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N E W S U P D AT E
Haven Court
WINTER 2019 w w w. r e s o r t - s o l u t i o n s . c o . u k
Welcome to
CC1116-145158
our annual
Newsletter
Chairman’s letter
Dear Fellow Owners, You will read elsewhere of Robin and Steve’s
work on the resort during the year. I can only
We received some sad news in Spring when
say that their hard work has yielded some
fellow committee member, Peter Bosely,
lovely results with the new fencing at the
told us that he needed to retire for personal back and the new patio furniture – and the
reasons. Peter will be sadly missed for planting is something that my wife, Anthea,
his enthusiasm for Haven Court and his (her name means lover of flowers in Greek)
practical way of working out issues. Peter has especially noticed on how colourful the
and his family will of course continue to visit grounds look. And as for the apartments,
Haven Court during their weeks. Our appeal nothing is left to go below our expectations.
to you all for volunteers to replace Peter I know that we owners love our weeks at our
brought us Pamela Cardwell, a long-term resort but just read what some of our RCI/
owner of 6 weeks from Nottingham, Pamela DAE exchange visitors have said –
was coopted onto the committee at our
AGM where everyone voted in her favour. “Welcome meeting was the best we have
ever attended”
Pamela shares the same enthusiasm as
the rest of us to ensure that Haven Court is “This is one of the best equipped
maintained at it’s current high standard until apartments we have stayed in with clean
the last owner leaves in December 2022. towels mid-week.”
“Cannot think of anything to improve, you Robin and taking a photography break
cannot improve perfection.” and then adding your masterpieces to the
Haven Court Facebook page. One night
“Robin is always willing to help and the
put on your warm coat, hat and gloves and
surrounding gardens have been a floral
wander up to The Point to look at all the
delight.”
stars – more than most of us see at home
This means that we continue to have with possibly a visit to the St Brides on
our RCI Silver Crown Award which your way back! Walks on the coast path
covers the measured areas of check and in the Preseli Hills are so rewarding in
in/out, hospitality, maintenance and the crisp winter air with magnificent vistas
housekeeping. Our mid-week towel in every direction. If you plan it properly
change is seen as exceptional as it is rarely you can have a great pub lunch at The
done in other UK resorts. Sloop Inn in Porthgain after a walk from
Abereiddy. Dare I mention shopping – we
During the year we had to increase our have two woollen mills nearby and the one
utility charges payable by all guests at Solva supplied rugs to Prince Charles
because the resort has seen significant for his house at Llandovery. Charity shops
increases in utility costs following the end such as Paul Sartori have massive range
of our fixed term agreement. Despite our of items for sale – and Vincent Davies has
best efforts the Club has been unable to an emporium at Withybush with a lovely
secure a future competitive fixed term cafe too. We still have a good selection of
agreement. the Bernard Green prints for sale to owners
Now for some promotional ideas for before the public or the galleries see them.
you all! Resort Solutions keep you all Lastly I have some really GOOD NEWS
informed of extra rental offers at Haven for all of us – with some careful financial
Court which are now available to your planning and a significant increase in the
relations at your discounted owners’ rate. number of weeks used to support RCI
Some close relations of ours recently did points, generating additional maintenance
so and came back elated and impressed fees for the Club, I am able to tell you
with the great value for money. A Spring that there will not be any increase in our
Breaks offer is included in this newsletter. maintenance fees for 2020
There really is so much to do in Britain’s
Enjoy Christmas!
only coastal National Park – it’s too late
now for the seal pups (come down next David Head
Autumn) but what about competing with Chairman.
Haven Court AGM
The 2020 Annual General Meeting for Haven
20
Court will take place on Wednesday 20th May
2020 starting at 2:00pm
Once again, the meeting will be held at Cardiff
Arms Park in Cardiff.
Further information will be forwarded to all members closer to the date.
