following jobs:
36 or 24 hour Respiratory
Therapist on Nights
Refer them to Gaylord and you could receive a
$2,000 referral bonus!
*external hire with (6) months or more experience : $500 net upon hire; $750 net at 6 months; $750 net at 1 year
Eligible employees include staff level employees, supervisors, and managers, unless in own department. Bonus payout is only for external hires. Referring employee’s name must be listed at the time the
application is submitted to be eligible for the payout. Referred and referring staff member must be employed at the time of payout for referring employee to be eligible for payouts.
Check out the intranet homepage for more information.Do you know anyone who
is looking for the following jobs:
Environmental Services
Food & Nutrition
Refer them to Gaylord and you could receive a
$500 net referral bonus
*external hire : $250 upon hire; $250 after intro period
Eligible employees include staff level employees, supervisors, and managers, unless in own department. Bonus payout is only for external hires. Referring employee’s name must be listed at the time the
application is submitted to be eligible for the payout. Referred and referring staff member must be employed at the time of payout for referring employee to be eligible for payouts.
Check out the intranet homepage for more information.Please join us for a presentation on:
YOUR CHOICE, YOUR VOICE:
A TALK ON ADVANCE DIRECTIVES
Presenter: Date:
Monday, January 10, 2022
Time:
12 -1pm, includes Q&A
Discussion will include:
• What are they, and why they’re important for all ages.
• How to set up your living will.
• Assigning a healthcare representative.
Kathy Reilly, RN, MS, ACM-RN
• Power of attorney considerations.
Director of Healthcare Advocacy
Gaylord Specialty Healthcare • Appointing a conservator.
Registration:
For login information, RSVP to cbillings@russelllibrary.org
gaylord.org
page 10December’s Safety Habit:
SAFETY
Handoff COACH’S
Effectively Corner
Handoff Effectively SBAR to Transfer Information
We provide effective handoffs of An outline for planning and communicating information
patients, tasks and materials to ensure about a patient condition or any other issue or problem
understanding and ownership
First, introduce yourself and who is involved – the patient,
employee or family member. Then provide the following,
Effective Handoffs: ensuring you say the highlighted words:
■ Must occur prior to a change in a care
provider or project owner
■ May be for an entire shift or part of a shift
SITUATION ASSESSMENT
The bottom line (diagnosis, What is happening now? (current
■ Involve interactive, direct communications current condition, problem) findings, needs, concerns)
between care providers or project owners
BACKGROUND RECOMMENDATION
■ Should minimize distractions What do you know? What is next? (recommendation or
■ Should follow a standardized process (medical history, past tests or request for plan of care)
specified by the department/service treatments)
■ Should use a checklist
Always check to see if either party has any questions.
SBAR – Clinical Example
“Hi, this is Steve calling from 3 West…
SITUATION Lucy Jones needs special transport to diagnostic imaging – we need to ensure
she has continuous monitoring and nursing care during her transport
BACKGROUND Mrs. Jones has had frequent blood pressure changes over the past 12 hours
ASSESSMENT I’m concerned about her vitals and the potential for falls due to a syncopal
episode
RECOMMENDATION Maintain continuous monitoring and page Dr. Tim Brown at 6-5123 if she
becomes hypotensive or experiences other changes in vital signs during
transport or during the imaging procedure
Do you have any questions?
Questions about
SAFETY SAFETY CHAMP?
COACH STARTS Ask a Safety Coach. Talk to
WITH ME a staff member wearing the
Safety Coach button.
Source: HPI, Healthcare Performance Improvement, LLC.Holiday
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GREAT STRIDES: Understanding the Fundamentals of Financial Jan 11 12:15-1:00 p.m. Brooker Lecture Hall
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An introduction to financial wellness, including the benefits of living within a budget and
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GREAT STRIDES: Understanding the Fundamentals of Financial Jan 11 12:15-1:00 p.m. Brooker Lecture Hall
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By providing my phone number, I agree that The Prudential Insurance Company of America, Pruco Securities LLC, Assurance IQ, LLC and their affiliates (“Prudential”) can contact me for marketing purposes by phone
call or text (including with an auto dialer and even if you’ve requested not to be contacted by Prudential or am on a do-not-call/contact list) at the phone number listed above. I understand that consent isn’t necessary to
make an investment or purchase. To arrange a meeting without providing your contact information, call (844) 592-8893.
These seminars are not intended to market or sell any specific products or services. Offering these seminars does not constitute an endorsement by the employer of Prudential products or services in any way.
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By providingthe
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Pathways are of America,
service Pruco
marks Securities LLC,
of Prudential Assurance
Financial, Inc.,IQ,
andLLC
itsand theirentities,
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in many contact me for marketing purposes by phone
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call or text (including with an auto dialer and even if you’ve requested not to be contacted by Prudential or am on a do-not-call/contact list) at the phone number listed above. I understand that consent isn’t necessary to
make an investment or purchase. To arrange a meeting without providing your contact information, call (844) 592-8893.
These seminars are not intended to market or sell any specific products or services. Offering these seminars does not constitute an endorsement by the employer of Prudential products or services in any way.ADAPTIVE
BOXING
Jump start 2022 with Adaptive Boxing!
4-WEEK SERIES STARTING JANUARY 6, 2022 THURSDAYS CLASSES HELD VIRTUALLY
Jan. 6, Jan. 13, Jan. 20, Jan. 27 2:00PM - 3:00PM VIA ZOOM
PROGRAM INFORMATION REGISTRATION
Join us for our newest virtual fitness program – Adaptive Boxing! This program is organized by Gaylord Sports Association,
This is not your ordinary boxing workout – this is a fun and fast an adaptive sports program at Gaylord Specialty Healthcare
paced cardio workout for all abilities. Everyone will participate in Wallingford, CT. We serve adults ages 16 and up with a
at their own pace and no equipment is necessary. The class physical disability or visual impairment, including veterans.
will challenge you both mentally and physically as you learn There is no cost to attend this program. Pre-registration is
different boxing moves and sequences. Each class is 45 minutes required. To register, please use the link in the QR code, call us
and includes a warm-up, stretching, boxing and cardiovascular at 203-284-2772 or email sports@gaylord.org.
exercises. Benefits of participation include cardiovascular
development, hand-eye coordination, memory, strengthening and
conditioning, mobility, confidence and stress-relief. Classes will be
held virtually on Zoom.
MEET THE INSTRUCTOR
Pierre Fallot has over 8 years of
boxing and kickboxing experience
training individuals and groups
of all ages. He has worked The Gaylord Sports Association is dedicated to improving the lives
with individuals of all abilities of individuals with physical disabilities through adaptive sports and
and skill levels including those recreation.
with Parkinson’s, Autism, SCI,
TBI and more. Pierre resides
in Connecticut and trains I
Can Adaptive Boxing classes
nationally. THANK YOU TO OUR
PROGRAM SPONSOR:
www.gaylord.org/sportsYou can also read