Site Update – News from West Wales
2019 has been a great year for us here if you are going to be after 6:00pm so we
at Haven Court with a slight rise in visitor can arrange for key collection. Also please
numbers and lots of owners coming back to remember that check out time is up to 10am
enjoy the resort and Little Haven. The sun on Saturday mornings.
has shined a lot more this season….or so it
seemed. I and the team are looking forward to
welcoming you to Haven Court next year
The nice people from RCI have rewarded us – but time is running out so you may need
the Silver Crown grading again, that’s five extra weeks to ensure you have experienced
years in a row now, plus Visit Wales were
all Pembrokeshire has to offer before
happy on their inspection to keep us as a
December 2022. I have noticed a lot more
Four Star Grading. A great deal of hard
rental bookings this year – so get in quick
work has gone into keeping these awards
and that is a lot of work from everybody on and contact Resort Solutions for availability.
Team Haven Court, with a special mention Robin Mogg
in dispatches to my wonderful
cleaning team.
The grounds have received a
lot of nice comments this year.
With lots of bedding plants
in the pots and new fencing
installed along the patio and
around the BBQ, the resort
really has looked a picture this
year.
We continue to make
improvements in the
apartments, replacing
appliances as and when
needed and generally ensuring
the resort continues to be fully
functional and looking at its
best right up to December 2022.
A request – or two
Paperback books – we are
getting a little low on books in
the stairwells, so if any of you
are having a clear out, we will
be happy to take them off you.
Time of arrival/departure
Just a polite reminder that
check in time is 3:30pm to
6:00pm, please phone me
New Direct Debit
New 12 month Direct 15th September, 15th October and so
on ending 15th June 2021, which then
Debit option for annual completes the 12-month payment option.
Maintenance Fees The first five payments will be based on
Resort Solutions Ltd continues to work the 2020 maintenance fees and when the
with your Committee to provide the easiest 2021 maintenance fees have been agreed
and most cost-effective methods of by your Committee, the system will simply
payments for Owners. adjust the remaining payments to ensure
full payment for 2021 fees are taken over
We are delighted to announce the the remaining 7 payments.
introduction of another first - the ability to .........................................................
make 12 monthly Direct Debit payments
for your annual maintenance fees. It’s that simple.
.........................................................
This will be available to all Owners with a
If this sounds like the thing for you, please
UK bank account.
complete the Direct Debit Mandate
All direct debit payments, in respect of enclosed within your invoice pack by
2020 fees will be taken over 6 months ticking the appropriate direct debit box
(January to June 2020) in accordance with and returning in the envelope provided.
previous practice. The new system of If you need any further information on
12 monthly payments will only come into this great new service, please contact
effect from July 2020 with respect to 2021 the Customer Services team at RSL
maintenance fees. on 01858 431160 or email
The new 12 monthly plan will take six admin@resort-solutions.co.uk.
payments in advance of the due date and It really could not be easier, and you can
then six credit payments post due date. relax in the knowledge that payments for
The due date for your payment of your your annual maintenance fees are being
2021 maintenance fee will be 1st January taken in manageable amounts across
2021. The programme will start six months the year.
prior on 15th July 2020 and continue The best news is that there is no
taking monthly payments on 15th August, longer a 5% charge for Direct Debits!
Making The Most of My Ownership
Whilst it is unusual for any members Gift it
not to want to return to their beloved You can allow your (lucky!) friends and
timeshare apartment, from time to family to use your week(s). Just let Resort
time life has a habit of throwing a Solutions know prior to travel.
spanner in the works and travel to Rent it
your ownership may not be possible. You can place your week(s) up for rent
So what can you do? with Resort Solutions by requesting and
completing a rental agreement and they
will do their best to rent it out for you.
Exchange it
For just £70 per reservation you could
Permanent Part Exchanges
exchange your week(s) for a different time
If you find that your holiday requirements
of year through Resort Solutions’ internal
have changed, you may wish to consider
exchange programme. You can book
exchanging your ownership on a permanent
your internal exchange 12 months prior to
basis, not only the week but also the size of
occupancy, but the cut-off date for internal
apartment, subject to availability. You can
exchange request is 8 weeks prior to the
look at upgrading to a 2 bed or downsizing
start date of the week you are looking to
to a 1 bed or change to a different time of
exchange from.
year. Fees start from only £90.00 per week
Swap it exchanged. This is a great opportunity to
You can swap your timeshare to a different update your ownership to enable you to
resort, in a different location through one of make the most out of your holidays in the
the exchange companies associated with future. For more information please contact
your resort. Resort Solutions.
Paying your Invoice
On the reverse side of your invoice you (and subsequent years) to be paid over
will find all options available to make your 12 months. Simply return the completed
Maintenance Fee payment, including bank Direct Debit Mandate enclosed with your
transfer, Direct Debit, with a credit or debit invoice pack and indicate which direct debit
card online or by completing the remittance option you wish to opt for.
slip and sending in a cheque.
Once the Direct Debit is in place, you will
It is essential that you quote your Owner not need to worry about your Maintenance
Number as a reference with every Fees again. Your completed Mandate will
transaction made. You will find your Owner be carried over from one year to the next
Number in the box at the top right-hand so there is no need to cancel and renew at
corner of your invoice. the end of the year. You will be notified of
your annual Maintenance Fee as usual in
The best news is that there December.
is no longer a 5% charge for .........................................................
Direct Debits! Don’t forget you can also pay
This year paying your invoice has become your fees at any time, 7 days
even more convenient with the introduction a week on-line by visiting
of the 12-month Direct Debit option for your
www.resort-solutions.co.uk
2021 Maintenance Fees.
(See separate article)
.........................................................
We recommend that when using
There is no longer any administration
fee if you elect to pay by this method, the online payment facility, Owners
and you can pay your 2020 invoice over check their bank statement before
6 months with the option for 2021 fees they call RSL with any queries.A Time to Rent - Robin Mogg
With the clock ticking, ever faster, towards Beaches – well besides our lovely ones in
2022, remember there are just a mere three the Havens, there are over 50 beaches to
years left so now is the time to do those visit. Whether you want a quiet secluded
extra weeks breaks at Haven Court and cove or a popular stretch of white sand –
to explore the parts of the county that you we have them all. Visit at any time of the
have not visited for a while. Pembrokeshire year and remember what it’s like to have
is the perfect place to create a new the cobwebs blown away by the summer
memory, one that you will only find in this sea breeze’s or the autumn and winter fresh
magical part of Wales. So, here are a few bracing winds.
ideas to tempt you to come and spend Pembrokeshire is a photographer’s
some ‘time of your own’ at Haven Court. playground. With so many stunning views
along the coastline, wide open landscapes
Why not visit in the springtime and spend
of the Presili Hills and quiet backwaters
time with the summer seabirds returning to
inland, grab the camera [or phone] and get
raise their chicks; the Puffins, Kittiwakes,
out and about around Pembrokeshire. One
Razorbills etc, all on the great locations of
of my favourite views is from the top of
Skomer Island and Ramsey Island? Take
Carn Llidl on St David’s Head, overlooking
in the spectacular views of the Guillemots
Ramsey Island and the sweep of St Brides
clinging to the Stack rocks just off the
Bay beyond, it really is worth the climb and
Castlemartin Firing range, or spend time
the camera will thank you for it.
looking for the Seals, Porpoise’s and
Dolphins that surround the coast. In the For the more energetic, there are
wildlife department there is so much to companies who provide for all your needs,
see and if you add in the wildflowers of from Coasteering, Kayaking, Climbing,
spring and summer, this rally is a feast for Surfing etc. Or if you are a walker there are
your eyes. many short or long [and in between] circular
walks and inland trails, then, of course,
Interested in history….. Why not escape there is the 186 miles of the coastal path
back in time and explore the numerous with stunning views around every corner.
ruined Castles or Bishops Palaces.
Pembroke Castle is in my top ten list and Add in – Boat trips, cycling, horse riding,
the magnificent ruins of the Bishops Palace geology, storm watching and even star
in St David’s should be on everyone’s list gazing……you have everything you need in
this wonderful county on the edge of Wales.
to see. Add in some of the Neolithic Burial
Chambers and Iron age Hill forts and that After a full day of exploring, remember the
is a week all on its own. Not forgetting lovely restaurants with mouth-watering
the woollen mills, Chapels and Churches menus and the cosy pubs where you can
and of course, our very own beautiful and enjoy a bar meal and a drink in front of the
very special Cathedral at St David’s, my roaring log fire.
equal no’ 3 favourite Cathedral in the UK.
Please do come and enjoy all that
Military history is also in abundance, as
Pembrokeshire has to offer at any time of
is old industrial remains all dotted around
the year. We will be so happy to see you.
the county. There is so much history in
Pembrokeshire that it seems it is around Contact Resort Solutions for details of great
every corner. rental prices.^ƉƌŝŶŐ ƌĞĂŬƐĂƚ
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*T&C’s apply, subject to availability , new bookings only. Quote Haven20A visit to Haven Court - Willow Jonas
One of the first things I learned from my colourful houses still look as quaint in
time in Pembrokeshire is that you are the rain.
never too far away from finding something
interesting to do. Ranging from National
Trust properties, to Areas of Outstanding
Natural Beauty, to the UK’s only edible
insect restaurant!
The resort manager Robin is full of useful
hints and tips for the area. At reception he
has plenty of leaflets and information guides
to help you find a walk or area to browse.
Another day was spent walking from Little
Haven to Broadhaven whilst the tide was
out. We thoroughly enjoyed this walk, even
more so that at the end of the walk we had
some well-earned fish and chips! The one
thing that really stuck out to me, was that
the beach was totally unspoiled. There were
shells in shapes I had never seen before, it
was really refreshing to be by the sea.
We certainly walked a fair few miles when
On our first day we visited Picton Castle we visited Marloe Sands. The dramatic
which is great for families and couples coastline and the rockpools make for an
alike, hundreds of plant species thrive in interesting walk, we also saw (and heard!)
the grounds. The castle itself is open for coastal birds in large numbers here.
tours throughout the day, the tours last for
an hour or so and are very informative of
the area. The gardens are also home to the
‘Welsh Owl Garden’ which makes for great
fun. The owls are free roaming for an hour at
a time each, and you can choose to handle
them if you wish.
We visited Tenby on a very rainy day,
but that did not spoil our fun. The quirky,
Whichever place you decide to visit in
Pembrokeshire you will be impressed by the
coastlines and the clear blue sea.
What a great place to continue making
memories!
If you want to visit Picton Castle on your
next trip to Haven Court, find out more at
www.pictoncastle.co.ukDon’t Forget Your Holiday Planner
Resort Solutions plan for your holiday If the resort knows your arrival time (and
to ensure it is everything you want it to any requirements you may have) they will
be, but they can only do that with a little endeavour to have your apartment ready
information from you; this is why sending in for you wherever possible, but please
your completed holiday planner in advance remember official check-in time is 4pm.
of your travel date is so important.
It is also important to let Resort Solutions
Please remember to check the start dates know if you are not intending to use your
of your accommodation on your resort apartment.
calendar or confirm with Resort Solutions
• If you are sending guests, then please let
before you travel or book flights!
RSL know the details so your Club can
Your planner is enclosed with your invoice welcome them in the way that you would
pack and asks you to advise of your like them to be welcomed.
arrival times, request food packs and
arrange transfers. They can be completed • Please make sure your guests have all
and posted back to Resort Solutions or the information they need prior to arrival,
completed on-line at: this is especially important if they plan to
arrive outside of reception hours.
www.resort-solutions.co.uk .
When completing your planner on-line • If you are not intending to travel at all
if you do not receive this message then then please let Resort Solutions know –
please contact Resort Solutions. they may be able to rent your week out
for you.
.........................................................
Whatever your plans,
have a great holiday!
.........................................................eUROC
Your Committee has agreed to support EUROC,
an Independent non profit organisation that
stands alongside timeshare owners and committees.
eUROC’s mission is: EUROC members also support the
• Ensuring that the voice of the timeshare extremely important work of the Timeshare
ownership community is heard. Task Force, which is operated by
KwikChex. The Task Force works to have
• Keeping abreast of any current and companies that defraud timeshare owners
potential legislative, regulatory and exposed, shut down and where, possible,
market-driven issues that impact it will work with the authorities to bring
timeshare clubs and owners around the offenders to justice. KwikChex is Trading
UK and Europe. Standards approved and works closely
• Fighting timeshare fraud and protecting with the police and other enforcement
owners from fraudulent operators. agencies across Europe.
• Providing support & guidance for General help for timeshare
owners via their committees and clubs. owners
• Creating a positive community network If you have a general query or any
with likeminded timeshare companies concerns about timeshare and require
from the timeshare industry. assistance with a problem, the Timeshare
Task Force is on hand to help with advice.
Fighting timeshare fraud and
protecting owners • Within the UK: 01823 510625
EUROC also oversees and funds the • Outside the UK: 00 44 1823 510625
operation of the Timeshare Taskforce • France: 00 33 (0)170702227
Helpline, a service operated by KwikChex
• España: 00 34 (0)932201691
(and is approved by UK trading standards)
which is available to timeshare owners • Italia: 00 39 (0)236006613
who have concerns about a business or • Email: info@timesharetaskforce.org
who require assistance with a problem.
Visit: www.timesharetaskforce.org
The Helpline offers advice on refunds,
relinquishments, law enforcement and
The Timeshare Business
general issues with timeshare. The helpline
is available in English, Spanish, French Check website
and Italian, with the future potential of Those engaging in deceitful and
additional unlawful behaviour are often reinventing
languages their identities and purported
being services misleading timeshare owners
brought on matters such as resale, transfer and
online, as marketing scams.
more funds
become Information received by KwikChex from
available. timeshare owners is a vital part of theconsumer protection principles – so if any Data Protection – Reporting
owners are unsure about any business
unsolicited contact
they may be in contact with or have
Data abuse is prolific in the timeshare
discovered online, it can be evaluated
sector and fuels scams. We advise any
and reported via the Timeshare Business
consumer receiving an unsolicited contact
Check website. Following this process to obtain information regarding the
and reporting any potential fraudulent business that is calling – name, identity of
activity enables KwikChex to carry out the business and individual and contact
investigations and provide up to date details and to report it to the Information
advice and assistance to the owner. Commissioner’s Office (ICO)
Visit: www.timesharebusinesscheck.org Visit: www.ico.org.uk
Beware of False Promises
Important advice to release you from your timeshare
obligations for a considerable fee. There
for all owners is no need – if your circumstances have
Unfortunately, we continue to hear of owners changed and you need to review your
being misled and paying over large amounts ownership options then please contact
of money to legal claims and timeshare your committee via Resort Solutions Ltd.
release companies. These rogue companies .........................................................
are targeting owners with holiday products Never…
and services which could leave you seriously
out of pocket. Please follow these simple • Transfer money directly to their account
rules if you are contacted by someone trying • Give over your credit card details
to persuade you to buy or trade in your • Sign any documentation before taking
ownership with all manner of tempting offers. some advice.
They may say… .........................................................
• “We can release you from your Remember…
Timeshare” – unlikely they can do this If you have any concerns about your
• “We represent your Club” – they do not! timeshare ownership, the best advice is to
• “We can help you get your money back” contact your committee first as they may
be able to offer a solution.
Many of these operators want you to trade
in your secure timeshare ownership for If you are cold called about timeshare, put
something that may ultimately prove to be the phone down!
thin air. Do not part with any money under any
They may offer to take over your circumstances.
ownership charging you a large fee to .........................................................
do so….and then take no action, so you As we have said so many
have paid out but still remain the legal
owner and continue to be responsible for
times before –
maintenance fees. If it sounds too good to be
Or they may offer to represent you true, it probably is!You can also read
